Widex MOMENT MBB3D User guide

USER INSTRUCTIONS

THE WIDEX MOMENT™ FAMILY

MBB3D model

BTE

(Behind-the-ear)

IMPORTANT SAFETY INFORMATION

Read these pages carefully before you begin using your hearing aid.

WARNING: People younger than 18 should go to a doctor before using

this. People younger than 18 years old need specialized care, and using

this without a medical evaluation may worsen impairment or disability.

A hearing aid user who is younger than 18 should have a recent medical

evaluation from a doctor, preferably an ear-nose-throat doctor (an ENT).

Before using this, a doctor should determine that the use of a hearing aid

is appropriate.

WARNING to Hearing Aid Dispensers:

You should advise a prospective hearing aid user to consult promptly

with a doctor, preferably an ear specialist such as an ENT, before dispens-

ing a hearing aid if you determine through inquiry, actual observation,

or review of any other available information concerning the prospective

user, that the prospective user has any of the following conditions:

- Visible deformity of the ear, either congenital or traumatic

- Fluid, pus, or blood coming out of the ear within the previous 6 months

- Pain or discomfort in the ear

- History of excessive ear wax or suspicion that something is in the ear

canal

- Dizziness, either recent or long-standing

- Sudden, quickly worsening, or fluctuating hearing loss within the previ-

ous 6 months

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- Hearing loss or ringing (tinnitus) only in one ear or a noticeable

difference in hearing between ears

- Audiometric air-bone gap equal to or greater than 15 dB at 500 Hz,

1000 Hz, and 2000 Hz

WARNING to Hearing Aid Dispenser, Outputs over 132 dB SPL:You

should exercise special care in selecting and fitting a hearing aid with

a maximum output that exceeds 132 dB SPL because it may impair the

remaining hearing of the hearing aid user.

Keep hearing aids, their parts, accessories and batteries away from

children and mentally disabled people.

Hearing aids and batteries can be dangerous if swallowed or used

improperly. Swallowing or improper use can result in severe injury or

even fatalities. In case of ingestion, contact a doctor immediately and

call the 24 Hour National Button Battery Ingestion Hotline at (202)

625-3333.

Take your hearing aids out when you are not using them. This will help to

ventilate the ear canal and prevent ear infections.

Contact your doctor or hearing care professional immediately if you

suspect you may have an ear infection or an allergic reaction.

Contact your hearing care professional if the hearing aid doesn't feel

comfortable, or if it doesn't fit properly, causing irritation, redness or the

like.

Remove your hearing aids before showering, swimming or using a hair

dryer.

3

Do not wear your hearing aids when applying perfume, spray, gels, lotion

or cream.

Do not dry your hearing aid in a microwave oven - this will ruin it.

Never use other people’s hearing aids and never allow others to use

yours, as this could damage your hearing.

Never use your hearing aids in environments where there may be explo-

sive gases, such as in mines, etc.

Never try to open or repair the hearing aid yourself. Contact your hearing

care professional if you need to have your hearing aid repaired.

Your hearing aids contain radio communication technology. Always ob-

serve the environment in which you are using them. If any restrictions

apply, you must take precautions to comply with these.

Your device has been designed to comply with international electromag-

netic compatibility standards. However, there is still the possibility it may

cause interference with other electrical equipment. If you experience

interference, keep a distance to other electrical equipment.

Streaming sound to your hearing aids at a high volume can prevent you

from hearing other important sounds such as alarms and traffic noise. In

such situations make sure to keep the volume of the streamed sound at a

suitable level.

Your hearing aid is very powerful and it can play sounds that exceed a

level of 132 dB. There may therefore be a risk of damaging your remaining

hearing.

4

Do not expose your hearing aids to extreme temperatures or high humid-

ity, and dry them quickly if they get wet, or if you perspire heavily.

Caution: This is not hearing protection.

You should remove this device if you experience overly loud sounds,

whether short or long-lasting. If you're in a loud place, you should use the

right kind of hearing protection instead of wearing this device. In general,

if you would use ear plugs in a loud place, you should remove this device

and use ear plugs.

Caution: The sound output should not be uncomfortable or painful.

You should turn down the volume or remove the device if the sound

output is uncomfortably loud or painful. If you consistently need to turn

the volume down, you may need to further adjust your device.

Caution: You might need medical help if a piece gets stuck in your ear.

If any part of your hearing aid, like the eartip, gets stuck in your ear, and

you can't easily remove it with your fingers, get medical help as soon as

you can.

You should not try to use tweezers or cotton swabs because they can

push the part farther into your ear, injuring your eardrum or ear canal,

possibly seriously.

Note: What you might expect when you start using a hearing aid.

A hearing aid can benefit many people with hearing loss. However, you

should know it will not restore normal hearing, and you may still have

some difficulty hearing over noise. Further, a hearing aid will not prevent

or improve a medical condition that causes hearing loss.

