HP 800 G1 User manual

Category
Mini PCs
Type
User manual
Maintenance and Service Guide
HP EliteDesk 800 G1 Tower
HP EliteDesk 800 G1 Small Form Factor
HP EliteDesk 800 G1 Ultra-Slim Desktop
© Copyright 2013 Hewlett-Packard
Development Company, L.P. The information
contained herein is subject to change
without notice.
Microsoft, Windows, and Windows Vista
are either trademarks or registered
trademarks of Microsoft Corporation in the
United States and/or other countries.
The only warranties for HP products and
services are set forth in the express warranty
statements accompanying such products and
services. Nothing herein should be
construed as constituting an additional
warranty. HP shall not be liable for technical
or editorial errors or omissions contained
herein.
This document contains proprietary
information that is protected by copyright.
No part of this document may be
photocopied, reproduced, or translated to
another language without the prior written
consent of Hewlett-Packard Company.
First Edition (July 2013)
Document Part Number: 723282-001
Product notice
This guide describes features that are
common to most models. Some features may
not be available on your computer.
About This Book
WARNING! Text set off in this manner indicates that failure to follow directions could result in bodily
harm or loss of life.
CAUTION: Text set off in this manner indicates that failure to follow directions could result in damage
to equipment or loss of information.
NOTE: Text set off in this manner provides important supplemental information.
iii
iv About This Book
Table of contents
1 Product features ............................................................................................................... 1
Standard configuration features ................................................................................................. 1
Tower (TWR) ............................................................................................................ 1
Small Form Factor (SFF) ............................................................................................. 2
Ultra-slim Desktop (USDT) ........................................................................................... 2
Tower (TWR) front panel components ......................................................................................... 3
Small Form Factor (SFF) front panel components .......................................................................... 4
Ultra-slim Desktop (USDT) front panel components ........................................................................ 5
Tower (TWR) rear panel components .......................................................................................... 6
Small Form Factor (SFF) rear panel components ........................................................................... 7
Ultra-slim Desktop (USDT) rear panel components ......................................................................... 8
Serial number location .............................................................................................................. 8
Tower (TWR) ............................................................................................................ 9
Small Form Factor (SFF) ............................................................................................. 9
Ultra-slim Desktop (USDT) ......................................................................................... 10
2 Activating and Customizing the Software ........................................................................ 11
Activating and customizing the software in Windows 7 .............................................................. 11
Activating the Windows operating system .................................................................. 11
Downloading Windows 7 updates ............................................................................ 12
Installing or upgrading device drivers ........................................................................ 12
Customizing the monitor display ............................................................................... 12
Activating and customizing the software in Windows 8 .............................................................. 12
Activating the Windows Operating System ................................................................. 12
Downloading Windows 8 updates ............................................................................ 13
Customizing the monitor display ............................................................................... 13
3 Illustrated parts catalog .................................................................................................. 14
Tower (TWR) chassis spare parts .............................................................................................. 14
Computer major components .................................................................................... 14
Cables ................................................................................................................... 16
v
Misc parts .............................................................................................................. 17
Drives .................................................................................................................... 18
Misc boards ........................................................................................................... 19
Sequential part number listing ................................................................................... 19
Small Form Factor (SFF) chassis spare parts ............................................................................... 22
Computer major components .................................................................................... 22
Cables ................................................................................................................... 23
Misc parts .............................................................................................................. 24
Drives .................................................................................................................... 25
Misc boards ........................................................................................................... 25
Sequential part number listing ................................................................................... 26
Ultra-Slim Desktop (USDT) chassis spare parts ............................................................................ 29
Computer major components .................................................................................... 29
Cables ................................................................................................................... 30
Misc parts .............................................................................................................. 31
Drives .................................................................................................................... 32
Misc boards ........................................................................................................... 33
Sequential part number listing ................................................................................... 33
4 Routine care, SATA drive guidelines, and disassembly preparation ................................. 35
Electrostatic discharge information ........................................................................................... 35
Generating static .................................................................................................... 36
Preventing electrostatic damage to equipment ............................................................. 36
Personal grounding methods and equipment .............................................................. 37
Grounding the work area ......................................................................................... 37
Recommended materials and equipment .................................................................... 37
Operating guidelines .............................................................................................................. 38
Routine care .......................................................................................................................... 39
General cleaning safety precautions .......................................................................... 39
Cleaning the Computer Case .................................................................................... 39
