Samsung SM-N960F/DS User manual

Category
Smartphones
Type
User manual
www.samsung.com
USER MANUAL
English. 01/2019. Rev.1.0
SM-N960F
SM-N960F/DS
2
Table of Contents
Basics
4 Read me first
7 Device overheating situations and
solutions
11 Device layout and functions
19 Battery
24 SIM or USIM card (nano-SIM card)
30 Memory card (microSD card)
34 Turning the device on and off
35 Initial setup
37 Samsung account
39 Transferring data from your previous
device (Smart Switch)
43 Understanding the screen
59 Notification panel
61 Entering text
Apps and features
65 Installing or uninstalling apps
67 S Pen features
87 Bixby
96 Bixby Vision
100 Bixby Home
102 Reminder
106 Phone
111 Contacts
115 Messages
119 Internet
121 Email
122 Camera
152 Gallery
160 Always On Display
163 Edge screen
167 Multi window
170 Kids Home
173 Samsung Pay
176 Galaxy Wearable
177 Samsung Members
178 Samsung Notes
184 PENUP
190 Calendar
191 Samsung Health
197 Voice Recorder
199 My Files
199 Clock
201 Calculator
202 Game Launcher
205 SmartThings
210 Sharing content
211 Samsung DeX
217 Google apps
Table of Contents
3
271 Google
272 Advanced features
273 Dual Messenger
274 Device care
277 Apps
277 General management
278 Accessibility
279 Software update
279 User manual
280 About phone
Appendix
281 Accessibility
298 Troubleshooting
305 Removing the battery
Settings
219 Introduction
219 Connections
220 Wi-Fi
223 Bluetooth
225 NFC and payment
228 Data saver
229 SIM card manager (dual SIM
models)
229 Mobile Hotspot and Tethering
231 More connection settings
234 Sounds and vibration
235 Dolby Atmos (surround sound)
235 Separate app sound
236 Notifications
236 App icon badges
237 Display
238 Blue light filter
239 Changing the screen mode or
adjusting the display colour
240 Screen resolution
240 Screensaver
241 Wallpapers and themes
242 Lock screen
243 Smart Lock
243 Biometrics and security
245 Intelligent Scan
248 Face recognition
251 Iris recognition
256 Fingerprint recognition
259 Samsung Pass
264 Secure Folder
269 Accounts and backup
270 Samsung Cloud
4
Basics
Read me first
Please read this manual before using the device to ensure safe and proper use.
•
Descriptions are based on the devices default settings.
•
Some content may differ from your device depending on the region, service provider,
model specifications, or devices software.
•
Content (high quality content) that requires high CPU and RAM usage will affect the
overall performance of the device. Apps related to the content may not work properly
depending on the devices specifications and the environment that it is used in.
•
Samsung is not liable for performance issues caused by apps supplied by providers other
than Samsung.
•
Samsung is not liable for performance issues or incompatibilities caused by edited
registry settings or modified operating system software. Attempting to customise the
operating system may cause the device or apps to work improperly.
•
Software, sound sources, wallpapers, images, and other media provided with this device
are licensed for limited use. Extracting and using these materials for commercial or other
purposes is an infringement of copyright laws. Users are entirely responsible for illegal
use of media.
•
You may incur additional charges for data services, such as messaging, uploading and
downloading, auto-syncing, or using location services depending on your data plan. For
large data transfers, it is recommended to use the Wi-Fi feature.
•
Default apps that come with the device are subject to updates and may no longer be
supported without prior notice. If you have questions about an app provided with
the device, contact a Samsung Service Centre. For user-installed apps, contact service
providers.
Basics
5
•
Modifying the devices operating system or installing softwares from unofficial sources
may result in device malfunctions and data corruption or loss. These actions are violations
of your Samsung licence agreement and will void your warranty.
•
Depending on the region or service provider, a screen protector is attached for protection
during production and distribution. Damage to the attached screen protector is not
covered by the warranty.
•
You can see the touchscreen clearly even in strong outdoor sunlight by automatically
adjusting the contrast range based on the surrounding environment. Due to the nature
of the product, displaying fixed graphics for extended periods may result in afterimages
(screen burn-in) or ghosting.
