Poly RealPresence Immersive Studio Flex User guide

Poly
Brand
Poly
Model
RealPresence Immersive Studio Flex
Type
User guide
Polycom, Inc. 1
ROOM PREPARATION GUIDE
Polycom RealPresence Immersive Studio
Flex System Installation
October 2019 | 3725-84381-004B
Polycom RealPresence Immersive Studio Flex System Installation Room Preparation Guide
Polycom, Inc. 2
Copyright
©
2019, Polycom, Inc. All rights reserved. No part of this document may be reproduced, translated into
another language or format, or transmitted in any form or by any means, electronic or mechanical, for any purpose,
without the express written permission of Polycom, Inc.
6001 America Center Drive
San Jose, CA 95002
USA
Polycom
®
, the Polycom logo and the names and marks associated with Polycom products are trademarks and/or
service marks of Polycom, Inc. and are registered and/or common law marks in the United States and various other
countries. All other trademarks are property of their respective owners. No portion hereof may be reproduced or
transmitted in any form or by any means, for any purpose other than the recipient's personal use, without the express
written permission of Polycom.
End User License Agreement By using this product, you are agreeing to the terms of the End User License
Agreement (EULA) at: http://documents.polycom.com/indexes/licenses. If you do not agree to the terms of the EULA,
do not use the product, and you may return it in the original packaging to the seller from whom you purchased the
product.
Patent Information The accompanying product may be protected by one or more U.S. and foreign patents and/or
pending patent applications held by Polycom, Inc.
Open Source Software Used in this Product This product may contain open source software. You may receive
the open source software from Polycom up to three (3) years after the distribution date of the applicable product
or software at a charge not greater than the cost to Polycom of shipping or distributing the software to you. To
receive software information, as well as the open source software code used in this product, contact Polycom by
email at OpenSourceVideo@polycom.com.
Disclaimer While Polycom uses reasonable efforts to include accurate and up-to-date information in this document,
Polycom makes no warranties or representations as to its accuracy. Polycom assumes no liability or responsibility for
any typographical or other errors or omissions in the content of this document.
Limitation of Liability Polycom and/or its respective suppliers make no representations about the suitability of the
information contained in this document for any purpose. Information is provided “as is” without warranty of any kind
and is subject to change without notice. The entire risk arising out of its use remains with the recipient. In no event
shall Polycom and/or its respective suppliers be liable for any direct, consequential, incidental, special, punitive or
other damages whatsoever (including without limitation, damages for loss of business profits, business interruption,
or loss of business information), even if Polycom has been advised of the possibility of such damages.
Customer Feedback We are striving to improve our documentation quality and we appreciate your feedback. Email
your opinions and comments to DocumentationFeedback@polycom.com.
Visit the Polycom Support Center for End User License Agreements, software downloads, product documents,
product licenses, troubleshooting tips, service requests, and more.
Polycom, Inc. 3
Contents
Before You Begin ......................................................................................................................5
Audience, Purpose, and Required Skills ............................................................................................. 5
Get Help ............................................................................................................................................. 5
The Polycom Community ............................................................................................................................. 5
Flammability ..............................................................................................................................6
Will the Immersive Studio Flex System Fit in My Room? .......................................................6
Physical Room Requirements ..................................................................................................7
Ceiling Requirements ......................................................................................................................... 7
Height.......................................................................................................................................................... 7
Color ........................................................................................................................................................... 7
Lighting ....................................................................................................................................................... 8
Media Wall Only Requirements ......................................................................................................... 13
Front and Rear Wall Requirements ................................................................................................... 16
Color ......................................................................................................................................................... 17
Side Wall Requirements ................................................................................................................... 17
Color ......................................................................................................................................................... 17
LAN Jack ................................................................................................................................................... 18
Microphones .............................................................................................................................................. 19
System Rating ........................................................................................................................................... 19
Power Outlets ............................................................................................................................................ 19
Obstructions .............................................................................................................................................. 21
Floor Requirements .......................................................................................................................... 21
Material and Color...................................................................................................................................... 21
Floor Support ............................................................................................................................................. 22
Floor Levelness ......................................................................................................................................... 23
Obstructions .............................................................................................................................................. 23
General Room Requirements ........................................................................................................... 23
Windows.................................................................................................................................................... 23
Doors ........................................................................................................................................................ 23
Chairs........................................................................................................................................................ 23
Noise ......................................................................................................................................................... 24
Thermostat ................................................................................................................................................ 24
Vibration .................................................................................................................................................... 24
Power and Cooling..................................................................................................................................... 25
Obstructions .............................................................................................................................................. 25
Delivery Requirements ...........................................................................................................26
Network Requirements ...........................................................................................................28
Polycom RealPresence Immersive Studio Flex System Installation Room Preparation Guide
Polycom, Inc. 4
Summary Checklist of Room Requirements .........................................................................29
Polycom, Inc. 5
Before You Begin
The Polycom® RealPresence Immersive Studio® Flex System Installation Room Preparation Guide
defines the room characteristics (such as the room size, wall color, and power outlets), delivery
requirements, and network requirements needed to successfully deploy the RealPresence Immersive
Studio Flex telepresence solution. Both standard 9-seat and 15-seat installations and installations in
California, Oregon, and Washington (CA, OR, WA) are included.