Cleaning the keyboard ............................................................................................ 39
Cleaning the monitor ............................................................................................... 40
Cleaning the mouse ................................................................................................. 40
Service considerations ............................................................................................................ 40
Power supply fan .................................................................................................... 40
Tools and software Requirements .............................................................................. 41
Screws ................................................................................................................... 41
Cables and connectors ............................................................................................ 41
Hard Drives ............................................................................................................ 41
Lithium coin cell battery ............................................................................................ 42
SATA hard drives ................................................................................................................... 42
vi
SATA hard drive cables .......................................................................................................... 43
SATA data cable ..................................................................................................... 43
SMART ATA drives ................................................................................................................. 43
Cable management ................................................................................................................ 43
5 Removal and replacement procedures: Tower (TWR) ....................................................... 44
Preparation for disassembly .................................................................................................... 44
Access panel ......................................................................................................................... 45
Front bezel security ................................................................................................................ 46
Front bezel ............................................................................................................................ 47
Bezel blanks .......................................................................................................................... 48
Memory ................................................................................................................................ 50
DIMMs .................................................................................................................. 50
DDR3-SDRAM DIMMs .............................................................................................. 50
Populating DIMM sockets ......................................................................................... 50
Installing DIMMs ..................................................................................................... 51
Expansion cards .................................................................................................................... 53
System board connections ....................................................................................................... 57
Drives ................................................................................................................................... 59
Drive positions ........................................................................................................ 61
Removing a 5.25-inch drive ..................................................................................... 62
Installing a 5.25-inch drive ....................................................................................... 62
Removing a 3.5-inch device ..................................................................................... 64
Installing a 3.5-inch device ....................................................................................... 66
Removing a slim optical drive ................................................................................... 67
Installing a slim optical drive .................................................................................... 68
Removing a 3.5-inch or 2.5-inch hard drive ............................................................... 70
Installing a 3.5-inch or 2.5-inch hard drive ................................................................. 71
Front I/O assembly ................................................................................................................ 76
Power switch/LED assembly .................................................................................................... 77
Fan sink ................................................................................................................................ 79
Processor .............................................................................................................................. 81
Speaker ................................................................................................................................ 82
Smart Cover Lock (solenoid lock) .............................................................................................. 83
Hood sensor .......................................................................................................................... 86
Fan ...................................................................................................................................... 87
Power supply ......................................................................................................................... 89
System board and PCI expansion slot daughter card .................................................................. 92
6 Removal and replacement procedures: Small Form Factor (SFF) ....................................... 94
Preparation for disassembly .................................................................................................... 94
vii
Access panel ......................................................................................................................... 95
Front bezel ............................................................................................................................ 96
Front bezel security ................................................................................................................ 97
Bezel blanks .......................................................................................................................... 99
Memory .............................................................................................................................. 100
DIMMs ................................................................................................................ 100
DDR3-SDRAM DIMMs ............................................................................................ 100
Populating DIMM sockets ....................................................................................... 100
Installing DIMMs ................................................................................................... 101
Expansion card .................................................................................................................... 103
System board connections ..................................................................................................... 107
Drives ................................................................................................................................. 108
Drive positions ...................................................................................................... 110
Removing a 3.5-inch device ................................................................................... 111
Installing a 3.5-inch device ..................................................................................... 112
Removing a slim optical drive ................................................................................. 114
Installing a slim optical drive .................................................................................. 115
Removing and replacing a 3.5-inch hard drive ......................................................... 116
