HP mt245 Mobile Thin Client User guide

HP mt245 Mobile Thin Client

Maintenance and Service Guide

IMPORTANT! This document is intended for

HP authorized service providers only.

Development Company, L.P.

AMD and Radeon are trademarks of Advanced

Micro Devices, Inc. Bluetooth is a trademark

owned by its proprietor and used by Hewlett-

Packard Company under license. Microsoft and

Windows are U.S. registered trademarks of the

Microsoft group of companies. SD Logo is a

trademark of its proprietor.

The information contained herein is subject to

change without notice. The only warranties for

HP products and services are set forth in the

express warranty statements accompanying

such products and services. Nothing herein

should be construed as constituting an

additional warranty. HP shall not be liable for

technical or editorial errors or omissions

contained herein.

First Edition: June 2015

Document Part Number: 813461-001

Product notice

This guide describes features that are common

to most models. Some features may not be

available on your computer.

Not all features are available on all editions of

Windows 8. This computer may require

upgraded and/or separately purchased

hardware, drivers, and/or software to take full

advantage of Windows 8 functionality. See

http://www.microsoft.com for details.

This computer may require upgraded and/ or

separately purchased hardware and/or a DVD

drive to install the Windows 7 software and

take full advantage of Windows 7 functionality.

See http://windows.microsoft.com/en-us/

windows7/get-know-windows-7 for details.

Safety warning notice

WARNING! To reduce the possibility of heat-related injuries or of overheating the device, do not place the

device directly on your lap or obstruct the device air vents. Use the device only on a hard, at surface. Do not

allow another hard surface, such as an adjoining optional printer, or a soft surface, such as pillows or rugs or

clothing, to block airow. Also, do not allow the AC adapter to contact the skin or a soft surface, such as

pillows or rugs or clothing, during operation. The device and the AC adapter comply with the user-accessible

surface temperature limits dened by the International Standard for Safety of Information Technology

Equipment (IEC 60950-1).

iii

iv Safety warning notice

Table of contents

1 Product description ....................................................................................................................................... 1

2 External component identication .................................................................................................................. 3

Display .................................................................................................................................................................... 3

Right ....................................................................................................................................................................... 5

Left ......................................................................................................................................................................... 6

Top .......................................................................................................................................................................... 7

TouchPad ............................................................................................................................................. 7

Lights ................................................................................................................................................... 8

Buttons ................................................................................................................................................ 9

Keys ................................................................................................................................................... 10

Bottom ................................................................................................................................................................. 11

Labels ................................................................................................................................................................... 12

3 Illustrated parts catalog .............................................................................................................................. 13

Computer major components .............................................................................................................................. 13

Miscellaneous parts ............................................................................................................................................. 15

Display assembly subcomponents ...................................................................................................................... 16

Mass storage devices ........................................................................................................................................... 17

4 Removal and replacement procedures preliminary requirements .................................................................... 19

Tools required ...................................................................................................................................................... 19

Service considerations ......................................................................................................................................... 19

Plastic parts ....................................................................................................................................... 19

Cables and connectors ...................................................................................................................... 19

Drive handling ................................................................................................................................... 20

Grounding guidelines ........................................................................................................................................... 20

Electrostatic discharge damage ........................................................................................................ 20

Packaging and transporting guidelines .......................................................................... 21

Workstation guidelines ................................................................................ 21

5 Removal and replacement procedures for Authorized Service Provider parts ................................................... 23

Component replacement procedures .................................................................................................................. 23

Battery ............................................................................................................................................... 24

Bottom cover ..................................................................................................................................... 25

Solid-state drive, 2.5-inch ................................................................................................................ 28

v

Solid-state drive, M.2 ........................................................................................................................ 30

WLAN module .................................................................................................................................... 32

Memory module ................................................................................................................................ 34

RTC battery ........................................................................................................................................ 35

USB board .......................................................................................................................................... 36

Speakers ............................................................................................................................................ 37

Power button board .......................................................................................................................... 39

Heat sink assembly ........................................................................................................................... 41

Fan ..................................................................................................................................................... 43

System board .................................................................................................................................... 44

TouchPad button board ..................................................................................................................... 47

Display assembly ............................................................................................................................... 48

