Samsung SM-N920P Sprint User manual

User Guide

[UG template version 15b]

[Sprint-Samsung-Note5-UM-Eng-081915-FINAL]

TOC i

Table of Contents

Introduction ................................................................................................................................................... 1

About the User Guide ........................................................................................................................... 1

Access Instructions on Phone ............................................................................................................... 1

Access Help .................................................................................................................................. 1

Get Support from Sprint Zone ....................................................................................................... 2

Get Started .................................................................................................................................................... 4

Parts and Functions .............................................................................................................................. 4

Charge the Battery ................................................................................................................................ 6

Turn Your Phone On and Off ................................................................................................................ 7

Use the Touchscreen ............................................................................................................................ 8

Activate Your Phone ........................................................................................................................... 12

Complete the Setup Screens .............................................................................................................. 13

Basic Operations ......................................................................................................................................... 15

Basics .................................................................................................................................................. 15

Home Screen and Applications (Apps) List ................................................................................ 15

Phone Settings Menu .................................................................................................................. 16

Portrait and Landscape Screen Orientation ................................................................................ 16

Capture Screenshots .................................................................................................................. 17

S Pen .................................................................................................................................................. 18

S Pen Options ............................................................................................................................. 19

Air View ....................................................................................................................................... 19

Air Command ...................................................................................................................................... 19

Action Memo ............................................................................................................................... 20

Smart Select................................................................................................................................ 24

Screen Write ............................................................................................................................... 26

S Note ......................................................................................................................................... 27

Add or Remove Air Command Shortcuts .................................................................................... 27

Applications ......................................................................................................................................... 29

Launch Applications .................................................................................................................... 29

Apps List ..................................................................................................................................... 29

Phone Number .................................................................................................................................... 34

Airplane Mode ..................................................................................................................................... 35

TOC ii

Enter Text ............................................................................................................................................ 37

Samsung Keyboard .................................................................................................................... 37

Google Voice Typing ................................................................................................................... 38

Tips for Editing Text .................................................................................................................... 39

Google Account ................................................................................................................................... 39

Create a Google Account ............................................................................................................ 40

Sign In to Your Google Account ................................................................................................. 46

Google Play Store ............................................................................................................................... 50

Find and Install an App ............................................................................................................... 51

Request a Refund for a Paid App ............................................................................................... 52

Update an App ............................................................................................................................ 53

Uninstall an App .......................................................................................................................... 55

Get Help with Google Play .......................................................................................................... 57

Lock and Unlock Your Screen ............................................................................................................ 58

Update Your Phone............................................................................................................................. 60

Update Your Phone Software ..................................................................................................... 60

Update Your Profile ..................................................................................................................... 62

Update Your PRL ........................................................................................................................ 63

Your Phone Interface .................................................................................................................................. 65

Home Screen Basics........................................................................................................................... 65

Home Screen Layout .................................................................................................................. 65

Extended Home Screens ............................................................................................................ 66

Status Bar and Notification Panel ....................................................................................................... 67

Status Bar ................................................................................................................................... 67

Notification Panel ........................................................................................................................ 70

S Finder ....................................................................................................................................... 72

Quick Connect ............................................................................................................................ 73

Customize the Home Screen .............................................................................................................. 75

Change the Wallpaper ................................................................................................................ 75

Add Shortcuts to the Home Screen ............................................................................................ 76

Add Widgets to the Home Screen .............................................................................................. 77

Add Folders to the Home Screen ............................................................................................... 78

Phone App .................................................................................................................................................. 80

Place and Answer Calls ...................................................................................................................... 80

Call Using the Phone Dialer ........................................................................................................ 80

TOC iii

Call Emergency Numbers ........................................................................................................... 82

Answer Phone Calls .................................................................................................................... 83

In-Call Screen Layout and Options ............................................................................................. 86

Place a Call from Contacts ......................................................................................................... 87

Call from Call Logs ...................................................................................................................... 89

