NAPOLEON P500NSS-3 User manual

Brand: NAPOLEON

Model: P500NSS-3

Category: Barbecues & grills

Type: User manual

PRESTIGE 500 and 665

PRESTIGE

SERIES

Owner's Manual

Grills illustrated in this manual may differ

from model purchased.

Apply Serial Number

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| Welcome

Welcome

DANGER!

IF YOU SMELL GAS:

• Shut off gas to the appliance

• Extinguish any open ﬂame

• Open lid

• If odor continues, keep away from the appliance

and immediately call your gas supplier, or ﬁre

department.

WARNING!

Do not try to light this appliance without reading the

“LIGHTING” instructions section of this manual

Do not store or use gasoline, or other ﬂammable liquids

or vapors in the vicinity of this or any other appliance

An L.P. (propane) cylinder not connected for use must

not be stored in the vicinity of this or any other appliance

If the information in these instructions is not followed

exactly, a ﬁre or explosion may result and cause property

damage, personal injury, or death

Alert adults and children about the hazard of hot surface temperatures. Supervise young children near the grill.

NOTICE TO INSTALLER: Leave these instructions with the grill owner for future reference.

NOTICE TO CONSUMER: Keep these instructions for future reference.

WE WANT YOUR GRILLING EXPERIENCE TO BE MEMORABLE AND SAFE.

Please read and follow this Owner’s Manual before using your grill to avoid property damage, personal injury, or death.

Remove all packaging material, promotional labels and cards from the grill before use.

USE OUTDOORS IN A WELL-VENTILATED SPACE

CONGRATULATIONS

ON YOUR NAPOLEON GRILL!

You’ve Just Upgraded Your Grilling Game.

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Welcome |

[email protected]

ONLINE

www.napoleon.com

PHONE:

1-866-820-8686

Welcome

Welcome to Napoleon!

CONTENTS

Welcome to Napoleon! 3

Safety First

Full System Features 4

Getting Started 5

Additional Safe Operating Practices

Gas Connections

Leak Test

Lighting your grill

Grilling Instructions

How to use the Rear Burner & Rotisserie

The Grilling Experience Checklist

How to season cast iron cooking grids

Infrared Grilling Guide 13

Cleaning Instructions 14

Maintenance Instructions 17

Combustion in air adjustment

Stainless in harsh environments

Troubleshooting 19

4523

Safety firSt

WARNING! General Information

This grill should be installed in conformity with local codes. In

absence of local codes, install to the current Natural Gas and Propane

Installation Code CSA B149.1 in Canada, or the National Fuel Gas Code

ANSI Z223.1/NFPA 54 in the United States.

If a rotisserie motor is used, it must be electrically grounded in

accordance with local codes. In absence of local codes, follow the

current Canadian Electrical Code CSA C22.1 in Canada, or the National

Electrical Code ANSI/NFPA 70 in the United States.

WARNING! Installation & Assembly

Assemble this grill exactly as instructed in the Assembly Guide.

If the grill was assembled in-store, review the assembly instructions to

ensure it is done correctly.

Perform the required Leak Test before operating the grill.

Do not modify this grill under any circumstances.

Do not use a cylinder that is not equipped with a QCC1 type connection.

Only use the pressure regulator and hose assembly supplied with this

grill or replacement parts speciﬁcally recommended by Napoleon.

WARNING! Operation

Read this entire Owner’s Manual before operating this grill.

Leak Test this grill before each use, annually and when any gas

components are replaced.

Follow the lighting instructions carefully.

WARNING! Storage & Disuse

Turn off gas at the propane cylinder or natural gas supply valve.

Disconnect the hose between the propane cylinder and grill.

Remove the propane cylinder and store outdoors in a well-ventilated

space away from children.

DO NOT store propane cylinders in a building, garage, shed, or any other

enclosed space.

Disconnect the natural gas hook-up from the supply when storing the

grill indoors.

WARNING! California Proposition 65

This product can expose you to chemicals including soot, which

are known to the State of California to cause cancer, and chemicals

including carbon monoxide, which are known to the State of California to

cause birth defects or other reproductive harm. For more information go

to www.P65Warnings.ca.gov.

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| Features

Rear Infrared

Rotisserie Burner

to enjoy succulent

rotisserie meals

Easy access drip

pan for efﬁcient

maintenance

Back-lit

Control Knobs

for late night

entertaining

Dual-level Stainless

Steel Sear Plates for

consistent even heating

and vaporizing drippings

for more ﬂavourful food

Stainless Steel

Folding Side

Shelves with

Integrated Tool

Hooks

Heavy Gauge

Stainless Steel

Burners for long

lasting quality

Instant JETFIRE

™

Ignition for quick

and east start-up

ACCU-PROBE

™

Temperature

Gauge to easily read the

temperature for perfect results

Propane Tank Ring

for stable tank

storage (propane

models only)

Easy Locking

Casters safely lock

the grill in position

Large chrome plated

Warming Rack for

increased cooking

area

Infrared SIZZLE

ZONE

™

Side

Burner for

perfectly grilled

steaks

Stainless Steel Iconic

WAVE

™

Cooking Grids

for those distinctive sear

marks and even cooking

The grills illustrated in this Owner’s Manual may differ from the model you purchased. Featured model: P665

Features

Full System Features

Napoleon.com | PRESTIGE® Series

Getting Started |

Getting Started

DANGER / WARNING! Advises of a hazard that

could result in a fire, explosion, death or serious

physical injury.

