Polycom VVX 350 User manual

Brand: Polycom

Model: VVX 350

Category: Telephones

Type: User manual

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USER GUIDE 5.8.0 | May 2018 | 3725-48812-001

Polycom

VVX

Business IP

Phones with Skype for Business

translated into another language or format, or transmitted in any form or by any means, electronic or

mechanical, for any purpose, without the express written permission of Polycom, Inc.

6001 America Center Drive

San Jose, CA 95002

USA

Trademarks Polycom

, the Polycom logo and the names and marks associated with Polycom products

are trademarks and/or service marks of Polycom, Inc. and are registered and/or common law marks in the

United States and various other countries.

All other trademarks are property of their respective owners. No portion hereof may be reproduced or

transmitted in any form or by any means, for any purpose other than the recipient's personal use, without

the express written permission of Polycom.

End User License Agreement By installing, copying, or otherwise using this product, you acknowledge

that you have read, understand and agree to be bound by the terms and conditions of the End User

License Agreement for this product. The EULA for this product is available on the Polycom Support page

for the product.

Patent Information The accompanying product may be protected by one or more U.S. and foreign

patents and/or pending patent applications held by Polycom, Inc.

Open Source Software Used in this Product This product may contain open source software. You may

receive the open source software from Polycom up to three (3) years after the distribution date of the

applicable product or software at a charge not greater than the cost to Polycom of shipping or distributing

the software to you. To receive software information, as well as the open source software code used in

this product, contact Polycom by email at mailto:[email protected] (for video products) or

mailto:[email protected] (for voice products).

Disclaimer While Polycom uses reasonable efforts to include accurate and up-to-date information in this

document, Polycom makes no warranties or representations as to its accuracy. Polycom assumes no

liability or responsibility for any typographical or other errors or omissions in the content of this document.

Limitation of Liability Polycom and/or its respective suppliers make no representations about the

suitability of the information contained in this document for any purpose. Information is provided "as is"

without warranty of any kind and is subject to change without notice. The entire risk arising out of its use

remains with the recipient. In no event shall Polycom and/or its respective suppliers be liable for any

direct, consequential, incidental, special, punitive or other damages whatsoever (including without

limitation, damages for loss of business profits, business interruption, or loss of business information),

even if Polycom has been advised of the possibility of such damages.

Customer Feedback We are striving to improve our documentation quality and we appreciate your

feedback. Email your opinions and comments to mailto:[email protected].

Polycom Support Visit the Polycom Support Center for End User License Agreements, software

downloads, product documents, product licenses, troubleshooting tips, service requests, and more.

Contents

Before You Begin............................................................................................... 9

Audience, Purpose, and Required Skills.............................................................................9

Related Documentation.......................................................................................................9

Getting Started with Polycom

VVX

Business IP Phones.......................... 10

Overview of Phone Hardware and Keys........................................................................... 10

VVX 250 Hardware.................................................................................................10

VVX 350 Hardware.................................................................................................12

VVX 450 Hardware.................................................................................................14

Securing Your Phone with the Security Slot...........................................................16

Accessing Screens on VVX Business IP Phones ............................................................ 16

Access the Main Menu........................................................................................... 17

Access the Calls Screen........................................................................................ 17

Access the Lines Screen........................................................................................18

Switch Among Phone Screens...............................................................................18

Icons and Status Indicators on VVX Business IP Phones................................................ 19

Entering Information in Data Fields...................................................................................20

Entering Information Using the Dial Pad................................................................ 21

Entering Chinese Characters with PinYin.............................................................. 22

Logging in to and Locking Your Phone......................................................... 23

Signing in to Skype for Business on VVX Business IP Phones........................................ 23

Set the Time and Date Format............................................................................... 24

Sign Out of Skype for Business..............................................................................24

Signing into a VVX Phone as a Guest User......................................................................25

Sign Into Skype for Business as a Guest Using BTOE on Your Computer............26

