Datamax PE User manual

PE Series

Operator’s Manual

CG Triumvirate is a trademark of Agfa Corporation.

CG Times, based upon Times New Roman under license from The

Monotype Corporation.

SEAQ is a trademark of Datamax Barcode Products Corporation.

As an Energy Star Partner, Datamax Corporation has determined that

this product meets the Energy Star guidelines for energy efficiency.

Firmware (Software) Agreement: The enclosed Firmware

(Software) resident in the EPROM’s is owned by Licensor or its

suppliers and is licensed for used only on a single printer in the

user’s Trade or Business. The User agrees not to, and not to

authorize or permit any other person or party to, duplicate or

copy the EPROM’s or the information contained in the

EPROM’s. The firmware (Software) is protected by applicable

copyright laws and Licensor retains all rights not expressly granted.

In no event will Licensor or its suppliers be liable for any damages

or loss, including direct, incidental, economic, special, or

consequential damages, arising out of the use or inability to use the

Firmware (Software).

Information in this document is subject to change without notice and

does not represent a commitment on the part of Datamax Barcode

Products Corporation. No part of this manual may be reproduced or

transmitted in any form or by any means, for any purpose other

than the purchaser's personal use, without the expressed written

permission of Datamax Corporation.

88-2082-01 Rev. C1

Agency Compliance and Approvals

UL: UL1950 Safety of Information Technology Equipment

1. Nur für Gebrauch innerhalb eines Gebäudes geeignet.

Für 230 Volt (Europa): Benützen Sie ein Kabel, das mit "HAR"

markiert ist, bestehend mindestens aus einem H05VV-F Kabel, das

mindestens 0,75 Quadratmillimeter Drahtdurchmesser hat; sowie

eine IEC320 Steckdose und einen für das Land geeigneten Stecker,

6A, 250 Volt.

1. This unit is intended for indoor use only.

2. Disconnect power supply cord in case of emergency.

3. When power supply cord is not provided; for proper power supply

cord selection please see below:

CE: This product complies with requirements of the Low Voltage

Directive 73/23/EEC and the provisions of the EMC Directive

89/336/EEC.

For 230 Volt Operation (Europe): Use a cord set, marked "HAR,"

consisting of a min H05VV-F cord which has a minimum 0.75 square

mm diameter conductors, provided with an IEC 320 receptacle and a

male plug for the country of installation rated 6A, 250V

For 120 Volt Operation (Domestic):

FCC: This device complies with FCC CFR 47 Part 15 Class A.

Note: This equipment has been tested and found to comply with

the limits for a Class A digital device, pursuant to Part 15 of

the FCC Rules. These limits are designed to provide

reasonable protection against harmful interference when the

equipment is operated in a commercial environment. This

equipment generates, uses, and can radiate radio frequency

energy, and if not installed and used in accordance with the

instructions in this manual, it may cause harmful interference

to radio communications. Operation of this equipment in a

residential area is likely to cause harmful interference in

which case the user will be required to correct the

interference at his own expense.

Important Safety Instructions

This printer has been carefully designed to give you many years of

safe, reliable performance. As with all electrical equipment, there are a

few basic precautions you should take to avoid hurting yourself or

damaging the printer.

Carefully read the installation and operating instructions provided

with your printer.

Read and follow all warning instruction labels on the printer.

Mount the printer to a flat, firm, solid surface.

To protect your printer from overheating, make sure all openings

on the printer are not blocked.

Do not place the printer on or near a heat source.

Do not use your printer near water, or spill liquid into it.

Be certain that your power source matches the rating listed on

your printer. If you are unsure, check with your dealer or with

your local power company.

Do not place the power cord where it will be walked on. If the

power cord becomes damaged or frayed replace it immediately.

Do not insert anything into the ventilation slots or openings on the

printer.

Only qualified, trained service technicians should attempt to

repair your printer.

i

Contents

 Printer Overview

1.0 Introduction ........................................................................ 1

1.1 About This Printer............................................................... 2

1.1.1 Standard Features.................................................... 2

1.1.2 Optional Features.................................................... 3

 Getting Started

2.0 Before Using This Printer..................................................... 5

2.1 General Overview............................................................... 7

 Setting Up the Printer

3.0 Introduction ........................................................................ 9

3.1 Connecting the Printer.......................................................... 9

3.2 Loading Media...................................................................10

3.3 Loading Ribbon (Thermal Transfer).....................................13

3.4 Ribbon Removal ................................................................15

3.5 Installing a FLASH Cartridge ..............................................17

3.6 Printing a Configuration Label.............................................19

3.7 Configuration Label Explanation..........................................22

3.8 Test Pattern Label..............................................................23

3.9 Applicator Connection........................................................24

3.10 Options Port.......................................................................26

ii

 Using Your Printer

4.0 Using the Printer’s Front Panel ............................................28

4.1 Accessing the Menu Tree ...................................................30

4.1.1 Basic Functions ........................................................30

4.1.2 Advanced Setup .......................................................32

 Printer Adjustments

5.0 Introduction .......................................................................42

5.1 Media Sensor Adjustment...................................................42

5.2 Media Width Adjustment....................................................43

5.3 Label Start of Print.............................................................44

5.4 Label Presentation..............................................................44

5.5 Setting Start of Print and Peel Position.................................45

5.6 Controlling Print Quality.....................................................46

 Maintenance

6.0 Introduction .......................................................................48

6.1 Cleaning Schedule..............................................................49

6.2 Cleaning the Printhead........................................................50

6.3 Cleaning the Platen Roller...................................................51

 Troubleshooting

7.0 Introduction .......................................................................52

7.1 Troubleshooting Tips .........................................................52

7.2 Error Messages..................................................................56

7.3 Character Dump Mode .......................................................61

iii

 Appendices

Appendix A

ASCII Control Chart..................................................................A-1