WANING / CAUTION! Advises of a hazard that

could result in minor physical injury or property

damage.

Wear protective gloves.

Wear safety glasses.

CAUTION! Hot surface.

additional Safe operating practiceS

• Do not route the hose underneath the drip pan. Maintain

proper hose clearance to the bottom of the unit.

• Ensure sear plates are positioned properly according to

sear plate installation instructions.

• Burner controls must be off when turning the propane

cylinder valve on.

• Do not light burners with the lid closed.

• Do not operate the rear burner(s) with the main burners.

• Do not close the side burner lid when operating or hot.

• Do not deep fry food on the side burner.

• Do not adjust the cooking grids when operating or hot.

• Maintenance should only be done when the grill is cool.

• Do not store lighters, matches or any other combustibles in

the condiment tray.

• Keep all electrical supply cords and fuel supply hoses away

from all heated surfaces.

• Clean the grease tray, drip pan, and sear plates regularly to

avoid build-up and grease ﬁres.

• Keep the infrared burner and main burner venturi

tubes free from spider webs and other obstructions by

inspecting and cleaning it regularly.

• Do not allow cold water (rain, sprinkler, hose etc.) to

contact the heated grill. An immediate temperature

change will chip the porcelain and crack the ceramic

burners.

• Do not use a pressure washer to clean any part of the

grill.

• Do not locate this grill where it can be exposed to high

winds, especially when the wind can come from directly

behind the grill.

• Never cover more than 75% of the cooking surface with

solid metal

• Always maintain proper clearance to combustibles 20”

(508mm) to rear of unit, 7” (178mm) to sides.

• Additional clearance of 24” (610mm) is recommended

near vinyl siding or panes of glass.

Important information

Do not smoke while performing a gas leak test.

Sparks or ﬂames will cause a ﬁre, explosion,

damage to property, serious physical injury, or

death.

Never use an open ﬂame to check for gas leaks.

Sparks or ﬂames will cause a ﬁre, explosion,

damage to property, serious physical injury, or

death.

DANGER! Immediately shut off the gas supply

and disconnect.

STOP

Getting Started

CAUTION! The hook-up and installation of the gas and hose connection must be performed by a licensed gas ﬁtter, and

leak tested before operating the grill.

CAUTION! Ensure the hoses do not contact any high temperature surfaces of the grill.

CAUTION! Do not move the grill when operating and hot.

| Getting Started

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Getting Started

WARNING! Do not store a spare gas cylinder below the grill head or side burners.

WARNING! Never use a gas cylinder that is beyond 80% full.

WARNING! Follow all specifications and instructions exactly to prevent fire, explosion, property damage, personal

injury, or death.

WARNING! Disconnect the grill and its individual shutoff valve from the gas supply piping system during any

pressure testing in excess of ½ psi (3.5 kPa).

gaS connectionS

To a Propane Cylinder: Option 1

Only use a 20 lb. (9.1 kg) propane cylinder constructed and marked

in accordance with the Speciﬁcations for LP gas Cylinders of the U.S.

Department of Transportation (D.O.T.) or the Standard for Cylinders,

Spheres and Tubes for Transportation of Dangerous Goods and

Commission, CAN/CSA-B339, as applicable.

Only use a gas pressure regulator speciﬁed by Napoleon. The

regulator must supply a pressure of 11 inches water column (0.39

psi) and have a QCC1 type ﬁtting.

The cylinder connection device must be compatible with the

connection for this outdoor appliance.

The propane cylinder must have:

• A shutoff valve with a QCC1 connection

• A safety relief device

• A collar to protect the valve

• A listed Overﬁll Protection Device

Hook-up and Installation

• Check the cylinder for dents or rust, and have it inspected by

your propane supplier.

• Never use a cylinder with a damaged valve.

• Place the cylinder in its designated area on the bottom shelf.

• Ensure the gas regulator hose has no kinks.

• Remove the cap or plug from the cylinder fuel valve.

• Insert the black QCC1 regulator nipple onto the QCC1 fuel valve.

Hand tighten to right. Do not use tools.

• Ensure the hose does not contact with the drip pan or any high

temperature surfaces of the grill because it will melt and cause

a ﬁre.

• Leak test all joints prior to operating the grill. See “Leak Test”.

Getting Started |

Napoleon.com | PRESTIGE® Series

Getting Started

WARNING! Close the individual shutoff valve to isolate the grill from the gas supply piping system during any

pressure testing equal to or less than ½ Psi (3.5 kPa).

WARNING! Check the hose for evidence of excessive abrasion, melting, cuts or cracks. If the hose is damaged,

it must be replaced with an assembly specifically recommended by Napoleon.

To a House Gas Supply Line: Option 2

• A gas supply hose and quick disconnect designed for natural gas and certiﬁed for outdoor use are included with natural gas

grills.

• Natural gas plumbing must supply a pressure of 7 inches water column pressure to the inlet of the grill.

• Piping and valves upstream of the quick disconnect are not supplied.