Locking Your Phone..........................................................................................................26

Set a Lock Code.....................................................................................................27

Lock Your Phone....................................................................................................27

Unlock the Phone................................................................................................... 28

Change Your Lock Code........................................................................................ 28

Reset Your Lock Code........................................................................................... 28

Polycom, Inc. 1

Disable Device Lock...............................................................................................28

Audio Calls........................................................................................................29

Placing and Answering Audio Calls.................................................................................. 29

Placing Audio Calls................................................................................................ 29

Redial a Number.................................................................................................... 33

Answering Audio Calls........................................................................................... 33

Switch Among the Handset, Headset, and Speakerphone............................................... 35

Mute and Unmute Audio................................................................................................... 35

Holding and Resuming Calls.............................................................................................35

Hold a Call..............................................................................................................35

Resume a Call........................................................................................................36

End an Active Audio Call...................................................................................................36

End a Held Call...................................................................................................... 36

Transferring Calls..............................................................................................................36

Choose a Default Transfer Type............................................................................ 36

Transfer a Call........................................................................................................37

Cancel a Transfer...................................................................................................37

Parking and Retrieving Calls on the Skype for Business Server...................................... 37

Park Skype for Business Calls............................................................................... 38

Retrieving Parked Skype for Business Calls.......................................................... 38

Managing Calls................................................................................................................. 39

Display Calls from the Lines Screen...................................................................... 39

Display Calls from the Calls Screen....................................................................... 39

Manage a Call from the Calls Screen.....................................................................40

Ignoring or Rejecting Incoming Calls................................................................................ 40

Ignore or Silence an Incoming Call........................................................................ 40

Reject Incoming Calls.............................................................................................40

Reject Calls from a Contact....................................................................................40

Rejecting Calls with Do Not Disturb....................................................................... 41

Redirecting Incoming Calls............................................................................................... 42

Forwarding Incoming Skype for Business Calls..................................................... 42

Divert Calls to a Contact.........................................................................................43

Conference Calls.............................................................................................. 44

Tips for Conference Calls..................................................................................................44

Initiating a Skype for Business Conference Call............................................................... 44

Initiate a Skype for Business Conference.............................................................. 44

Initiate a Conference Call during a Skype for Business Call.................................. 45

Initiating a Group Conference Call.................................................................................... 45

Initiate a Group Conference Call............................................................................ 45

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Initiate a Group Conference Call with a Distribution List........................................ 45

Add Contacts to a Skype for Business Conference Call................................................... 46

Send Contacts Active Conference Information................................................................. 46

Viewing a List of Skype for Business Conference Participants.........................................46

Exit the Roster........................................................................................................47

Return to the Roster............................................................................................... 47

Managing Skype for Business Conference Participants................................................... 47

Muting Conference Participants............................................................................. 48

Demote or Promote Conference Participants.........................................................48

Enable and Disable Conference Announcements..................................................49

Remove Conference Participants...........................................................................49

Lock and Unlock a Conference Call....................................................................... 49

Admit or Deny Participants to a Locked Conference Call...................................... 49

Shared Lines.....................................................................................................51

Shared Line Limitations.....................................................................................................51

Missed and Received Calls on Shared Lines....................................................................51

Hold a Call Privately on a Shared Line............................................................................. 51

Shared Line Appearance for Skype for Business............................................................. 52

Shared Line Appearance Limitations..................................................................... 52

Answering SLA Calls..............................................................................................52

Resume Held SLA Calls.........................................................................................53

Boss-Admin for Skype for Business..................................................................................53

Assign Delegates................................................................................................... 53

View the Delegates Group..................................................................................... 54

View the Boss Group..............................................................................................54

Set a Ringtone for Boss Calls................................................................................ 54

Edit the Delegates Group....................................................................................... 55

Managing Calls on the Boss's Line........................................................................ 55

Join Conference Calls for a Boss........................................................................... 57

Recording Audio Calls.....................................................................................59

