OWNER’S MANUAL
4" Submersible Pumps
Two and Three Wire,
1/2 thru 1-1/2 HP 60 Hz
NOTICE D’UTILISATION
Pompe submersible de 4 po
à deux et trois fils,
de 1/2 à 1-1/2 CV 60 Hz
MANUAL DEL USUARIO
Bombas Sumergibles de 4" de
dos y tres alambres, de 1/2 a
1 1/2 hp, 60 Hz
Installation/Operation/Parts
For further operating, installation,
or maintenance assistance:
Call 1-800-365-6832
English . . . . . . . . . . . . . . . Pages 2-7
Installation/Fonctionnement/Pièces
Pour plus de renseignements
concernant l’utilisation,
l’installation ou l’entretien,
Composer le
1 (800) 365-6832
Français . . . . . . . . . . . . Pages 8-13
Instalación/Operación/Piezas
Para mayor información sobre el
funcionamiento, instalación o
mantenimiento de la bomba:
Llame al 1-800-365-6832
Español . . . . . . . . . . .Paginas 14-19
FP777 (Rev. 5/9/07)
®
®
P.O. Box 342, Delavan, WI 53115
Phone:
1-800-365-6832
Fax:
1-800-526-3757
E-Mail:
Web Site:
http://www.flotecwater.com
TABLE OF CONTENTS
Safety Instructions............................................................................2
Pre-Installation .................................................................................2
Electrical........................................................................................2-3
Installation .....................................................................................4-5
Initial Startup ....................................................................................5
Connecting to Tank/Water System ...............................................5-6
Troubleshooting Guide .....................................................................7
Warranty.........................................................................................20
Carefully read and follow all safety instructions in this manual
or on pump.
This is the safety alert symbol. When you see this symbol
on your pump or in this manual, look for one of the following
signal words and be alert to the potential for personal injury!
DANGER warns about hazards that will cause seri-
ous personal injury, death or major property damage if ignored.
WARNING warns about hazards that can cause
serious personal injury, death or major property damage if ignored.
CAUTION warns about hazards that will or can
cause minor personal injury or property damage if ignored.
The word NOTICE indicates special instructions which are impor-
tant but not related to hazards.
To avoid serious or fatal personal injury and possible property
damage, carefully read and follow the safety instructions.
1. Under certain conditions, submersible pumps
can develop extremely high pressure. Install a
pressure relief valve capable of passing entire
pump flow at 75 PSI (517kPa) when using an
air over water pressure tank. Install a pressure relief valve
capable of passing entire pump flow at 100 PSI (690 kPa)
when using a pre-charged pressure tank.
Do not allow pump, pressure tank, piping, or any other
system component containing water to freeze. Freezing
may damage system, leading to injury or flooding. Allowing
pump or system components to freeze will void warranty.
2. Can shock, burn or cause death. To avoid
dangerous or fatal electric shock hazard, use
pump only in a water well.
Risk of dangerous or fatal electrical shock.
Do not install this pump in any pond, river, or other open body of
water that could be used for swimming or recreation. Do not swim,
wade or play in a body of water in which a submersible pump has
been installed.
Install, ground and wire pump according to local and Cana-
dian Electrical Code or National Electrical Code requirements
that apply.
Disconnect electrical power supply before installing or servic-
ing pump.
Make sure line voltage and frequency of power supply match
motor nameplate voltage and frequency.
3. Install pump according to all plumbing, pump and well code
requirements.
4. Test well water for purity before using well. Call your local health
department for testing procedure.
5. During installation, keep well covered to prevent leaves and for-
eign matter from falling into well. Foreign objects in well can con-
taminate water and cause serious mechanical damage to pump.
6. Pipe joint compound can cause cracking in plastics. Use only
teflon tape when sealing joints in plastic pipe or connecting pipe
to thermoplastic pumps.
PRE-INSTALLATION
Inspect pump and motor for delivery damage. Report any damage
immediately to shipping carrier or to your dealer.
Well driller should thoroughly develop well (pump out all fine sand
and foreign matter) before pump is installed. (See Initial Startup)
Pump performance is based on pumping clear, cold water with no
entrained air.