• The gas pipe must be sized to supply the BTU/h speciﬁed on the rating plate, based on the length of the piping run.

• See “WARNING! General Information” of this manual for installation codes.

1. Hook-up to a gas supply line must be performed by a licensed gas ﬁtter and leak tested before operating the grill.

2. Do not route the hose in close proximity to the drip pan or over top of the back panel.

3. Ensure the hose does not contact any high temperature surfaces.

Quick Disconnect

• Do not install the quick disconnect in an upward direction.

• A readily accessible manual shut-off valve must be installed upstream of the quick disconnect, and as close to it as

possible.

• Connect the ﬂared end of the hose to the ﬁtting on the end of the manifold tube or ﬂex tube (if applicable).

• Tighten using two wrenches. Do not use thread sealer or pipe dope.

• Leak test all joints prior to operating the gas grill. See “Leak Test”.

CAREFUL!

The lid of the grill and

the entire ﬁrebox can

become very hot when

in use.

| Getting Started

Napoleon.com | PRESTIGE® Series

Getting Started

WARNING! Never use an open flame to check for gas leaks. Sparks or flames will cause a fire, explosion, damage

to property, serious physical injury, or death.

WARNING! Only use the pressure regulator and hose assembly supplied with the

grill, or one in conformity with local codes.

leak teSt

Why and When to Leak Test?

A leak test conﬁrms no gas is escaping after you

connect the hose to the gas supply.

Each time the tank is reﬁlled and reinstalled,

ensure that there are no leaks in the ﬁtting where

the regulator connects to the tank.

Leak test this grill before use, annually, and when

any gas components are replaced.

Leak Test Steps

1. Do not smoke while performing the test.

2. Remove all sources of ignition.

3. Turn all burner controls to the off position.

4. Turn the gas supply valve on.

5. Brush a half-and-half solution liquid soap and

water onto all joints and connections of the

regulator, hose, manifolds, and valves.

6. Bubbles indicate a gas leak.

If you ﬁnd a leak

1. Tighten any loose joints.

2. If the leak cannot be stopped, immediately shut off the gas

supply and disconnect the grill.

3. Have the grill inspected by a certiﬁed installer, or dealer.

4. Do not use the grill until the leak has been ﬁxed.

STOP

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Operation |

Igniter

Left

Burner

Infra Red

Side Burner

Right

Burner

Rear

Burner

Lights

Right Middle

Burner

Left Middle

Burner

Centre

Burner

Fig. 1

Fig. 2

Fig. 3

Operation

WARNING! Ensure all burner controls are in the OFF position before slowly turning on gas supply valve.

WARNING! Follow the lighting instructions carefully.

WARNING! Make sure the lid of the grill is OPEN while igniting.

WARNING! Do not adjust the cooking grids while the grill is hot, or operating.

WARNING! Never grill food directly on the flame side burner. It is designed for use with pots and pans only.

WARNING! Do not use the rear burner while operating the main burner.

lighting your grill

Is it the very ﬁrst time? Perform a Burn-off

Remove warming rack and run the main burners on high for

30 minutes. It is normal for the grill to emit an odor the ﬁrst

time it is lit. This odor is caused by the “burn-off” of internal

paints and lubricants used in the manufacturing process and

will not occur again.

Main Burner Lighting

1. Open grill lid.

2. Push and slowly turn any main burner knob counter clockwise

to HIGH position until pilot lights. Continue to push down on

the control knob until the burner lights and then release.

3. If the pilot does not light – immediately turn the control knob

clockwise to the OFF position. Repeat step 2.

4. If the pilot and burner will not light in 5 seconds – turn the

control knob clockwise to the OFF position. Wait 5 minutes

for gas to dissipate. Repeat steps 2 and 3, or light with a

match. (Fig. 1) .

Rear Burner Lighting (if equipped)

1. Open grill lid.

2. Remove warming rack.

3. Push and slowly turn rear burner knob counter clockwise to HIGH

position.

4. Press and hold igniter button until the burner lights, or light by

match.

5. If the burner will not light – turn burner control knob clockwise to

the OFF position. Wait 5 minutes. Repeat step 3 and 4. (Fig. 1)

Side Burner Lighting (if equipped)

1. Open burner cover.

2. Push and slowly turn side burner knob counter clockwise to HIGH

position.

3. Press and hold igniter button until the burner lights, or light by

match.

4. If the burner will not ignite – turn burner control knob clockwise to

the OFF position. Wait 5 minutes. Repeat step 2 and 3. (Fig. 2)

Lighting with a match

1. Clip the match into the supplied lighting rod.

2. Insert the lit match through the cooking grids and sear plates

3. While turning the corresponding burner knob to high. (Fig. 3)

grilling inStructionS

Main Burner Use

• Preheat the grill before searing food by operating all main burners on high with the lid closed for approximately 10 minutes.

• Food cooked for only a short time such as ﬁsh and vegetables can be grilled with the lid open.

• Grilling with the lid closed ensures higher and consistent temperatures that cook meat more evenly and can reduce cooking times.

• The cooking grids can be oiled before preheating to reduce sticking when grilling lean meat such as chicken breast, or pork.