Optional Services ................................................................................................................................ 91

Voicemail Setup .......................................................................................................................... 92

Visual Voicemail .......................................................................................................................... 93

Set Up Visual Voicemail .............................................................................................................. 93

Review Visual Voicemail ............................................................................................................. 94

Listen to Multiple Voicemail Messages ....................................................................................... 95

Visual Voicemail Options ............................................................................................................ 96

Configure Visual Voicemail Settings ........................................................................................... 97

Wi-Fi Calling .............................................................................................................................. 100

Caller ID Blocking ..................................................................................................................... 102

Call Waiting ............................................................................................................................... 102

Conference Calling ................................................................................................................... 103

Call Forwarding ......................................................................................................................... 105

Call Settings ...................................................................................................................................... 106

Contacts .................................................................................................................................................... 109

Contacts Screen Layout .................................................................................................................... 109

Add a Contact ................................................................................................................................... 110

View Contacts ................................................................................................................................... 114

Edit a Contact .................................................................................................................................... 115

Delete a Contact ............................................................................................................................... 117

Share a Contact ................................................................................................................................ 118

Profile Sharing ................................................................................................................................... 120

Import Contacts ................................................................................................................................. 122

Back Up Contacts ............................................................................................................................. 123

Messaging and Internet ............................................................................................................................. 125

Text and Multimedia Messaging ....................................................................................................... 125

Send a Text Message ............................................................................................................... 125

Send a Multimedia Message (MMS) ......................................................................................... 126

Use Enhanced Messaging ........................................................................................................ 129

Save and Resume a Draft Message ......................................................................................... 133

TOC iv

New Messages Notification ....................................................................................................... 134

Manage Message Conversations ............................................................................................. 134

Gmail ................................................................................................................................................. 137

Create and Send a Gmail Message .......................................................................................... 137

Check Received Gmail Messages ............................................................................................ 139

Use Gmail Labels ...................................................................................................................... 141

Archive Gmail Threads ............................................................................................................. 142

Mute Gmail Threads ................................................................................................................. 143

Delete Gmail Threads ............................................................................................................... 144

Search Gmail Messages ........................................................................................................... 145

Report Spam Gmail .................................................................................................................. 146

Add Another Google (Gmail) Account ...................................................................................... 147

Switching Between Gmail Accounts ......................................................................................... 149

Gmail Settings ........................................................................................................................... 150

Email ................................................................................................................................................. 152

Set Up an Email Account .......................................................................................................... 152

Add an Email Account ............................................................................................................... 152

Add an Exchange ActiveSync Account ..................................................................................... 156

Compose and Send Email ........................................................................................................ 158

Open Email Messages .............................................................................................................. 160

Delete an Email Account ........................................................................................................... 163

Manage Your Email Inbox ......................................................................................................... 164

Exchange ActiveSync Email Features ...................................................................................... 166

Data Services General Information (LTE and 3G Networks) ............................................................ 168

4G LTE ...................................................................................................................................... 169

Your User Name ....................................................................................................................... 170

Data Connection Status and Indicators .................................................................................... 172

Browser ............................................................................................................................................. 173

Use the Browser ....................................................................................................................... 173

Add a Bookmark ....................................................................................................................... 174

View Browser History ................................................................................................................ 176

Open New Browser Tab ............................................................................................................ 177

Chrome Browser ............................................................................................................................... 179

Camera and Video .................................................................................................................................... 181

Camera Overview ............................................................................................................................. 181

TOC v

Take Pictures and Record Videos .................................................................................................... 182

Take a Picture ........................................................................................................................... 183

Record Videos .......................................................................................................................... 184

Shooting Modes ........................................................................................................................ 185

View Pictures and Videos Using Gallery .......................................................................................... 187

Edit Pictures ...................................................................................................................................... 190

Auto Adjust a Picture ................................................................................................................ 190

Rotate a Picture ........................................................................................................................ 191

Crop a Picture ........................................................................................................................... 192

