Xerox CentreWare Management Pack for Microsoft System Center Operations Manager User guide

CentreWare Management Pack for System Center Operations Manager 1

CentreWare Management Pack for System

Center Operations Manager User Guide

Version 1.8

2 CentreWare Management Pack for System Center Operations Manager

September 9, 2008

XEROX®, CentreWare Management Pack for System Center Operations Manager®, and CentreWare®

are trademarks of Xerox Corporation in the US and/or other countries.

Microsoft®, Microsoft Windows®, Microsoft Windows Server®, Microsoft SQL Server®, Microsoft System

Center Operations Management®, Microsoft .NET®, Microsoft Core XML Services®, and Microsoft

Internet Information Services® are either registered trademarks or trademarks of Microsoft Corporation in

the United States and/or other countries

Intel® and Pentium® are either trademark or registered trademarks of Intel Corporation or its subsidiaries

in the United States and other countries.

CentreWare Management Pack for System Center Operations Manager 3

Table Of Contents

Table Of Contents ....................................................................................................................... 3

Getting Started ............................................................................................................................ 4

Purpose of User Guide ............................................................................................................................. 4

Introduction ............................................................................................................................................... 4

Key Features and Benefits ....................................................................................................................... 4

Server Requirements ................................................................................................................................ 5

Installing ...................................................................................................................................... 6

Installing CentreWare Management Pack for System Center Operations Manager ................................ 6

Uninstalling CentreWare Management Pack for System Center Operations Manager ......................... 14

Managing Printers ..................................................................................................................... 16

Discovering Devices ............................................................................................................................... 16

Override of the Monitors ......................................................................................................................... 22

Performing Tasks .................................................................................................................................... 29

Viewing Alerts ......................................................................................................................................... 32

Viewing Usage Counters ........................................................................................................................ 37

Analyzing CentreWare Management Settings ........................................................................ 40

Rules Details ........................................................................................................................................... 40

Health Explorer Details ........................................................................................................................... 43

Tuning the Management Pack Objects for Printer Monitoring ....................................................... 48

Changing Task Settings .......................................................................................................................... 51

Troubleshooting ........................................................................................................................ 53

Appendix A ................................................................................................................................ 56

Glossary ..................................................................................................................................... 59

Index ........................................................................................................................................... 60

4 CentreWare Management Pack for System Center Operations Manager

Getting Started

Purpose of User Guide

The purpose of this user guide is to provide you with:

 a quick overview of the CentreWare Management Pack for System Center Operations Manager

(SCOM);

 a set of instructions on how to install the CentreWare Management Pack for System Center

Operations Manager software on a SCOM server; and

 detailed information on how to use utilities such as rules, tasks, and alerts to manage Xerox

network printers.

The CentreWare Management Pack for System Center Operations Manager software consists of two

components:

 the CentreWare Management Pack for System Center Operations Manager program that you will

install, {for more information, go to ―Installing‖

and

 the CentreWare Management Pack for System Center Operations Manager imported XML file

that contains the rules for managing printers {for more information, see ―Importing the

CentreWare Management Pack for System Center Operations Manager‖}

The CentreWare Management Pack is automatically imported during installation.

Introduction

The CentreWare Management Pack for System Center Operations Manager provides the capability to

monitor the status of Xerox printers. It contains the following utilities:

 Network Device Monitor for monitoring the status of printers. Depending upon the status of a

printer, alerts are generated.

 Rules for monitoring Xerox printer usage counters.

 Tasks for pinging Xerox printers, opening a printer’s Web Console, and CentreWare

Management Pack for System Center Operations Manager online help.

Key Features and Benefits

 Users can isolate Xerox alerts within the Alerts view, enabling them to quickly and efficiently

diagnose printer errors.

 Usage counters show Xerox printer usage details graphically for a convenient snapshot of printer

activity.

CentreWare Management Pack for System Center Operations Manager 5

Server Requirements

Before you can start using the software, you must ensure the following minimum requirements have been

met.

 2.8 Ghz Intel Pentium 4 CPU

 2GB RAM for server memory

 5MB for hard drive space for CentreWare Management Pack for System Center Operations

Manager software

 Microsoft Windows 2003 server® (32-bit version) with the latest service packs and updates - SP1

or greater

 Microsoft SQL Server 2005 with SP1®

 Microsoft System Center Operations Manager®

 Microsoft .NET Framework 2.0®

 Microsoft .NET Framework 3.0 RTM®

 Microsoft Core XML Services (MSXML) 6.0®

 Microsoft Windows PowerShell 1.0 English language installation package for Microsoft Windows

Server 2003® (KB 926139)

 Microsoft Internet Information Services 6.0®

 Simple Network Management Protocol – Note: Go to Start>Control Panel>Add or Remove

Programs>Add/Remove Windows Components>Simple Network Management Protocol

 Microsoft Windows Installer 3.1® Redistributable (KB 893803-x86.exe) – Note: Microsoft

Windows Server 2003 Service Pack 1® contains Microsoft Windows Installer 3.1

6 CentreWare Management Pack for System Center Operations Manager

Installing

Installing CentreWare Management Pack for System

Center Operations Manager

To install CentreWare Management Pack for System Center Operations Manager:

1. Open the install file.

 insert CD, or

 double-click Xerox Printer v1.0.0.msi

2. The installer will load after a few moments, and the CentreWare Management Pack for System

Center Operations Manager installation wizard opens. Click Next.