Warranty is void in the following conditions:
• Pump has pumped excessive sand which can cause premature
wear to pump. (See Initial Startup).
• Water is corrosive.
• If entrained gas or air present in water being pumped, reduce flow
and cause cavitation which can damage pump.
• Pump has been operated with discharge valve closed – severe
internal damage will result.
Install pump at least 15 to 20' (4.6 - 6.1M) below the lowest water
level reached with pump running (lowest draw-down water level),
and at least 5' (1.5M) above bottom of well.
ELECTRICAL
WIRING/GROUNDING
Can shock, burn, or cause death.
Permanently ground pump, motor and
submersible motor control before connecting
power supply to motor.
Ground pump and motor in accordance with all codes and ordi-
nances that apply. Use copper ground wire at least as large as
wires carrying current to motor.
Motor is supplied with copper ground wire. Splice to copper conduc-
tor that matches motor wire size specified in Table 3. See “cable
splicing” under Installation.
Permanently ground pump, motor and submersible motor control
before connecting power cable to power supply. Connect ground wire
to approved ground first, then connect to equipment being installed.
Do not ground to gas supply line.
Fire and electrical shock hazard. If using a power
supply wire larger than No. 10 (5mm
2
) (for example, No. 8 (7mm
2
)
wire) between pump and submersible motor control, run wire to sep-
arate junction box. Connect junction box to submersible motor con-
trol with a No. 10 (5mm
2
) wire.
For more information, contact your local code officials.
WIRING CONNECTIONS
All wiring must meet Canadian Electrical Code or National Electrical
Code and local code requirements.
Use only copper wire for connections to pump and submersible
motor control.
Hazardous
voltage
2
Hazardous
voltage
Fuse Size
HP Volts Standard Dual Element
1/2 230 20 10
3/4 230 25 15
1 230 30 20
1-1/2 230 35 20
Table 1: Recommended Fusing Data - 60 Hz, Single
Phase, 3 Wire Submersible Pump Motors
Fuse Size
HP Volts Standard Dual Element
1/2 115 35 20
1/2 230 20 10
3/4 230 25 15
1 230 30 20
Table 2: Recommended Fusing Data - 60 Hz, Single
Phase, 2 Wire Submersible Pump Motors
To avoid over-heating wire and excessive voltage drop at motor, be sure
wire size is at least as large as size listed in Table 3 for your horsepower
pump and length of wire run.
NOTICE: See Installation Wiring Diagrams for typical wiring hook-ups
and submersible motor control identification.
INSTALLATION WIRING INSTRUCTIONS
Single Phase, 3 Wire
Hazardous voltage. Can shock, burn, or kill.
Ground submersible motor control, all metal plumbing, and motor frame
with copper wire in compliance with Canadian Electrical Code or
National Electrical Code and local codes. Use ground wire at least as
large as the wires supplying power to motor.
At well head, connect ground wire to grounding terminal that meets
Canadian Electrical Code or National Electrical Code requirements that
apply. For more information, contact local code officials.
Permanently close all unused openings in this and other equipment.
Disconnect power before working on or around submersible motor con-
trol, pipes, cable, pump, or motor.
NOTICE: Install submersible motor control vertically on wall with top side up.
3-Wire pumps have three power supply wires (Red/Black/Yellow) and
one ground wire (Green).
3 wire pumps will not operate without submersible motor control;
attempting to do so will burn out motor.
Installations must include circuit and component protection in compli-
ance with U.S. National Electrical Code or Canadian Electrical Code,
Part 1.
If main overload trips, look for:
1. Shorted Capacitor
2. Voltage Problems
3. Overload or locked pump.
NOTICE: Use only submersible motor control specified for your
pump. Make sure motor and submersible motor control match
(Table 4). FAILURE TO DO SO WILL VOID WARRANTY.
For motors of 1-1/2 HP and above, use magnetic
starter to avoid damage to pressure switch. Consult factory for
wiring information.
