This guide contains procedures for common user serviceable repair

tasks found on wood patio doors. If a condition arises that is not

covered in this guide, please contact us for professional help. This

product guide covers our current JELD-WEN Custom, EpicVue

™

, Siteline

and W-2500 Series patio doors as well as our historical products with

the following names: Pozzi, Caradco, Norco, Wenco, Siteline EX and

Tradition Plus. For help identifying your patio door model, refer to

your product purchase paperwork or call us for additional help.

insect screen is mounted on the exterior side of the operating panel(s).

Swinging patio doors swing out on side hinges and may have single-panel

or double-panel congurations.

Contact Us

For questions, feel free to contact us by phone or email:

• Email: [email protected]

• Phone: 1-(800)-JELD-WEN/1-(800)-535-3936

Table of Contents

Precautions and Safety ....................................... 2

Needed Tools and Materials ................................... 2

Blinds Between the Glass .................................. 7

Sliding/Gliding Roller Adjustment and Replacement .............. 8

Lock Replacement and Adjustment ........................... 8

Swinging Lock Handing Change ............................ 11

Hinge Adjustment for Swinging Doors ..................... 12-13

Weatherstrip Replacement ................................. 14-16

Sliding/Gliding Doors .................................... 14

Swinging Doors ........................................ 16

Check for Proper Installation ............................... 17-18

Troubleshooting Operational Problems ....................... 18-19

Operating

panel

Side jamb

Bottom rail

The repair tasks offered herein can be accomplished by a homeowner with some mechanical aptitude. If you are unsure, it is recommended that you hire a trained service provider such as a competent and

licensed construction contractor or building professional. JELD-WEN disclaims any and all liability associated with the use and/or provision of these instructions. Any reliance upon the information or advice is at

the risk of the party so relying. The information contained herein may be changed from time to time without notication.

© 2019 JELD-WEN, inc. | JELD-WEN and the JW icon are trademarks or registered trademarks of JELD-WEN, inc., Oregon USA.

All other trademarks are the property of their respective owners.

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IMPORTANT INFORMATION

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TABLE OF CONTENTS

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GLOSSARY

Needed Tools

• Rubber mallet

• Nail set/punch

• Tape measure

• Level

• Utility knife

• Putty knives

• Allen wrenches

• 1" brad nail or small

staple and nail gun

• Chisel

• Gloves

• Use sharp tools with care to avoid damage to wood surfaces.

• Use extra care when driving screws near glass unit to avoid breakage.

• Use caution when tightening screws to avoid stripping the screwholes.

• Panel removal can be awkward and could cause physical injury or

product damage; we recommend the help of a second person.

Needed Materials

• Pencil & paper

• Scissors

• Brad nails

• Shims

• #8 x 5" screws

• Replacement parts

• Wood glue

• Wood putty

• Fine sandpaper

• Finishing supplies

• Silicone sealant

Handing

Entry swinging patio doors (one panel) open from either the left or

the right. Swinging patio doors with two or more panels open in

manycombinations.

face. Face adjustment

screws can either be

on top of the lower rail

or accessed through a

hole as shown.

1. Turn all four

adjustment screws

to retract rollers into

the screen.

Note! If door screen

2. Adjust the rollers as explained below.

Roller Adjustment

1. Ideal adjustment is as low as possible but just high enough to avoid

drag. Adjustment screws are located at each corner of the door screen.

Turn the adjustment screw in quarter turn increments until the correct

adjustment is achieved. Some rollers will require opposing rotations to

move the roller in the same direction as the other rollers.

• If screen door is ush to side jamb but needs to be raised or lowered,

exposed screws in the screen track in the head. Move the screen to the

other side and remove the remaining screws from the track. The track

will remove with the screen.

2. To install, follow the removal steps in reverse order.

Adjustment

On the bottom, there

is an adjustment screw

hole on the end of the

screen corresponding

with a guide. Adjust

2

These instructions are for the removal and installation of the Truth patio

door screen roller utilized on the JELD-WEN 1350 or 1580 aluminum series

screen door.

