Micros Systems Workstation 4 User manual

micros

®

Systems, Inc.

Workstation 4

and

Workstation 4 LX

Field Service Guide

By MICROS Systems, Inc.

Columbia, Maryland USA

Part Number 100016-118 (4th Edition)

ii

Declarations

Warranties

Although the best efforts are made to ensure that the information

contained in this manual is complete and correct, MICROS Systems, Inc.

makes no warranty of any kind with regard to this material, including but

not limited to the implied warranties of marketability and fitness for a

particular purpose. Information in this manual is subject to change

without notice. MICROS Systems, Inc. shall not be liable for errors

contained herein or for incidental or consequential damages in connection

with the furnishing, performance, or use of this material.

Trademarks

MICROS is a registered trademark of MICROS Systems, Inc.

Microsoft, MS-DOS, Windows, Windows 95, and Windows CE are registered

trademarks of Microsoft Corporation in the U.S. and other countries.

AMD, the AMD logo, and combinations thereof are trademarks of Advanced

Micro Devices, Inc.

General Software, the GS Logo, Embedded BIOS, CE Ready, the CE Ready

logo, and Firmbase are trademarks or registered trademarks of General

Software, Inc.

Printing History

New editions of this manual incorporate new and changed material since

the previous edition. Minor corrections and updates may be incorporated

into reprints of the current edition without changing the date or edition

number.

1st Edition: March 2004

2nd Edition: March 2005

3rd Edition: January 2007

4th Edition: January 2008

iii

Table Of Contents

Preface

Purpose . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

Who Should Use This Manual?. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . vi

Symbols . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .vii

Document Design and Production. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . iv

Daughter

Introduction to the WS4/WS4 LX FRUs

Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-2

Base Casework - WS4 and WS4 LX. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-3

System Boards and Components. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-5

WS4 System Boards - A Short History. . . . . . . . . . . . . . . . . . . . . . . . . . 1-5

The Workstation 4 LX System Board . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-7

Workstation 4 System Board and Components. . . . . . . . . . . . . . . . . . . . . . . 1-8

Workstation 4 LX System Board and Components . . . . . . . . . . . . . . . . . . 1-10

Cables and Toroids . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-12

Cable, Samsung LCD Display, REV F/G . . . . . . . . . . . . . . . . . . . . . . . 1-12

Cable, Samsung LCD Display, REV I . . . . . . . . . . . . . . . . . . . . . . . . . 1-13

Cable, Sharp LCD Display, REV F/G. . . . . . . . . . . . . . . . . . . . . . . . . . 1-13

Cable, Sharp LCD Display, REV I . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-14

Cable Inverter, F/G BD, WS4 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-14

Cable, Inverter to REV I BD, WS4 or WS4 LX . . . . . . . . . . . . . . . . . . 1-15

Touchscreen Extension Cable . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-15

Cable Kit, Power In - Power Out, AC Conn . . . . . . . . . . . . . . . . . . . . 1-16

Toroid Kit, Display, MSR and AC Power . . . . . . . . . . . . . . . . . . . . . . 1-16

AC Power Input Cable . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-17

Workstation 4 and 4 LX - LCD/Touchscreen/Mag Stripe Reader . . . . . . . 1-18

Samsung LCD Related . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-18

Sharp LCD Related . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-20

Touchscreen and Front Cover Plastic . . . . . . . . . . . . . . . . . . . . . . . . . . 1-21

Top Cover - Mag Stripe Reader Assembly and Cover . . . . . . . . . . . . . 1-22

LCD Customer Display . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-23

LCD Interface Board . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-23

LCD Module, Optrex . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-23

Cable, LCD Pole and Rear Display Head . . . . . . . . . . . . . . . . . . . . . . 1-24

Cable Extension, LCD Pole Display . . . . . . . . . . . . . . . . . . . . . . . . . . 1-24

Kit, Front/Rear Cover, /w Lens, Screws, Pole Mount Hinge . . . . . . . . 1-25

Kit, Front/Rear Cover, /w Lens, Screws, Rear Mount Hinge . . . . . . . . 1-25

iv

Table of Contents

Workstation 4 Technical Overview

Workstation 4 System Block Diagrams . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-2

