Content
Warranty and Support
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Item Information
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SPO2 Function
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Connection Steps
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Notification Function
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Compass
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Blood Pressure Function
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Swimming Records
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Sleep Monitor
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Others
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Warranty and Support
What’s the warranty i have for UXD items ?
All UXD product comes with 18-month warranty.
We promise to do everything in our power to turn your UXD experience into a positive one.
How can i contact for support if the item is defective?
Thanks for your question. Please tell me order number and item name in your first connection,
this can help our customer service to find and solve the problem quicker
Steps to connect:
1. Simply click the name of our store "M.TKmoveteck-US ".
2. Then click "Ask a question" to leave us messages.
3. We’ll reply for any questions from you within 24 hours in business day .
Item Information
What’s the size of the smart watch, is the band replaceable?
Physical size: 40*35*8.5 mm / 1.57 *1.38*0.33 inch
Adjustable strap : 150-250 mm / 5.91-9.84 inch
Screen Type: 1.3 inch TFT color square display.
Weight : about 42.5g
It is adjustable, a common size watch clip so you could buy a different band and change it out.
SPO2 Function
I cannot find the SPO2 function at the watch face,what’s the problem?
please connect the “Zeroner Health Pro” App before first usage of the SPO2 function,or you will
not find the icon at the watch face.
Can i check my blood oxygen level while exercise,such as Hiking ,running ?
Sorry to tell you the smart watch cannot support for monitoring 02 level when exercising.
And, none of the smartwatches in the marketing can support it now.
It maybe the main development in next version.
Sp02 does not give reading at all. It constantly stays on "Reading" but never reads,how can i do ?
Please sitting and don’t move,be quiet and keep the face up,make sure the watch is fully
connection with your skin.
We checked with all of the situation , exercise or too loose will effect the reading period and
accurate of the date.
Connection Steps
How to connect?
1. Download the APP named Zeroner Health Pro from Google Play or APP store.
2. Open the Zeroner Health Pro---Device---Bind Device
3. Click the "CS20X-XXXX" on your screen(XXXX means numbers, every watch has a unique No).
4. Click the "Confirm Bind Device"
5. Confirm again on the watch screen and finish sync.
Why Mine CS201 Smart watch steps displayed a little different with other watches which i already
have , such as Fitbit ?
Thanks for your communication , hope you can understand different watch has different calculate
algorithm, the record data may be a little different .
We recommend to check by yourself, such as walking for about 1000 steps to check how do the
CS201 or other branded watch display.
If it’s defective , please feel free to contact our customer service for replacement or refunding.
Notification Function
Can i read the messages or whatsapp from the watch?
Call/Text Messages/SNS Notification Steps
1.Please make sure text message are allowed to be reminded in notification bar of phone.
2.Make sure the latest App Version and set it as trusted app in phone app permission manager.
3.No Disturb Mode on tracker and APP is not turn on.
4.Bind the device by Zeroner Health Pro app, not Bluetooth Setting of phone.
5.Make sure the latest Firmware Version:Open Zeroner Health Pro>Device>Device upgrade.
6.Turn on SMS alert:Open App>Device>SNS Alert>Allow notification>switch on SMS>turn
on>save.
Self-checking point:
1, Please make sure that the 'Zeroner Health Pro' app notification is open in your phone's setting:
Settings>Notifications>Zeroner Health Pro>Allow Notifications;
2, Turn on 'Call Alert'/'SMS'(Text Messages)/SNS Notification in the 'Zeroner Health Pro' app:
Open App>Device>Call Alert/SNS Alert>Allow notification>Switch on SMS/SNS app>turn on>save.
3, Please make sure 'Phone'&'Messages'&'SNS app' notification is open in your phone's setting:
Setting>Notifications>'Phone'&'Messages'&'SNS app'>Allow Notifications;
Note: Make sure Lock Screen/Notification Center/banners is open.
4, Run 'Zeroner Health Pro' app in the phone background and make sure the device is paired with
your phone successfully.
Compass
How to star the compass, it seems doesn't work?
Slide right on the homepage of the watch 2 times, and you will see the "Function" interface.
Find the "Compass" function in the function interface. Open the compass function on the watch
interface and follow the icon "∞" on the interface to perform the operation. The wrist swing
should be as large as possible.
The "compass" only exists in the watch, so you can use this function even when the watch is not
connected to the phone.
Blood Pressure Function
Does it measure blood pressure?
Sorry, currently the CS201 smart watch cannot measure blood pressure.
Swimming Records
Can it record my Heart Rate while swimming?
Sorry, currently the CS201 smart watch cannot monitor heart rate while swimming.
The watch is stucked while swimming , do i get a defective one?
Please don’t worry , in order to offer accurate data , touch screen will turn off during
swimming,which looks like the watch face is stucked.
Happy to get a smart watch which can help to record detail information such as Distance , Time,
Calories, Swolf , Stockes , pace, Swimming style... however , sometimes the distance will be a
little longer ?
The Distance is calculated by the circles you swim during the whole process. That’s the reason we
asked set the pool length at the beginning.Circles is based on sensor with direction .so changing
your swimming direction or holding up you wrist to check records , or else will affect the result.
Sleep Monitor
Can it records my daily sleep ? or does it only monitor sleeping at night ?
Currently ,CS201 can only monitor sleep at night.
Others
Why I still receive the notification after i dis-connect the watch from the app and iPhone ?
There is a little different during the dis-connected process between iOS and Android phones.
For Android Devices, just dis-connect the smart watch with the app.
For iOS Devices, you have to dis-connect the smart watch with the app, and clear the Bluetooth
connection history of the smartwatch from your phone Bluetooth list.
If someone forget to remove the CS201 from the Bluetooth list, notifications will keep sent to the
watch.
I’m trying to change the watch face, however, failed , how can i do ?
There are two ways to change the watch face.
1, Via setting in the watch face, in this way , you can choose one of the four the default watch
face, just click and wait for a while.
2, Via App in the watch face part, in this way , you can DIY the watch face as you want , upload
the images in your phone ,and install and save.
Both of them need to keep well Bluetooth and Internet connection during the whole process.
And they do affect on changing speed as well.
Is it safe , rash with this watch ?
Please don’t worry , all the material used are safe, and fulfilled the safety standards.
Sweating a lot after exercise,if the watch is too tightly on the wrist , the sweat will be left in the
wrist for a long period of time,which may cause uncomfortable or even rash.
So ,If you feel a little uncomfortable , please loose the band of the watch or clean it .
The app is getting me an error whenever I try to update or change the watch face in the app,and
there is no sleeping data, how can i do ?
1 Open the phone settings,
2 enter the Apps permission management,
3 find "ZeronerHealthPro“, allow "Storage Access For this APP
mobile phone model for solution or replacement .
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