Avaya Remote Access Module 4 User manual

Brand: Avaya

Model: Remote Access Module 4

Category: Networking

Type: User manual

Avaya Remote Access Module 4 allows for remote maintenance access to Avaya telephone systems. It can be used for remote diagnostics of faults and often remote correction without the need for a site visit, which can save time and resources. Additionally, it allows for direct access into system programming and administration, which can be useful for advanced users or administrators. The device is easy to install and use, and it comes with a comprehensive user guide that provides step-by-step instructions for installation and configuration.

Remote Access Module 4

User's Guide

38DHB0002UKDS – Issue 2 (09/01/2002)

Page 2 User's Guide

Remote Access Module 4 38DHB0002UKDS – Issue 2 (09/01/2002)

Contents

Introduction....................................................................................................................3

Overview ..................................................................................................................3

Security ....................................................................................................................4

Installation......................................................................................................................5

1. Location Requirements ........................................................................................5

2. Equipment Supplied & Required..........................................................................6

3. Attaching the Mounting Brackets .........................................................................7

4. Mounting the Remote Access Module 4 ..............................................................8

5. Installing for Use With INDeX IVM/CCM..............................................................9

6. Restoring INDeX Remote Access Module Defaults...........................................11

User's Guide Page 3

38DHB0002UKDS – Issue 2 (09/01/2002) Remote Access Module 4

Introduction

Overview

The Remote Access Module (IND-RAM4) kit is used to provide remote

maintenance access to INDeX telephone systems. This guide covers

installation and use with the INDeX telephone system

The IND-RAM4 is factory pre-set to match the default baud rate of the

INDeX system (currently 9600 bps).

– Previous Remote Access Module Kits

This manual covers IND-RAM4 kits based around the ActionTec

modem. For kits based around any other modem refer to the

previous issue of this guide.

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Remote Access Module 4 38DHB0002UKDS – Issue 2 (09/01/2002)

Security

The IND-RAM4 is a useful tool. It allows remote diagnostics of faults and

often remote correction without the need for a site visit.

However it also allows a direct route into system programming and

administration that could be abused. You must take measures to guard

this route.

You must:

– Keep the direct telephone number of the IND-RAM4 links secure.

This also applies to the INDeX system passwords.

– Keep the INDeX system passwords secure.

User's Guide Page 5

38DHB0002UKDS – Issue 2 (09/01/2002) Remote Access Module 4

Installation

1. Location Requirements

The Remote Access Module (IND-RAM4) is designed for wall mounting

near the INDeX cabinet containing the CPU Cassette. It requires the

following:

1. A switched and fused mains power socket.

2. A standard direct exchange line master socket

(this allows the IND-RAM4 to operate independent of the INDeX

system's state).

3. A position which leaves the LED indicator lights on the module's

front panel clearly visible.

Rack Systems

Some INDeX systems are installed in a rack.

In this case, the IND-RAM4 can be placed in the base of the rack

(directly below the Control Cabinet).

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Remote Access Module 4 38DHB0002UKDS – Issue 2 (09/01/2002)

2. Equipment Supplied & Required

Before installing, check that you have all the parts and tools required.

Remote Access Module 4 Kit

– The Remote Access Module (IND-RAM4).

– Internal/External Fax Modem Installation CD.

– Wall brackets (two) plus screws (four).

– Plug top 9v DC power supply

– Telephone line lead (2.5m).

– Serial Lead (0.5m) (for PC connection only – see pages 9 and 11).

– This Remote Access Module 4 User's Guide.

– Other items may be included at Avayas' discretion.

Tools & part Required

– Two No. 6 Pan or Round head screws plus suitable wall plug fixings.

– Drill, drill bits and screw drivers for the fitting of the above items.

– Narrow cross-head screwdriver.

– For on-site programming, a PC with comms/terminal package and 9-

pin serial port.

– Serial Lead (CAB-RAM) supplied with the INDeX CU (for INDeX

system programming).

– KSM Cable supplied with the INDeX IVM Server Cassette (SVRC).

