Widex EVOKE E-IM 330 User guide

USER INSTRUCTIONS

THE WIDEX EVOKE™ FAMILY

E-IM/E-IP model

ITE

(In-the-ear)

IMPORTANT SAFETY INFORMATION

Read these pages carefully before you begin using your hearing aid.

WARNING: People younger than 18 should go to a doctor before using

this. People younger than 18 years old need specialized care, and using

this without a medical evaluation may worsen impairment or disability.

A hearing aid user who is younger than 18 should have a recent medical

evaluation from a doctor, preferably an ear-nose-throat doctor (an ENT).

Before using this, a doctor should determine that the use of a hearing aid

is appropriate.

WARNING to Hearing Aid Dispensers:

You should advise a prospective hearing aid user to consult promptly

with a doctor, preferably an ear specialist such as an ENT, before dispens-

ing a hearing aid if you determine through inquiry, actual observation,

or review of any other available information concerning the prospective

user, that the prospective user has any of the following conditions:

- Visible deformity of the ear, either congenital or traumatic

- Fluid, pus, or blood coming out of the ear within the previous 6 months

- Pain or discomfort in the ear

- History of excessive ear wax or suspicion that something is in the ear

canal

- Dizziness, either recent or long-standing

- Sudden, quickly worsening, or fluctuating hearing loss within the previ-

ous 6 months

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- Hearing loss or ringing (tinnitus) only in one ear or a noticeable

difference in hearing between ears

- Audiometric air-bone gap equal to or greater than 15 dB at 500 Hz,

1000 Hz, and 2000 Hz

WARNING to Hearing Aid Dispenser, Outputs over 132 dB SPL:You

should exercise special care in selecting and fitting a hearing aid with

a maximum output that exceeds 132 dB SPL because it may impair the

remaining hearing of the hearing aid user.

Hearing aids and batteries can be dangerous if swallowed or used

improperly. Swallowing or improper use can result in severe injury or

even fatalities. In case of ingestion, contact a doctor immediately and

call the 24 Hour National Button Battery Ingestion Hotline at (202)

625-3333.

Take your hearing aids out when you are not using them. This will help to

ventilate the ear canal and prevent ear infections.

Contact your doctor or hearing care professional immediately if you

suspect you may have an ear infection or an allergic reaction.

Contact your hearing care professional if the hearing aid doesn't feel

comfortable, or if it doesn't fit properly, causing irritation, redness or the

like.

Remove your hearing aids before showering, swimming or using a hair

dryer.

Do not wear your hearing aids when applying perfume, spray, gels, lotion

or cream.

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Do not dry your hearing aid in a microwave oven - this will ruin it.

Never use other people’s hearing aids and never allow others to use

yours, as this could damage your hearing.

Never use your hearing aids in environments where there may be explo-

sive gases, such as in mines, etc.

Keep hearing aids, their parts, accessories and batteries away from

children and mentally disabled people.

Never try to open or repair the hearing aid yourself. Contact your hearing

care professional if you need to have your hearing aid repaired.

Your hearing aids contain radio communication technology. Always ob-

serve the environment in which you are using them. If any restrictions

apply, you must take precautions to comply with these.

Do not expose your hearing aids to extreme temperatures or high humid-

ity, and dry them quickly if they get wet, or if you perspire heavily.

Caution: This is not hearing protection.

You should remove this device if you experience overly loud sounds,

whether short or long-lasting. If you're in a loud place, you should use the

right kind of hearing protection instead of wearing this device. In general,

if you would use ear plugs in a loud place, you should remove this device

and use ear plugs.

Caution: The sound output should not be uncomfortable or painful.

You should turn down the volume or remove the device if the sound

output is uncomfortably loud or painful. If you consistently need to turn

the volume down, you may need to further adjust your device.

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Caution: You might need medical help if a piece gets stuck in your ear.

If any part of your hearing aid, like the eartip, gets stuck in your ear, and

you can't easily remove it with your fingers, get medical help as soon as

you can.

You should not try to use tweezers or cotton swabs because they can

push the part farther into your ear, injuring your eardrum or ear canal,

possibly seriously.

