Cleaning the exterior of the product. . . . . . . . . 131
Cleaning the interior of the product......... 133
Transporting the Product.................. 134
Checking and Installing Your Software......... 135
Checking the software installed on your
computer............................ 135
Installing the software................... 136
Uninstalling Your Software................. 136
For Windows......................... 137
For Mac OS X......................... 138
Transferring Data Using an External
Storage Device
Precautions on Storage Devices.............. 139
Copying Files Between a Storage Device and Your
Computer.............................. 139
Copying files to your computer............ 139
Saving files to a storage device............. 140
Error Indicators
Error Messages on the Control Panel.......... 141
Troubleshooting for Printing/Copying
Diagnosing the Problem................... 142
Checking product status................. 142
Paper Jams............................. 145
Removing jammed paper from the rear cover
................................... 145
Removing jammed paper from inside the
product.............................. 146
Removing jammed paper from the paper
cassette.............................. 147
Removing jammed paper from the Automatic
Document Feeder (ADF)................. 147
Preventing paper jams................... 149
Reprinting after a paper jam (for Windows
only)................................ 150
Print Quality Help........................ 150
Horizontal banding..................... 151
Vertical banding or misalignment.......... 152
Incorrect or missing colors............... 152
Blurry or smeared print.................. 152
Miscellaneous Printout Problems............. 153
Incorrect or garbled characters............. 153
Incorrect margins...................... 153
Printout has a slight slant................. 154
Size or position of copied image is incorrect. . . 154
Inverted image........................ 154
Paper or CD/DVD only prints halfway or is
blank............................... 154
Printed side is smeared or scuffed. . . . . . . . . . 155
Printing is too slow..................... 155
Paper Does Not Feed Correctly or the CD/DVD
Tray is Not Inserted Correctly............... 156
Paper does not feed..................... 156
Multiple pages feed..................... 156
Paper is improperly loaded............... 157
Paper is not ejected fully or is wrinkled. . . . . . . 157
The CD/DVD tray is ejected or not inserted
correctly when sending a CD/DVD print job
................................... 157
The Product Does Not Print................ 157
All lights are off........................ 157
Lights came on and then went out.......... 157
Only the power light is on................ 158
An ink error is indicated after you replace the
cartridge............................. 158
Increasing the Print Speed (For Windows Only)
..................................... 159
Other Problem.......................... 160
Printing plain papers quietly.............. 160
Troubleshooting for Scanning
Problems Indicated by Messages on the LCD
screen or Status Light..................... 161
Problems When Starting a Scan.............. 161
Using the Automatic Document Feeder (ADF)
................................... 161
Using the button....................... 162
Using scanning software other than Epson
Scan driver........................... 163
Problems When Feeding Paper.............. 163
The paper gets dirty..................... 163
Multiple sheets of paper are fed. . . . . . . . . . . . 163
The paper jams in the Automatic Document
Feeder (ADF) ......................... 163
Problems With Scanning Time.............. 163
Problems With Scanned Images.............. 164
Scan quality is unsatisfactory.............. 164
The scanning area or direction is
unsatisfactory......................... 165
Problems Remain After Trying All Solutions.... 166
Troubleshooting for Faxing
Cannot send and receive fax................. 167
User’s Guide
Contents
6