Aastra 55I Administrator's Manual

Administrator Guide

Release 2.0

SISIP I IP PHONE PHONE

53i, 55i, 57i, 57i C53i, 55i, 57i, 57i CT

41-001160-00

Rev 01

Aastra Telecom will not accept liability for any damages and/or long distance charges, which result from

unauthorized and/or unlawful use. While every effort has been made to ensure accuracy, Aastra Telecom will

not be liable for technical or editorial errors or omissions contained within this documentation. The

information contained in this documentation is subject to change without notice.

41-001160-00, Rev 01 Release 2.0 iii

Software License Agreement

Aastra Telecom Inc., hereinafter known as "Seller", grants to Customer a

personal, worldwide, non-transferable, non-sublicenseable and non-exclusive,

restricted use license to use Software in object form solely with the Equipment for

which the Software was intended. This Product may integrate programs, licensed

to Aastra by third party Suppliers, for distribution under the terms of this

agreement. These programs are confidential and proprietary, and are protected as

such by copyright law as unpublished works and by international treaties to the

fullest extent under the applicable law of the jurisdiction of the Customer. In

addition, these confidential and proprietary programs are works conforming to the

requirements of Section 401 of title 17 of the United States Code. Customer shall

not disclose to any third party such confidential and proprietary programs and

information and shall not export licensed Software to any country except in

accordance with United States Export laws and restrictions.

Customer agrees to not reverse engineer, decompile, disassemble or display

Software furnished in object code form. Customer shall not modify, copy,

reproduce, distribute, transcribe, translate or reduce to electronic medium or

machine readable form or language, derive source code without the express

written consent of the Seller and its Suppliers, or disseminate or otherwise

disclose the Software to third parties. All Software furnished hereunder (whether

or not part of firmware), including all copies thereof, are and shall remain the

property of Seller and its Suppliers and are subject to the terms and conditions of

Customer's use of this software shall be deemed to reflect Customer's agreement

to abide by the terms and conditions contained herein. Removal or modification

of trademarks, copyright notices, logos, etc., or the use of Software on any

Equipment other than that for which it is intended, or any other material breach of

this Agreement, shall automatically terminate this license. If this Agreement is

terminated for breach, Customer shall immediately discontinue use and destroy or

return to Seller all licensed software and other confidential or proprietary

information of Seller. In no event shall Seller or its suppliers or licensors be liable

for any damages whatsoever (including without limitation, damages for loss of

business profits, business interruption, loss of business information, other

pecuniary loss, or consequential damages) arising out of the use of or inability to

use the software, even if Seller has been advised of the possibility of such

damages.

41-001160-00, Rev 01 Release 2.0 v

Contents

Preface

About this guide ...............................................................................................................xiii

.

Introduction ...............................................................................................................xiii.

Audience ...................................................................................................................xiii.

Other Documentation ............................................................................................... xiv.

Chapters and appendixes in this guide ..................................................................... xv.

Chapter 1

Overview

.

About this chapter ...........................................................................................................1-1.

IP Phone Models ............................................................................................................1-2.

Description ...............................................................................................................1-2.

Firmware Installation Information ...................................................................................1-4.

Description ...............................................................................................................1-4.

Installation Considerations .......................................................................................1-4.

Installation Requirements .........................................................................................1-5.

Configuration Server Requirement ...........................................................................1-6.

Firmware and Configuration Files ...................................................................................1-7.

Description ...............................................................................................................1-7.

Configuration File Precedence .................................................................................1-8.

Configuration Methods .............................................................................................1-8.

Installing the Firmware/Configuration Files ..............................................................1-9.

Chapter 2

Configuration Interface Methods

.

About this chapter ...........................................................................................................2-1.

IP Phone UI ....................................................................................................................2-2.

Options Key ..............................................................................................................2-4.

Aastra Web UI ................................................................................................................2-7.

Description ...............................................................................................................2-7.

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Contents

HTTP/HTTPS Support .............................................................................................2-7.

Using HTTPS via the Aastra Web UI .......................................................................2-9.

Accessing the Aastra Web UI ................................................................................2-10.

Status .....................................................................................................................2-12.

Operation ...............................................................................................................2-12.

Basic Settings ........................................................................................................2-13.

Advanced Settings .................................................................................................2-13.

Enabling/Disabling the Aastra Web UI ...................................................................2-14.