SC3200 GX1 Processor, Video Processor, Core Logic and Super IO . . . . 2-5

GX1 Processor . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-6

Video Processor . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-6

Core Logic . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-7

PCI and Sub-ISA Bus Interface . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-8

Sub-ISA Bus Interface . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-9

Boot Loader . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-9

Disk On Chip (DOC) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-9

SC3200 Super I/O. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-11

PC87360 Super IO . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-12

General Purpose IO . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-13

Parallel Port. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-13

Operator LED Control . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-14

Serial Interface . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-15

Keyboard and Mouse Controller . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-15

ACCESS.bus Interface . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-16

Low Pin Count (LPC) Interface . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-16

TFT LCD Interface. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-17

Touchscreen Interface . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-20

Optional PCMCIA Daughter Card . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-21

Optional Mini-PCI Daughter Card . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-22

Complex Programmable Logic Device (CPLD). . . . . . . . . . . . . . . . . . . . . 2-23

CPU Interface and Register Control . . . . . . . . . . . . . . . . . . . . . . . . . . 2-23

Power Button (AB28 System Boards . . . . . . . . . . . . . . . . . . . . . . . . . . 2-25

Power Button (ABRD36 System Board) . . . . . . . . . . . . . . . . . . . . . . . 2-26

Reset Circuit . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-28

Wake On LAN Power Management Event . . . . . . . . . . . . . . . . . . . . . 2-29

LCD Backlight Control. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-30

Cash Drawer Interface . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-31

System Board Hardware Revision . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-32

DP83815 10/100 Mbps PCI Ethernet Controller . . . . . . . . . . . . . . . . . . . . 2-33

EEPROM . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-34

RS422 Port A and RS422 B . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-35

RS422 Port A . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-35

RS422 Port B . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-36

Customer Display/Mag Card Reader Port (COM3) . . . . . . . . . . . . . . . . . . 2-38

COM3 Configuration - AB28-F and AB28-G . . . . . . . . . . . . . . . . . . . 2-38

COM3 Configuration - AB28-I or ABRD36-B . . . . . . . . . . . . . . . . . . 2-40

Multiplexer Operation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-42

Optional LCD Customer Display . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-44

Casework . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-45

Interface Board and LCD . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-45

v

Table Of Contents

Interface Board Description . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-46

Cables . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-47

Hardware Compatibility - System Board Hardware Revision . . . . . . . 2-47

Enabling the LCD Customer Display - WS4 . . . . . . . . . . . . . . . . . . . . 2-47

Enabling the LCD Customer Display - WS4 LX . . . . . . . . . . . . . . . . . 2-47

Workstation 4 Troubleshooting

Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-2

Software Utilities . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-2

Operational Troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-4

Original Workstation 4 Boot Sequence . . . . . . . . . . . . . . . . . . . . . . . . . 3-4

Testing the Power Supply and System Board Voltage Regulators . . . . . . . 3-8

POST Errors . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-11

LCD Display Related . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-14

Touchscreen Related . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-16

Local Area Network (LAN) Related. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-18

Mechanical Related . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-21

Peripheral Related . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-22

IDN Port Problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-22

RS232 Peripheral Device Does Not Function. . . . . . . . . . . . . . . . . . . . 3-22

USB Peripherals Do Not Function . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-23

VFD Pole Display . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-23

LCD Customer Display. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-24

Workstation Recovery Procedures . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-26

Formatting the CF Card. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-26

Using the CAL. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-27

Workstation 4 Diagnostics Utility. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-28

System Information Screen - Hardware Components. . . . . . . . . . . . . . 3-29

System Information Screen - Platform Software Components . . . . . . . 3-31

Other Platform Files and Folders . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-34

vi

Table of Contents

Workstation 4 LX Technical Overview

Workstation 4 LX System Board Block Diagram . . . . . . . . . . . . . . . . . . . . 4-2

LX800 Processor and TFT Controller . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-3

Processor Core . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-4

GeodeLink Interface Units . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-4

GeodeLink Memory Controller . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-4

GeodeLink Control Processor. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-5

GeodeLink PCI Bridge . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-5

GeodeLink General Description. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-6

CS5536 Companion Device . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-7

System Management Bus (SMB) Controller . . . . . . . . . . . . . . . . . . . . . 4-7

