Oreck U2500RH User manual

Brand: Oreck

Model: U2500RH

Category: Vacuum cleaners

Type: User manual

This manual is also suitable for

75726-01 REV A

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CONFIRM YOUR PURCHASE:

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For product information, please contact your local

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WWW.ORECK.COM

SIMPLY AMAZING

USER’S GUIDE

•IMPORTANT•

SAVE THIS BOOKLET!

Includes:

• Safety Warnings

• Warranty

• Operating Instructions

• Trouble Diagnosis

• Accessories

U2510RH

U2520RH

U2530RH

HIGH SPEED UPRIGHT VACUUM

CLEANER WITH

CLEANING SYSTEM

BEFORE OPERATING CLEANER,

READ ALL INSTRUCTIONS IN

THIS MANUAL CAREFULLY.

Table of Contents

Maintenance and Customer Service, Polarized Plug Notice,

Accessories, Important Safety Instructions . . . . . . . . . . . . . . . page 2

Warranty, Troubleshooting Guide . . . . . . . . . . . . . . . . . . . . . . . page 3

Figures . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . page 4

Parts List, Assembly, Operating Instructions,

General Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . page 5

To Replace Filter Dust Bag, How to Replace a Worn Belt,

To Adjust or Replace Brush, Using an Oreck Fresh Air

Tab,

Stuffing or Blockage . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . page 6

Maintenance and Customer Service

Your Oreck vacuum cleaner is a product of precise engineering. The

motor bearings are permanently lubricated and should not be oiled. If

you require additional information or have problems with your Oreck

appliance, you may call ORECK customer service at:

US: 1-800-989-3535 Canada: 1-888-676-7325

Please specify the model number and serial/code number which can be

found on the data plate on the back of the vacuum.

Save your sales or purchase slip. Should your Oreck appliance require

warranty service in the U.S.A., present this slip to the Authorized Service

Center as your proof of purchase date or, in Canada, call customer

service.

Polarized Plug Notice

This product is equipped with a polarized alternating current line plug (a

plug having one blade wider than the other). This plug will fit into the

power outlet only one way. This is a safety feature. If you are unable to

insert the plug fully into the outlet, try reversing the plug. If the plug

should still fail to fit, contact an electrician to replace the obsolete outlet.

Do not defeat the purpose of the polarized plug.

Accessories (Sold Separately)

USA: 1-800-989-3535 CANADA: 1-888-676-7325

ITEM PART #

1. Dust Bag, 8 Pack Saniseal

, Hypo-Allergenic CCPK8DW

Dust Bag, 8 Pack, Regular CCPK8

2. Belts, 3 Pack 0300604

3. Oreck Fresh Air

Tabs AIRTABS

When using an electrical appliance, basic

precautions should always be followed,

including the following:

READ ALL INSTRUCTIONS BEFORE

USING THIS VACUUM CLEANER

WARNING

To reduce the risk of fire,

electric shock, or injury:

IMPORTANT SAFETY

INSTRUCTIONS

• Do not leave appliance unattended when plugged in.

Unplug from outlet when not in use and before servicing.

• Do not use outdoors or on wet surfaces.

• Do not operate the unit while in the upright and locked

position.

• Do not let the unit run while in any one stationary position

for any period of time. Keep the unit moving while in

operation.

• Do not allow to be used as a toy. Close attention is

necessary when used by or near children.

• Use only as described in this manual. Use only

manufacturer’s recommended attachments.

• Do not use with damaged cord or plug. If appliance is not

working as it should, has been dropped, damaged, left

outdoors, or dropped into water, return it to a service

center or call customer service at:

US: 1-800-989-3535

Canada: 1-888-676-7325

• Do not pull or carry by cord, use cord as a handle, close

door on cord, or pull cord around sharp edges or corners.

Keep cord away from heated surfaces.

• Do not run appliance over cord.

• Do not unplug by pulling on cord. To unplug, grasp the

plug, not the cord.

• Do not handle plug or appliance with wet hands.

• Do not put any object into openings. Do not use with any

opening blocked; keep free of dust, lint, hair and anything

that may reduce air flow.

• Keep hair, loose clothing, fingers and all parts of body

away from openings and moving parts.

• Do not use to pick up anything that is burning or smoking,

such as cigarettes, matches, or hot ashes.

• Do not use without filter bag assembly in place.

