Christie FHD492-XV Technical Reference

Brand: Christie

Model: FHD492-XV

Type: Technical Reference

This manual is also suitable for

FHD552-XV

Technical Reference

020-102396-02

FHD492-XV and FHD552-XV

Serial Commands

NOTICES

Cop

yright

All brand names and product names are trademarks, registered trademarks or trade names of their respective holders.

GENERAL

Every effort has been made to ensure accuracy, however in some cases changes in the products or availability could occur which may not be reflected in this

document. Christie reserves the right to make changes to specifications at any time without notice. Performance specifications are typical, but may vary

depending on conditions beyond Christie's control such as maintenance of the product in proper working conditions. Performance specifications are based on

information available at the time of printing. Christie makes no warranty of any kind with regard to this material, including, but not limited to, implied

warranties of fitness for a particular purpose. Christie will not be liable for errors contained herein or for incidental or consequential damages in connection

with the performance or use of this material. Canadian manufacturing facility is ISO 9001 and 14001 certified.

WARRANTY

Products are warranted under Christie’s standard limited warranty, the complete details of which are available by contacting your Christie dealer or Christie. In

addition to the other limitations that may be specified in Christie’s standard limited warranty and, to the extent relevant or applicable to your product, the

warranty does not cover:

Problems or damage occurring during shipment, in either direction.

Problems or damage caused by combination of a product with non-Christie equipment, such as distribution systems, cameras, DVD players, etc., or use

of a product with any non-Christie interface device.

Problems or damage caused by misuse, improper power source, accident, fire, flood, lightning, earthquake, or other natural disaster.

Problems or damage caused by improper installation/alignment, or by equipment modification, if by other than Christie service personnel or a Christie

authorized repair service provider.

Problems or damage caused by use of a product on a motion platform or other movable device where such product has not been designed, modified or

approved by Christie for such use.

Except where the product is designed for outdoor use, problems or damage caused by use of the product outdoors unless such product is protected from

precipitation or other adverse weather or environmental conditions and the ambient temperature is within the recommended ambient temperature set

forth in the specifications for such product.

Image retention on LCD flat panels.

Defects caused by normal wear and tear or otherwise due to normal aging of a product.

The warranty does not apply to any product where the serial number has been removed or obliterated. The warranty also does not apply to any product sold

by a reseller to an end user outside of the country where the reseller is located unless (i) Christie has an office in the country where the end user is located or

(ii) the required international warranty fee has been paid.

The warranty does not obligate Christie to provide any on site warranty service at the product site location.

PREVENTATIVE MAINTENANCE

Preventative maintenance is an important part of the continued and proper operation of your product. Please see the Maintenance section for specific

maintenance items as they relate to your product. Failure to perform maintenance as required, and in accordance with the maintenance schedule specified by

Christie, will void the warranty.

REGULATORY

The product has been tested and found to comply with the limits for a Class A digital device, pursuant to Part 15 of the FCC Rules. These limits are designed

to provide reasonable protection against harmful interference when the product is operated in a commercial environment. The product generates, uses, and

can radiate radio frequency energy and, if not installed and used in accordance with the instruction manual, may cause harmful interference to radio

communications. Operation of the product in a residential area is likely to cause harmful interference in which case the user will be required to correct the

interference at the user’s own expense.

CAN ICES-3 (A) / NMB-3 (A)

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ENVIRONMENTAL

The product is designed and manufactured with high-quality materials and components that can be recycled and reused. This symbol

means that electrical

and electronic equipment, at their end-of

-life, should be disposed of separately from regular waste. Please dispose of the product appropriately and according

to local regulations. In the European Union, there are separate collection systems for used electrical and electronic products. Please help us to conserve the

environment we live in!

Content

Communicating with the FHD492-XV or the FHD552-XV.....................5

Defining common terminology........................................... 5

Connection and use..................................................5

Sending commands using a LAN connection.................................6

Understanding the command format....................................... 6

Command code summary..............................................9

Constructing the command message..................................12

ower state: Get command............................................ 12

Power state: Report command.......................................... 12

Power state: Set command............................................ 13

Sending general messages..........................................14

Sending platform and version label commands................................14

Sending user input control commands......................................14

Sending cold start power state commands...................................15

Sending input source messages......................................16

Sending input source commands.........................................16

Sending Auto Signal Detecting status commands...............................18

Sending video messages........................................... 20

Sending video parameter commands...................................... 20

Sending picture format commands........................................21

Sending color temperature commands..................................... 21

Sending color temperature parameters commands..............................22

Sending audio messages...........................................23

Sending volume commands............................................23

Sending volume limit setting commands....................................23

Sending audio parameters commands......................................24

Sending other messages........................................... 25

Sending operating hours commands.......................................25

Sending auto adjust setting commands.....................................26

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Sending serial code commands..........................................26

