FirstData iWL252 Quick Setup Manual

Brand
FirstData
Model
iWL252
Category
Routers
Type
Quick Setup Manual
Pay@Table-QSG-2017-03
Quick Setup Guide
Pay@Table
Semi-Integrated Short and
Long Range Restaurant Solution
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Table of Contents
What is Included in the Package? 4
Hardware Options 4
Setting up the Hardware 4
Connect the power and turn on your terminal 5
Charge the battery completely 5
Pair your terminal with its base 6
Set or change your terminal’s date and time 6
Change your administrator password 7
Change your merchant password 8
Integrated Conguration 8
Change the Default Settings 10
Adjust tip percentages 10
Change the sleep timer value 11
Add, delete or modify your server ids 11
Set or remove server id passwords 12
Understanding Key Functions 13
Power on the terminal 14
Power off the terminal 14
Correct key entries 14
Switch to French language mode 14
Understanding sleep mode 14
Reading the Status Bar 15
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Processing Settlement Transactions 17
Printing Reports 18
Printing Server Reports 18
Printing dened Server ids 19
Printing Terminal Conguration Reports 19
EMV Parameter Reports 19
For Your Reference 20
Unlocking a locked terminal 20
Reprinting a receipt 20
About the paper roll 20
Inserting or replacing the paper roll 21
Battery power 21
Charging base and USB charger 22
Troubleshooting 22
Pin Pad, Settlement & Funding Support 23
Missing hardware or replacements 23
RMS vendor, reseller or dealer 23
For Best Support 23
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What is Included in the Package?
Setting up the Hardware
YOUR TERMINAL WAS LOCKED BEFORE IT WAS SHIPPED. To
unlock the terminal, contact FIRST DATA MERCHANT SUPPORT
between 8:00am – 11:00pm EST Monday to Saturday using the
number located on your terminal.
The installation is depended on the integration with your RESTAURANT
MANAGEMENT SYSTEM (RMS). The instructions below are an overview of
how to connect the terminal so that it is ready to be integrated.
If your 3G terminal loses its connection and will not reconnect , restart
the terminal by pressing the pound (#) + yellow keys followed by the green
OK key.
hardware options
The conguration and number of terminals and communication bases is
dependent on your location’s conguration.
»iWL250 terminal (IWL252 BT Short Range or IWL255 3G Long Range)
»One standard Ethernet cable (7 feet in length)
»5 replacement iWL252 paper rolls (PAPER-FD400)
»Terminal power supply (IWLPWRSUP)
5VDC 1A AC power adapter
»iWL252 Bluetooth Communication Base (IWLBTBASE) for those using a
Bluetooth (short range) Terminal
»iWL252 Bluetooth Communication Base power supply (19201062)
»iWL255 3G Charging Base (IWLBASE)
If there is anything missing from your package or you would like
to reorder an item, contact FIRST DATA MERCHANT SERVICES
at 1-888-263-1938.
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connect the router
If you are using the iWL252 Bluetooth (Short Range) terminal, plug
one end of Ethernet cable into your router or into the network socket
connected to your router. Plug the other end into the back of the terminal’s
communication base.
connect the power and turn on your terminal
1. Plug in the terminal base’s power cord into the terminal’s base. Plug the
other end of the power cord into a power bar with surge protection
and plugged into a wall outlet.
By default, the terminal turns on in INTEGRATED MODE.
2. Press and hold the GREEN key to power on the terminal.
3. When turned on, you will see the TERM# SWIPE/KEY SERVER screen.
You will need to switch the terminal to Stand Alone mode in order to
complete the setup by following the steps below.
4. Press the F1 key and enter the terminal’s ADMIN PASSWORD on
the ENTER PASSWORD screen.
The default Administrator password is 222222. Once entered correctly,
the terminal will display the FIRST DATA screen and the terminal will be
in STAND ALONE mode.
NOTE: To switch back to INTEGRATED MODE, press the RED CANCEL
key on the terminal and re-enter the ADMIN PASSWORD.
charge the battery completely
Before using the terminal for the rst time, charge the battery until the
battery charge icon shows 5 bars. FULLY CHARGING THE TERMINAL FOR
THE FIRST TIME TAKES APPROXIMATELY 4-6 HOURS.
