Polycom Integra VVX 500 Self-Installation And Configuration Manual

Brand: Polycom

Model: Integra VVX 500

Type: Self-Installation And Configuration Manual

This manual is also suitable for

POLY VVX SERIES

SELF-INSTALLATION AND CONFIGURATION GUIDE

DELIVERED OVER-THE-TOP (OTT)

Version 2

June 2020

Poly VVX Series Self-installation and Configuration Guide 2

TABLE OF CONTENTS

Getting started ......................................................................................................................................... 3

Connect optional expansion modules, headset, or USB devices .............................................................. 5

Configuring your set ................................................................................................................................ 5

VoIP 9-1-1 ............................................................................................................................................... 7

Poly VVX Series Self-installation and Configuration Guide 3

This guide is only intended for installation of IBC Poly devices over a public internet connection, also

referred to as over-the-top (OTT).

NOTE: If you are porting your telephone number from another service provider, you may experience a

service outage between 7:00am GMT-6 no DST (when the service is provisioned) and 9:00am GMT-6 no

DST (when the numbers are ported over from the other service provider). This is dependent upon a

successful self-install of the devices between these hours. At 7:00am GMT-6 no DST, outgoing calls can

be made with customer installed and configured devices. Incoming calls will not be successful to IBC

devices until the port has been completed.

GETTING STARTED

What you need to get started:

•

The Poly VVX Series Set and package contents listed below.

•

Set configuration credentials. An email will be sent on the date of your service order from the

SaskTel Business Team with a subject line of IBC login and support. Included in this email will be

your IBC User ID and password, along with your conference set server user (10-digit phone

number) and password. You will need the conference set configuration credentials for this process.

Keep the email for future reference. Contact your Service Representative if you did not receive

the email.

•

If you are configuring two telephone numbers on the device, you will receive two emails;

one for the primary telephone number and one for the multiline (secondary) number. You

will not need to register the secondary number, this will happen automatically upon

registration of the primary telephone number.

•

Poly compatible power adaptor, or a network device capable of providing power over ethernet (for

instance a switch).

Package contents

Poly VVX Series Self-installation and Configuration Guide 4

Optional accessories

Connect Cables

If you have power over ethernet, a single ethernet cable will provide electrical power and internet to your

phone. Otherwise, use the power adaptor along with your ethernet cable. Connect the power cable and

insert the ethernet cable into the internet port on the back of the phone. You can share your internet

connection with other devices by plugging an ethernet cable into the phone's PC port and the other end

into your computer or laptop.

Poly VVX Series Self-installation and Configuration Guide 5

CONNECT OPTIONAL EXPANSION MODULES, HEADSET, OR USB DEVICES

Expansion Modules can be connected to the AUX port from the phone to the module. You can connect up

to 3 expansion modules.

Your phone supports wired and may support wireless headsets, including EHS headsets. VVX 601

phones also support Bluetooth headsets. To learn more about compatible headsets for your set, see

Compatible Headsets on sasktel.com/ibcsupport.

For connection directions, refer to your headset documentation. Standard headsets typically use the RJ-9

or USB port (only available in VVX 401, 501 or 601), while EHS headsets use the RJ-9 and serial port.

The ports are on the back of the phone, as shown below.

CONFIGURING YOUR SET

1. Once you have connected to a network and a power source, the phone will upgrade firmware and

reboot several times. This could take 5 to 15 minutes. When the phone is ready to continue, it will

have a QSetup softkey.

Poly VVX Series Self-installation and Configuration Guide 6

2. Press the QSetup softkey.

3. Use the navigation keys to highlight Server User, press the Select button in the center of the

navigation key.

4. Enter your 10-digit phone number of the primary telephone number, press Select.

5. Us the navigation keys to highlight Server Password, press the Select button.

6. Enter the password provided to you in the email from the SaskTel Business Team, press Select.

NOTE: Use the softkey labeled Mode/Encoding to switch the keypad from numbers to letters.

The top line of the display will indicate which mode you are in.

7. Press Exit.

8. Press Select to Save Config. After a few seconds, the phone should reboot again. The phone will

upgrade firmware and could take 5 to 15 minutes to complete.

9. When the phone is ready, you should see your phone extension on the display and a handset

icon with a green checkmark. To verify a successful configuration, test an outbound and an

inbound call.

If you experience any issues, please refer to the Troubleshooting Guide on sasktel.com/ibcsupport.

Poly VVX Series Self-installation and Configuration Guide 7

VOIP 9-1-1

Important information regarding emergency calls:

9-1-1 service is available in a non-standard way with SaskTel IBC. The caller’s location and telephone

number are not automatically transmitted with the 9-1-1 call. The caller must orally provide the information

to the operator answering the call. For calls made from within Canada and the United States, an operator

will answer the 9-1-1 call, request the caller’s telephone number, location and emergency service

required and route the call to the public safety answering point serving the location provided by the caller.

If the 9-1-1 caller cannot communicate his or her location or when a 9-1-1 call is disconnected before the

9-1-1 caller's location can be determined, and the operator cannot re-establish contact with the caller,

SaskTel will use the registered service address to route the call to the appropriate Public Safety

Answering Point.

9-1-1 calls made from locations outside of Canada and the United States cannot be completed by the

operator. The caller will be told to use an alternate service to place the emergency call.

9-1-1 calling via SaskTel IBC is provided subject to the availability of 9-1-1 service at the customer’s

physical location. SaskTel IBC, including 9-1-1 dialing, may not function in the event of a power failure or

internet service provider service outage or if the account has been suspended or terminated for non-

payment or other permitted reasons.

Service charges ordinarily applicable for service address changes will not be charged as they are

required to update the 9-1-1 service address database.

Because the service can be moved temporarily, the customer is required to update their address when

using the service somewhere other than the original registered location. Temporary address updates can

be made at www.sasktel.com/voip911 using the 10-digit phone number and the same password used for

voice mail service. Once submitted, location updates will be made in real time.

Polycom Integra VVX 500 Self-Installation And Configuration Manual

Brand: Polycom

Model: Integra VVX 500

Type: Self-Installation And Configuration Manual

This manual is also suitable for

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Polycom Integra VVX 500 Self-Installation And Configuration Manual

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