Note: What you might expect when you start using a hearing aid.

A hearing aid can benefit many people with hearing loss. However, you

should know it will not restore normal hearing, and you may still have

some difficulty hearing over noise. Further, a hearing aid will not prevent

or improve a medical condition that causes hearing loss.

People who start using hearing aids sometimes need a few weeks to get

used to them. Similarly, many people find that training or counseling can

help them get more out of their devices.

If you have hearing loss in both ears, you might get more out of using

hearing aids in both, especially in situations that make you tired from

listening-for example, noisy environments.

Note: Tell FDA about injuries, malfunctions, or other adverse events.

To report a problem involving your hearing aid, you should submit

information to FDA as soon as possible after the problem. FDA calls them

"adverse events," and they might include: skin irritation in your ear, injury

from the device (like cuts or scratches, or burns from an overheated bat-

tery), pieces of the device getting stuck in your ear, suddenly worsening

hearing loss from using the device, etc.

Instructions for reporting are available at https://www.fda.gov/Safety/

MedWatch, or call 1-800-FDA-1088. You can also download a form to

mail to FDA.

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Note: Hearing loss in people younger than 18.

- People younger than 18 should see a doctor first, preferably an ear-

nose- throat doctor (an ENT), because they may have different needs

than adults.

- The doctor will identify and treat medical conditions as appropriate.

- The doctor may refer the person to an audiologist for a separate test, a

hearing aid evaluation.

- The hearing aid evaluation will help the audiologist select and fit the

appropriate hearing aid.

A person who is younger than 18 years old with hearing loss should have

a medical evaluation by a doctor, preferably an ENT, before buying a

hearing aid.

The purpose of a medical evaluation is to identify and treat medical

conditions that may affect hearing but that a hearing aid won't treat on its

own.

Following the medical evaluation and if appropriate, the doctor will

provide a written statement that the hearing loss has been medically

evaluated and the person is a candidate for a hearing aid. The doctor

may refer the person to an audiologist for a hearing aid evaluation, which

is different from the medical evaluation and is intended to identify the

appropriate hearing aid.

The audiologist will conduct a hearing aid evaluation to assess the per-

son's ability to hear with and without a hearing aid. This will enable

the audiologist to select and fit a hearing aid for the person's individual

needs. An audiologist can also provide evaluation and rehabilitation

since, for people younger than 18, hearing loss may cause problems in

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language development and educational and social growth. An audiologist

is qualified by training and experience to assist in the evaluation and

rehabilitation of hearing loss in people younger than 18.

Your hearing aids should be stored and transported within the temperature and

humidity ranges of -20°C to +55°C (-4°F to 131°F) and 10%-95% rH.

Your hearing aids are designed to operate within the temperature, humidity and

atmospheric pressure ranges of 0°C (32°F) to 50°C (122°F), 10%-95% rH and 750

to 1060 mBar.

You can find technical data sheets and additional information on your hearing

aids at www.widexpro.com/documents

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YOUR HEARING AID

(To be filled out by the hearing care professional)

 Vent  No vent

 Extraction cord  Volume control  Push button

Your hearing aid series:

PROGRAMS

 Universal  Audibility Extender

 Quiet  Audibility Extender

 Comfort  Audibility Extender

 Transport  Audibility Extender

 Urban  Audibility Extender

 Impact  Audibility Extender

 Party  Audibility Extender

 Social  Audibility Extender

 Music  Audibility Extender

SPECIAL PROGRAMS

 Zen  Audibility Extender

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SPECIAL PROGRAMS

 Phone  Audibility Extender

SMARTTOGGLE PROGRAMS

 Zen+  Audibility Extender

 Phone+  Audibility Extender

NOTE

The program names in the table are the default names. If you have chosen to

use some of the other names available, write the new names in the table. That

way you will always know which programs you have in your hearing aids.

NOTE

Read this booklet carefully before your start using your hearing aid.

NOTE

This hearing aid allows direct wireless control and sound streaming from smart-

phones and other devices. For more help and information contact your hearing

care professional or visit: www.wsa.com.