Power connector cable ...................................................................................................................... 55

6 Computer Setup (BIOS) and MultiBoot ........................................................................................................... 57

Using Computer Setup ......................................................................................................................................... 57

Starting Computer Setup .................................................................................................................. 57

Navigating and selecting in Computer Setup ................................................................................... 57

Restoring factory settings in Computer Setup ................................................................................. 58

Updating the BIOS ............................................................................................................................. 58

Determining the BIOS version ......................................................................................... 58

Downloading a BIOS update ........................................................................................... 59

Using MultiBoot ................................................................................................................................................... 59

About the boot device order ............................................................................................................. 59

Choosing MultiBoot preferences ....................................................................................................... 60

Setting a new boot order in Computer Setup ................................................................. 60

Dynamically choosing a boot device using the f9 prompt ............................................. 60

Setting a MultiBoot Express prompt .............................................................................. 61

Entering MultiBoot Express preferences ........................................................................ 61

Using HP Sure Start (select models only) ............................................................................................................ 61

7 Device management .................................................................................................................................... 63

8 Diagnostics and Troubleshooting .................................................................................................................. 65

LEDs ..................................................................................................................................................................... 65

Wake-on LAN ....................................................................................................................................................... 65

Power-On Sequence ............................................................................................................................................ 66

Power-On Diagnostic Tests .................................................................................................................................. 66

Troubleshooting ................................................................................................................................................... 66

Basic Troubleshooting ....................................................................................................................... 66

vi

Conguring a PXE Server ..................................................................................................................................... 67

9 Restoring the Flash Image ............................................................................................................................ 69

System Requirements ......................................................................................................................................... 69

Getting Started .................................................................................................................................................... 69

Formatting a USB Flash Drive .............................................................................................................................. 69

Unpacking the Image and Tools for Deployment ................................................................................................ 70

Deploying with PXE .............................................................................................................................................. 70

10 Adding an Image Restore Tool ..................................................................................................................... 71

11 Specications ............................................................................................................................................ 73

Computer specications ...................................................................................................................................... 73

35.6-cm (14.0-in) display specications ............................................................................................................. 74

12 Statement of Volatility .............................................................................................................................. 75

Non-volatile memory usage ................................................................................................................................ 77

Questions and answers ....................................................................................................................................... 79

13 Power cord set requirements ...................................................................................................................... 81

Requirements for all countries ............................................................................................................................ 81

Requirements for specic countries and regions ................................................................................................ 82

14 Recycling .................................................................................................................................................. 85

Index ............................................................................................................................................................. 87

vii

viii

1 Product description

Category Description

Product name HP mt245 Mobile Thin Client

Processors AMD Quad-Core A-Series Accelerated Processor

AMD A6-6310 (1.8-GHz, SC turbo up to 2.4 GHz, 2-MB L2 cache, 1600-MHz, quad, 15W)

Chipset AMD Beema (integrated with processor)

Graphics Internal graphics:

AMD Radeon™ R4 Graphics

Support HD Decode, DX11, HDMI, and PX7

Panel 35.6-cm (14.0-in), high-denition (HD), WLED, SVA, eDP, AntiGlare (1366×768) display, at 3.6 mm, bezel

type; typical brightness: 220 nits

Memory Two non-customer-accessible/upgradable memory module slots

DDR3L-1600 dual channel support

Supports up to 4 GB of system RAM in the following conguration:

●

4096-MB total system memory (4096×1)

Primary storage Supports 16 GB solid-state drive (6.35-cm [2.5-in])

Supports 16-GB 2242 M.2 SSD

Audio/visual HP Webcam - Fixed (no tilt) + activity LED, USB 2.0, 640 x 480 by 24 frames per second

Single digital microphone

HP Noise Cancellation enabled

DTS Sound+

Dual speakers

Ethernet Realtek RTL8166EH-CG Integrated 10/100/1000 NIC

S3/S4/S5 wake on LAN

Wireless networking WLAN options via minicard connector:

Realtek RT8723BE 802.11bgn 1x1 Wi-Fi + BT4.0 Combo Adapter

WLAN Antenna (1) (congured around bezel on panel on all units)