Guidelines when Recording Calls..................................................................................... 59

Record a Call.................................................................................................................... 60

Manage a Call while Recording........................................................................................ 60

Pause a Recording............................................................................................................60

Resume a Recording........................................................................................................ 60

Stop Recording................................................................................................................. 60

Record a Conference Call.................................................................................................61

Browse Recorded Calls.....................................................................................................61

Play a Recorded Call........................................................................................................ 61

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Pause and Resume Played Recordings........................................................................... 62

Stop Playing a Recording..................................................................................................62

Rename a Recording........................................................................................................ 62

Delete a Recording........................................................................................................... 62

Call Lists, Distribution Lists, and Directories................................................64

Recent Calls......................................................................................................................64

View Recent Calls.................................................................................................. 64

Sort Recent Call Entries......................................................................................... 65

Sort Entries by Call Type........................................................................................65

Edit a Recent Call Entry......................................................................................... 65

Delete a Recent Call Entry..................................................................................... 65

Save a Recent Call Entry....................................................................................... 66

View Call Details.................................................................................................... 66

Contact Directory.............................................................................................................. 66

Search for a Contact in the Contact Directory........................................................66

Add a Contact to the Contact Directory..................................................................67

View Contact Information....................................................................................... 67

Update a Contact's Information..............................................................................67

Delete a Contact from the Contact Directory..........................................................68

Corporate Directory...........................................................................................................68

Searching the Corporate Directory.........................................................................68

Add Corporate Directory Contacts to the Contact Directory...................................69

Searching the Skype for Business and Outlook Directories..............................................69

Search the Skype for Business Directory...............................................................69

Saving Contacts from the Skype for Business Directory........................................70

Search the Outlook Directory................................................................................. 70

Save Outlook Contacts to the Contact Directory....................................................71

Managing Skype for Business Distribution Lists............................................................... 71

Maximum Number of Distribution List Members.................................................... 71

Search for Skype for Business Distribution Lists....................................................71

Save a Distribution List to the Contacts List...........................................................72

View Contact Information for a Distribution List .................................................... 72

View Contact Information for a Member of a Distribution List ............................... 72

Delete a Distribution List ....................................................................................... 72

Favorites and Contact Lists............................................................................ 74

Managing Favorites...........................................................................................................74

Add Favorites......................................................................................................... 74

Viewing Favorites................................................................................................... 74

Reorder Favorites...................................................................................................75

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Delete Favorites..................................................................................................... 75

Skype for Business Contacts............................................................................................ 75

Unified Contact Store............................................................................................. 75

Add a Contact to Your Microsoft Skype for Business Contact List.........................76

View Skype for Business Favorites and Groups.................................................... 76

Assign Skype for Business Contacts to Line Keys.................................................77

Skype for Business Contacts' Presence Information..............................................77

View a Skype for Business Contacts' Information..................................................79

Change the Privacy Relationship for a Contact......................................................79

Accessing, Sending, and Broadcasting Messages.......................................80

Access Skype for Business Voicemail Messages.............................................................80

Managing Skype for Business Voicemail Messages.........................................................80

Call a Contact from Voicemail................................................................................ 80

Delete Voicemail Messages................................................................................... 80

Mark Message as Read......................................................................................... 81

Instant Messaging............................................................................................................. 81

Send Instant Messages..........................................................................................81

Read Instant Messages..........................................................................................81

Reply to Instant Messages..................................................................................... 82

Delete Instant Messages........................................................................................82

Broadcasting Messages with Group Paging..................................................................... 82

Send a Group Page................................................................................................83

Receiving Pages.................................................................................................... 83

Group Paging Settings........................................................................................... 84

Broadcasting Messages with Push to Talk....................................................................... 85

Send a PTT Broadcast........................................................................................... 85

Receiving PTT Broadcasts.....................................................................................86

Reply to PTT Broadcasts....................................................................................... 87