5. Unlock operating

panel and carefully

slide open. For

Siteline doors,

lower the panel by

adjusting the rollers

up into the panel.

The head track can

now be pulled out from above the operating panel.

Screen Roller Installation

to the door frame.

a. Note: Due to the

3. Push the roller assembly

onto the corner key,

aligning the pivot tabs of

the roller into the pivot

theframe.

3

SLIDING/GLIDING PATIO DOOR PANEL REMOVAL AND INSTALLATION

6. Tilt the top of

the panel toward

the interior (the

head track will be

sitting on top of

the panel), and

lift the head track

from the top of

thepanel.

7. Lift the panel

up and over the

silltrack.

8. Lay operating

panel on a at

surface with

interior side

facingup.

removal steps in

reverseorder.

Note! When

reinstalling the

Siteline head parting

stop, make sure

the weatherstrip

ap goes down as

shownabove.

Caradco

panel and slide

away from

sidejamb.

4. Tilt top of panel

to the interior and

lift up and over

silltrack.

5. To install panel,

perform these steps

in reverse order.

Siteline and W-2500 Door with Fiberglass Sill Operating Panel

1. Close and lock the

operating panel.

trim and door

frame. Gently

remove interior

head trim with

pliers and a towel

or rag, being

careful not to

damage thewood.

4. Unlock and open

door all the way

square drive

screwdriver.

5. Close and lock

operating panel

to prevent it from

falling out of the

frame opening.

panel and carefully

slide open.

8. Tilt the top of

the panel toward

head track will be

sitting on top of

the panel), and

lift the head track

from the top of the

panel.

interior side facing

up.

11. To reinstall panel,

perform removal

steps in reverse

order.

Head

trim

Head

track

Bumper

Head

track

Head

track

4

Custom and EpicVue

(1996-present)

Removal

interlock.

5. Remove screws from

around panel (these

screws are visible

and go through the

vinyl stop around

the interior side of the stationary panel).

From exterior:

6. Slide panel away from side jamb while supporting it on both sides.

7. Lift and swing bottom of panel to exterior and remove.

Exterior

head ller

Head

bracket

Sill

bracket

Stationary Panel Removal- For Professionals Only

Pozzi (Pre-1996)

Note! Operating panel must be removed rst. The head stop should

already be removed.

From interior,

jamb, press bottom

towards exterior while

lifting up, then remove to

interior.

4. To reinstall the panel,

perform these steps in reverse order.

Exterior

trim

Head

stop

5

Caradco French Manor Stationary Panel

1. Remove operating panel.

and remove plastic

3. Unscrew and

remove head ller

from operating

panel side of

headjamb.

4. Unscrew and

remove stationary

aluminum interlock

from stationary

remove stationary

panel head

ller strip from

stationary panel

side of headjamb.

7. Unscrew and

remove stationary

panel head

bracket.

8. Unscrew and

jamb-to-stile

bracket.

10. Slide panel away

from jamb, press

bottom towards

exterior while

lifting up, then

remove to interior.

11. To reinstall the

panel, perform

Siteline and W-2500 Door with Fiberglass Sill StationaryPanel

1. Remove the screen by lifting the screen into the head track and then

the head bracket.

4. Slide panel away

from the jamb.

Remove by lifting

the panel and

swinging the

bottom out to

theexterior.

5. To reinstall the

panel, perform

Head

ller

Frame

Panel

Center

screw

6

Because panel removal can be awkward and could cause

physical injury or product damage, we recommend the help of

additionalpeople.

be loosened to allow the pin to come out. Standard hinges have the set

screw in the center of the barrel, outswing adjustable hinges have the set

screw on the bottom. If the hinge is on an outswing door and does not

have a set screw, the pin is not removable and the hinges will need to be

removed to remove the panel.

1. Open panel about

half way and hold

steady with the help

of a second person.

