Apple M9547Z/A - Remote Desktop - Mac Datasheet

Brand: Apple

Model: M9547Z/A - Remote Desktop - Mac

Type: Datasheet

This manual is also suitable for

Apple Remote Desktop 2

Desktop management made easy.

What’s new in Apple Remote Desktop 2?

The second generation of Apple’s desktop

management software boasts more than

50 new features, allowing administrators to:

• Install multiple software packages

simultaneously

• Gather information on more than 200

software and hardware system attributes

• Store profiles of mobile systems, even if the

systems are not connected to the network

• Execute remote UNIX shell scripts

• Set the startup disk of remote systems

• Deploy command-line tools for setting

Network, Energy Saver, and Date & Time

preferences

• Observe and control any VNC-enabled com-

puter, including Windows and Linux systems

• Discover Mac OS X systems on the network

using Rendezvous and one of four network

scanners

• View lists of running, queued, and

completed tasks

• Delegate a subset of Apple Remote Desktop

tasks to non-administrator users

Specification Sheet

Apple Remote Desktop 2

Apple Remote Desktop is a powerful suite of desktop management tools, enabling

administrators to manage networks of Mac OS X systems from a central location.

Completely redesigned to take advantage of the innovative technologies in Mac OS X,

Apple Remote Desktop 2 facilitates a wide range of IT management tasks. You can

distribute software, create detailed reports, configure systems, and offer online help

to users—without ever leaving your desk.

Apple Remote Desktop 2 makes it easy to keep all of your computers up to date. In a

single operation, you can upgrade Mac OS X and install multiple applications across

an entire network of computers—without interrupting users or requiring any user

interaction. To minimize the impact on your organization, you can schedule installa

tions for off-peak hours or periods of low network traffic.

Whether your job is to manage your organization’s IT resources or to troubleshoot

user problems, you need to know exactly how your client systems are configured.

Apple Remote Desktop provides comprehensive hardware and software reports with

details on more than 200 system attributes for every Mac in your network. You can

also search for files using any of 16 file system attributes. Report results are stored in

a SQL database for fast and easy retrieval.

Apple Remote Desktop 2 enables you to configure and control client systems right

from your own Mac. You can set preferences, run applications, lock screens, and restart

systems. In addition, you can execute remote shell scripts and designate the startup

disk of remote systems—perfect for managers of computer labs or compute cluster

environments.

Powerful screen-sharing and text-messaging features enable you to provide online

technical assistance to users in your organization. Screen sharing is also valuable when

you need to observe or take control of remote computers. With built-in support for

the Virtual Network Computing (VNC) protocol, Apple Remote Desktop 2 can observe

and control any remote Mac or VNC-enabled computer; and the multi-observe feature

displays up to 50 screens in a single window.

Apple Remote Desktop integrates these powerful IT management capabilities in an

elegant interface, making it easy to discover and manage computers on your network

and to perform multiple commands in sequence. Tasks can be scheduled for a speci

fied date and time or saved for later use, and convenient Task Lists show all running,

queued, and completed tasks. For anyone managing a group of Mac computers, Apple

Remote Desktop 2 is an essential tool that streamlines your workflow while controlling

your organization’s support costs.

Specification Sheet

Apple Remote Desktop 2

Features

Easy setup

Use the new Setup Assistant to configure the • Use network scanners to discover enabled

Mac systems you want to manage. You can computers on the local network, across a range

complete the whole process, including setting of network addresses, by network address lookup,

access privileges and preferences, right from or file import

your desk. • Organize computers into lists by model, location,

or department

• View lists of running, queued, and completed tasks

• Schedule tasks for a specified date and time

• Edit saved tasks and rerun them with different

parameters

• Make common Apple Remote Desktop tasks

available to non-administrator users

• Enable client systems to authenticate and authorize

access using directory services groups

Software distribution

Install software on any number of remote • Install single or multiple packages in .pkg and

Mac OS X systems without interrupting .mpkg formats

the user or requiring user interaction. • Specify multiple packages for consecutive installation

• Create custom packages using the Apple Package

Maker utility

• Enable systems to restart automatically after

installation is complete

• Copy self-contained applications, files, or folders

to a specified location in the client’s hard drive

Asset management

Manage your organization’s resources more • Conduct software audits using powerful file search

efficiently using powerful reporting features. and software version reports

Hardware and software reports cover more than • Assess hardware capabilities based on details about

200 system attributes. Results are stored in a hard drives, network interfaces, memory, connected

standards-based SQL database. devices, and PCI cards

• Customize report views by selecting attributes,

sorting data, and filtering data

• Print reports, save reports as PDFs, or export reports

to comma- or tab-delimited text files for use in

other programs

• Generate custom reports using third-party

SQL-aware tools

• Store profiles of portable systems, even when the

systems are offline

• Configure client systems to update and send

hardware and software information on a regular

schedule or only as needed

Remote administration

Configure and control one or many Mac OS X • Sleep, wake, restart, or shut down systems; allow

systems from anywhere on the network. You can users to save work before restart or shutdown

choose from more than a dozen commands. • Open files, open applications, or empty Trash files

for all users

• Send UNIX commands to a group of Mac OS X sys

tems; execute as the current user or specified user

• Use command-line tools to set Network, Energy

Saver, and Date & Time system preferences

• Set the startup disk to a NetBoot or Network Install

image or to a specified partition of the local hard

drive; optionally restart computers after setting a

new startup disk

• Rename computers; append a unique number

for each computer when multiple computers are

selected

• Upgrade Apple Remote Desktop Agent software or

change agent settings*; save settings as a package

to apply at a later date

Apple Remote Desktop 2 gives you all the

tools you need to manage Mac computers

on your network—whether you’re distribut-

ing software, providing online assistance,

or collecting hardware and software asset

information.