• Turn off all controls before unplugging.

• Use extra care when cleaning on stairs.

• Do not use to pick up flammable or combustible liquids,

such as gasoline or lighter fluid, or use in areas where

they may be present.

• Do not use appliance in an enclosed space where

flammable, explosive or toxic vapors are given off by oil

base paint, paint thinner, some mothproofing substances,

or in an area where flammable dust is present.

• Do not pick up toxic material such as chlorine bleach,

drain cleaner, gasoline, etc. with this appliance.

• Use caution when vacuuming over area rug edges and

fringe.

SAVE THESE INSTRUCTIONS

Household Use Only

Warranty

ORECK MANUFACTURING COMPANY: (Oreck Manufacturing Company

gives you the following limited warranty for this product only if it was origi-

nally purchased for residential use, not resale, from Oreck or an Oreck

Authorized Retail Dealer.)

Oreck will repair or replace, free of charge, to the original purchaser, any

part which is found to be defective in material or workmanship within three

(3) years of the date of purchase; ten (10) years on housing. This limited

warranty applies to normal domestic use. Any commercial use of this

product will void this limited warranty. This limited warranty covers the

revolving roller brush for one (1) year for residential use only.

This limited warranty does not cover the replacement of expendable or

consumable parts such as carbon motor brushes, edge brushes, drive

belts, bulbs, disposable bags and other parts subject to normal wear

unless they are defective in material or workmanship.

This limited warranty does not apply to any part subjected to accident,

abuse, commercial use, alteration, misuse, damage caused by act of God,

the use of voltages other than indicated on the serial number displayed on

this product or service of this product by other than Oreck or a participating

Factory Authorized Service Center.

Oreck does not authorize any person or representative to assume or grant

any other warranty obligation with the sale of this product.

Oreck’s limited warranty is valid only if you retain proof of purchase from

Oreck or an Oreck Authorized Retail Dealer for this product. If you

purchase this product from any other source, your purchase is “AS IS,”

which means Oreck grants you no warranty, and that you, not Oreck,

assume the entire risk of the quality and performance of this product,

including the entire cost of any necessary servicing or repairs of any

defects.

Oreck’s liability for damages to you for any costs whatsoever arising out

of this statement of limited warranty shall be limited to the amount paid for

this product at the time of original purchase, and Oreck shall not be liable

for any direct, indirect, consequential or incidental damages arising out of

the use or inability to use this product.

Some states do not allow the exclusion or limitation of incidental or conse-

quential damages, so the above limitation or exclusion may not apply to

you.

ALL EXPRESS AND IMPLIED WARRANTIES FOR THIS PRODUCT,

INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY AND

FITNESS FOR A PARTICULAR PURPOSE, ARE LIMITED IN DURATION

TO THE WARRANTY PERIOD, AND NO WARRANTIES, WHETHER

EXPRESS OR IMPLIED, WILL APPLY AFTER THIS PERIOD.

Some states do not allow limitations on the duration of implied warranties,

so the above limitation may not apply to you.

This warranty gives you specific legal rights, and you may also have other

rights which vary from state to state.

Troubleshooting Guide

WARNING: Unplug cord from electrical

outlet before servicing.

SAVE SERVICE CALLS...CHECK THESE FIRST:

• Is the disposable filter dust bag full?

• Are pores of filter dust bag clogged with powder or fine dust?

• Is anything clogging the revolving brush, lower tube, intake opening,

fan housing or connector assembly opening?

• Is the belt in place and turning the brush?

• Are the brush ends in the proper location?

• Does the brush turn freely? Are hair, string or rug fibers wound around

the brush?

CLEANER

WILL NOT RUN

CLEANER

DOES NOT PICK UP

Not plugged in

properly.

No electricity in wall

outlet.

Filter bag is full.

Nozzle or intake

pivot clogged.

Belt is broken or

stretched.

Brush is worn.

Bag tube clogged.

Bag pores are

clogged with fine

dust.

Impeller fan is

broken.

Revolving brush is

not even at both

ends.

Be sure cleaner is

firmly plugged into

wall outlet.

Check electrical

source–fuse or

circuit breaker.

Replace filter bag.

See “To Replace

Paper Filter Dust Bag.”

Clear obstruction.

Replace belt.

See “To Replace or

Adjust Brush.”

Clear obstruction.

Change bag.