Removing a 2.5-inch hard drive .............................................................................. 119
Installing a 2.5-inch hard drive ............................................................................... 119
Power supply ....................................................................................................................... 121
Fan duct ............................................................................................................................. 124
Smart Cover Lock (solenoid lock) ............................................................................................ 125
Hood sensor ........................................................................................................................ 128
Cable routing ...................................................................................................................... 129
Front I/O assembly .............................................................................................................. 130
Power switch assembly ......................................................................................................... 132
Speaker .............................................................................................................................. 134
Fan sink .............................................................................................................................. 135
Processor ............................................................................................................................ 136
System board ...................................................................................................................... 138
Changing from desktop to tower configuration ........................................................................ 140
7 Removal and replacement procedures: Ultra-slim Desktop (USDT) ................................. 141
Preparation for disassembly .................................................................................................. 141
Access panel ....................................................................................................................... 142
Front bezel .......................................................................................................................... 143
Front bezel security .............................................................................................................. 144
Bezel blank ......................................................................................................................... 145
System board connections ..................................................................................................... 146
Memory .............................................................................................................................. 147
viii
SODIMMs ............................................................................................................ 147
DDR3-SDRAM SODIMMs ....................................................................................... 147
Populating SODIMM sockets .................................................................................. 148
Installing SODIMMs .............................................................................................. 149
Front fan ............................................................................................................................. 150
Optical drive ....................................................................................................................... 151
Removing the optical drive ..................................................................................... 151
Preparing the new optical drive .............................................................................. 152
Installing the new optical drive ................................................................................ 153
Hard drive .......................................................................................................................... 154
Speaker .............................................................................................................................. 156
Heat sink ............................................................................................................................ 157
Processor ............................................................................................................................ 159
Smart Cover Lock (solenoid lock) ............................................................................................ 160
Drive cage .......................................................................................................................... 164
Hood sensor ........................................................................................................................ 165
Card reader ........................................................................................................................ 166
WLAN module .................................................................................................................... 168
Graphics board ................................................................................................................... 169
Power switch ....................................................................................................................... 170
System board ...................................................................................................................... 171
Rear fan .............................................................................................................................. 173
Antennas ............................................................................................................................ 174
Changing from desktop to tower configuration ........................................................................ 178
Port cover ........................................................................................................................... 179
Power supply, external .......................................................................................................... 179
8 Computer Setup (F10) Utility ......................................................................................... 180
Computer Setup (F10) Utilities ............................................................................................... 180
Using Computer Setup (F10) Utilities ........................................................................ 181
Computer Setup—File ............................................................................................ 182
Computer Setup—Storage ...................................................................................... 183
Computer Setup—Security ...................................................................................... 186
Computer Setup—Power ........................................................................................ 191
Computer Setup—Advanced .................................................................................. 193
Recovering the Configuration Settings ..................................................................................... 195
9 Troubleshooting without diagnostics ............................................................................. 196
Safety and comfort ............................................................................................................... 196
Before you call for technical support ....................................................................................... 196
Helpful hints ........................................................................................................................ 197
ix
Solving general problems ...................................................................................................... 199
Solving power problems ....................................................................................................... 203
Solving hard drive problems .................................................................................................. 205
Solving media card reader problems ...................................................................................... 208
Solving display problems ...................................................................................................... 210
