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Vellemanยฎ๎Service๎and๎Quality๎Warranty๎
Vellemanยฎ๎has๎over๎35๎years๎of๎experience๎
in๎the๎electronics๎world๎and๎distributes๎its๎
products๎in๎more๎than๎85๎countries.๎
All๎our๎products๎fulfil๎strict๎quality๎
requirements๎and๎legal๎stipulations๎in๎the๎
EU.๎In๎or der๎to๎ensure๎the๎quality,๎our๎
products๎regularl y๎go๎through๎an๎extra๎
quality๎check,๎both๎by๎an
๎internal๎quality๎
department๎and๎by๎specialized๎external๎
organisations.๎If,๎al l๎precautionary๎measures๎
notwithstanding,๎problems๎should๎occur,๎
please๎make๎appeal๎to๎our๎warra nt y๎(see๎
guarantee๎conditions).๎
General๎Warranty๎Conditions๎Concerni ng๎
Consumer๎Products๎(for๎EU):๎
โข๎All๎consum e r๎products๎are๎subject๎to๎a๎24โ
month๎warranty๎on๎produc tion๎flaws๎and๎
defective๎material๎
as๎from๎the๎original๎date๎
of๎purchase.๎
โข๎Vellemanยฎ๎can๎dec ide๎to๎repla ce๎an๎article๎
with๎an๎equivalent ๎article,๎or ๎to๎refund๎the๎
retail๎value๎totally๎or๎partially๎when๎the๎
complaint๎is๎valid๎and๎a๎free๎repair๎or๎
replacement๎of๎the๎artic l e๎is๎impossible,๎or๎if๎
the๎expenses๎are๎out๎of
๎proportion.๎
You๎will๎be ๎delivered๎a๎rep lacing๎article๎or๎a๎
refund๎at๎the๎value๎of๎100% ๎of๎th e๎purchase๎
price๎in๎case๎of๎a๎flaw๎occurre d ๎in๎the๎first๎
year๎afte r๎the๎date๎of๎purch as e๎and๎de liver y ,๎
or๎a๎replacing๎article ๎at๎50%๎of๎the ๎purchase๎
price๎or๎a๎refund๎
at๎the๎value๎of๎50%๎of๎the๎
retail๎value๎in๎case๎of๎a๎flaw๎occurred๎in๎the๎
second๎ye ar๎after๎th e ๎date๎of๎purchase ๎and๎
deliver y.๎
โข๎Not๎covered๎by๎warranty:๎
โ๎all๎direct๎or๎indirect๎damag e๎cause d๎after๎
deliver y๎to๎the๎article ๎(e.g.๎by๎oxidation,๎
shocks,๎falls,๎dust,๎dirt,๎humidity...),๎
and๎by๎
the๎article,๎as๎we ll ๎as๎its๎contents๎(e.g.๎data ๎
loss),๎compensation๎for๎loss๎of๎profits;๎
โ๎frequently๎replace d๎consumable๎goods,๎
parts๎or๎accessor ies๎such๎as๎batterie s,๎la mps ,๎
rubber๎parts,๎driv e๎bel ts...๎(unlimited๎list);๎
โ๎flaws๎resulting๎from๎fire,๎water๎damage,๎
lightning,๎accident,๎natural๎disaster,๎etc.๎โฆ;๎
โ๎flaws๎caused๎deliberately,๎
negligently๎or๎
resulting๎from๎improper ๎handling,๎negligent๎
maintenance,๎abusive๎use๎or๎use๎contrary๎to๎
the๎manufacturerโs๎instructions;๎
โ๎damage๎caused๎by๎a๎commercial,๎
professional๎or๎collectiv e ๎use๎of ๎the๎article๎
(the๎warranty๎validity๎will๎be๎reduced๎to๎six๎
(6)๎months๎when๎the๎artic l e๎is๎used๎
professionally);๎
