Roche cobas mobile solution is a mobile tablet designed for use with Roche Diagnostics digital offerings. It provides secure access to lab information, allowing healthcare professionals to view patient results, manage orders, and communicate with colleagues. With its intuitive interface and wireless connectivity, the cobas mobile solution streamlines workflows and improves collaboration within the lab.
Roche cobas mobile solution is a mobile tablet designed for use with Roche Diagnostics digital offerings. It provides secure access to lab information, allowing healthcare professionals to view patient results, manage orders, and communicate with colleagues. With its intuitive interface and wireless connectivity, the cobas mobile solution streamlines workflows and improves collaboration within the lab.
cobas® mobile solution
User Guide
Version 1.2
Roche Diagnostics
cobas mobile solution · Version 1.1 · User Guide · Version 1.2
2
Publication information
Edition notice This publication is intended for users of the
cobas® mobile solution.
Every effort has been made to ensure that all the
information contained in this publication is correct at the
time of publishing. However, the manufacturer of this
product may need to update the publication information
as output of product surveillance activities, leading to a
new version of this publication.
Where to find information The User Guide and User Assistance contain all
information about the product, including the following:
• Routine operation
• Safety
• Troubleshooting information
Privacy notice
When you use User Assistance online, viewing events
(topics viewed and searches performed) and IP addresses
are logged.
The data collected is for Roche internal use only and is
never forwarded to third parties. It is anonymized, and
after one year it is automatically deleted.
Viewing events are analyzed to improve User Assistance
content and search functionality. IP addresses are used to
classify regional behavior.
!
General attention
To avoid incorrect results, ensure that you are familiar
with the instructions and safety information.
r Pay particular attention to all safety notices.
r Always follow the instructions in this publication.
r Do not use the cobas® mobile solution in a way that
is not described in this publication.
r Store all publications in a safe and easily retrievable
place.
Publication version Revision date Change description
1.0 October 2019 First version
1.1 November 2019 u What is new in publication version 1.1 (6)
1.2 March 2021 Minor corrections and additions
u What is new in publication version 1.2 (6)
y Revision history
Roche Diagnostics
cobas mobile solution · Version 1.1 · User Guide · Version 1.2
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Images The screenshots and hardware images in this publication
have been added exclusively for illustration purposes.
Configurable and variable data in screenshots, such as
tests, results, or path names visible therein must not be
used for laboratory purposes.
Copyright © 2021, Roche Diagnostics GmbH. All rights reserved.
Trademarks The following trademarks are acknowledged:
cobas is a trademark of Roche.
All other trademarks are the property of their respective
owners.
Feedback Every effort has been made to ensure that this publication
fulfills the intended use. All feedback on any aspect of
this publication is welcome and is considered during
updates. Contact your Roche representative, should you
have any such feedback.
Contact addresses
Roche Diagnostics GmbH
Sandhofer Strasse 116
68305 Mannheim
Germany
Roche Diagnostics
cobas mobile solution · Version 1.1 · User Guide · Version 1.2
4
T
able of contents
Preface . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5
Intended use . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5
Symbols and abbreviations . . . . . . . . . . . . . . . . . . . 5
What is new in publication version 1.1 . . . . . . . . . 6
What is new in publication version 1.2 . . . . . . . . . 6
Safety . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7
Safety precautions . . . . . . . . . . . . . . . . . . . . . . . . . . 7
About the protection of personal data and
software security. . . . . . . . . . . . . . . . . . . . . . . . . . . . 8
Overview of the cobas® mobile solution . . . . . . . . . . 11
Overview of the home screen . . . . . . . . . . . . . . . . . 11
Overview of apps . . . . . . . . . . . . . . . . . . . . . . . . . . . 12
About Roche apps . . . . . . . . . . . . . . . . . . . . . . . 12
About non-Roche apps . . . . . . . . . . . . . . . . . . . 13
Using User Assistance. . . . . . . . . . . . . . . . . . . . . . . . . . 14
Overview of the User Assistance user interface. . 14
Using the User Assistance app. . . . . . . . . . . . . . . . 15
Operation. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16
Opening apps . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16
