8x8 Inc Virtual Office User manual

Brand: 8x8 Inc

Model: Virtual Office

Category: Telephones

Type: User manual

This manual is also suitable for

Packet8 Virtual Office

8x8 Inc Virtual Office phone delivers a high-quality experience with features that keep you connected and productive. With its user-friendly interface, you can easily store frequently dialed numbers in the directory for quick access, adjust the display contrast and angle for optimal viewing, and customize the ringtone to your preference. The phone also boasts a speakerphone with adjustable volume, allowing for hands-free conversations. Furthermore, the flash button provides access to advanced calling features, enhancing your overall communication experience.

Table of Contents

Introduction 1

Phone Parts Checklist 1

Installation 3

Setting Up the Telephone 4

Voicemail System 9

Calling Features 12

Extension Manager 16

Using the Telephone 16

System Services 23

Limited Warranty 25

Support 25

Introduction

Congratulations on the purchase of your Packet8 Virtual Office service and new tele-

phone. The phone has been manufactured to meet very high standards for convenient

and reliable service.

This telephone will operate according to the preloaded scripts. Please use the interac-

tive menu and soft buttons to access features provided by your Packet 8 Virtual Office

Service.

Phone Parts Checklist

Remember to save your sales receipt in case you ever need warranty service. Check to

make sure your package includes the items described below:

Telephone base AC/DC adapter

Telephone handset Wall mount bracket

Phone line Handset cords

1. CD display

2. Hook switch

3. Telephone keypad

4. Volume - to adjust receiver volume for handset, speaker, headset and ringer

5. Message light - visual message waiting indicator

6. LCD Button – to adjust LCD contrast

7. Soft buttons (corresponding to on screen options)

8. Soft buttons (corresponding to on screen options)

9. In Use light – steady light as line in use indicator

10. To review upward from the oldest caller ID record

11. To move cursor left during programming

12. To move cursor right during programming

13. Dial/Enter button – to dial number displayed or to accept entry

14. To review downward from the newest caller ID record

15. Flash button – during a call, to access calling features.

16. Directory button – to begin using directory features

17. Button – to connect or to disconnect voice path to headset

18. Redial button – to redial last called number

19. Mute with indicator – to mute transmitter, LED is on when active

20. Pause button – use only in programming

21. Goodbye – to hang up a call at any time

22. Speaker button – to activate or to deactivate speakerphone

23. Menu button – to set telephone operation parameters

24. Save button – to begin programming of memory buttons or directory

25. Delete button – to delete caller ID or directory records

26. M1 – programmable memory button

27. M2 – programmable memory button

28. M3 – programmable memory button

29. M4 – programmable memory button

30. M5 – programmable memory button

31. M6 – programmable memory button

32. M7 – programmable memory button

33. Telephone number label

34. Speakerphone indicator

35. 2mm headset port

36. RJ11 headset port

37. Handset port

Installation

Connecting the Broadband Phone Adapter

For the Virtual Office phone to connect to the PBX service, the Packet8 Broadband

Phone Adapter must be connected to the network. The Packet8 Broadband Phone

Adapter is simple to install and displays easy-to-understand indicators.

DCHP: For normal installation, if your network is DHCP (dynamic) enabled, please

skip to the section “Assembling and Activating the Phone” below.

Static: For installation requiring fixed / static IP addresses or special configuration,

please follow this procedure:

If you do not have a DHCP server on your router or local network, you may need to

set the IP address on your adapter manually. Network settings for static/fixed IP

address (including DNS) can be set by holding the [Reset] button on the adapter

while plugging in the power and typing them in via the handset:

1. Hold the [Reset] button while you power on the adapter.

2. Release the button within a few seconds of powering on.

3. You will hear a repeating high-pitched beep sound.

4. Type in static/fixed IP address, net mask, gateway, and DNS address with digits,

[*] and [#] After each entry is accepted the beep sound will lower in pitch (type

[#] directly if you want to stay DHCP mode instead of a static/fixed IP address).

