Ohaus Corporation www.ohaus.com 1 Explorer 5 Semi-Micro Balances
Explorer®Semi-Micro Balances
Service Manual
Page No.
1 GETTING STARTED 1
1.1 INTRODUCTION 1
1.2 SERVICE FACILITIES 1
1.3 TOOLS AND TEST EQUIPMENT REQUIRED 2
1.4 SPECIFICATIONS 2
1.5 UNIT CAPACITY AND READABILITY 3
1.6 BALANCE OPERATION 4
1.6.1 Overview of the Controls 4
1.6.2 Main Menu and Principal Functions 5
1.6.3 Menu Navigation 5
1.6.4 Changing Settings 6
1.6.5 Functions and Icons 7
1.7 IONISZER 9
1.8 LEGAL FOR TRADE (LFT) 9
1.9 MENU STRUCTURE 10
1.9.1 User Menu 10
1.9.2 Diagnostics Menu 10
1.10 Securing the Menu and Key Lock menu settings 11
2 DIAGNOSTIC GUIDE 12
2.1 TROUBLESHOOTING 12
2.2 SOFTWARE 12
2.3 DIAGNOSTIC GUIDE 12
3 MAINTENANCE / REPAIR PROCEDURES 16
3.1 PREVENTIVE MAINTENANCE 16
3.2 OPENING THE BALANCE 16
3.2.1 Preparation for Opening Explorer® Models 16
3.2.2 Opening the Terminal Module 18
3.2.3 Opening the Base Module with a Draftshield 20
3.3 REPLACING THE LOAD CELL 22
3.4 REPLACING THE PRINTED CIRCUIT BOARD ASSEMBLIES (PCBA) 25
3.4.1 Terminal 25
3.4.2 Base 28
3.5 Replacing the Function Label 30
3.6 Replacing the Touch Panel 31
3.7 Replacing the Feet 31
3.8 Replacing the Ionizer 32
3.9 Replacing the Auto Door Mechanism 33
3.9.1 Replacing the PCBA door sensor 33
3.9.2 Replacing bracket driver assembly 34
3.9.3 Assemble motor driver assembly 35
3.9.4 Replacing motor 35
Page No.
4 TESTING 36
4.1 TEST MASSES REQUIRED 36
4.2 OPERATIONAL TEST 36
4.3 LOAD CELL TEST USING RAMP 36
4.4 PERFORMANCE TESTS 36
4.4.1 Precision Test 37
4.4.2 Repeatability Test (non-approved models) 37
4.4.3 Linearity Test 39
4.4.4 Off-Center Load Test 39
5 PARTS LISTS & DIAGRAMS 41
5.1 TERMINAL SPARE PARTS 41
5.2 BASE SPARE PARTS EXPLOERER 5 DECIMAL 43
5.3 DRAFTSHEILD SPARE PARTS EXPLORER 5 DECIMAL 45
APPENDIX A - USER CALIBRATIONS 47
A.1 SPAN CALIBRATION 47
A.2 LINEARITY CALIBRATION 48
A.3 TOUCH SCREEN CALIBRATION 48
APPENDIX B - DIAGNOSTIC / SERVICE MENU 49
B.1 User Accessible Diagnostics 49
B.2 Service Sub-Menu 50
APPENDIX C – SERVICE TOOL 54
C.1 Balance Commands 54
C.2 RS232 (DB9) Pin Connections 58
C.3 USB Interface 58
APPENDIX D – FIRMWARE UPGRADE VIA USB 60
LIST OF TABLES
TABLE NO. TITLE Page No.
1-1 Specifications ………………………………………………………………………………………………………..2
1-2 Capacity and Readability .................................................................................................................. .........3
1-3 LFT Settings ...............................................................................................................................................9
1-4 Explorer® User Menu ................................................................................................................................10
2-1 Diagnostic Guide .............................................................................................................................……..13
4-1 Calibration Mass Values ..................................................................................................................... ….37
4-2 Repeatability Worksheet ..................................................................................................................... ….39
4-3 Linearity Test – Reference and Load Masses ..................................................................................... …40
4-4 Off Center Load Mass Values ..................................................................................................................41
4-5 Tolerance Table ……………………………………………………………………………………………………42
5-1 Terminal Spare Parts ...............................................................................................................................43
5-2 Base Spare parts Explorer 5 Decimal Models………………………………………………………………….45
5-3 Draft Shield Spare Parts Explorer 5 Decimal Models………………………………………………………….47
B-1 Service Calibration Mass Values ......................................................................................................... …54
C-1 Interface Command List ...........................................................................................................................56
Ohaus Corporation www.ohaus.com 1 Explorer 5 Semi-Micro Balances
1 GETTING STARTED
1.1 INTRODUCTION
This service manual contains the information needed to perform routine maintenance and service
on the Ohaus Explorer® Series balances. Familiarity with the balance’s Instruction Manual is
assumed. The contents of this manual are contained in five chapters:
Chapter 1 - Getting Started
Contains information on service facilities, tools,
specifications, and
the mechanical and electronic functions of the
balance.