Closing apps . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17
Using cobas® app zone . . . . . . . . . . . . . . . . . . . . . 17
Installing apps . . . . . . . . . . . . . . . . . . . . . . . . . . . 18
Updating apps. . . . . . . . . . . . . . . . . . . . . . . . . . . 19
Using cobas® screen share . . . . . . . . . . . . . . . . . . 20
Configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22
Changing the language . . . . . . . . . . . . . . . . . . . . . . 22
Changing the date and time . . . . . . . . . . . . . . . . . . 22
Connecting to a Wi-Fi network . . . . . . . . . . . . . . . . 23
Troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24
Tablet gets hot when in use . . . . . . . . . . . . . . . . . . 24
Tablet gets hot when charging . . . . . . . . . . . . . . . . 25
Touch screen responds slowly or incorrectly . . . . 25
Tablet is not responding . . . . . . . . . . . . . . . . . . . . . 26
Tablet is not charging or does not turn on . . . . . . 26
An online app or website does not open or
update . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27
Tablet cannot connect to the Wi-Fi network. . . . . 28
An app shortcut has been accidentally deleted. . 29
Your PIN or password for the tablet has been
lost . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29
Roche Diagnostics
cobas mobile solution · Version 1.1 · User Guide · Version 1.2
5Preface
Preface
Intended use
The cobas® mobile solution is a mobile tablet hardware
delivered with the appropriate operating system (OTSS)
and a number of general use applications (individual
OTSS or part of the operating system OTSS).The
cobas® mobile solution is intended to be used for Roche
Diagnostics digital offerings and will be restricted
(whitelisted) to a limited number of applications and
Internet sites to connect to.
Symbols and abbreviations
Product names Except where the context clearly indicates otherwise, the
following product names and descriptors are used.
Symbols used in the publication
Product name Descriptor
cobas® mobile solution tablet
y Product names
Symbol Explanation
o List item.
u Related topics containing further information.
q
Tip. Extra information on correct use or useful
hints.
r Start of a task.
I Extra information within a task.
f Result of an action within a task.
u Topic. Used in cross-references to topics.
w
Figure. Used in figure titles and cross-
references to figures.
y
Table. Used in table titles and cross-references
to tables.
Context search. Used on the context search
tab.
Search. Used on the search tab.
Table of contents. Used on the table of
contents tab.
Hardware explorer. Used on the hardware
explorer tab.
History. Used on the history tab to show
previously viewed topics.
y Symbols used in the publication
Roche Diagnostics
cobas mobile solution · Version 1.1 · User Guide · Version 1.2
6 Preface
Abbreviations The following abbreviations are used.
What is new in publication version 1.1
Changing screens when using
cobas® screen share
A procedure for changing to the screen of a different
analyzer has been added.
u Using cobas® screen share (20)
What is new in publication version 1.2
New topic in this publication The following topic has been added:
u About the protection of personal data and software
security (8)
Changes in this publication The following sentence has been added:
If you have to enter logon credentials, contact your Roche
Service representative.
u Installing apps (18)
Favorites. Used on the favorites tab and on the
content panel.
Enlarge. Button used on images.
Settings. Button used to open the settings
dialog box.
Contact. Used in the User Assistance.
Functionality currently unavailable.
Tip. Extra information on correct use or useful
hints.
Symbol Explanation
y Symbols used in the publication
Abbreviation Definition
OTSS off-the-shelf software
PDF Portable Document Format
y Abbreviations
Roche Diagnostics
cobas mobile solution · Version 1.1 · User Guide · Version 1.2
7Safety
Safety
In this section
Safety precautions (7)
About the protection of personal data and software
security (8)
Safety precautions
!
To avoid serious or fatal injury, read and
comply with the following safety precautions.
q Ensure that you also read and comply with the safety
information in the user documentation provided by the
manufacturer of the tablet.
Insufficient knowledge and skills As an operator, ensure that you know the relevant safety
precaution guidelines and standards and the information
and procedures contained in these instructions.
r Follow standard laboratory practices, especially when
you work with biohazardous material.
Infectious samples In a laboratory, the surface of the tablet may come into
contact with sample material of human origin. Therefore,
after use in a laboratory, the tablet must be treated as
potentially biohazardous.
r For disinfection procedures, refer to the instructions
for using mobile devices in your laboratory in
combination with the manufacturer’s guidelines.
