NCR 5877 Personas User manual

5877 Personas ATM

Operator Manual

NORMAL

COMM

RESET

SUPERVISOR

Publication ID: B006-6210-A000

Date: 0701

Book.bk Page 1 Tuesday, July 24, 2001 9:13 AM

NCR - CONFIDENTIAL AND PROPRIETARY

Use pursuant to Company Instructions

The product described in this book is a licensed product of NCR Corporation.

Trademark Information

It is the policy of NCR Corporation (NCR) to improve products as new technology, components,

software, and firmware become available. NCR, therefore, reserves the right to change specifications

without prior notice.

All features, functions, and operations described herein may not be marketed by NCR in all parts of

the world. In some instances, photographs are of equipment prototypes. Therefore, before using this

document, consult with your NCR representative or NCR office for information that is applicable and

current.

To maintain the quality of our publications, we need your comments on the accuracy, clarity,

organization, and value of this book.

Address correspondence to:

NCR Financial Solutions Division Ltd

Information Solutions

Kingsway West

Dundee, Scotland

DD2 3XX

By NCR Corporation

Dayton, Ohio U.S.A.

Book.bk Page 2 Tuesday, July 24, 2001 9:13 AM

iii

P77 ATM - Operator Manual

Federal Communications

Commission (FCC) Radio Frequency

Interference Statement

Note: This equipment has been tested and found to comply with

the limits for a Class A digital device, pursuant to Part 15 of the

FCC Rules. These limits are designed to provide reasonable

protection against harmful interference when the equipment is

operated in a commercial environment. This equipment

generates, uses, and can radiate radio frequency energy and, if

not installed and used in accordance with the instruction manual,

may cause harmful interference to radio communications.

Operation of this equipment in a residential area is likely to

cause harmful interference in which case the user will be

required to correct the interference at his own expense.

Canadian Class A

Device Declaration

This digital apparatus does not exceed the Class A limits for radio

noise emissions from digital apparatus set out in the Radio

Interference Regulations of the Canadian Department of

Communications.

Le présent appareil numérique n’émet pas de bruits

radioélectriques dépassant les limites applicables aux appareils

numériques de la classe A prescrites dans le Réglement sur le

brouillage radioélectrique édicté par le ministère des

Communications du Canada.

Book.bk Page iii Tuesday, July 24, 2001 9:13 AM

iv P77 ATM - Operator Manual

Information to User

This equipment must be installed and used in strict accordance with

the manufacturer’s instructions. However, there is no guarantee

that interference to radio communications will not occur in a

particular commercial installation. If this equipment does cause

interference, which can be determined by turning the equipment off

and on, the user is encouraged to consult an NCR service

representative immediately.

Caution NCR Corporation is not responsible for any radio or television

interference caused by unauthorised modifications of this

equipment or the substitution or attachment of connecting cables

and equipment other than those specified by NCR. Such

unauthorized modifications, substitutions, or attachments may void

the user’s authority to operate the equipment. The correction of

interference caused by such unauthorized modifications,

substitutions, or attachments will be the responsibility of the user.

Book.bk Page iv Tuesday, July 24, 2001 9:13 AM

v

P77 ATM - Operator Manual

Revision Record

Date Page Description of Change

Jul 01 All New Publication

Book.bk Page v Tuesday, July 24, 2001 9:13 AM

vi P77 ATM - Operator Manual

Book.bk Page vi Tuesday, July 24, 2001 9:13 AM

vii

P77 ATM - Operator Manual

About This Document

Purpose And Audience

This publication is intended for NCR customer personnel who are

responsible for the day-to-day operation and maintenance of an

NCR 5877 Personas ATM (P77).

This manual shows operators how to maintain the P77 in an

operational state by explaining the replenishment procedures.

Book.bk Page vii Tuesday, July 24, 2001 9:13 AM

About This Document

What This Manual Contains

viii P77 ATM - Operator Manual

What This Manual Contains

This manual is divided into seven (7) chapters, as follows:

●

Chapters 1, 2 and 3 introduce the P77 and error reporting.

●

Chapter 1, “An Introduction To The P77” Introduces the

P77 and shows the locations of modules

●

Chapter 2, “Getting Started” Describes the procedures

required to open/close the exterior and start using the P77

●

Chapter 3, “Error Reporting” Describes how to read the

P77’s error reporting systems.