Single Phase, 2 Wire
2-Wire pumps have two power supply wires (Red/Black) and one
ground wire (Green). Submersible motor control is not required.
See Figure 1B for correct hook-up information for 230 Volt 2-Wire
motors only.
3
NOTE:
1. Maximum wire lengths shown maintain motor voltage at 95% of
service entrance voltage, running at maximum nameplate
amperes. If service entrance voltage will be at least motor name-
plate voltage under normal load conditions, 50% additional length
is permissable for all sizes.
2. Sizes given are for copper wire. For aluminum wire go two sizes
larger (i.e., if table lists #12 (3mm
2
) copper wire, use #10 (5mm
2
)
aluminum wire.)
Volts HP 14 12 10 8643210
(2mm
2
) (3mm
2
) (5mm
2
) (7mm
2
) (13mm
2
) (21mm
2
) (25mm
2
) (34mm
2
) (41mm
2
) (50mm
2
)
115 1/2
104 165 262 416 662 1,052 1,327 1,672 2,109 2,659
(31.7) (50.3) (79.9) (126.8) (201.8) (320.6) (404.5) (509.6) (642.8) (810.5)
1/2
400 650 1,020 1,610 2,510 3,880 4,810 5,880 7,170 8,720
(121.9) (198.1) (310.9) (490.7) (765) (1182.6) (1466.1) (1792.2) (2185.4) (2657.9)
3/4
300 480 760 1,200 1,870 2,890 3,580 4,370 5,330 6,470
(91.4) (146.3) (231.6) (365.8) (570) (880.9) (1091.2) (1332) (1624.6) (1972.1)
230
1
250 400 630 990 1,540 2,380 2,960 3,610 4,410 5,360
(76.2) (121.9) (192) (301.8) (469.4) (725.4) (902.2) (1100.3) (1344.2) (1633.7)
1.5
190 310 480 770 1,200 1,870 2,320 2,850 3,500 4,280
(57.9) (94.5) (146.3) (234.7) (365.8) (570) (707.1) (868.7) (1066.8) (1304.5)
2
150 250 380 620 970 1,530 1,910 2,360 2,930 3,620
(45.7) (76.2) (118.9) (189) (295.6) (466.3) (582.2) (719.3) (893.1) (1103.4)
Table 3: Power Supply Wire (Cable) Length in Feet (M)
1 Phase, 2 or 3 Wire Cable, 60 Hz (Copper Wire Size - Service to motor)
Motor Submersible Motor
HP Voltage Number Control Number
1/2 230 TES-00460053 SMCT-CR0521
3/4 230 TES-00460370 SMCT-CR0721
1 230 TES-00461320 SMCT-CR1021
1-1/2 230 TES-00461965 SMCT-CR1521
L1 M1
M2L2
Sub.
Motor
Control
L1L2RY B
Fused
disconnect
switch
115V or
230V Line
Ground
Red
Yellow
Black
Pressure
switch
Well
casing
Ground
699 0993
L1 M1
M2L2
Fused
Disconnect
Switch
To Line
Ground
Red
Black
Pressure
Switch
Well
Casing
Ground
(Green)
336 1093
Table 4: Submersible Motor Control Chart
Figure 1A – 3 wire - 1/2 thru 1 HP submersible
motor control.
Follow color coding when connecting submersible motor control.
(Yellow to Y, Red to R, Black to B)
Figure 1B – Single phase, 2 Wire Connections.
INSTALLATION
WIRE SPLICING
Splice wire to motor leads. Use only copper wire for connections to
pump motor and control box.
1.
Taped splice
(Wire Sizes No. 8 (7mm
2
) and larger):
A. Cut off motor leads. Stagger lead and wire length so that 2nd
lead is 2" (50.8mm) longer than 1st lead and 3rd lead is 2"
(50.8mm) longer than second.
B. Cut off power supply wire ends. Match colors and lengths of
wires to colors and lengths of motor leads.
C. Trim insulation back 1/2" (12.7mm) from supply wire and
motor lead ends.
D. Insert motor lead ends and supply wire ends into butt con-
nectors (see Fig. 2). Match wire colors between supply wires
and motor leads.