Write on a Picture ..................................................................................................................... 194

Photo Editor .............................................................................................................................. 195

Animate a Picture ...................................................................................................................... 197

Collage ...................................................................................................................................... 199

Share Pictures and Videos ............................................................................................................... 201

Send Pictures or Videos by Email or Gmail .............................................................................. 202

Send a Picture or Video by Multimedia Message ..................................................................... 203

Send Pictures or Videos Using Bluetooth ................................................................................. 205

Share Pictures or Videos via Additional Apps or Social Media ................................................ 206

Share Videos on YouTube ........................................................................................................ 207

Camera Options and Settings ........................................................................................................... 208

Switch Cameras ........................................................................................................................ 208

Set Camera Options ................................................................................................................. 209

Live Broadcasting ..................................................................................................................... 210

Useful Apps and Features ......................................................................................................................... 214

Sprint Zone ........................................................................................................................................ 214

Sprint Family Locator ........................................................................................................................ 214

Sprint Fun & Games.......................................................................................................................... 215

Sprint TV & Movies ........................................................................................................................... 215

Sprint Music Plus .............................................................................................................................. 216

Calculator .......................................................................................................................................... 216

Calendar ............................................................................................................................................ 218

Add an Event to the Calendar ................................................................................................... 218

View Calendar Events ............................................................................................................... 221

Share Calendar Events ............................................................................................................. 222

Sync Calendars ......................................................................................................................... 224

TOC vi

Synchronize an Exchange ActiveSync Calendar ...................................................................... 225

Clock ................................................................................................................................................. 226

Set Alarms ................................................................................................................................. 227

World Clock ............................................................................................................................... 229

Stopwatch ................................................................................................................................. 229

Timer ......................................................................................................................................... 230

Galaxy Apps ...................................................................................................................................... 230

Gallery ............................................................................................................................................... 230

Google Hangouts .............................................................................................................................. 232

Google Maps ..................................................................................................................................... 233

Google Play Movies & TV ................................................................................................................. 235

Google Play Music ............................................................................................................................ 236

Google Search .................................................................................................................................. 239

Use Google Search ................................................................................................................... 239

Use Google Voice Search ......................................................................................................... 240

Facebook .......................................................................................................................................... 241

Instagram .......................................................................................................................................... 242

Messenger ........................................................................................................................................ 242

Microsoft Excel .................................................................................................................................. 243

Microsoft OneDrive ........................................................................................................................... 243

Microsoft OneNote ............................................................................................................................ 243

Microsoft PowerPoint ........................................................................................................................ 243

Microsoft Word .................................................................................................................................. 244

Milk Music ......................................................................................................................................... 244

Music ................................................................................................................................................. 244

My Files ............................................................................................................................................. 248

S Health ............................................................................................................................................ 249

S Note App ........................................................................................................................................ 251

S Voice .............................................................................................................................................. 252

Samsung Pay .................................................................................................................................... 253

Scrapbook ......................................................................................................................................... 253

SideSync ........................................................................................................................................... 254

Video ................................................................................................................................................. 255

Voice Recorder ................................................................................................................................. 255

YouTube ............................................................................................................................................ 258

TOC vii

1Weather ........................................................................................................................................... 260

Amazon ............................................................................................................................................. 260

App Spotlight ..................................................................................................................................... 260

Lookout ............................................................................................................................................. 261

Messaging Plus ................................................................................................................................. 261

NASCAR Mobile ................................................................................................................................ 261

NBA Game Time ............................................................................................................................... 261

NextRadio ......................................................................................................................................... 261

Pages Manager ................................................................................................................................. 262

Samsung+ ......................................................................................................................................... 262

Samsung Gear .................................................................................................................................. 262

Uber .................................................................................................................................................. 262

Connectivity ............................................................................................................................................... 263

Transfer Files Between Your Phone and a Computer ...................................................................... 263

Wi-Fi .................................................................................................................................................. 265