Sending temper

ature sensor commands.................................... 26

Sending tiling commands..............................................27

Sending blacklight level commands....................................... 28

Sending a factory reset command........................................29

Sending an IR remote command.........................................29

Troubleshooting..................................................31

I cannot connect to the panel using a LAN connection............................31

Commands are not functioning as expected..................................31

Content

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Communicating with the

FHD492-XV or the

FHD552-XV

Understand the procedures for communication with a displa

y panel using an RS232 or a LAN

connection.

To communicate with a display panel over an RS232 or LAN connection, you must have the Hercules

SETUP utility version 3.2.8 or higher installed on your control computer. For more information, visit

http://www.hw-group.com/index_en.html and search for Hercules SETUP utility.

Defining common terminology

Understand the terms used to describe actions that are documented in this guide.

• Get—A request for information that is sent from a control computer to a display panel

• Report—A reply from a display panel to the control computer in response to a Get request

• Set—A request to that is sent from a control computer to change or update a setting on a

display panel

• PBS—Professional Business Solutions

• RC—Remote Control

• ACK—Acknowledge

• NACK—Not Acknowledge

• NAV—Not Available

• ID—Identification

• 0xXX—Hexadecimal Notation

Connection and use

Once you connect your computer to the RS232C IN port on a display panel, you can send control

commands to it.

When you launch the Hercules SETUP utility, ensure that you enable HEX, select Hexadecimal as a

special character, and select HEX as a send format. For more information, see the Hercules SETUP

utility help on the HW-Group website.

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Before you enter a new command, wait until your previous command is acknowledged. When a

command is acknowledged, y

ou receive a message that says ACK. If a response is not received within

500 milliseconds of a command, you might need to retry the command. If you enter an unsupported

command, you receive a message that says NAV. If an error occurs during transmission of a

command, you receive a message that says NACK.

When you enter a Get command, the display responds with the requested information. When you

enter a Set command, the display performs the requested operation.

Sending commands using a LAN connection

Before you begin, verify that the network switch between the computer and display panel is active.

1. To obtain the IP address of the display panel, on the remote control, press Home then select

Network Settings > View Network Settings.

2. Connect to the TCP client using the Hercules SETUP utility (on page 5).

When you launch the Hercules SETUP utility, ensure that you enable HEX, select

Hexadecimal as a special character, and select HEX as a send format. For more information,

see the Hercules SETUP utility help on the HW-Group website.

3. Enter the IP address, and select port 5000 in the TCP client.

The display panel is now connected.

4. Enter a command.

Understanding the command format

Learn the format of the commands that are sent in the RS232 packet.

Physical specifications

1. Baud rate: 9600

2. Data bits: 8

3. Parity: None

4. Stop bit: 1

5. Flow control: None

Pin assignments

The following image represents the order of the pin assignments for the DB9 female connector.

Pin number Signal Comments

1, 4, 6, 7, 8, 9 NC

2 RXD Input to the LCD display panel

3 TXD Output from the LCD display panel

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Pin number Signal Comments

5, Frame GND

Packet format for Get or Set commands

Header

2. Monitor ID

3. Category

4. Code0

5. Code1

6. Length

7. Data Control

8. DATA[0]

9. DATA[…]

10. DATA[N]

11. Checksum

Details

Field name Description

Header Header = 0xA6 (this is a fixed value for commands sent from the computer to

the displa

y panel)

Monitor ID This is the unique identifier of a display panel in an array. This value must

correspond to the Monitor ID value found in the General Settings menu on the

display panel.

• Monitor ID Range = 1~255

• Value of 0 = broadcast setting

Category Category = 0x00 (this is a fixed value)

Code0 (Page) Code0 = 0x00 (this is a fixed value)

Code1 (Function) Code1 = 0x00 (this is a fixed value)

Length This is the length of the message plus the checksum code.

Calculate the length from the Data Control byte to the Checksum byte. The

length of the message can change depending on the amount of Data bytes that

are included.

