HP LaserJet Pro M304-M305 series Owner's manual

Category
Laser/LED printers
Type
Owner's manual
User Guide
www.hp.com/videos/LaserJet
www.hp.com/support/ljM304
www.hp.com/support/ljM404
HP LaserJet Pro M304-M305, M404-M405
1
2
HP LaserJet Pro M304-M305, M404-M405
User Guide
Copyright and License
© Copyright 2019 HP Development Company,
L.P.
Reproduction, adaptation, or translation without
prior written permission is prohibited, except as
allowed under the copyright laws.
The information contained herein is subject to
change without notice.
The only warranties for HP products and
services are set forth in the express warranty
statements accompanying such products and
services. Nothing herein should be construed as
constituting an additional warranty. HP shall not
be liable for technical or editorial errors or
omissions contained herein.
Edition 3, 2/2021
Trademark Credits
Adobe
®
, Adobe Photoshop
®
, Acrobat
®
, and
P
ostScript
®
are trademarks of Adobe Systems
Inc
orporated.
Apple and the Apple logo are trademarks of
Apple Inc., registered in the U.S. and other
countries.
macOS is a trademark of Apple Inc., registered in
the U.S. and other countries.
AirPrint is a trademark of Apple Inc., registered in
the U.S. and other countries.
Google™ is a trademark of Google Inc.
Microsoft®, Windows®, Windows® XP, and
Windows Vista® are U.S. registered trademarks
of Microsoft Corporation.
UNIX
®
is a registered trademark of The Open
Gr
oup.
Table of contents
1 Printer overview ........................................................................................................................................................................................ 1
Warning icons ............................................................................................................................................................................ 1
Potential shock hazard ............................................................................................................................................................ 2
Printer views .............................................................................................................................................................................. 4
Printer front view ................................................................................................................................................. 4
Printer back view .................................................................................................................................................. 4
Control panel view ............................................................................................................................................... 5
Printer specications ................................................................................................................................................................ 7
Technical specications ....................................................................................................................................... 7
Supported operating systems ........................................................................................................................... 7
Mobile printing solutions .................................................................................................................................... 8
Printer dimensions .............................................................................................................................................. 9
Power consumption, electrical specications, and acoustic emissions .................................................... 11
Operating environment range ......................................................................................................................... 11
Printer hardware setup and software installation ............................................................................................................ 11
2 Paper trays .............................................................................................................................................................................................. 13
Introduction ............................................................................................................................................................................. 13
Load paper to Tray 1 ............................................................................................................................................................. 14
Introduction ........................................................................................................................................................ 14
Load Paper Tray 1 ............................................................................................................................................. 14
Tray 1 paper orientation ................................................................................................................................... 16
Load paper to Tray 2 ............................................................................................................................................................. 18
Introduction ........................................................................................................................................................ 18
Load Paper Tray 2 ............................................................................................................................................. 18
Tray 2 paper orientation ................................................................................................................................... 20
Load paper to Tray 3 ............................................................................................................................................................. 22
Introduction ........................................................................................................................................................ 22
Load Paper Tray 3 (optional) ........................................................................................................................... 22
Tray 3 paper orientation ................................................................................................................................... 24
Load and print envelopes ..................................................................................................................................................... 26
ENWW iii
Introduction ........................................................................................................................................................ 26
Print envelopes .................................................................................................................................................. 26
Envelope orientation ......................................................................................................................................... 26
3 Supplies, accessories, and parts .......................................................................................................................................................... 29
Order supplies, accessories, and parts ............................................................................................................................... 30
Ordering .............................................................................................................................................................. 30
Supplies and accessories ................................................................................................................................. 30
Customer self-repair parts ............................................................................................................................... 31
Dynamic security .................................................................................................................................................................... 32
Congure the HP toner-cartridge-protection supply settings ........................................................................................ 33
Introduction ........................................................................................................................................................ 33
Enable or disable the Cartridge Policy feature ............................................................................................. 34
Use the printer control panel to enable the Cartridge Policy feature ................................... 34
Use the printer control panel to disable the Cartridge Policy feature .................................. 34
Use the HP Embedded Web Server (EWS) to enable the Cartridge Policy feature ............. 34
Use the HP Embedded Web Server (EWS) to disable the Cartridge Policy feature ............ 35
Enable or disable the Cartridge Protection feature ...................................................................................... 37
Use the printer control panel to enable the Cartridge Protection feature ........................... 37
Use the printer control panel to disable the Cartridge Protection feature .......................... 37
Use the HP Embedded Web Server (EWS) to enable the Cartridge Protection feature ..... 38
Use the HP Embedded Web Server (EWS) to disable the Cartridge Protection feature .... 38
Replace the toner cartridge .................................................................................................................................................. 40
Toner cartridge information ............................................................................................................................. 40
Remove and replace the cartridge .................................................................................................................. 42