E. Using crimping pliers, indent butt connector lugs (see Fig. 3)
to attach wires.
F. Cut “Scotchfil” electrical insulation putty into 3 equal parts
and form tightly around butt connectors. Be sure scotchfil
overlaps insulated part of wire.
G. Using #33 Scotch tape, wrap each joint tightly; cover wire for
about 1-1/2" (38.1mm) on each side of joint. Make four pass-
es with the tape. When finished you should have four layers
of tape tightly wrapped around the wire. Press edges of tape
firmly down against the wire (see Fig. 5).
NOTICE: Since tightly wound tape is the only means of keep-
ing water out of splice, efficiency of splice will depend on care
used in wrapping tape.
NOTICE: For wire sizes larger than No. 8 (7mm
2
), use sol-
dered joint rather than Scotchfil putty (see Fig. 4).
2.
Heat shrink splice
(For wire sizes #14, 12 and 10 AWG (2, 3 and
5mm
2
):
A. Remove 3/8" (9.5mm) insulation from ends of motor leads
and power supply wires.
B. Put plastic heat shrink tubing over motor leads between
power supply and motor.
C. Match wire colors and lengths between power supply and
motor.
D. Insert supply wire and lead ends into butt connector and
crimp (See Figs. 2 and 3). Match wire colors between power
supply and motor. Pull leads to check connections.
E. Center tubing over butt connector and apply heat evenly with
torch (match or lighter will not supply enough heat).
NOTICE: Keep torch moving. Too much concentrated heat
may damage tubing (see Fig. 6).
3.
Mechanical Splice Kit
with plastic insulators (for 14, 12 and 10
Gauge AWG Wire (2, 3 and 5mm
2
):
A. Cut off motor leads. Stagger lead and wire length so that 2nd
lead is 4" (101.6mm) longer than 1st lead and 3rd lead is 4"
(101.6mm) longer than second.
B. Cut off wire ends. Match colors and lengths of wires between
power supply and motor.
C. Trim insulation back 1/2" (12.7mm) from power supply wire
and motor lead ends.
D. Unscrew plastic caps from insulators. Place a cap and neo-
prene gasket sleeve on each wire to be spliced (see Fig. 7).
E. Slide insulator body onto one wire end (Fig. 7).
F. Insert wire end into butt connector and crimp. Match wire col-
ors between power supply and motor (see Fig. 8).
G. Center insulator body over splice and slide gasket sleeves into
body as far as they will go. Screw caps onto insulator body
(Fig. 9) and tighten by hand for a strong, waterproof splice.
POWER SUPPLY WIRE INSTALLATION
1. To test submersible, momentarily (no more than 30 seconds)
connect it to proper power supply. Power supply frequency and
voltage must match motor nameplate frequency and voltage to
within ±10%.
2. Fasten power supply wire leads securely to pump discharge sec-
tion; leave 4-5" (100-125mm) of slack in leads at this point.
Securely fasten leads to plastic pipe within 6" (150mm) of the
pump discharge section. Use centering guides to protect wire
and pipe from rubbing well casing.
3. Connect copper ground wire to motor bracket. Ground wire
must be as large as wires supplying current to motor. Consult
current Canadian Electrical Code and local codes for grounding
information.
4
1/2"
(12.7mm)
Butt connector
Indent here
Alternate method
twist and solder
Completed splice
Connector
Heat shrink tubing
Figure 2
Figure 3
Figure 4
Figure 5
Figure 6
Figure 7 – Ready to splice.
Figure 8 – Wire ends spliced.
Figure 9 – Tighten end caps.
4.Use only submersible power supply wires supplied by pump
manufacturer. When lowering pump into well, secure supply
wires to discharge pipe at 10 ft. (3M) intervals with Scotch #33
electrical tape. DO NOT damage pump wires.
NOTICE: To avoid dropping pump down well or damaging wires
or splices, NEVER allow pump wires to support weight of pump.
PUMP INSTALLATION
1.If standard air over water pressure tank is used, install two
bleeder orifices about 2 ft. (.6M) apart as shown in Fig. 12.