People who start using hearing aids sometimes need a few weeks to get

used to them. Similarly, many people find that training or counseling can

help them get more out of their devices.

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If you have hearing loss in both ears, you might get more out of using

hearing aids in both, especially in situations that make you tired from

listening-for example, noisy environments.

Note: Tell FDA about injuries, malfunctions, or other adverse events.

To report a problem involving your hearing aid, you should submit

information to FDA as soon as possible after the problem. FDA calls them

"adverse events," and they might include: skin irritation in your ear, injury

from the device (like cuts or scratches, or burns from an overheated bat-

tery), pieces of the device getting stuck in your ear, suddenly worsening

hearing loss from using the device, etc.

Instructions for reporting are available at https://www.fda.gov/Safety/

MedWatch, or call 1-800-FDA-1088. You can also download a form to

mail to FDA.

Note: Hearing loss in people younger than 18.

- People younger than 18 should see a doctor first, preferably an ear-

nose- throat doctor (an ENT), because they may have different needs

than adults.

- The doctor will identify and treat medical conditions as appropriate.

- The doctor may refer the person to an audiologist for a separate test, a

hearing aid evaluation.

- The hearing aid evaluation will help the audiologist select and fit the

appropriate hearing aid.

A person who is younger than 18 years old with hearing loss should have

a medical evaluation by a doctor, preferably an ENT, before buying a

hearing aid.

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The purpose of a medical evaluation is to identify and treat medical

conditions that may affect hearing but that a hearing aid won't treat on its

own.

Following the medical evaluation and if appropriate, the doctor will

provide a written statement that the hearing loss has been medically

evaluated and the person is a candidate for a hearing aid. The doctor

may refer the person to an audiologist for a hearing aid evaluation, which

is different from the medical evaluation and is intended to identify the

appropriate hearing aid.

The audiologist will conduct a hearing aid evaluation to assess the per-

son's ability to hear with and without a hearing aid. This will enable

the audiologist to select and fit a hearing aid for the person's individual

needs. An audiologist can also provide evaluation and rehabilitation

since, for people younger than 18, hearing loss may cause problems in

language development and educational and social growth. An audiologist

is qualified by training and experience to assist in the evaluation and

rehabilitation of hearing loss in people younger than 18.

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YOUR HEARING AID

(To be filled out by your hearing care professional)

This is a list of possible programs for your hearing aid. For further informa-

tion on the use of these programs, see Customization.

Your hearing aid programs:

PROGRAMS AUDIBILITY EXTENDER

 Universal 

 PureSound 

 Quiet 

 Comfort 

 Transport 

 Urban 

 Impact 

 Party 

 Social 

 Music 

 T 

 M+T 

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SPECIAL PROGRAMS AUDIBILITY EXTENDER

 Zen 

 Phone 

SMARTTOGGLE PROGRAMS AUDIBILITY EXTENDER

 Zen+ 

NOTE

The description and use of the Phone program in this user guide refer only to

normal phone conversations, not phone conversations using direct streaming

from your smartphone.

Program names

The program names in the table are the default names. If you have chosen

to use some of the other names available, write the new names in the table.

That way you will always know which programs you have in your hearing

aids.

Read the instructions

Carefully read the user instructions in this booklet and in the booklet

"Ear-sets for Widex hearing aids" before you start using your hearing aid.

Sound streaming and wireless control

The hearing aid allows sound streaming and direct wireless control from

smartphones and other devices via DEX. For more help and information

contact your hearing care professional or visit: www.wsa.com.

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The hearing aid works wirelessly with the MOMENT app. We take no

responsibility if the hearing aid is used with any third party app or if the app

is used with any other device. Read more about the app in the booklet.

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CONTENTS

YOUR HEARING AID..................................................................................13

Welcome..........................................................................................................13

CONDITIONS FOR USE.............................................................................. 15

Indications for use.......................................................................................... 15

Intended use................................................................................................... 15

Operating, storage and transportation conditions.....................................15

DAILY USE................................................................................................ 17

Turning the hearing aid on and off...............................................................17

Putting on and removing the hearing aid...................................................17

How to tell right from left..............................................................................18

THE BATTERY........................................................................................... 19

CUSTOMIZATION...................................................................................... 21

Programs......................................................................................................... 21

Program adjustment..................................................................................... 27

Sound signals................................................................................................. 27

Sound adjustment......................................................................................... 27

Using a smartphone with your hearing aid................................................29

PAIRING YOUR HEARING AID AND SMARTPHONE...................................30

Compatability with smartphones................................................................30

CLEANING.................................................................................................31

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Tools.................................................................................................................31

Cleaning...........................................................................................................31

ACCESSORIES...........................................................................................33

TROUBLESHOOTING................................................................................ 34

REGULATORY INFORMATION...................................................................36

EU directives...................................................................................................38

FCC and ISED statements.............................................................................39

Wireless radio transmission..........................................................................41

SYMBOLS.................................................................................................44

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YOUR HEARING AID

Welcome

Congratulations on your new hearing aid.