Data Control Data Control = 0x01 (this is a fixed value)

DATA[0] This is the command code. In this field, enter the unique code that

corresponds to the command you want to execute. For a complete list of

command codes and their descriptions, see the Command code summary (on

page 9).

DATA[1]~DATA[N] These are data fields.

Depending on the command, data fields may be left empty.

Checksum

• Checksum range: 0 to 255 (0xFF)

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Field name Description

• Checksum algorithm:

The EXCLUSIVE-OR (XOR) of all bytes in the

message from the Header byte to the last Data byte. The Checksum itself

is not included in this calculation. Christie recommends using a checksum

calculator to perform this calculation.

• Example: [Header] XOR [Monitor ID] XOR … DATA[0] … XOR DATA[N] =

Checksum

Packet format for Report commands received from the display panel

Header

2. Monitor ID

3. Category

4. Page

5. Length

6. Data Control

7. DATA[0]

8. DATA[…]

9. DATA[N]

10. Checksum

Field name Description

Header Header = 0x21 (this is a fixed value for information sent from the display panel

to the computer)

Monitor ID Monitor ID Range = 1 ~ 255

Category Category = 0x00 (this is a fixed value)

Page Page = 0x00 (this is a fixed value)

Length This is the length of the message plus the Checksum code.

Calculate the length from the Data Control b

yte to the Checksum byte. The

length of the message can change depending on the amount of Data bytes that

are included.

Data Control Data Control = 0x01 (this is a fixed value)

DATA[0] This is a copy of the received command code.

DATA[1]~DATA[N] This is returned data that is associated with the command code.

Checksum The XOR of all bytes from the Header to the last Data byte in the reply/report

packet. The Checksum itself is not included in this calculation.

Examples

ACK reply (Monitor ID 01). This is the result if the command ex

ecution is successful. Over a LAN

connection, the hexadecimal value is received.

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Header Monitor

Category Page Length Data

Control

DATA[0] DATA[1] Checksum

0x21 0x01 0x00 0x00 0x04 0x01 0x00 0x00 0x25

NACK reply (Monitor ID 01). This is the result if the command code (Data[0]) is incorrect. Over a LAN

connection, the hexadecimal v

alue is received.

Header Monitor

Category Page Length Data

Control

DATA[0] DATA[1] Checksum

0x21 0x01 0x00 0x00 0x04 0x01 0x00 0x03 0x26

NAV reply (Monitor ID 01). This is the result if there is a checksum error or an improper variable is

used in the command. Ov

er a LAN connection, the hexadecimal value is received.

Header Monitor

Category Page Length Data

Control

DATA[0] DATA[1] Checksum

0x21 0x01 0x00 0x00 0x04 0x01 0x00 0x04 0x21

Command code summary

The tables below summariz

e the Get and Set command codes for the DATA[0] byte.

Get commands

Command name Command code (DATA[0]) Command description

Communication control 0x00

Platform and version labels 0xA2 This command requests the label

ersion

Power state 0x19 This command requests the current

power state of a display panel

User input control 0x1D This command obtains the lock/

unlock state of a display panel

Power at cold start 0xA4 This command requests the current

cold start power state

Current source 0xAD This command sends a request to a

display panel to report the current

input source that is in use

Auto signal detecting 0xAF This command requests that a

display panel report its Auto Signal

Detecting status

Video parameters 0x33 This command requests that a

display panel report its current video

parameters

Color temperature 0x35 This command requests that a

display panel report its current color

temperature

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Command name Command code (DATA[0]) Command description

Color temperature parameters 0x37 This command requests that a

displa

y panel report its current color

temperature parameters

Picture format 0x3B This command requests that a

display panel report its current

picture format

Volume 0x45 This command requests that a

display panel report its current

volume level

Audio parameters 0x43 This command requests that a

display panel report its current audio

parameters

Miscellaneous 0x0F This command requests that a

display panel report miscellaneous

parameters such as signal status

and operating hours

Serial code 0x15 This command requests that a

dispay panel report its serial code

number (a 14-digit production code)

Temperature 0x2F This command requests that a

display panel report the value of its

temperature sensors within a range

of 3°C

Tiling 0x23 This command requests that a

display panel report its tiling status

Backlight level 0x31 This command requests that a

display panel report its current

backlight level

Set commands

Command name Command code (DATA[0]) Command description

Communication control 0x00

Power state 0x18 Sends a command to change the

power state of a displa

y panel

User input control 0x1C This command sets the lock/unlock

state of a display panel

Power at cold start 0xA3 This command sets the cold start

power state of a display panel

Input source 0xAC This command sends a request to a

display panel to set the current input

source

Auto signal detecting 0xAE This command sends a request to

change the Auto Signal Detecting

setting on a display panel

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Command name Command code (DATA[0]) Command description