โ๎damage๎resulting ๎from๎an๎inappropriate
๎
packing๎and๎shipping๎of ๎the๎article;๎
โ๎all๎damage๎caused๎by๎modification,๎repair ๎
or๎alte ration ๎performed๎by๎a๎third๎party๎
without๎written๎permission๎by๎Vellemanยฎ.๎
โข๎Articles๎to๎be๎repaired๎must๎be๎delivered๎
to๎your๎Vellem anยฎ๎deal e r,๎solidly๎packed๎
(preferably๎in๎the๎orig i n al ๎packaging),๎and๎be๎
completed๎with๎the๎original๎rece i pt
๎of๎
purchase๎and๎a๎clear๎flaw๎description.๎
โข๎Hint:๎In๎order๎to๎save๎on๎cost๎and๎time,๎
please๎reread๎the๎manual๎and๎check๎if๎th e ๎
flaw๎is๎caused๎by๎obvious๎causes๎prior๎to๎
presenting๎the๎article๎for๎repair.๎Note๎tha t ๎
returning๎a๎nonโdef ective๎article๎can๎als o ๎
involve๎handling๎costs.๎
โข๎Repairs๎occurring๎after๎warranty๎
expiration๎are๎subject๎to๎shipping๎costs.๎
โข๎The๎above๎conditions๎are๎without๎
prejudice๎to๎all๎com mer ci al๎warranties.๎
The๎above๎enumeration๎is๎subject๎to๎
modification๎according๎to๎the๎article๎(see๎
articleโs๎manual).๎
Vellemanยฎ๎serviceโ๎en๎kwaliteitsgarantie๎
Vellemanยฎ๎heeft๎ruim๎35๎jaar๎ervaring๎in๎de๎
elektronicawereld๎en๎verdeelt๎in๎meer๎dan๎
85๎landen.๎
Al๎onze๎producten๎bean twoorde n๎aan๎
strikte๎kwali teitseisen๎en๎aan๎de๎we t telij ke๎
bepalingen๎geldig๎in๎de๎EU.๎Om๎de ๎kwaliteit๎
te๎waarborgen,๎ondergaan๎onze๎producten๎
op๎regelma t ige ๎tijdstippe n ๎een๎extra๎
kwalitei tscontrole , ๎zowel
๎door๎onze๎eige n๎
kwalit e i tsafdeling๎als๎door๎externe๎
gespecialiseerde๎organisaties.๎Mocht๎er๎
ondanks๎deze๎voorzorgen๎toch๎een๎
probleem๎optreden,๎dan๎kunt๎u๎steeds๎een๎
beroep๎doen๎op๎onze๎waarborg๎(zie๎
waarborgvoorwaarden).๎
Algemene๎waarborgvoorwaarden๎
consumentengoederen๎(voor๎Europese๎
Unie):๎
โข๎Op๎alle๎consume n tengoed e re n ๎geldt๎een๎
garantieperiode๎van๎24๎maanden๎op๎
productieโ๎en๎materiaalfouten๎
en๎dit๎vanaf๎
de๎oors p ronkelij ke๎aankoopdatum.๎
โข๎Indien๎de๎klac ht๎geg ron d๎is๎en๎een๎gratis๎
reparatie๎of๎vervanging๎van๎een๎artikel๎
onmogelijk๎is๎of๎indien๎de๎kosten๎hiervoor๎
buiten๎verhouding๎zij n , ๎kan๎Vellemanยฎ ๎
beslisse n๎het๎desbetreffende๎artikel๎te๎
vervangen๎door๎ee n๎gelijkw a ardig๎artikel๎of๎
de๎aankoopsom๎van๎het๎artikel๎gedeeltelijk๎
of
๎volledig๎terug๎te๎beta len.๎In๎dat๎geval๎
krijgt๎u๎een๎vervangend๎product๎of๎
terugbetaling๎ter๎waarde๎van๎100%๎van๎de๎
aankoopsom๎bij๎ontdekking๎van๎een๎gebrek ๎
tot๎รฉรฉn๎jaar๎na๎aankoop๎en๎levering, ๎of๎een ๎
vervangend๎pr oduct ๎tegen๎50%๎van๎de๎