For example:

IP Address 192.168.1.10

Net Mask 255.255.255.0

Gateway 192.168.1.1

DNS 63.209.12.18

The key sequence would be as follows:

[Reset] button (high beep)

192*168*1*10# (lower beep)

255*255*255*0# (lower beep)

192*168*1*1# (lower beep)

63*209*12*18# (four beeps to indicate complete)

Assembling and Activating the Phone

1. Plug one end of the flat telephone line cord into the line jack on the back of the

phone where it is labeled "Tel Line" and plug the other end into your Broad-

band Phone Adapter.

2. Connect the AC adapter to an

electrical wall outlet and then

connect the AC adapter plug to

the “DC 12V” jack on the back of

the phone. Use only with a Class 2

power source plug polarity, 12V

DC, AC adapter.

3. Connect one end of the coiled

handset cord to the handset jack

on the left side of the phone and connect the other end of the coiled handset

cord to the jack on the handset

Activate your extension online at

www.packet8.net by entering the MAC number.

Please follow the Read Me instructions included with the equipment.

Wall Mounting

1. Turn the phone over so that you are looking at the bottom of the phone. Insert

tabs at the thin end of the wall mount bracket into the holes at the rear of the

phone bottom. Press and latch the tabs at the thicker end of the wall bracket

into holes at the front end of phone. The back of the phone should then have

two round plastic holes that can be used to hang your phone on the wall.

2. Use the two round holes to hang the phone on the wall plate on your wall.

If you do not wish to mount your phone on the wall, the Wall Mount Bracket can be reversed to raise the angle of the

phone's display when sitting on a table or desk.

Setting Up the Telephone

After powering up the phone initially, press the [Menu] button to enter operational

parameters for this telephone. The menu screen will be displayed.

You can use the button or the button to move the line in reverse video up or

down, and press the [Dial/Enter] button to select an option. Alternatively, you can just

press a digit to select an option.

If you made a mistake during telephone set up procedures, lift and replace the handset

on the cradle. Set up procedure is terminated and idle state screen will be displayed.

Setting Extension Number and Name

1. Press the [Menu] button, then press Enter or [1] button.

2. Use the keypad to enter extension number, then press Save.

3. Use the keypad to enter extension name. You can program the name for this

extension using the telephone keypad. When a telephone button is pressed

during programming, a number or character is displayed alternatively in the

following order:

Press [Save] button to store the extension number and name.

Selecting Ringing Tone

You can select one of four ringing tones for this tele-

phone:

1.Press the [Menu] button followed by the

[4] button.

2.The phone rings with the Ring Tone 1 for about 2

seconds.

3.Press the [Save] button to select the Ring Tone 1;

4. Press the button or the button to select another ringing tone.

5. After the end of the desired ringing tone, press the [Save] button to select the

ringing tone.

Clearing Message Waiting Indicator

To Clear Message Waiting indicator.

Note: Only used in the event the Message Warning Indicator does not

go away after checking voicemail.

Adjusting the Display Angle

You can optimize the LCD display by adjusting the

viewing angle. To adjust the LCD viewing angle,

move the rear edge of the LCD module up or down.

1: ‘().1 2: ABCabc2 3: DEFdef3

4: GHIghi4 5: JKLjkl5 6: MNOmno6

7: PQRSpqrs7 8: TUVtuv8 9: WXYZwxyz9

*: * 0: space #: #

Use Save to End

Use / /Enter To Select

1= Ring Tone 1

2= Ring Tone 2

3= Ring Tone 3

4= Ring Tone 4

Clearing Message Indicator

Use / /Enter To Select

1= Clear Message Indicator

2= No

Adjusting the Display Contrast

The display can be adjusted to suit the light level of your room and your viewing

preference. To make the contrast of the display lighter or darker, press the

button to the right of the screen until the desired contrast is reached.

Adjusting Handset Receiver Volume

If you need to adjust the handset receiver volume:

1. Lift the handset and listen to the dial tone.

2. Press the right side of the [Volume] button to increase the receiver volume.

3. Press the left side of the [Volume] button to decrease the receiver volume.

4. Replace the handset when the desired receiver volume is reached.

Adjusting Headset Receiver Volume

If you wish to use a headset with this telephone, we recommend a headset without

built-in amplifier. Amplifier for adjusting headset receiver volume is built into this

telephone. If you need to adjust the headset receiver volume:

1. Press the [Headset] button and listen to the dial tone.

2. Press the right side of the [Volume] button to increase the receiver volume.

3. Press the left side of the [Volume] button to decrease the receiver volume.

4. Press the [Headset]button or the [Goodbye] button when the desired

receiver volume is reached.

