Nortel Networks P0990474 User manual

Category
Networking
Type
User manual

This manual is also suitable for

Part No. P0990474 03
CallPilot Mini/CallPilot 150
Installation and Maintenance
Guide
Return
to Menu
2
P0990474 03
Copyright © 2001 Nortel Networks
All rights reserved. May 17, 2002.
The information in this document is subject to change without notice. The statements, configurations, technical data, and
recommendations in this document are believed to be accurate and reliable, but are presented without express or implied warranty.
Users must take full responsibility for their applications of any products specified in this document. The information in this
document is proprietary to Nortel Networks NA Inc.
Trademarks
NORTEL NETWORKS is a trademark of Nortel Networks.
All other trademarks and registered trademarks are the property of their respective owners.
Statement of conditions
In the interest of improving internal design, operational function, and/or reliability, Nortel Networks NA Inc. reserves the right to
make changes to the products described in this document without notice.
Nortel Networks NA Inc. does not assume any liability that may occur due to the use or application of the product(s) or circuit
layout(s) described herein.
Regulatory Requirements
CallPilot Mini/CallPilot 150 meets these regulatory requirements:
CallPilot 150 – CSPR22 Class A
CallPilot Mini – CSPR22 Class B
FCC Regulations
This equipment complies with Federal Communications Commission Rules and Regulations Part 68 when connected to a Norstar
or Meridian 1 switch. This equipment does not connect directly to the public switched telephone network.
DOC Regulations
This equipment complies with the Canadian Department of Commerce CS-03 Rules and Regulations for connection to Norstar or
Meridian 1 switches.
Radio Frequency Interference
This equipment generates, uses and can radiate radio frequency energy and if not installed and used in accordance with the
instruction manual may cause interference to radio communications. It has been tested and found to comply with the limits for a
Class A (CallPilot 150) or Class B (CallPilot Mini) computing device pursuant to Part 15 of the FCC Rules and CSDA
specification C108.8, which are designed to provide reasonable protection against such interference when operated in a
commercial environment. Operation of this equipment in a residential area is likely to cause interference, in which case users will
be required, at their own expense, to take whatever measures are necessary to correct the interference.
This apparatus does not exceed the Class A (CallPilot 150) or Class B (CallPilot Mini) limits for radio noise emissions from digital
apparatus set out in the Radio Interference Regulations by the Canadian Department of Commerce.
CallPilot Mini/CallPilot 150 contains fragile electronic parts. Do not drop or bump it.
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CallPilot Mini/CallPilot 150 Installation and Maintenance Guide
Contents
Preface . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11
Before you begin . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11
Text conventions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11
About the buttons on your telephone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12
Related publications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12
How to Get Help . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13
USA and Canada . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13
Authorized Distributors - ITAS Technical Support . . . . . . . . . . . . . . . . . . . . . . . . . . . 13
Presales Support (CSAN) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13
EMEA (Europe, Middle East, Africa) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13
Technical Support - CTAS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13
CALA (Caribbean & Latin America) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14
Technical Support - CTAS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14
APAC (Asia Pacific) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14
Technical Support - CTAS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14
Chapter 1
How to use this guide . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15
How to use this guide . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15
How the instructions are presented . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16
Warning and caution symbols . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16
Chapter 2
System overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17
About CallPilot Mini/CallPilot 150 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17
CallPilot Mini offers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17
CallPilot 150 offers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17
Features of CallPilot . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17
Compatibility . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18
Meridian 1 systems compatible with CallPilot Mini . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18
Norstar systems compatible with CallPilot 150 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18
Hardware overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18
Data connectors . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18
PCMCIA slots . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19
Dimensions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .19
Voice message storage . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20
Power . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20
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P0990474 03
Chapter 3
Preparing to install the CallPilot Mini/CallPilot 150 . . . . . . . . . . . . . . . . . . . . . . 21
Environment . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21
Electrical service . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21
Opening the kit . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21
Managing the CallPilot system . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22
Running without a LAN . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22
Using a LAN . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .22
DNS server . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .22
Chapter 4
Installing CallPilot Mini/CallPilot 150 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23
Wall mounting the CallPilot Mini/CallPilot 150 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23