Video parameters 0x32 This command sends a request to

change the current video

par

ameters on a display panel

Color temperature 0x34 This command sends a request to

change the current color

temperature on a display panel

Color temperature parameters 0x36 This command sends a request to

change the current color parameters

on a display panel

Picture format 0x3A This command sends a request to

set a specified picture format on a

display panel

Volume 0x44 This command sends a request to

change the volume setting on a

display panel

Volume limits 0xB8 This command sends a request to

set the volume limit on a display

panel. The Minimum, Switch On, and

Maximum values must conform to

the following rule:

• Min <= Switch On <= Max

Audio parameters 0x42 This command sends a request to

change the audio parameters on a

display panel

Auto adjust 0x70 This command requests that a

display panel make an automatic

adjustment on the VGA input source

Tiling 0x22 This command requests that a

display panel report its tiling setting

Backlight level 0x30 This command sends a request to

change the backlight level of a

display panel

Factory reset 0xFE This command requests that a

display panel perform a factory reset

IR remote control 0xFD This command requests that the IR

remote control send the IR key to a

display panel

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Constructing the

command message

The following is an example of the Get, R

eport, and Set commands as they relate to the power state

of a display panel.

Power state: Get command

The command sends a request to a display panel to report its current power state.

Command

Type Byte Value

GET DATA[0] 0x19

Example

Header Monitor

Category Code0 Code1 Length Data

Control

DATA[0] Checksum

0xA6 0x01 0x00 0x00 0x00 0x03 0x01 0x19 0xBC

Power state: Report command

The command reports the power state of a displa

y panel. A Report command is a response from the

display panel after a Get command is sent.

Commands

Type Bytes Values

REPORT DATA[0] 0x19

DATA[1] 0x01 = Power Off

0x02 = Power On

Examples

eport the power state (power is off):

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Header Monitor

Category Page Length Control DATA[0] DATA[1] Checksum

0x21 0x01 0x00 0x00 0x04 0x01 0x19 0x01 0x

Report the power state (power is on):

Header Monitor

Category Page Length Control DATA[0] DATA[1] Checksum

0x21 0x01 0x00 0x00 0x04 0x01 0x19 0x02 0x3E

Power state: Set command

The command changes the power state of a displa

y panel.

Commands

Type Bytes Values

SET DATA[0] 0x18

DATA[1] 0x01 = Power Off

0x02 = On

Examples

urn off a display panel:

Header Monitor

Category Code

Code

Length Data

Control

Data[0] Data[1] Checksum

0xA6 0x01 0x00 0x00 0x00 0x04 0x01 0x18 0x01 0xBB

Turn on a display panel:

Header Monitor

Category Code

Code

Length Data

Control

Data[0] Data[1] Checksum

0xA6 0x01 0x00 0x00 0x00 0x04 0x01 0x18 0x02 0xB8

Constructing the command message

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Sending general

messages

Learn the commands for sending a gener

al message.

Sending platform and version label commands

Platform and version label commands send the model name of the platform and display software

version information to the host controller.

Commands

Type Bytes Values

GET DATA[0] 0xA2

DATA[1] 0x00 = Get the firmware version

0x01 = Get the model name of the

platform

REPORT DATA[0] 0xA2

DATA[1] to DATA[N] Returns a maximum of 36 (0x24)

char

acters. The actual size

determines the value of the

message size byte.

Sending user input control commands

Learn the commands that are used to lock or unlock the remote control and the corresponding local

eyboard functionality.

Commands

Type Bytes Values

GET DATA[0] 0x1D

REPORT DATA[0] 0x1D

DATA[1] 0x00 = lock the remote control and

local k

eyboard function

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Type Bytes Values

0x01 = unlock the remote control

and local k

eyboard function

SET DATA[0] 0x1C

DATA[1] 0x00 = lock the remote control and

local keyboard function

0x01 = unlock the remote control

and local keyboard function

Sending cold start power state commands

Understand the commands used to set and update the cold start power state.

The v

alue is stored and applied the next time a display panel is started from a cold power state.

• Power Off—The display panel is automatically switched to Power Off mode when the main

power is turned on or resumed after a power interruption.