It is recommended not to use fixed graphics on part or all of the touchscreen for
extended periods and turn off the touchscreen when not using the device.
You can set the touchscreen to turn off automatically when you are not using it.
Launch the
Settings
app, tap
Display
Screen timeout
, and then select the length
of time you want the device to wait before turning off the touchscreen.
To set the touchscreen to automatically adjust its brightness based on the
surrounding environment, launch the
Settings
app, tap
Display
, and then tap the
Adaptive brightness
switch to activate it.
•
Depending on the region or model, some devices are required to receive approval from
the Federal Communications Commission (FCC). If your device is approved by the FCC,
you can view the FCC ID of the device. To view the FCC ID, launch the
Settings
app and
tap
About phone
Status
.
•
Depending on the region, you can view the regulatory information on the device. To
view the information, launch the
Settings
app and tap
About phone
Regulatory
information
.
Basics
6
Maintaining water and dust resistance
Your device supports water- and dust-resistance. Follow these tips carefully to maintain the
water- and dust-resistance of your device. Failure to do so may result in damage to your
device.
•
Do not immerse the device in fresh water deeper than 1.5 m or keep it submerged for
more than 30 minutes. If you immerse the device in any liquid other than fresh water,
such as salt water, ionised water, or alcoholic beverage, liquid will enter the device faster.
•
Do not expose the device to water moving with force.
•
If the device is exposed to fresh water, dry it thoroughly with a clean, soft cloth. If the
device is exposed to other liquids, such as salt water, swimming pool water, soapy water,
oil, perfume, sunscreen, hand cleaner, or chemical products such as cosmetics, rinse it
with fresh water and dry it thoroughly with a clean, soft cloth. If you do not follow these
instructions, the devices performance and appearance may be affected.
•
If the device has been immersed in water or the microphone or speaker is wet, sound
may not be heard clearly during a call. After wiping the device with a dry cloth, dry it
thoroughly before using it.
•
The touchscreen and other features may not work properly if the device is used in water.
•
If the device is dropped or receives an impact, the water- and dust-resistant features of
the device may be damaged.
•
Your device has been tested in a controlled environment and certified to be water-
and dust-resistant in specific situations (meets requirements of classification IP68 as
described by the international standard IEC 60529-Degrees of Protection provided by
Enclosures [IP Code]; test conditions: 15-35 °C, 86-106 kPa, fresh water, 1.5 metre, 30
minutes). Despite this classification, it is still possible for your device to be damaged in
certain situations.
Instructional icons
Warning: situations that could cause injury to yourself or others
Caution: situations that could cause damage to your device or other equipment
Notice: notes, usage tips, or additional information
Basics
7
Device overheating situations and solutions
When the device heats up while charging the battery
While charging, the device and the charger may become hot. During wireless charging or fast
charging, the device may feel hotter to the touch. This does not affect the device’s lifespan or
performance and is in the devices normal range of operation. If the battery becomes too hot,
the charger may stop charging.
Do the following when the device heats up:
•
Disconnect the charger from the device and close any running apps. Wait for the
device to cool down and then begin charging the device again.
•
If the lower part of the device overheats, it could be because the connected USB
cable is damaged. Replace the damaged USB cable with a new Samsung-approved
one.
•
When using a wireless charger, do not place foreign materials, such as metal objects,
magnets, and magnetic stripe cards, between the device and the wireless charger.
The wireless charging or fast charging feature is only available on supported models.
Basics
8
When the device heats up during use
When you use features or apps that require more power or use them for extended periods,
your device may temporarily heat up due to increased battery consumption. Close any
running apps and do not use the device for a while.
The following are examples of situations in which the device may overheat. Depending on
the functions and apps you use, these examples may not apply to your model.
•
During the initial setup after purchase or when restoring data
•
When downloading large files
•
When using apps that require more power or using apps for extended periods
When playing high-quality games for extended periods
When recording videos for extended periods
When streaming videos while using the maximum brightness setting
When connecting to a TV
•
While multitasking (or, when running many apps in the background)
When using Multi window
When updating or installing apps while recording videos
When downloading large files during a video call
When recording videos while using a navigation app
•
When using large amount of data for syncing with the cloud, email, or other accounts
•
When using a navigation app in a car while the device is placed in direct sunlight
•
When using the mobile hotspot and tethering feature
•
When using the device in areas with weak signals or no reception
•
When charging the battery with a damaged USB cable
•
When the devices multipurpose jack is damaged or exposed to foreign materials, such as
liquid, dust, metal powder, and pencil lead
•
When you are roaming
Basics
9
Do the following when the device heats up:
•
Keep the device updated with the latest software.