Optional :

– The Remote Access Module provides a socket for a standard

telephone. This can then use the direct exchange line when the

modem is not active.

User's Guide Page 7

38DHB0002UKDS – Issue 2 (09/01/2002) Remote Access Module 4

3. Attaching the Mounting Brackets

1. Looking at the base of the IND-RAM4 unit, there are four fixing

screws (beneath the four stick-on pads).

Note: Do not remove all of these screws at the same time.

2. Remove two of the pads on one side only, undo and remove the

fixing screws. Use two of the longer supplied screws to attach one of

the mounting brackets (such that the slotted central wall fixing holes

are seen from outside the unit); see the illustration on page 5.

3. Repeat step 2 for the other side of the unit for the remaining

mounting bracket.

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Remote Access Module 4 38DHB0002UKDS – Issue 2 (09/01/2002)

4. Mounting the Remote Access Module 4

1. Hold the IND-RAM4 unit against the wall in its intended position.

Using the mounting brackets as a template, mark the position of the

fixing hole on each side. These are approximately 145mm apart

horizontally.

2. Drill and insert two wall plugs and then mount the IND-RAM4 unit on

the wall.

3. Connect the serial cable (CAB-RAM) from the units SERIAL

INTERFACE (DTE) socket (25-pin D-type) to one of the

INDeX cabinet's serial ports (9-pin D-types).

– To use the modem link for remote database up and downloads,

you must connect the serial cable to the first INDeX serial port.

4. Connect the line lead from the unit's LINE socket to the direct

exchange line master socket.

– A dedicated direct exchange line must be used to allow the unit

to operate independent of the INDeX system.

5. Plug the output lead of the Plug Top 9V Power Supply into the

female socket and then connect the plug top into a suitable mains

power outlet. When power is applied, press the Power Switch on the

front of the unit and the MR light on the unit will illuminate.

User's Guide Page 9

38DHB0002UKDS – Issue 2 (09/01/2002) Remote Access Module 4

5. Installing for Use With INDeX IVM/CCM

The following paragraphs provide the details for instruction details for

installation of IND-RAM4 for use with INDeX IVM/CCM. (For details of

Network Support Manager and/or KSM Cable, etc. refer to the IVM/CCM

Installation Manuals).

IVM Server Cassette Installation

To install the IND-RAM4 on the IVM Server Cassette (SVRC) perform

the following.

1. Insert the CD labeled Internal / External Fax Modem Installation in

the CD drive of the Client PC.

2. Using either the NSM (Net Support Manager) or the KSM Cable

connection, connect to the IVM Server Cassette (SVRC) via the

LAN or cable.

3. From the IVM Server Cassette (SVRC), right click on Network

Neighborhood and select Map Network Drive.

4. Browse to network and double click on the ‘ X:\ ‘ drive (where X is

the drive letter of the CD drive of the Client PC) to map the drive.

5. Go to Control Panel and double click on Modems.

6. At the Install New Modem window, tick the box Do not detect my

modem and then click on Next.

7. At the Install New Modem window click on Have Disk.

8. At the Install From Disk window, in the Copy from manufacturers

files from box, type in the route of the mapped CD drive selected at

step 4. E.g. X:\. Click on OK.

9. At the Install New Modem window, from the Manufacturers list

select ACTIONTEC and from Models list select Actiontech 56K Ext

Call Waiting Modem. Click on Next.

10. Select the available COM port (e.g. COM1) from the Install New

Modem window and click Next.

11. When the message You will need to restart your machine …. is

displayed, click on OK then Finish.

12. Close the Modem Properties window. At the message Dial-up

Networking need to be configured …. select NO.

13. Restart the PC and shut down the SVRC manually (by pressing the

red button on the front of the cassette). Restart the SVRC cassette.

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Remote Access Module 4 38DHB0002UKDS – Issue 2 (09/01/2002)

IVM/CCM Client Installation

To install the IND-RAM4 on the IVM and INDeX CCM Client perform the

following.

1. Insert the CD labeled Internal / External Fax Modem Installation in

the CD drive of the Client PC.