We recommend you use only the battery pack and power
adaptor supplied with your iWL252 terminal. Although some
adaptors look like they t and plug into the base properly, they
may damage the base.
There are a NUMBER OF FACTORS THAT AFFECT HOW QUICKLY THE
BATTERY DRAINS: length of time off the base; number of transactions;
number of seconds before the SLEEP MODE activates; and time between
transactions.
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Charge the terminal using the Micro USB port.
To charge the battery correctly:
1. Place the terminal on the base.
2. Ensure the base is plugged into a wall outlet.
It is also possible to charge the terminal using the Micro
USB port on the terminal as seen in the image below.
pair your terminal with its base
If you are using the iWL252 Bluetooth (Short Range) terminal, your terminal
is paired with its Bluetooth (Short Range) communication base. The serial
number of the base the terminal is paired can be found on the terminal
status bar as seen on the screen capture below. The serial number of the
base the terminal is paired is 21694610. This base’s serial number is also
located on the sticker on the back of the Bluetooth base.
set or change your terminal’s date and time
You will need to set the terminal’s time to match your time zone so that your
receipts print out correctly.
1. From the FIRST DATA screen, press the ADMIN key.
2. Press 3. Setup and 3. System Setup.
3. Enter your Administrator password. The default password is 222222.
You will then see the SYSTEM SETUP screen.
The options to change the Time/Date on the terminal will not
appear if there is a open batch on the terminal.
4. Enter the updated date using the terminal’s keyboard, keeping the
format YYYYMMDD and press the GREEN ENTER key.
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5. Enter the time using the terminal’s keyboard, keeping the format
HH:MM and press the GREEN ENTER key.
6. Press the RED CANCEL key 3 times to return to the main FIRST
DATA screen.
change your administrator password
The terminal provides merchants the ability to password-protect certain
functions they do not wish their staff to access.
If you enter your ADMINISTRATOR password incorrectly 5 times in
a row at any time, YOUR TERMINAL WILL LOCK and you will need
to contact FIRST DATA MERCHANT SERVICES at 1-888-263-1938
to have the password reset.
1. From the FIRST DATA screen, press to access the ADMIN menu
and then 9 - PWD CONFIG.
2. Select 2 - SET ADMIN PWD.
3. Enter the current ADMIN password. A new terminal’s ADMIN password
is 222222 by default. You will then see the following screen:
SET ADMIN PWD
NEW PASSWORD + OK
******
4. Enter your new 6 digit ADMIN password and press the GREEN OK key.
You will be asked to re-enter your new password.
5. To conrm your new password, enter the same ADMIN password again
on the SET ADMIN PWD REPEAT screen and press the GREEN OK key.
You will see the ADMIN PASSWORD CHANGED screen.
6. Press the GREEN OK key to continue.
We suggest that you write your new ADMINISTRATOR password
in the “For Your Reference” on page 20 of this guide and lock
the guide in a safe place.
change your merchant password
To access the certain merchant specic functions such as REFUNDS or
VOIDS, you will need to enter your MERCHANT Password. THE DEFAULT
MERCHANT PASSWORD IS 0000.
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If you enter your MERCHANT PASSWORD incorrectly 5 times in a
row at any time, YOUR TERMINAL WILL LOCK and you will need to
contact one of our FIRST DATA MERCHANT SERVICES at 1-888-
263-1938 to have the password reset.
1. From the FIRST DATA screen, press to access the ADMIN menu
and then 9 - PWD CONFIG.
2. Press 1. SET MERCH PWD and enter your current Merchant Password.
A new terminal’s MERCHANT PASSWORD is 0000 by default. You will
then see the following screen:
SET MERCH PWD
NEW PASSWORD + OK
******
3. Enter your new Merchant Password and press the GREEN OK key. You
will be asked to re-enter your new password.
4. To conrm your new password, enter the same MERCHANT password
again on the SET MERCH PWD REPEAT screen and press the GREEN OK
key.
You will see the MERCHANT PASSWORD CHANGED screen.
5. Press the GREEN OK key to continue.
We suggest that you write your new MERCHANT Password in
the the “For Your Reference” on page 20 section of this
guide and lock the guide in a safe place.
integrated configuration
YOU WILL NEED TO BE IN INTEGRATED MODE TO CONFIGURE THE
TERMINAL’S SETTINGS to work with your RMS. To switch to Integrated
Mode, press the Red Cancel key and enter your ADMIN Password.