Install one or more .pkg and .mpkg packages

on target computers.

Enter multiple UNIX commands or type in a

UNIX shell script to be executed on target

computers. Two command-line tools—

systemsetup and networksetup—are also

included, enabling you to configure the

Network, Energy Saver, and Date & Time

system preferences of remote computers.

Specification Sheet

Apple Remote Desktop 2

Features (continued)

Remote assistance

Provide thorough technical assistance to the • Share a Mac screen with other Mac OS X systems

computer users in your organization. Observe • View up to 50 screens in a single window; adjust

and control screens on multiple Mac and the number of screens visible on each page

VNC-enabled computers, including Windows • Rotate through the list of observed computers

and Linux systems. manually or automatically

• Scale screens to fit the current window when

viewing larger screens

• Take complete control or share the mouse and

keyboard with the user

• Adjust the color depth to black and white, gray

scale, thousands of colors, or millions of colors

• Send text messages to one or many Mac OS X

systems

• Conduct real-time, one-to-one text chats with

individual users

Software Reports

• File Search: Search for files on groups of Mac OS X computers using name, parent path, full path, extension,

date modified, date created, actual size, size on disk, kind, visibility, version number, version string, owner,

group, permissions, and lock status file attributes

• Software Version: Select up to 10 applications and compare versions installed on administrator’s computer

with a group of Mac OS X computers

• Software Difference: Compare applications, fonts, and installed packages on administrator’s computer with a

group of Mac OS X computers

Hardware Reports

System Overview

• Computer: Active Processors, Available User Memory, Boot ROM, Bus Clock Speed, Bus Data Size, CPU Speed,

Serial Number, Velocity Engine, L2 Cache Size, L3 Cache Size, Machine Class, Machine Model, Memory, Open

RAM Slots, PCI Slots Used, Processor Count, Sales Order Number, VM Size, Total RAM Slots

• Software: Kernel Version, System Version

• Storage: Free Disk Space, Total Disk Space, Trash Size

• AirPort: AirPort Active, AirPort Firmware Version, AirPort Hardware Address, AirPort Locale, AirPort Type, AirPort

Installed, AirPort Network Channel, AirPort Network in Range, Computer to Computer, AirPort Network Name

• Modem: Modem Country, Modem Driver, Modem Firmware Version, Modem Installed, Modem Interface,

Modem Model

• Network: First Ethernet Address, NetBoot Status, Primary IP Address, Primary Network Collisions, Primary

Network Flags, Primary Network Hardware Address, Primary Network Input Errors, Primary Network Input

Packages, Primary Network Output Errors, Primary Network Output Packets, Primary Network

• Display: 2nd Monitor Depth, 2nd Monitor Resolution, Monitor Depth, Monitor Resolution

• Devices: ATA Device Count, FireWire Device Count, Keyboard Connected, Mouse Connected, Optical Drive Type,

SCSI Device Count, USB Device Count

• AppleTalk: AppleTalk Active, AppleTalk Network, AppleTalk Node, AppleTalk Zone

• Sharing: Computer Name, File Sharing, FTP Access, Remote Apple Events, Remote Login, UNIX Hostname, Web

Sharing, Windows Sharing

• Preferences: Sleep Display, Sleep Hard Disk, Sleep Computer, Wake-on-LAN

• Printing: Printer Name, Printer Sharing, Printer Type, Printer Version

• Remote Desktop: Computer Info #1, Computer Info #2, Computer Info #3, Computer Info #4

Storage

• Hardware: Drive Manufacturer, Drive Model, Drive Revision, Drive Protocol, Removable, Serial Number, Logical

Unit Number, Detachable

• Volume: Creation Date, Disk Name, File Count, Folder Count, Total Disk Space, Free Space, Startup Disk, UNIX

Mount Point

• File System: Disk Format, Owner, Group, Permission Modes, Permissions, Write Access, Modification Date, Case

Sensitive, Preserves Case

• Backup: Journaling Capable, Journaled, Last Backup Date, Last Check Date

Review asset information, including details

on application software, hard drives, USB

and FireWire devices, network interfaces,

PCI cards, and memory.

Control any remote Mac or VNC-enabled

computer from your desk.