Turn Wi-Fi On and Connect to a Wireless Network .................................................................. 265

Wi-Fi Settings ............................................................................................................................ 267

Disconnect Wi-Fi ....................................................................................................................... 268

Wi-Fi Direct ............................................................................................................................... 269

Bluetooth ........................................................................................................................................... 271

Bluetooth Information ................................................................................................................ 271

Enable Bluetooth ....................................................................................................................... 272

Pair Bluetooth Devices .............................................................................................................. 273

Connect to a Paired Bluetooth Device ...................................................................................... 275

Share Information Using Bluetooth ........................................................................................... 276

Receiving Data via Bluetooth .................................................................................................... 278

Global Services ......................................................................................................................................... 280

Set the Communications Method for Global Use .............................................................................. 280

Select a Carrier ................................................................................................................................. 281

Activate Sprint Worldwide Service on Your Account ........................................................................ 282

Your Phone’s SIM Card for International GSM Roaming ................................................................. 282

Enable Global Roaming Mode .......................................................................................................... 283

Make and Receive Worldwide Calls ................................................................................................. 285

Sprint International Voicemail Service .............................................................................................. 286

Set Up Your Voicemail Access Number for International Use .................................................. 287

TOC viii

Access Your Voicemail Internationally ...................................................................................... 287

International Data Roaming .............................................................................................................. 288

Access Email and Data Services Internationally ...................................................................... 288

Contact Sprint for Assistance with International Service .................................................................. 288

Settings ..................................................................................................................................................... 291

Basic Settings ................................................................................................................................... 291

Wi-Fi Calling Settings ........................................................................................................................ 294

Wi-Fi Settings Menu .......................................................................................................................... 296

Bluetooth Settings ............................................................................................................................. 298

Hotspot Settings ................................................................................................................................ 300

Airplane Mode ................................................................................................................................... 303

Data Usage Settings ......................................................................................................................... 304

Mobile Networks Settings ................................................................................................................. 306

NFC and Payment ............................................................................................................................. 307

More Connection Settings ................................................................................................................. 310

Tethering Settings ..................................................................................................................... 311

Printing ...................................................................................................................................... 312

MirrorLink .................................................................................................................................. 316

Virtual Private Networks (VPN) ................................................................................................. 317

Default Messaging App Settings ............................................................................................... 324

Sounds and Notifications Settings .................................................................................................... 325

Sound Mode .............................................................................................................................. 325

Volume ...................................................................................................................................... 326

Ringtones and Sounds .............................................................................................................. 328

Vibrations .................................................................................................................................. 330

Sound Quality and Effects ........................................................................................................ 331

Notifications............................................................................................................................... 332

Display Settings ................................................................................................................................ 332

S Pen Settings .................................................................................................................................. 334

Motions and Gestures ....................................................................................................................... 335

Applications Settings ......................................................................................................................... 336

Application Manager ................................................................................................................. 337

Default Applications .................................................................................................................. 338

Calendar Settings ..................................................................................................................... 339

Camera Settings ....................................................................................................................... 341

TOC ix

Contacts Settings ...................................................................................................................... 342

Email Settings ........................................................................................................................... 343

Internet Settings ........................................................................................................................ 346

Messages Settings .................................................................................................................... 348

Music Settings ........................................................................................................................... 350

Phone Settings .......................................................................................................................... 351

S Voice Settings ........................................................................................................................ 353

Weather Settings ...................................................................................................................... 355

Wallpaper .......................................................................................................................................... 356

Themes ............................................................................................................................................. 357

Lock Screen and Security Settings ................................................................................................... 359

Lock Screen and Security Overview ......................................................................................... 359

Screen Lock .............................................................................................................................. 360

Disable the Screen Lock ........................................................................................................... 366

Device Security ......................................................................................................................... 368

Privacy and Safety ............................................................................................................................ 370

Location Settings ...................................................................................................................... 371

Private Mode ............................................................................................................................. 374

Report Diagnostic Info .............................................................................................................. 375