•
Conflicts between running apps may cause the device to heat up. Restart the device.
•
Deactivate the Wi-Fi, GPS, and Bluetooth features when not using them.
•
Close apps that increase battery consumption or that run in the background when
not in use.
•
Delete unnecessary files or unused apps.
•
Decrease the screen brightness.
•
If the device overheats or feels hot for a prolonged period, do not use it for a while. If
the device continues to overheat, contact a Samsung Service Centre.
Device limitations when the device overheats
When the device heats up, the features and performance may be limited or the device may
turn off to cool down. The feature is only available on supported models.
•
If the device becomes hotter than usual, a device overheating message will appear. To
lower the device’s temperature, the screen brightness and the performance speed will be
limited and battery charging will stop. Running apps will be closed and you will only be
able to make emergency calls until the device cools down.
•
If the device overheats or feels hot for a prolonged period, a power off message will
appear. Turn off the device, and wait until it cools down.
Basics
10
Precautions for operating environment
Your device may heat up due to the environment in the following conditions. Use caution to
avoid shortening the batterys lifespan, damaging the device, or causing a fire.
•
Do not store your device in very cold or very hot temperatures.
•
Do not expose your device to direct sunlight for extended periods.
•
Do not use or store your device for extended periods in very hot areas, such as inside a
car in the summertime.
•
Do not place the device in any areas that may overheat, such as on an electric heating
mat.
•
Do not store your device near or in heaters, microwaves, hot cooking equipment, or high
pressure containers.
•
Never use a damaged charger or battery.
Basics
11
Device layout and functions
Package contents
Refer to the quick start guide for package contents.
•
The items supplied with the device and any available accessories may vary
depending on the region or service provider.
•
The supplied items are designed only for this device and may not be compatible
with other devices.
•
Appearances and specifications are subject to change without prior notice.
•
You can purchase additional accessories from your local Samsung retailer. Make
sure they are compatible with the device before purchase.
•
Use only Samsung-approved accessories. Using unapproved accessories may cause
the performance problems and malfunctions that are not covered by the warranty.
•
Availability of all accessories is subject to change depending entirely on
manufacturing companies. For more information about available accessories, refer
to the Samsung website.
Basics
12
Device layout
Front camera
Iris recognition camera
Speaker
Edge screen
Power key
Touchscreen
Edge screen
LED indicator
Volume key
Bixby key
Proximity/Light sensor
Iris recognition LED
Multipurpose jack (USB
Type-C)
S Pen
Basics
13
SIM card / Memory card
tray
NFC antenna /
MST antenna /
Wireless charging coil
Heart rate sensor
Rear camera (Dual)
Microphone
Main antenna
Speaker
Microphone
Fingerprint recognition
sensor
GPS antenna
Flash
Earphone jack
•
When using the speakers, such as when playing media files or using speakerphone,
do not place the device close to your ears.
•
Be careful not to expose the camera lens to a strong light source, such as direct
sunlight. If the camera lens is exposed to a strong light source, such as direct
sunlight, the camera image sensor may be damaged. A damaged image sensor is
irreparable and will cause dots or spots in pictures.
Basics
14
•
Connectivity problems and battery drain may occur in the following situations:
If you attach metallic stickers on the antenna area of the device
If you attach a device cover made with metallic material to the device
If you cover the device’s antenna area with your hands or other objects while
using certain features, such as calls or the mobile data connection
•
Using a Samsung-approved screen protector is recommended. Unapproved screen
protectors may cause the sensors to malfunction.
•
Do not cover the proximity/light sensor area with screen accessories, such as a
screen protector or stickers. Doing so may cause the sensor to malfunction.
•
The colours on the Edge screen may look different depending on your viewing
position.
Hard keys
Bixby key
Power key
Volume key
Key Function
Power
•
Press and hold to turn the device on or off.
•
Press to turn on or lock the screen.