• Food that takes longer than 30 minutes such as roasts can be cooked indirectly with the burner lit opposite the food. See Indirect

Grilling.

• Trim excess fat off meat to prevent ﬂare-ups, or reduce the temperature of the grill.

• Flare ups – move food away from the ﬂames and reduce the heat. Leave the lid open.

Direct Grilling

This method is often used for searing, or food cooked for only a short time such as

hamburgers, steaks, chicken, or vegetables.

Place food on the cooking grids directly over the heat.

Sear meat ﬁrst to trap-in the juices and ﬂavor.

Lower the grill temperature to ﬁnish cooking to your preference.

Indirect Grilling

This method uses lower temperatures and circulates heat around the food cooking it

slowly and evenly. Use this method to cook larger cuts of meat, or food prone to ﬂare-

ups such as roast, chicken, or turkey.

Turn one or more burners on and place food on the cooking grid where there is no

ﬂame, or burner on.

Grilling at a lower temperature and slower cooking time results in more tender meats.

Infrared Main Burner Use (if equipped)

Follow the “Main Burner Lighting” Instructions and operate on high for 5 minutes with the lid closed or

until the ceramic burners glow red.

Cook the food directly on the grid(s) following the directions on the "Infrared Grilling Guide". Food can be

seared on the infrared burner and then transferred to the main burners of the grill to ﬁnish cooking over

direct or indirect heat, depending on your taste and preference.

Flame Side Burner (if equipped)

The ﬂame side burner can be used like a stove top to make gravy or soups.

The recommended pot or pan diameter is 10” (25 cm).

Be sure your grill is in a location protected from the wind, or the performance of the side burner will be

affected.

Infrared Side Burner (if equipped)

To operate, follow the “Side Burner Lighting” instructions. The infrared heat provides an even cooking area

for searing food when it’s set to high.

To cook like a stove top use a lower temperature with pans of 10” (25 cm) to 12” (30 cm) in diameter,

being careful to not cover more than 75% of the surface

Some side burner models have a height-adjustable cooking grid.

Grilling at Night (if applicable)

Illuminate the control knobs by pushing the light bulb icon on the control panel.

When a burner is operating, the corresponding knob will glow red, while the rest will remain blue.

| Operation

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Operation

WARNING! Do not close side burner lid while it is operating or hot.

WARNING! Do not deep fry food on the side burner. Cooking with oil can be dangerous.

WARNING! Regularly clean grease out of the entire unit, including the grease tray and the sear plates, to avoid build-up

and grease ﬁres.

WARNING! Do not leave food unattended on any lit burners.

GRILLING

PRO TIP!

Use a thermometer

to check the internal

temperature of meat

to ensure it is cooked

perfectly.

GRILLING

PRO TIP!

Add a Napoleon smoker

accessory to your grill

to ﬂavor your meat.

Operation |

Napoleon.com | PRESTIGE® Series

Operation

WARNING! Disassemble rotisserie components when ﬁnished cooking, wash with warm soapy water, and store

indoors.

WARNING! Use heat resistant grilling gloves when handling the hot rotisserie components.

WARNING! Disconnect rotisserie plug from the outlet when the grill is not in use.

DID YOU

KNOW?

You can remove the

cooking grids if they

interfere with cooking

larger cuts of meat.

how to uSe the rear Burner & rotiSSerie

Assembling Your Rotisserie Kit (if equipped)

Note: Remove the warming rack prior to using the rear burner and

spit rod. Extreme heat will damage the warming rack.

1. Install the rotisserie motor on the side of the grill using the

mounting bracket(s). Some models have pre-mounted brackets.

2. Once the bracket has been fastened to the grill, slide the

rotisserie motor onto the bracket.

3. Slide the ﬁrst rotisserie fork just past the middle of the spit rod

and tighten into place. Thread the meat onto the spit rod and

push the meat into the fork. Slide the second rotisserie fork on

the opposite end of the spit rod and push the fork into the meat

until secure. Tighten the fork into place.

4. Carefully insert the pointed end of the spit rod into

the rotisserie motor and set the opposite end across

the hangers. The heavy side of the meat will naturally

hang down to balance the load.

5. Slide the stop bushing onto the spit rod until it is past

the inside of the hood. This will secure the side to

side movement of the spit rod.

6. Tighten the stop bushing and spit rod handle. Place a

metal dish under the meat to collect the drippings.

IMPORTANT! Always wear gloves when

handling components of the grill.

Tips about using the Rotisserie:

• Operate the rear burner on high until the meat

browns. Reduce heat. Keep lid closed.

• Use a thermometer to check the internal

temperature of the meat.

• Roasts and poultry should brown on the outside

and stay tender on the inside.

• Use drippings to baste and make gravy.

• A 3-pound chicken takes approximately 1 ½ hours

on medium to high.

• Be mindful of your rotisserie motor capacity.

Never overload your equipment.

• Be sure to always set an evenly balanced load on

your rotisserie.

How to cook multiple chickens

1. Tie or skewer wings to the body of the

chickens.

2. Slide rotisserie fork onto spit rod.

3. Thread ﬁrst chicken onto spit rod until

it is held into place by the rotisserie

fork. Tighten.

4. Thread next 2 chickens onto spit rod

so all the chickens are close together.

