Lenovo TD100 User manual

ThinkServer TD100 and TD100x Types 639 8, 6399,

6419, 6429, 4203, 4204, 4205, and 4206

Hard ware Maintenan ce Man ual

ThinkServer TD100 and TD100x Types 639 8, 6399,

6419, 6429, 4203, 4204, 4205, and 4206

Hard ware Maintenan ce Man ual

Note: Before using this information and the product it supports, read the general information in “Notices,” on page 221, and the

Warranty and Support Information document on the ThinkServer Documentation DVD.

Third Edition (June 2009)

Portions © Copyright International Business Machines Corporation 2008.

LENOVO products, data, computer software, and services have been developed exclusively at private expense and

are sold to governmental entities as commercial items as defined by 48 C.F.R. 2.101 with limited and restricted rights

to use, reproduction and disclosure.

LIMITED AND RESTRICTED RIGHTS NOTICE: If products, data, computer software, or services are delivered

pursuant a General Services Administration ″GSA″ contract, use, reproduction, or disclosure is subject to restrictions

set forth in Contract No. GS-35F-05925.

Contents

Safety ............................vii

Guidelines for trained service technicians ...............viii

Inspecting for unsafe conditions .................viii

Guidelines for servicing electrical equipment .............ix

Safety statements ........................x

Chapter 1. Introduction ......................1

Related documentation ......................1

Notices and statements in this document................2

ThinkServer TD100 features and specifications (Machine Types 6398, 6399,

6419, 6429, 4203, 4204, 4205, and 4206) ..............3

Server controls, LEDs, and connectors ................4

Front view ..........................4

Rear view ..........................7

Internal connectors, LEDs, and switches ...............10

System-board internal connectors .................10

System-board external connectors .................11

System-board option connectors .................12

System-board LEDs ......................13

System-board switches .....................14

Chapter 2. Configuration information and instructions .........15

Updating the firmware ......................15

Configuring the server ......................15

Using the Configuration/Setup Utility program ............16

Using the RAID configuration programs ...............16

Using RAID Manager .....................20

Using the ThinkServer EasyStartup program .............22

Using the Boot Menu program ..................23

Enabling the Broadcom Gigabit Ethernet Utility program.........23

Configuring the Ethernet controller.................23

Chapter 3. Parts listing, TD100 Types 6398, 6399, 6419, 6429, 4203, and

4206 ............................25

Replaceable server components ..................26

Power cords ..........................61

Chapter 4. Removing and replacing server components ........73

Installation guidelines ......................73

System reliability guidelines ...................74

Working inside the server with the power on .............74

Handling static-sensitive devices .................75

Returning a device or component .................75

Removing and replacing Self-service CRUs ..............76

Removing the bezel ......................76

Replacing the bezel ......................77

Removing the side cover ....................78

Installing the side cover.....................79

Turning the stabilizing feet....................80

Removing an adapter .....................81

Installing an adapter ......................82

Removing and installing internal drives ...............84

Removing a hot-swap power supply ................94

Installing a hot-swap power supply ................96

Removing a memory module...................97

Installing a memory module ...................98

Removing a hot-swap fan ...................104

Installing a hot-swap fan ....................105

Removing the rear system fan cage assembly with baffle ........106

Installing the rear system fan cage assembly with baffle ........106

Removing the front system fan cage assembly............108

Installing the front system fan cage assembly ............109

Removing the front USB connector assembly .............110

Installing the front USB connector assembly ..............111

Removing the rear adapter retention bracket .............111

Installing the rear adapter retention bracket ..............112

Removing the front adapter-retention bracket .............113

Installing the front adapter-retention bracket ..............113

Removing and replacing Tier 2 CRUs ................114

Removing the battery .....................114

Installing the battery .....................114

Removing the RAID 8k-l adapter .................115

Installing the RAID 8k-l adapter .................116

Removing the RAID-8k adapter .................116

Installing the RAID-8k adapter ..................117

DIMM air duct ........................120

Installing the DIMM air duct ...................121

Removing the control-panel assembly ...............122

Installing the control-panel assembly ...............124