Chapter 2 - Troubleshooting
Contains a diagnostic guide and error code table.
Chapter 3 - Maintenance Procedures
Contains preventive maintenance procedures and
disassembly, repair and replacement procedures.
Chapter 4 - Testing
Contains a list of required test masses, an
operational test, segment display test, performance
tests and adjustments.
Chapter 5 - Drawings and Parts Lists
Contains exploded views of Explorer® balances
identifying
all serviceable components.
Appendix A - User Calibrations
Explains user calibration procedures that may need
to be
performed during service.
Appendix B - Service Calibration
Describes the Service Menu and sub-menus, which
allow
authorized service personnel to see Ramp readings
and perform service calibrations.
Appendix C - Software Service Tool Instructions
Used to re-configure the balance after
replacing a Printed Circuit Board or Load-cell.
1.2 SERVICE FACILITIES
To service a balance, the service area should meet the following requirements:
Should be temperature controlled and meet balance specifications for temperature
environmental requirements.
Must be free of vibrations such as fork lift trucks close by, large motors, air currents or drafts
from air conditioning/heating ducts, open windows, people walking by, fans, etc.
Area must be clean and free of excessive dust.
Work surface must be stable and level.
Balance must not be exposed to direct sunlight or radiating heat sources.
Handle all electronic assemblies with appropriate Electro-Static protection.
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1.3 TOOLS AND TEST EQUIPMENT REQUIRED
Common hand tools are sufficient to disassemble the Explorer® balances.
A PC running Microsoft Windows XP or later.
Explorer® Software Service Tool, PN 83032124
RS232 Cable – Balance to PC PN 80500525
Digital voltmeter (DVM) with an input impedance of at least 10 meg-ohms at 1 volt DC.
Masses as shown in Table 4-1.
1.4 SPECIFICATIONS
Specifications for the Ohaus Explorer® Balances are listed in Table 1-1. When a balance has been
serviced, it must meet the specifications listed in the table. Before servicing the balance, determine
what specifications are not met.
Special Note regarding Approved balances:
The specifications for the approved balances below are only for initial testing. These balances must
be tested according to the requirements of the local Weights and Measures authority. Before
returning the balance to service an approved representative of the local Weights and Measures
authority must certify the balance.
Ambient conditions
Indoor use only
Altitude: Up to 2000 m
Specified Temperature range: 18°C to 23°C
Humidity: maximum relative humidity 15%~80%, the change rate should be less than 10%/hour.
Mains supply voltage fluctuations: up to -15% to +10% of the nominal voltage
Over voltage category II
Pollution degree: 2
Operability is assured at ambient temperatures between 10°C and 30°C
TABLE 1-1 EX 5 Decimal Models.
MODEL
EX125D
EX125DM
EX125
EX125M
EX225D
EX225DM
EX225D/AD
EX225DM/AD
EX225/AD
EX225M/AD
Capacity
52g/120g
120g
120g/220g
120g/220g
220g
Readability d
0.01mg/0.1mg
0.01mg
0.01mg/0.1mg
0.01mg/0.1mg
0.01mg
Repeatability
(std. dev.)
(20g)
0.015mg
0.015mg
0.015mg
0.015mg
0.015mg
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Repeatability
(std. dev.)
(100g)
0.1mg
0.03mg
0.03mg/0.1mg
0.03mg/0.1mg
0.03mg
Linearity (g)
±0.1mg
±0.1mg
±0.1mg
±0.1mg
±0.1mg
Zero Drift
0.10 mg/°C
Span
Sensitivity
0.80 ppm/°C
Note: MPE - Maximum Permissible Error
MPE
For loads (m) in verified units (e)
Class I
± 0.5 e
0≤m≤50,000
± 1 e
50,000<m≤200,000
± 1.5 e
200,000<m
Maximum errors for balances in usage are twice the acceptable errors for initial verification.