End PTT Broadcasts.............................................................................................. 87

Push To Talk Settings............................................................................................ 87

Phone Applications..........................................................................................89

Using the Calendar........................................................................................................... 89

Open the Calendar................................................................................................. 89

Navigate Day View................................................................................................. 89

Navigate to Other Views.........................................................................................90

Navigate Month View............................................................................................. 90

Display Meeting View on the Calendar.................................................................. 90

Return to Day View................................................................................................ 90

Meeting Reminders................................................................................................ 91

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Joining Calendar Meetings.....................................................................................92

Navigating the Web and Idle Browsers............................................................................. 93

View the Idle Browser.............................................................................................93

Open the Web Browser.......................................................................................... 93

Polycom

VVX

Business IP Phones Settings.............................................. 95

Password Required to Access Basic Settings.................................................................. 95

Set the Language..............................................................................................................95

Time and Date Display......................................................................................................96

Change the Time and Date Format........................................................................96

Disable the Time and Date Display........................................................................ 96

Backlight Intensity and Timeout........................................................................................ 96

Set the Backlight Intensity...................................................................................... 97

Set the Backlight Timeout...................................................................................... 97

Changing Your Background.............................................................................................. 97

Change the Background Picture............................................................................ 98

Adding Personal Photos as Your Background....................................................... 98

Reset Your Background......................................................................................... 99

Customizing Line Keys....................................................................................................100

Show Only Your Line Registration....................................................................... 100

Enable Line Key Customization........................................................................... 100

Insert an Empty Line Key..................................................................................... 100

Clear a Line Key...................................................................................................101

Delete a Line Key................................................................................................. 101

Reset Customized Line Keys............................................................................... 101

Screen Savers.................................................................................................................101

Enable Screen Savers..........................................................................................101

Use Personal Photos as Screen Savers.............................................................. 102

Disable the Screen Saver.....................................................................................103

Use Your Phone as a Digital Picture Frame................................................................... 103

Picture Frame Icons............................................................................................. 104

Power-Saving Mode........................................................................................................105

Change Your Office Hours for Power-Saving Mode.............................................105

Change Idle Timeouts for Power-Saving Mode....................................................105

Changing Audio Settings.................................................................................................106

Change Incoming Call Notifications..................................................................... 106

Set a Ringtone for Incoming Calls........................................................................106

Set a Ringtone for Individual Contacts................................................................. 106

Change the Volume..............................................................................................107

Enable Acoustic Fence.........................................................................................107

Update Your Skype for Business Presence.................................................................... 107

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Adding a Profile Photo to Display on the Lock Screen....................................................108

Disable Hot Desking........................................................................................................108

Connecting to a Wireless Network............................................................... 109

Enable Wireless Network Connectivity........................................................................... 109

Connect to a Secured Wireless Network........................................................................ 110

Disconnect from a Wireless Network.............................................................................. 110

Remove a Wireless Network...........................................................................................110

Phone Accessories and Computer Applications........................................ 111

Using a Headset with Your Phone.................................................................................. 111

Connecting a Headset..........................................................................................111

Use Your Headset for All Calls.............................................................................112

Reactivate Headset Memory Mode...................................................................... 112

Using Electronic Hookswitch................................................................................ 112

Disconnect Your Headset.....................................................................................114

Controlling Your Phone with Polycom Desktop Connector............................................. 114

Setting Up and Enabling the Polycom Desktop Connector.................................. 114

Using the Polycom Desktop Connector................................................................118

Connecting to Skype for Business on Your Phone using Better Together over

Ethernet......................................................................................................................121

Installing the Polycom Better Together over Ethernet Connector........................ 121

Pairing Your Phone with Your Computer............................................................. 122

Set Your Phone as Your Primary Audio Device................................................... 124

Use BToE to Open the Web Configuration Utility.................................................125

Using BToE to Lock and Unlock Your Phone.......................................................125