Removing and replacing FRUs ..................125

Removing the hot-swap power-supply cage assembly .........125

Installing the hot-swap power-supply cage assembly .........127

Removing the simple-swap backplate (TD100 - some models) ......128

Installing the simple-swap backplate (TD100 - some models) ......130

Removing the SAS/SATA backplane ...............131

Installing the SAS/SATA backplane ................132

Removing a non-hot-swap power supply cage assembly (TD100 - some

models) .........................132

Installing a non-hot-swap power supply cage assembly (TD100 - some

models) .........................135

Removing the hot-swap power supply docking cable assembly ......135

Installing the hot-swap power supply docking cable assembly ......136

Removing the microprocessor and heat sink ............137

Installing a microprocessor and heat sink..............139

Removing the system board ..................143

Installing the system board ...................145

Easy LED Diagnostics panel (TD100x only) .............146

Chapter 5. Diagnostics .....................147

Diagnostic tools ........................147

POST ............................147

POST beep codes ......................148

No-beep symptoms ......................152

Error logs .........................153

Viewing error logs from the Configuration/Setup Utility program .....154

Viewing the BMC log from the diagnostic programs

..........154

POST error codes ......................155

Checkout procedure ......................170

About the checkout procedure ..................170

iv ThinkServer TD100 and TD100x: Hardware Maintenance Manual

Performing the checkout procedure ................171

Checkpoint codes (trained service technicians only) ...........171

Troubleshooting tables .....................172

CD or DVD drive problems ...................172

Diskette drive problems ....................173

General problems ......................174

Hard disk drive problems....................174

Intermittent problems .....................175

Keyboard, mouse, or pointing-device problems............175

Memory problems ......................177

Microprocessor problems....................178

Monitor or video problems ...................178

Optional-device problems ...................181

Power problems .......................182

Serial port problems .....................183

ServerGuide problems.....................184

Software problems ......................184

Universal Serial Bus (USB) port problems .............185

Error LEDs ..........................186

Power-supply LEDs.......................187

Diagnostic programs, messages, and error codes ...........189

Running the diagnostic programs.................189

Diagnostic text messages ...................190

Viewing the test log......................190

Diagnostic error codes ....................191

Recovering from a BIOS update failure ...............203

System-error log messages ....................205

Solving SCSI problems .....................213

Solving power problems .....................213

Solving Ethernet controller problems ................214

Solving undetermined problems ..................215

Calling Lenovo for service ....................216

Getting help and technical assistance ...............217

Before you call ........................217

Using the documentation.....................217

Getting help and information from the World Wide Web .........217

Calling for service .......................218

Using other services ......................218

Purchasing additional services...................219

Lenovo Taiwan product service ..................219

Appendix. Notices .......................221

Trademarks..........................222

Important notes ........................222

Waste electrical and electronic equipment (WEEE) notices ........223

Battery return program .....................224

Electronic emissions notices ...................225

Federal Communications Commission (FCC) statement ........225

Industry Canada Class A emission compliance statement ........226

Avis de conformité à la réglementation d'Industrie Canada .......226

Australia and New Zealand Class A statement ............226

United Kingdom telecommunications safety requirement

........226

European Union EMC Directive conformance statement ........226

German Class A compliance statement ..............226

Japanese Voluntary Control Council for Interference (VCCI) statement 227

Contents v

Taiwanese Class A warning statement ...............228

Chinese Class A warning statement ................228

Korean Class A warning statement ................228

Index ............................229

vi ThinkServer TD100 and TD100x: Hardware Maintenance Manual

Safety

Before installing this product, read the Safety Information.

Antes de instalar este produto, leia as Informações de Segurança.

Pred instalací tohoto produktu si prectete prírucku bezpecnostních instrukcí.

Læs sikkerhedsforskrifterne, før du installerer dette produkt.

Lees voordat u dit product installeert eerst de veiligheidsvoorschriften.

Ennen kuin asennat tämän tuotteen, lue turvaohjeet kohdasta Safety Information.

