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Kiwi bank ID User guide

  • Hello! I've read the Kiwibank ID Checker user guide and I'm ready to help you with any questions you have. The guide explains how to verify your identity with your smartphone using your New Zealand Passport or Driver License. It covers how to take photos of your ID and perform face verification. I understand it's a mobile-based verification process, without the need to download an app.
  • What documents can I use for ID Checker?
    Do I need to download an app to use ID Checker?
    What if my ID check is unsuccessful?
Use
ID Checker
How to
2
Contents
Ihirangi
What is ID Checker? 3
How do you use it? 3
Top tips and support 4
Tips on how to capure your ID 4
Your first email and text message 5
Asking for your consent 6
Capturing your ID Document 7
Choosing your ID Type 8
Capturing your ID 9
Checking your information 10
Verifying your address 11
Verifying your face 12
Completing the process 13
What is ID Checker?
ID Checker enables customers who are new
to Kiwibank to verify their identity using their
smartphone instead of having to bring ID
documents into a branch.
It can be used by customers who have a
smartphone, a New Zealand residential address
and either a current New Zealand Passport
or New Zealand Driver Licence.
How do you use it?
To give you an idea, we’ve outlined below
the process for verifying your identity using
ID Checker:
1. You’ll receive an email from Kiwibank along
with a text message from number 8179.
The text message will include a link to
ID Checker.
2. Using your smartphone and ID document
(current New Zealand Passport or
New Zealand Driver Licence), click the
link to complete the ID verification at
id.kiwibank.co.nz (there’s no need to
download an app).
3. ID Checker will walk you through the steps
you need to take.
4. Once you’ve finished, if your ID check is
successful and your application is approved,
you’ll receive an email from Kiwibank.
5. If the ID check is unsuccessful, you’ll be
contacted by Kiwibank, who will advise
you of what documentation is required.
3
Top tips and support
> ID Checker works best on Android smartphones
such as Huawei and Samsung as well as Apple
devices (IOS).
> The link to ID Checker will expire so please
click on the link and verify your identity as soon
as you receive the text.
Tips on how to capture your ID
> To ensure you capture your ID correctly, hold
your ID in your hand (Driver Licence example
shown below). If you have difficulty holding your ID
document and capturing it correctly, you can place
it on a table and capture it or ask someone to hold
it for you.
Hold your ID in hand,
copies not accepted.
Ensure ALL edges are visible.
Make sure there is no
blur shadows or glare.
X
X
4
Your first email and text message
Once Kiwibank have processed your application,
you’ll receive a text message from Kiwibank.
The text message will be sent from number 8179
and will include a link to ID Checker so you can start
the verification process.
Your text message will look like this:
5
Step 1
Asking for your consent
The ID Checker process will guide you
through the tasks you need to complete.
The first task is to accept the privacy agreement
as we need permission for temporary use of the
camera on your phone to capture images of your
face and details of your ID documents.
This is what it looks like:
6
Step 2
Capturing your ID document
Once you’ve accepted the privacy consent,
you’ll then be asked to capture your ID document.
We’ll need to access your camera to complete
this process.
Once you’ve clicked “Capture my ID”, ID Checker
guides you through the process, including the
action of scanning your face.
7
Step 3
Choosing your ID type
You’re able to use either a current New Zealand
Passport or New Zealand Driver Licence.
8
Step 4
9
Capturing your ID
Once we’ve captured your ID, you’ll be presented
with the ‘Reviewing your ID Data ’ screen below.
Step 5
Checking your information
To ensure we’ve captured the right information
from your identification, you’ll be asked to check
the information shown matches your ID document.
This Driver Licence example shows the information
you’ll be asked to check to ensure it matches with
your ID document.
10
Step 6
Verifying your address
As part of the verification process, you’ll be
asked to enter your home address. Start typing
your address into the home address field and
then tap on the correct address from the list of
addresses displayed.
11
Step 7
Verifying your face
Next, you’ll be asked to perform a face verification
using the camera on your phone.
Please make sure you don’t have anything covering
or shading your face e.g., caps, sunglasses. You can
wear reading glasses and religious head coverings,
just make sure your face is fully visible.
Follow the instructions ID Checker gives you.
12
Step 8
Completing the process
Once you’ve completed the ID verification
process, you’ll be presented with the screen
below. This lets you know that you’ve completed
the ID Checker steps.
Kiwibank will check the ID verification at our
end and will be in touch about next steps.
13
Step 9
Check out our other
how to guides:
> how to set up internet banking
> how to set up the mobile app
And that’s it!
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