Connecting the CallPilot Mini/CallPilot 150 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24
CallPilot Mini/CallPilot 150 LEDs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27
Chapter 5
Initializing the CallPilot Mini/CallPilot 150. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29
About CallPilot Manager . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29
Configuring the Meridian 1 PBX to work with CallPilot Mini . . . . . . . . . . . . . . . . . . . . . . . . . 30
Creating an ACD Queue . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30
Assigning ACD Agents . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32
Enabling the Call Forward on Busy message . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33
Scheduled Block (SCB) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33
Initializing CallPilot Mini/CallPilot 150 using CallPilot Manager . . . . . . . . . . . . . . . . . . . . . . . 34
Computer requirements for CallPilot Manager . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34
Computer requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34
Browser requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34
Connecting to the CallPilot Mini/CallPilot 150 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35
Changing the IP address using a serial cable . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35
Changing the IP address using an Ethernet crossover cable . . . . . . . . . . . . . . . . . . 38
Running the Quick Install Wizard . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39
Initializing CallPilot 150 using a telephone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 43
Determining CallPilot 150 Feature Codes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 43
Configuring the CallPilot 150 initial parameters . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 44
Chapter 6
Language Configuration Utility. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 47
Changing the languages available . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 47
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CallPilot Mini/CallPilot 150 Installation and Maintenance Guide
Chapter 7
Password administration. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 49
Resetting passwords . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .49
Resetting the system administrator password . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 49
Resetting the password using a telephone (CallPilot Mini & CallPilot 150) . . . . . . . 49
Resetting the password using a telephone (CallPilot 150 only) . . . . . . . . . . . . . . . . 49
Resetting the operator password (CallPilot 150 only) . . . . . . . . . . . . . . . . . . . . . . . . . . . 50
Resetting the password using CallPilot Manager . . . . . . . . . . . . . . . . . . . . . . . . . . . 50
Resetting the password using a telephone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 50
Resetting the Mailbox passwords . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 51
Resetting the password using CallPilot Manager . . . . . . . . . . . . . . . . . . . . . . . . . . . 51
Resetting the password using a telephone (CallPilot 150 only) . . . . . . . . . . . . . . . . 51
Resetting the Call Center Administrator password (CallPilot 150 only) . . . . . . . . . . . . . 51
Resetting the Modem access password . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 52
Resetting the Modem access password using a telephone (CallPilot 150 only) . . . . . . . 52
Chapter 8
Backing up and restoring CallPilot . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 53
Installing the CallPilot Backup and Restore Utility . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 53
Backing up the CallPilot information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 53
Restoring the CallPilot information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 55
Retrieving the CallPilot log files . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .57
Chapter 9
Upgrading CallPilot Mini/CallPilot 150. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 59
Upgrading the CallPilot software version . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 59
Upgrading the message storage . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 60
Chapter 10
Troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 63
Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 63
Diagnosing problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .63
The RS-232 terminal cannot communicate with CallPilot Mini/CallPilot 150 . . . . . . . . . 63
CallPilot Mini/CallPilot 150 does not function at all . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 64
The Power-on Diagnostics fail . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 65
Cannot access CallPilot Manager . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 65
CallPilot Mini/CallPilot 150 fails during a start up . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 65
General Delivery Mailbox greeting plays when you dial the Voicemail DN on
CallPilot Mini . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 66
All of the mailboxes disappear after a software upgrade . . . . . . . . . . . . . . . . . . . . . . . . . 66
CallPilot 150 Feature Codes are inactive . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 66
To remove Feature Codes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 66
CallPilot 150 does not reboot following **STARTUP . . . . . . . . . . . . . . . . . . . . . . . . . . . . 67
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P0990474 03
Inactive feature . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .68
Time on the CallPilot Mini/CallPilot 150 does not match the time on the telephone
system . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .68
LED error messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 68
LED 1 is blinking quickly . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 69
LED 1 and LED 2 are blinking quickly . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 69
LEDs 1 to 4 turn on at power up but do not briefly turn off during start up . . . . . . . . 69
One or more of LEDs 1 to 4 do not turn on after CallPilot Mini/CallPilot 150 has
finished starting up . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 69
LED 6 does not turn on after CallPilot Mini/CallPilot 150 has finished starting up . . 69
Appendix A
Modem Access. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 71