Return to Service

Center for repair.

Check brush roll end

cards. Make sure

words “OLD” or

“NEW” match at

each end.

PROBLEM POSSIBLE SOURCE AREAS TO CHECK

Whenever calling, please be sure to have your model and serial

number from data plate.

CALL CUSTOMER SERVICE HOT LINE

US: 1-800-989-3535 Canada: 1-888-676-7325

ALL OTHER SERVICING SHOULD BE DONE BY AN

ORECK AUTHORIZED SERVICE CENTER.

ENFONCEZ JUSQUENFONCEZ JUSQU’À’À

ENTENDRE UN BRUITENTENDRE UN BRUIT

PRESIONE HASTPRESIONE HASTAA

ESCUCHAR UN ESCUCHAR UN

CHASQUIDO DE SUJECICHASQUIDO DE SUJECIÓÓNN

ENFONCEZ JUSQU’À

ENTENDRE UN BRUIT

PRESIONE HASTA

ESCUCHAR UN

CHASQUIDO DE SUJECIÓN

8 9

13 14 15

23 24

Connector

Deflector

Opening

➧

Intake Opening

➧

Intake Opening

Retainer

Spring

Fan Housing

O-ring

OLD

NEW

Fan Housing

Tube

6 7

1 2

Upper Handle

Connector Assembly

Parts List

To assist you in identifying components of your vacuum, the parts have

been numbered as follows:

1 Handle section, upper

2 Tube, lower

3 Power head

4 Outer bag

5 Paper filter dust bag

6 Power cord

7 Retaining spring

8 Bag tension bar

9 Zip fastener

10 On/off switch

11 Cord hook

12 Connector assembly

13 Fan housing

14 Cord assembly

Assembly

fig. 1 Before assembling appliance, remove screws from the connector

assembly. Remove cardboard insert by pulling upward.

fig. 2 With ON/OFF switch facing the front of the unit, slide upper

handle section over matching section of the connector assembly.

Insert short screw into top hole and long screw into the bottom

hole then tighten firmly until handle is no longer loose.

fig. 3 Attach cord to cord clip by pressing cord above and below clip

ensuring the cord is fully rested in clip.

Operating Instructions

Make sure disposable paper filter dust bag is in place. DO NOT operate

the cleaner without a paper filter dust bag. Plug the power cord into an

electrical outlet and press the ON(l) - OFF(O) switch on handle

assembly when ready to operate.

Up-Position Lock

fig. 4 Place foot on power head and lean handle back gently to release

lock for vacuum use. Return handle to the full upright position to

engage lock.

NOTE: Do not operate the unit while in the upright and locked position.

Do not let the unit run while in any one stationary position for any period

of time. Keep the unit moving while in operation.

For Easy Power Cord Storage

fig. 5 Wrap power cord around cord hook on handle and cord hook on

connector. Secure cord to "U" shaped part on plug.

Operating Recommendations

This new ORECK XL High-Speed Upright is one of the finest, fastest,

and strongest units in its class. You’ll love the way it cleans, gets under

things, and it’s SO lightweight and easy to use.

The following are a few simple suggestions regarding its operation:

1. When inserting a new disposable paper filter dust bag—FIRST

PUFF OUT and OPEN THE BAG.

2. When the disposable filter dust bag is full, REPLACE IT.

3. If at any time the machine does not pick up properly or makes an

unusual noise, STOP OPERATION and service.

4. Although your upright will pick up pins, paper clips, and other

small objects, it is recommended that these be removed from the

floor before you vacuum. Failure to do so may result in permanent

damage to the motor suction fan and its housing.

WARNING: Do not use your vacuum cleaner on damp or wet

surfaces. This will cause damage to the vacuum cleaner and is

dangerous to the user. Damage caused by use on wet or damp

surfaces is not covered under warranty.

REPLACE THE BELT EVERY 6 MONTHS.

7. Change the disposable filter dust bag at least once a month—

even if it is not full! The collected dust in the dust bag can cause

odor, attract moisture, and can affect the efficiency of the cleaner.

DO NOT run the vacuum cleaner over the cord. The revolving

brush could damage the cord.

9. Use caution when vacuuming over area rug edges and fringe.

General Information

The performance of your new cleaner greatly depends upon care and

maintenance. The instructions in this manual will guide you in

performing basic care and maintenance. To obtain the most satisfying

years of service read the instructions and keep them handy for future

reference.