Solving audio problems ........................................................................................................ 215
Solving printer problems ....................................................................................................... 217
Solving keyboard and mouse problems .................................................................................. 219
Solving Hardware Installation Problems .................................................................................. 221
Solving Network Problems .................................................................................................... 223
Solving memory problems ..................................................................................................... 227
Solving processor problems ................................................................................................... 229
Solving CD-ROM and DVD problems ...................................................................................... 230
Solving USB flash drive problems ........................................................................................... 232
Solving front panel component problems ................................................................................. 233
Solving Internet access problems ............................................................................................ 233
Solving software problems .................................................................................................... 235
10 POST error messages .................................................................................................. 237
POST numeric codes and text messages .................................................................................. 238
Interpreting POST diagnostic front panel LEDs and audible codes .............................................. 246
11 Password security and resetting CMOS ....................................................................... 250
Resetting the password jumper ............................................................................................... 251
Clearing and resetting the CMOS .......................................................................................... 252
12 HP PC Hardware Diagnostics ...................................................................................... 254
Why run HP PC Hardware Diagnostics – UEFI ......................................................................... 254
How to access and run HP PC Hardware Diagnostics - UEFI ...................................................... 254
Downloading HP PC Hardware Diagnostics to a USB device ..................................................... 255
13 System backup and recovery ...................................................................................... 256
Backing up, restoring, and recovering in Windows 8 ............................................................... 256
Creating recovery media and backups .................................................................... 257
Restoring and recovering using Windows 8 tools ...................................................... 258
Using Windows 8 Refresh ....................................................................... 258
Using Windows 8 Reset .......................................................................... 259
Recovery using the Windows 8 recovery USB flash drive ............................ 260
Recovery using Windows 8 operating system media (purchased separately) . 261
Backing up, restoring, and recovering in Windows 7 ............................................................... 262
x
Creating recovery media ........................................................................................ 262
Creating recovery media using HP Recovery Manager (select models only) ... 263
Creating recovery discs with HP Recovery Disc Creator (select models only) . . 264
Creating recovery discs ............................................................ 264
Backing up your information .................................................................... 265
System Restore ...................................................................................................... 265
System Recovery ................................................................................................... 266
System Recovery when Windows is responding ......................................... 266
System Recovery when Windows is not responding .................................... 267
System Recovery using recovery media (select models only) ......................... 267
Using HP Recovery Disc operating system discs (select models only) ............. 268
Appendix A Battery replacement ..................................................................................... 270
Appendix B Power cord set requirements ........................................................................ 273
General requirements ........................................................................................................... 273
Japanese power cord requirements ........................................................................................ 273
Country-specific requirements ................................................................................................ 274
Appendix C Specifications ................................................................................................ 275
TWR specifications ............................................................................................................... 275
SFF specifications ................................................................................................................. 276
USDT specifications .............................................................................................................. 277
Index ............................................................................................................................... 278
xi
xii
1 Product features
Standard configuration features
Features may vary depending on the model. For a complete listing of the hardware and software
installed in the computer, run the diagnostic utility (included on some computer models only).
NOTE: All three computer models can be used in a tower orientation or a desktop orientation.
Tower (TWR)
Standard configuration features
1
Small Form Factor (SFF)
Ultra-slim Desktop (USDT)
2 Chapter 1 Product features
Tower (TWR) front panel components
Drive configuration may vary by model. Some models have a bezel blank covering one or more drive
bays.
1 5.25-inch Half-Height Drive Bay (behind bezel) 6 Hard Drive Activity Light
2 USB 2.0 Ports (black) 7 Slim Optical Drive (optional)
3 USB 3.0 Ports (blue) 8 3.5-inch Media Card Reader (optional)
4 Headphone Connector 9 Microphone/Headphone Connector
5 Dual-State Power Button
NOTE: When a device is plugged into the Microphone/Headphone Connector, a dialog box will pop up asking if
you want to use the connector for a microphone Line-In device or a headphone. You can reconfigure the connector
at any time by double-clicking the Audio Manager icon in the Windows taskbar.
NOTE: The Power On Light is normally white when the power is on. If it is flashing red, there is a problem with the
computer and it is displaying a diagnostic code. Refer to
Interpreting POST diagnostic front panel LEDs and
audible codes on page 246 to interpret the code.
Tower (TWR) front panel components
3
Small Form Factor (SFF) front panel components
Drive configuration may vary by model. Some models have a bezel blank covering one or more drive
bays.
1 Slim Optical Drive (optional) 5 Headphone Connector
2 USB 2.0 Ports (black) 6 Dual-State Power Button
3 USB 3.0 Ports (blue) 7 Hard Drive Activity Light
4 Microphone/Headphone Connector 8 3.5-inch Media Card Reader (optional)
NOTE: When a device is plugged into the Microphone/Headphone Connector, a dialog box will pop up asking if
you want to use the connector for a microphone Line-In device or a headphone. You can reconfigure the connector
at any time by double-clicking the Audio Manager icon in the Windows taskbar.
NOTE: The Power On Light is normally white when the power is on. If it is flashing red, there is a problem with the
computer and it is displaying a diagnostic code.Refer to
Interpreting POST diagnostic front panel LEDs and
audible codes on page 246 to interpret the code.
4 Chapter 1 Product features
Ultra-slim Desktop (USDT) front panel components
Drive configuration may vary by model. Some models have a bezel blank covering the optical drive
bay.
