Oracle T1200 Maintenance Manual

Brand: Oracle

Model: T1200

Category: Servers

Type: Maintenance Manual

This manual is also suitable for

Tekelec 1200

Oracle

Communications

Tekelec 1200

Platform Maintenance

910-5680-001 Revision F

February 2014

Oracle

Communications Platform Maintenance

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Table of Contents

Chapter 1: Introduction...............................................................................10

Overview...............................................................................................................................................11

Scope and Audience............................................................................................................................11

Manual Organization...........................................................................................................................11

Related Publications............................................................................................................................11

Documentation Availability, Packaging, and Updates..................................................................12

Locate Product Documentation on the Customer Support Site....................................................12

Hardware Repair and Return.............................................................................................................13

Repair and Return Shipping Instructions.............................................................................14

Customer Care Center.........................................................................................................................15

Emergency Response...........................................................................................................................18

Chapter 2: Safety and Pre-Installation Requirements..........................19

Safety Information................................................................................................................................20

General.......................................................................................................................................20

Frames........................................................................................................................................20

Power.........................................................................................................................................21

Electrostatic Discharge............................................................................................................23

Components..............................................................................................................................23

Safety and Electromagnetic Compatibility.......................................................................................23

Generic Site Requirements..................................................................................................................24

Building Requirements............................................................................................................24

Earthquake Resistance.............................................................................................................24

Elevation....................................................................................................................................24

Fire Protection...........................................................................................................................24

Floor Loading............................................................................................................................25

HVAC Requirements...............................................................................................................25

Lighting......................................................................................................................................25

Relative Humidity....................................................................................................................25

Space Requirements.................................................................................................................25

Temperature Variation............................................................................................................25

Chapter 3: Hardware Diagnostics and Troubleshooting.....................27

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910-5680-001 Revision F, February 2014

Overview...............................................................................................................................................28

T1200 Application Server Troubleshooting......................................................................................28

About Console Access.............................................................................................................28

T1200 AS Power Supply Problems........................................................................................28

T1200 AS Drive Problems.......................................................................................................29

Hard Drives are not Recognized............................................................................................31

Hardware Diagnostic Testing............................................................................................................32

Procedure — Steps Before Diagnosing.................................................................................32

Verifying Proper Operation of Key System Lights.............................................................32

Confirming Loading of the Operating System....................................................................32

Diagnostics Pass but the Connection Fails...........................................................................32

Problems with Application Software that Ran Correctly Earlier......................................32

Referenced Procedures........................................................................................................................33

Checking Temperature in Application Server via Remote Management Module.........33

Procedure — Disabling the Periodic Drive Check Time....................................................33

Procedure — Moving a Drive.................................................................................................34

Procedure — Powering off Application Server...................................................................34

Reseating/Replacing T1200 AS Power Supply....................................................................36

Reseating/Replacing/Moving T1200 AS Hard Drive........................................................36

Procedure — Accessing the View/Edit SCSI Drive Menu................................................36

Chapter 4: Field Replaceable Units (FRUs).............................................37

Overview...............................................................................................................................................38

Customer-Replaceable and hot-swappable FRUs...............................................................38

Map of FRU Replacement Procedures..................................................................................38

Replacement Procedures.....................................................................................................................39

Procedure — Replacing a Breaker.........................................................................................39

Procedure — Replacing the PDP Alarm Card.....................................................................42

Procedure — Configuring the PDP Alarm Card.................................................................45

Replacing T1200 AS Hard Drive............................................................................................48

Replacing T1200 Power Supply Module...............................................................................54

Appendix A: External Hardware Connections.......................................56

T1200 AS External Interface Connections.........................................................................................57

Keyboard and Mouse Ports....................................................................................................57

Video Port..................................................................................................................................57

Universal Serial Bus (USB) Interface.....................................................................................58

Ethernet Connectors................................................................................................................59

Remote Management Module Connector.............................................................................60

Telco Alarms Connector..........................................................................................................60

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DC Power Supply Unit Input Connector.............................................................................61

Front Panel Switches and Status Indicators.........................................................................61

Appendix B: LED Descriptions.................................................................63