Serial Interface . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-7

Real Time Clock (RTC) and CMOS RAM . . . . . . . . . . . . . . . . . . . . . . 4-7

ATA Interface. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-7

USB Interface . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-8

LPC Interface . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-8

Audio Codec 97 Controller. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-8

Power Management . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-8

IDE Interface (ABRD86 - Sheet 18). . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-9

W83627HF Super IO . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-10

Low Pin Count Interface. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-10

Serial Interface . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-10

RS422 Port A and B Control Signals . . . . . . . . . . . . . . . . . . . . . . . . . . 4-11

COM3 Mux Control Signals. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-11

Hardware Monitor. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-11

Cash Drawer Control . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-11

System Board Hardware Revision . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-11

TFT LCD and Backlight Interface . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-12

The Graphics Processor (GP) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-12

The Display Controller (DC) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-13

Video Processor (VP) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-13

LCD Interface . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-14

Backlight Interface . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-15

USB Interface . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-15

Companion Device . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-16

USB Flash Drive Power Controller . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-16

USB Hub . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-16

Touchscreen Interface . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-17

Point Of Sale Interfaces . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-18

Customer Display/Mag Card Reader Port . . . . . . . . . . . . . . . . . . . . . . 4-18

Pole/Rear Customer Display . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-20

Rear LCD Customer Display Firmware Programming . . . . . . . . . . . . 4-20

RS422-A and RS422-B . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-21

Cash Drawer Interface . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-23

vii

Table Of Contents

Cash Drawer Closed Logic . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-23

System Board Hardware Revision . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-24

RTL8110SC 10/100/1000Mbps PCI Ethernet Controller . . . . . . . . . . . . . 4-25

PCI Bus Interface . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-25

Link, Speed and Activity LED Control. . . . . . . . . . . . . . . . . . . . . . . . . 4-25

EEPROM Interface . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-25

System Board Power Distribution . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-26

Standby Power Domain . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-27

Working Power Domain . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-27

Workstation 4 LX Troubleshooting

Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-2

Operational Troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-4

Workstation 4 LX Boot Sequence . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-4

Pre-boot Firmware Applications - Background . . . . . . . . . . . . . . . . . . . 5-7

Platform Updates - Background . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-8

Testing the WS4 LX Power Supply and System Board Voltages . . . . . . . . 5-9

Standby Voltage Checks . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-9

Working Voltage Checks . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-10

Power On Self Test (POST) Errors . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-11

LCD Display Related . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-13

Touchscreen Related . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-15

Local Area Network Related . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-16

Mechanical Related . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-18

Peripheral Related . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-19

Workstation 4 LX Diagnostics Utility . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-22

System Information Screen - Hardware Components . . . . . . . . . . . . . . . . 5-23

System Information Screen - Platform Files . . . . . . . . . . . . . . . . . . . . . . . 5-25

Workstation Recovery and Platform Update Procedures . . . . . . . . . . . . . . 5-29

Wiping the Compact Flash Card . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-29

Platform Update . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-30

Using Windows CE Factory Restore . . . . . . . . . . . . . . . . . . . . . . . . . . 5-30

Factory Restore Procedure . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-32

viii

Table of Contents

Remove and Replace the WS4 and WS4 LX FRUs

Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-2

Tools Required . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-2

General Precautions for Working Inside the Workstation . . . . . . . . . . . 6-2

ESD Precautions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-2

Environmental Notices . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-3

Removing the Top Cover . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-4

Removing the RF Shield . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-8

Remove and Replace the Power Supply . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-9

Remove and Replace the Workstation 4 System Board . . . . . . . . . . . . . . 6-11

Remove and Replace the Workstation 4 LX System Board. . . . . . . . . . . . 6-15

Remove and Replace the LCD panel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-19

Remove and Replace the Touchscreen . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-23

Remove and Replace the Magnetic Stripe Reader . . . . . . . . . . . . . . . . . . . 6-25

Reassembling the RF Shield. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-26

LCD Customer Display . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-30

Connector and Cable Diagrams

IO Panel Connectors . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A-2

RS422-A (COM4) and RS422-B (COM5). . . . . . . . . . . . . . . . . . . . . . . A-2

IDN(+) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A-2

LCC(-). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A-3

RS232 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A-3

10/100 Ethernet Connector. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A-4