Orifices will automatically charge the tank with air. See Fig. 12 to
determine orifice location.
NOTICE: If Pre-charged tank is used, DO NOT install bleeder
orifices. If pump and pre-charged tank are replacing a standard
tank system, remove bleeder orifices before installing pump in
well.
2.To prevent losing pump down the well, connect safety rope
strong enough to support pump and drop pipe (minimum 5/16"
(8mm) twisted polypropylene or pronila rope) to eyelet on pump
discharge. Tie off other end of safety rope securely to well seal,
well cap or pitless adapter.
3.Discharge outlet is 1-1/4" NPT threaded.
Use 100 PSI (689.5kPa) rated polyethylene plastic pipe for
installations up to 100' (30.5M) depth.
Use 160 PSI (1103.2 kPa) rated polyethylene plastic for installa-
tions up to 220' (67.1M) depth.
For depths beyond 220' (67.1M) use galvanized steel pipe for
the entire drop pipe.
INITIAL START-UP/NEW WELLS
NOTICE: NEVER operate pump with discharge valve completely
closed. Pump can destroy itself if run with discharge shut off (“dead-
headed”) and warranty will be void.
NOTICE: To avoid sand-locking pump, follow procedure below
when starting pump for the first time. NEVER start a pump with dis-
charge completely open unless you have done this procedure first.
1.Connect a pipe elbow, a short length of pipe and a gate valve to
pump discharge at well head (see Fig. 10).
2.Mount submersible motor control (3-wire pump) or fused discon-
nect switch (2-wire pump) in a permanently weatherproof place.
Make sure that controls will not be subjected to extreme heat or
excess moisture.
3.Make sure controls are in OFF position.
4.Connect motor leads and power supply to submersible motor
control or magnetic starter (see Installation Wiring Diagrams).
DO NOT START PUMP YET.
5.Set gate valve on discharge 1/3 open; start pump (see Fig. 10).
6.Keep gate valve at this setting while water pumps out on ground.
Let run until water is clear of sand or silt. (To check solids in
water, fill a glass from pump and let solids settle out).
7.When water is completely clear at 1/3 setting, open gate valve to
approximately two-thirds open and repeat process.
8.When water is completely clear at 2/3 setting, open gate valve
completely and run pump until water is completely clear.
9.Remove gate valve for permanent installation near tank (see
Figs. 11 and 12).
10.Install sanitary well seal or pitless adapter unit, well unit, electri-
cal conduit and surface piping. Installation must meet all code
requirements that apply.
CONNECTING TO TANK/
WATER SYSTEM
Hazardous pressure. Submersible pumps can
develop very high pressure in some situations. To prevent tank
blowup, install a pressure relief valve able to pass full pump
flow at 75 PSI (517.1 kPa) when using an air over water pres-
sure tank. Install a pressure relief valve capable of passing
entire pump flow at 100 PSI (690 kPa) when using a pre-
charged pressure tank. Install this relief valve between pump
and tank.
Pipe joint compound can cause cracking in plastics.
Use only teflon tape on joints in plastic pipe.
NOTICE: Allowing pump or piping system to freeze may severely dam-
age pump and will void warranty. Protect pump and entire piping system
(including pressure tank) from freezing.
PRE-CHARGED PRESSURE TANK HOOKUP
See Fig. 11 for piping connections to pre-charged pressure tank.
NOTICE: Check air pre-charge in tank before starting pump. Adjust
pre-charge to 2 PSI (13.8 kPa) below pump cut-in setting, (ie, a pre-
charge tank used with a 30-50 switch should be pre-charged with air
to 28 PSI (193.1 kPa). Adjust pre-charge by adding or bleeding air
through tire valve located on top of tank. Check pre-charge annually
and adjust as needed.
STANDARD TANK HOOKUP
See Fig. 12 for piping connections to standard pressure tank and for
correct distance of bleeder orifices from pressure tank.
5
Control
center
or
electrical
disconnect
box
Temporary wiring
to control center or
electrical disconnect box
Temporary piping
Gate valve
Pump in well
Pump installation
for developing a well
689 0993
Figure 10 – Temporary Connections while cleaning well
for start-up.