Adjusting Speakerphone Receiver Volume

The normal setting for speakerphone receiver volume is 6 (ranges from 1-8), if you

need to adjust the speakerphone receiver volume:

1. Press the [Speaker] button and listen to the dial tone.

2. Press the right side of the [Volume] button to increase the receiver volume.

3. Press the left side of the [Volume] button to decrease the receiver volume.

4. Press the [Speaker] button or the [Goodbye] button when the desired receiver

volume is reached.

Flash Button

All the functionality for Virtual Office is available through the flash commands on

the phone. When flash is referred to in the user guide, the fixed flash or soft button

can be used.

Telephone Directory

A directory makes dialing frequently used phone numbers quick and easy. You can

enter the numbers and names by using the telephone keypad or by copying a

caller’s name and number from the Caller ID call log into directory.

You can search for a number in the directory by entering the first character of the

corresponding name entered.

Storing a New Number in Directory or in Memory Button

To store a new number and name in the directory:

1. Press the [Save] button when the display shows

no caller’s number or name. The “Save To ?”

prompt appears on the display.

2. To make your selection, press the [Directory]

button or one of the memory buttons.

3. Use the keypad to enter the telephone number,

including the long distance prefix that you

need to dial this number. Insert a pause or mul-

tiple pauses where required by using the

[Pause] button. Then press the [Save] button.

Note: Do NOT include the outside line access code in the phone number you entered.

4. “Enter Name” prompt appears on the display.

5. Use the keypad to input the first character of the name. The number and letters

on each telephone button are displayed in turn.

6. When the desired character is displayed, you can enter the next character.

7. If you have to use the same button to enter the next character, press the

button to move the curcor to the next position and enter the next character.

8. If you will use a different button to enter the next character, simply press that

button. The cursor will move to the next position automatically.

9. To insert a space, the button to move the cursor to the right.

10. To re-enter a character, press the button or the button to move the cur-

cor to the character you wish to modify.

11. After entering all characters, press the [Save] button.

Copying the Caller’s Number and Name to

the Directory or to a Memory Button

When the number and name you wish to store is

displayed, press the [Save] button.

If you wish to change the name of caller, press the

[Edit Number] button to move cursor to the first

character you wish to modify.

Using the Keypad to Enter a Name

You can program the name for directory entries and memory buttons using the

telephone keypad. When a telephone button is pressed during programming, a

number or character is displayed alternatively in the following order:

1: ‘().1 2: ABCabc2 3: DEFdef3

4: GHIghi4 5: JKLjkl5 6: MNOmno6

7: PQRSpqrs7 8: TUVtuv8 9: WXYZwxyz9

*: * 0: space #: #

Save To ?

1. Use the keypad to input the first character of

the name. The number and letters on each

telephone button are displayed in turn.

2. When the desired character is displayed, you

can enter the next character.

3. If you have to use the same button to enter the

next character, press the button to move

the curcor to the next position and enter the

next character.

4. If you will use a different button to enter the next character, simply press that

button. The cursor will move to the next position automatically.

5. To insert a space, press the button to move the cursor to the right.

6. To re-enter a character, press the button or the button to move the cur-

sor to the character you wish to modify.

7. After entering all characters, press the [Save] button to save this number/name.

Dialing Telephone Numbers from the Directory

You can search for an entry in the directory when

the phone is in use or idle.

1. Press the [Directory] button and one entry is

displayed.

2. Press the button or the button until the

record you want is displayed.

3. You can also press the appropriate keypad but-

ton one or more times to reach the first charac-

ter of the name for which you are searching.

For example, by pressing , (two times), the first record with a name start-

ing with “K” is displayed. Press the button and the next K listing is displayed.

4. To dial the number displayed, press the [Dial/Enter] button. The speakerphone

is activated automatically before dialing.