RS232 Connector . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A-4

Cash Drawer 1 and 2 Connectors . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A-5

PS2 Mouse/Keyboard Connectors (WS4 Only) . . . . . . . . . . . . . . . . . . . A-5

Pole Customer Display Connector . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A-6

System Board Connectors . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A-7

Magnetic Stripe Interface . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A-7

USB Flash Drive Connector . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A-7

LCD Customer Display Cables . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A-8

System Board Integrated Cable . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A-8

LCD Customer Display Assembly Interface Cable . . . . . . . . . . . . . . . . A-8

Pole LCD Customer Display Cable . . . . . . . . . . . . . . . . . . . . . . . . . . . . A-9

Hook-up Cables . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A-8

RS232 from the RS422-A and RS422-B Ports . . . . . . . . . . . . . . . . . . . A-8

Ethernet. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A-9

8-Pin to 6-Pin Hook-up RS422 Cable (300319-001) . . . . . . . . . . . . . . A-11

Cash Drawer Extension Cable . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A-12

Workstation 4 and 4 LX Field Service Guide ix

Preface

In this preface, you’ll find information about this manual. Refer to the preface if

you have questions about the organization, conventions, or contents of this

manual.

In this section

Why Read This Manual?..........................................................................ix

How This Manual Is Organized ...............................................................xi

Notation Conventions..............................................................................xii

x Workstation 4 and 4 LX Field Service Guide

Preface

Why Read This Manual?

Purpose

This hardware-only guide is intended for those who will be troubleshooting and

repairing the MICROS Workstation 4 and 4 LX.

Who Should Use This Manual?

This manual is intended for qualified service personnel who have experience with

the configuration and troubleshooting of MICROS point of sale terminals. The

ability to read schematics and a working knowledge of microprocessor based

systems and related test equipment is required.

The circuit and detailed start-up descriptions contained in this manual are

intended to give the technician a working knowledge of the hardware to be used as

an aid in the troubleshooting and repair of the equipment.

Bibliography

Workstation 4:

AMD Geode

™

SC3200 Processor Data Book - November 2004

AMD Geode

™

SC3200 Processor Specification Update

DiskOnChip Millennium Plus Data Sheet Rev. 1.7

National Semiconductor Corporation PC87360 Super IO Datasheet

National Semiconductor Corporation DP83815 Ethernet Controller Datasheet

Workstation 4 LX:

AMD Geode

™

LX Processor Databook - October 2005

AMD Geode

™

CS5536 Companion Device Databook

Realtec RTL8110SC Integrated Gigabit Ethernet Controller Data Sheet

SMSC Integrated USB 2.0 Compatible Hub Datasheet Revision 1.8

Winbond W83627HF/F Super IO Datasheet Version 2.0

Workstation 4 and 4 LX Field Service Guide xi

Preface

How This Manual is Organized

The fourth edition of this field service guide incorporates the Workstation 4 LX

System Board Field Replacement Units (FRUs), technical descriptions, and test

procedures.

Chapter 1 combines the Workstation 4 and Workstation 4 LX spare Field

Replacement Units (FRUs). The FRUs are grouped into individual listings for

each system board. FRUs available for the optional LCD Customer Display are

included as well.

Chapter 2 provides technical descriptions of the original Workstation 4 System

Boards AB28 and ABRD36 with emphasis on the IDN and Customer Display/

Mag Stripe Reader interfaces, along with info on the TFT LCD interface, Super

IO, and voltage control.

Chapter 3 covers WS4 troubleshooting. The Chapter starts off with a detailed start

up description, provides voltage test points for the internal power supply and

system board voltage regulators. Much of the troubleshooting information

contained in this chapter is compiled from the experience of the technicians at the

MICROS Board Repair Center.

Chapter 4 provides technical descriptions of the Workstation 4 LX System Board

ABRD86, with emphasis on the IDN and Customer Display/Mag Stripe Reader

interfaces, along with info on the TFT LCD interface, Super IO, and on-board

voltage regulators.

Chapter 5 covers WS4 LX Troubleshooting. The Workstation 4 LX is a new

system board that requires a new start up description and test procedure. Voltage

test points for the internal power supply and system board voltage regulators have

been updated to accommodate this update system board.