1.5 UNIT CAPACITY AND READABILITY
The capacity and readability of the available units of measure are listed in Table 1-2.
TABLE 1-2 UNIT CAPACITY (Max) AND READABILITY (d)
Units
EX125D
EX125
EX225D;EX225D/AD
EX225/AD
grams
52
/
120
120
120
/
220
220
0.00001
/
0.0001
0.00001
0.00001
/
0.0001
0.0001
dwt
33.43678
/
77.1618
77.1618
77.16180
/
141.4633
141.4633
0.00001
/
0.0001
0.00001
0.00001
/
0.0001
0.0001
ti
3.18445
/
7.3487
7.34874
7.34874
/
13.4727
13.4727
0.000001
/
0.00001
0.000001
0.000001
/
0.00001
0.00001
ozt
1.67617
/
3.8681
3.86809
3.86809
/
7.0915
7.0915
0.0000005
/
0.000005
0.0000005
0.0000005
/
0.000005
0.000005
m
13.86667
/
32.0000
32
32.00000
/
58.6667
58.6667
0.000005
/
0.00005
0.000005
0.000005
/
0.00005
0.00005
oz
1.83425
/
4.2329
4.232875
4.23288
/
7.7603
7.7603
0.0000005
/
0.000005
0.0000005
0.0000005
/
0.000005
0.000005
ct
260.00000
/
600.0000
600
600.00000
/
1100.0000
1100.0000
0.0001
/
0.001
0.0001
0.0001
/
0.001
0.001
GN
802.48220
/
1851.8820
1851.882
1851.88200
/
3395.1170
3395.1170
0.0002
/
0.002
0.0002
0.0002
/
0.002
0.002
msg
11.28394
/
26.0399
26.03985
26.03985
/
47.7397
47.7397
0.000005
/
0.00005
0.000005
0.000005
/
0.00005
0.00005
baht
3.43008
/
7.9156
7.91557
7.91557
/
14.5119
14.5119
0.000001
/
0.00001
0.000001
0.000001
/
0.00001
0.00001
tola
4.45824
/
10.2882
10.28824
10.28824
/
18.8618
18.8618
0.000001
/
0.00001
0.000001
0.000001
/
0.00001
0.00001
Ohaus Corporation www.ohaus.com 4 Explorer 5 Semi-Micro Balances
mg
52000.00000
/
120000.0000
120000
120000.00000
/
220000.0000
220000.0000
0.01
/
0.1
0.01
0.01
/
0.1
0.1
custom(1)
custom(2)
custom(3)
1.6 BALANCE OPERATION
The Explorer® is a very simple to use yet sophisticated balance. Please refer to the Explorer® Instruction
Manual for complete information on the set up and use of the balance.
1.6.1 Overview of the Controls.
This equipment utilizes a touch-sensitive display. Touch areas and Buttons to control the equipment’s functions.
CONTROLS
Touch to access application setup menu
Touch to change
applications
Touch to access
available libraries
Touch for information menu
Instructional Messages
Stability (*), Net (NET),
Gross (G) and/or center of
zero (>0<) indicators
Touch unit indicator to change
weighing unit
Capacity or Status Guides:
Vary by application
Result Fields: Information
varies by application
Application Buttons: Functions
vary by application
Touch icons to perform
specific functions or
access other functions
1.6.2 Main Menu and Principal Functions.
Ohaus Corporation www.ohaus.com 5 Explorer 5 Semi-Micro Balances
Touch Menu to open the menu list.
Touch and drag the Scroll bar to view additional items.
Calibration:
Touch to view calibration options.
User Settings:
Touch to view user preferences.
Balance Setup:
Touch to view balance settings.
Application Modes:
Touch to view application modes.
Weighing Units:
Touch to view weighing units.
GLP and GMP Data:
Insert user data for traceability.
Diagnostics:
Touch to view Diagnostics items.
Communication:
Touch to view COM Device Settings and Print
Settings.
Factory Reset:
Touch to do a Factory reset.
Library:
Touch to delete all Library records.
Lockout:
Touch to access the Lockout menu list.
I/O Settings:
Touch to view remote I/O Settings.
