HP Brand License USB Flash Memory series Important information

Brand: HP

Model: Brand License USB Flash Memory series

Type: Important information

x755w 128 GB Flash Drive Firmware Issue

HP is seeing cases where customers aren’t getting the experience expected from the HP

x755w 128GB Flash Drive as a result of a firmware issue. If the drive matches one of the

identification numbers listed below, customers may use one of the options below:

 Use a firmware upgrade tool to restore the device (instructions below).

 Contact [email protected] for a new HP x755w 128GB flash drive. The replacement

will be shipped immediately, if requested before 4 p.m. ET during Monday-Friday.

To verify if your device is available for a firmware upgrade or replacement unit(s):

1. Remove cap from x755w 128 GB Flash Drive

2. Place drive with HP logo face up under good lighting

3. Verify if your device(s) correspond with one of the numbers listed in the affected Lot#’s

chart below

Affected Lot#'s

 NJ081393

 NJ083633

 NJ084064

Firmware Upgrade Tool Instructions

1. Backup all data from the USB flash drive to a new

location. All data will be deleted once the application

is run.

2. Once data is backed up, download the recovery tool

(select ‘Warranty and Support’ and download the

Firmware Upgrade Tool)

3. Execute the application

4. Select the drive associated with the

x755w Flash Drive

5. Click “Start”

6. Once complete, the data can be copied back to your

HP Flash Drive

If the device is not recognized or the message below is displayed, the device is not eligible for a

firmware upgrade.

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HP Brand License USB Flash Memory series Important information

Brand: HP

Model: Brand License USB Flash Memory series

Type: Important information

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