Chapter 6 includes the FRU remove/replace procedures with separate sections for

for each System Board.

Appendix A includes pin-out diagrams for all WS4 and WS5 LX connectors and

related hook-up cables.

xii Workstation 4 and 4 LX Field Service Guide

Preface

Notation Conventions

Symbols

Document Design and Production

Desktop Publishing: Adobe FrameMaker 6.0.

Images: Nikon CoolPix 990 or Canon PowerShot A80

Line Drawings: Corel Draw! 7.0.

Image Processing: Paint Shop Pro 8.0 - Corel Draw! 7.0.

NOTE

This symbol brings special attention to a related item.

WARNING

This symbol indicates that specific handling instructions or

procedures are required to prevent damage to the hardware or

loss of data.

SHOCK HAZARD

This symbol calls attention to a potential hazard that requires

correct procedures in order to avoid personal injury.

STATIC SENSITIVE DEVICES

This symbol indicates that specific ESD handling procedures

are required.

Workstation 4 and 4 LX Field Service Guide 1-1

Chapter 1

Introduction to the WS4/WS4 LX

FRUs

This section introduces the Workstation 4, Workstation 4 LX, and LCD

Customer Display FRUs. With the addition of the Workstation 4 LX, a new

section on how to distinguish each system board has been added.

In this chapter

Introduction...................................................................................................1-2

Base Casework - WS4 and WS4LX ............................................................ 1-3

System Boards and Components ................................................................. 1-5

Workstation 4 System Board and Components ........................................... 1-8

Workstation 4 LX System Board and Components................................... 1-10

Cables and Toroids..................................................................................... 1-12

Workstation 4 and 4 LX - LCD/Touchscreen/Mag Stripe Reader............. 1-18

LCD Customer Display ............................................................................. 1-23

1-2 Workstation 4 and 4 LX Field Service Guide

Introduction to the WS4/WS4 LX FRUs

Introduction

The Workstation 4 has been a very successful MICROS POS terminal - in fact, the

greatest selling unit in company history. It is now over four years old with over

172,000 units in the field. PMA 07-892 announces the WS4 end-of-life in July 2007,

with hardware support available through 2012.

This edition of the Field Service Guide introduces the Workstation 4 LX system board

and related FRUs. All other components including casework, LCD, power supply,

touchscreen, and mag stripe reader are common to both workstations.

• Base Casework and Sheet Metal Components - WS4 and WS4 LX

This section contains base plastics, rear door and hinge, sheet metal components,

rubber feet, hardware and miscellaneous plastic. There are two bases available,

with usage is determined by the System Board Revision.

• System Boards, Components and Power Supply

This section begins with a brief history of the Workstation 4 system board through

the WS4 LX. To keep confusion to a minimum, each system board is referred to

by a model number designation.

• Workstation 4 System Board and Components

This section includes the original Workstation 4 System Board and major

components including a bare system board, Power Supply, CF Daughter Card,

Boot Loader, Disk On Chip, DIMM, and CF card.

• WS4 LX System Board and Components

This section includes the WS4 LX System Board System Board, Power

Supply and major components including the bare system board, CF Daughter

Card, BIOS Chip, USB Flash Drive, and CF card.

• Cables and Toroids

This section includes all WS4 and WS4 LX replacement cables and toroid kit. The

WS4 LX system board retains compatibility with all cables used on the most

recent WS4 units.

• Top Cover - LCD, Touchscreen, and Mag Stripe Reader

This section includes top cover components such as the LCD panel, touchscreen,

and mag stripe reader. The Sharp LCD Panel recently changed from the

LQ121S1LG41 to the LQ121S1LG61, requiring an update to the INF file that

controls backlight brightness levels. Units with the LG61 LCD ship with GR 2.3a

platform software.

• LCD Customer Display - WS4, WS4 LX, and WS5

Includes all replacement components for the Rear or Pole LCD based customer

display. This display may be found on the WS4, WS4 LX and the WS5.

Workstation 4 and 4 LX Field Service Guide 1-3

Introduction to the WS4/WS4 LX FRUs

Base Casework - WS4 and WS4LX

Figure 1-1 shows the spare parts related to the WS4 or WS4 LX workstation base.