1. From the TERM# SWIPE/KEY SERVER, press the pound key (#) and
enter your ADMIN password.
»For the Short Range (Bluetooth) terminal, press the green
key on the ENTER TGI IP URL page to edit the URL as seen in step
2.
»For the Long Range (3G) terminal, contact FIRST DATA MERCHANT
SERVICES at 1-888-263-1938 to nd out the required URL.
2. On the ENTER TGI IP ADDRESS page, change the IP address to the
merchant’s RMS IP. For example, 192.168.0.6.
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3. To continue, press the green key.
4. On the ENTER TGI PORT page:
»For the Short Range (Bluetooth) terminal, change the TGI PORT to
the merchant’s Port Number. The default Port number is 99999.
»For the Long Range (3G) terminal, change the TGI PORT to the
merchant’s Port Number. The default Port number is 18879.
5. To continue, press the green key.
6. On the GET TGI SETTINGS page, we RECOMMEND you choose NO and
press the green key. You will be prompted to set the conguration
based on your RMS.
NOTE: YES is not recommended as it auto-congures the settings
and this can take a lot of time and may not download the features you
want.
7. To continue, press the green key.
8. On the ENTER POS TYPE page, enter 1 for all RMS types except Micros
and Squirrel (Enter 2 for Micros or Enter 3 for Squirrel).
9. To continue, press the green key.
10. On the TABLE NUMBER page, choose Yes by pressing the key to
add the Table Number to your POS Settings. The default is NO.
11. To continue, press the green key.
12. On the CHECK NUMBER page, choose Yes by pressing the key to
add the Check Number to your POS Settings.
13. To continue, press the green key.
14. On the CASH ALLOWED page, choose Yes by pressing the key to
allow cash to be accepted using the terminal.
15. To continue, press the green key.
16. On the AUTOSETTLEMENT page, you need to enter the time you want
the terminal to AUTO SETTLE each day.
To turn on AUTOSETTLEMENT, put the terminal on its base and enter
the time the terminal should autosettle each day in military time.
The default is set to 0000 and this means that AUTOSETTLEMENT is
OFF.
17. On the SHOW TABLE # page, set whether or not you want to show
the Table Number on the screen. The default is NO. Choose YES by
pressing the key.
18. On the SHOW TABLE NAME page, set whether or not you want to show
the Table Name on the screen. The default is NO. Choose YES by
pressing the key.
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Change the Default Settings
adjust tip percentages
You are able to change the TIP presets. The current TIP presets are as
follows: Tip Preset 1 = 10% and Tip Preset 2 = 15%
The third option that can be chosen by the customer is OTHER; allowing the
customer to enter his or her own tip percentage.
To change the TIP percentages:
NOTE: Press the RED CANCEL key on the terminal and re-enter the
ADMIN PASSWORD to switch to Stand Alone mode to adjust the default
settings.
1. From the FIRST DATA screen, press to access the ADMIN menu.
2. Press 3. Setup.
3. Press 1. Options and key in your ADMIN Password + OK.
You will see the TIP OPTIONS screen. The tip options are active.
OPTIONS
TIP OPTION
YES
NO YES
4. Press the GREEN ENTER key. You will see the following screen:
OPTIONS
TIP PRESET 1 + OK
10
5. Enter the percentage you wish for the rst preset and press the GREEN
ENTER key. You will see the following screen:
OPTIONS
TIP PRESET 2 + OK
15
6. Enter the percentage you wish for the second preset and press the
GREEN ENTER key. The percentages have been changed.
7. Press the RED CANCEL key three times to return to the main FIRST
DATA screen.
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change the sleep timer value
The screen saver is activated when the terminal enters into sleep mode in
order to save power when the terminal is off the base. The default value is
40 seconds.
1. Restart the terminal by pressing the pound (#) + yellow keys along with
the green OK key.
2. As it is starting up, the pPay@table prompt comes up briey. When
you see the * begin to appear, press the key on the keyboard
TWICE.
You will see the FUNCTIONS Menu.
3. Select TELIUM MANAGER.
4. Select Initialization.
5. Select Hardware.
6. Select Battery Setup
7. Select Standby Delay.
By default the terminal goes into sleep mode after 40 seconds. The
minimum value of standby delay is 10 seconds.