1 Slim Optical Drive (optional) 5 Headphone Connector
2 USB 2.0 Ports (black) 6 Hard Drive Activity Light
3 USB 3.0 Ports (blue) 7 Dual-State Power Button
4 Microphone/Headphone Connector 8 SD Media Card Reader (optional)
NOTE: When a device is plugged into the Microphone/Headphone Connector, a dialog box will pop up asking if
you want to use the connector for a microphone Line-In device or a headphone. You can reconfigure the connector
at any time by double-clicking the Audio Manager icon in the Windows taskbar.
NOTE: The Power On Light is normally white when the power is on. If it is flashing red, there is a problem with the
computer and it is displaying a diagnostic code.Refer to
Interpreting POST diagnostic front panel LEDs and
audible codes on page 246 to interpret the code.
Ultra-slim Desktop (USDT) front panel components
5
Tower (TWR) rear panel components
1 Power Cord Connector 7 Line-Out Connector for powered audio
devices (green)
2
PS/2 Keyboard Connector (purple) 8 PS/2 Mouse Connector (green)
3
USB 2.0 Ports (black) 9 RJ-45 Network Connector
4
DisplayPort Monitor Connectors 10 Serial Connector
5
VGA Monitor Connector 11 Line-In Audio Connector (blue)
6
USB 3.0 Ports (blue)
NOTE: An optional second serial port and an optional parallel port are available from HP.
When a device is plugged into the blue Line-In Audio Connector, a dialog box will pop up asking if you want to use
the connector for a line-in device or a microphone. You can reconfigure the connector at any time by double-clicking
the Audio Manager icon in the Windows taskbar.
When a graphics card is installed in one of the system board slots, the video connectors on the graphics card and
the integrated graphics on the system board may be used at the same time. However, for such a configuration, only
the display connected to the discrete graphics card will display POST messages.
The system board graphics can be disabled by changing settings in Computer Setup.
6 Chapter 1 Product features
Small Form Factor (SFF) rear panel components
1 PS/2 Mouse Connector (green) 7 PS/2 Keyboard Connector (purple)
2
RJ-45 Network Connector 8 DisplayPort Monitor Connectors
3
Serial Connector 9 VGA Monitor Connector
4
USB 2.0 Ports (black) 10 USB 3.0 Ports (blue)
5
Line-In Audio Connector (blue) 11 Line-Out Connector for powered audio
devices (green)
6 Power Cord Connector
NOTE: An optional second serial port and an optional parallel port are available from HP.
When a device is plugged into the blue Line-In Audio Connector, a dialog box will pop up asking if you want to use
the connector for a line-in device or a microphone. You can reconfigure the connector at any time by double-clicking
the Audio Manager icon in the Windows taskbar.
When a graphics card is installed in one of the system board slots, the video connectors on the graphics card and
the integrated graphics on the system board may be used at the same time. However, for such a configuration, only
the display connected to the discrete graphics card will display POST messages.
The system board graphics can be disabled by changing settings in Computer Setup.
Small Form Factor (SFF) rear panel components
7
Ultra-slim Desktop (USDT) rear panel components
1 Line-Out Connector for powered audio devices
(green)
6 VGA Monitor Connector
2
USB 2.0 Ports (black) 7 Power Cord Connector
3
USB 3.0 Ports (blue) 8 Line-In Audio Connector (blue)
4
DisplayPort Monitor Connectors 9 RJ-45 Network Connector
5
PS/2 Keyboard Connector (purple) 10 PS/2 Mouse Connector (green)
NOTE: When a device is plugged into the blue Line-In Audio Connector, a dialog box will pop up asking if you
want to use the connector for a line-in device or a microphone. You can reconfigure the connector at any time by
double-clicking the Audio Manager icon in the Windows taskbar.
If an MXM graphics card is installed, all of the video connectors may be used at the same time. However, for such a
configuration, only the display connected to the upper DisplayPort will display POST messages.
The system board graphics can be disabled by changing settings in Computer Setup.
Serial number location
Each computer has a unique serial number and a product ID number that are located on the exterior of
the computer. Keep these numbers available for use when contacting customer service for assistance.
8 Chapter 1 Product features
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HP 800 G1 User manual

Category
Mini PCs
Type
User manual

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