5. To leave the directory mode at any time, press the [Goodbye] button.

Deleting Entries in the Directory

To delete an individual entry in the directory, press the [Delete] button when the

entry is displayed. The entry is permanently erased.

To delete all entries in directory, press and hold the [Delete] button for 5 seconds

when one of the directory entries is displayed. All entries are permanently erased.

Deleting a Call From the Caller ID List

To delete a caller ID record in the memory, press the [Delete] button when the

record is displayed. The record is permanently erased.

To delete all entries in the caller ID log, press the [DeleteAll] button when one of the

caller ID records is displayed. All records are permanently erased.

Use Save to End

Packet8 VoIP

Enter name

914085551212

Fanstel

Directory #6

5 5

Unavailable and Private Call

Certain messages may appear instead of a caller's name and/or number:

1. The screen will displays "--" if a call is made through a telephone company that

does not offer Caller ID service. This can include long distance, international,

and sometimes even local phone calls.

Voicemail System

Virtual Office has a feature-rich, business voicemail solution that gives users the ability

to manage their calls when not available to answer the phone, by providing callers

messaging options. In the voicemail system, users can also route their calls to an alter-

nate number.

To get started, record your first and last name, internal and external greetings,

and set your password. Your default password will be nothing. Press # after the

prompt asks for a password. It is important to record your first and last name to

appear in the dial by name and company directory from the auto-attendant, and

one number access greeting.

To Log into Voicemail

From your extension

1. Dial the access number 555 or press the

[Voicemail] soft key on the Virtual Office

phone.

2. Enter user password and press [#].

From another Virtual Office extension

1. Dial 500.

2. Enter your extension number press [#].

3. Enter voicemail Password [#].

From an outside phone

1. Dial your phone number.

2. Enter [#] during the voicemail greeting.

3. Enter the voicemail password and press [#].

Password Entered Incorrectly: A message saying that the password is invalid is fol-

lowed by another chance to enter the password. Three password failure attempts will

lock the user out of the voicemail system until you call Packet8 tech support with your

phone number, email address on file, and problem.

Note: At any time during the menus, you may press the desired keys to interrupt voicemail prompts.

01/16 11:43 PM 00:02:50

914085551212

DND On

DND Off

Voicemail

Set Frwd

Cancel Frwd

Managing Voicemail

Voicemail can be a powerful tool when you are not available to answer the phone.

Different greetings and routing can be accomplished with voicemail. The following

section includes listening, saving, deleting, and forwarding message controls, and

also includes creating, changing, and setting personal name and greeting options.

Complete Voicemail Menu Tree

To listen to your messages, press [1]

Once logging into voicemail, a summary of old and new messages is played, and

you will be prompted to proceed. The system will automatically start playing the

most recent new message and then the oldest saved messages.

• Press [1] for new messages.

• Press [2] for old and new messages.

- To replay message, press [1].

- To listen to next message, press [2].

- To delete message, press [3].

- To play previous message, press [4].

- To call to sender, press [5].

“Voicemail Call Return” enables you to return a call from voicemail with-

out dialing the number return to voicemail. Simply press 5 while listening

to a voicemail, if caller ID is recognized Virtual Office will call the person

back. To return to voicemail while still on the call press [*] and you will be

returned to that voicemail.

- To return to the main menu, press [*].

• Press 3 for group messages (this prompt is only played if you belong to a group

extension).

• For the main menu, press [*].

To establish or change a greeting, press [2]

• To record your first and last name, press [1]. (This will be the name that auto-

attendant people will hear. If no name is recorded, your name will not appear

on the company auto-attendant directory.)

• To record your internal greeting, press [2] (played only to internal callers).

• To record your external greeting, press [3] (played only to external callers).

• To record your after business hours greeting, press [4].

• To record your lunch time greeting, press [5].

• To record your meeting greeting, press [6].

• To record your weekend greeting, press [7].

• To record your vacation greeting, press [8].

• To return to the previous menu, press [*].

• To exit, press [9].

To change user preferences, press [3]

• Password [1]

• Do not disturb [2].

• Call waiting [3].

• Busy ring no answer Internet outage handling [4].

• Email notification [6].