Specification Sheet

Apple Remote Desktop 2

Network Interfaces

• Network Overview: Name, Active, Primary, Configured With, Hardware Address, Interface Name, Flags

• Active Interface: Domain, Router Address, IP Address, Broadcast Address, DNS Server, Subnet Mask, IP

Addresses, Broadcast Addresses, DNS Servers, Subnet Masks

• Network Statistics: Network Collisions, Network Input Errors, Network Input Packets, Network Output Errors,

Network Output Packets

• Output Statistics: Output Queue Capacity, Output Queue Size, Output Queue Peak Size, Output Queue Drop

Count, Output Queue Output Count, Output Queue Retry Count, Output Queue Stall Count

• Ethernet Statistics: Ethernet Alignment Errors, Ethernet FCS Errors, Ethernet Single Collision Frames, Ethernet

Multiple Collision Frames, Ethernet SQE Test Errors, Ethernet Deferred Transmissions, Ethernet Late Collisions,

Ethernet Excessive Collisions, Ethernet Internal MAC Transmit Errors, Ethernet Carrier Sense Errors, Ethernet

Frames Too Long, Ethernet Internal MAC Receive Errors, Ethernet Chip Set, Ethernet Missed Frames, Ethernet

Receiver Overruns, Ethernet Receiver Watchdog Timeouts, Ethernet Receiver Frames Too Short, Ethernet

Receiver Collision Errors, Ethernet Receiver PHY Errors, Ethernet Receiver Timeouts, Ethernet Receiver Interrupts,

Ethernet Receiver Resets, Ethernet Receiver Resource Errors, Ethernet Transmitter Underruns, Ethernet

Transmitter Jabber Events, Ethernet Transmitter PHY Errors, Ethernet Transmitter Timeouts, Ethernet Transmitter

Interrupts, Ethernet Transmitter Resets, Ethernet Transmitter Resource Errors, Ethernet Collision Frequencies

Other Reports

• FireWire Devices: Manufacturer, Model, Device Speed, Software Version, Firmware Version

• PCI Cards: Card Name, Card Type, Card Memory, Card Revision, Vendor ID, Device ID, ROM Version, Slot Name

• Memory: Slot Identifier, Module Size, Module Type, Module Speed

• USB Devices: Product Name, Vendor Name, Device Speed, Product ID, Vendor ID, Bus Power Amps

Licensing Options

Apple Remote Desktop 2 is licensed per admin-

istrator and is available in 10-client and unlimited-

client editions to meet the needs of small or large

deployments. The 10-client edition permits one

administrator to manage up to 10 computers. The

unlimited-client edition permits one administrator

to manage an unlimited number of computers.

Ordering Information

Apple Remote Desktop 2 is available from the Apple

Store at www.apple.com/store, Apple retail stores,

and Apple Authorized Resellers. Special pricing for

education customers is available at the Apple Store

for Education at www.apple.com/education/store.

Apple Remote Desktop 2

10-Client Edition

Order number M9546Z/A

Apple Remote Desktop 2

Unlimited-Client Edition

Order number M9547Z/A

Package Contents

Apple Remote Desktop 2 includes the following:

• Apple Remote Desktop 2 CD

• Getting started guide

• Electronic documentation

System Requirements

• Macintosh computer with a PowerPC G3, G4, or G5

processor; or Xserve server

• Mac OS X v10.2.8 or later

• Network connection using Ethernet (recommended)

or AirPort

Support Options

Apple Remote Desktop 2 comes with onscreen

help, an electronic user’s guide, online support, and

90 days of toll-free telephone support. In addition,

Apple offers a range of extended support products,

including AppleCare Help Desk Support and Mac

OS X Server Software Support. For more informa

tion, visit www.apple.com/support/products or call

800-823-2775.

Training and Certification

Apple offers system administrators, technical

coordinators, and developers a complete line of

courses for Mac OS X and Mac OS X Server. Classes

are offered nationwide at Apple Training Centers

and Apple Authorized Training Centers.

With the Mac OS X Client Management course, you’ll

quickly gain the knowledge to use Apple Remote

Desktop and other client management tools effec

tively, enabling you to manage Mac desktop and

notebook computers throughout your organization.

For more information, visit www.apple.com/training.

Certification programs and exams for system admin

istrators and technical coordinators are also available.

For More Information

For more information, visit www.apple.com/

remotedesktop. For technical articles about

product issues, usage, and implementation,

see www.apple.com/support/remotedesktop.

*Apple Remote Desktop client software v1.2 or later is installed when you install Mac OS X v10.3 or later on a client computer.

Velocity Engine, and Xserve are trademarks of Apple Computer, Inc., registered in the U.S. and other countries. Apple Remote

Desktop and Rendezvous are trademarks of Apple Computer, Inc. AppleCare and Apple Store are service marks of Apple Computer,

Inc., registered in the U.S. and other countries. PowerPC is a trademark of International Business Machines Corporation, used

under license therefrom. Other product and company names mentioned herein may be trademarks of their respective companies.

Product specifications are subject to change without notice. January 2005 L307379A

Apple M9547Z/A - Remote Desktop - Mac Datasheet

Brand: Apple

Model: M9547Z/A - Remote Desktop - Mac

Type: Datasheet

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Apple M9547Z/A - Remote Desktop - Mac Datasheet

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