●

Chapters 4, 5 and 6 describe how to carry out the various

replenishment operations required to keep the P77 operational

and how to clear any jams that may occur in the P77. There is

also information on how to remove any media (such as

magnetic cards) which have been captured by the P77.

●

Chapter 4, “Currency Dispenser”

●

Chapter 5, “Receipt Printer”

●

Chapter 6, “Journal Printer”

●

Chapter 7 describes how to maintain your P77.

●

Chapter 7, “Maintenance” Describes the preventive

maintenance procedures for the P77.

Note: This manual has been written for use with ATMs whose

applications have been migrated to ADI-2, that is ATMs which use

State Of Health (SOH) and the supervisor interface programs

described in the Supervisor Manual.

If your application has not been migrated to ADI-2, your ATM's

error reporting and diagnostic system will be similar to previous

generations of NCR ATMs, for example the 5070 or 5085. A list of

the OES codes used in the previous generation of ATMs is included.

If you require further information on error reporting and

diagnostics, refer to the documentation for one of the older ATMs.

Book.bk Page viii Tuesday, July 24, 2001 9:13 AM

About This Document

Guide To Illustrations Used In This Manual

P77 ATM - Operator Manual ix

Guide To Illustrations Used In This

Manual

The illustrations are used as follows:

●

Solid or black outlined objects (highlighted) are the objects on

which an action is to be performed

●

Outlined arrows indicate the direction of movement for the

closest highlighted object. Numbered arrows indicate the

sequence of actions to be taken

●

Inserts/zoom boxes, detail a specific action or area of interest

●

Dotted lines indicate the final position of a highlighted object

after the operator has completed the required action.

The following illustration provides an example of the explanations

given above.

x

Not required

Light

Dark

Incorrect

Correct

Definition

position of outlined object

sequence and direction/motion.

Example

Direction/motion

Symbol

is to be performed.

2

1

Book.bk Page ix Tuesday, July 24, 2001 9:13 AM

About This Document

Guide To Illustrations Used In This Manual

x P77 ATM - Operator Manual

Book.bk Page x Tuesday, July 24, 2001 9:13 AM

Contents

Table of Contents

xi

P77 ATM - Operator Manual

About This Document

Purpose And Audience .........................................................................vii

What This Manual Contains............................................................... viii

Guide To Illustrations Used In This Manual.......................................ix

Chapter 1

An Introduction To The Personas 77

What is the P77 ......................................................................................1-1

Module Location....................................................................................1-3

Chapter 2

Getting Started

Opening/Closing The Exterior Of The P77.......................................2-1

Top Cabinet - Opening ....................................................................2-1

Top Cabinet - Closing ......................................................................2-3

Security Enclosure - Opening.........................................................2-4

Security Enclosure - Closing...........................................................2-5

Switching Power On/Off.....................................................................2-6

Mains Power Switch.........................................................................2-6

Security Enclosure Interlock Switch ..............................................2-7

Entering Supervisor Mode...................................................................2-8

Manually............................................................................................2-8

Auto-Supervisor ...............................................................................2-9

Opening/Closing The Standard Security Enclosure .....................2-10

Lock Types.......................................................................................2-10

Keylocks...........................................................................................2-12

Combination Locks ........................................................................2-12

Book.bk Page xi Tuesday, July 24, 2001 9:13 AM

Table of Contents

xii P77 ATM - Operator Manual

Security Enclosures with Controlled Access Electronic Lock ...... 2-15

Opening the Mas-Hamilton Lock................................................2-15

Closing the Mas-Hamilton Lock..................................................2-18

Activating The Mas-Hamilton Lock................................................. 2-19

Mas-Hamilton Documentation .................................................... 2-22

Front Operator Interface....................................................................2-23

Operator Panel................................................................................2-23

State of Health Messages...............................................................2-24

Running a Program........................................................................ 2-24

Volume Control..............................................................................2-24

Hardware Reset...................................................................................2-25

Inserting/Removing Diskettes.......................................................... 2-26

Inserting/Removing Compact Disks............................................... 2-28