2. With a small

Inswing Stationary Panel - Norco and Siteline Only

that are now

exposed from

underneath the

inside stop.

be removed to

theinterior.

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1. Adjustment holes

of the roller and

turn the adjustment

screw in 1/4 turn

increments with a

screwdriver (do not

use a power driver).

Some panels with

face adjustment

holes will have a

(+) or a (-) sign in

will lower the panel.

4. Adjust as needed until interlocks, grid patterns, and jambs line up.

5. Test the operating panel for proper operation.

6. Re-apply the small plastic caps over the roller adjustment screw holes if

applicable.

Roller Assembly Replacement

1. Remove operating panel and lay on at surface.

2. At the bottom of the panel, remove both Phillips screws from

rollerassembly.

3. Remove roller assembly.

Lock Replacement and Adjustment

have the correct

newhardware.

When removing screws

and parts, keep track

of their exact locations

forreinstallation.

1. Remove screws from

the interior handle.

2. Remove handles

(interior and

Single-Point Sliding Door Lock Adjustment

Make horizontal adjustment as follows:

1. Open panel and

locate the lock

assembly.

2. Use a small

screwdriver to turn

the adjustment

screw located on

the face of the lock.

latchhook.

4. If necessary, shims can be ordered and placed behind the strike plate.

Please contact us.

Make vertical adjustments as follows:

1. Loosen the keeper screws.

Strike

plate

8

Multi-Point Sliding Door Handle Set Replacement

When removing screws and parts, keep track of their exact locations for

reinstallation. To replace, follow instructions included with the new handle

have the correct replacement part(s).

or exterior handle

(only one handle,

notboth).

out ofpanel.

5. Remove the screw

in the panel edge

to remove the dead

bolt latch if present.

If there is no

attachment screw,

the dead bolt latch

is xed to the faceplate and will remove with it.

6. From the interior, unscrew and remove both face plates (they are

connected with the same screw).

1. Insert the guide pin

that came with the

door (or available

from your supplier)

into the hole in the

locking mechanism

above the latch.

Screw it in by hand.

2. Gently close the

door. The guide

replacement handle set or lock to your existing hardware to make sure

you have the correct new hardware. When removing screws and parts,

keep track of their exact locations for reinstallation.

W-2500 Sliding Door Handle and Lock Replacement

Compare replacement handle set or lock to your existing hardware to

make sure you have the correct new hardware.

1. Open panel.

2. Remove screws from

the interior handle.

3. Remove handles

(interior and

exterior), the interior

lock lever and the

exterior keyway lock

dooredge.

5. Remove the

lockassembly.

and remove the

attachmentscrews.

7. To install, reverse

these instructions.

Lock Adjustment

Make horizontal

adjustment as follows:

1. Open panel

and locate the

2. Use a small

3. Turn the screw

counterclockwise to

Make vertical adjustments as follows:

retightenscrews.

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Swinging Patio Door Weatherstrip Replacement

Threshold weatherstrip

2. Grip weatherstrip

and gently pull out

of kerf.

5. Work the attachment barb into the kerf from one end to theother.

Head

weatherstrip

Side jamb

weatherstrip

Door sweep

Astragal

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• Proper installation is essential for keeping patio doors operating

smoothly. If a patio door fails to operate properly, an inspection is

necessary to determine if it was installed correctly.

door being “out of specication” and possibly correct it. Patio door

problems due to improper installation are usually not covered by the

manufacturer’s warranty. For installation instructions, contact us or

yoursupplier.

Note: These instructions do not address inspection for proper

“water tightness” or ashing. A “water tight” inspection requires

removal of the exterior siding around the patio door. Seek

professional assistance regarding this issue.

Accurate measurements are essential in determining level and plumb.

Most carpenters' levels have several bubble level indicators, making it

possible to measure all parts of the patio door.

Examine the horizontal indicator. If the bubble is centered between the

lines of the indicator, it is level.