Appendix B

Available Fonts and Barcodes....................................................B-1

Human-Readable Fonts..............................................................B-2

Barcode Fonts...........................................................................B-5

Appendix C

Cable Listing ............................................................................C-1

Appendix D

Applicator Port Test Box...........................................................D-1

Appendix E

Error Codes.............................................................................. E-1

Appendix F

Printer Specifications................................................................. F-1

Printer Dimensions.................................................................... F-4

Media Specifications................................................................. F-5

Media and Ribbon Basics .......................................................... F-6

Appendix G

Menu Tree................................................................................G-1

Appendix H

Warranty Information.................................................................H-1

PE Series Operator’s Manual

1

Printer Overview

1.0 Introduction

The PE Series, hereafter referred to as the printer, is a high quality,

high volume, extremely durable print engine, designed exclusively for

use with label applicator systems.

Available in a wide range of configurations, the printer offers both

direct thermal or thermal transfer printing and comes equipped with

many popular bar codes, nine resident fonts, a smooth bit-mapped

font (CG Triumvirate ) and a scaleable font (CG Triumvirate Bold

Condensed ).

This manual provides all the information necessary to operate the

printer. To print labels or tags, simply refer to the instructions

included with the software you have chosen to create your labels.

Right-Hand Model Left-Hand Model

Figure 1-1 PE Series Print Engines

PE Series Operator’s Manual

2

1.1 About This Printer

This printer offers the following standard and optional features:

1.1.1 Standard Features

Advanced Technology

This printer utilizes the Intel I960 32 Bit RISC Microprocessor

and Datamax application specific integrated circuitry (ASIC).

The ASIC design includes highly integrated components, along

with the Datamax proprietary SEAQ Circuit, which maintains

printhead thermal control to provide consistent print quality.

Interfaces

This printer is equipped with two serial data communication

interfaces that support RS-232, RS-422, or RS-485 and one

Centronics® parallel data communication interface. The printer

is easily connected to any host using one of the cable

configurations listed in Appendix C.

Control Panel

The detachable/rotatable printer control panel has one liquid

crystal display (LCD), three LEDs, three primary operational

keys and six additional menu keys.

PE Series Operator’s Manual

3

1.1.2 Optional Features

300 DPI

This factory installed option provides a printhead resolution of

300 dots per inch with a 4.16 inch print width and 1MB DRAM.

Left-Hand

Left-hand label output model for system configuration

flexibility.

Memory Expansion

On-board memory DRAM expansion to 4 MB total for

expanded print length, temporary image storage and scaleable

font character cache.

FLASH Cartridge

A removable module used for permanent storage of custom

fonts, format and graphics. Available in 256K, 512K, 1 MB and

2 MB sizes.

Ribbon Saver

This factory installed option eliminates ribbon waste when

feeding past non-printed label areas.

PE Series Operator’s Manual

4

PE Series Operator’s Manual

5

Getting Started

2.0 Before Using This Printer

Unpacking the Printer

The printer was carefully packaged to avoid any damage during

transit. Before opening, closely inspect the box for damages. In the

event of shipping damage, contact the carrier immediately regarding

it’s nature and extent.

In order to operate the printer you will need to remove the

packaging materials that are placed inside the printer for shipment.

Complete the following steps before connecting power. It may be

helpful to refer to Figure 2-2 when removing the packing material.

n Remove the printer from the box.

o Remove the printer from the plastic bag.

p Remove the tape that extends over the printhead assembly.

q Remove the piece of foam between the printhead and platen.

r Remove the tape that covers the J-Hook on the Ribbon

Take-Up Hub.

; Note: Save all packaging materials in the event that shipping the

printer is ever required.

PE Series Operator’s Manual

6

Inspecting the Printer

After removing the printer from the box, check the remaining contents

of the package. In addition to this manual, the following items should be

present:

label printer installation guide

sample print labels

power cord

any special or additional items purchased

Additional Requirements

The following items are necessary for generating labels with your

printer. Contact your dealer or a technical support representative for

advice on media and software.

Serial or parallel interface cable (see Appendix C).

Applicable media (see Appendix F).

Applicable software

PE Series Operator’s Manual

7

2.1 General Overview

The following illustrations show the major components of your

printer. It may be helpful to refer back to this section for the names

and locations of the printer’s various parts.

Figure 2-1 Right-Hand Model, External Front View

PE Series Operator’s Manual

8

Figure 2-2 Right-hand Model, Interior Front View

Figure 2-3 Right-Hand Model, Media Path

PE Series Operator’s Manual

9

Setting Up the Printer

3.0 Introduction

This chapter explains how to connect the printer to the host, load

media and print a configuration label.

3.1 Connecting the Printer

; Note: Ensure that the printer’s power switch is ‘off’ when

connecting the AC power cord or any interface cable.

Connect the AC power cord to the back of the printer before plugging

into a properly grounded outlet. The printer can be connected to the

host computer with a parallel or serial cable, (see Appendix C). The

applicator connections should also be made at this time. The figure

below shows the position of the interface ports.

Figure 3-1 Connecting the Printer

PE Series Operator’s Manual

10

3.2 Loading Media

This section explains the loading of media.

n Move the Head-Lift Lever ‘up’ to raise the printhead, as

shown in Figure 3-2.

Figure 3-2 Head-Lift Lever

o Push ‘up’ on the hinged Drive Plate at the point shown in

Figure 3-3. This will release the plate, allowing it to swing

down.

Figure 3-3 Opening and Closing the Drive Plate

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