5. Slide second rotisserie fork onto spit

rod and push into chicken until all 3

chickens are squeezed together tightly.

Tighten.

| Operation

Napoleon.com | PRESTIGE® Series

Operation

the grilling experience checkliSt

Refer to this list every time you grill

☐

Read Owner’s Manual

Be sure to have read the owner’s manual and all the safety instructions.

☐

Clean grease tray

Always ensure you clean the grease tray prior to grilling to avoid fires and flare-ups.

☐

Check the hose

Ensure the grill is off and cool. Check the hose for evidence of excessive abrasions,

or cuts. Have the hose replaced before use if the hose is damaged.

☐

Preheat and clean grids

Coat the grids with vegetable shortening and preheat your grill to burn off

excess residue and prevent sticking. Clean cast iron grids with a brass

wire brush and stainless steel grids with a stainless brush. See "Cleaning

Instructions".

NOTE: Stainless steel cooking grids are corrosion resistant and require less

maintenance than cast iron grids.

☐

Prep area

Make sure everything you need while grilling such as your utensils, seasonings,

sauces, and dishes are within your reach. Don’t leave your food unattended, or it

could burn.

☐

Don’t peek and flip once

Try not to open the lid and peek too much, or heat will escape and throw your

temperature and cooking times off. Flip your food only once, especially steak and

chicken.

☐

Leave space

Leave some space on the grill and between food, so you have room to move food

around if you need to.

☐

Use a thermometer

Use a thermometer to ensure food is cooked thoroughly. Follow the appropriate

temperatures guidelines for all types of meat, especially poultry.

how to SeaSon caSt iron cooking gridS

This procedure MUST be done prior to ﬁrst use and repeated every 3-4 uses to keep grids looking new.

1. Remove cast iron grids from the grill.

2. Wash grids with warm soapy water and soft cloth.

Pat dry and allow grids to completely dry.

3. Apply fat/oil evenly using a silicone brush on both

sides.

4. Preheat appliance to

350°F-400°F(176°C-204°C).

5. Install cooking grids and cook for 30 minutes.

6. Apply a second even coat of fat/oil on cooking grids,

and keep cooking for 30 more minutes.

7. Grids are now seasoned.

NOTE: If rust has formed on the cast iron grids,

remove the rust with scouring pad or brass brush and

repeat the seasoning process.

GRILLING

PRO TIP!

Always preheat the grill

before cooking to burn

off leftover residue and

prevent food from sticking

to the grate.

GRILLING

PRO TIP!

Get inspired to create

delicious meals from the

recipes and grilling

techniques at

www.napoleon.com and

Napoleon’s cookbooks.

OIL AND FAT

SUGGESTION!

Grapeseed Oil

Sunﬂower Oil

Soybean Oil

Extra Virgin Olive Oil

Canola Oil

If not available, select an oil

or fat that has a high smoke

point. Do not use salted fats

like butter or margarine.

•

Napoleon.com | PRESTIGE® Series

Grilling Guide |

Grilling Guide

Infrared Grilling Guide

WARNING! Keep the lid open if main infrared burner is set on high to prevent accidentally burning food.

FOOD CONTROL KNOB SETTING COOKING TIME SUGGESTIONS

Steak

1 inch (2.54 cm) thick

HIGH – 2 minutes each side

Rare – 4 minutes

Ask for marbled fat in cut.

Fat is a natural tenderizer

and keeps meat juicy.

HIGH to MEDIUM – High

heat 2 minutes each side

then turn to medium heat

Medium – 6 minutes

Well done – 8 minutes

Hamburger

½ inch (1.27 cm) thick

HIGH – 2 minutes each side Rare – 4 minutes

Keep patties all the same

thickness for equal cooking

times. Patties 1 inch thick or

more should be grilled using

indirect heat.

HIGH – 2 ½ minutes each

side

Medium – 5 minutes

HIGH – 3 minutes each side Well done – 6 minutes

Chicken

HIGH, MEDIUM, LOW – 2

minutes each side then

medium-low to low heat

20 – 25 minutes

Slice joint connecting the

thigh and leg ¾ through for

the meat to lie ﬂat on the

burner and cook evenly.

Pork Chops

MEDIUM 6 minutes each side

Choose thick cuts for more

tender meat. Trim off excess

fat.

Spare Ribs

HIGH to LOW – High for

5 minutes then low until

ﬁnished

20 minutes each side

turning often

Choose lean meaty ribs. Grill

until meat pulls easily from

the bone.

Lamb Chops

HIGH to MEDIUM – High

for 5 minutes then Medium

until ﬁnished

15 minutes each side

Choose thick cuts for more

tender meat. Trim off excess

fat

Hot dogs

MEDIUM to LOW 4 – 6 minutes

Select larger wieners and slit

lengthwise before grilling

Napoleon.com | PRESTIGE® Series

| Cleaning

Cleaning

Cleaning Instructions

WARNING! Always wear protective gloves and safety glasses when cleaning your grill.

WARNING! Accumulated grease is a fire hazard.

WARNING! Cleaning should only be done when the grill is cool to avoid the possibility of

burns.

First Time Use

1. Wash grids by hand with water and mild dish soap to remove

any residue from the manufacturing process. DO NOT wash in a

dishwasher.