Send SOS Message ................................................................................................................. 376

Easy Mode ........................................................................................................................................ 377

Accessibility Settings......................................................................................................................... 379

Vision Accessibility Settings ...................................................................................................... 380

Hearing Accessibility Settings ................................................................................................... 382

Dexterity and Interaction Settings ............................................................................................. 383

Configure Other Accessibility Settings ...................................................................................... 385

Add Accounts .................................................................................................................................... 386

Backup and Reset ............................................................................................................................. 389

Language and Input Settings ............................................................................................................ 392

Battery Settings ................................................................................................................................. 396

Power Saving Mode .................................................................................................................. 397

Ultra Power Saving Mode ......................................................................................................... 398

Storage Settings ................................................................................................................................ 399

Date and Time Settings .................................................................................................................... 400

Help ................................................................................................................................................... 402

TOC x

Activate This Device .......................................................................................................................... 403

System Update .................................................................................................................................. 404

About Device ..................................................................................................................................... 404

For Assistance .......................................................................................................................................... 407

Sprint Account Information and Help ................................................................................................ 407

Sprint Account Passwords ........................................................................................................ 407

Manage Your Account .............................................................................................................. 407

Sprint Support Services ............................................................................................................ 408

Copyright Information ........................................................................................................................ 409

Index .......................................................................................................................................................... 410

Introduction 1

Introduction

The following topics describe the basics of using this guide and your new phone.

About the User Guide

Thank you for purchasing your new Samsung Galaxy

®

Note 5. The following topics explain how best to

use this guide to get the most out of your phone.

Before Using Your Phone

Read Get Started and Basic Operations thoroughly for proper usage.

Accessible services may be limited by subscription contract conditions.

Descriptions in the User Guide

Note that most descriptions in this guide are based on your phone's setup at the time of purchase. Unless

otherwise noted, instructions begin from the phone's home screen, which is displayed by pressing the

Home key. Some operation descriptions may be simplified.

Screenshots and Key Labels

Screenshots in the user guide may appear differently on your phone. Key labels in the user guide are

simplified for description purposes and differ from your phone's display.

Other Notations

In the user guide, the phone may be referred to either as “phone,” “device,” or “handset.”

Access Instructions on Phone

Whether you're new to Android or just new to your Galaxy Note 5, your phone can help you learn how to

use it.

Access Help

Use the phone's Help menu to learn about your phone.

Introduction 2

1. Press to display the home screen.

2. From home, tap Apps > Settings > Help .

3. Tap a topic to view its contents, or tap Search to search for a topic.

Get Support from Sprint Zone

In addition to your phone's built-in Help menu, you can also access support for your phone and service

through the preloaded Sprint Zone app.

1. From home, tap Apps > Sprint Zone .

Introduction 3

2. From the Sprint Zone main page, tap Support.

3. Tap a topic to view its contents.

Get Started 4

Get Started

The following topics give you all the information you need to set up your phone and wireless service the

first time.

Parts and Functions

These topics illustrate your phone’s primary parts and key functions.

Phone Layout

The following illustration outlines your phone’s primary external features and buttons.

Part

Description

Rear camera

Take pictures and videos.

Back key

Return you to the previous screen, or close a dialog box, options

menu, the notification panel, or onscreen keyboard.

Earpiece

Listen to calls and automated prompts when using the phone.

Flash

Help illuminate subjects in low-light environments when the camera is

focusing and capturing a picture or video.

Front camera

Takes pictures and records videos while facing the screen, and allows

you to video conference.

Get Started 5

Part

Description

Headset jack

Plug in a headset for convenient, hands-free conversations.

Heart rate monitor

Measure your heart rate via your fingertip when using the S Health

app.

Home key/fingerprint sensor

Return you to the home screen. Press and hold to open Google

Search/Google Now. Use to register fingerprints for security.

LED indicator

The LED indicator blinks or glows when charging, to indicate low

battery, to announce new notifications, and when voice recording.