Configuring your computer to access the CallPilot modem . . . . . . . . . . . . . . . . . . . . . . . . . . 71
Connecting a telephone to your computer modem . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 71
Creating a Dial-Up Networking connection . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 72
Creating a Dial-Up Networking connection on Windows 95 or Windows 98 . . . . . . 72
Configuring the Dial-Up Networking TCP/IP parameters on Windows 95 or
Windows 98 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 72
Creating a Dial-Up Networking connection on Windows NT 4.0 . . . . . . . . . . . . . . . 73
Configuring the Dial-Up Networking TCP/IP parameters on Windows NT 4.0 . . . . . 74
Creating a Dial-Up Networking connection on Windows 2000 . . . . . . . . . . . . . . . . . 75
Configuring the Dial-Up Networking TCP/IP parameters on Windows 2000 . . . . . . 76
Installing the Nortel Networks Modem Configuration Utility . . . . . . . . . . . . . . . . . . . . . . 77
Enabling the modem on the CallPilot Mini/CallPilot 150 . . . . . . . . . . . . . . . . . . . . . . . . . . . . 78
Enabling Modem access using CallPilot Manager . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 78
Enabling Modem access using a telephone (CallPilot 150 only) . . . . . . . . . . . . . . . . . . 78
Changing the modem access password using a telephone (CallPilot 150 only) . . . . . . . 79
Disabling the Modem access password using a telephone (CallPilot 150 only) . . . . . . . 79
Connecting to the CallPilot system . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 80
Configuring your modem to access the CallPilot modem . . . . . . . . . . . . . . . . . . . . . . . . 80
Connecting to the CallPilot modem . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 80
Configuring your modem for normal modem connections . . . . . . . . . . . . . . . . . . . . 82
Appendix B
Norstar Directory Numbers. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 83
Programming CallPilot 150 DNs to memory buttons . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 84
Glossary . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 85
Index . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 91
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CallPilot Mini/CallPilot 150 Installation and Maintenance Guide
Figures
Figure 1 Inside the CallPilot Mini/CallPilot 150 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19
Figure 2 Mounting the CallPilot Mini/CallPilot 150 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23
Figure 3 CallPilot Mini/CallPilot 150 connections . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25
Figure 4 Connecting the EMC Kit to the CallPilot Mini cables . . . . . . . . . . . . . . . . . . . . . 26
Figure 5 Ethernet crossover cable . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 38
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CallPilot Mini/CallPilot 150 Installation and Maintenance Guide
Tables
Table 1 Telephone buttons . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12
Table 2 CallPilot features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17
Table 3 Compatible Meridian 1 systems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18
Table 4 Compatible Norstar KSU systems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18
Table 5 Port A and Port B Pinouts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24
Table 6 LEDs during startup . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27
Table 7 LEDs during operation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27
Table 8 Creating an ACD Queue, step 1 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31
Table 9 Creating an ACD Queue, step 2 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31
Table 10 Assigning ACD Agents . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32
Table 11 Assigning ACD Agents . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33
Table 12 CallPilot Mini/CallPilot 150 serial port pinout . . . . . . . . . . . . . . . . . . . . . . 36
Table 13 Quick Install Wizard parameters for a CallPilot Mini . . . . . . . . . . . . . . . . 39
Table 14 Quick Install Wizard parameters for a CallPilot 150 . . . . . . . . . . . . . . . . . 41
Table 15 Assigned Feature Codes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 43
Table 16 Maximum disk space required to backup CallPilot Mini/CallPilot 150 . . . 54
Table 17 Non-expanded Modular ICS DNs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 83
Table 18 Modular ICS 2-port cartridge DNs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 83
Table 19 Modular ICS 6-port cartridge DNs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 83
10
P0990474 03
11
CallPilot Mini/CallPilot 150 Installation and Maintenance Guide
Preface
The CallPilot Mini/CallPilot 150 is a voice messaging product suited for small to medium sized
businesses. It combines the voicemail and call processing features of a large business system into a
compact, easy to use system.
Before you begin
This guide is intended for install technicians. This guide assumes that you have a working
knowledge of the telephone system on which you are installing the CallPilot Mini/CallPilot 150.
Text conventions
This guide uses the following text conventions:
angle brackets (< >) Indicate that you choose the text to enter based on the description inside
the brackets. Do not type the brackets when entering the command.
Example: If the command syntax is
ping <ip_address>
, you enter
ping 192.32.10.12
bold Courier text
Indicates command names and options and text that you need to enter.
Example: Use the
dinfo
command.
Example: Enter
show ip
{alerts|routes}
.
italic text Indicates book titles.
Example: CallPilot Manager Set Up and Operation Guide
plain Courier
text
Indicates command syntax and system output, for example, prompts
and system messages.
Example: Set Trap Monitor Filters
ıËÊÊ‚ˆÍ
Indicates the buttons you press on a telephone.
Example: ≤·°‹
Display font
Indicates text prompts that appear on the telephone display.
Example: Group lists? Y
Underlined display
font
Indicates a label that appears above the display button. You press the
button below this label to perform the action.
Example: Press OK
.
12 Preface
P0990474 03
About the buttons on your telephone
This guide shows the Business Series Terminal buttons. Table 1 shows which buttons to use on the
different types of Nortel Networks telephones.
You can enter , ƒ or ƒ and the code to use a feature. For example: Press
≤·°⁄ to access your mailbox.