Avant d’installer ce produit, lisez les consignes de sécurité.

Vor der Installation dieses Produkts die Sicherheitshinweise lesen.

Prima di installare questo prodotto, leggere le Informazioni sulla Sicurezza.

Les sikkerhetsinformasjonen (Safety Information) før du installerer dette produktet.

Antes de instalar este produto, leia as Informações sobre Segurança.

Antes de instalar este producto, lea la información de seguridad.

Läs säkerhetsinformationen innan du installerar den här produkten.

Guidelines for trained service technicians

This section contains information for trained service technicians.

Inspecting for unsafe conditions

Use the information in this section to help you identify potential unsafe conditions in

an IBM

®

product that you are working on. Each Lenovo product, as it was designed

and manufactured, has required safety items to protect users and service

technicians from injury. The information in this section addresses only those items.

Use good judgment to identify potential unsafe conditions that might be caused by

non-Lenovo alterations or attachment of non-Lenovo features or options that are not

addressed in this section. If you identify an unsafe condition, you must determine

how serious the hazard is and whether you must correct the problem before you

work on the product.

Consider the following conditions and the safety hazards that they present:

v Electrical hazards, especially primary power. Primary voltage on the frame can

cause serious or fatal electrical shock.

v Explosive hazards, such as a damaged CRT face or a bulging or leaking

capacitor.

v Mechanical hazards, such as loose or missing hardware.

To inspect the product for potential unsafe conditions, complete the following steps:

1. Make sure that the power is off and the power cord is disconnected.

2. Make sure that the exterior cover is not damaged, loose, or broken, and

observe any sharp edges.

3. Check the power cord:

v Make sure that the third-wire ground connector is in good condition. Use a

meter to measure third-wire ground continuity for 0.1 ohm or less between

the external ground pin and the frame ground.

v Make sure that the power cord is the correct type, as specified in “Power

cords” on page 61.

v Make sure that the insulation is not frayed or worn.

4. Remove the cover.

5. Check for any obvious non-Lenovo alterations. Use good judgment as to the

safety of any non-Lenovo alterations.

6. Check inside the server for any obvious unsafe conditions, such as metal filings,

contamination, water or other liquid, or signs of fire or smoke damage.

7. Check for worn, frayed, or pinched cables.

8. Make sure that the power-supply cover fasteners (screws or rivets) have not

been removed or tampered with.

viii ThinkServer TD100 and TD100x: Hardware Maintenance Manual

Guidelines for servicing electrical equipment

Observe the following guidelines when servicing electrical equipment:

v Check the area for electrical hazards such as moist floors, nongrounded power

extension cords, power surges, and missing safety grounds.

v Use only approved tools and test equipment. Some hand tools have handles that

are covered with a soft material that does not provide insulation from live

electrical currents.

v Regularly inspect and maintain your electrical hand tools for safe operational

condition. Do not use worn or broken tools or testers.

v Do not touch the reflective surface of a dental mirror to a live electrical circuit.

The surface is conductive and can cause personal injury or equipment damage if

it touches a live electrical circuit.

v Some rubber floor mats contain small conductive fibers to decrease electrostatic

discharge. Do not use this type of mat to protect yourself from electrical shock.

v Do not work alone under hazardous conditions or near equipment that has

hazardous voltages.

v Locate the emergency power-off (EPO) switch, disconnecting switch, or electrical

outlet so that you can turn off the power quickly in the event of an electrical

accident.

v Disconnect all power before you perform a mechanical inspection, work near

power supplies, or remove or install main units.

v Before you work on the equipment, disconnect the power cord. If you cannot

disconnect the power cord, have the customer power-off the wall box that

supplies power to the equipment and lock the wall box in the off position.

v Never assume that power has been disconnected from a circuit. Check it to

make sure that it has been disconnected.

v If you have to work on equipment that has exposed electrical circuits, observe

the following precautions:

– Make sure that another person who is familiar with the power-off controls is

near you and is available to turn off the power if necessary.