Electromagnetic interference Mobile devices that emit electromagnetic waves may
cause laboratory equipment to malfunction.
r Refer to the information on electromagnetic
compatibility contained in the user documentation of
the other equipment used in your laboratory before
operating the tablet within close proximity to this
equipment.
Roche Diagnostics
cobas mobile solution · Version 1.1 · User Guide · Version 1.2
8 Safety
Non-approved spare parts or accessories Use of non-approved spare parts or accessories may
result in malfunction of the system and may render the
warranty null and void.
r Use only spare parts and accessories approved by
Roche Diagnostics.
Disposal A biohazardous mobile device may lead to infection.
r Treat the tablet as biohazardous waste.
Decontamination, that is the combination of processes
including cleaning, disinfection, and/or sterilization, is
required before reuse, recycling, or disposal of the
system.
r Dispose of the tablet according to the local
regulations. For more information, contact your Roche
Service representative.
About the protection of personal data and software
security
The General Data Protection Regulation (GDPR) is a
regulation in EU law on data protection and privacy for all
citizens of the European Union (EU) and the European
Economic Area (EEA). The regulation also covers the
processing of personal data outside the EU and EEA
areas.
If this regulation or any other privacy protection
regulation is applicable for your country, observe the
following safety messages to prevent data breaches and
to meet the GDPR:
Access control Unauthorized access may lead to data breaches.
r Implement physical access controls to ensure that
only authorized laboratory staff operate the system at
all times.
Roche Diagnostics
cobas mobile solution · Version 1.1 · User Guide · Version 1.2
9Safety
Corrupt data due to a disclosed password The security of the system and its data depends on the
password-protected access. If an unauthorized person
discovers your user ID and password, they could
compromise this security.
r Always enter your password unobserved.
r Do not write down your password anywhere, including
in a contact form, in the address book, or in a file on
the computer.
r Do not disclose your password to anyone. Roche will
never ask you for your password.
r If you ever disclose your password to anyone, change
it immediately afterwards.
r Contact your local Roche affiliate if you think your
account has been compromised.
Network security Malicious software and hacker attacks may impair IT
security. The laboratory is responsible for the IT security
of their IT infrastructure.
r To protect and separate Roche systems from other
laboratory infrastructure, the Roche-provided firewall
must be used.
r Secure all devices and services used in the laboratory
infrastructure against malicious software and
unauthorized access.
r Secure the network environment to be resilient
against traffic redirection and eavesdropping.
Cybersecurity and privacy awareness Insufficiently informed employees can endanger security.
r Perform regular cybersecurity and privacy awareness
trainings for laboratory staff handling personal data.
Instruct laboratory staff how to handle data in a
compliant way and according to the privacy principles
as mandated by customer regulations.
r Check your instrument for suspicious activity and
report any suspected compromise to your local Roche
representative immediately.
r Update to the latest software versions provided by
Roche as soon as possible.
r Do not use external storage devices or storage media
(e.g., USB flash drives or DVDs) on the system that
have been used on public or private computers.
Failure to do so may result in data loss and render the
instrument unusable.
Roche Diagnostics
cobas mobile solution · Version 1.1 · User Guide · Version 1.2
10 Safety
Computer viruses If you detect an unexpected operation or program/data
damage, the PC may be infected with a computer virus.
r To avoid virus infections, scan removable storage
media by an antivirus software before using them on
the system.
r Never use a program or storage medium that is
suspected of containing a virus.
r If you think your PC is infected with a computer virus,
call your local Roche Service representative. Your
local Roche Service representative will check your
system for proper functionality.
Roche Diagnostics
cobas mobile solution · Version 1.1 · User Guide · Version 1.2
11Overview of the cobas® mobile solution
Overview of the cobas® mobile solution
The cobas® mobile solution is a tablet, which provides
access to digital content from Roche.
q For more information about using the tablet, read
the user documentation provided by the manufacturer of
the tablet.