2. Rinse thoroughly with hot water and dry completely with a soft cloth

to prevent moisture from entering the cast iron.

Cast Iron Grids

• Season your grids to add a protective coating to prevent corrosion

See Grilling Tips – How to Season your Cast Iron Cooking Grids.

Stainless Steel Grids

• Stainless steel cooking grids can be cleaned by preheating the grill

and using a wire brush to remove residue.

• Stainless steel grids will permanently discolor from regular use

because of high temperatures when grilling.

Infrared Side Burner

• Most drippings and food particles that fall on the infrared burner

surface incinerates immediately because of the high intensity heat.

• Do not clean the ceramic tile with a wire brush.

• Do not use water or other liquids to clean the burner. An immediate

change in temperature will cause cracking of the ceramic tile.

• Light burner and operate on high for 5-10 minutes to remove any

left-over residue.

Inside of the Grill

1. Remove the cooking grids.

2. Use a brass wire brush to clean loose debris from the sides and

underneath the lid.

3. Scrape the sear plates with a putty knife or scraper. Use a wire

brush to remove the ash.

4. Remove the sear plates and brush debris from the burners with a

wire brush.

5. Sweep debris from inside the grill into the drip pan.

Cleaning |

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Cleaning

WARNING! Ensure all burners are turned off and grill is cool before cleaning. Do not use oven cleaner to clean any part

of the grill. Do not put cooking grids or any other parts of the grill in a self-cleaning oven to clean. Clean the grill in an

area where cleaning solution won’t harm decks, lawns, or patios.

WARNING! Barbecue sauce and salt can be corrosive and will cause rapid deterioration of the grill components

unless cleaned regularly.

Drip Pan

Every grill head, side burner and drop-in burner have a corresponding

drip pan. It is easily accessible through doors or openings.

• Grease and excess drippings collect in the drip pan located

beneath the grill and accumulate in the disposable grease tray

below the drip pan

(if applicable).

• Only use Napoleon approved liners on the drip pan. Never use

aluminum foil, sand or any other unapproved material. This can

prevent grease from ﬂowing properly.

• Clean frequently to avoid grease build-up – approximately every

4-5 uses.

Cleaning steps:

1. Slide the drip pan from the grill to access the disposable grease

tray or to clean the drip pan.

2. Scrape the drip pan out with a putty knife or scraper.

3. Replace the disposable grease tray every 2-4 weeks depending

on grill usage (if applicable).

4. See your Napoleon Grill dealer for supplies.

Control Panel

ONLY use warm soapy water.

Text is printed directly on the control panel and will gradually rub off

if abrasive or stainless steel cleaners are used.

Proper cleaning of the control panel will ensure the text remains dark

and legible.

Aluminum Castings

Clean with warm soapy water.

Aluminum doesn’t rust, but high temperatures and weathering can

cause oxidization on the surface of the castings that look like white

spots.

See “Maintenance Instructions” for more information on how to

prevent oxidized aluminum.

Outside Grill Surface

• Only use a stainless steel non-abrasive cleaner. Abrasive

cleaners or steel wool will scratch the ﬁnish.

• Always wipe in the direction of the grain.

• Handle porcelain enamel components with care.

• The baked-on enamel ﬁnish is glass-like and will chip if struck.

• Stainless steel parts discolor overtime when heated and will

turn a golden or brown hue. This is normal and won’t affect the

performance of the grill.

| Cleaning

Napoleon.com | PRESTIGE® Series

Cleaning

Insect Screen and Burner Ports

Spiders and insects are attracted to small enclosed spaces.

Napoleon has equipped the burner with an insect screen on the air

shutter. This reduces the likelihood of insects building nests inside

the burner, but doesn’t eliminate the problem.

A nest or web can cause the burner ﬂame to burn a soft yellow or

orange and cause a ﬁre or ﬂashback at the air shutter underneath the

control panel.

1. Remove the screw (s) that attaches the burner to the back wall of

the grill. Slide the burner back and upwards to remove.

2. Use a ﬂexible venturi tube brush to clean the inside of the

burner.

3. Shake loose debris from the burner through the gas inlet.

4. Check the burner ports and valve oriﬁces for blockages: burner

ports can close over time because of cooking debris and

corrosion.

5. Use an opened paper clip, or the supplied port maintenance bit

to clean burner ports.

6. Drill out blocked ports using the supplied drill bit in a small

cordless drill: this can be done with the burner attached to the

grill, but it’s easier if removed from the grill.

7. Do not ﬂex the drill bit when drilling the ports because the drill

bit will break.

8. This drill bit is for burner ports NOT for brass oriﬁces that

regulate the gas ﬂow to the burner.

9. Do not enlarge the holes

10. Ensure the insect screen is clean, tight, and free of any lint

or other debris.

11. Reverse the procedure to reinstall the burner.

12. Ensure the valve enters the burner when installing.

13. Replace sear plate mount and tighten screws to complete

re-installation.

WARNING! It is very important the valve/orifice enters the burner tube when reinstalling the burner after cleaning

and before lighting your grill, or a fire or explosion could occur.

WARNING! Avoid unprotected contact with hot surfaces.