This hearing aid works wirelessly with the TONELINK App. We take no responsi-

bility if the hearing aid is used with any third part App or if the TONELINK App is

used with any other device.

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CONTENTS

YOUR HEARING AID..................................................................................12

Welcome..........................................................................................................12

THE HEARING AID.....................................................................................13

Indications for use.......................................................................................... 13

Intended use....................................................................................................13

The battery......................................................................................................13

Sound signals..................................................................................................15

How to tell right from left..............................................................................15

Turning the hearing aid on and off.............................................................. 16

Putting on and removing the hearing aid...................................................16

Programs......................................................................................................... 17

Program and sound adjustment..................................................................23

PAIRING YOUR HEARING AID AND SMARTPHONE...................................26

CLEANING................................................................................................ 27

Tools................................................................................................................ 27

Cleaning.......................................................................................................... 27

Changing the microphone filters.................................................................29

The wax guard................................................................................................ 31

ACCESSORIES.......................................................................................... 34

TROUBLESHOOTING.................................................................................35

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REGULATORY INFORMATION...................................................................38

Wireless radio transmission.........................................................................40

EU directives.................................................................................................. 42

FCC and ISED statements.............................................................................43

SYMBOLS................................................................................................. 47

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YOUR HEARING AID

Welcome

Congratulations on your new hearing aid.

Use your hearing aid regularly, even if it takes some time getting used to it.

Infrequent users don’t usually get the full benefit of a hearing aid.

NOTE

Your hearing aid and its accessories may not look exactly as illustrated in this

booklet. We also reserve the right to make any changes we consider necessary.

1

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3

2

4

5

1. Microphone openings

2. Push button (optional)

3. Volume control (optional)

4. Vent (optional)

5. Extraction cord (optional)

6. Battery compartment

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8

9

10

7. Sound outlet

8. Wax guard

9. Vent (optional)

10. Left/right identification. Blue indicates your

left hearing aid while red is for your right hear-

ing aid.

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THE HEARING AID

Indications for use

The hearing aids are indicated for individuals older than 36 months with a

range of hearing loss from minimal (10 dB HL) to severe (90 dB HL) and all

hearing loss configurations.

They are to be programmed by licensed hearing care professionals (audiol-

ogists, hearing aid specialists, otolaryngologists) who are trained in hearing

(re)habilitation.

Intended use

The hearing aids are intended as air conduction amplification devices to

be used in everyday listening environments. The hearing aids may be

equipped with the Zen program, intended to provide a relaxing sound

background (i.e. music/noise source) for adults who desire to listen to such

a background in the quiet.

The battery

Use a type 312 zinc-air battery for your hearing aid.

Always use a fresh, new battery that is precisely the kind recommended by

your hearing care professional.

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NOTE

Check that the battery is completely clean and free of any residue before

inserting it in the hearing aid. Otherwise your hearing aid may not function as

expected.

Never attempt to recharge a zinc-air hearing aid battery, as it could

explode.

Never leave a weak battery in the hearing aids while storing them. It

could leak and ruin your hearing aid.

Dispose of used batteries as indicated on the packaging and take note of

the expiry date.

When the battery is weak, a sound signal will play. If the battery drains

suddenly there may however be no warning. We recommend carrying a

spare battery with you wherever you go.

To change the battery, do as follows:

Take the adhesive tab off the new battery and

make sure there is no sticky substance left on it. Let

it "breathe" for 60 seconds.

Use the nail grip to gently swing the battery door

open and remove the old battery. Place the new

battery in the battery compartment with the "+"-

sign facing in the same direction as the "+" sign on

the battery compartment door, as shown on the

illustration.

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Close the battery compartment door. If it doesn't

close easily, the battery is not placed correctly.

If you are not using the hearing aid for a few days,

keep the battery compartment open.

NOTE

Avoid dropping your hearing aid - hold the hearing aid above a soft surface

while changing the battery.

Sound signals

Your hearing aid plays sounds to inform you that certain features have been

activated or that you have changed program. These sounds can be spoken

messages or tones.

