Kiwi bank ID User guide

Brand: Kiwi bank

Model: ID

Type: User guide

Kiwi bank ID, a cutting-edge identity verification tool, provides a convenient and secure way to verify your identity remotely using your smartphone. With Kiwi bank ID, you can:

Verify your identity online: No need to visit a branch or send physical documents. Simply use your smartphone to capture images of your ID and facial biometrics.
Complete the process quickly and easily: The user-friendly interface guides you through the steps, ensuring a smooth and efficient verification process.
Enjoy secure and reliable verification: Advanced technology ensures accurate and secure verification, safeguarding your personal information.

Kiwi bank ID, a cutting-edge identity verification tool, provides a convenient and secure way to verify your identity remotely using your smartphone. With Kiwi bank ID, you can:

Verify your identity online: No need to visit a branch or send physical documents. Simply use your smartphone to capture images of your ID and facial biometrics.
Complete the process quickly and easily: The user-friendly interface guides you through the steps, ensuring a smooth and efficient verification process.
Enjoy secure and reliable verification: Advanced technology ensures accurate and secure verification, safeguarding your personal information.

Use

ID Checker

How to

Contents

Ihirangi

What is ID Checker? 3

How do you use it? 3

Top tips and support 4

Tips on how to capure your ID 4

Your first email and text message 5

Asking for your consent 6

Capturing your ID Document 7

Choosing your ID Type 8

Capturing your ID 9

Checking your information 10

Verifying your address 11

Verifying your face 12

Completing the process 13

What is ID Checker?

ID Checker enables customers who are new

to Kiwibank to verify their identity using their

smartphone instead of having to bring ID

documents into a branch.

It can be used by customers who have a

smartphone, a New Zealand residential address

and either a current New Zealand Passport

or New Zealand Driver Licence.

How do you use it?

To give you an idea, we’ve outlined below

the process for verifying your identity using

ID Checker:

1. You’ll receive an email from Kiwibank along

with a text message from number 8179.

The text message will include a link to

ID Checker.

2. Using your smartphone and ID document

(current New Zealand Passport or

New Zealand Driver Licence), click the

link to complete the ID verification at

id.kiwibank.co.nz (there’s no need to

download an app).

3. ID Checker will walk you through the steps

you need to take.

4. Once you’ve finished, if your ID check is

successful and your application is approved,

you’ll receive an email from Kiwibank.

5. If the ID check is unsuccessful, you’ll be

contacted by Kiwibank, who will advise

you of what documentation is required.

Top tips and support

> ID Checker works best on Android smartphones

such as Huawei and Samsung as well as Apple

devices (IOS).

> The link to ID Checker will expire so please

click on the link and verify your identity as soon

as you receive the text.

Tips on how to capture your ID

> To ensure you capture your ID correctly, hold

your ID in your hand (Driver Licence example

shown below). If you have difficulty holding your ID

document and capturing it correctly, you can place

it on a table and capture it or ask someone to hold

it for you.

Hold your ID in hand,

copies not accepted.

Ensure ALL edges are visible.

Make sure there is no

blur shadows or glare.

Your first email and text message

Once Kiwibank have processed your application,

you’ll receive a text message from Kiwibank.

The text message will be sent from number 8179

and will include a link to ID Checker so you can start

the verification process.

Your text message will look like this:

Step 1

Asking for your consent

The ID Checker process will guide you

through the tasks you need to complete.

The first task is to accept the privacy agreement

as we need permission for temporary use of the

camera on your phone to capture images of your

face and details of your ID documents.

This is what it looks like:

Step 2

Capturing your ID document

Once you’ve accepted the privacy consent,

you’ll then be asked to capture your ID document.

We’ll need to access your camera to complete

this process.

Once you’ve clicked “Capture my ID”, ID Checker

guides you through the process, including the

action of scanning your face.

Step 3

Choosing your ID type

You’re able to use either a current New Zealand

Passport or New Zealand Driver Licence.

Step 4

Capturing your ID

Once we’ve captured your ID, you’ll be presented

with the ‘Reviewing your ID Data ’ screen below.

Step 5

Checking your information

To ensure we’ve captured the right information

from your identification, you’ll be asked to check

the information shown matches your ID document.

This Driver Licence example shows the information

you’ll be asked to check to ensure it matches with

your ID document.

Step 6

Verifying your address

As part of the verification process, you’ll be

asked to enter your home address. Start typing

your address into the home address field and

then tap on the correct address from the list of

addresses displayed.

Step 7

Verifying your face

Next, you’ll be asked to perform a face verification

using the camera on your phone.

Please make sure you don’t have anything covering

or shading your face e.g., caps, sunglasses. You can

wear reading glasses and religious head coverings,

just make sure your face is fully visible.

Follow the instructions ID Checker gives you.

Step 8

Completing the process

Once you’ve completed the ID verification

process, you’ll be presented with the screen

below. This lets you know that you’ve completed

the ID Checker steps.

Kiwibank will check the ID verification at our

end and will be in touch about next steps.

Step 9

Check out our other

how to guides:

> how to set up internet banking

> how to set up the mobile app

And that’s it!

Kiwi bank ID User guide

Brand: Kiwi bank

Model: ID

Type: User guide

Kiwi bank ID, a cutting-edge identity verification tool, provides a convenient and secure way to verify your identity remotely using your smartphone. With Kiwi bank ID, you can:

Verify your identity online: No need to visit a branch or send physical documents. Simply use your smartphone to capture images of your ID and facial biometrics.
Complete the process quickly and easily: The user-friendly interface guides you through the steps, ensuring a smooth and efficient verification process.
Enjoy secure and reliable verification: Advanced technology ensures accurate and secure verification, safeguarding your personal information.

Download PDF

report

Kiwi bank ID User guide

Kiwi bank ID User guide

Other documents