WARNING! Do not use abrasive cleaners or steel wool on any painted, porcelain, or stainless steel parts of your

grill because it will scratch the finish.

SAFETY

FIRST!

Always wear protective

gloves and safety

glasses when servicing

your grill.

Napoleon.com | PRESTIGE® Series

Maintenance |

Model Type of Gas Main Burner Rear Tube Burner

PRESTIGE 500

Propane 1/2” (13mm) Full Open

Natural Gas 3/8” (10mm) 1/8” (3mm)

PRESTIGE 665

Propane 1/2” (13mm) Full Open

Natural Gas 3/8” (10mm) 1/8” (3mm)

Fig. 1

Burner Port

Yellow Tip

Dark Blue

Light Blue

Maintenance

Maintenance Instructions

WARNING! Keep the grill away from combustible materials, gasoline, and other flammable vapors and liquids.

RECOMMENDATIONS

This grill should be thoroughly inspected and serviced annually by a qualiﬁed service person.

• Do not obstruct the ﬂow of ventilation and combustion air.

• Keep the cylinder enclosure ventilation openings located on the side of the cart or enclosure and front and back of the

bottom shelf clear from debris.

comBuStion in air adjuStment

IMPORTANT! This must be done by a qualified gas installer.

• The air shutter is factory set and should not require adjusting

under normal conditions. Adjustments might be required under

extreme ﬁeld conditions.

• The ﬂames of the air shutter will be dark blue, tipped with light

blue and occasionally yellow when adjusted correctly.

• Too little air ﬂow to the burner will produce soot and lazy yellow

ﬂames.

• Too much air ﬂow to the burner will cause ﬂames to lift erratically

and cause igniting difﬁculties.

Adjusting the Air Shutter

1. Remove cooking grids and sear plates. Leave lid open.

2. You may have to open the cabinet door or remove the top drawer

(if equipped) to access the air shutter screw located at the mouth

of the burner.

3. Remove the back cover to adjust rear tube burner air shutter.

4. Loosen air shutter lock screw and open or close air shutter as

required. (Fig. 1)

5. Light the burners on high.

6. Visually inspect burner ﬂames.

7. Turn burners off, tighten locking screws, and replace removed

parts when shutters are set correctly.

8. Ensure insect screens are installed.

Note: Infrared burners have no air adjustment.

WE WANT

TO HELP!

Contact the Napoleon

Customer Solutions

Department for

recommended

replacement parts.

1-866-820-8686.

| Maintenance

Napoleon.com | PRESTIGE® Series

Maintenance

StainleSS in harSh environmentS

Stainless steel oxidizes or stains in the presence of chlorides and sulﬁdes, especially in coastal regions, warm and

highly humid areas, and around pools and hot tubs. These stains look like rust, but they can be easily removed or

prevented. Wash stainless and chrome surfaces every 3-4 weeks. Clean with warm soapy water.

Burner Maintenance

• Extreme heat and a corrosive environment can cause surface corrosion to occur even though the burner is

made from heavy wall 304 stainless steel.

Maintenance and Protection of Infrared Burners

Your infrared burners are designed to provide a long service life, but you must be careful to prevent cracking of their

ceramic surfaces. Fractures will cause the burners to malfunction.

IMPORTANT! Damage resulting from by failure to follow these

instructions is NOT covered by your grill warranty.

Steps to Avoid Damaging Ceramic Surfaces

1. Never douse a ﬂame or control ﬂare-ups with water.

2. Do not allow cold water (rain, sprinkler, hose etc.) to come in contact with hot ceramic burners. An immediate

change in temperature will cause cracking of the ceramic tile.

3. A ceramic burner that becomes wet before use will create steam when operated later and produce pressure that

will crack the ceramic.

4. Repeated soaking of the ceramic can cause it to swell and expand producing pressure that will make the ceramic

crack and crumble.

5. Inspect the ceramic for possible water soaking if you ﬁnd standing water in the grill. Remove the burner if the

ceramic is wet. Turn it upside down to drain the excess water. Bring ceramic indoors to dry thoroughly.

6. Do not allow hard objects to impact the burner. Take care when inserting or removing cooking grids and using

accessories.

Clearance Ventilation of hot air

• Hot air must have a way to escape the grill for the burners to function properly.

• The burners can become deprived of oxygen if the hot air is not allowed to escape causing them to back-ﬂash. The

ceramic can crack if this occurs repeatedly.

WARNING! Turn off gas at the source and disconnect the unit before servicing.

WARNING! Maintenance should only be done when the grill is cool to avoid the possibility of burns.

WARNING! A leak test must be performed annually and when any component of the gas train is replaced, or

when the smell of gas is present.

SAFETY

FIRST!

Never cover more than

75% of any main or side

burner cooking surface

with any solid metal

(e.g. griddles or pans)

Napoleon.com | PRESTIGE® Series

Troubleshooting |

Troubleshooting

Lighting Problems

• Main, rear or side burners will not light with the igniter, but will light with a match.

• Burners will not cross light each other.

Possible causes Solution

Main

Burner

JETFIRE

outlet is dirty or clogged Clean JETFIRE

outlet with a soft bristle brush.

Dirty or corroded cross light brackets. Clean or replace as required.