Use your hearing aid regularly, even if it takes some time getting used to it.

Infrequent users don’t usually get the full benefit of a hearing aid.

NOTE

Your hearing aid and its accessories may not look exactly as illustrated in this

booklet. We also reserve the right to make any changes we consider necessary.

The illustration shows your hearing aid without the ear-set. For further

information on the ear-set see the ear-set manual. The ear-set consists of a

tube and an ear-tip or earmould, and it is the part of your hearing aid that

you wear inside your ear.

3

4 + 5

2

11

7

6

1. Microphone openings

2. Program button

3. Volume control

4. Battery lid with nail grip

5. On/off switch

6. Hook

7. Left/right identification.

Blue indicates your left

hearing aid, while red is for

your right hearing aid.

13

NOTE

Please note that the hook is fixed to the hearing aid and should not be removed.

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CONDITIONS FOR USE

Indications for use

The hearing aids are indicated for individuals with a range of hearing loss

from minimal (10 dB HL) to severe-to-profound (105 dB HL) and all hearing

loss configurations.

They are to be programmed by licensed hearing care professionals (audiol-

ogists, hearing aid specialists, otolaryngologists) who are trained in hearing

(re)habilitation.

For individuals younger than 36 months, the following limitations apply:

●A standard hook and a custom earmold must be used.

●A tamper-resistant battery drawer must be used.

Intended use

The hearing aids are intended as air conduction amplification devices to

be used in everyday listening environments. The hearing aids may be

equipped with the Zen program, intended to provide a relaxing sound

background (i.e. music/noise source) for adults who desire to listen to such

a background in the quiet.

Operating, storage and transportation conditions

Your hearing aid has been designed to operate in everyday situations, and

it works in environmental conditions that are comfortable for you. You

can wear your hearing aid during flights, but you should remove it before

showering or swimming.

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The specific operating conditions for your hearing aid are listed below:

Minimum Maximum

Temperature 0°C (32°F) 50°C (122°F)

Humidity 10% rH 95% rH

Atmospheric pressure 750 mbar 1060 mbar

Your hearing aid is sensitive to extreme conditions such as high tempera-

ture. See the specific storage and transportation conditions below:

Minimum Maximum

Temperature -20°C (-4°F) 55°C (131°F)

Humidity 10% rH 95% rH

You can find technical data sheets and additional information on your

hearing aids at www.widexpro.com/documents

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DAILY USE

Turning the hearing aid on and off

To turn the hearing aid on, close the battery door.

The hearing aid will play a sound signal to indicate

that it is on, unless your hearing care professional has

deactivated this function.

To turn off the hearing aid, pull the battery door

downwards.

NOTE

Don't forget to turn off the hearing aid when it is not in use.

Putting on and removing the hearing aid

Putting on the hearing aid

1

2

1. Insert the ear-set in the ear while holding the lower

part of the tube/earwire. Pulling the outer ear upwards

and backwards at the same time can be helpful.

2. Then place the hearing aid behind the ear. The hearing

aid should rest comfortably on the ear, close to your

head.

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Your hearing aid can be fitted using different types of ear-sets. See the

separate ear-set manual for more information about your ear-set.

Removing the hearing aid

Start by removing the hearing aid from behind the

ear.

Then take the ear-set carefully out of the ear canal

while you hold the lower part of the tube/earwire.

How to tell right from left

The hearing aid for your right ear has a red mark. The hearing aid for your

left ear has a blue mark.

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THE BATTERY

Use a type 13 zinc-air battery for your hearing aid.

Always use a fresh, new battery that is precisely the kind recommended by

your hearing care professional.

NOTE

Check that the battery is completely clean and free of any residue before

inserting it in the hearing aid. Otherwise your hearing aid may not function as

expected.

Never attempt to recharge your hearing aid batteries, as they could

explode.

Never leave a flat battery in the hearing aids while storing them. It could

leak and ruin your hearing aid.

Dispose of used batteries as indicated on the packaging and take note of

the expiry date.

When the battery is weak, a sound signal will play. If the battery drains

suddenly there may however be no warning. We recommend carrying a

spare battery with you wherever you go.

To change the battery, do as follows:

Take the adhesive tab off the new battery and make

sure there is no sticky substance left on it. Let it

"breathe" for 60 seconds.

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Use the nail grip to gently swing the battery door

open and remove the old battery.

Now place the new battery in the drawer as shown.

Close the drawer. If it doesn't close easily, the bat-

tery is not placed correctly.

If you are not using the hearing aid for a few days,

remove the battery.

NOTE

Avoid dropping your hearing aid - hold the hearing aid above a soft surface

while changing the battery.

If the hearing aid is going to be used by a child or a mentally disabled

person, you can ask your hearing care professional to provide it with a

tamper-resistant battery drawer.

To open battery drawer, use the special tool you've

received, and do as illustrated.

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