...............................................................................................................................2-14.

Chapter 3

Administrator Options

.

About this chapter ...........................................................................................................3-1.

Administrator Level Options ...........................................................................................3-3.

Description ...............................................................................................................3-3.

IP Phone UI Options ................................................................................................3-3.

Aastra Web UI Options ............................................................................................3-4.

Configuration File Options ........................................................................................3-4.

Phone Status ............................................................................................................3-6.

Basic Preferences (Aastra Web UI) .......................................................................3-10.

Network ..................................................................................................................3-12.

Line Settings ..........................................................................................................3-20.

Softkeys/Programmable Keys ................................................................................3-21.

Configuration Server Settings ................................................................................3-23.

Firmware Update Features ....................................................................................3-25.

...............................................................................................................................3-25.

Chapter 4

Network Configuration of the IP Phones

.

About this chapter ...........................................................................................................4-1.

Overview .........................................................................................................................4-3.

Basic Network Settings ...................................................................................................4-4.

DHCP .......................................................................................................................4-4.

Configuring Network Settings Manually ...................................................................4-7.

Configuring Ethernet Ports 0 and 1 Negotiation .......................................................4-9.

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Contents

Configuration Server Protocol ......................................................................................4-13.

Configuring the Configuration Server Protocol .......................................................4-13.

Advanced Network Settings .........................................................................................4-18.

Network Address Translation (NAT) ......................................................................4-18.

Configuring Nortel NAT (optional) ..........................................................................4-20.

Configuring NAT Address and Port (optional) ........................................................4-22.

HTTPS Client/Server Configuration .......................................................................4-24.

Universal Plug and Play (UPnP) (for remote phones) ............................................4-28.

Virtual LAN (optional) .............................................................................................4-31.

Type of Service (ToS), Quality of Service (QoS), and DiffServ QoS ......................4-32.

Network Time Servers ............................................................................................4-41.

Session Initiation Protocol (SIP) Settings ...............................................................4-43.

Real-time Transport Protocol (RTP) Settings .........................................................4-56.

Chapter 5

Operational IP Phone Features

.

About this chapter ...........................................................................................................5-1.

Operational Features ......................................................................................................5-3.

Description ...............................................................................................................5-3.

User Passwords .......................................................................................................5-6.

Administrator Passwords .........................................................................................5-8.

Locking and Unlocking the Phone ............................................................................5-9.

Time and Date ........................................................................................................5-14.

Hard Keys ..............................................................................................................5-18.

Softkeys/Programmable Keys/Feature Keys .........................................................5-21.

Locking IP Phone Keys ..........................................................................................5-35.

Suppressing DTMF Playback .................................................................................5-37.

Display DTMF Digits ..............................................................................................5-39.

Busy Lamp Field (BLF) ..........................................................................................5-41.

BLF Subscription Period ........................................................................................5-48.

Directed Call Pickup (BLF or XML Call Interception) .............................................5-50.

Do Not Disturb (DND) ............................................................................................5-65.

Bridged Line Appearance (BLA) (57i/57i CT/53i only) ...........................................5-67.

Park Calls/Pick Up Parked Calls ............................................................................5-73.

Last Call Return (lcr) (Sylantro Servers only) .........................................................5-86.

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Contents

Call Forwarding ......................................................................................................5-90.

Callers List .............................................................................................................5-96.

Missed Calls Indicator ..........................................................................................5-101.

Directory List ........................................................................................................5-103.

Voicemail (55i, 57i, and 57i CT only) ....................................................................5-113.

XML Customized Services ...................................................................................5-116.

SIP Local Dial Plan ..............................................................................................5-137.

Incoming/Outgoing Intercom with Auto-Answer ...................................................5-142.

Audio Transmit and Receive Gain Adjustments ...................................................5-146.

Ring Tones and Tone Sets ...................................................................................5-148.

Priority Alerting .....................................................................................................5-153.

Stuttered Dial Tone ...............................................................................................5-160.

Call Waiting Tone .................................................................................................5-162.

Language .............................................................................................................5-164.

Chapter 6

Advanced IP Phone Operational Features

.

About this chapter ...........................................................................................................6-1.

Advanced Operational Features .....................................................................................6-2.

MAC Address/Line Number in REGISTER Messages .............................................6-3.

SIP Message Sequence for Blind Transfer ..............................................................6-5.