In this section
Overview of the home screen (11)
Overview of apps (12)
Overview of the home screen
The home screen displays app shortcuts and allows you
to access the app library. The status bar is displayed at
the top of every screen.
u Related topics
• Overview of apps (12)
• Opening apps (16)
A
B
A Status bar B App shortcuts
Roche Diagnostics
cobas mobile solution · Version 1.1 · User Guide · Version 1.2
12 Overview of the cobas® mobile solution
Overview of apps
The tablet is pre-installed with Roche apps and
non-Roche apps.
q Access to some apps and cloud services on the
tablet, for example, Google Play and YouTube, are
blocked.
In this section
About Roche apps (12)
About non-Roche apps (13)
About Roche apps
The tablet is pre-installed with the following Roche apps.
u Related topics
• About non-Roche apps (13)
• Opening apps (16)
App icon App name App description
cobas® mobicheck Enables monitoring of alarms, reagent usage, and system status of
connected analyzers.
1
cobas® screen share A software solution for professionals to support managing laboratory
instruments. It is intended to be used to remotely interact with Roche
instruments or third-party instruments via the cobas® mobile solution.
1
User Assistance Provides access to digital user documentation for Roche products,
including interactive multimedia content with step-by-step instructions.
Roche DiaLog Provides access to the latest documents for Roche products in a
personal e-services portal.
cobas® app zone Allows you to browse, install, and update Roche apps on the
cobas® mobile solution.
y Roche apps pre-installed on the tablet
1
Available for cobas® 8000 modular analyzer series and cobas® pro integrated solutions
Roche Diagnostics
cobas mobile solution · Version 1.1 · User Guide · Version 1.2
13Overview of the cobas® mobile solution
About non-Roche apps
The tablet is pre-installed with some apps provided by
Google or the manufacturer of the tablet.
u Related topics
• About Roche apps (12)
• Opening apps (16)
App name App description
Google Chrome Search for information and browse web pages.
Adobe Acrobat Reader View PDF files.
Samsung Notes Create notes by entering text from the keyboard or by handwriting, or drawing on the touch
screen.
Calculator Perform simple or complex calculations.
Clock View the time, set alarms and timers, and view the world clock.
Calendar View a calendar and add events to it.
Camera Take photos and record videos.
Gallery View photos and videos that are stored on the tablet.
y Non-Roche apps pre-installed on the tablet
Roche Diagnostics
cobas mobile solution · Version 1.1 · User Guide · Version 1.2
14 Using User Assistance
Using User Assistance
Overview of the User Assistance user interface
The User Assistance is available in different formats,
depending on your project. The functionalities provided
by the user interface are very similar across all formats.
w Elements of the User Assistance interface
u Related topics
• Using the User Assistance app (15)
A Publications button (List of available online publications) J Global information area
B Home tab K Back button (Move back in browsing history)
C Search tab L Next button (Move to next topic in browsing history)
D Table of contents tab M Log off button
E System explorer tab N Set current topic as favorite
F Interactive help tab O Print button
G Maintenance tab P Detail panel
H Recently viewed tab Q Related topics
I Favorites tab R Main panel
A BDEFG J K NLO
Q
PR
C
H
I
M
Roche Diagnostics
cobas mobile solution · Version 1.1 · User Guide · Version 1.2
15Using User Assistance
Using the User Assistance app
Content The User Assistance includes the same content as the
User Guide.
Updates When online, the User Assistance automatically checks
for updates.
No offline usage in web-based version When accessing the User Assistance app, part of the
content is downloaded to the browser cache. However,
not all content can be made available offline due to
limitations of the cache space.
If you need the User Assistance offline, you must install a
standalone version on a PC. For more information, see the
user documentation for the product.
r To use the User Assistance app
1
Open the User Assistance app.
2
If required, enter the user name and password
provided by your Roche Service representative.
3
To find a publication, use the filter settings.
4
Select the publications you are interested in and, on
the right panel, choose the Add to list button.
I Check that the software version of the publication
is the same as the software version on the
analyzer.
5
To open the User Assistance, choose the publication
you want to view.
6
On the right panel, choose the Show publication
button.
u Related topics
• Overview of the User Assistance user interface (14)
Roche Diagnostics
cobas mobile solution · Version 1.1 · User Guide · Version 1.2
16 Operation
Operation
q For more information about using the tablet, read
the user documentation provided by the manufacturer of
the tablet.