Information:
Touch to view list of topics.
1.6.3 Menu Navigation.
All menu navigation is performed by touching the display. To enter the Menu, touch Menu from
any Application Home screen. The Main menu appears, with buttons for Main, Back and Done.
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Continue touching the appropriate list item to navigate to the Menu items or touch a button to
change location.
1.6.4 Changing Settings
These Icons are available to setup and operate the Balance. Refer to the Instruction Manual for
more information.
To change a menu setting, navigate to that setting using the following steps:
Enter the Menu
From any Application screen, Touch Menu. The Main Menu List appears on the display.
Select the Sub-Menu
Scroll down to the selected item of the Main. Menu List and touch it. The Sub-Menu appears.
Select the Menu Item
Continue until the desired setting is chosen in the Menu list. Touch the setting to change it. The changed
setting will be displayed as highlighted for 2 seconds to confirm the changed value.
Exit the Menu and Return to the Current Application.
After the setting is confirmed, touch Home to return to the Application.
Note: at any time the Main, Back & Done buttons can be touched to navigate to the desired area of
the menu or return to the current Application.
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1.6.5 Functions and Icons
Seven Icons are initially available to operate the Balance and access the Menu. These Icons can be customized
based on user preference. For setup information, see User Settings.
1.6.5.1 Standby
Touch Standby to shut down the display.
Note: After initial start-up (Section 2), in Standby your balance needs no warm-up time and is
immediately available for weighing by touching the Start-up icon.
1.6.5.2 Printing Data
Touch Print to send the displayed value to a printer or computer via the active COM port.
Note: Ensure proper setup of connections, printing and interface parameters.
Note: Data may also be printed using the Touchless Sensors by configuring these for Printing.
Data may also be printed using the P command from a computer connected to the COM port.
1.6.5.3 Zero Operation
Remove the load from the pan and touch Zero to set the display to zero. When weighing pan is empty,
the >0< indicator turns on when the measurement is within + ¼ division (d) of the zero setting.
Note: The balance also features Auto Zero Tracking (AZT) that automatically maintains a Center of
Zero within the tolerances set in the AZT menu (see Balance Settings).
1.6.5.4 TouchLess Sensor Status
Explorer Semi-Mirco Balances have four TouchLess sensors that can be assigned a unique function
when activated (e.g., zero, print, tare, Automatic draftshield door etc).
To assign a task for each TouchLess sensor, press Sensors.
Note: To activate a sensor, move an object over it (from a distance of 1-2 inches or 3 cm). The sensor
shows a green light and beeps when activated. If the sensor cannot be activated (sensor is disabled
during certain instances, like when the Menu is displayed) the sensor shows a red light.
1.6.5.5 AutoCal
When AutoCal is ON, the balance performs a self calibration. AutoCal will automatically calibrate the
Balance (using the internal mass) each time a change in temperature significant enough to affect
accuracy, or after every 3 hours.
Touch AutoCal™ to initiate. (Default status is ON.)
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1.6.5.6 Menu
Touch Menu to enter the balance’s menu list.
1.6.5.7 More…
Touch More to access Level Assist, Zero, Tare, Units, Pretare, Cal Test, Ionizer, Calculator, and
Stopwatch.
1.6.5.8 Level Assist
For assistance with Leveling the Balance; the Level Assist screen shows which direction to turn the
thumbwheels to center the level bubble.
1.6.5.9 Applications
The balance can be configured to operate in various Application modes.
Touch Applications to choose – or the top button in the Application area.
1.6.5.10 Taring a Container
Taring sets the weight of a container as zero, so only the weight of objects held in the container
(net weight) is displayed.
Manual Tare – Place the empty container on the pan and touch Tare when stable.
Add material to the container. The net weight of the material is displayed.
To clear the Tare value, remove the container from the pan and touch Tare.
1.6.5.11 Weighing Units
The balance can be configured to measure in a variety of weighing units, including three (3) custom
units. Touch Units to choose from the displayed list. (Scroll down to see all options.)
Note: The active weighing Unit can also be accessed by touching the unit area of the Main Display
line; If a unit is not displayed in the list, it must first be turned on via the User Menu.
1.6.5.12 Preset Tare
To enter a Preset Tare, press the Icon and then enter a value;
enter 0 to clear the Preset Tare. The display will show the PT symbol and the tare value as a negative
number.