Overview...............................................................................................................................................64

Application Switch LEDs....................................................................................................................64

Content Switch LEDs...........................................................................................................................65

Modem Router LEDs...........................................................................................................................67

PDP Alarm Panel LEDs.......................................................................................................................69

T1200 Application Server LEDs.........................................................................................................71

Front View LEDs......................................................................................................................75

Rear View LEDs........................................................................................................................78

Glossary...............................................................................................................................80

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List of Figures

Figure 1: Power Supply Troubleshooting.....................................................................................................29

Figure 2: T1200 AS Drive LEDs, Flowchart 1 of 2.......................................................................................30

Figure 3: T1200 AS Drive LEDs, Flowchart 2 of 2.......................................................................................31

Figure 4: Hard Drives are not Recognized...................................................................................................31

Figure 5: Remote Management Module - Monitor Sensors.......................................................................33

Figure 6: Remote Management Console.......................................................................................................35

Figure 7: Remote Power Display...................................................................................................................35

Figure 8: Locate Failed Breaker......................................................................................................................39

Figure 9: Unscrew the Breaker.......................................................................................................................39

Figure 10: Removing Plastic Breaker Cover.................................................................................................40

Figure 11: Remove Breaker.............................................................................................................................40

Figure 12: Insert New Breaker........................................................................................................................41

Figure 13: Replace the Breaker Cover...........................................................................................................41

Figure 14: Replace the Screws........................................................................................................................42

Figure 15: Push Breaker to ON Position.......................................................................................................42

Figure 16: Unscrewing Alarm Card..............................................................................................................43

Figure 17: Removing the Alarm Card...........................................................................................................43

Figure 18: Locating Rails and Socket in Slot.................................................................................................44

Figure 19: Insert Alarm Card Carefully........................................................................................................44

Figure 20: Alarm Card Front and Side View................................................................................................45

Figure 21: Removing the Front Bezel............................................................................................................50

Figure 22: Removing a Drive Tray from the Chassis..................................................................................50

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Figure 23: Removing a Hard Drive from the Drive Tray...........................................................................51

Figure 24: Attaching a Hard Drive to the Drive Tray.................................................................................51

Figure 25: Inserting New Drive Assembly into Chassis.............................................................................52

Figure 26: Replacing the Front Bezel.............................................................................................................52

Figure 27: AC and DC Power Supplies.........................................................................................................55

Figure 28: Keyboard and Mouse Connectors and Pinouts.........................................................................57

Figure 29: Video Connector............................................................................................................................58

Figure 30: External USB Connector...............................................................................................................58

Figure 31: Stacked Ethernet Connector Pair.................................................................................................59

Figure 32: Telco Alarms Connector...............................................................................................................60

Figure 33: DC Power Input Connector and Pin Assignments...................................................................61

Figure 34: DC Power Supply Module Power Input Mating Connector...................................................61

Figure 35: T1200 AS Front Panel Board LED Indicators and Switches....................................................62

Figure 36: Application Switch - Front Panel LEDs......................................................................................64

Figure 37: Application Switch - Description of Front Panel LEDs............................................................65

Figure 38: Content Switch - Front Panel LEDs.............................................................................................66

Figure 39: Content Switch - Description of Front Panel LEDs..................................................................67

Figure 40: Modem Router - Front Panel LEDs.............................................................................................68

Figure 41: Modem Router - Rear LEDs.........................................................................................................68

Figure 42: Modem Router - Description of LEDs........................................................................................69

Figure 43: PDP Alarm Card............................................................................................................................70

Figure 44: T1200 Application Server LEDs...................................................................................................72

Figure 45: T1200 AS Ethernet Connectors....................................................................................................74

Figure 46: Power Supply LED........................................................................................................................74

Figure 47: T1200 Application Server LEDs...................................................................................................75

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910-5680-001 Revision F, February 2014

Figure 48: T1200 AS Ethernet Connectors....................................................................................................77

Figure 49: Power Supply LED........................................................................................................................78

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910-5680-001 Revision F, February 2014

List of Tables

Table 1: Basic RMA Types...............................................................................................................................13

Table 2: RMA Reasons for Return..................................................................................................................13