Disposable Paper Filter Dust Bags

Disposable paper filter dust bags play a very important role in the

efficiency of your ORECK vacuum cleaner. The purpose of the paper

bag is to trap dirt, but at the same time it must be porous enough to

allow air to pass through. If the paper bag becomes clogged, no air can

pass through the cleaner and cleaning cannot take place, regardless of

the cleaner’s power.

To keep your cleaner operating at maximum efficiency, change the dust

bag frequently.

DO NOT FILL ABOVE THE LINE INDICATED ON THE

DUST BAG.

Be sure the disposable paper filter dust bag is installed properly.

All paper dust bags are not the same. Your ORECK disposable

dust bags have been designed to be used with the ORECK cleaner.

Using bags other than genuine ORECK TYPE CC disposable bags

will affect the cleaning ability of your cleaner and could cause

damage to it.

The Belt

The belt on your vacuum cleaner controls the speed of the revolving

brush and is very important for the effective operation of the cleaner. If

the belt becomes stretched or cut, it will cause the revolving brush to

stop completely or slow down. See instructions in the manual for

replacing belt.

An extra belt is stored in the baseplate of your cleaner. When

buying replacement belts, use ONLY ORECK genuine belts. Belts

other than ORECK belts will not operate the revolving brush

correctly and may create undue stress which will cause damage to

the motor and brush bearings. Using belts other than ORECK belts

will void the warranty.

Lubrication

The vacuum cleaner motor bearings are factory lubricated and sealed.

Further lubrication is not required.

General Cleaner Care

At least once a month, check for and

remove excessive lint, string or hair from

revolving brush.

Wipe the outside of the cleaner with a

damp cloth. Also clean the connector

deflector assembly area, base of cleaner

and fan housing area. If there is dust in

the outer bag, vacuum it or shake it out.

A little preventative maintenance will keep

your cleaner looking new and will ensure

continued cleaning effectiveness.

CAUTION—Wood Floors, Soft (Vinyl, Asphalt Tile, etc.) Floor

Surfaces and Polished Floor Finishes

Use floor and floor finish manufacturer’s recommended methods of

cleaning. The metal strip on the base of the cleaner could be damaged

if used on concrete or abrasive surfaces, and, therefore, cause damage

to wood floors, soft (vinyl, asphalt tile, etc.) floor surfaces and polished

floor finishes. The roller brush may also scuff very soft finishes. Do not

operate the unit while in the upright and locked position. Do not let the

unit run while in any one stationary position for any period of time. Keep

the unit moving while in operation.

To Replace Filter Dust Bag

WARNING: Unplug cord from electrical

outlet before servicing.

BAG REMOVAL:

fig. 6

Unzip outer bag completely.

fig. 7 Pull bag cardboard collar to release bag dock door from

connector. Bag dock door will hinge downward.

fig. 8 Gently pull bag cardboard collar upward out of the bag dock.

The dust seal will close automatically.

BAG INSTALLATION:

fig. 9 Slide the cardboard collar completely onto bag dock door.

fig. 10 Firmly push bag dock door with both thumbs on indication point

until it snaps.

How to Replace a Worn Belt

WARNING: Unplug cord from electrical

outlet before servicing.

fig. 11 Remove the replacement belt from the storage channel.

fig. 12 Remove the door by removing the hold down screw located on

side of power head.

fig. 13 Slide the door forward by prying open with a screwdriver or coin.

fig. 14 Remove the belt from the brush roll pulley and motor drive shaft.

fig. 15 Loop the new belt over the motor drive shaft. Place the opposite

end of the belt on the brush roll pulley. Rotate the brush roll

three (3) complete revolutions to ensure that no part of the belt

is overhanging the end of the motor drive shaft.

fig. 13 Replace the door by sliding it into the groove at the bottom of

the housing.

fig. 12 Replace the hold down screw and tighten.

To Adjust or Replace Brush

WARNING: Unplug cord from electrical

outlet before servicing.

fig. 16 To determine if the brush is worn, place a firm straight edge

across the nozzle opening. If brush bristles do not extend

beyond baseplate, brush should be adjusted.

fig. 17 Remove the baseplate by removing 5 screws.

fig. 18 Remove the belt and brush roll from the housing.

fig. 19 Rotate both bearing assemblies at ends of brush roll to show

"OLD" and replace in the holding channels in the housing.