• To return to the previous menu, press [*].

To establish or change forwarding rules, press [4]

• Listen to forwarding rule, press [1].

• Change forwarding rule, press [2].

• To set forwarding rule, press [3].

• To delete forwarding rule, press [4].

• To return to main menu, press [*].

• To exit, press [9].

To set a specific greeting to play, press [5]

• Business hours greeting, press [1].

• After business hours greeting, press [2].

• Lunch time greeting, press [3].

• Meeting greeting, press [4].

• Weekend greeting, press [5].

• Vacation greeting, press [6].

• To listen to the current greeting, press [0].

• Return to the previous menu, press [*].

To turn on/off the announcement only mode, press [6]

To exit, press [9]

To place a call from voicemail press [#]

“Calling out of voicemail” enables users to take advantage of Packet8 competitive

international rates by dialing any number from inside voicemail. While accessing

your voicemail, press [*] then press [#]. You will hear dial tone. Press 9 and dial the

number to initiate your call. If on a cellular or mobile phone, you can access our low

international calling rates by dialing into your voice mail to originate call.

Message Playback Control

When listening to messages the system gives the user several options:

• To hear more options, press [0].

• Press [1] to obtain more information about the message.

The following will be heard:

- External or internal message

-Priority type

- From Caller ID or extension

- Timestamp for message

• Press [2] to forward the message to another extension.

• Press [3] to call the sender.

• Press [*] to return to main menu

Note: At any time during the menus you may press the desired keys to interrupt voicemail prompts.

Forwarding Messages

1. A user can forward a message to another user to share information.

2. Log into voicemail and select the message that is to be forwarded.

3. Press [0] after listening to the message.

4. Select [2] to forward message.

5. Enter the extension numbers where the message should be sent.

Personal Voicemail Greetings

Virtual Office allows an array of greetings to be recorded for different activities.

Users can select which greeting callers, will hear when they are not able to answer a

call.

To Record Your Greetings into Voicemail

From voicemail’s main menu, select [2] and then follow the prompts to record each

greeting personally.

• To record your first and last name, press [1].

Note: It is important to record your first and last name to appear in both the dial by name and the

company directory from the auto-attendant and one number access greeting.

• To record your internal greeting, press [2].

• To record your external greeting, press [3].

• To record your after business hours, press [4].

• To record your lunchtime greeting, press [5].

• To record your meeting greeting, press [6].

• To record your weekend greeting, press [7].

• To record your vacation greeting, press [8].

Selecting the Voicemail Greeting to Play

From voicemail’s main menu, select [5] and then follow the prompts to select which

greeting callers will hear.

• Business hours greeting, press [1].

• After business hours greeting, press [2].

• Lunch time greeting, press [3].

• Meeting greeting, press [4].

• Weekend greeting, press [5].

• Vacation greeting, press [6].

Calling Features

Call Return - *69

Call Return is a service that allows you to automatically call back the last incoming

call whether you answered it or not, without having to dial the number. To call back

the last party that called, dial the call return feature code *69 and stay on the line to

automatically call the last number that called your number.

Distinctive Ringing

Calls presented to an extension on Virtual Office will ring differently, depending on

where the call originated.

• Internal calls are distinguished by one ring.

• External calls are distinguished by two rings.

Call Waiting

Call waiting enables more than one call to be taken at a time. If a call comes in while

you’re on the phone, the system will beep up to three times over a 24 second

period before the call is routed into voicemail. You will be presented with caller ID, if

provided by the calling party, and the call waiting indicator tone. Call waiting is

configured at sign-up of service. Changes enable or disable call waiting can be

done from the Extension Manager. Dial [*][70] before dialing to disable call waiting

on a per call basis.

Call Waiting Disable - *70

You can disable call waiting on a per call basis and send all subsequent new callers

while on the phone to busy call handling such as voicemail, a busy tone if voicemail

is disabled or one number access (ONA). To disable call waiting dial *70 before mak-

ing your call and you will disable the call waiting for that call. You can disable call

waiting for all calls from the Extension Manager. This Packet8 Virtual Office feature

is included with the service.