Update Caller ID During a Call .................................................................................6-6.

Boot Sequence Recovery Mode ..............................................................................6-7.

Auto-discovery Using mDNS ....................................................................................6-8.

Single Call Restriction (57i CT only) ........................................................................6-9.

Chapter 7

Encryption and the IP Phone

.

About this chapter ...........................................................................................................7-1.

Encryption and the IP Phone ..........................................................................................7-2.

Configuration File Encryption Method ......................................................................7-2.

Procedure to Encrypt/Decrypt Configuration Files ...................................................7-3.

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Contents

Chapter 8

Firmware Upgrade

.

About this chapter ...........................................................................................................8-1.

Upgrading the Firmware .................................................................................................8-2.

Manual Firmware Update (TFTP only) .....................................................................8-2.

Manual Firmware and Configuration File Update .....................................................8-4.

Automatic Update (auto-resync) ..............................................................................8-6.

......................................................................................................................................8-10.

Chapter 9

Troubleshooting

.

About this chapter ...........................................................................................................9-1.

Troubleshooting ..............................................................................................................9-2.

Troubleshooting Solutions ..............................................................................................9-8.

Description ...............................................................................................................9-8.

Why does my phone display “Application missing”? ................................................9-8.

Why does my phone display the “No Service” message? ........................................9-9.

Why does my phone display "Bad Encrypted Config"? ............................................9-9.

Why is my phone not receiving the TFTP IP address from the DHCP Server? .....9-10.

How do I set the IP phone to factory default? ........................................................9-13.

How to reset a user’s password? ...........................................................................9-16.

Appendix A

Configuration Parameters

.

About this appendix ....................................................................................................... A-1.

Setting Parameters in Configuration Files ..................................................................... A-4.

Operational, Basic, and Advanced Parameters ............................................................. A-5.

Network Settings ..................................................................................................... A-5.

Password Settings .................................................................................................. A-8.

Emergency Dial Plan Settings ................................................................................. A-9.

Aastra Web UI Settings ......................................................................................... A-10.

Configuration Server Settings ............................................................................... A-11.

Network Address Translation (NAT) Settings ........................................................ A-18.

HTTPS Client and Server Settings ........................................................................ A-20.

UPnP Settings ....................................................................................................... A-22.

Virtual Local Area Network (VLAN) Settings ......................................................... A-24.

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Contents

Type of Service (ToS)/DSCP Settings ................................................................... A-27.

Time Server Settings ............................................................................................. A-28.

Time and Date Settings ......................................................................................... A-30.

SIP Local Dial Plan Settings ................................................................................. A-37.

SIP Basic, Global Settings .................................................................................... A-40.

SIP Basic, Per-Line Settings ................................................................................. A-48.

Advanced SIP Settings ......................................................................................... A-58.

RTP, Codec, DTMF Global Settings ...................................................................... A-63.

DTMF Per-Line Settings ........................................................................................ A-65.

Silence Suppression Settings ............................................................................... A-66.

Voicemail Settings ................................................................................................. A-67.

Directory Settings .................................................................................................. A-68.

Callers List Settings .............................................................................................. A-69.

Call Forward Settings ............................................................................................ A-69.

Missed Calls Indicator Settings ............................................................................. A-70.

XML Settings ......................................................................................................... A-71.

Action URI Settings ............................................................................................... A-74.

Ring Tone and Tone Set Global Settings .............................................................. A-77.

Ring Tone Per-Line Settings ................................................................................. A-78.

Stuttered Dial Tone Setting ................................................................................... A-79.

Call Waiting Tone Setting ...................................................................................... A-79.

Priority Alert Settings ............................................................................................. A-80.

Language Settings ................................................................................................ A-86.

Language Pack Settings ....................................................................................... A-87.

Suppress DTMF Playback Setting ........................................................................ A-96.

Display DTMF Digits Setting ................................................................................. A-97.

Intercom and Auto-Answer Settings ...................................................................... A-98.

Audio Transmit and Receive Gain Adjustment Settings ..................................... A-101.

Directed Call Pickup (BLF or XML Call Interception) Settings ............................ A-104.

BLF Subscription Period Settings ....................................................................... A-105.

Hard Key Parameters ................................................................................................ A-106.

Softkey Settings for 55i, 57i, 57i CT .................................................................... A-110.

