Polycom VVX 250 User manual

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Telephones
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USER GUIDE 5.8.0 | May 2018 | 3725-48812-001
Polycom
®
VVX
®
Business IP
Phones with Skype for Business
Copyright
©
2018, Polycom, Inc. All rights reserved. No part of this document may be reproduced,
translated into another language or format, or transmitted in any form or by any means, electronic or
mechanical, for any purpose, without the express written permission of Polycom, Inc.
6001 America Center Drive
San Jose, CA 95002
USA
Trademarks Polycom
®
, the Polycom logo and the names and marks associated with Polycom products
are trademarks and/or service marks of Polycom, Inc. and are registered and/or common law marks in the
United States and various other countries.
All other trademarks are property of their respective owners. No portion hereof may be reproduced or
transmitted in any form or by any means, for any purpose other than the recipient's personal use, without
the express written permission of Polycom.
End User License Agreement By installing, copying, or otherwise using this product, you acknowledge
that you have read, understand and agree to be bound by the terms and conditions of the End User
License Agreement for this product. The EULA for this product is available on the Polycom Support page
for the product.
Patent Information The accompanying product may be protected by one or more U.S. and foreign
patents and/or pending patent applications held by Polycom, Inc.
Open Source Software Used in this Product This product may contain open source software. You may
receive the open source software from Polycom up to three (3) years after the distribution date of the
applicable product or software at a charge not greater than the cost to Polycom of shipping or distributing
the software to you. To receive software information, as well as the open source software code used in
this product, contact Polycom by email at mailto:[email protected] (for video products) or
mailto:[email protected] (for voice products).
Disclaimer While Polycom uses reasonable efforts to include accurate and up-to-date information in this
document, Polycom makes no warranties or representations as to its accuracy. Polycom assumes no
liability or responsibility for any typographical or other errors or omissions in the content of this document.
Limitation of Liability Polycom and/or its respective suppliers make no representations about the
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Polycom Support Visit the Polycom Support Center for End User License Agreements, software
downloads, product documents, product licenses, troubleshooting tips, service requests, and more.
Contents
Before You Begin............................................................................................... 9
Audience, Purpose, and Required Skills.............................................................................9
Related Documentation.......................................................................................................9
Getting Started with Polycom
®
VVX
®
Business IP Phones.......................... 10
Overview of Phone Hardware and Keys........................................................................... 10
VVX 250 Hardware.................................................................................................10
VVX 350 Hardware.................................................................................................12
VVX 450 Hardware.................................................................................................14
Securing Your Phone with the Security Slot...........................................................16
Accessing Screens on VVX Business IP Phones ............................................................ 16
Access the Main Menu........................................................................................... 17
Access the Calls Screen........................................................................................ 17
Access the Lines Screen........................................................................................18
Switch Among Phone Screens...............................................................................18
Icons and Status Indicators on VVX Business IP Phones................................................ 19
Entering Information in Data Fields...................................................................................20
Entering Information Using the Dial Pad................................................................ 21
Entering Chinese Characters with PinYin.............................................................. 22
Logging in to and Locking Your Phone......................................................... 23
Signing in to Skype for Business on VVX Business IP Phones........................................ 23
Sign In Using Your Skype for Business User Credentials......................................23
Sign in to Skype for Business on Your Computer Using BToE.............................. 23
Sign In Using Your Skype for Business PIN Authentication...................................24
Set the Time and Date Format............................................................................... 24
Sign Out of Skype for Business..............................................................................24
Signing into a VVX Phone as a Guest User......................................................................25
Sign In as a Guest User Using User Credentials................................................... 25
Sign In as a Guest User Using PIN Authentication................................................ 26
Sign Into Skype for Business as a Guest Using BTOE on Your Computer............26
Locking Your Phone..........................................................................................................26
Set a Lock Code.....................................................................................................27
Lock Your Phone....................................................................................................27
Unlock the Phone................................................................................................... 28
Change Your Lock Code........................................................................................ 28
Reset Your Lock Code........................................................................................... 28
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Disable Device Lock...............................................................................................28
Audio Calls........................................................................................................29
Placing and Answering Audio Calls.................................................................................. 29
Placing Audio Calls................................................................................................ 29
Redial a Number.................................................................................................... 33
Answering Audio Calls........................................................................................... 33
Switch Among the Handset, Headset, and Speakerphone............................................... 35
Mute and Unmute Audio................................................................................................... 35
Holding and Resuming Calls.............................................................................................35
Hold a Call..............................................................................................................35
Resume a Call........................................................................................................36
End an Active Audio Call...................................................................................................36
End a Held Call...................................................................................................... 36
Transferring Calls..............................................................................................................36
Choose a Default Transfer Type............................................................................ 36