Rear and Side

Burners

Dead battery, or installed incorrectly. Replace with premium heavy- duty battery.

Loose electrode wire or switch terminal wires.

Check electrode wire is ﬁrmly pushed onto the terminal on the

back of the igniter. Check the lead wires from the module to the

ignition switch (if equipped) are ﬁrmly pushed onto their respective

terminals.

Lifting ﬂames on burner.

Close air shutter according to “Maintenance Instructions”-

Combustion Air Adjustment section in this Owner’s Manual.

IMPORTANT! This must be done by a qualified gas installer.

Noises and Flare-ups

• Humming regulator.

• Excessive ﬂare-ups and uneven heat.

Possible causes Solution

Normal humming noise on hot days.

This isn’t a defect. It’s caused by internal vibrations in the

regulator and doesn’t affect the performance or safety of the grill.

Humming regulators WILL NOT be replaced.

The cylinder valve was opened too quickly. Open cylinder valve slowly

Sear plates installed incorrectly.

Ensure sear plates are installed with holes towards the front, and

the slots on the bottom. See Assembly Instructions Guide.

Improper heating. Preheat grill with both main burners on high for 10 to 15 minutes.

Excessive grease and ash build on sear plates and in drip

pan.

Clean sear plates and drip pan regularly. Do not line pan with

aluminum foil. Refer to "Cleaning Instructions".

YOUR

GRILL!

to Napoleon.com or

your Assembly Guide

for replacement parts

instructions.

WE WANT

TO HELP!

Napoleon is here to ensure

your grilling experience

is memorable. Contact us

if you require additional

help.

| Troubleshooting

Napoleon.com | PRESTIGE® Series

Troubleshooting

Gas Flow

• Low heat or low ﬂame when valve is turned to high.

• Burners burn with yellow ﬂame, accompanied by the smell of gas.

• Flames lift away from burner, accompanied by the smell of gas, and possible lighting difﬁculties.

• Burner output on HIGH, but setting is LOW. Rumbling noise and ﬂuttering blue ﬂame at burner surface.

Possible causes Solution

Propane – improper lighting procedure

Ensure lighting procedure is followed carefully. All gas valves must

be in the OFF position when the tank valve is turned on. Turn tank

on slowly to allow pressure to equalize. See Operation – "Lighting

Instructions".

Natural gas – undersized supply line. Pipe must be sized according to installation code.

Leaking gasket surrounding the ceramic tile, or a weld

failure in the burner housing.

Allow burner to cool and inspect very closely for cracks. Contact

your authorized Napoleon dealer to order replacement burner

assembly if any cracks are found.

Both gas propane and natural gas – improper preheating. Preheat grill with both main burners on high for 10 to 15 minutes.

Possible spider web or other debris.

Thoroughly clean nest or webs out of your burner oriﬁce by

removing it and following instructions in this manual.

See "Leak Test".

Improper air shutter adjustment.

Open or close air shutter slightly according to this manual.

See "Maintenance Instructions".

IMPORTANT! This must be done by a qualified gas installer.

Lack of gas Check gas level in propane cylinder.

Supply hose is pinched. Reposition supply hose as necessary.

Propane regulator in low ﬂow state.

Turn the burners off and close the tank valve, wait a minute before

fully re-opening the valve, allow a few seconds for the pressure

to equalize before following the Lighting Instructions to start the

grill. Ensure igniting procedure is followed carefully every time you

cook. All gas valves must be OFF when the tank valve is turned

on. Always open the tank valve slowly.

Infrared Burner Flashes Back

• During operation the burner abruptly makes a loud whoosh sound, followed by a continuous blow-torch type sound and

grows dim or has a large ﬂame on start up.

Possible causes Solution

Ceramic tiles overloaded with grease drippings and build-

up. Ports are clogged

Turner burner OFF and allow to cool for at least 2 minutes.

Reignite burner and burn on HIGH for at least 5 minutes, or until

the ceramic tiles are evenly glowing red.

Burner overheated because inadequate ventilation. Too

much grill surface covered by griddle or pan.

Ensure no more than 75% of the grill surface is covered by

objects or accessories. Turn burner OFF and allow to cool for at

least 2 minutes. Reignite.

Leaking gasket surrounding the ceramic tile, or a weld

failure in the burner housing.

Allow burner to cool and inspect very closely for cracks. Contact

your authorized Napoleon dealer to order replacement burner

assembly if any cracks are found.

Improper heating. Preheat grill with both main burners on high for 10 to 15 minutes.

Excessive grease and ash build on sear plates and in drip

pan.

Clean sear plates and drip pan regularly. Do not line pan with

aluminum foil. Refer to "Cleaning Instructions".

Peeling Paint

• Paint appears to be peeling inside lid or hood.

Possible causes Solution

Grease build-up on inside surfaces.

This is not a defect. The ﬁnish on the lid and hood is porcelain

or stainless steel and will not peel. The peeling is caused by

hardened grease, which dries into paint-like shards, that ﬂake off.

Regular cleaning will prevent this. See "Cleaning instructions".

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NAPOLEON P500NSS-3 User manual

Brand: NAPOLEON

Model: P500NSS-3

Category: Barbecues & grills

Type: User manual

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