Programmable Key Settings for 53i and 55i ........................................................ A-117.

Top Softkey Settings for 57i and 57i CT .............................................................. A-121.

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Contents

Handset Feature Key Settings for the 57i CT ..................................................... A-126.

Expansion Module Key Settings for 536M (53i/55i)

and 560M (57i/57i CT) ........................................................................................ A-128

.

Locking Softkeys and Programmable Keys ........................................................ A-131.

Advanced Operational Parameters ........................................................................... A-134.

MAC Address/Line Number ............................................................................... A-134.

Blind Transfer Setting. ......................................................................................... A-135.

Update Caller ID Setting. .................................................................................... A-136.

Boot Sequence Recovery Mode. ........................................................................ A-136.

Single Call Restriction ......................................................................................... A-137.

Troubleshooting Parameters ..................................................................................... A-138.

Log Settings ........................................................................................................ A-138.

Appendix B

Configuration Server Setup

.

About this appendix ....................................................................................................... B-1.

Configuration Server Protocol Setup ............................................................................. B-2.

TFTP Server Set-up ................................................................................................ B-2.

Appendix C

Configuring the IP Phone at the Asterisk IP PBX

.

About this appendix .......................................................................................................C-1.

IP Phone at the Asterisk IP PBX ...................................................................................C-2.

Appendix D

Sample Configuration Files

.

About this appendix .......................................................................................................D-1.

Sample Configuration Files ........................................................................................... D-2.

57i Sample Configuration File ................................................................................. D-2.

57i CT Sample Configuration File ......................................................................... D-12.

53i Sample Configuration File ............................................................................... D-29.

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Contents

Appendix E

Sample BLF Softkey Settings

.

About this appendix ....................................................................................................... E-1.

Sample BLF Softkey Settings ........................................................................................ E-2.

Asterisk BLF ............................................................................................................ E-2.

BroadSoft BroadWorks BLF .................................................................................... E-3.

Appendix F

Sample Multiple Proxy Server Configuration

.

About this appendix ....................................................................................................... F-1.

Multiple Proxy Server Configuration .............................................................................. F-2.

Appendix G

Creating an XML Application

.

About this appendix .......................................................................................................G-1.

How to Create an XML Application ................................................................................G-3.

Overview .................................................................................................................G-3.

XML format ..............................................................................................................G-3.

Creating XML Objects .............................................................................................G-4.

Creating Custom Softkeys ......................................................................................G-5.

Text Menu Object (Menu Screens) ..........................................................................G-6.

Text Screen Object (Text Screens) ..........................................................................G-8.

UserInput Object (User Input Screens) .................................................................G-13.

Directory Object (Directory List Screen) (57i only) ................................................G-21.

Status Message Object (Idle Screen) ....................................................................G-23.

Execute Commands Object (for executing XML commands) ...............................G-25.

Dynamic Configuration Object (to push a configuration to the phone) ..................G-27.

XML Image Objects (55i, 57i/57i CT only) ............................................................G-31.

Attributes/Options to Use with XML Objects .........................................................G-41.

HTTP Post .............................................................................................................G-45.

XML Schema File ..................................................................................................G-48.

Limited Warranty

.

41-001160-00, Rev 01 Release 2.0 xiii

Preface

About this guide

Introduction

This SIP IP Phone Administrator Guide provides information on the basic

network setup, operation, and maintenance of the IP phones, Models 53i, 55i, 57i,

and 57i Cordless (57i CT). It also includes details on the functioning and

configuration of the IP phones.

Audience

This guide is for network administrators, system administrators, developers and

partners who need to understand how to operate and maintain the IP phone on a

SIP network. It also provides some user-specific information.

This guide contains information that is at a technical level, more suitable for

system or network administrators. Prior knowledge of IP Telephony concepts is

recommended.

Note: Features, characteristics, requirements, and configuration that are

specific to a particular IP phone model are indicated where required in

this guide.

About this guide

xiv 41-001160-00, Rev 01 Release 2.0

IP Phone Administrator Guide

Preface

Other Documentation

The IP phone documentation consists of:

• <Model-specific> SIP IP Phone Installation Guide – contains installation

and set-up instructions, information on general features and functions, and

basic options list customization. Included with the phone.

• Model 53i, 55i, 57i, 57i CT SIP IP Phone Administrator Guide – explains

how to set the phone up on the network, as well as advanced configuration

instructions for the SIP IP phone. This guide contains information that is at a

technical level more suitable for a system or network administrator.