Microphone

Transmit your voice for phone calls or record your voice or ambient

sounds for voice recordings and videos. There are two microphones,

one on the top and one on the bottom.

Power key

Turn the phone or screen on or off, or switch your phone to silent

mode, vibration mode, or airplane mode.

Proximity sensors

Detect when objects are close to the screen. For example, when you

hold the phone to your ear while on a phone call, the sensors

temporarily lock the screen to prevent accidental screen touches.

Recent apps key

Access recently used apps.

S Pen

Storage compartment for the S Pen.

SIM card

Location of the SIM card.

Speaker

Play ringtones and sounds. The speaker also lets you hear the caller’s

voice in speakerphone mode.

Touchscreen

Display information needed to operate your phone, such as the call

status, the Contacts list, and the date and time. Also provides one-tap

access to all of your features and applications.

USB charger/accessory port

Connect the phone to the charger via a USB cable.

Volume keys

Adjust the ringtone or media volume or adjust the voice volume during

a call.

CAUTION! Inserting an accessory into the incorrect jack may damage the phone.

Get Started 6

Charge the Battery

Follow these instructions to charge your phone’s battery using either the included charging head and USB

cable or via a USB connection on your computer.

Note: This device is also compatible with Samsung-approved wireless charging devices--sold separately.

Note: This phone has an integrated battery that cannot be removed by the user.

Battery Cautions

Caution: Use only Samsung-approved charging devices. Samsung accessories are designed to

maximize battery life. Using other accessories may invalidate your warranty and may cause damage.

Storage: Avoid storing or leaving the phone with no battery charge remaining. Saved information and

settings may become lost or changed, or the phone may become unusable. Charge once every six

months before storing or leaving unused for a long period.

Charge Using the AC Adapter

For fastest charging times, use the Adaptive Fast Charging charger that came with your phone. This

charger provides faster charging only when connected to devices that have Adaptive Fast Charging.

1. Plug the USB cable into the USB charger/accessory port on the bottom of your phone.

2. Plug the other end of the USB cable into the charging head.

3. Plug the charging head into an electrical outlet.

4. After charging, disconnect the phone from the charger.

 Unplug the charging head from the outlet, and remove the micro USB cable from the phone

and the charging head.

Get Started 7

Charge Using a PC Connection

Before using a PC connection to charge your phone, ensure that the computer is turned on. Depending

on the type of connection, your phone’s battery may not charge.

1. Insert the small end of the USB cable into the USB charger/accessory port on the bottom of your

phone.

2. Insert the large end of the USB cable into a USB port on your computer.

3. After charging, remove the USB cable from both the phone and the computer.

Turn Your Phone On and Off

The instructions below explain how to turn your phone on and off.

Turn Your Phone On

■ Press and hold the Power key.

Get Started 8

 Your phone will power on. Depending on the settings, you may see the lock screen.

 See Lock and Unlock Your Screen and Screen Lock for information about using the screen

lock.

 The first time you turn the phone on, you will see the startup screens. See Complete the

Setup Screens for details.

 If your phone is not yet activated, see Activate Your Phone for more information.

Turn Your Phone Off

1. Press and hold the Power key to open the phone options menu.

2. Tap Power off > Power off to turn the phone off.

 Your phone will power off.

Your screen remains blank while your phone is off (unless the battery is charging).

Note: If your device is not responding, press and hold both the Power and Volume Down keys

simultaneously for more than seven seconds to restart the device.

Use the Touchscreen

Your phone’s touchscreen lets you control actions through a variety of touch gestures.

Get Started 9

Tap or Touch

When you want to type using the onscreen keyboard, select items onscreen such as application and

settings icons, or press onscreen buttons, simply tap or touch them with your finger.

Touch and Hold

To open the available options for an item (for example, a contact or link in a Web page), touch and hold

the item.

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Samsung SM-N920P Sprint, galaxy note 5, Galaxy Note 5 Sprint User manual

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