Multiple Call Handling

Multiple call handling allows users to pick up a second ringing call while placing

another one on hold. Multiple call handling also allows users to call out while

already on a phone call. Lastly, multiple call handling gives telephone users the

ability to toggle between calls. Multiple call waiting is configured at sign-up of the

service, and changes to enable or disable multiple call handling can be made on a

per call basis or setup online.

• [*]70 call waiting disable - This is on a per call basis before a call is placed

• Full time call disable is an option set from the Extension Manager

Taking Multiple Calls

While talking on the phone, a new call will be announced by an audio alert beep to

the phone, and call waiting with the caller ID number will display on the phone. To

pick up the second ringing call:

• Press the [Retrieve/Alternate] button, which will pick up the new call while

placing the original on hold (music on hold).

Alternate Between Calls

While on the phone with two calls you can:

• Press [Retrieve/Alternate] to switch between callers.

From an Analog Phone - Alternate Between Calls

While on the phone with two calls you can:

Press [Flash] [9] to switch between callers. Plays music for callers on hold.

Caller ID

When an internal extension calls on a Virtual Office Phone, it will present an exten-

sion name. An external call will present a caller number. Additional caller numbers

will be presented with multiple calls.

• To identify the caller number on calls, you should wait at least two rings.

• In some cases, the caller number (or caller-ID) may not be available.

• Can be turned off for all calls from the Extension Manager

Caller ID blocking on/off - *67/*68

• You can block the caller ID on outbound calls on a per call basis. By pressing *67

before dialing a number Caller ID will be blocked on that call. If you would like

caller ID to be displayed again before making the call pressing *68 or hang up

and dial the number.

Three-party Conference

Three parties can conference in on the same call. Multiple conference calls can be

added together from other extensions within Virtual Office. Conference calls can be

initiated by calling out of a call and conferencing in, but also by adding a call wait-

ing to an existing call.

Transferring

Transferring calls provides users with the ability to pass a caller to another person—

either inside the company, or outside to an extended phone. Transferring a call can

be done without notifying the recipient (unsupervised), or can be announced

(supervised) by you to the recipient before being passed on.

Do Not Disturb (DND)

Puts the telephone in a state that will not ring, and calls will be automatically for-

warded to voicemail.

Forwarding

Forwarding is an effective tool that helps avoid missing important calls. In some

cases, all calls for a particular extension may be forwarded to a cell phone to give

the impression a mobile person (on a mobile phone) is located in the office. For-

warding can also be used outside the office, when an important caller is expected.

All forwarding rules and routing can be managed from a remote location

through an individual’s voicemail or from the Extension Manager.

Quick Dial Sequence Keys

The following quick keys control busy, ring no answer, forward all calls and internet

outage handling. This can also be controlled with the Extension Manager page

and from quick dial sequence [*][023] and [*][033]:

To set or change your current forward on internet outage handling rule from

the quick dial sequence, pick up your extension handset or press[speaker] and

press *022 then enter the forward on internet outage handling destination. This

can be an extension on the service such as 555 for voicemail, 444 for the auto

attendant, 588 for one number access, or even and extension or outside num-

ber. An outside number requires the outside access 9 before the 7 or 11 digit

number.

To completely remove all internet outage call handling pick up your extension

handset or press[speaker] and press *032 and your phone calls forward to

voicemail.

Forward on Busy

This configuration is done when setting up the service; standard configuration is to

voicemail. This option can be set inside the Extension Manager and from the quick

dial sequences.

Forward on No Answer

This configuration is done when setting up the service. A change request must be

sent to Packet8 to accomplish this (other than voicemail). This allows a call to be for-

warded to a location other than voicemail, when you do not answer the phone. The

standard configuration forwards a call to voicemail, if not answered. This option can

be set inside the Extension Manager and from quick dial sequences. To set Forward

No Answer settings, dial [*][22} and from quick dial sequence *022 and *032:

To set or change your current forward on no answer handling rule from the

quick dial sequence, pick up your extension handset or press [speaker] and

press [*][022] then enter the forward on no answer handling destination. This

can be an extension on the service such as 555 for voicemail, 444 for the auto

attendant, 588 for one number access, or even and extension or outside num-

ber. An outside number requires the outside access [9] before the [7] or [10]

digit number.