NOTES: The Sleep Timer Value must be set to any value less than 59
seconds.
add, delete or modify your server ids
SERVIER IDS ARE OPTIONAL. Each Server ID can contain from one to 6
numbers. And, each SERVER ID can also be password protected. These are
not congured by default.
1. From the FIRST DATA screen, press to access the ADMIN menu
2. Press 3. SETUP and press 4. SERVER SETUP.
3. Enter your MERCHANT PASSWORD and press the GREEN OK key.
The Server Setup section is password protected by default.
To add a Server ID:
1. Press 1. ADD, enter the Server ID and press the GREEN OK key.
In our example, we have added Server ID 8. Enter a Server Password
(if required) and press the GREEN OK key. You will see a conrmation
screen as seen below.
ID 0000000008
ADDED
PRESS OK to CONT
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To delete a Server ID:
Server IDs cannot be deleted when a batch is open. CLOSE THE
BATCH and then delete the Server ID you want to delete.
1. Press 2. DELETE and press the GREEN OK key.
2. Enter the Server ID and press the GREEN OK key. In our example, we
deleted Server ID 8. You will see a conrmation screen as seen below.
ID 0000000008
DELETED
PRESS OK to CONT
To print a Server ID:
1. Press 3. PRINT.
The server IDs that have been added to the terminal will print.
To modify a Server ID:
SERVER IDS CANNOT BE MODIFIED. To modify a Server ID or Server
Password, simply delete the Server ID you want to modify and then add
another.
set or remove server id passwords
If you would like to password protect each Server’s transaction, you can
activate the password function. Once activated, a SERVER PASSWORD will
be requested when a server uses the terminal to process transactions.
1. From the FIRST DATA screen, press to access the ADMIN menu.
2. Press 3. Setup and press 1. Options.
3. Enter your ADMIN PASSWORD and the GREEN ENTER key.
4. Press the GREEN ENTER key until you see the following screen:
OPTIONS
SERVER PASSWORD
NO YES
YES
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TO ADD A SERVER PASSWORD REQUEST before each transaction,
press the key. Now, each time a server runs a transaction
(sale, pre-auth, etc), the Server will be asked to enter his or her Server
Password.
TO REMOVE THE SERVER PASSWORD REQUEST before each
transaction, press the key.
Understanding Key Functions
Each terminal is LABELED IWL250 as it is part of the Ingenico
iWL250 series of terminals. The sticker on the back cover of the
terminal will verify that the terminal is an iWL252 Bluetooth
(Short Range) or iWL255 3G (Long Range) terminal.
The terminal’s SERIAL NUMBER can also be found on the sticker on the back
cover of the terminal.
3
4
5 6 7
2
Variable keys
Access the
FUNCTIONS
Menu
Yellow Clear or Back Key
Green Enter
Key
Paper Roll
Tray
Red Cancel
Key
Key used to
scroll through
the menu
9
10
Bluetooth
or 3G
Indicator
Battery
Indicator
8
Key used to
scroll through
the menu
1
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power on the terminal
The terminal is in INTEGRATED MODE when it is powered up for the rst time.
Press and hold the GREEN key to power on the terminal. You will see
the TERM# SWIPE/KEY SERVER screen.
power off the terminal
Press and hold the YELLOW BACK key and the POUND key at
the same time to power off the terminal.
correct key entries
If you make a mistake when entering numbers or letters on the terminal,
press the YELLOW BACK key until the letters or numbers are removed and
re-key the correct entry.
switch to french language mode
1. Press the key under the ADMIN [F1] on the FIRST DATA screen.
2. Press 3. Setup and press 1. Options.
3. Enter the terminal’s Admin Password and scroll using the GREEN ENTER
key until you see the OPTIONS MERCHANT LANG screen.
4. Press the key to select FRENCH. The terminal’s menus will be
switched to French.
5. Press the YELLOW BACK key to go back to the language options screen
or press the RED CANCEL key repeatedly to take you back to the main
menu.
understanding sleep mode
When the ter is sitting in its base or plugged into an outlet, the terminal will
always be powered on and will not fall into SLEEP MODE. When the terminal
is not sitting in its base or plugged in using its USB charging cord, the
terminal enters SLEEP MODE after being idle for approximately 40 seconds.