Important Electrical Grounding Information
Hazardous voltage. Can shock, burn,
or kill. To reduce the risk of electrical
shock during pump operation, ground and bond the pump and
motor as follows:
A. To reduce risk of electrical shock from metal parts of the assembly
other than the pump, bond together all metal parts accessible at
the well head (including metal discharge pipe, metal well casing,
and the like). Use a metal bonding conductor at least as large as
the power cable conductors running down the well to the pump's
motor.
B. Clamp or weld (or both if necessary) this bonding conductor to the
grounding means provided with the pump, which will be the equip-
ment-grounding terminal, the grounding conductor on the pump
housing, or an equipment-grounding lead. The equipment-ground-
ing lead, when provided, will be the conductor having green insula-
tion; it may also have one or more yellow stripes.
C. Ground the pump, motor, and any metallic conduit that carrys
power cable conductors. Ground these back to the service by con-
necting a copper conductor from the pump, motor, and conduit to
the grounding screw provided within the supply-connection box
wiring compartment. This conductor must be at least as large as
the circuit conductors supplying the pump
Save these instructions.
6
Ventilated
well cap
Submersible
cable
Pitless
adaptor
Check
valve
Tape cable
to pipe
Pump
Submersible
motor control
(3 wire models)
Electrical disconnect
Pre charged tank
Pressure switch
Pressure gauge
To house servic
e
Relief valveUnion
Gate valve
Pitless
adaptor
Check valve
Bleeder orifice
& tee
Pipe coupling
Tape cable
to pipe
Pump
Ventilated
well cap
Submersible
cable
Union
Submersible
motor control
(3 wire models)
Electrical disconnect
Pressure gauge
Air volume control
Pressure switch
To house servic
e
Gate valve
Relief valve
2 ft.
(.6m)
See table
Figure 11 – Typical Pre-Charge Tank Installation
Figure 12 – Typical Standard Tank Installation
CUT IN CUT OFF Pre-charge Tank
PSI (kPa) PSI (kPa) PSI (kPa)
20 (137.9) 40 (275.8) 18 (124.2)
30 (206.8) 50 (344.7) 28 (193.1)
40 (275.8) 60 (413.7) 38 (262)
CHECK VALVE DISTANCE TO TOP BLEEDER ORIFICE
TANK SIZE/GALLON (L) DISTANCE FT. (M)
42 (159) 2 (.6)
82 (310.4) 3 (.9)
120 (454.2) 5 (1.5)
220 (832.7) 5 (1.5)
315(1192.3) 10 (3)
525 (1987.1) 15 (4.6)
PROBLEM CHECK CORRECTIVE ACTION
Motor will not start but fuses do not blow
No voltage. No voltage at submersible motor control or disconnect switch. Replace blown fuses.
No voltage at pressure switch. Replace faulty pressure switch.
No voltage at submersible motor control. Rewire supply to submersible motor control.
Cable or splices bad. Consult licensed electrician or serviceman.
Submersible motor control incorrectly wired. Reconnect submersible motor control correctly
(see Wiring Installation Diagrams).
Fuses blow or overload protector trips when motor starts
Wrong size fuse or wrong Check fuse size against chart, Page 2. Install correct fuse or time delay fuse.
size time delay fuse.
Wire size too small. Check wire size against chart, Page 3. Install correct size wire.
Starting capacitor defective, Check submersible motor control to see if starting capacitor Replace starting capacitor. Replace start relay if
blown, or wrong size. has blown out. Check capacitor rating. Check start relay. defective.
Low or high voltage. Check that line voltage is within ±10% of nameplate If voltage variation is greater than ±10%, call power
rated voltage while motor is running. company or local hydro authority to adjust voltage.
Power supply wire leads not Check submersible motor control wiring diagram against Reconnect leads to match wiring diagram in submersible
correctly connected to incoming power hookup. Check power supply wire motor control cover. Reconnect power supply wires so
submersible motor control. color coding. wire color code matches motor lead color code.