Bluetooth 4.0 only supported via combo card

Disable Bluetooth capability

External media card HP Multi-Format Digital Media Reader

Support SD/SDHC/SDXC

Push-Pull Insertion/Removal

Internal Card One M.2 slot for WLAN

1

Category Description

Ports HDMI version 1.4 supporting 1920 ×1200 @ 60Hz (Hot Plug / Unplug and auto detect for correct output to

wide-aspect vs. standard aspect video [auto adjust panel resolution to t embedded panel and external

monitor connected])

VGA (Dsub 15 pin) supporting 1920 × 1200 external resolution @ 60Hz

RJ-45 (Ethernet, includes link and activity lights)

USB 3.0 (1 port; left side)

USB 2.0 (2 ports; 1 left side, 1 right side)

AC Smart Pin adapter plug

Headphone/line in jack

Microphone input jack

Docking USB 3.0 docking

Keyboard/pointing

devices

Full-size "island style" keyboard, backlit, DuraKeys

TouchPad with multi-touch gestures, 2-nger scrolling, and pinch-zoom enabled

Taps enabled by default

Power requirements 45 W AC adapter

1 meter power cord (3 wire plug)

4-cell, 41-Whr Li-ion battery

HP Fast Charge Technology (charge from 0% to 90% takes less than 90 minutes)

Security Security Lock

Operating system Operating System Version:

Windows Embedded 7P, 64-bit

Preinstalled:

Windows Embedded 7P, 64-bit

Restore media:

None

OSDVD:

None

Serviceability End-user replaceable parts:

AC adapter

2 Chapter 1 Product description

2 External component identication

Display

NOTE: Refer to the illustration that most closely matches your computer.

Component Description

(1) Internal display switch Turns o the display or initiates Sleep if the display is closed while

the power is on.

NOTE: The display switch is not visible on the outside of the

computer.

(2) Webcam light On: The webcam is in use.

(3) Webcam Records video and captures photographs. Some models allow you to

video conference and chat online using streaming video.

(4) Internal microphone Records sound.

(5) WLAN antennas (2)* Send and receive wireless signals to communicate with wireless local

area networks (WLAN).

*The antennas are not visible on the outside of the computer. For optimal transmission, keep the areas immediately around the

antennas free from obstructions. To see wireless regulatory notices, see the section of the Regulatory, Safety, and Environmental

Notices that applies to your country or region. To access the user guides, select Start > HP > HP Documentation.

Display 3

Component Description

(1) Internal display switch Turns o the display or initiates Sleep if the display is closed while

the power is on.

NOTE: The display switch is not visible on the outside of the

computer.

(2) Webcam light On: The webcam is in use.

(3) Webcam Records video and captures photographs. Some models allow you to

video conference and chat online using streaming video.

(4) Internal microphone Records sound.

(5) WLAN antennas (2)* Send and receive wireless signals to communicate with wireless local

area networks (WLAN).

*The antennas are not visible on the outside of the computer. For optimal transmission, keep the areas immediately around the

antennas free from obstructions. To see wireless regulatory notices, see the section of the Regulatory, Safety, and Environmental

Notices that applies to your country or region. To access the user guides, select Start > HP > HP Documentation.

4 Chapter 2 External component identication

Right

Component Description

(1) Power light

●

On: The computer is on.

●

Blinking: The computer is in the Sleep state, a power-

saving state. The computer shuts o power to the display

and other unneeded components.

●

O: The computer is o.

(2) Hard drive light

●

Blinking white: The hard drive is being accessed.

(3) USB 2.0 port Connects an optional USB device, such as a keyboard, mouse,

external drive, printer, scanner or USB hub.

(4) Security cable slot Attaches an optional security cable to the computer.

NOTE: The security cable is designed to act as a deterrent, but

it may not prevent the computer from being mishandled or

stolen.

Right 5

Left

Component Description

(1) Power connector Connects an AC adapter.

(2) Battery light When AC power is connected:

●

White: The battery charge is greater than 90 percent.

●

Amber: The battery charge is from 0 to 90 percent.

●

O: The battery is not charging.

When AC power is disconnected (battery not charging):

●

Blinking amber: The battery has reached a low battery

level. When the battery has reached a critical battery level,

the battery light begins blinking rapidly.