Press any key to wake up the terminal.
If using a Bluetooth (Short Range) terminal, when the terminal wakes from
sleep mode, the Bluetooth symbol will be red . Simply start the transaction
and it will connect to its base as you run through the transaction.
The terminal will return to the FIRST DATA screen after 40 seconds
if you have not selected an option and then it will enter its SLEEP
MODE.
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Reading the Status Bar
When using the Bluetooth terminal, we recommend the
Bluetooth communication base be installed in a central location;
providing your restaurant with a reliable Bluetooth signal and, in
turn, consistent transaction processing.
When the terminal is powered on, Status Bar will display as shown below.
INFORMATION INDICATOR DESCRIPTION
Contactless LED
The rst LED, when continuously
turned on (not ashing), indicates
that contactless processing has been
enabled. **NOT YET SUPPORTED**
Base Serial
Number
The serial number of the base (cradle)
that the terminal is currently paired.
This serial number can also be found on
the sticker on the back of the base.
Green Network
Icon
The base is connected to its Ethernet
connection.
White Network
Icon
The base is not connected to its
Ethernet connection. Ensure the cable
is securely inserted to the back of the
terminal.
Dial Up Modem
Status
The internal dial-up modem on the
base is congured but not enabled.
**NOT YET SUPPORTED**
Grey Bluetooth
icon
The terminal cannot connect to
Bluetooth because the terminal is
too far from its base and transactions
cannot be completed.
Blue Bluetooth
icon and bars
These two icons indicate the status
of the Bluetooth link between the
base and the terminal. IMPORTANT:
Recommended maximum operating
distance for Bluetooth connectivity is
70m or 230 feet for indoor and up to
250m for outdoor/open space.
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INFORMATION INDICATOR DESCRIPTION
Red Bluetooth
icon
When using a Bluetooth (Short
Range) terminal and the link has been
interrupted you will see a red B and
translations cannot be processed. If
you are close enough to the base it will
re-establish connection quickly. NOTE:
When the terminal wakes from SLEEP
MODE, the Bluetooth symbol will be
red as takes a few seconds for the
terminal to reconnect to its Bluetooth
base.
3G Indicator and
bars
These two icons indicate the status
of the 3G connection to your service
provider.
Grey 3G Indicator
The 3G indicator is grey when the
terminal is unable to connect to its
3G network and unable to process
transactions.
Green Network
Icon
The base is connected to its Ethernet
connection.
White Network
Icon
The base is not connected to its
Ethernet connection. Ensure the cable
is securely inserted to the back of the
terminal.
Security Status The security keys have been injected
and the terminal data is secure.
Smart Base
Indicator
The 2S indicates that the terminal is
paired with a communication base.
Date and Time
Indicator
This shows the current time and date
as it is set in the terminal. To change
the current time or date, go to the
Change Date and Time section on
page 6.
Power
Condition
The terminal is connected to a power
supply whether it be sitting on its base
or using the Micro USB charger.
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Processing Settlement Transactions
COMPLETE A SETTLEMENT TRANSACTION AT THE END OF EACH DAY. The
terminal has two options: AUTO SETTLEMENT and MANUAL SETTLEMENT.
AUTOSETTLEMENT: The terminal closes the batch automatically at the end
of each day.
MANUAL SETTLEMENT: You are responsible to close the batch at the end of
each day.
To congure AUTOSETTLEMENT:
1. From the SWIPE/KEY SERVER screen, press the pound (#) key, enter
your password and press OK to scroll through options until you see
AUTOSETTLEMENT.
2. Key in the time you wish the terminal to AUTOSETTLE. The clock is set in
Military Time (24 hour).
When the time is set to 0000, AUTOSETTLE is OFF.
DO NOT turn your terminal off at the end of the day or your
AUTOSETTLEMENT will not be processed.
3. The terminal will print both the Summary and Details Reports at the
time set.
To process a SETTLEMENT MANUALLY:
The Batch Report will print details for all transactions since the last
settlement or a summary of the completed transactions since the last
settlement.
1. From the FIRST DATA screen, press the ADMIN key followed by
the number 2 key to enter the REPORTS menu.
2. Press 3 to print a BATCH REPORT.
3. Enter your MERCHANT Password and press the GREEN OK key.
The Reports section is password protected unless the default settings
are changed.