To completely remove all forward on no answer call handling pick up your

extension handset or press [speaker] and press [*][032] and your phone will

simply ring until answered or caller hangs up.

Internet Outage Handling

Now even one more level of extension routing control for Virtual Office. In addition

to busy, ring-no-answer and forward all calls, users can set a unique number on an

extension basis to have calls forwarded in the event of an internet outage at the

extensions physical location. This number can be a land line, cell phone, one num-

ber access, voicemail, auto attendant, another Packet8 number or Virtual Office

extension. The standard configuration forwards all calls on an internet outage to

the extensions voicemail. This feature can be configured from inside the Extension

Manager and from the quick dial sequence [*][023] and [*][033]:

To set or change your current forward on internet outage handling rule from

the quick dial sequence, pick up your extension handset or press [speaker] and

press [*][022] then enter the forward on no answer handling destination. This

can be an extension on the service such as 555 for voicemail, 444 for the auto

attendant, 588 for one number access, or even and extension or outside num-

ber. An outside number requires the outside access [9] before the [7] or [10]

digit number.

To completely remove all internet outage call handling pick up your extension

handset or press [speaker] and press *032 and your phone will simply ring until

answered or caller hangs up.

Extension Manager

Our new Extension Manager web portal with unique extension login allows extension

holders the ability to control all extension settings including busy, ring-no-answer, and

Internet outage handling ring duration and forwarding destinations. Other settings in

Extension Manager including forwarding rules, one number access, caller ID blocking,

call waiting disable and other unique settings.

Using the Telephone

To Call an Outside Number

Pick up the phone or press Speaker. Dial 9 and then the number if in same area

code, or 9+1+area code.

To Call Another Extension

Pick up the phone or press Speaker. Dial the extension number.

Making a Call

1. Pick up the Handset, press the [Speaker] button, or press the button (when

a headset is used), and listen for a dial tone.

2. Using the keypad, dial the desired telephone number. The number you are dial-

ing will appear on the display as you dial. When making a call or talking on the

phone, the “In Use” light will turn on indicating the phone is in use. This light

will also be on whenever another phone on the same phone line is in use.

Multiple Call Handling

To Answer a Subsequent Call:

1. Press [Retrieve/Alternate] to put the first call on hold and simultaneously con-

nect to the ringing call.

2. Press [Retrieve/Alternate] again to return to the first call.

• If you do not answer the second ringing call, it will default to voicemail.

From an Analog Phone - Multiple Call Handling

1. Press [Flash] [1] and dial the number. This will put the first call on hold and

simultaneously connect to the ringing call.

2. Press [Flash] [1] again to return to the first call.

• If you do not answer the second ringing call, it will default to voicemail.

To Make a Call while On The Phone

1. Press [Hold/New Call] and dial the number.

Editing a Telephone Number before Dialing

You can enter the telephone number you wish to

dial before lifting handset or pressing the [Speaker]

button.

1.Use the keypad to enter the telephone number.

The number is displayed on the screen.

2.If you enter one or more wrong digits, press the

button one or more times until the incorrect

digits are erased.

3.When all digits of a telephone number are

entered, press the [Dial/Enter] button. The speakerphone is activated and the

phone number is dialed automatically.

Receiving a Call

1. When you hear the phone ring, simply pick up

the handset from the handset cradle. You may

also press the [Speaker] button to answer the

call using the speakerphone. Press the but-

ton to answer using headset, or [Answer]

softkey.

2. When you are finished talking, replace the

handset in the handset cradle to end the call. If

you have been talking using the speakerphone,

press the [Speaker] button to hang up. You may press the [Goodbye] button to

hang up at any time.

01/16 11:43 PM 00:02:50

914085551212

DND On

DND Off

Voicemail

Set Frwd

Cancel Frwd

01/16 11:43 PM 00:02:50

914085551212

Answer

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8x8 Inc Virtual Office User manual

Brand: 8x8 Inc

Model: Virtual Office

Category: Telephones

Type: User manual

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8x8 Inc Virtual Office User manual

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8x8 Inc Virtual Office User manual

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