●

O: The battery is not charging.

(3) Vent Enables airow to cool internal components.

NOTE: The computer fan starts up automatically to cool

internal components and prevent overheating. It is normal for

the internal fan to cycle on and o during routine operation.

(4) External monitor port Connects an external VGA monitor or projector.

(5) RJ-45 (network) jack/lights Connects a network cable.

●

Green (left): The network is connected.

●

Amber (right): The network is showing activity.

(6) HDMI port Connects an optional video or audio device, such as a high-

denition television, any compatible digital or audio component,

or a high-speed HDMI device.

(7) USB 3.0 port Connects an optional USB device, such as a keyboard, mouse,

external drive, printer, scanner or USB hub.

(8) USB 2.0 port Connects an optional USB device, such as a keyboard, mouse,

external drive, printer, scanner or USB hub.

(9) Audio-out (headphone)/Audio-in (microphone)

combo jack

Connects optional powered stereo speakers, headphones,

earbuds, a headset, or a television audio cable. Also connects an

optional headset microphone. This jack does not support

optional microphone-only devices.

6 Chapter 2 External component identication

Component Description

WARNING! To reduce the risk of personal injury, adjust the

volume before putting on headphones, earbuds, or a headset.

For additional safety information, see the Regulatory, Safety,

and Environmental Notices. To access the user guides, select

Start > HP > HP Documentation.

NOTE: When a device is connected to the jack, the computer

speakers are disabled.

NOTE: Be sure that the device cable has a 4-conductor

connector that supports both audio-out (headphone) and audio-

in (microphone).

Top

TouchPad

Component Description

(1) TouchPad zone Moves the pointer and selects or activates items on the screen.

(2) Left TouchPad button Functions like the left button on an external mouse.

(3) Right TouchPad button Functions like the right button on an external mouse.

Top 7

Lights

Component Description

(1) Caps lock light On: Caps lock is on, which switches the keys to all capital letters.

(2) Mute light

●

Amber: Computer sound is o.

●

O: Computer sound is on.

8 Chapter 2 External component identication

Buttons

Component Description

(1) Power button

●

When the computer is o, press the button to turn on the

computer.

●

When the computer is on, press the button briey to initiate

Sleep.

●

When the computer is in the Sleep state, press the button

briey to exit Sleep.

CAUTION: Pressing and holding down the power button will

result in the loss of unsaved information.

If the computer has stopped responding and Windows® shutdown

procedures are ineective, press and hold the power button for at

least 5 seconds to turn o the computer.

To learn more about your power settings: Select Start > Control

Panel > System and Security > Power Options.

Top 9

Keys

Component Description

(1) esc key Displays system information when pressed in combination with

the fn key.

(2) fn key Executes frequently used system functions when pressed in

combination with a function key, the num lk key, or the esc key.

(3) Windows button Displays the Windows Start menu.

(4) Function keys Execute frequently used system functions when pressed alone

or in combination with the fn key.

10 Chapter 2 External component identication

Bottom

Component Description

(1) Battery lock Locks the battery in the battery bay.

(2) Battery bay Holds the battery.

(3) Battery release latch Releases the battery from the battery bay.

(4) Memory card reader Reads optional SD cards that store, manage, share, or

access information.

To insert a card:

Hold the card label-side up, with connectors facing the

slot, insert the card into the slot, and then press on the

card until it is rmly seated.

To remove a card:

Press in on the card it until it pops out.

(5) Speakers (2) Produce sound.

Bottom 11

Labels

The labels axed to the computer provide information you may need when you troubleshoot system

problems or travel internationally with the computer.

●

Service label—Provides important information to identify your computer. When contacting support, you

will probably be asked for the serial number, and possibly for the product number or the model number.

Locate these numbers before you contact support.

Component

(1) QPC code

(2) Serial number

(3) Product number

(4) Warranty period

(5) Model number (select models only)

●

Regulatory label(s)—Provide(s) regulatory information about the computer.

●

Wireless certication label(s)—Provide(s) information about optional wireless devices and the approval

markings for the countries or regions in which the devices have been approved for use.

12 Chapter 2 External component identication

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HP mt245 Mobile Thin Client User guide

HP mt245 Mobile Thin Client User guide

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