You can choose to print a TERM DETAIL (press 1) or TERM SUMMARY
(press 2) report for the terminal. The chosen Report will print.
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Printing Reports
From the FIRST DATA screen, press the ADMIN key followed by the
number 2 to view the reports available.
server reports
You can print a DETAIL or SUMMARY report of your servers’ activities on the
terminal before you settle. If there are no transactions on the terminal, a
report cannot be printed.
You can print a server report from each terminal. The Server Report on the
terminal is separate from the server report that can be run on the RMS.
To print a DETAILED SERVER REPORT:
1. Press the ADMIN key followed by the number 2 (Reports) key to
enter the REPORTS menu.
2. Press the number 1 key to see the SERVER REPORT menu.
3. Enter your MERCHANT Password and press the GREEN OK key.
The Reports section is password protected unless the default settings
are changed.
4. Press 1 to print a DETAILS REPORT.
You can choose to print a report for one server by entering the server’s
number or choose ALL to print a report for all servers using this
terminal.
The Detail Report will print.
To print a SUMMARY SERVER REPORT:
1. Press the ADMIN key followed by the number 2 key to enter the
REPORTS menu.
2. Press the number 1 key to see the SERVER REPORT menu.
3. Enter your MERCHANT Password and press the GREEN ENTER key.
The Reports section is password protected unless the default settings
are changed.
4. Press 2 to print a SUMMARY REPORT.
You can choose to print a report for one server by entering the server’s
number or choose ALL to print a report for all servers using this
terminal. The Summary Report will print.
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printing defined server ids
The PRINT function prints the Server IDs that have been dened on the
terminal.
1. From the FIRST DATA screen, press to access the ADMIN menu.
2. Press 3. SETUP menu, press 4. SERVER SETUP menu.
3. Enter your Merchant Password and press the GREEN OK key.
The Server Setup section is password protected unless the default
settings are changed.
4. Press 3 to print the Server IDs you already have dened on your
terminal.
terminal configuration reports
The Terminal Conguration Report will print the terminal’s application and
OS versions, ID and phone numbers, option settings, as well as password,
printer and timeout settings.
To print a Terminal Conguration Report:
1. Press the ADMIN key followed by the number 2 key to enter the
REPORTS menu.
2. Press the number 4 key to print the TERM CFG.
3. Enter your MERCHANT Password and press the GREEN OK key. The
Reports section is password protected unless the default settings are
changed.
The Terminal Conguration Report will print.
emv parameter report
The EMV PARAMETER REPORT prints the EMV parameters that are
associated with your terminal.
To print an EMV Parameter Report:
1. Press the ADMIN key followed by the number 2 key to enter the
REPORTS menu.
2. Press the number 5 key to print the EMV PARAMETERS.
The EMV PARAMETERS Report will print.
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For Your Reference
unlocking a locked terminal
If you enter your ADMINISTRATOR or MERCHANT password incorrectly 5
times in a row, your terminal will lock and you will need to contact FIRST
DATA MERCHANT SERVICES at 1-888-263-1938.
reprinting a receipt
A REPRINT transaction prints a duplicate of the Cardholder Copy of the last
nancial transaction receipt that was printed.
If the last receipt printed was a report, you will need to go to
Admin—Reports to reprint the report.
To REPRINT a receipt:
1. From the TERM # SWIPE/KEY SERVER screen, press the F4 key.
2. Press YES. The last receipt will be reprinted.
about the paper roll
The terminal features an easy-loading printer for fast and easy replacement
of paper rolls. As the paper roll is running out, you will see your receipts
printing with red warning stripe. When the red stripe appears, it is time to
replace the paper roll.
We recommend you only use Ingenico approved paper rolls in the
iWL252 terminal. Contact your FIRST DATA MERCHANT SERVICES
REPRESENTATIVE at 1-888-263-1938 to order any supplies you
may require.
Paper Type: Paper thermal colour White
Width: 56 mm (2.2 in)
Length: 17 m (approx. 56 ft.)
Diameter: 40 mm (1.6 in)
SKU: PAPER-FD400, 2 X 48 ft.
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FirstData iWL252 Quick Setup Manual

Brand
FirstData
Model
iWL252
Category
Routers
Type
Quick Setup Manual
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