Using BToE to Manage Calls on Your Phone and Skype for Business Client..... 125

Disable BToE on Your Phone.............................................................................. 127

Stop BToE on Your Computer..............................................................................127

Uninstall the Polycom BToE Connector............................................................... 127

Accessibility Features .................................................................................. 129

Features for Hearing-Impaired Users..............................................................................129

Features for Mobility-Impaired Users.............................................................................. 130

Features for Vision-Impaired and Blind Users................................................................ 131

Maintaining Polycom

VVX

Business IP Phones.......................................132

Investigate Warnings.......................................................................................................132

Remove Warnings...........................................................................................................132

Restart Your Phone.........................................................................................................133

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Update the Phone's Configuration ................................................................................. 133

Test the Hardware...........................................................................................................133

Cleaning the Screen........................................................................................................134

View Software Details..................................................................................................... 134

Updating Your Skype for Business Phone Software.......................................................134

View Software Update Information.......................................................................134

Update Your Skype for Business Phone Software...............................................134

Update Skype for Business Software Later..........................................................135

Troubleshooting............................................................................................. 136

Speakerphone.................................................................................................................136

USB Port......................................................................................................................... 136

Check the Status of the Calendar................................................................................... 137

Polycom Desktop Connector...........................................................................................137

Troubleshoot Audio and Echo Issues............................................................................. 138

Recording Issues and Solutions......................................................................................138

Better Together over Ethernet.........................................................................................138

Troubleshoot Polycom BToE Connector Installation............................................139

Troubleshoot Polycom BToE Connector Start Issues.......................................... 139

Troubleshoot Pairing Your Phone with Your Computer....................................... 139

Troubleshoot Polycom BToE Connector with a USB Audio Device..................... 140

Regenerate a Pairing Code for Manual BToE Pairing..........................................140

Login Credentials............................................................................................................ 140

Set Log Levels................................................................................................................ 141

Send Log Files to the Skype for Business Server Using the Web Configuration Utility.. 141

Send Log Files to the Skype for Business Server...........................................................141

Reset the Phone to Factory Defaults.............................................................................. 141

Using an Approved Power Source.................................................................................. 142

Contents

Polycom, Inc. 8

Before You Begin

Topics:

• Audience, Purpose, and Required Skills

• Related Documentation

This Polycom VVX Business IP Phones with Skype for Business User Guide contains overview

information for navigating and performing tasks on Polycom

VVX

Business IP Phones.

This user guide contains information for the following Polycom

VVX

products:

• VVX 250 business IP phones

• VVX 350 business IP phones

• VVX 450 business IP phones

Audience, Purpose, and Required Skills

This guide is intended for beginning users, as well as intermediate and advanced users, who want to

learn more about the features available with VVX business IP phones.

Related Links

Use Your Phone as a Digital Picture Frame on page 103

Use Personal Photos as Screen Savers on page 102

VVX 250 Hardware

The following figure displays the hardware features on VVX 250 business IP phones. The table lists each

feature numbered in the figure.

Polycom, Inc. 10

VVX 250 hardware features

VVX 250 Hardware Features

Reference

Number

Feature Feature Description

1 Line keys Enable you to select a phone line, view calls on a line,

or quickly call a favorite contact.

2 Reversible tab Secures the handset in the cradle when your phone

stand is positioned at a high angle. To secure the

handset, remove the tab, reverse it so the protrusion

points up, and re-insert it. Position the handset so the

protrusion on the tab fits into the slot on the handset.

3 Speaker Provides ringer and speakerphone audio output.

4 Back key Enables you to return to the previous screen.

5 Transfer key Transfers an active call to a contact.

6 Hold key Holds an active call or resumes a held call.

7 Volume keys Adjust the volume of the handset, headset, speaker,

and ringer.

8 Dial pad Enables you to enter numbers, letters, and special

characters. You can also use the dial pad keys to

select menu items that have index numbers.