Bixby
•
Press to launch Bixby. Refer to Bixby for more information.
•
Press and hold to start a conversation with Bixby. Refer to Using
Bixby for more information.
Volume
•
Press to adjust the device volume.
Basics
15
Soft buttons
Back button
Home button
Recents button
When you turn on the screen, the soft buttons will appear at the bottom of the screen. The
soft buttons are set to the Recents button, Home button, and Back button by default. Refer to
Navigation bar (soft buttons) for more information.
S Pen
S Pen button
S Pen nib
Tweezers
Basics
16
Name Functions
S Pen nib
•
Use the S Pen to write, draw, or perform touch actions on the
screen.
•
Hover the S Pen over items on the screen to access additional
S Pen features, such as the Air view feature.
S Pen button
•
Press and hold the S Pen button to launch the preset app. If you
press the button once or twice while using apps, the device
will perform certain features. Refer to S Pen remote for more
information.
•
Hover the S Pen over the screen and press the S Pen button to
display the Air command features.
•
While pressing and holding the S Pen button, drag the S Pen over
items to select them.
Tweezers
•
Remove the S Pen nib with the tweezers when replacing the nib.
Detaching the S Pen
Press the end of the S Pen to disengage it. Then, pull the S Pen from the slot. To store the
S Pen, reinsert it into the slot and push it until it clicks into place.
2
1
Basics
17
Charging the S Pen
The S Pen must be charged before you can control apps remotely by using the S Pen button.
When you insert the S Pen into the slot, charging will start.
•
If the back of your device comes into contact with a magnet, the device may not
recognise the S Pen and it will fail to charge the S Pen.
•
Even if the S Pen has been fully discharged, you can use other S Pen features, such
as tapping the touchscreen or the Air command features.
Replacing the S Pen nib
If the nib is dull, replace it with a new one.
1
Firmly hold the nib with the tweezers and remove it.
Basics
18
2
Insert a new nib into the S Pen.
Be careful not to pinch your fingers with the tweezers.
•
Do not reuse old nibs. Doing so may cause the S Pen to malfunction.
•
Do not press the nib excessively when inserting the nib into the S Pen.
•
Do not insert the round end of the nib into the S Pen. Doing so may cause damage
to the S Pen or your device.
•
Do not bend or apply excessive pressure with the S Pen while using it. The S Pen
may be damaged or the nib may be deformed.
•
Do not hard press on the screen with the S Pen. The pen nib may be deformed.
•
If you use the S Pen at sharp angles on the screen, the device may not recognise
the S Pen actions.
•
If water enters the S Pen slot, gently shake the device to remove the water from the
slot before using it.
•
For more information about the S Pen, visit the Samsung website.
•
If the S Pen is not working properly, take it to a Samsung Service Centre.
Basics
19
Battery
Charging the battery
Charge the battery before using it for the first time or when it has been unused for extended
periods.
Use only Samsung-approved chargers, batteries, and cables. Unapproved chargers or
cables can cause the battery to explode or damage the device.
•
Connecting the charger improperly may cause serious damage to the device. Any
damage caused by misuse is not covered by the warranty.
•
Use only USB Type-C cable supplied with the device. The device may be damaged
if you use Micro USB cable.
To save energy, unplug the charger when not in use. The charger does not have a
power switch, so you must unplug the charger from the electric socket when not in
use to avoid wasting power. The charger should remain close to the electric socket
and easily accessible while charging.
1
Connect the USB cable to the USB power adaptor.
2
Plug the USB cable into the devices multipurpose jack.
Basics
20
3
Plug the USB power adaptor into an electric socket.
4
After fully charging, disconnect the charger from the device. Then, unplug the charger
from the electric socket.
Charging other devices
Use the USB connector (USB Type-C) to charge another mobile device with your devices
battery.
Plug the USB connector (USB Type-C) into your device’s multipurpose jack, and connect your
device and the other device via the other devices USB cable.
When charging starts, the battery charging icon will appear on the other device’s screen.
Your device The other
device
USB Connector
(USB Type-C)
The other device's
USB cable
The app selection pop-up window that appears on your device is for data transfer. Do
not select an app from the pop-up window.
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Samsung SM-N960F/DS User manual

Category
Smartphones
Type
User manual

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