Transfer a Call........................................................................................................37
Cancel a Transfer...................................................................................................37
Parking and Retrieving Calls on the Skype for Business Server...................................... 37
Park Skype for Business Calls............................................................................... 38
Retrieving Parked Skype for Business Calls.......................................................... 38
Managing Calls................................................................................................................. 39
Display Calls from the Lines Screen...................................................................... 39
Display Calls from the Calls Screen....................................................................... 39
Manage a Call from the Calls Screen.....................................................................40
Ignoring or Rejecting Incoming Calls................................................................................ 40
Ignore or Silence an Incoming Call........................................................................ 40
Reject Incoming Calls.............................................................................................40
Reject Calls from a Contact....................................................................................40
Rejecting Calls with Do Not Disturb....................................................................... 41
Redirecting Incoming Calls............................................................................................... 42
Forwarding Incoming Skype for Business Calls..................................................... 42
Divert Calls to a Contact.........................................................................................43
Conference Calls.............................................................................................. 44
Tips for Conference Calls..................................................................................................44
Initiating a Skype for Business Conference Call............................................................... 44
Initiate a Skype for Business Conference.............................................................. 44
Initiate a Conference Call during a Skype for Business Call.................................. 45
Initiating a Group Conference Call.................................................................................... 45
Initiate a Group Conference Call............................................................................ 45
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Initiate a Group Conference Call with a Distribution List........................................ 45
Add Contacts to a Skype for Business Conference Call................................................... 46
Send Contacts Active Conference Information................................................................. 46
Viewing a List of Skype for Business Conference Participants.........................................46
Exit the Roster........................................................................................................47
Return to the Roster............................................................................................... 47
Managing Skype for Business Conference Participants................................................... 47
Muting Conference Participants............................................................................. 48
Demote or Promote Conference Participants.........................................................48
Enable and Disable Conference Announcements..................................................49
Remove Conference Participants...........................................................................49
Lock and Unlock a Conference Call....................................................................... 49
Admit or Deny Participants to a Locked Conference Call...................................... 49
Shared Lines.....................................................................................................51
Shared Line Limitations.....................................................................................................51
Missed and Received Calls on Shared Lines....................................................................51
Hold a Call Privately on a Shared Line............................................................................. 51
Shared Line Appearance for Skype for Business............................................................. 52
Shared Line Appearance Limitations..................................................................... 52
Answering SLA Calls..............................................................................................52
Resume Held SLA Calls.........................................................................................53
Boss-Admin for Skype for Business..................................................................................53
Assign Delegates................................................................................................... 53
View the Delegates Group..................................................................................... 54
View the Boss Group..............................................................................................54
Set a Ringtone for Boss Calls................................................................................ 54
Edit the Delegates Group....................................................................................... 55
Managing Calls on the Boss's Line........................................................................ 55
Join Conference Calls for a Boss........................................................................... 57
Recording Audio Calls.....................................................................................59
Guidelines when Recording Calls..................................................................................... 59
Record a Call.................................................................................................................... 60
Manage a Call while Recording........................................................................................ 60
Pause a Recording............................................................................................................60
Resume a Recording........................................................................................................ 60
Stop Recording................................................................................................................. 60
Record a Conference Call.................................................................................................61
Browse Recorded Calls.....................................................................................................61
Play a Recorded Call........................................................................................................ 61
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Pause and Resume Played Recordings........................................................................... 62
Stop Playing a Recording..................................................................................................62
Rename a Recording........................................................................................................ 62
Delete a Recording........................................................................................................... 62
Call Lists, Distribution Lists, and Directories................................................64
Recent Calls......................................................................................................................64
View Recent Calls.................................................................................................. 64
Sort Recent Call Entries......................................................................................... 65
Sort Entries by Call Type........................................................................................65
Edit a Recent Call Entry......................................................................................... 65