NOTE: The bearing assembly setting marked "OLD" has no ribs on the

top of the assembly. The one marked "NEW" has several ribs. When

rotating bearings, make sure both bearing assembly settings are the

same and face up when replacing the brush roll.

fig. 16 Reassemble the belt and the baseplate and check bristle height

above baseplate at each end of brush.

If a previous adjustment has already been made and bristle height does

not extend above baseplate, a new brush assembly should be ordered.

IMPORTANT: Unless the brush is worn as indicated above, both

bearings must be in the “NEW” position. When rotating, both

bearings must be in the “OLD” position. Unmatched settings will

cause damage to your machine.

Using An Oreck Fresh Air

Tab

fig. 20 Your ORECK XL vacuum cleaner has a special ORECK FRESH

AIR

tab pocket. This pocket is located inside the outer bag in

the area where the paper disposable bag attaches to the intake

tube. Insert tablet in pocket if desired.

Stuffing or Blockage

IMPORTANT: On plush and new carpets, stuffing may occur inside the

the intake tube and the lower tube assembly. This is due to excessive fuzz

and loose cuttings in the carpet. Stuffing could occur for the first few

cleanings until all the loose material is removed. Due to the high efficiency

of the cleaner, many older carpets will cause stuffing when the cleaner is

first used on them. If your vacuum cleaner does not pick up properly, or

makes unusual noise and the outer bag does not fluff up or balloon open,

follow these steps:

WARNING: Unplug cord from electrical

outlet before servicing.

fig. 21 Check for blockage at the mouth of the intake opening. If there

is blockage, remove it with long-nose pliers, a screwdriver or

coat hanger. If you can not reach the blockage, remove

baseplate (fig. 22).

fig. 23

If the blockage is not at the base, remove lower tube. Unhook

retainer spring, releasing bottom of bag.

fig. 24 Twist lower collar counterclockwise to slide up. Pull tube out of

base.

fig. 25 Check for blockage. If blockage is in the tube, remove with a

coat hanger.

fig. 26 If tube is not blocked, look into fan housing. Remove debris

with long-nose pliers, a screwdriver or coat hanger.

fig. 24 To reassemble, check O-ring on tube, and replace if damaged.

Vacuum will not operate properly without the tube O-ring. Slide

O-ring to approximately 2" from base of tube. Replace tube by

first lining up slot at base of tube with inner tab inside fan

housing. Then reinsert tube and push down until the tube is

seated. Make sure O-ring is in place against fan housing

opening. Replace and tighten collar until collar locking tabs are

locked in place.

fig. 27 Make sure collar is not cross threaded on housing. Reattach

bag spring (fig. 23).

fig. 28

Many times blockage occurs due to a full dust bag causing dirt to

back down the air flow system. When that happens, the

blockage will be at the top of the system, starting in the area

where the dust bag connects to the connector assembly.

NOTE: If the above actions do not correct the problem, contact an

Oreck authorized service center or call the customer service center.

US: 1-800-989-3535 Canada: 1-888-676-7325

©2005 Oreck Holdings, LLC. All rights reserved. All word marks, logos, product configurations, and registered trademarks are owned and used under the authority of Oreck Holdings, LLC. Printed in America

75726-01 REV A

06/05 ECN# R-8042

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PLEASE CUT HEREPLEASE CUT HERE

1. 1. l Mr. 2. l Mrs. 3. l Ms. 4. l Miss

First Name Initial Last Name

Street Apt. No.

City State ZIP Code

E-mail

IMPORTANT! IMPORTANT!

Please complete and return within the next 10 days! Or register online at www.oreck.com

SVT01-01

2. Your date of birth:

Month Year

3. Marital status: 1. l Married 2. l Single

4. If you wish to receive Oreck offers or product updates via email,

please check here

1. l

5. Phone number:

6. Date of purchase:

Month Day Year

7. Model number:

8. Serial number:

9. What were the most important factors that influenced your purchase decision?

(check up to 3)

01. l Advertising 10. l Other free offer

02.

l Appearance/Design 11. l Payment plan

03.

l Customer service 12. l Product features

04.

l Ease of operation 13. l Quality/Durability

05.

l Ease of service/maintenance 14. l Received as a gift

06.

l Friend’s recommendation 15. l Salesperson recommendation

07.

l Gift for buying 16. l Trust in Oreck

08. l Gift for trying 17. l Value for price

09.

l Oreck Challenge

/ 18. l Warranty

Risk-free trial 19.

l Other

10. What were the most important features that influenced your purchase

decision?