• Forced On—The display panel is automatically switched to On mode when the main power is

turned on or resumed after a power interruption.

• Last Status—The display panel is automatically switched to its most recent state when the

main power is turned on or resumed after a power interruption.

Commands

Type Bytes Values

GET DATA[0] 0xA4

REPORT DATA[0] 0xA4

DATA[1] 0x00 = Power Off

0x01 = Forced On

0x02 = Last Status

SET DATA[0] 0xA3

DATA[1] 0x00 = Power Off

0x01 = Forced On

0x02 = Last Status

Sending general messages

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Sending input source

messages

Learn the commands for sending an input source message.

Sending input source commands

Learn the commands that are used to change the input source.

Commands

Type Bytes Values

GET DATA[0] 0xAD

REPORT DATA[0] 0xAD

DATA[1] 0x00 = Reserved for smartcard

0x01 = Reserved for smartcard

0x02 = Reserved for smartcard

0x03 = Reserved for smartcard

0xFD = Input source (normal state)

0xFE = Reserved for smartcard

DATA[2] For input source types 0x00, 0x01,

0x02, 0x03:

•

0x01 to 0x63 = channel number

(for smartcard only)

For input source type 0xFD:

• 0x01 = VIDEO

• 0x02 = S-VIDEO

• 0x06 = COMPONENT

• 0x08 = VGA

• 0x09 = HDMI2

• 0x0A = HDMI

• 0x0B = DVI-D

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Type Bytes Values

• 0x0D = Display Port

•

0x0E = Card OPS

• 0x0F = USB

• 0x0FF = Unknown

SET DATA[0] 0xAC

DATA[1] 0x00 = VIDEO

0x01 = S-VIDEO

0x03 = COMPONENT

0x05 = VGA

0x05 = HDMI2

0x07 = Card DVI-D

0x07 = Display Port

0x08 = Card OPS

0x08 = USB

0x09 = HDMI

0x09 = DVI-D

DATA[2] 0x00 = VIDEO

0x01 = S-VIDEO

0x00 = COMPONENT

0x00 = VGA

0x01 = HDMI2

0x00 = Card DVI-D

0x01 = Display Port

0x00 = Card OPS

0x01 = USB

0x00 = HDMI

0x00 = DVI-D

DATA[4] Unit: 100ms

Example: Switch to DVI-D with no delay

Field Value

Header 0xA6

Monitor ID 0x01

Category 0x00

Sending input source messages

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Field Value

Code 0 0x00

Code 1 0x00

Length 0x05

Data Control 0x01

Data[0] 0xAC

Data[1] 0x09

Data[2] 0x01

Checksum 0x07

Example: Swith to DVI-D with a 100ms delay

Field Value

Header 0xA6

Monitor ID 0x01

Category 0x00

Code 0 0x00

Code 1 0x00

Length 0x07

Data Control 0x01

Data[0] 0xAC

Data[1] 0x09

Data[2] 0x01

Data[3] 0x00

Data[4] 0x0A

Checksum 0x0F

Sending Auto Signal Detecting status commands

Learn how to obtain and change the A

uto Signal Detecting status.

Commands

Type Bytes Values

GET DATA[0] 0xAF

REPORT DATA[0] 0xAF

DATA[1] 0x00 = Off

0x01 = On

Sending input source messages

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Type Bytes Values

SET DATA[0] 0xAE

DATA[1] 0x00 = Off

0x01 = On

Sending input source messages

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Sending video

messages

Understand the commands for obtaining and setting video par

ameters and for controlling the picture

format.

Sending video parameter commands

Learn the commands to obtain or set video parameters.

Commands

Type Bytes Values

GET DATA[0] 0x33

REPORT DATA[0] 0x33

DATA[1] Brightness = 0 to 100 of the user-

selectable r

ange

DATA[2] Color = 0 to 100 of the user-

selectable range

DATA[3] Contrast = 0 to 100 of the user-

selectable range

DATA[4] Sharpness = 0 to 20 (0x0 ~ 0x14)

of the user-selectable range

DATA[5] Tint (hue) = -50 to 50 (0x0 ~ 0x64)

of the user-selectable range

SET DATA[0] 0x32

DATA[1] Brightness = 0 to 100 of the user-

selectable range

DATA[2] Color = 0 to 100 of the user-

selectable range

DATA[3] Contrast = 0 to 100 of the user-

selectable range

DATA[4] Sharpness = 0 to 20 (0x0 ~ 0x14)

of the user-selectable range

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