Quick Thaw Defrost Tray
Thank you for your purchase. We hope that you are sased with
your new Andrew James product.
To fully and safely enjoy the benets of your new product, please read the
manual fully before use and keep safe for future reference.
How to use
Care and cleaning
UK and EU Guarantee
1. Take your produce out of all packaging.
2. Place your frozen produce on the defrost tray, ensuring it comes in clean
contact with the tray. Food items in containers will take longer to defrost.
3. For best results, separate produce and place individually on the tray as opposed
to stacking. Direct contact with the tray will allow for quicker defrosng.
4. Allow the produce to fully defrost before cooking.
Please note: Defrost mes will vary in accordance to room temperatures and
thickness of product to defrost.
The Quick Thaw Defrost Tray defrosts food using a super-conducve aluminium
that absorbs the natural heat in the room and releases it into your food. Thus
increasing the defrost me up to 8 mes faster than standard room temperature.
• Aer use, wash the defrost tray in warm, soapy water with a so cloth. Rinse
and dry thoroughly before storing.
• Do not use any harsh chemicals or abrasives such as scouring pads as this can
damage the defrost tray.
• The defrost tray is dishwasher safe.
Your new Andrew James product comes with a 24 month guarantee and a 2 year
xed warranty, eecve from receipt conrmaon. Your receipt or order number is
required as proof of purchase date so it is imperave that you keep it safe. This
guarantee only applies if the item has been used solely for the use intended, and all
instrucons have been followed accordingly. Please note this product is only for
domesc use only and is not for commercial use.
Abuse of your product will invalidate the guarantee. Returned goods can only be
accepted if repackaged properly within the original colour product box, and
presented with the original receipt of sale/order number. This does not aect your
statutory rights.
Returned products must be cleaned and returned to us in as close to delivery
condion as possible.
If your product develops a problem within the rst 12 months of the xed
warranty, we will pay all shipping costs to have it returned to us. Aer 12 months
the customer will be liable for the cost of returning the product to us. We will then
pay to have the repaired/replaced item shipped back to the customer.
If you wish to return your item for a full refund, you have the right to do so within
the rst 7 days. For our returns policy please go to:
www.andrewjamesworldwide.com
Customers are responsible for any taxes applied to our products when they are
shipped outside of the EU.
All of our prices are inclusive of VAT.
Once a product has been returned to us, we will aim to repair or replace it within 30
days of receipt.
The guarantee does not cover any defect arising from improper use, damage, build-
up of lime scale or repair aempts made by third-pares. Also, the guarantee does
not cover normal wear and tear of individual parts.
Recycling informaon
Make unwanted products and packaging available for recycling.
Separate collecon and recycling of used products, baeries and packaging allows
the recovery and recycling of materials. Re-use of materials helps prevent
environmental polluon and reduces the demand for raw materials.
www.andrewjamesworldwide.com
Address: Andrew James UK Ltd, Lighthouse View, Spectrum Business Park,
Seaham, Durham, SR7 7PR, UK
Customer Service Telephone: 0191 377 8358
Email: customerservices@andrewjamesworldwide.com
Twier: @andrewjamesltd Facebook: Andrew James
Copyright Andrew James
AJ001080 | 04/2019
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