Ask your hearing care professional to turn these sounds off if you don't need

them.

(Only available in selected models)

Your hearing care professional can turn on a feature in your hearing aid that

warns you whenever it loses contact with the hearing aid in the opposite

ear. You will hear a spoken message in your ear.

How to tell right from left

The hearing aid for your right ear has a red mark. The hearing aid for your

left ear has a blue mark.

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Turning the hearing aid on and off

To turn the hearing aid on, close the battery door.

The hearing aid will play a sound signal to indicate

that it is on, unless your hearing care professional has

deactivated this function.

Open the battery door to turn the hearing aid off.

NOTE

You can also cup the hearing aid in your hand to verify that it is turned on. If it's

on, it will whistle. Don't forget to turn off the hearing aid when it is not in use.

Putting on and removing the hearing aid

Close the battery lid completely. Hold the hearing aid

with your thumb and forefinger and insert it slowly into

your ear until you feel resistance.

Then use the tip of your forefinger to gently push the

hearing aid into your ear until it feels comfortable.

Pulling the outer ear upwards and backwards while you

insert the hearing aid can be helpful.

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Hold the hearing aid with your thumb and forefinger and

pull carefully.

NOTE

If you find it difficult to take out the hearing aid, move it carefully from side to

side.

Programs

PROGRAMS USE

Universal For everyday use

Quiet Special program for listening in quiet envi-

ronments

Comfort Special program for listening in noisy envi-

ronments

Transport For listening in situations with noise from

cars, trains, etc.

Impact Use this program if you prefer a clear and

sharp sound

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PROGRAMS USE

Urban For listening in situations with changing

sound levels (in supermarkets, noisy work-

places or similar)

Party For listening in situations with many people

talking at the same time

Social Use this program if you are in small social

gatherings, such as family dinners

Music For listening to music

SPECIAL PROGRAMS USE

Zen Plays tones or noise for a relaxing sound

background

Phone This program is designed for listening to

phone conversations

SMARTTOGGLE PROGRAMS USE

Zen+ This program is similar to Zen but allows

you to listen to different types of tones or

noise

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SMARTTOGGLE PROGRAMS USE

Phone+ This program lets you listen to the phone

and avoid the surrounding sounds. One of

your hearing aids transmits the phone con-

versation to the other, so that you can listen

with both ears

NOTE

The names in the list of programs are the default names. Your hearing care

professional can also select an alternative program name from a preselected

list. Then it is even easier for you to select the right program in each listening

situation.

NOTE

You can only have one SmartToggle program in your hearing aid.

Depending on your hearing loss, your hearing care professional can activate

the Audibility Extender feature. Ask your hearing care professional if you could

benefit from this. If your needs and preferences change over time, your hearing

care professional can easily change your program selection.

Your hearing aid may be provided with a unique optional listening program

called Zen. It makes musical tones (and sometimes a rushing noise) in the

background using the latest Fractal technology. These sounds are shaped

according to your hearing loss so you can listen to them at any time and at

any place with a simple push of the program button. The Zen program may

be used alone (without amplification) in quiet when you are not required to

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hear surrounding sounds. Or, it may be used with amplification so that both

the surrounding sounds and the generated sounds (fractal tones and noise)

are heard together.

CAUTION

Use of the different Zen programs may interfere with hearing surrounding

sounds including speech. The programs should not be used when hearing such

sounds is important. Switch the hearing aid to a non-Zen program in those

situations.

The duration of the Zen play time can be set by your hearing healthcare

professional according to your needs.

Benefits

The Zen program may provide a relaxing listening background for some

people. When the Zen program is used in a tinnitus management program,

its wearer may experience some relief from tinnitus.

Indications for use

The Zen program is intended to provide a relaxing sound background for

adults (21 years and older) who desire to listen to such a background

in quiet. It may be used as a sound therapy tool in a tinnitus treatment

program that is programmed by a licensed hearing healthcare professional

(audiologists, hearing aid specialists, otolaryngologists) who is trained in

tinnitus management.

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