(check up to 3)

01. l Arthritis Foundation 12. l Lightweight

commendation 13.

l Low electrical use

02.

l Carpet to bare floors with no 14. l Low profile head

adjustment (Micro-Sweep

) 15. l Long motor life

03.

l Cord length 16. l Non-marring bumper

04.

l Carpet Rug Institute approval 17. l Pile lifting roller brush

05.

l Floor cleaning power 18. l Sound level

06.

l Helping Hand

handle 19. l Switch-in-handle

07.

l Hypo-Allergic/HEPA filtration 20. l Two/adjusting motor speed

08.

l Easy bag change 21. l Tune-ups

09.

l Edge cleaning brushes 22. l Warranty

10.

l Large bag/dirt capacity 23. l Other

11.

l Lights

11. Where was this product purchased?

1. l Mail Order/telephone 5. l Other website

l Oreck store 6. l Infomercial/TV

l Other retail store 7. l Other

l Oreck.com

12. a.) If you purchased a replacement product, what brand is being replaced?

(check all that apply)

01. l Oreck 11. l Kirby

02.

l Bissell 12. l Miele

03.

l Dirt Devil 13. l Panasonic

04.

l Dyson 14. l Rainbow

05.

l Electrolux 15. l Regina

06.

l Eureka 16. l Riccar/Simplicity

07.

l Euro Pro/Shark/Fantom 17. l Sharp

08.

l General Electric 18. l Westinghouse

09.

l Hoover 19. l Robot vacuum (any brand)

10.

l Kenmore 20. l Other

b.) If this is a replacement product, approximately how old was the product

you are replacing?

1. l 1-2 years 4. l 11-15 years

l 3-5 years 5. l 16-20 years

l 6-10 years 6. l Over 20 years

13. When making this Oreck purchase, which other brands did you consider?

(check up to 3)

01. l None, only Oreck 11. l Kirby

02.

l Bissell 12. l Miele

03.

l Dirt Devil 13. l Panasonic

04.

l Dyson 14. l Rainbow

05.

l Electrolux 15. l Regina

06.

l Eureka 16. l Riccar/Simplicity

07.

l Euro Pro/Shark/Fantom 17. l Sharp

08.

l General Electric 18. l Westinghouse

09.

l Hoover 19. l Robot vacuum (any brand)

10.

l Kenmore 20. l Other

14. Do you or someone in your family have: (check all that apply)

1. l Allergies 4. l Cleaning service

l Asthma 5. l Shag carpet

l Arthritis/Joint pain 6. l Boat

15. Other than the product just purchased, what other types of cleaners do you

currently own?

(check all that apply)

Other

Oreck Brand

Full Size Upright ..................................... l 1. l

Stick Vac................................................. l 2. l

Full Size Canister Vacuum ...................... l 3. l

Mini Canister Vacuum ............................ l 4. l

Wet/Dry Vacuum .................................... l 5. l

Handheld Vacuum .................................. l 6. l

Central Vacuum System ......................... l 7. l

Floor Polisher ......................................... l 8. l

Air Purifier.............................................. l 9. l

Carpet Shampooer/Extractor .................. l 10. l

16. Not including yourself, what is the GENDER and AGE (in years)

of children and other adults living in your household?

1. l No One Else in Household 2. l Child under 1 Year

Male Female Age Male Female Age

1. l 2. l 1. l 2. l

17. Occupation: (check all that apply) You Spouse

Professional/Technical............................ l 1. l

Upper Management/Executive ................ l 2. l

Middle Management............................... l 3. l

Sales/Marketing...................................... l 4. l

Clerical/Service Worker .......................... l 5. l

Tradesman/Machine Operator/Laborer ... l 6. l

18. Are you or your spouse: You Spouse

A Homemaker?....................................... l 1. l

Retired?.................................................. l 2. l

A Student?.............................................. l 3. l

Self Employed/Business Owner?............ l 4. l

Working from a Home Office?................ l 5. l

In the Military? ....................................... l 6. l

A Veteran?.............................................. l 7. l

19. Which group describes your annual family income?

01. l Under $15,000 08. l $75,000-$99,999

02.

l $15,000-$19,999 09. l $100,000-$124,999

03.

l $20,000-$29,999 10. l $125,000-$149,999

04.

l $30,000-$39,999 11. l $150,000-$174,999

05.

l $40,000-$49,999 12. l $175,000-$199,999

06.

l $50,000-$59,999 13. l $200,000-$249,999

07.

l $60,000-$74,999 14. l $250,000 & over

20. Level of education: (check highest level completed)

1. l Completed High School

l Completed College

l Completed Graduate School

(

)

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yrs. yrs.