Audience, Purpose, and Required Skills
The Polycom RealPresence Immersive Studio Flex System Installation Room Preparation Guide is
intended for Polycom customers who have purchased a RealPresence Immersive Studio Flex system and
are in the process of preparing their room for the RealPresence Immersive Studio Flex system
installation.
Get Help
For more information about installing, configuring, and administering Polycom products, refer to
Documents and Downloads at Polycom Support.
The Polycom Community
The Polycom Community gives you access to the latest developer and support information. Participate in
discussion forums to share ideas and solve problems with your colleagues. To register with the Polycom
Community, simply create a Polycom online account. When logged in, you can access Polycom support
personnel and participate in developer and support forums to find the latest information on hardware,
software, and partner solutions topics.
Polycom, Inc. 6
Flammability
Refer to the RealPresence Immersive Studio Flex Technical Specifications document for flammability
class information. The user may be legally required to perform their own Risk Assessment to ensure that
the RealPresence Immersive Studio Flex system is safe to use in their location. A Fire Marshall
assessment may also be required. Additional site safety measures may be necessary to ensure that fire
risks and escape routes are legally compliant. Polycom cannot advise or endorse any such safety
measures.
Will the Immersive Studio Flex System
Fit in My Room?
The first step in preparing for a RealPresence Immersive Studio Flex system installation is to make sure
that the RealPresence Immersive Studio Flex system will properly fit into the room you selected. The
following table can help you make that determination. Refer to the Room Remediation Plan for more
details.
With Optional
Lighting Kit
6-Seat 15-Seat
Recommended
Room Size
With Back
Table
21 ft 10 in (6.65 m) wide x 16 ft 1 in (4.9
m) deep x 8 ft (2.44 m) high
For rigid ceilings, the height should be 8 ft
2 in (2.49 m).
26 ft 4-7/8 in (8.05 m) wide x 21 ft 3 in (6.48
m) deep x 8 ft (2.44 m)* high
For rigid ceilings, the height should be 8 ft 2
in (2.49 m).
Recommended
Room Size
Without Back
Table
21 ft 10 in (6.65 m) wide x 14 ft 0 in (4.27
m) deep x 8 ft (2.44 m)* high
For rigid ceilings, the height should be 8 ft
2 in (2.49 m).
26 ft 4-7/8 in (8.05 m) wide x 19 ft 4 in (5.89
m) deep x 8 ft (2.44 m)* high
For rigid ceilings, the height should be 8 ft 2
in (2.49 m).
Room Width
Considerations
If your room is wider than 21 ft (6.4 m)
side-to-side, Polycom recommends that
you install the RealPresence Immersive
Studio Flex system in the center of the
room.
Room Height
Considerations
The maximum ceiling height is 14 ft 0 in
(4.26 m). The minimum ceiling height is 8
ft (2.44 m).
● If your room does fit the size requirements listed in the table, continue through the rest of this
document to determine the other RealPresence Immersive Studio Flex room requirements.
● If your room does not meet the size requirements, you can modify the room or select a new one,
you can call your Polycom sales representative for assistance, or you can speak to your Polycom
Project Manager (if one has been assigned to you).
Polycom, Inc. 7
Physical Room Requirements
The RealPresence Immersive Studio Flex system is available with a media wall and optional participant
table, front façade wall, and room lighting.
This section provides information about the:
● Table Requirements
● Ceiling Requirements
● Front and Rear Wall Requirements
● Side Wall Requirements
● Floor Requirements
● General Room Requirements
Table Requirements
Power and data are not supplied in the main and rear tables. It is the customers’ responsibility to install
power and data in the tables.