Chapter 3

Error Reporting

Error Reporting - Using State Of Health ...........................................3-1

How Errors In The PC Module Are Reported.................................. 3-3

Error Reporting - Using OES Codes................................................... 3-5

The OES Codes................................................................................. 3-5

Chapter 4

Currency Dispenser

Replenishing Currency Cassettes....................................................... 4-1

Emptying The Currency Purge/Reject Bin....................................... 4-3

Clearing Jams - Bunch Dispenser ....................................................... 4-5

Chapter 5

Receipt Printer

Replenishing Paper............................................................................... 5-1

Clearing Jams.........................................................................................5-6

Book.bk Page xii Tuesday, July 24, 2001 9:13 AM

Table of Contents

P77 ATM - Operator Manual xiii

Chapter 6

Journal Printer

Replenishing Paper - Graphics Printer...............................................6-1

Clearing Jams - Graphics Printer ......................................................6-13

Chapter 7

Maintenance

What Is Required To Maintain The P77? ...........................................7-1

Daily Tasks ........................................................................................7-1

Weekly Tasks.....................................................................................7-1

Emptying the Dip Reader Debris Bin............................................7-1

Replenishment ..................................................................................7-1

Cleaning Kit............................................................................................7-2

Looking After The P77..........................................................................7-3

Weekly Maintenance Procedures...................................................7-3

Cleaning the Facia and Exterior Panels.........................................7-3

Cleaning Magnetic Heads on Dip Card Readers.........................7-4

Printer Media Storage...........................................................................7-5

Index

Index ...............................................................................................Index-1

User Feedback Form

Book.bk Page xiii Tuesday, July 24, 2001 9:13 AM

Table of Contents

xiv P77 ATM - Operator Manual

Book.bk Page xiv Tuesday, July 24, 2001 9:13 AM

Table of Contents

An Introduction To The Personas 77

P77 ATM - Operator Manual

Chapter 1

An Introduction To The Personas 77

What is the P77 1- 1

Module Location 1-3

Book.bk Page xv Tuesday, July 24, 2001 9:13 AM

Table of Contents

An Introduction To The Personas 77

P77 ATM - Operator Manual

Book.bk Page xvi Tuesday, July 24, 2001 9:13 AM

What is the P77

-1P77 ATM - Operator Manual

1

An Introduction To The Personas 77

A

What is the P77

1

The NCR 5877 Personas ATM (P77) is a PC-based self service ATM.

The heart of the P77 is a PC, running self-service application

software. This self-service application software manages

transactions and controls the various devices, such as printers, card

readers, monitor screens and keyboards.

The P77 is designed to aid customers by automating the following

services:

●

Cash dispensing

●

Account transaction

●

Transfers

●

Order cheque book

●

Account enquiries

●

Account balance

●

Next loan payment

●

Credit card limit

●

Interest rates

●

Receipt printing

●

Mini-statement printing

●

Coupon printing.

The P77 is a freestanding ATM that is serviced and replenished

from the front.

Book.bk Page 1 Tuesday, July 24, 2001 9:13 AM

An Introduction To The Personas 77

What is the P77

1-2 P77 ATM - Operator Manual

P77 With Bunch Presenter

Book.bk Page 2 Tuesday, July 24, 2001 9:13 AM

An Introduction To The Personas 77

Module Location

P77 ATM - Operator Manual 1-3

Module Location

1

The external and internal locations of the modules which comprise

the P77 are shown in the following illustrations.

External Location

Facia

Receipt Printer

Functional

Display Keys

Dip Card Reader

Display/Touchscreen

Keyboard

Top Lock

Dispenser

Keylock

Book.bk Page 3 Tuesday, July 24, 2001 9:13 AM

An Introduction To The Personas 77

Module Location

1-4 P77 ATM - Operator Manual

Internal Location

Supervisor/Operator

Panel

On/Off Switch

PC Core

Floppy Disk

Drive

CD Rom

Journal Printer

Receipt Printer

I/O Panel

Power Supply

Currency

Dispenser

Purge Bin

Cabinet Front

Door

Security Enclosure

Door

Currency

Cassette

Interlock

Switches

Book.bk Page 4 Tuesday, July 24, 2001 9:13 AM

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