The T7100 works differently from other telephones on your system because it does not
have line buttons. Where other telephones can require that you select a line button to
answer a call, with the T7100 terminal you pick up the handset. Where other telephones
require you to select a line button to take a call off hold, you press on the T7100
terminal.
On T7100 terminals, you can answer a second call by pressing . Your active call is put
on hold and you connect to the waiting call. You can have no more than two active calls at
one time.
The T7100 terminal does not have a © button.
Related publications
For more information about programming CallPilot Mini/CallPilot 150, refer to the following
publications:
CallPilot Manager Set Up and Operation Guide
Provides instructions for setting up the CallPilot Mini/CallPilot 150 using CallPilot Manager.
CallPilot 150 Telephone Administration Guide
Provides instructions for setting up the CallPilot 150 using a Norstar telephone.
CallPilot Programming Record
Provides a record of the settings used for the CallPilot Mini/CallPilot 150.
Nortel Networks Call Center Set Up and Operation Guide
Provides instructions for setting up the Call Center features on CallPilot 150.
Table 1 Telephone buttons
Button Name T7100, T7208, T7316
M7100, M7208,
M7310, M7324
M7100N, M7208N,
M7310N, M7324N
Feature ƒ ƒ
Handsfree ¬ © ©
Mute © © ©
Hold ˙ ˙
Volume Control
Release ® ® ®
Preface 13
CallPilot Mini/CallPilot 150 Installation and Maintenance Guide
Nortel Networks Call Center Reporting Set Up and Operation Guide
Provides instructions for setting up the Call Center Reporting feature on CallPilot 150.
How to Get Help
USA and Canada
Authorized Distributors - ITAS Technical Support
Telephone:
1-800-4NORTEL (1-800-466-7835)
If you already have a PIN Code, you can enter Express Routing Code (ERC) 196#.
If you do not yet have a PIN Code, or for general questions and first line support, you can enter
ERC 338#.
Website:
http://www.nortelnetworks.com/itas/
email:
naitas@nortelnetworks.com
Presales Support (CSAN)
Telephone:
1-800-4NORTEL (1-800-466-7835)
Use Express Routing Code (ERC) 1063#
EMEA (Europe, Middle East, Africa)
Technical Support - CTAS
Telephone:
00800 800 89009 or 33 4 9296 1341
Fax:
33 49296 1598
14 Preface
P0990474 03
email:
emeahelp@nortelnetworks.com
CALA (Caribbean & Latin America)
Technical Support - CTAS
Telephone:
1-954-858-7777
email:
csrmgmt@nortelnetworks.com
APAC (Asia Pacific)
Technical Support - CTAS
Telephone:
+61 388664627
Fax:
+61 388664644
email:
asia_support@nortelnetworks.com
15
CallPilot Mini/CallPilot 150 Installation and Maintenance Guide
Chapter 1
How to use this guide
This guide explains:
what CallPilot Mini/CallPilot 150 is
how to install CallPilot Mini/CallPilot 150
how to initialize CallPilot Mini/CallPilot 150
how to troubleshoot CallPilot Mini/CallPilot 150
How to use this guide
Chapter 1, “How to use this guide” explains the contents of this guide and the conventions it uses.
Chapter 2, “System overview” provides a functional overview of the CallPilot Mini/CallPilot 150.
Chapter 3, “Preparing to install the CallPilot Mini/CallPilot 150” describes what is required before
you install the CallPilot Mini/CallPilot 150.
Chapter 4, “Installing CallPilot Mini/CallPilot 150” describes how to install the CallPilot Mini/
CallPilot 150.
Chapter 5, “Initializing the CallPilot Mini/CallPilot 150” describes how to program the initial
parameters for the CallPilot Mini/CallPilot 150.
Chapter 6, “Language Configuration Utility describes how to change the languages available on
the CallPilot Mini/CallPilot 150.
Chapter 7, “Password administration” describes how to reset the passwords on CallPilot Mini/
CallPilot 150.
Chapter 8, “Backing up and restoring CallPilot describes how to back up and restore CallPilot
information.
Chapter 9, “Upgrading CallPilot Mini/CallPilot 150” describes how to upgrade CallPilot Mini/
CallPilot 150.
Chapter 10, “Troubleshooting” describes problems, error messages and corrective actions.
Appendix A, “Modem Access” describes how to use a modem to access CallPilot 150.
Appendix B, “Norstar Directory Numbers” describes the port numbers and default Directory
Numbers (DNs) on various Norstar systems.
16 Chapter 1 How to use this guide
P0990474 03
How the instructions are presented
The tasks in this book are presented as step-by-step instructions, in the order you must carry them
out.