4 Print .......................................................................................................................................................................................................... 45
Print tasks (Windows) ............................................................................................................................................................ 46
How to print (Windows) .................................................................................................................................... 46
Automatically print on both sides (Windows) ............................................................................................... 46
Manually print on both sides (Windows) ........................................................................................................ 47
Print multiple pages per sheet (Windows) .................................................................................................... 47
Select the paper type (Windows) .................................................................................................................... 48
Additional print tasks ........................................................................................................................................ 48
Print tasks (macOS) ............................................................................................................................................................... 49
How to print (macOS) ........................................................................................................................................ 49
Automatically print on both sides (macOS) ................................................................................................... 49
Manually print on both sides (macOS) ........................................................................................................... 49
Print multiple pages per sheet (macOS) ........................................................................................................ 50
Select the paper type (macOS) ........................................................................................................................ 50
Additional print tasks ........................................................................................................................................ 51
iv ENWW
Store print jobs on the printer to print later or print privately ........................................................................................ 52
Introduction ........................................................................................................................................................ 52
Before beginning ............................................................................................................................................... 52
Set up job storage ............................................................................................................................................. 52
Disable or enable the job storage feature ..................................................................................................... 53
Create a stored job (Windows) ......................................................................................................................... 54
Create a stored job (macOS) ............................................................................................................................ 55
Print a stored job ............................................................................................................................................... 56
Delete a stored job ............................................................................................................................................ 57
Delete a job that is stored on the printer .................................................................................. 57
Information sent to printer for Job Accounting purposes ........................................................................... 57
Mobile printing ........................................................................................................................................................................ 58
Introduction ........................................................................................................................................................ 58
Wi-Fi Direct printing (wireless models only) .................................................................................................. 59
To turn on Wi-Fi Direct .................................................................................................................. 59
Change the printer Wi-Fi Direct name ....................................................................................... 60
Step one: Open the HP Embedded Web Server ................................................... 60
Step two: Change the Wi-Fi Direct name .............................................................. 60
HP ePrint via Email ............................................................................................................................................ 60
AirPrint ................................................................................................................................................................. 61
Android embedded printing ............................................................................................................................. 62
5 Manage the printer ................................................................................................................................................................................. 63
Change the printer connection type (Windows) ................................................................................................................ 63
Advanced conguration with HP Embedded Web Server and Printer Home Page (EWS) .......................................... 65
Method one: Open the HP Embedded Web Server (EWS) from the software ......................................... 65
Method two: Open the HP Embedded Web Server (EWS) from a web browser ...................................... 65
Congure IP network settings .............................................................................................................................................. 68
Introduction ........................................................................................................................................................ 68
Printer sharing disclaimer ................................................................................................................................ 68
View or change network settings ................................................................................................................... 68
Rename the printer on a network ................................................................................................................... 69
Manually congure IPv4 TCP/IP parameters from the control panel ........................................................ 69
Link speed and duplex settings ....................................................................................................................... 70
Printer security features ....................................................................................................................................................... 71
Introduction ........................................................................................................................................................ 71
Assign or change the system password using the Embedded Web Server ............................................. 71
Energy-conservation settings .............................................................................................................................................. 72
Introduction ........................................................................................................................................................ 72
Print with EconoMode ....................................................................................................................................... 72
Set the Sleep Delay (Min.) setting ................................................................................................................... 72
ENWW v
Set the Shutdown after Sleep (Hr.) setting ................................................................................................... 72
Set the Disable Shutdown setting .................................................................................................................. 73
HP Web Jetadmin ................................................................................................................................................................... 73
Update the rmware .............................................................................................................................................................. 74
Method one: Update the rmware using the control panel ........................................................................ 74
Method two: Update the rmware using the HP Printer Update utility .................................................... 74
6 Solve problems ....................................................................................................................................................................................... 77
Customer support .................................................................................................................................................................. 77
Restore the factory-set defaults ......................................................................................................................................... 78