9 Mute key Mutes local audio during calls and conferences.

Getting Started with Polycom

VVX

Business IP Phones

Polycom, Inc. 11

Reference

Number

Feature Feature Description

10 Speakerphone key Enables you to place and receive calls using the

speakerphone.

11 Headset key Enables you to place and receive calls through a

headset.

12 USB Port Enables you to attach a USB flash drive or USB

headset.

13 Home key Displays the Home screen from other screens and

displays the Lines and Calls screen from the Home

screen.

14 Navigation keys / Select key Scrolls through information or options displayed on the

phone's screen. Selects a field of displayed data.

15 Soft keys Enable you to select context sensitive keys that display

along the bottom of the screen.

16 Security slot (on back) Enables you to attach a universal security cable lock to

your phone so you can secure it to a desktop.

17 Screen Shows a 7.1 cm (2.8 in) color display that enables you

to view menu options and data.

18 Message Waiting Indicator Flashes red to indicate when you have new messages.

VVX 350 Hardware

The following figure displays the hardware features on VVX 350 business IP phones. The table lists each

feature numbered in the figure.

Getting Started with Polycom

VVX

Business IP Phones

Polycom, Inc. 12

VVX 350 hardware features

VVX 350 Hardware Feature Descriptions

Reference

Number

Feature Feature Description

1 Line keys Enable you to select a phone line, view calls on a line,

or quickly call a favorite contact.

2 Reversible tab Secures the handset in the cradle when your phone

stand is positioned at a high angle. To secure the

handset, remove the tab, reverse it so the protrusion

points up, and re-insert it. Position the handset so the

protrusion on the tab fits into the slot on the handset.

3 Speaker Provides ringer and speakerphone audio output.

4 Back key Enables you to return to the previous screen.

5 Transfer key Transfers an active call to a contact.

6 Messages key Enables you to access and manage instant and voice

messages.

7 Hold key Holds an active call or resumes a held call.

8 Volume keys Adjust the volume of the handset, headset, speaker,

and ringer.

Getting Started with Polycom

VVX

Business IP Phones

Polycom, Inc. 13

Reference

Number

Feature Feature Description

9 Dial pad Enables you to enter numbers, letters, and special

characters. You can also use the dial pad keys to

select menu items that have index numbers.

10 Mute key Mutes local audio during calls and conferences.

11 Speakerphone key Enables you to place and receive calls using the

speakerphone.

12 Headset key Enables you to place and receive calls through a

headset.

13 USB Port Enables you to attach a USB flash drive or USB

headset.

14 Home key Displays the Home screen from other screens and

displays the Lines and Calls screen from the Home

screen.

15 Navigation keys / Select key Scrolls through information or options displayed on the

phone's screen. Selects a field of displayed data.

16 Soft keys Enable you to select context sensitive keys that display

along the bottom of the screen.

17 Security slot (on back) Enables you to attach a universal security cable lock to

your phone so you can secure it to a desktop.

18 Screen Shows a 8.89 cm (3.5 in) color screen with a backlight

that enables you to view menu options and data.

19 Message Waiting Indicator Flashes red to indicate when you have new messages.

VVX 450 Hardware

The following figure displays the hardware features on VVX 450 business IP phones. The table lists each

feature numbered in the figure.

Getting Started with Polycom

VVX

Business IP Phones

Polycom, Inc. 14

VVX 450 hardware features

VVX 450 Hardware Feature Descriptions

Reference

Number

Feature Feature Description

1 Line keys Enable you to select a phone line, view calls on a line,

or quickly call a favorite contact.

2 Reversible tab Secures the handset in the cradle when your phone

stand is positioned at a high angle. To secure the

handset, remove the tab, reverse it so the protrusion

points up, and re-insert it. Position the handset so the

protrusion on the tab fits into the slot on the handset.

3 Speaker Provides ringer and speakerphone audio output.

4 Back key Enables you to return to the previous screen.

5 Transfer key Transfers an active call to a contact.

6 Messages key Enables you to access and manage instant and voice

messages.

