ADVANCE CROS RIC 19 User guide

CROS RIC 19

User Guide

2

Content

Welcome 4

Your CROS transmitter 5

Components and names 7

Controls 9

Hearing programs 10

Signal tones 10

Batteries 11

Battery size and handling tips 11

Replacing batteries 12

Daily use 13

Turning on and o 13

Switching to andby mode 14

Inserting and removing the transmitter 14

Changing the hearing program 18

Bluetooth 18

Maintenance and care 19

Transmitter 19

Ear pieces 20

Professional maintenance 22

3

Further information 23

Safety information 23

Accessories 23

Explanation of symbols 23

Troubleshooting 25

Conformance information 25

Country-specic information 27

Important safety information 28

Personal safety 28

Product safety 32

Service and warranty 35

4

Welcome

Thank you for choosing one of our hearing inrument

accessories.

This guide, along with support from your Hearing Care

Professional, will help you underand the advantages

and greater quality of life this accessory oers.

CAUTION

It is important to read this user guide thoroughly

and completely. Follow the safety information to

avoid damage or injury.

5

Your CROS transmitter

CROS solutions are designed for people with profound

hearing loss in one ear which can not be aided with a

hearing inrument. A CROS transmitter worn on this

ear captures sound from this side and transmits it to

the hearing inrument on the other ear. This allows the

wearer of the hearing inrument to hear sounds from

both sides.

CROS transmitter hearing inrument

6

Two solutions are available:

■ CROS solution:

For people with normal hearing in one ear and

profound hearing loss in the other. Sounds from the

side with hearing loss are captured and transmitted

wirelessly to the good‑hearing side.

■ BiCROS solution:

For people with profound hearing loss in one ear

and less severe hearing loss in the other. Sounds

from the more severe hearing loss side are captured

and transmitted wirelessly to the better‑hearing side.

The hearing inrument processes and amplies the

sounds from both sides.

The CROS transmitter works with our specic wireless

hearing inruments. Your Hearing Care Professional will

advise you on the compatible models.

NOTICE

This user guide only applies to the CROS

transmitter. Your hearing inrument has a separate

user guide.

7

Components and names

➊Ear piece

➋Receiver

➌Receiver cable

➍Microphone

openings

➎Rocker switch

(control, on/o switch)

➏Battery compartment

➐Side indicator

(red = right ear,

blue = left ear)

and receiver connection

Ear piece, retention receiver and receiver cable are only

used to hold the device on the ear. No sound is played.

8

You can use the following andard ear pieces:

Standard ear pieces Size

Click Sleeve

(vented or closed)

Click Dome™ single

(open or closed)

Click Dome semi‑open

Click Dome double

You can easily exchange the andard ear pieces. Read

more in section "Maintenance and care".

Cuom-made ear pieces

Cuom shell

Click Mold™

9

Controls

With the rocker switch you can, for example, switch

hearing programs. The Hearing Care Professional has

programmed your desired functions to the rocker switch.

Rocker switch function L R

Press briey:

Program up/down

Press for about 2 seconds:

Program up/down

Press for more than 3 seconds:

Turn on/o

L = Left, R = Right

You can also use a remote control to change

hearing programs and adju the volume of your

hearing inruments. With our smartphone app you

have even more control options.

10

Hearing programs

1

2

3

4

5

6

Read more in section "Changing the hearing program".

Signal tones

Signal tones of the CROS transmitter ‑ like a low battery

beep - are sent to the hearing inrument.

Ask your Hearing Care Professional to congure the

signal tones.

11

Batteries

When the battery is low the sound becomes weaker

or you will hear an alert signal. The battery type will

determine how long you have to replace the battery.

Battery size and handling tips

Ask your Hearing Care Professional for recommended

batteries.

Battery size: 312

■ Always use the correct battery size for your device.

■ Remove the batteries if you intend not to use the

device for several days.

■ Always carry spare batteries.

■ Remove empty batteries immediately and follow your

local recycling rules for battery disposal.

12

Replacing batteries

Removing the battery:

XOpen the battery compartment.

XUse the magnet ick to pull out the

battery. The magnet ick is available

as an accessory.

Inserting the battery:

XIf the battery has a protective lm, remove it

only when you are ready to use the battery.

XInsert the battery with the "+" symbol

facing up (refer to the picture).

XCarefully close the battery compartment. If you feel

resiance, the battery is not inserted correctly.

Do not attempt to close the battery compartment by

force. It can be damaged.