Includes plastic, sheet metal, hardware and miscellaneous components.

Figure 1-1: WS4/WS4LX Base Casework Related Spare Parts

1-4 Workstation 4 and 4 LX Field Service Guide

Introduction to the WS4/WS4 LX FRUs

Base Casework - WS4 and WS4LX

• Clamp, Cable Hold Down - P/N 600030-006.

Kit of four pieces. Mounted on the RF Shield Cover, one pair is used for the

display cable and toroid and the second pair is used for the magnetic stripe reader

interface cable and toroid. Base P/N 400408-003 does not require a toroid on the

mag stripe interface cable, so more recent units will have only two cable clamps

installed.

• Base Sheet Metal Kit - P/N 400415-301.

The Base Sheet Metal Kit consists of the power supply tray, system board top and

bottom shield, original WS4 IO panel, as well as the CF and PCMCIA card

covers. Use with Base P/N 400408-002 or 003. The IO plate is not compatible

with the ABRD86 (WS4 LX) System Board.

• Workstation Base - P/N 400408-002.

This base should be used for the AB28-F and AB28-G System Boards. Includes

pre-installed power button actuator. Does not include sheet metal components or

hardware. Use with Base Sheet Metal Kit P/N 400415-301 and hardware kit P/N

000156-101.

• Workstation Base - P/N 400408-003.

This base can be used for the AB28-I, ABRD36 and ABRD86 System Boards.

Includes pre-installed power button actuator. Does not include sheet metal or

hardware. Use with Hardware and Miscellaneous Plastic Kit 000156-101.

• Door Hinge, Rear - P/N 300323-102.

Compatible with all Workstation 4 and 4LX units.

• Door, Rear - P/N 400410-103.

The Rear Door covers the IO panel. Compatible with all Workstation 4 and 4LX

units.

• Thumbscrews, WS4/KWS4 Stand - P/N 00157-006.

Kit of ten thumbscrews used to secure the unit to the WS4 Adjustable Stand.

• Foot, Rubber - P/N 600455-007.

Kit of 4 pieces. Fits all versions of the WS4 Base.

• Hardware and Miscellaneous Plastic Kit - P/N 000156-101.

This kit includes all hardware for the base and top cover as well as the Operator

LED light pipe, and the MICROS logo badge located between the top and bottom

workstation covers. Compatible with all Workstation 4 and 4LX units.

• Loose Parts Kit - P/N 400412-052.

Similar to the kit included with each workstation, it includes five 6” Tie Wraps,

five Employee/Diagnostics Mag Cards, and one 2.5mm hex wrench for use on the

PCMCIA and CF card covers. AC power cable not included. Compatible with all

Workstation 4 and 4LX units.

Workstation 4 and 4 LX Field Service Guide 1-5

Introduction to the WS4/WS4 LX FRUs

System Boards and Components

This section starts with a discussion of each system board revision from the first

generation, through the first ‘ROHS’ compliant revision, then on to latest system

board, the WS4 LX.

In order to keep confusion to a minimum, each system board is referenced by a model

designation printed on the board.

WS4 System Boards - A Short History

The AB28-’n’ designation (where ‘n’ represents the hardware revision), indicates the

‘original’ non-ROHS compliant series of WS4 System Boards. Close to 100000 units

were produced with the AB28 Series, including AB28-F, AB28-G and AB28-I.

Figure 1-2 displays the AB28-I System Board, the most numerous example of the

AB28 series, and points out the location of the model number.

Figure 1-2: The AB28 Series Workstation 4 System Board

The transition from AB28-F/G to AB28-I system boards combined with the change

from a Samsung LCD to a Sharp LCD forced changes in the LCD and backlight

cables. This is reflected in the section on replacement cables.

Another important change between the AB28-F/G, and AB28-I system boards is the

addition of a multiplexer on the COM 3 port, shared between the Mag Stripe Reader

and Customer Display port. The AB28-I System Board required updated platform

files in order for the mag stripe reader and customer display interfaces to function

properly. Chapter 2 provides more detail about the multiplexer.