7 Hold key Holds an active call or resumes a held call.

8 Volume keys Adjust the volume of the handset, headset, speaker,

and ringer.

Getting Started with Polycom

VVX

Business IP Phones

Polycom, Inc. 15

Reference

Number

Feature Feature Description

9 Dial pad Enables you to enter numbers, letters, and special

characters. You can also use the dial pad keys to

select menu items that have index numbers.

10 Mute key Mutes local audio during calls and conferences.

11 Speakerphone key Enables you to place and receive calls using the

speakerphone.

12 Headset key Enables you to place and receive calls through a

headset.

13 USB Port Enables you to attach a USB flash drive or USB

headset.

14 Home key Displays the Home screen from other screens and

displays the Lines and Calls screen from the Home

screen.

15 Navigation keys / Select key Scrolls through information or options displayed on the

phone's screen. Selects a field of displayed data.

16 Soft keys Enable you to select context sensitive keys that display

along the bottom of the screen.

17 Security slot (on back) Enables you to attach a universal security cable lock to

your phone so you can secure it to a desktop.

18 Screen Shows a 10.9 cm (4.3 in) color display with a backlight

that enables you to view menu options and data.

19 Message Waiting Indicator Flashes red to indicate when you have new messages.

Securing Your Phone with the Security Slot

By fastening one end of a universal security cable to a desk or table and the other end to the security slot

available on VVX business IP phones, you can prevent your phone from being removed.

See the hardware figure for your phone for the location of the security slot . Refer to the universal

security documentation for more information on securing your phone.

Accessing Screens on VVX Business IP Phones

You can access the following screens on your phone:

▪ Main Menu—Displays menu options for settings and device information.

▪ Calls Screen—Displays all active and held calls on your line.

Getting Started with Polycom

VVX

Business IP Phones

Polycom, Inc. 16

▪ Lines Screen—Displays your phone lines, favorites, and conditional soft keys.

Access the Main Menu

On VVX business IP phones, you can access phone features and settings from the Main Menu screen.

Main Menu on VVX 250 Phones

Procedure

1. Press .

Access the Calls Screen

You can access the Calls screen when you have one held call or an active and held call in progress on

your phone.

The Calls screen is automatically displayed when you have an active call and one or more held calls on

your phone. The total number of calls is displayed on your line. If you have multiple lines on your phone,

the calls display under the associated line, as shown next.

Call Screen on VVX 250

Procedure

1. During a call, do one of the following:

• Press the Home key .

Getting Started with Polycom

VVX

Business IP Phones

Polycom, Inc. 17

• From the Lines screen, press the Calls soft key.

Access the Lines Screen

The Lines screen is the default screen that displays when VVX business IP phones are not in use.

When you have multiple calls on your phone, the number of calls is displayed next to the line number.

You can view your phone lines, favorites, and soft keys on the Lines screen, as shown next.

Phone line, favorites, and soft keys on the Lines screen

When you are signed into your Skype for Business account, your registered line number also displays in

the status bar on the Lines screen.

Procedure

1. Do one of the following:

• Press the Home key .

• During a call, select the Lines soft key.

Switch Among Phone Screens

You can see any phone screen by pressing the Home key . Although you can access any phone

screen from whatever screen you are on, certain screens are only accessible if your phone is idle or has

one or more calls in progress.

You can access these screens in the following scenarios:

• If your phone is not in use, you can access the Main Menu and Lines screens.

• If your phone has an active call, you can access all screens.

• If your phone has one active call only, you can access the Main Menu, Lines, and Call screens.

• If your phone has multiple calls, or one held call, you can access the Main Menu, Lines, and Calls

screens.

• If your phone is off-hook but not in a call, you can access Main Menu and Lines screens.

Procedure

1. Do one of the following:

Getting Started with Polycom

VVX

Business IP Phones

Polycom, Inc. 18

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