A “Cartridge is low” or “Cartridge is very low” message displays on the printer control panel ................................. 79
Change the “Very Low” settings ...................................................................................................................... 80
Change the "Very Low" settings from the control panel ........................................................ 80
Order supplies .................................................................................................................................................... 80
Printer does not pick up paper or misfeeds ....................................................................................................................... 81
Introduction ........................................................................................................................................................ 81
The printer does not pick up paper ................................................................................................................. 81
The printer picks up multiple sheets of paper .............................................................................................. 84
Clear paper jams ..................................................................................................................................................................... 86
Introduction ........................................................................................................................................................ 86
Experiencing frequent or recurring paper jams? .......................................................................................... 86
Paper jam locations ........................................................................................................................................... 87
Clear paper jams in Tray 1 ................................................................................................................................ 88
Clear paper jams in Tray 2 ................................................................................................................................ 88
Clear paper jams in Tray 3 ................................................................................................................................ 92
Clear paper jams in the toner cartridge or fuser area ................................................................................. 96
Clear paper jams in the output bin ............................................................................................................... 100
Clear paper jams in the duplexer .................................................................................................................. 102
Resolving print quality problems ...................................................................................................................................... 105
Introduction ...................................................................................................................................................... 105
Troubleshoot print quality ............................................................................................................................. 106
Update the printer rmware ..................................................................................................... 106
Print from a dierent software program ................................................................................ 106
Check the paper-type setting for the print job ...................................................................... 107
Check the paper type setting on the printer ..................................................... 107
Check the paper type setting (Windows) ........................................................... 107
Check the paper type setting (macOS) ............................................................... 107
Check toner-cartridge status .................................................................................................... 108
Step one: Print a supplies status page ............................................................... 108
Step two: Check supplies status .......................................................................... 108
Print a cleaning page .................................................................................................................. 108
vi ENWW
Visually inspect the toner cartridge or cartridges ................................................................. 109
Check paper and the printing environment ............................................................................ 110
Step one: Use paper that meets HP specications .......................................... 110
Step two: Check the environment ....................................................................... 110
Step three: Set the individual tray alignment .................................................... 110
Try a dierent print driver ......................................................................................................... 111
Check the EconoMode settings ................................................................................................ 111
Adjust print density .................................................................................................................... 112
Troubleshoot image defects ......................................................................................................................... 113
Solve wired network problems .......................................................................................................................................... 121
Introduction ...................................................................................................................................................... 121
Poor physical connection ............................................................................................................................... 121
The computer is unable to communicate with the printer ....................................................................... 121
The printer is using incorrect link and duplex settings for the network ................................................. 122
New software programs might be causing compatibility problems ....................................................... 122
The computer or workstation might be set up incorrectly ....................................................................... 122
The printer is disabled, or other network settings are incorrect ............................................................. 122
Solve wireless network problems ..................................................................................................................................... 123
Introduction ...................................................................................................................................................... 123
Wireless connectivity checklist ...................................................................................................................... 123
The printer does not print after the wireless conguration completes .................................................. 124
The printer does not print, and the computer has a third-party rewall installed ............................... 124
The wireless connection does not work after moving the wireless router or printer .......................... 124
Cannot connect more computers to the wireless printer ......................................................................... 125
The wireless printer loses communication when connected to a VPN ................................................... 125
The network does not appear in the wireless networks list .................................................................... 125
The wireless network is not functioning ..................................................................................................... 125
Perform a wireless network diagnostic test ............................................................................................... 126
Reduce interference on a wireless network ................................................................................................ 126
Index ........................................................................................................................................................................................................... 127
ENWW vii
viii ENWW
1 Printer overview
Review the location of features on the printer, the physical and technical specications of the printer, and where
to locate setup information.
Warning icons
Potential shock hazard
Printer views
Printer specications
Printer hardware setup and software installation
For more information:
The following information is correct at the time of publication. For current information, see www.hp.com/
support/ljM304 or www.hp.com/support/ljM404.
HP's all-inclusive help for the printer includes the following information:
Install and congure
Learn and use
Solve problems
Download software and rmware updates
Join support forums
Find warranty and regulatory information
Warning icons
Use caution if you see a warning icon on your HP printer, as indicated in the icon denitions.
Caution: Electric shock
ENWW 1
Caution: Hot surface
Caution: Keep body parts away from moving parts
Caution: Sharp edge in close proximity
Warning
Potential shock hazard
Review this important safety information.
2 Chapter 1 Printer overview ENWW
Read and understand these safety statements to avoid an electrical shock hazard.
Always follow basic safety precautions when using this product to reduce risk of injury from re or electric
shock.
Read and understand all instructions in the user guide.