– When you are working with powered-on electrical equipment, use only one

hand. Keep the other hand in your pocket or behind your back to avoid

creating a complete circuit that could cause an electrical shock.

– When using a tester, set the controls correctly and use the approved probe

leads and accessories for that tester.

– Stand on a suitable rubber mat to insulate you from grounds such as metal

floor strips and equipment frames.

v Use extreme care when measuring high voltages.

v To ensure proper grounding of components such as power supplies, pumps,

blowers, fans, and motor generators, do not service these components outside of

their normal operating locations.

v If an electrical accident occurs, use caution, turn off the power, and send another

person to get medical aid.

Safety ix

Safety statements

Important:

Each caution and danger statement in this documentation begins with a number.

This number is used to cross reference an English-language caution or danger

statement with translated versions of the caution or danger statement in the Safety

Information document.

For example, if a caution statement begins with a number 1, translations for that

caution statement appear in the Safety Information document under statement 1.

Be sure to read all caution and danger statements in this documentation before

performing the instructions. Read any additional safety information that comes with

your server or optional device before you install the device.

x ThinkServer TD100 and TD100x: Hardware Maintenance Manual

Statement 1:

DANGER

Electrical current from power, telephone, and communication cables is

hazardous.

To avoid a shock hazard:

v Do not connect or disconnect any cables or perform installation,

maintenance, or reconfiguration of this product during an electrical

storm.

v Connect all power cords to a properly wired and grounded electrical

outlet.

v Connect to properly wired outlets any equipment that will be attached to

this product.

v When possible, use one hand only to connect or disconnect signal

cables.

v Never turn on any equipment when there is evidence of fire, water, or

structural damage.

v Disconnect the attached power cords, telecommunications systems,

networks, and modems before you open the device covers, unless

instructed otherwise in the installation and configuration procedures.

v Connect and disconnect cables as described in the following table when

installing, moving, or opening covers on this product or attached

devices.

To Connect: To Disconnect:

1. Turn everything OFF.

2. First, attach all cables to devices.

3. Attach signal cables to connectors.

4. Attach power cords to outlet.

5. Turn device ON.

1. Turn everything OFF.

2. First, remove power cords from outlet.

3. Remove signal cables from connectors.

4. Remove all cables from devices.

Safety xi

Statement 2:

CAUTION:

When replacing the lithium battery, use only the battery recommended by the

manufacturer. If your system has a module containing a lithium battery,

replace it only with the same module type made by the same manufacturer.

The battery contains lithium and can explode if not properly used, handled, or

disposed of.

Do not

v Throw or immerse into water

v Heat to more than 100°C (212°F)

v Repair or disassemble

Dispose of the battery as required by local ordinances or regulations.

Statement 3:

CAUTION:

When laser products (such as CD drives, DVD drives, fiber optic devices, or

transmitters) are installed, note the following:

v Do not remove the covers. Removing the covers of the laser product could

result in exposure to hazardous laser radiation. There are no serviceable

parts inside the device.

v Use of controls or adjustments or performance of procedures other than

those specified herein might result in hazardous radiation exposure.

DANGER

Some laser products contain an embedded Class 3A or Class 3B laser

diode. Note the following.

Laser radiation when open. Do not stare into the beam, do not view directly

with optical instruments, and avoid direct exposure to the beam.

xii ThinkServer TD100 and TD100x: Hardware Maintenance Manual

Statement 4:

≥ 18 kg (39.7 lb) ≥ 32 kg (70.5 lb) ≥ 55 kg (121.2 lb)

CAUTION:

Use safe practices when lifting.

Statement 5:

CAUTION:

The power control button on the device and the power switch on the power

supply do not turn off the electrical current supplied to the device. The device

also might have more than one power cord. To remove all electrical current

from the device, ensure that all power cords are disconnected from the power

source.

1

2

Safety xiii

Statement 8:

CAUTION:

Never remove the cover on a power supply or any part that has the following

label attached.

Hazardous voltage, current, and energy levels are present inside any

component that has this label attached. There are no serviceable parts inside

these components. If you suspect a problem with one of these parts, contact

a service technician.