13

Daily use

Turning on and oﬀ

You have the following options to turn your device on or

o.

Via battery compartment:

XTurning on: Close the battery compartment.

The default volume and hearing program are set.

XTurning o: Open the battery compartment to the r

catch.

Via rocker switch:

XTurning on: Press and hold the lower

part of the rocker switch until the

artup melody arts to play. Release

the rocker switch while the melody is

playing.

The default volume and hearing

program are set.

XTurning o: Press and hold upper

or lower part of the rocker switch

for several seconds. A power down

melody is played.

14

Switching to ﬆandby mode

Via remote control or smartphone app, you can switch

your device to andby mode. This mutes the device.

When you leave andby mode, the previously used

volume and hearing program are set.

Note:

■ In andby mode, the device is not turned o

completely. It draws some power.

Therefore we recommend to use andby mode only

for a short period of time.

■ If you want to leave andby mode, but the remote

control or app is not at hand: Turn your device o and

on again (via rocker switch or by opening and closing

the battery compartment). In this case, the default

volume and hearing program are set.

Inserting and removing the transmitter

Colored markers indicate the side:

■ red marker = right ear

■ blue marker = left ear

15

Inserting:

XFor Click Sleeves, take care that the bend of the

Click Sleeve is in line with the bend of the receiver

cable.

Correct:

Incorrect:

XHold the receiver cable at the bend closer to the

ear piece.

XCarefully push the ear piece in

the ear canal ➊.

XTwi it slightly until it sits well.

Open and close your mouth to

avoid accumulation of air in the

ear canal.

XLift the device and slide it over

the top of your ear ➋.

૝

16

CAUTION

Risk of injury!

XInsert the ear piece carefully and not too deeply

into the ear.

■ It may be helpful to insert the right device with

the right hand and the left device with the left

hand.

■ If you have problems inserting the ear piece,

use the other hand to gently pull your earlobe

downwards. This opens the ear canal and eases

insertion of the ear piece.

The optional retention rand helps to securely retain the

ear piece in your ear. To position the retention rand:

XBend the retention rand and

position it carefully into the

bottom of the bowl of your ear

(refer to the picture).

17

Removing:

XLift the device and slide it over

the top of your ear ➊.

XIf your device is equipped

with a cuom shell or a

Click Mold, remove it by

pulling the small removal cord

toward the back of your head.

XFor all other ear pieces: Grip the receiver in the

ear canal with two ngers and pull it carefully out ➋.

Do not pull the receiver cable.

CAUTION

Risk of injury!

XIn very rare cases the ear piece could remain

in your ear when removing the device. If this

happens, have the ear piece removed by a

medical professional.

Clean and dry your device after usage. Read more in

section "Maintenance and care".

18

Changing the hearing program

Depending on the liening situation, your device

automatically adju their sound.

Your device may also has several hearing programs

which allow you to change the sound, if needed. An

optional signal tone can indicate the program change.

XTo change the hearing program, press the rocker

switch briey.

Refer to section "Controls" for the setting of the rocker

switch. Refer to section "Hearing programs" for a li of

your hearing programs.

The default volume is applied.

Bluetooth

Your device is equipped with Bluetooth wireless

technology to enable audio reaming from mobile

phones or other compatible devices.

In an airplane, the use of Bluetooth functionality may be

rericted, especially during take-o and landing. If this is

the case, please switch o your device.

19

Maintenance and care

To prevent damage it is important that you take care of

your device and follow a few basic rules, which will soon

become a part of your daily routine.

Transmitter

Drying and orage

XDry your device overnight.

XFor longer periods of non-use, ore your device in a

dry environment with an open battery compartment

and the batteries removed.

XAsk your Hearing Care Professional for more

information.

Cleaning

Your device has a protective coating. However, if not

cleaned regularly you may damage the device or cause

personal injury.

XClean your device daily with a soft, dry tissue.

XNever use running water or immerse the

device in water.

XNever apply pressure while cleaning.

XAsk your Hearing Care Professional for recommended

cleaning products, special care sets, or more

information on how to keep your device in good

condition.

20

Ear pieces

Cleaning

Cerumen (ear wax) may accumulate on the ear pieces.

Clean the ear pieces daily.

For all types of ear pieces:

XClean the ear piece right

after removal with a

soft and dry tissue.

This prevents that

cerumen becomes

dry and hard.

For Click Domes or Click Sleeves:

XSqueeze the tip of the ear piece.

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ADVANCE CROS RIC 19 User guide

ADVANCE CROS RIC 19 User guide

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