“out of plumb” by maneuvering the end of the level until the bubble

is exactly centered. Measure the farthest gap between the level and

the surface. On a 2' level, the gap must not exceed 1/16", or on a 4'

level (or longer), the gap must not exceed 1/8", or the surface is out of

level/plumb.

to 4' wide or high, or 3/16"

for patio doors larger than

4' wide or high, the frame is

not at. Repeat by switching

strings and re-measuring.

Proper Shimming

Measure width of frame at

top, center, and bottom. If any

two measurements differ more

than 1/16", the frame is over

Level and Plumb

For plumb, place level against

each side jamb or use a plumb

bob. For level, place level

against head jamb and sill.

to 20 sq. ft. or 1/4" for patio

doors larger than 20 sq.ft.,

unit is out-of-square.

Measure

here

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Straight Side Jambs

Frame/Panel Bow

2. Pull tightly and stretch string

String

Gap

Frame/

Panel

Note! Please check each possible cause, including verifying proper installation, before contacting us for assistance.

Sill track dirty Clean sill track then lubricate with silicone spray on cloth. Clean and lubricate

hinge track.

Panel may need adjustment (panel drags on sill or

does not t square or ush in the frame

Adjust rollers

Improper installation Inspect installation

Sill track dirty Clean sill track then lubricate with silicone spray on cloth. Clean and lubricate

hinge track.

Panel locked Make sure lock latch is in unlocked position. Try again.

Obstructions Remove obstructions/debris/shipping blocks.

Keeper loose or damaged Tighten if loose. Replace if damaged.

Lock strikes misaligned • Realign

• Make shoot bolt lock strikes ush to sill (French doors)

Improper installation Inspect installation

Panel not plumb Adjust hinges

Hinge plates not ush with frame or panel Make hinge plates ush

Hinge screws not ush with hinge plates Ensure proper hinge placement; tighten screws

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TROUBLESHOOTING OPERATIONAL PROBLEMS

• Adjust sill (hinged doors)

• Make shoot bolt lock strikes ush to sill (hinged doors)

or too loose (hinged doors)

determination should be made by a service representative.

and streaking. If needed, use a soft bristle brush while rinsing.

• Air or wipe dry with chamois or soft, lint-free, dry cloth

• Apply high quality, non-abrasive car wax to clad surface for protective nish

(follow wax manufacturer’s instructions)

• Raise the average temperature of the house one or two degrees and do not

block vents.

medical purposes).

• Seal failure. Replace either the insulating glass assembly or the entire panel.

This determination should be made by a service representative.

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Active Panel

Active panel(s) are any panel(s) that operate and include lock hardware.

Astragal

the gap between the panels when closed and provides weather and

overswing (swinging doors) protection.

Bumper

A hard rubber or plastic device located in the operating track opposite the

operating panel to limit it's movement when opening.

creates a durable, low-maintenance patio door.

Filler

Frame

The assembly of structural members (head, sill, and jambs) used to fasten

the window/patio door to the structure.

The operating direction of a patio door; refers to the way the patio door

will swing or slide to open (right-handed or left-handed).

Head Stop

A trim piece at the head of the patio door against the interior side of the

A pin in the center of a hinge that holds the two parts together and allows

them to pivot.

Keeper

A bracket utilized as a latching point for locking systems.

Kerf

A groove that often holds weatherstrip.

Keyway

The slot in the lock where the key is inserted.

Lock Jamb

lock jamb.

Panel

An assembly comprised of stiles (vertical pieces), rails (horizontal pieces)

and the patio door’s glass.

thethreads).

The space between the panel and the frame.

Roller

A roller is the round wheel used in a sliding window or patio door

on which the operating sash or panel travels. For this reason, sliding

windows/doors may also be called rolling windows/doors.

operating panel or sash and engages a keeper in the frame.

Side Filler

A trim piece in the side jamb of a horizontal sliding/gliding patio door

used to provide a weatherstrip seal for the operating panel.

Sill Track

The trim pieces on the frame.

parts of a patio door and is used to prevent rain, snow, and cold air from

entering.

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