Warning and caution symbols
Sometimes you will see symbols warning you to be careful. These symbols include:
Before you begin any task, read all the steps, including Notes, Cautions, and Warnings.
Note: alerts you to steps that are complicated or critical.
Caution:
alerts you to situations where you may damage the equipment.
Warning:
alerts you to situations where there is the possibility of injuring yourself.
17
CallPilot Mini/CallPilot 150 Installation and Maintenance Guide
Chapter 2
System overview
About CallPilot Mini/CallPilot 150
The CallPilot Mini/CallPilot 150 is a voice messaging product suited for small to medium sized
businesses. It combines the voicemail and call processing features of a large business system into a
compact, easy to use system.
CallPilot Mini offers
connection to a compatible Meridian 1 telephone system
voicemail with a CallPilot interface
up to eight voice channels
CallPilot 150 offers
connection to a compatible Norstar telephone system
voicemail with a choice of a CallPilot or Norstar Voice Mail interface
up to eight voice channels
Call Center functionality
Features of CallPilot
Table 2 CallPilot features
Feature CallPilot 150 CallPilot Mini
Number of voice channels 8 8
Storage (hours) 24 59
Additional storage Yes (to 59 hours) Yes (to 82 hours)
Maximum number of subscriber mailboxes 200 200
Basic voicemail Included Included
Outbound transfer Included Included
Call recording, call interrupt Included Not available
Auto-Attendant and Custom Call Routing (CCR) Included Included
Networking (digital, AMIS) Optional Optional
Unified Messaging Optional Optional
Basic Call Center Optional Not available
Call Center Reporting Optional Not available
Maximum Skillsets 2 Not available
Maximum active agents 10 Not available
18 Chapter 2 System overview
P0990474 03
Compatibility
Meridian 1 systems compatible with CallPilot Mini
The CallPilot Mini can connect to these Meridian 1 telephone systems:
Norstar systems compatible with CallPilot 150
The CallPilot 150 can connect to these Norstar telephone systems:
Hardware overview
The CallPilot Mini/CallPilot 150 is a compact device that you can mount on a desk or on the wall.
Figure 1 points out the various parts of the CallPilot hardware.
Data connectors
The CallPilot Mini/CallPilot 150 has the following connections:
one RJ-45 jack for a 10/100 Mbps Ethernet connection to a local network
one RS-232 port for connecting a terminal which provides alternative access
two RJ-11 jacks, labeled Port A and Port B, for connections to a Norstar KSU or Meridian 1
PBX.
Each RJ-11 jack can support two TCM connections. Each TCM connection can support two
voice channels. This gives the CallPilot Mini/CallPilot 150 a total of eight voice channels.
Table 3 Compatible Meridian 1 systems
Meridian 1 system Compatible software version
Option 11C X11 release 22 or higher
Option 11C Mini X11 release 22 or higher
Table 4 Compatible Norstar KSU systems
Norstar system Compatible software version
Modular ICS 4.1 or higher
Compact ICS 4.1 or higher
Note: CallPilot 150 does not work with Centrex KSUs.
To use the Call Center feature, your KSU must have software release DR6 or higher and
support Disconnect Supervision.
Chapter 2 System overview 19
CallPilot Mini/CallPilot 150 Installation and Maintenance Guide
Figure 1 Inside the CallPilot Mini/CallPilot 150
PCMCIA slots
The CallPilot Mini/CallPilot 150 has two PCMCIA slots.
The bottom slot is used for the feature cartridge. The feature cartridge is the device that stores
the CallPilot software, greetings and voice messages.
The top slot is used during software upgrades.
For the locations of the PCMCIA slots, refer to Figure 1.
Dimensions
The CallPilot Mini/CallPilot 150 has the following dimensions:
Height: 33 cm (13 inches)
Width: 20 cm (8 inches)
Depth: 4 cm (1.5 inches)
Cable trough
Power 9V DC
Port A TCM 1, 3
Port B TCM 2, 4
Ethernet port
Serial port
Top PCMCIA slot
Bottom PCMCIA slot
Cable entry slot
Status indicator lights
20 Chapter 2 System overview
P0990474 03
Voice message storage
The voice message storage is the amount of memory that CallPilot Mini/CallPilot 150 has to store
greetings and voicemail messages.
The CallPilot Mini/CallPilot 150 provides 24 hours of voice message storage. With the optional
message storage upgrade, the CallPilot Mini/CallPilot 150 provides 59 hours of voice message
storage.
Power
An external power supply provides 9V DC for the CallPilot Mini/CallPilot 150. Use only the
power supply that is provided with the CallPilot Mini/CallPilot 150.
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Nortel Networks P0990474 User manual

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