1.6.5.13 Calibration Test
Used to compare a known calibration weight against the last stored span calibration data.
1.6.5.14 Ionizer (only for EX225D/AD and EX225/AD)
The Ionizer is used to eliminate static electricity. To use the Ionizer, touch the Ionizer icon. A pop-up
window will appear with the text: ‘The ionizer is neutralizing the static charges’.
1.6.5.15 Calculator
To use the built-in calculator application, touch Calculator. A four function calculator with addition,
subtraction, multiplication and division mathematical operations is available.
Perform a numeric operation using the keypad.
Press = to view the result.
To Clear the display: Press CE to clear the entry, C to clear all
Touch x to close and return to the current Application.
Ohaus Corporation www.ohaus.com 9 Explorer 5 Semi-Micro Balances
1.6.5.16 Stopwatch
To use the built-in stopwatch application, touch Stopwatch. A countdown timer with interval (lap) timer
is available.
Press Start to begin using the Stopwatch timer.
Press Reset to reset the timer to Zero.
Touch Close to close and return to the current Application.
1.6.5.17 Logout
Used for User logout and return to User Login screen. This feature is only active if a user profile has
been created and a User has logged in.
1.7 Ionizer (EX225D/AD and EX225/AD only) and Glass Shelf
Step 1.
Place the glass tube in front of the
ionizer while the IR sensor has
activated the ionizer
Step 2.
After about 3 to 5 seconds, remove
the sample. The static electricity is
now eliminated
Step 3.
Sampling
1.8 LEGAL FOR TRADE (LFT)
When the balance is set for LFT (on “M” models), the following menu settings cannot be accessed / changed:
Calibration, Mode and Units. Type approved operation may force some balance settings as required by the
approval agency. In non-approved models the Menu lock switch may also limit access to certain menu items
based on the Balance lock out settings. The Service Menu (see section 1.8.2) is not available when the switch
is “on”. To regain access to the locked menu settings, move the Menu lock switch to the rear, which turns LFT
off.
TABLE 1-3 LFT SETTINGS
Legal For Trade
Use this menu to set the Legal for Trade status. OFF = standard operation. ON
= operation complies with Weights and Measures regulations.
When Legal for Trade is set to ON, the menu settings are affected as
follows:
Calibration Menu
AutoCal internal Calibration, Automatic Calibration, and Calibration Test
All other functions are hidden.
Balance Setup Menu
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Auto Zero Tracking is limited to 0.5 Division and
Auto Tare and Gross Indicator are locked at their current setting.
Graduations is locked at 1 Division.
Communication Menu
Auto print mode selections are limited to OFF, On Stability, and Interval.
Continuous is not available.
Note:
The security switch under the Base must be in the locked position to set Legal for
Trade to ON. The security switch must be in the unlocked position to set Legal for
Trade to OFF.
After the Menu Lock setting has been turned off, the balance must be inspected in accordance with local
weights and measures regulations before it can be used in LFT mode again. Local authorities may secure
theswitch using paper seals, wire seals or plastic ties.
Note: “M” models- When the Menu Lock switch is set to “on” certain menu items will be forced to the
required setting and the required menus will be locked.
1.9 MENU STRUCTURE
Programmable features of the Explorer® are accessed through a graphical interface using the Display Touch
Panel. By touching an item on the display a further set of options will appear.
1.9.1 User Menu
For more detail on using the menu, see the Explorer® Instruction Manual.
TABLE 1-4 EXPLORER® USER MENU
Calibration
User
Settings
Balance
Setup
Applications
Weighing
Units
GLP and
GMP Data
Communication
Library
I/O
Settings
Diagnostics
Factory
Reset
Lockout
Information
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1.9.2 Diagnostics Menu
1.10 Securing the Menu and Key Lock menu settings
A slide switch is used to secure the Menu Lock and Key Lock menu settings. When the switch is set to the ON
position, the Menu Lock and Key Lock menu settings may be viewed but not changed. This switch is located
under the Base.
Set the position of the switch to ON by sliding the external Lock Switch to LOCKED.
When the switch is in the ON position, the start up display includes the LOCK ON message.
Note: This switch is also used in conjunction with the Legal for Trade menu item. When the Legal for Trade
menu is set to ON, the switch must be set to the ON position to prevent calibration and changes to
metrologically significant settings.