Table 3: Safety Information Icons and Text..................................................................................................20

Table 4: FRU Replacement Procedures for T1200 Platform.......................................................................38

Table 5: Individual Power Supply Input Monitoring (DIP Switches S2 and S3)....................................46

Table 6: Alarm Input Monitoring (DIP Switch S4)......................................................................................47

Table 7: Keyboard and Mouse Port Pin-Out................................................................................................57

Table 8: Video Connector Pin-Out.................................................................................................................58

Table 9: External USB Connector Pin-Out....................................................................................................59

Table 10: Ethernet Connector Pin-Out..........................................................................................................59

Table 11: Telco Alarms Connector Pin-Out..................................................................................................60

Table 12: DC Power Supply Module Input Pin Assignments...................................................................61

Table 13: Front Panel LED Descriptions (T1200 AS)...................................................................................62

Table 14: Front Panel LED Descriptions (T1200 AS)...................................................................................72

Table 15: DC Power Supply LED Indicators................................................................................................74

Table 16: Front Panel LED Descriptions (T1200 AS)...................................................................................75

Table 17: DC Power Supply LED Indicators................................................................................................78

910-5680-001 Revision F, February 2014

Chapter

Introduction

This chapter contains general information about

manual organization, scope, and audience, related

Topics:

•

Overview.....11

documetation, how to locate customer

•

Scope and Audience.....11

documentation on the Customer Support site, how

to get technical assistance, and RMA requirements.

•

Manual Organization.....11

•

Related Publications.....11

•

Documentation Availability, Packaging, and

Updates.....12

•

Locate Product Documentation on the Customer

Support Site.....12

•

Hardware Repair and Return.....13

•

Customer Care Center.....15

•

Emergency Response.....18

910-5680-001 Revision F, February 2014

Overview

The Tekelec 1200 integrated application platform (T1200 platform) is a complete solution consisting

of hardware, operating system, and middleware. The T1200 platform has a modular hardware

architecture and allows hardware co-mingling to consolidate product configurations of multiple

product families to one common cabinet. Tekelec platform software provides alarm management and

configuration of each hardware component. Tekelec platform maintenance covers the T1200

components.

Scope and Audience

This manual provides safety information, site requirements, hardware diagnostics, replacement

procedures for field-replaceable units. Where applicable, hardware component configuration is

performed through the product application. Instructions can be found in the administrator section of

the respective online-help system, which is provided with the product application on the same or a

separate DVD.

This manual is intended for maintenance personnel who must maintain the T1200 platform. For a list

of system generated alarms and error messages and their procedures, refer to the Platform Alarm

Manual.

Manual Organization

This manual is organized into the following chapters:

•

Introduction contains general information about manual organization, scope, and audience, related

documentation, how to locate customer documentation on the Customer Support site, how to get

technical assistance, and RMA requirements.

•

Safety and Pre-Installation Requirements provides safety information when handling hardware

components, electromagnetic compatibility, and typical site requirements.

•

provides detailed descriptions of the platform hardware components.

•

contains information describing how to unpack and install the application cabinet.

Related Publications

This document has the following related publications, which can be found either on the same

documentation disc, on the application documentation disc, or on the Customer Support site:

• Tekelec 5100 Integrated Application Platform: System Overview

• T5100 Field Replaceable Unit (FRU) Procedures

• PM&C/T5100 ATCA Platform Troubleshooting Guide

• PM&C/T5100 Initial Installation and Configuration User's Guide

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IntroductionPlatform Maintenance

Click a subject folder to browse through a list of related files.

5. To download a file to your location, right-click the file name and select Save Target As.

Hardware Repair and Return

Any system components being returned for repair or replacement must be processed through the

Tekelec Return Material Authorization (RMA) procedures. A hardware repair is defined as an item

returned to Tekelec due to a failure, with the returned item being repaired and returned to the customer.

It is essential that serial numbers are recorded correctly. RMAs cannot be created without a valid serial

number. All repair and quality information is tracked by serial number. Table 1: Basic RMA Types lists

the basic RMA types. Table 2: RMA Reasons for Return lists the RMA return reasons.