Broken wire in submersible Examine all connections and wiring in submersible Disconnect power and repair or replace faulty wire.
motor control. motor control.
Pump or motor stuck or Check for locked shaft in pump. If necessary, pull pump (make all possible above ground
binding. checks first). If pump is locked, replace it. Clean well
of all sand or lime before reinstalling pump.
Power supply wire splices or Consult licensed electrician or qualified serviceman. Do not attempt to disassemble pump or motor.
motor leads grounded,
shorted, or open.
Fuses blow or overload protector trips when motor is running
Low or high voltage. Check that line voltage is within ±10% of rated nameplate If voltage variation is more than ±10%, call power
voltage while motor is running. company to adjust voltage.
High ambient (atmospheric) Check temperature of submersible motor control. Do not mount submersible motor control in direct sunlight.
temperature.
Submersible motor control Compare voltage and horsepower on motor nameplate Replace submersible motor control if numbers do not
with wrong voltage or with those given on submersible motor control nameplate or match. Use only submersible motor control designed for
horsepower rating. on circuit diagram inside submersible motor control cover. use with pump.
Wire size too small. Check wire size against chart, Page 3. Install correct wire size.
Pump starts too frequently
Leaks in system. Check all tank connections with soapsuds for air leaks. System must be air and water tight.
Check plumbing for leaks.
Pressure switch. Check for defective switch or switch out of adjustment. Re-adjust or replace pressure switch.
Check valves leaking. Make sure check valves are not leaking back. Replace check valves if necessary.
Tank waterlogged. Pre-charged tanks: check tank pre-charge air pressure, Pre-charge tanks: adjust air pressure to 2 PSI (13.8 kPa)
check for leak in bladder. less than pump cut-in pressure (when there is no water
pressure on system). Replace bladder if necessary.
Air over water tanks: check for air leaks Check Air over water tanks: repair or replace tanks,
Air Volume Control (AVC). replace AVC if necessary.
Leak in drop pipe. Raise drop pipe one length at a time until water Replace pipe above that point.
stands in pipe.
Pressure switch too far Measure distance from pressure switch to tank. Move switch to within 1' (.3M) of tank.
from tank.
Little or no water delivered
Check valve stuck Examine valve. If stuck, free valve; if installed backwards, reverse it.
or installed backwards
(standard tank only).
Low water level. Determine lowest water level in well while pump is Lower pump further into well (but at least 5' (1.5M)
running and compare to pump depth setting. above bottom of well). Throttle pump discharge until
discharge equals recovery rate of well. NOTICE: Running
pump while airlocked can cause loss of prime and
seriously damage pump.
Low voltage. Check voltage at submersible motor control with pump running. Install larger wire from meter to submersible motor control.
Check incoming wire size and power supply wire size against Install larger wire from submersible motor control to pump.
chart, Page 3. If necessary, have power company raise supply voltage.
Plugged intake screen. Pull pump and check condition of screen. Clean or replace as necessary.
Check valve at pump Pull pump and examine check valve. Free check valve.
discharge stuck.
Worn impellers and Make sure system is clear of obstructions and pump is in Replace pump.
diffusers. solid water and operating normally.
Air or milky water discharge from faucets
Gas in well water. Check for presence of gas in well water. Remove bleeder orifices; plug tees. Be sure plugged tees
do not leak. If necessary, separate gas from air before
it enters pressure tank.
Air volume control not work- Make sure ports and ball check valves are clear. Replace control if necessary.
ing (standard tanks only).
7
TROUBLESHOOTING GUIDE
Retain Original Receipt For Warranty Eligibility
Limited Warranty
This Limited Warranty is effective June 1, 2011 and replaces all undated warranties and warranties dated before June 1, 2011.
FLOTEC warrants to the original consumer purchaser (“Purchaser” or “You”) that its products are free from defects in material and
workmanship for a period of twelve (12) months from the date of the original consumer purchase. If, within twelve (12) months
from the original consumer purchase, any such product shall prove to be defective, it shall be repaired or replaced at FLOTEC’s
option, subject to the terms and conditions set forth herein. Note that this limited warranty applies to manufacturing defects only
and not to ordinary wear and tear. All mechanical devices need periodic parts and service to perform well. This limited warranty
does not cover repair when normal use has exhausted the life of a part or the equipment.