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you new products and services designed to meet your needs.

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DENVER CO 80217-4385

Please do not send products or other

correspondence to the address below.

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!802174385859!

21. Which credit cards do you use regularly?

1. l American Express, Diners Club 3. l Department Store, Oil Company, etc.

l MasterCard, Visa, Discover 4. l Do not use credit cards

22. For your primary residence, do you:

1. l Own? 2. l Rent?

23. How recently did you move into your current residence?

1. l Within 30 days 4. l 7 to 12 months ago

l Within 1 - 3 months 5. l Have not moved in

l Within 4 - 6 months the last 12 months

24. Which of the following do you plan to do within the next

6 or 12 months?

1-6 7-12

Months Months

Buy/Lease a New Vehicle........................ l 1. l

Buy/Lease a Used Vehicle....................... l 2. l

25. Please check all that apply to your household.

01. l Shop by Catalog/Mail 08. l Own a Wireless/Cellular Phone

02.

l Shop via the Internet 09. l Subscribe to an Online/Internet

03.

l Member of Frequent Flyer Program Service

04.

l Donate to Charitable Causes 10. l Speak Spanish

05.

l Own a Compact Disc Player 11. l Own an Apple/Macintosh

06.

l Have a Dog Computer

07.

l Have a Cat 12. l Own a CD-ROM Drive

01.

l Bicycling

02.

l Golf

03.

l Physical

Fitness/Exercise

04.

l Running/Jogging

05.

l Snow Skiing

06.

l Tennis

07.

l Camping/Hiking

08.

l Fishing

09.

l Hunting/Shooting

10.

l Powerboating

11.

l Sailing

12.

l Grandchildren

13.

l Needlework/Knitting

14.

l Sewing

15.

l Flower Gardening

16.

l Vegetable Gardening

17.

l Crafts

18.

l Buy Prerecorded

Videos

19.

l Automotive Work

20.

l Electronics

21.

l Home Workshop/Do-

It-Yourself

22.

l Recreation Vehicles

(RVs)

23.

l Listen to

Records/Tapes/CDs

24.

l Avid Book Reading

25.

l Bible/Devotional

Reading

26.

l Health/Natural Foods

27.

l Photography

28.

l Cultural/Arts Events

29.

l Fashion Clothing

30.

l Art/Antique Collecting

31.

l Foreign Travel

32.

l Cruise Ship Vacations

33.

l Travel in USA

34.

l Gourmet

Cooking/Fine Foods

35.

l Wines

36.

l Stamp/Coin

Collecting

37.

l Collectibles

38.

l Our Nation’s Heritage

39.

l Real Estate

Investments

40.

l Stocks/Bond

Investments

41.

l Contests/

Sweepstakes

42.

l Casino Gambling

43.

l Science Fiction

44.

l Wildlife/

Environmental Issues

45.

l Dieting/Weight

Control

46.

l Science/New

Technology

47.

l Self-Improvement

48.

l Walking for Health

49.

l Watching Sports

on TV

50.

l Home Video

Recording

51.

l Moneymaking

Opportunities

26. To help us understand our customers’ lifestyles, please indicate the interests and

activities in which

you or your spouse enjoy participating on a regular basis.

27. Using the numbers in the above list, please indicate your 3 most important activities:

Thanks for taking the time to fill out this questionnaire. Your answers will be used for market research studies and reports. They will also allow you to receive important

mailings and special offers from a number of fine companies whose products and services relate directly to the specific interests, hobbies, and other information indicated

above. Through this selective program, you will be able to obtain more information about activities in which you are involved and less about those in which you are not.

Please check here if, for some reason, you would prefer not to participate in this opportunity.

75726-01 REV A 06/05 ECN# R-8042

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