Table 1: Basic RMA Types

TurnaroundDescriptionReplacement Type

Same Day ShipmentCustomer requests the URGENT

replacement of a damaged

product

Priority Advance Replacement

Shipment Within 3 Business

Days

Customer request the

replacement of a damaged

product

Advance Replacement

Shipment Within 5 Days After

Receipt

Customer will return a damaged

product for repair

Repair / Return

Depends on Urgency - Shipment

Within 3 Business Days

A damaged part, such as a cable,

is replaced, but the Customer

does not return the damaged

product

Expendable

Table 2: RMA Reasons for Return

DescriptionReason for Return

Product damaged by environmental phenomena

such as water damage or earthquake.

Damaged by Environment

Damaged between shipment from Tekelec and

receipt at the Customer’s installation site.

Damaged in Shipment

Product is not functional when it is first installed

at the Customer’s location.

DOA – Dead on Arrival

Products returned from lab sites.Lab Return

Defect to be captured by Quality or Engineering

(not Product Recall).

Product Capture

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IntroductionPlatform Maintenance

DescriptionReason for Return

Anything wrong with the part that doesn’t fall

into another category.

Product Deficiency

Products recalled by divisions for the repair of a

defect or replacement of defective products.

Product Recall

Anything returned without the product being

defective.

Return – No Product Deficiency

Repair and Return Shipping Instructions

All returned equipment, assemblies, or subassemblies must be shipped to the Tekelec Repair and

Return Facility specified by the Customer Care Center. The item being returned must be shipped in the

original carton or in an equivalent container assuring proper static handling procedures and with the

freight charges prepaid.

The assigned RMA number must be clearly printed on the “RMA#:” line of the shipping label on the

outside of the shipping package. If the RMA number is not placed on the label, the return could be

delayed.

Procedure - RMA

Obtain and confirm the following information before contacting the Customer Care Center:

• Your name:

• Company name:

• Call-back number:

• Email address:

• Which product you are calling about?

• Site location:

• CLEI number

• System serial number (NT, CE, LM, DS, etc.):

• Complete software release (e.g., 28.0.1-41.53.0):

• Upgrade forms

WI005153

WI005154

WI005218

WI005219

WI005220

• Tekelec card type: (e.g., MPL, DSM, etc.):

• Tekelec card part number (870-####-##):

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IntroductionPlatform Maintenance

• Associated serial number (102########):

• Reason for return or replacement (isolated from system):

• Full name of person the replacement card is being shipped to:

• Shipping address:

Note: If possible, include associated alarms (UAMs) and a copy of the associated output (capture

file).

Contact the Customer Care Center and request a Return of Material Authorization (RMA).

If the item is a like-for-like advance replacement, the Customer Care Center arranges for shipment

of the replacement item to the customer.

a) Wait for the replacement component to arrive.

b) Package the defective component in the box of materials you received with your replacement.

Use proper static handling procedures.

c) Label the outside and inside of the box with your RMA number clearly visible. Place the packing

slip from the received replacements on the inside of your box.

d) Ship the defective component to the return address listed on the packing slip.

If the item is a repair/return, the Customer Care Center arranges for shipment of the replacement

item to the customer.

a) Package the defective component in a suitable package for shipping. Use proper static handling

procedures.

b) Label the outside and inside of the box with your RMA number clearly visible. Include a packing

slip with all the information from Step 1 along with the RMA number.

c) Ship the defective component to the following address:

TEKELEC

Attn: RMA Department

5200 Paramount Parkway

Morrisville, NC 27560

RMA#: <assigned by Tekelec>

d) Wait for the repaired component to arrive.

Customer Care Center

The Tekelec Customer Care Center is your initial point of contact for all product support needs. A

representative takes your call or email, creates a Customer Service Request (CSR) and directs your

requests to the Tekelec Technical Assistance Center (TAC). Each CSR includes an individual tracking

number. Together with TAC Engineers, the representative will help you resolve your request.

The Customer Care Center is available 24 hours a day, 7 days a week, 365 days a year, and is linked

to TAC Engineers around the globe.