• <Model-specific> SIP IP Phone User Guides – explains the most commonly

used features and functions for an end user.

This Administrator Guide complements the Aastra product-specific Installation

Guide and the Aastra product-specific User Guide.

41-001160-00, Rev 01 Release 2.0 xv

Preface

Chapters and appendixes in this guide

This guide contains the following chapters and appendixes:

For Go to

An overview of the IP Phone firmware installation information Chapter 1

IP Phone interface methods Chapter 2

Administrator option information Chapter 3

Configuring the IP Phone Chapter 4

Operational information about the IP Phones Chapter 5

Advanced operational information about the IP Phones Chapter 6

Encryption information Chapter 7

Firmware upgrade information Chapter 8

Troubleshooting solutions Chapter 9

Configuration parameters Appendix A

Configuration server setup Appendix B

Configuring the IP Phones at the Asterisk PBX Appendix C

Sample configuration files Appendix D

Sample BLF softkey settings Appendix E

Sample multiple proxy server configuration Appendix F

Creating XML applications Appendix G

41-001160-00, Rev 01 Release 2.0 1-1

Overview

Chapter 1

Overview

About this chapter

Introduction

This chapter briefly describes the IP Phone Models, and provides information

about installing the IP phone firmware. It also describes the firmware and

configuration files that the IP phone models use for operation..

Topics

This chapter covers the following topics:

Topic Page

IP Phone Models page 1-2

Firmware Installation Information page 1-4

Firmware and Configuration Files page 1-7

IP Phone Models

1-2 41-001160-00, Rev 01 Release 2.0

IP Phone Administrator Guide

Overview

IP Phone Models

Description

The IP Phone Models 53i, 55i, 57i, and 57i CT communicate over an IP network

allowing you to receive and place calls in the same manner as a regular business

telephone.

All phone models support the Session Initiation Protocol (SIP). The 57i CT offers

the base phone along with a cordless extension.

References

For more information about the features and installation requirements, see the

SIP IP Phone Installation Guide for your specific model..

The following illustration shows the types of IP Phone Models.

57i CT

12 Softkeys.

53i

3-Line LCD Display,

(includes handset)

55i

6 Programmable Keys

3-Line LCD Display,

6 Programmable Keys,

6 Softkeys

57i

11-Line LCD Display,

12 Softkeys

15 Feature Keys on Handset

IP Phone Models

41-001160-00, Rev 01 Release 2.0 1-3

Overview

The following illustration shows IP phone optional accessories for the 55i, 57i,

and 57i CT IP phones.

The 536EM module adds 36 additional softkeys to the IP phone models 55i, 57i,

and 57i CT. The 536EM provides paper labels for each softkey. Up to 3 modules

can be piggy-backed to provide up to 108 additional softkeys for the phone.

The 560EM module adds 60 additional softekeys to the IP phone models 57i and

57i CT (using the 3 function keys on the bottom right of the unit). The 560EM

module provides an LCD display for display softkey labels. Up to 3 modules can

be piggy-backed to provide up to 180 additional softkeys for the phone.

Reference

For more information about installing and using the expansion modules, see your

phone-specific Installation Guide and User Guide.

536EM Expansion Module

for 55i, 57i, and 57i CT

560EM Expansion Module

for 57i, and 57i CT

Firmware Installation Information

1-4 41-001160-00, Rev 01 Release 2.0

IP Phone Administrator Guide

Overview

Firmware Installation Information

Description

The firmware setup and installation for the IP phone can be done using any of the

following:

• Phone keypad menu (Phone UI)

• Aastra Web-based user interface (Aastra Web UI)

When the IP phone is initialized for the first time, DHCP is enabled by default.

Depending on the type of configuration server setup you may have, the IP phone

may download a firmware version automatically, or you may need to download it

manually.

Installation Considerations

The following considerations must be made before connecting the IP phone to the

network:

• If you are planning on using dynamic IP addresses, make sure a DHCP server

is enabled and running on your network.

• If you are not planning on using dynamic IP addresses, see Chapter 4, the

section, “Configuring Network Settings Manually” on page 4-7 for manually

setting up an IP address.

To install the IP phone hardware and cabling, refer to the model-specific

SIP IP Phone Installation Guide.

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