3. The License Agreement screen opens. Read and click I Agree. Click Next.

CentreWare Management Pack for System Center Operations Manager 7

8 CentreWare Management Pack for System Center Operations Manager

4. The Select Database Server Name screen opens. Accept the default database server name or enter

another name. Click Next.

5. The Database Server Login screen opens. Enter the database login ID and password. Click Next.

6. The CentreWare Management Pack for System Center Operations Manager Information screen

opens. Review the Read Me, and click Next.

CentreWare Management Pack for System Center Operations Manager 9

7. The Confirm Installation screen opens. Click Next.

8. The Installing CentreWare Management Pack for SCOM screen opens. The status bar indicates that

the installation is in progress.

10 CentreWare Management Pack for System Center Operations Manager

9. The Installation Complete screen opens when the installation is finished. Click Close.

CentreWare Management Pack for System Center Operations Manager 11

10. To verify the installation:

a. Go to Start>Control Panel>Add or Remove Programs. The Add or Remove Programs

screen opens.

b. Scroll down to where CentreWare Management Pack for System Center Operations Manager

is indicated in the list.

c. Click Click here for support information to find the Version number.

d. The Support Info screen opens. Locate the version number—this information is also

important to have when you call Xerox for support.

12 CentreWare Management Pack for System Center Operations Manager

e. Go to My Computer>C:>Program Files. Open the Xerox folder.

f. The CentreWare Management Pack for System Center Operations Manager folder is

indicated. Open the folder.

g. Verify that all the files in the screenshot are present, which indicates a successful installation.

CentreWare Management Pack for System Center Operations Manager 13

14 CentreWare Management Pack for System Center Operations Manager

Uninstalling CentreWare Management Pack for

System Center Operations Manager

Installing a new CentreWare Management Pack for System Center Operations Manager software will

overwrite the current pack. However, if it becomes necessary to uninstall the pack, follow the steps below.

To uninstall CentreWare Management Pack for System Center Operations Manager software:

1. Go to Start>Settings>Control Panel>Add or Remove Programs.

2. The Add or Remove Programs screen opens. Click Remove.

3. A dialog box opens, and asks if you are sure about deleting the program. Click Yes.

CentreWare Management Pack for System Center Operations Manager 15

4. A status screen indicates that the program is being removed.

5. If the uninstall was successful, SCOM is no longer indicated in the list of programs.

16 CentreWare Management Pack for System Center Operations Manager

Managing Printers

Discovering Devices

Computer and Device Management Discovery Wizard

The Device Discovery Wizard finds networked Xerox devices and adds discovered devices to the System

Center Operations Center (SCOM) database. After discovery, the network devices are displayed in the

Network Devices pane of the Administration view, and are ready to be managed.

To discover the Xerox printers:

1. Open the SCOM console.

2. In the Operations view, click the Administration button.

CentreWare Management Pack for System Center Operations Manager 17

3. At the bottom of the navigation pane, click Discovery Wizard.

4. The Computer and Device Management Wizard opens.

18 CentreWare Management Pack for System Center Operations Manager

5. Click Next.

6. The Auto or Advanced screen opens. By default, the Advanced Discovery option is selected. Under

Computer and Device Types, click the drop-down arrow, and select Network Devices.

7. Click Next.

8. The Discovery Method screen opens. Under the Specify Network Addresses, enter a start and end IP

address. If you are only adding one printer, you can use the same IP address in the Start and End

text fields. Any new discoveries will be added to the current list, if one exists.

CentreWare Management Pack for System Center Operations Manager 19

9. Under Simple Network Management Protocol (SNMP) Community Strings, accept the default or

change the community string if necessary.

10. Click Discover. A status bar will indicate that the discovery is in process.

11. When the discovery is complete, the Select Objects to Manage screen opens, indicating a complete

list of discovered objects. From the list, select the Xerox printers you want to manage.

Note: The Discovery Wizard only displays new devices that were added since the last discovery.

12. Click Next.

13. The Summary screen opens, indicating the number of devices you want to manage. Click Finish.

14. A list of all network devices is indicated on the screen.

20 CentreWare Management Pack for System Center Operations Manager

15. In the Administration view, choose Device Management>Network Devices.

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Xerox CentreWare Management Pack for Microsoft System Center Operations Manager User guide

Xerox CentreWare Management Pack for Microsoft System Center Operations Manager User guide

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