In this section
Opening apps (16)
Closing apps (17)
Using cobas® app zone (17)
Using cobas® screen share (20)
Opening apps
To open an app, you can use the app shortcut on the
home screen or open it from the app library.
r To open an app from the home screen
1
On the home screen, choose the app shortcut.
r To open an app from the app library
1
At the bottom of the home screen, swipe up.
f The app library is displayed.
Roche Diagnostics
cobas mobile solution · Version 1.1 · User Guide · Version 1.2
17Operation
2
From the app library, choose the app icon.
u Related topics
• About Roche apps (12)
• Closing apps (17)
Closing apps
To save battery power, you can close an open app.
q Minimized apps keep running in the background. To
minimize an open app, press the Home button on the
tablet.
r To close an app
1
Press the Recents button on the tablet.
2
In the list of recent apps, find the app you want to
close and swipe it to the side.
u Related topics
• Opening apps (16)
Using cobas® app zone
Use cobas® app zone to browse, install, and update
Roche apps on the cobas® mobile solution.
In this section
Installing apps (18)
Updating apps (19)
Roche Diagnostics
cobas mobile solution · Version 1.1 · User Guide · Version 1.2
18 Operation
Installing apps
You can install new Roche apps that are released, or you
can reinstall a Roche app that was previously on the
tablet.
r To install an app
1
On the home screen, choose the cobas® app zone
app.
2
Choose the icon for the app that you want to install.
3
Read the description and legal notice for the app.
4
Choose the GET button.
I If you have to enter logon credentials, contact your
Roche Service representative.
5
If the Download file again? dialog box is displayed,
choose the Download button.
6
To accept the warning about harmful files, choose the
OK button.
f The install file for the app downloads to the tablet.
7
On the status bar, swipe down to view notifications.
8
Choose the latest notification for the downloaded file.
I The latest notification is at the top of the list.
9
Choose the Install button.
I When the app has finished installing, choose the
Open button to open the app.
f The app is added to the app library.
u Related topics
• Opening apps (16)
• Updating apps (19)
Roche Diagnostics
cobas mobile solution · Version 1.1 · User Guide · Version 1.2
19Operation
Updating apps
If you are notified that there is an update available for a
Roche app, update it in cobas® app zone.
r To update an app
1
On the home screen, choose the cobas® app zone
app.
2
Choose the icon for the app that you want to update.
3
Read the description and legal notice for the app.
4
Choose the GET button.
5
From the Download file again? dialog box, choose
the Download button.
6
To accept the warning about harmful files, choose the
OK button.
f The install file for the app downloads to the tablet.
7
On the status bar, swipe down to view notifications.
8
Choose the latest notification for the downloaded file.
I The latest notification is at the top of the list.
9
Choose the Install button.
I When the app has finished installing, choose the
Open button to open the app.
u Related topics
• Installing apps (18)
Roche Diagnostics
cobas mobile solution · Version 1.1 · User Guide · Version 1.2
20 Operation
Using cobas® screen share
cobas® screen share is a software solution for
professionals to support managing laboratory
instruments. It is intended to be used to remotely interact
with Roche instruments or third-party instruments via the
cobas® mobile solution.
q When mirroring screens, you can change to the
screen of a different analyzer. To change to the screen of
a different analyzer, ensure that you follow the procedure
below.
r To mirror the screen of an analyzer
1
On the home screen, choose the
cobas® screen share app.
2
From the list of analyzers, choose the analyzer that you
want to mirror the screen of.
f cobas® screen share connects to the analyzer
and then mirrors the screen.
r To change to the screen of a different
analyzer
1
Press the Recents button on the tablet.
2
In the list of recent apps, find the screen share app
and swipe it to the side.
3
On the home screen, choose the
cobas® screen share app.
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Roche cobas mobile solution is a mobile tablet designed for use with Roche Diagnostics digital offerings. It provides secure access to lab information, allowing healthcare professionals to view patient results, manage orders, and communicate with colleagues. With its intuitive interface and wireless connectivity, the cobas mobile solution streamlines workflows and improves collaboration within the lab.
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