Statement 10:

CAUTION:

Do not place any object weighing more than 82 kg (180 lb) on top of

rack-mounted devices.

>82 kg (180 lb)

xiv ThinkServer TD100 and TD100x: Hardware Maintenance Manual

Statement 11:

CAUTION:

The following label indicates sharp edges, corners, or joints nearby.

Statement 17:

CAUTION:

The following label indicates moving parts nearby.

Safety xv

xvi ThinkServer TD100 and TD100x: Hardware Maintenance Manual

Chapter 1. Introduction

This Hardware Maintenance Manual contains information to help you solve

problems that might occur in the Lenovo ThinkServer TD100 and TD100x Machine

Types 6398, 6399, 6419, 6429, 4203, 4204, 4205, and 4206 server. It describes the

diagnostic tools that come with the server, error codes and suggested actions, and

instructions for replacing failing components.

Replaceable components are of three types:

v Self-service customer replaceable unit (CRU): Replacement of self-service

CRUs is your responsibility. If Lenovo installs a self-service CRU at your request,

you will be charged for the installation.

v Optional-service customer replaceable unit: You may install an

optional-service CRU yourself or request Lenovo to install it, at no additional

charge, under the type of warranty service that is designated for the server.

v Field replaceable unit (FRU): FRUs must be installed only by trained service

technicians.

For information about the terms of the warranty and getting service and assistance,

see the Warranty and Support Information document.

Related documentation

v Installation Guide

This document is in Portable Document Format (PDF) is available on the

ThinkServer Documentation DVD. It contains instructions for setting up the server

and basic instructions for installing some optional devices.

v User Guide

This PDF is available on the ThinkServer Documentation DVD. It provides

general information about the server, including information about features, and

how to configure the server. It also contains detailed instructions for installing,

removing, and connecting optional devices that the server supports.

v Rack Installation Instructions

This PDF is available on the ThinkServer Documentation DVD. It contains

instructions for installing the server in a rack.

v Safety Information

This document is in PDF on the ThinkServer Documentation DVD. It contains

translated caution and danger statements. Each caution and danger statement

that appears in the documentation has a number that you can use to locate the

corresponding statement in your language in the Safety Information document.

v Warranty and Support Information

This document is in PDF on the ThinkServer Documentation DVD. It contains

information about the terms of the warranty and getting service and assistance.

Depending on the server model, additional documentation might be included on the

ThinkServer Documentation DVD.

The server might have features that are not described in the documentation that

you received with the server. The documentation might be updated occasionally to

include information about those features, or technical updates might be available to

provide additional information that is not included in the server documentation.

These updates are available from the Lenovo Web site. Complete the following

steps to check for updated documentation and technical updates.

Note: Changes are made periodically to the Lenovo Web site. The actual

procedure might vary slightly from what is described in this document.

1. Go to: http://www.lenovo.com/support.

2. Enter your product number (machine type and model number) or select Servers

from the Select your product list.

3. Select Servers from the Brand list.

4. From Family list, select ThinkServer TD100 and TD100x, and click Continue.

5. Click Downloads and drivers to download firmware updates.

Notices and statements in this document

The caution and danger statements that appear in this document are also in the

multilingual Safety Information document, which is on the ThinkServer

Documentation DVD. Each statement is numbered for reference to the

corresponding statement in the Safety Information document.

The following notices and statements are used in this document:

v Note: These notices provide important tips, guidance, or advice.

v Important: These notices provide information or advice that might help you avoid

inconvenient or problem situations.

v Attention: These notices indicate potential damage to programs, devices, or

data. An attention notice is placed just before the instruction or situation in which

damage could occur.

v Caution: These statements indicate situations that can be potentially hazardous

to you. A caution statement is placed just before the description of a potentially

hazardous procedure step or situation.

v Danger: These statements indicate situations that can be potentially lethal or

extremely hazardous to you. A danger statement is placed just before the

description of a potentially lethal or extremely hazardous procedure step or

situation.

2 ThinkServer TD100 and TD100x: Hardware Maintenance Manual

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