Explorer Switch
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2 DIAGNOSTIC GUIDE
This section of the manual contains troubleshooting information. Information is contained to isolate specific
problems using Table 2-1, Diagnostic Guide. Follow all directions step by step. Make certain that the work
area is clean. Handle balance components with care. Use appropriate electro-static protection devices to
prevent damage to the sensitive electronic components.
2.1 TROUBLESHOOTING
General procedures for Troubleshooting:
1 Do the most obvious, user-level remedies.
2. Visual Check:
- Check that the internal parts are clean and free from debris.
- Examine the balance for damage or signs of abuse, replace any damaged items.
1 Use the error code table for solutions for specific codes.
2 Use the Diagnostic Guide; locate the symptom then follow the suggested remedies in order.
2.2 SOFTWARE
In most cases understanding the customer’s problem with the balance is easy. Physical damage, displayed
error code, failure to power up and obvious poor performance can usually be repaired by following the
instructions in the following sections.
Some balance issues may be software related. New releases of the software may correct these issues. The
Explorer® Balance has upgradeable software in the Terminal and the Base modules. The software revision in
the balance can be seen when the balance is in standby mode or during the power up sequence. The software
version is displayed in the lower right hand corner of the
screen. The screen will show:
Model number Capacity and readability
Software Revision “Terminal” / “Base”
for example:
Explorer® EX125 120g x
0.00001g Version 2.10 / 2.10
The balance software can also be retrieved by sending a “PV” command via the RS232 or other
interface.
See Appendix C for the software upgrade procedure.
Check the Service Bulletins on the Ohaus DMX site for information on software upgrades.
2.3 DIAGNOSTIC GUIDE
Diagnostic Guide designed to help locate the problem area quickly and easily. The probable causes are listed
with the most common cause first. If the first remedy does not fix the problem, proceed to the next remedy.
Before attempting to repair the balance, read all chapters of this manual to be familiar with the balance
components and operation.
Diagnosis:
1 Isolate and identify the symptom.
2 Refer to Diagnostic Guide tables and locate the symptom.
3 Follow the suggested remedies in the order they appear.
Note: Allow equipment to warm up eight hours to stabilize.
Ohaus Corporation www.ohaus.com 13 Explorer 5 Semi-Micro Balances
4 Perform the indicated checks, or see the appropriate section of the manual.
5 Repair or replace the defective section of the balance.
NOTE:
If more than one symptom is observed, approach one area at a time, and remember that the symptoms may
be interrelated. If a problem arises that is not covered in this manual, contact Ohaus Corporation for further
information.
TABLE 2-1 DIAGNOSTIC GUIDE
Symptom
Possible Cause
Remedy
Cannot exit Standby Mode, possible
software lock-up.
Cycle the power off then on.
No power to the Adapter
Verify input voltage to the Power Adapter.
Cannot turn on
Bad Power Adapter
Verify the Power Adapter output voltage
using a DVM.
Input Jack or internal wiring is defective.
Verify 12VAC at the Power Jack wire
connection to the PCB.
Bad connection between terminal and
base
Re-connect base and terminal
Defective Base Main PCB
Replace base Main PCB, see Section
3.4.2
Software lock-up
Cycle the power off then on.
Touch Panel
controls do not
respond
Touch Panel defective
Replace, see Section 3.6
Bad touch panel calibration
Enter main menu to re-calibrate touch
panel, see Appendix A.
Defective Terminal Main PCB
Replace Terminal Main PCB, see Section
3.4.1
Improper calibration
Perform span calibration
Poor linearity performance
Perform linearity calibration
Incorrect weight
reading
Unstable environment- vibration, air
currents or changing temperature
Move balance to suitable location, allow
balance to stabilize its temperature
Internal mechanical interference
Verify the pan Support is not contacting
the top housing
Bad load cell
Replace load cell
Poor
repeatability
Internal mechanical interference
Verify the pan Support is not contacting
the top housing
Bad load cell
Replace load cell
Cannot calibrate
Calibration Menu locked
Unlock, see User manual
LFT set to ON
Turn LFT off.
Ohaus Corporation www.ohaus.com 14 Explorer 5 Semi-Micro Balances
Unstable environment- vibration, air
currents or changing temperature
Move balance to suitable location, allow
balance to stabilize its temperature
External Calibration mode- incorrect
calibration masses used
Use correct mass value as shown on the
scale or enter the known mass value as
instructed on the scale.