The original purchase receipt and product warranty information label are required to determine warranty eligibility. Eligibility
is based on purchase date of original product – not the date of replacement under warranty. The warranty is limited to repair or
replacement of original purchased product only, not replacement product (i.e. one warranty replacement allowed per purchase).
Purchaser pays all removal, installation, labor, shipping, and incidental charges.
For parts or troubleshooting assistance, DO NOT return product to your retail store - contact FLOTEC Customer Service at
1-800-365-6832.
Claims made under this warranty shall be made by returning the product (except sewage pumps, see below) to the retail outlet
where it was purchased or to the factory immediately after the discovery of any alleged defect. FLOTEC will subsequently take
corrective action as promptly as reasonably possible. No requests for service will be accepted if received more than 30 days after
the warranty expires. Warranty is not transferable and does not apply to products used in commercial/rentalapplications.
Sewage Pumps
DO NOT return a sewage pump (that has been installed) to your retail store. Contact FLOTEC Customer Service. Sewage pumps
that have seen service and been removed carry a contamination hazard with them.
If your sewage pump has failed:
• Wearrubbergloveswhenhandlingthepump;
• Forwarrantypurposes,returnthepump’scordtagandoriginalreceiptofpurchasetotheretailstore;
• Disposeofthepumpaccordingtolocaldisposalordinances.
Exceptions to the Twelve (12) Month Limited Warranty
Product Warranty Period
FP0F360AC, FP0FDC 90 days
FP0S1775A, FP0S1790PCA, FP0S2400A, FP0S2450A, FP0S4100X, FP2800DCC, FPCP-20ULST, FPPSS3000, FPSC2150A,
FPSC3150A, FPSC3350A
2 Years
4” Submersible Well Pumps, FP0S3200A, FP0S3250A, FP0S6000A, FPSC1725X, FPSC2200A, FPSC2250A, FPSE3601A,
FPPSS5000
3 Years
FP7100 Series Pressure Tanks, E100ELT, E3305TLT, E3375TLT, E5005TLTT, E50TLT, E50VLT, E75STVT, E75VLT, FPSC3200A,
FPSC3250A, FPSC4550A
5 Years
General Terms and Conditions; Limitation of Remedies
You must pay all labor and shipping charges necessary to replace product covered by this warranty. This warranty does not
applytothefollowing:(1)actsofGod;(2)productswhich,inFLOTEC’ssolejudgment,havebeensubjecttonegligence,abuse,
accident,misapplication,tampering,oralteration;(3)failuresduetoimproperinstallation,operation,maintenanceorstorage;(4)
atypicalorunapprovedapplication,useorservice;(5)failurescausedbycorrosion,rustorotherforeignmaterialsinthesystem,
or operation at pressures in excess of recommended maximums.
This warranty sets forth FLOTEC’s sole obligation and purchaser’s exclusive remedy for defective products.
FLOTEC SHALL NOT BE LIABLE FOR ANY CONSEQUENTIAL, INCIDENTAL, OR CONTINGENT DAMAGES WHATSOEVER.
THE FOREGOING LIMITED WARRANTIES ARE EXCLUSIVE AND IN LIEU OF ALL OTHER EXPRESS AND IMPLIED
WARRANTIES, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR
A PARTICULAR PURPOSE. THE FOREGOING LIMITED WARRANTIES SHALL NOT EXTEND BEYOND THE DURATION
PROVIDED HEREIN.
Some states do not allow the exclusion or limitation of incidental or consequential damages or limitations on how long an
implied warranty lasts, so the above limitations or exclusions may not apply to You. This warranty gives You specific legal rights
and You may also have other rights which vary from state to state.
FLOTEC • 293 Wright Street • Delavan, WI U.S.A. 53115
Phone: 1-800-365-6832 • Fax: 1-800-526-3757 • Web Site: flotecwater.com
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