Observe all warnings and instructions marked on the product.
Use only a grounded electrical outlet when connecting the product to a power source. If you do not know
whether the outlet is grounded, check with a qualied electrician.
Do not touch the contacts on any of the sockets on the product. Replace damaged cords immediately.
Unplug this product from wall outlets before cleaning.
Do not install or use this product near water or when you are wet.
Install the product securely on a stable surface.
Install the product in a protected location where no one can step on or trip over the power cord.
ENWW 3
Printer views
Identify parts on the printer and buttons on the control panel.
Printer front view
Printer back view
Control panel view
Printer front view
Identify the parts on the front of the printer.
Figure 1-1 Printer front view
3
1
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5
6
8
7
2
3
1
2
Number Description
1 2-line backlit control panel
2 Front door release button (access to the toner cartridge)
3 Power on/o button
4 Tray 3 (optional)
5 Tray 2
6 Tray 1
7 Output bin extension
8 Output bin
Printer back view
Identify the parts on the back of the printer.
4 Chapter 1 Printer overview ENWW
Figure 1-2 Printer rear view
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7
5
6
4
1
2
3
Number Description
1 USB port (for job storage and private printing)
NOTE: This port might be covered.
2 USB interface port
3 Ethernet port (network models only)
4 Power connection
5 Tray 3 (optional)
NOTE: Tray 3 extends when legal-size or A4-size paper is loaded.
6 Dust cover for Tray 2
NOTE: Dust cover ips up when legal-size or A4-size paper is loaded.
7 Serial number and product number label
8 Rear door (access for clearing jams)
Control panel view
Identify the buttons and lights on the printer control panel.
ENWW Printer views 5
Figure 1-3 Printer control panel
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3
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1
8
9
5
6
4
Number Item Description
1 Control panel display This screen displays menus and printer information.
2 Attention light (amber) This light blinks when the printer requires user attention.
3 Ready light (green) This light is on when the printer is ready to print. It blinks when the printer is receiving
print data.
4
Left arrow button
Use this button to navigate through the menus or to decrease a value that appears on
the display.
5
Back arrow button
Use this button for the following actions:
Exit the control panel menus.
Scroll back to a previous menu in a sub-menu list.
Scroll back to a previous menu item in a sub-menu list (without saving changes
to the menu item).
6
Wireless button (wireless
models only)
Use this button to access the wireless menu.
7
Right arrow button
Use this button to navigate through the menus or to increase a value that appears on
the display.
8 OK button Press the OK button for the following actions:
Open the control panel menus.
Open a sub-menu displayed on the control panel display.
Select a menu item.
Clear some errors.
Begin a print job in response to a control-panel prompt (for example, when the
message Press [OK] to continue appears on the control panel display).
9
Cancel button
Press this button to cancel a print job or to exit the control panel menus.
6 Chapter 1 Printer overview ENWW
Printer specications
Review hardware, software, and printer environment specications.
Technical specications
Supported operating systems
Mobile printing solutions
Printer dimensions
Power consumption, electrical specications, and acoustic emissions
Operating environment range
IMPORTANT: The following specications are correct at the time of publication, but they are subject to change.
For current information, see www.hp.com/support/ljM304 or www.hp.com/support/ljM404.
Technical specications
Review the technical specications for the printer.
See www.hp.com/support/ljM304 or www.hp.com/support/ljM404 for current information.
Supported operating systems
The following information applies to the printer-specic Windows and HP print drivers for macOS and to the
software installer.
Windows: The HP Software Installer installs either a V3 or V4 PCL 6 driver depending on the Windows operating
system along with optional software when using the full software installer. See the software installation notes
for more information.
macOS: Mac computers are supported with this printer. Download HP Easy Start either from 123.hp.com/
LaserJet or from the Printer Support page, and then use HP Easy Start to install the HP print driver. HP Easy Start
is not included in the HP Software Installer.
1. Go to 123.hp.com/LaserJet.
2. Follow the steps provided to download the printer software.
Linux: For information and print drivers for Linux, go to www.hp.com/go/linuxprinting.
UNIX: For information and print drivers for UNIX, go to www.hp.com/go/unixmodelscripts.
Table
1-1 Supported operating systems and print drivers
Operating system Print driver installed (from the software on the web)
Windows 7, 32-bit and 64-bit The HP PCL 6 (V3) printer-specic print driver is installed for this
operating system as part of the software installation.
Windows 8, 32-bit and 64-bit The HP PCL 6 (V3) printer-specic print driver is installed for this
operating system as part of the software installation.
