2. Simple Mobile
  3. SMALA405DGP5

Simple Mobile SMALA405DGP5 Product information

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My phone is subscribed to the service but will not call / text / browse.
You may be in an area with poor wireless coverage. If you are indoors, try moving closer to a
window or the perimeter of the building, or try going outside.
My battery drains too quickly.
If your battery seems to be draining too quickly, there are some things you can do to extend the
length of time between charges. To decrease the brightness of your screen, follow these steps:
1. From the main screen, press the OK key.
2. Using the navigation keys, locate the "Settings" icon. Then, press the OK key.
3. Press the RIGHT navigation key until the "Personalization" tab is selected.
4. Press the DOWN navigation key until "Display" is highlighted. Then, press the OK key.
5. Press the DOWN navigation key until "Brightness" is highlighted.
6. Press the LEFT navigation key to decrease the brightness.
7. Press the DOWN navigation key until "Screen Timeout" is highlighted. Then, press the
OK key.
8. Press the UP or DOWN navigation key until the desired option is highlighted. Then,
press the OK key.
I can’t download apps.
To download apps to your A405DL phone, we recommend connecting to a Wi-Fi® network before you begin.
To join a Wi-Fi network, follow these steps:
1. From the main screen, press the OK key.
2. Using the navigation keys, locate the "Settings" icon. Then, press the OK key. The "Network &
Connectivity" tab will be highlighted.
3. Press the DOWN navigation key until "Wi-Fi" is highlighted. Then, press the OK key.
4. "On" will be highlighted. If necessary, press the OK key to turn Wi-Fi on.
5. Press the DOWN navigation key until "Available Networks" is highlighted. Then, press the OK key.
6. A list of the available Wi-Fi networks will populate the screen. If necessary, press the DOWN
navigation key until the desired network is highlighted. Press the OK key.
7. If prompted for a network password, press the DOWN navigation key until the "Password" field is
highlighted.
8. Use the dial pad to enter the password. Then, press the key below "Connect."
I can't power my phone on.
There are several reasons that would prevent you from turning your phone on. First, let's make
sure that you are holding the PWR/END key long enough. Press and hold the PWR/END key on
your phone for five seconds.
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