Delete a Recent Call Entry..................................................................................... 65
Save a Recent Call Entry....................................................................................... 66
View Call Details.................................................................................................... 66
Contact Directory.............................................................................................................. 66
Search for a Contact in the Contact Directory........................................................66
Add a Contact to the Contact Directory..................................................................67
View Contact Information....................................................................................... 67
Update a Contact's Information..............................................................................67
Delete a Contact from the Contact Directory..........................................................68
Corporate Directory...........................................................................................................68
Searching the Corporate Directory.........................................................................68
Add Corporate Directory Contacts to the Contact Directory...................................69
Searching the Skype for Business and Outlook Directories..............................................69
Search the Skype for Business Directory...............................................................69
Saving Contacts from the Skype for Business Directory........................................70
Search the Outlook Directory................................................................................. 70
Save Outlook Contacts to the Contact Directory....................................................71
Managing Skype for Business Distribution Lists............................................................... 71
Maximum Number of Distribution List Members.................................................... 71
Search for Skype for Business Distribution Lists....................................................71
Save a Distribution List to the Contacts List...........................................................72
View Contact Information for a Distribution List .................................................... 72
View Contact Information for a Member of a Distribution List ............................... 72
Delete a Distribution List ....................................................................................... 72
Favorites and Contact Lists............................................................................ 74
Managing Favorites...........................................................................................................74
Add Favorites......................................................................................................... 74
Viewing Favorites................................................................................................... 74
Reorder Favorites...................................................................................................75
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Delete Favorites..................................................................................................... 75
Skype for Business Contacts............................................................................................ 75
Unified Contact Store............................................................................................. 75
Add a Contact to Your Microsoft Skype for Business Contact List.........................76
View Skype for Business Favorites and Groups.................................................... 76
Assign Skype for Business Contacts to Line Keys.................................................77
Skype for Business Contacts' Presence Information..............................................77
View a Skype for Business Contacts' Information..................................................79
Change the Privacy Relationship for a Contact......................................................79
Accessing, Sending, and Broadcasting Messages.......................................80
Access Skype for Business Voicemail Messages.............................................................80
Managing Skype for Business Voicemail Messages.........................................................80
Call a Contact from Voicemail................................................................................ 80
Delete Voicemail Messages................................................................................... 80
Mark Message as Read......................................................................................... 81
Instant Messaging............................................................................................................. 81
Send Instant Messages..........................................................................................81
Read Instant Messages..........................................................................................81
Reply to Instant Messages..................................................................................... 82
Delete Instant Messages........................................................................................82
Broadcasting Messages with Group Paging..................................................................... 82
Send a Group Page................................................................................................83
Receiving Pages.................................................................................................... 83
Group Paging Settings........................................................................................... 84
Broadcasting Messages with Push to Talk....................................................................... 85
Send a PTT Broadcast........................................................................................... 85
Receiving PTT Broadcasts.....................................................................................86
Reply to PTT Broadcasts....................................................................................... 87
End PTT Broadcasts.............................................................................................. 87
Push To Talk Settings............................................................................................ 87
Phone Applications..........................................................................................89
Using the Calendar........................................................................................................... 89
Open the Calendar................................................................................................. 89
Navigate Day View................................................................................................. 89
Navigate to Other Views.........................................................................................90
Navigate Month View............................................................................................. 90
Display Meeting View on the Calendar.................................................................. 90
Return to Day View................................................................................................ 90
Meeting Reminders................................................................................................ 91
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Joining Calendar Meetings.....................................................................................92
Navigating the Web and Idle Browsers............................................................................. 93
View the Idle Browser.............................................................................................93
Open the Web Browser.......................................................................................... 93
Polycom
®
VVX
®
Business IP Phones Settings.............................................. 95
Password Required to Access Basic Settings.................................................................. 95
Set the Language..............................................................................................................95