2. Go to Control Panel and double click on Modems.

3. At the Install New Modem window, tick the box Do not detect my

modem and then click on Next.

4. At the Install New Modem window click on Have Disk.

5. At the Install From Disk window, in the Copy from manufacturers

files from box, type in the route of the mapped CD drive selected at

step 4. E.g. X:\. Click on OK.

6. At the Install New Modem window, from the Manufacturers list

select ACTIONTEC and from Models list select Actiontech 56K Ext

Call Waiting Modem. Click on Next.

7. Select the available COM port (e.g. COM1) from the Install New

Modem window and click Next.

8. When the message You will need to restart your machine …. is

displayed, click on OK then Finish.

9. Close the Modem Properties window. At the message Dial-up

Networking need to be configured …. select NO.

10. Restart the PC.

Using IND-RAM4 with IVM and CCM

To use the IND-RAM4 with the IVM Server Cassette (SVRC) and INDeX

CCM Client remotely from the Client PC perform the following.

1. Using the serial cable (0.5m) supplied with the IND-RAM4 kit,

connect the IND-RAM4 to your PC.

2. Ensure that your PC's terminal package is set to 9600bps, 8 bits, no

parity and 1 stop bit.

3. Enter the AT string AT&F and press Enter.

4. Wait for the OK prompt and then enter the AT string AT&W and

press Enter. Wait for the OK prompt.

This restores the default setting for the module.

5. Disconnect the serial cable from the PC and IND-RAM4.

For connection to CCM, use the serial cable (0.5m) supplied with

the kit. For connection to the Server Cassette, use the cable

supplied with the Server cassette.

User's Guide Page 11

38DHB0002UKDS – Issue 2 (09/01/2002) Remote Access Module 4

6. Restoring INDeX Remote Access Module Defaults

The Remote Access Module is supplied pre-set for operation with an

INDeX system at 9600bps.

To locally restore the Remote Access Module settings :

1. Using the serial cable (0.5m) supplied with the kit, connect the

Remote Access Module to your PC.

2. Ensure that your PC's terminal package is set to 9600bps, 8 bits, no

parity and 1 stop bit.

3. Enter the AT string:

AT&F&D0&K0Q1E0TS0=1 (where 0 = zero).

This sets and stores the preferred settings for INDeX operation as

module Profile 0.

The string can be broken down as follows:

&F Restore factory defaults.

&D0 Ignore DTR.

&K0 Disable DTE flow control.

Q1 Disables results code.

E0 Echo disabled.

T Tone dialling.

S0=1 Answer after first ring.

4. When finished with the local PC connection, enter the AT command

ATE0Q1 to switch of command echo and modem responses.

5. Disconnect the serial cable from the PC and Remote Access

Module. Reconnect the serial cable (CAB-RAM) from the INDeX

cabinet to the Remote Access Module .

Page 12 User's Guide

Remote Access Module 4 38DHB0002UKDS – Issue 2 (09/01/2002)

Performance figures and data quoted in this document are

typical, and must be specifically confirmed in writing by

Avaya before they become applicable to any particular

order or contract. The company reserves the right to make

alterations or amendments to the detailed specifications at

its discretion. The publication of information in this

document does not imply freedom from patent or other

protective rights of Avaya, or others.

Intellectual property related to this product (including

trademarks) and registered to Lucent Technologies has

been transferred or licensed to Avaya.

This document contains propriety information of Avaya and

is not to be disclosed or used except in accordance with

applicable agreements.

Any comments or suggestions regarding this document

should be sent to "[email protected]".

Avaya Global SME Solutions

Sterling Court

15 - 21 Mundells

Welwyn Garden City

Hertfordshire

AL7 1LZ

England

Tel: +44 (0) 1707 392200

Fax: +44 (0) 1707 376933

Email: [email protected]

Web: http://www.avaya.com.

Avaya Remote Access Module 4 User manual

Brand: Avaya

Model: Remote Access Module 4

Category: Networking

Type: User manual

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Avaya Remote Access Module 4 User manual

Avaya Remote Access Module 4 User manual

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