Incorrect weight reading or poor
repeatability
See Incorrect weight reading and Poor
repeatability
Cannot change
menu settings
Sub-menu locked
Unlock sub-menu
LFT set to on
Turn LFT off
Cannot access a
Mode
Desired Mode not enabled
Enter Main Menu then Application Modes
to set the appropriate mode on.
Cannot access a
Unit
Desired unit not enabled
Enter Main Menu then Weighing Units to
set the appropriate unit on.
RS232, USB or
Ethernet
interface not
working
Balance communications settings do
not match with the settings in the
connected computer.
See User Manual for proper settings
Poor Cable connection
Check cable connection
Defective Interface or cable
Replace
Low Reference
weight
Reference weight is too small
Increase reference weight or continue
with less accurate results.
Invalid Piece
Weight
Parts counting– average piece weight is
too small.
Shows error – returns to re-establish the
APW.
Operation
Timeout
Weight reading not stable
See above - Incorrect weight reading
Busy (tare, zero, printing)
Retry after completion
Pressing “Print”
or command “P”
do not work
immediately
RS232, USB or Ethernet interface not
working
see above – RS232, USB or Ethernet
interface not working
Print settings enable the stable print,
but there is unstable environment-
vibration, air currents or changing
temperature
Move balance to suitable location, allow
balance to stabilize its temperature; or
set “Main Menu -> Communication ->
RS232/USB/Ethernet -> Print Settings ->
Print Output -> Stable Weight Only” to
OFF
Overload
Weight on pan exceeds capacity
Remove weight from pan
Underload
Pan is removed during weighing
Re-install pan
Over initial zero
range
Pan has load during power on
Remove weight from pan and re-zero.
Under initial
zero range
Pan was removed prior to power on
Install pan and re-zero.
IDNR error
Type data error
Contact the authorized dealer
--operation not
allowed--
There is no sample on the pan when
doing Tare
Place sample on the pan and redo Tare
Ohaus Corporation www.ohaus.com 15 Explorer 5 Semi-Micro Balances
Shortcut buttons
are gray and no
action when
pressing them.
The current application is in procedure.
Cancel the procedure first.
Does not retain
the correct time
and date.
Battery backup for the real time clock
has lost its charge.
Replace the real time clock battery on the
Base Main PCBA, see 3.4.2
Note: There is 40-second timeout control for print under stable requirement. If the unstable
condition continues over 40 seconds, balance will send “ES” to the printer.
Ohaus Corporation www.ohaus.com 16 Explorer 5 Semi-Micro Balances
3 MAINTENANCE / REPAIR PROCEDURES
3.1 PREVENTIVE MAINTENANCE
Ohaus balances are precision instruments and should be carefully handled, stored in a clean, dry, dust-free
area, and cleaned periodically. Follow these precautionary steps:
*When a balance has had chemicals or liquids spilled on it, all exterior surfaces should be cleaned
as soon as possible with warm water on a damp cloth.
*Do not leave a mass on the balance when the balance is not in use.
*Allow time for the balance to stabilize after moving it from an area which is at a different
temperature than the area where it is to be operated. Allow one hour for each 5°F (2°C)
temperature change before using the balance. After temperature stabilization, allow an additional
60 minutes after turning the balance on, for the balance electronics to stabilize.
Preventive Maintenance Checklist
The balance should be inspected and checked regularly, as follows:
1 Remove the Pan and Sub Pan to inspect and clean the area beneath the Pan.
2 Clean the outside of the balance using a damp cloth with warm water.
3 Check the Power Cord for broken or damaged insulation.
4 Make a visual inspection for faulty connectors, wiring, and loose hardware.
3.2 OPENING THE BALANCE
Opening the Explorer® balance varies slightly according to the specific model, as detailed below. Use these
procedures in order to replace the Load Cell, the Printed Circuit Board or other components.
Common hand tools are sufficient to disassemble the Explorer® balances.
3.2.1 Preparation for Opening Explorer® Models
1 Turn the balance off and unplug the power cord before you begin.
2 Disconnect any communication or other option cables.
3 Removing the Glass Shelf
CAUTION
DO NOT USE CHEMICAL CLEANERS OR SOLVENTS OF ANY TYPE.
SOME CLEANERS ARE ABRASIVE AND MAY AFFECT THE BALANCE’S FINISH.
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