Tekelec TAC Engineers are available to provide solutions to your technical questions and issues 7

days a week, 24 hours a day. After a CSR is issued, the TAC Engineer determines the classification of

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IntroductionPlatform Maintenance

•

Mexico

Phone:

001-888-367-8552

•

Peru

Phone:

0800-53-087

•

Puerto Rico

Phone:

1-888-367-8552

•

Venezuela

Phone:

0800-176-6497

•

Europe, Middle East, and Africa

Regional Office Hours:

8:30 a.m. through 5:00 p.m. (GMT), Monday through Friday, excluding holidays

•

Signaling

Phone:

+44 1784 467 804 (within UK)

•

Software Solutions

Phone:

+33 3 89 33 54 00

•

Asia

•

India

Phone:

+91-124-465-5098 or +1-919-460-2150

TAC Regional Support Office Hours:

10:00 a.m. through 7:00 p.m. (GMT plus 5 1/2 hours), Monday through Saturday, excluding

holidays

•

Singapore

Phone:

+65 6796 2288

TAC Regional Support Office Hours:

9:00 a.m. through 6:00 p.m. (GMT plus 8 hours), Monday through Friday, excluding holidays

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IntroductionPlatform Maintenance

Emergency Response

In the event of a critical service situation, emergency response is offered by the Tekelec Customer Care

Center 24 hours a day, 7 days a week. The emergency response provides immediate coverage, automatic

escalation, and other features to ensure that the critical situation is resolved as rapidly as possible.

A critical situation is defined as a problem with the installed equipment that severely affects service,

traffic, or maintenance capabilities, and requires immediate corrective action. Critical situations affect

service and/or system operation resulting in one or several of these situations:

• A total system failure that results in loss of all transaction processing capability

• Significant reduction in system capacity or traffic handling capability

• Loss of the system’s ability to perform automatic system reconfiguration

• Inability to restart a processor or the system

• Corruption of system databases that requires service affecting corrective actions

• Loss of access for maintenance or recovery operations

• Loss of the system ability to provide any required critical or major trouble notification

Any other problem severely affecting service, capacity/traffic, billing, and maintenance capabilities

may be defined as critical by prior discussion and agreement with the Tekelec Customer Care Center.

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IntroductionPlatform Maintenance

Chapter

Safety and Pre-Installation Requirements

This chapter provides information pertaining to

safety, electromagnetic compatibility, and typical

site requirements.

Topics:

•

Safety Information.....20

•

Safety and Electromagnetic Compatibility.....23

•

Generic Site Requirements.....24

910-5680-001 Revision F, February 2014

Safety Information

General

The icons and text shown in Table 3: Safety Information Icons and Text are used throughout this manual

to alert the reader, to assure personnel safety, to minimize service interruptions, and to warn of potential

equipment damage.

Note: All personnel must be aware of and conform to the safety information provided in each “Safety

Information” section of this manual.

Table 3: Safety Information Icons and Text

Tip: (This icon and text indicate the possibility of personnel injury and equipment damage.)

Danger: (This icon and text indicate the possibility of personnel injury.)

Attention: (This icon and text indicate the possibility of equipment damage and personnel injury.)

Caution: (This icon and text indicate the possibility of service interruption and

personnel injury.)

Warning: All personnel associated with the installation of these systems must adhere

to all safety precautions and use required protection equipment to avoid the possibility

of injury, equipment damage, service degradation, or service interruption.

Warning: This procedure may interrupt service. When possible, perform maintenance

during low traffic and database provisioning periods, such as the maintenance window

Frames

Topple: Always read and understand instructions thoroughly and completely before

working on, moving, raising or lowering the cabinet, any portion of the cabinet,

attachments to the cabinet, or equipment.

Topple: Never try to unpack any frame from the shipping container without at least

two people to steady any movement of the frame and related components. At least two

people are required to safely move and position a frame into place.

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Safety and Pre-Installation RequirementsPlatform Maintenance

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Oracle T1200 Maintenance Manual

Brand: Oracle

Model: T1200

Category: Servers

Type: Maintenance Manual

This manual is also suitable for

Tekelec 1200

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Oracle T1200 Maintenance Manual

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Oracle T1200 Maintenance Manual

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