1-6 Workstation 4 and 4 LX Field Service Guide

Introduction to the WS4/WS4 LX FRUs

System Boards and Components

The first RoHS (Reduction of Hazardous Substances) compliant Workstation 4

System Board is designated ABRD36-B replacing the AB28 series. The Revision A

did not enter production. The WS4 DiagUtility views this board as an extension of the

AB28 series, displaying Revision ‘K’ in the ‘Hardware Revision’ field.

The primary difference between the ABRD36-B and AB28 series is the AMD Geode

SC3200 Processor packaging. Several other components were also updated to ‘get the

lead out,’ in addition to five other hazardous substances included in the RoHS

directive.

The ABRD36-B board is equivalent to the AB28-I board, using the same interface

cables, CF Card, DIMM, Boot Loader and Disk On Chip. Platform software GR2.2

(or GR2.3a if the LG61 LCD is used) is required. Figure 1-3 displays a sample of this

board and the model number location.

Figure 1-3: The ABRD36-B or Rev K Workstation 4 System Board

The board pictured above does not include a processor heat sink, but the first units did

include one. The AMD Geode SC3200 packaging used on the AB28 board series did

require a passive heat sink to maintain internal temperatures and this carried over to

the initial production of the ABRD36 system board. However, subsequent testing in

the heat chamber indicated that the ROHS packaging offered improved heat

dissipation and heat sink was not required.

Production of the ABRD36 board ends with the introduction of the Workstation 4 LX

System Board.

Workstation 4 and 4 LX Field Service Guide 1-7

Introduction to the WS4/WS4 LX FRUs

System Boards and Components

The Workstation 4 LX System Board

The Workstation 4 LX System Board is also ROHS compliant and uses the

designation ABRD86-n, where ‘n’ represents the hardware revision. More than just a

board ‘spin’, the LX is a new hardware architecture - requiring a new API, and

platform files. The CAL Client and MICROS applications consider it a new terminal.

Chapter 4 includes a technical overview of this board.

The LX System Board is based on the x86 compatible AMD Geode LX800 processor

and CS5536 Companion Device. This processor, when combined with USB Flash

Drive technology to replace the relativity slow (and soon to be EOL) Disk On Chip

results in a unit that benchmarks up to three times faster than the original WS4 with a

MICROS POS application. Figure 1-4 displays a sample of the ABRD86-D System

Board and model number location.

Figure 1-4: The Workstation 4 LX System Board - ABRD86

Highlighted Changes:

• Blue Operator LED distinguishes the WS4 LX from the original WS4.

• Disk On Chip replaced with USB based flash drive.

• The PCMCIA Socket is replaced by the Mini-PCI socket, to accommodate a

Mini-PCI wireless card. The WS4 LX IO Plate includes a cut-out for an SMA

style antenna connector included in the kit.

• The PS/2 Mouse and Keyboard connectors are replaced by two additional USB

Ports. This means that an IO plate from the original WS4 will not fit the LX

System Board.

• The Ethernet Controller supports 1Gbit LANs.

• General Software’s Embedded BIOS 2000 BIOS replaces the original WS4 Boot

Loader. It provides the environment for creating custom pre-boot firmware

utilities such Windows CE Factory Restore.

1-8 Workstation 4 and 4 LX Field Service Guide

Introduction to the WS4/WS4 LX FRUs

Workstation 4 System Board and Components

Figure 1-5 shows the original WS4 with the AB28 series or ABRD36 system board

and components.

Figure 1-5: Original Workstation 4 System Board and Components

• Bare Workstation 4 System Board - P/N 400613-002.

Bare ABRD36 system board does not include DIMM, Boot Loader, Disk On Chip

Battery, CF Daughter Card and Processor heatsink. The ROHS compliant WS4

system board designated ABRD36-B, (Revision B) is the current replacement

board for the original WS4.

Physically, the ABRD36 system board is a drop-in replacement for the AB28-I

system board, using the same interface cables, DOC, boot loader, CF card, and

DIMMs. If this board replaces the AB28-F or AB28-G system boards, see Chapter

6 to install the LCD and backlight cables with the proper ‘offset.’

• DIMM, 128M SDRAM - P/N 700502-172.

Replacement 128M SDRAM DIMM. Compatible with the AB28 and ABRD36

boards, as well as the KWS4 system board. Not compatible with the LX System

board.

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