Ceiling Requirements
Height
● Minimum ceiling height: 8 ft (2.44 m) (For rigid ceilings: 8 ft 2 in (2.49 m))
● Maximum ceiling height: 14 ft (4.26 m)
These ceiling heights apply to rooms with or without the Flex Optional Lighting Kit. For more information
about room size requirements, see the previous page.
Polycom Ceiling Microphone Arrays
● To obtain the best acoustics, the ceiling should be a suspended ceiling (also known as a dropped
ceiling); however, structural ceilings are also supported.
● If your ceiling is higher than 9 ft (2.74 m) and lower than 14 ft (4.26 m), you must order three
optional 6-foot (1.82 m) drop cables (part number 2457-26765-072) from your Polycom sales
representative. Be sure to order one drop cable for each Ceiling Microphone Array.
For more information about the Ceiling Microphones, see the Ceiling Microphone Array placement plan
and the RealPresence Immersive Studio Flex system side view for standard and CA, OR, WA
installations at the end of this document.
Color
● If your ceiling can be painted, paint it white or a light color that is as close to white as possible.
Polycom RealPresence Immersive Studio Flex System Installation Room Preparation Guide
Polycom, Inc. 8
● If your ceiling is suspended (also known as a dropped ceiling) and the ceiling tiles and grid are
damaged, grayed, or yellowed, you should replace the old suspended ceiling with a new one.
Lighting
This section describes how to ensure proper lighting in the RealPresence Immersive Studio Flex room:
● If you are planning to install the Flex Optional Lighting Kit
● If you are not planning to install the Flex Optional Lighting Kit
● If your room is larger than the recommended room size (whether or not you are planning to install
the Flex Optional Lighting Kit)
If you are planning to install the Flex Optional Lighting Kit:
Your Polycom Project Manager will work with you and your electrician to prepare for the installation of the
lights. Note that it is the customers’ responsibility to purchase and install the ceiling lights in accordance
with all local building and electrical codes. Documentation about how to install the lights is packaged with
the lights. It is also the customers’ responsibility to create the customer signage label and provide it to the
installers at this stage.
The following table lists product information about the light fixtures that are part of this kit:
Region Manufacturer
Product
Description
Manufacturer’s Part
Number
North America / Europe GE Lighting
Lumination EP
Series LED
Pendant
EP140A3CDSLVR
For more information about the Flex Optional Lighting Kit lighting requirements:
● See the lighting plan and the RealPresence Immersive Studio Flex system side view at the end of
this document.
• See the specification sheet for the lights:
http://www.gelighting.com/LightingWeb/na/solutions/indoor-lighting/suspended/lumination-ep-
series.jsp.
If you are not planning to install the Flex Optional Lighting Kit:
If you are not planning to install the Flex Optional Lighting Kit, you will not receive the Polycom lighting;
therefore, you must provide your own lighting. Polycom recommends using a lighting designer and having
the lighting professionally installed. The room should have evenly dispersed ambient light.
To ensure proper lighting, you must measure the lighting at the seats in the room.
Polycom RealPresence Immersive Studio Flex System Installation Room Preparation Guide
Polycom, Inc. 9
Measure 6-Seat Room Lighting
Polycom RealPresence Immersive Studio Flex System Installation Room Preparation Guide
Polycom, Inc. 10
Measure 15-Seat Room Lighting
To measure the lighting:
● Place a light meter (such as a Sekonic
®
L-758C) 50 in (127 cm) above the floor.
● Place the light meter perpendicular to the light sensor (since this is what the camera sees).
● Check that the light meter dome is fully retracted.
● Use a tripod to maintain height consistency.
50" (127 cm)
OVERHEAD
LIGHTS
LIGHTS REFLECTED
TO CAMERA
Polycom RealPresence Immersive Studio Flex System Installation Room Preparation Guide
Polycom, Inc. 11
The lighting should meet the following requirements:
● The light levels on the faces of all participants should be between 30 and 70 foot candles, with an
ideal measurement of 45 foot candles. The difference in light levels between any two participants
must be less than 10 foot candles.
● The lighting temperature should be between 3200K and 4500K, with an ideal measurement of
4100K.