1
Windows 8.1, 32-bit and 64-bit The HP PCL-6 (V4) printer-specic print driver is installed for this
operating system as part of the software installation.
2
ENWW Printer specications 7
Table 1-1 Supported operating systems and print drivers (continued)
Operating system Print driver installed (from the software on the web)
Windows 10, 32-bit and 64-bit The HP PCL-6 (V4) printer-specic print driver is installed for this
operating system as part of the software installation.
Windows Server 2008 R2, 64-bit The HP PCL 6 (V3) printer-specic print driver is available for
download from the printer support website. Download the driver,
and then use the Microsoft Add Printer tool to install it.
3
Windows Server 2008 R2, SP1, 64-bit The HP PCL 6 (V3) printer-specic print driver is available for
download from the printer support website. Download the driver,
and then use the Microsoft Add Printer tool to install it.
Windows Server 2012 The HP PCL 6 (V3) printer-specic print driver is available for
download from the printer support website. Download the driver,
and then use the Microsoft Add Printer tool to install it.
Windows Server 2012 R2 The HP PCL 6 (V3) printer-specic print driver is available for
download from the printer support website. Download the driver,
and then use the Microsoft Add Printer tool to install it.
Windows Server 2016, 64-bit The HP PCL 6 (V3) printer-specic print driver is available for
download from the printer support website. Download the driver,
and then use the Microsoft Add Printer tool to install it.
macOS Sierra v10.12, macOS High Sierra v10.13, macOS Mojave
v10.14
To install the print driver, download HP Easy Start from 123.hp.com/
LaserJet. Follow the steps provided to install the printer software
and print driver.
1
Windows 8 RT support is provided through Microsoft IN OS Version 4, 32-bit driver.
2
Windows 8.1 RT support is provided through Microsoft IN OS Version 4, 32-bit driver.
3
Microsoft retired mainstream support for Windows Server 2008 in January 2015. HP will continue to provide best eort support for the
discontinued Server 2008 operating system.
NOTE: For a current list of supported operating systems, go to www.hp.com/support/ljM304 or www.hp.com/
support/ljM404 for HP's all-inclusive help for the printer.
Table 1-2 Minimum system requirements
Windows 7, 8, 8.1, 10 macOS Sierra v10.12, macOS
High Sierra v10.13, macOS
Mojave v10.14 Mobile devices, iOS, Android
32-bit or 64-bit
2 GB of available hard disk
space
Microsoft Internet Explorer
Internet connection
USB port
2 GB of available hard disk
space
Internet connection
Router connection not required
www.hp.com/go/mobileprinting
Mobile printing solutions
HP oers multiple mobile and ePrint solutions to enable easy printing to an HP printer from a laptop, tablet,
smartphone, or other mobile device.
To see the full list and to determine the best choice, go to www.hp.com/go/MobilePrinting.
8 Chapter 1 Printer overview ENWW
Bluetooth Low Energy
HP Smart app for iOS and Android devices
Google Cloud Print
AirPrint
Android Printing
HP Roam
Printer dimensions
Make sure your printer environment is large enough to accommodate the printer.
2
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2
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3
3
1
Table 1-3 Dimensions for the M304, M305, M404, and M405 models
Measurement Printer fully closed Printer fully opened
1. Height 216 mm (8.5 in) 241 mm (9.5 in)
2. Depth 357 mm (14 in) 781 mm (30.8 in)
3. Width 381 mm (15 in) 381 mm (15 in)
Weight (with cartridges) 8.9 kg (19.6 lb) 8.9 kg (19.6 lb)
ENWW Printer specications 9
2
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3
2
1
3
Table 1-4 Dimensions for the optional 550-sheet tray
Measurement Tray fully closed Tray fully open
1. Height 131 mm (5.1 in) 131 mm (5.1 in)
2. Depth 357 mm (14 in) 781 mm (30.8 in)
3. Width 381 mm (15 in) 381 mm (15 in)
Weight 3.7 kg (8.2 lb) 3.7 kg (8.2 lb)
2
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2
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3
2
Table 1-5 Dimensions for the printer with the optional 550-sheet tray
Measurement Printer fully closed Printer fully opened
1. Height 345 mm (13.6 in) 372 mm (14.6 in)
2. Depth 357 mm (14 in) 781 mm (30.8 in)
10 Chapter 1 Printer overview ENWW
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HP LaserJet Pro M304-M305 series Owner's manual

Category
Laser/LED printers
Type
Owner's manual

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