The Flex Optional Lighting Kit lighting plan is included in the Room Remediation Plan. You may want to
refer to this plan as a reference when choosing and installing your own lighting. For additional information
to help you choose lighting that is comparable to the Flex Optional Lighting Kit lighting, see the
specification sheet for the lights:
http://www.gelighting.com/LightingWeb/na/solutions/indoor-
lighting/suspended/lumination-ep-series.jsp.
If your 6-seat room is larger than the recommended room size:
If your room is larger than 21 ft 10 in (6.65 m) wide x 16 ft 1 in (4.9 m) deep x 8 ft (2.44 m) high, any lighting in
the room that is outside of the RealPresence Immersive Studio Flex footprint could cause interference
with the RealPresence Immersive Studio Flex lighting. Polycom recommends that all rooms that are
deeper than
16 ft 1 in (4.9 m) front-to-back should include a Flex Optional Lighting Kit.
To reduce the probability of interference from other lights in the room:
● Remove any lights within 4 ft (1.21 m) of the sides or back of the RealPresence Immersive Studio
Flex footprint. This “keep-out” area is shown in blue in the following figure.
● Check that there are no lights within the 84° total field of view of the cameras. This area is also
shown in the following figure.
Polycom RealPresence Immersive Studio Flex System Installation Room Preparation Guide
Polycom, Inc. 12
6-Seat System
If your 15-seat room is larger than the recommended room size:
If your room is larger than 26 ft 4-7/8 in (8.05 m) wide x 21 ft 3 in (6.48 m) deep x 8 ft (2.44 m) high, any
lighting in the room that is outside of the RealPresence Immersive Studio Flex footprint could cause
interference with the RealPresence Immersive Studio Flex lighting. Polycom recommends that all rooms
that are deeper than 21 ft 3 in (6.48 m) front-to-back should include a Flex Optional Lighting Kit.
To reduce the probability of interference from other lights in the room:
● Remove any lights within 4 ft (1.21 m) of the sides or back of the RealPresence Immersive Studio
Flex footprint. This “keep-out” area is shown in blue in the following figure.
● Check that there are no lights within the 84° total field of view of the cameras. This area is also
shown in the following figure.
Polycom RealPresence Immersive Studio Flex System Installation Room Preparation Guide
Polycom, Inc. 13
15-Seat System
Ideally, all the lights in the room should be from the RealPresence Immersive Studio Flex Optional
Lighting Kit. However, if your room has lights outside of the “keep-out” area, these lights must have the
same temperature as the RealPresence Immersive Studio Flex lighting. Additionally, to minimize stray
light, Polycom recommends that these lights be downward-facing, such as recessed can lights.
Media Wall Only Requirements
If you purchase only the RealPresence Immersive Studio Flex media wall and supply your own table,
ensure that the table matches the dimensions below as closely as possible. Also, ensure that the seating
positions match what is shown below.
Polycom RealPresence Immersive Studio Flex System Installation Room Preparation Guide
Polycom, Inc. 14
6-Seat System
Polycom RealPresence Immersive Studio Flex System Installation Room Preparation Guide
Polycom, Inc. 15
15 Seat System
Polycom RealPresence Immersive Studio Flex System Installation Room Preparation Guide
Polycom, Inc. 16
Ensure that your table height matches the dimensions shown in the following figure.
Front and Rear Wall Requirements
Note that the front wall referred to in this section is the front wall of the room, which is located behind the
RealPresence Immersive Studio Flex media wall. If installing the optional front façade wall, the front wall
of the room must be suitable to support it.
Polycom RealPresence Immersive Studio Flex System Installation Room Preparation Guide
Polycom, Inc. 17
Color
● Recommended Option: Paint the front and rear walls, including the baseboards, Benjamin Moore
®
November Skies eggshell finish enamel (or latex) 2128-50 (or equivalent).
● Second Option: Paint the front and rear walls, including the baseboards, Behr
®
Pewter Mug low
luster eggshell finish enamel (or latex) 770E-3 (or equivalent).
Side Wall Requirements
Color
● Recommended Option: Paint the side wall, including the baseboards, Benjamin Moore
®
November
Skies eggshell finish enamel (or latex) 2128-50 (or equivalent).
● Second Option: Paint the side wall, including the baseboards, Behr
®
Pewter Mug low luster
eggshell finish enamel (or latex) 770E-3 (or equivalent).
Polycom RealPresence Immersive Studio Flex System Installation Room Preparation Guide
Polycom, Inc. 18
LAN Jack
One LAN jack located on the front wall as shown in the Room Remediation Plan.
The customer must provide IP addressing for the devices.
● Subnet Mask
● Default Gateway
● IP addresses
Ø A block of 10 static IP addresses is required.
Ø The base IP should be identified (for example, 10.10.10.51).
Ø All IP addresses should be on the same subnet and VLAN.
Ø The IP addresses should be assigned as shown in the next table.
IP Address Map
Base IP+
Device
0
Group Series 700 (A1)
1
Group Series 500 (A2)
2
Group Series 500 (A3)
3
Content Monitor (D4)
4
SoundStructure (SS1)
5
Moxa Nport (RS1)
6
<Reserved>
7
Display Matrix (VM1)
8
<Reserved>
9
Tablet (T1)
A 24 port unmanaged Ethernet switch is supplied with the system. This may be replaced with a customer-
preferred device of the same capacity. The customer must ensure that their device fits within the 38 cm
depth of the Immersive Studio Flex electronics rack.
If an in-room switch is used, only one LAN connection on the front wall is required.
If the customer wants to connect components to the LAN ports on the wall, without using a switch, they
must supply longer network cables.
For more information about the network requirements, refer to the Room Remediation Plan.
Polycom RealPresence Immersive Studio Flex System Installation Room Preparation Guide
Polycom, Inc. 19
Microphones
Polycom Ceiling Microphone Arrays
To prepare for the installation of the Ceiling Microphone Arrays, an electrician must do the following:
● Install a single gang junction box (for 6-seat systems) or two boxes (for 15-seat systems) in the
front wall of the room as specified in the Room Remediation Plan.
● Install a conduit in the front wall of the room. The conduit should extend in a straight run from the
junction box(es) to the plenum space in the ceiling, and should be at least 1.2 in (30 mm) in
diameter.
● Stub up the conduit (that is, bend it approximately 90º) into the plenum area.
Additionally, Polycom recommends at least a 4-foot (1.2 m) separation between any HVAC equipment
(particularly air conditioning equipment) and the Ceiling Microphone Arrays.
For more information about installing the Ceiling Microphone Arrays, see the Ceiling Microphone Array
placement plan and the RealPresence Immersive Studio Flex side view for standard and CA, OR, WA
installations in the Room Remediation Plan. For more information about HVAC equipment, see the Noise
section on page 24.
System Rating
• Input 1: 100-240V, 3.0A, 50/60 Hz
• Input 2: 100-240V, 4.0A, 50/60 Hz
Caution: This equipment uses multiple power connections. See the instructions below for quick
disconnect of the two power distribution units. Please disconnect both before servicing.
The main system consists of an electronics rack and displays connected to a PDU which are considered
“pluggable equipment.” The room lighting system is considered to be “permanently connected
equipment.”
Emergency Disconnect
In the event of an emergency, power to the system may be disconnected by turning off the POWER
DISCONNECT switch installed in the room.
Power Outlets
120V region (such as North America)
The system requires one dedicated 20A circuit (15A minimum). This should terminate to a quad AC box.
It must be located on the front wall as specified in the Room Remediation Plan.
220V and 230V region (such as Europe)
The system requires one dedicated 16A circuit (13A minimum). This should terminate to a quad AC box.
It must be located on the front wall as specified in the Room Remediation Plan.
Polycom RealPresence Immersive Studio Flex System Installation Room Preparation Guide
Polycom, Inc. 20
All Regions
You must refer to the following table and determine which voltage, socket image, and socket type
correspond to your country.
Country
Country Voltage
Socket Current
Socket Image
Socket Type
(If Applicable)
North America (USA, Canada,
Mexico)
120 Volts
15 Amps
60 Hz
NEMA 5-15/5-20
United Kingdom
Ireland
Hong Kong
Singapore
230 Volts
13 Amps
50 Hz
BS 1363
France
Belgium
230 Volts
16 Amps
50 Hz
CEE 7
Switzerland
230 Volts
10 Amps
50 Hz
SEV 1011
Continental Europe (Germany,
Austria, The Netherlands, Sweden,
Norway, Finland, Russia)
230 Volts
16 Amps
50 Hz
CEE 7/7
(Schuko)
India
220-230 Volts
15 Amps
50 Hz
BS 546
Israel
220 Volts
16 Amps
50 Hz
SI 32
Australia
New Zealand
230 Volts
10 Amps
50 Hz
AS/NZS 3112
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Poly RealPresence Immersive Studio Flex User guide

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