Time and Date Display......................................................................................................96
Change the Time and Date Format........................................................................96
Disable the Time and Date Display........................................................................ 96
Backlight Intensity and Timeout........................................................................................ 96
Set the Backlight Intensity...................................................................................... 97
Set the Backlight Timeout...................................................................................... 97
Changing Your Background.............................................................................................. 97
Change the Background Picture............................................................................ 98
Adding Personal Photos as Your Background....................................................... 98
Reset Your Background......................................................................................... 99
Customizing Line Keys....................................................................................................100
Show Only Your Line Registration....................................................................... 100
Enable Line Key Customization........................................................................... 100
Insert an Empty Line Key..................................................................................... 100
Clear a Line Key...................................................................................................101
Delete a Line Key................................................................................................. 101
Reset Customized Line Keys............................................................................... 101
Screen Savers.................................................................................................................101
Enable Screen Savers..........................................................................................101
Use Personal Photos as Screen Savers.............................................................. 102
Disable the Screen Saver.....................................................................................103
Use Your Phone as a Digital Picture Frame................................................................... 103
Picture Frame Icons............................................................................................. 104
Power-Saving Mode........................................................................................................105
Change Your Office Hours for Power-Saving Mode.............................................105
Change Idle Timeouts for Power-Saving Mode....................................................105
Changing Audio Settings.................................................................................................106
Change Incoming Call Notifications..................................................................... 106
Set a Ringtone for Incoming Calls........................................................................106
Set a Ringtone for Individual Contacts................................................................. 106
Change the Volume..............................................................................................107
Enable Acoustic Fence.........................................................................................107
Update Your Skype for Business Presence.................................................................... 107
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Adding a Profile Photo to Display on the Lock Screen....................................................108
Disable Hot Desking........................................................................................................108
Connecting to a Wireless Network............................................................... 109
Enable Wireless Network Connectivity........................................................................... 109
Connect to a Secured Wireless Network........................................................................ 110
Disconnect from a Wireless Network.............................................................................. 110
Remove a Wireless Network...........................................................................................110
Phone Accessories and Computer Applications........................................ 111
Using a Headset with Your Phone.................................................................................. 111
Connecting a Headset..........................................................................................111
Use Your Headset for All Calls.............................................................................112
Reactivate Headset Memory Mode...................................................................... 112
Using Electronic Hookswitch................................................................................ 112
Disconnect Your Headset.....................................................................................114
Controlling Your Phone with Polycom Desktop Connector............................................. 114
Setting Up and Enabling the Polycom Desktop Connector.................................. 114
Using the Polycom Desktop Connector................................................................118
Connecting to Skype for Business on Your Phone using Better Together over
Ethernet......................................................................................................................121
Installing the Polycom Better Together over Ethernet Connector........................ 121
Pairing Your Phone with Your Computer............................................................. 122
Set Your Phone as Your Primary Audio Device................................................... 124
Use BToE to Open the Web Configuration Utility.................................................125
Using BToE to Lock and Unlock Your Phone.......................................................125
Using BToE to Manage Calls on Your Phone and Skype for Business Client..... 125
Disable BToE on Your Phone.............................................................................. 127
Stop BToE on Your Computer..............................................................................127
Uninstall the Polycom BToE Connector............................................................... 127
Accessibility Features .................................................................................. 129
Features for Hearing-Impaired Users..............................................................................129
Features for Mobility-Impaired Users.............................................................................. 130
Features for Vision-Impaired and Blind Users................................................................ 131
Maintaining Polycom
®
VVX
®
Business IP Phones.......................................132
Investigate Warnings.......................................................................................................132
Remove Warnings...........................................................................................................132
Restart Your Phone.........................................................................................................133
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Update the Phone's Configuration ................................................................................. 133
Test the Hardware...........................................................................................................133
Cleaning the Screen........................................................................................................134
View Software Details..................................................................................................... 134
Updating Your Skype for Business Phone Software.......................................................134
View Software Update Information.......................................................................134
Update Your Skype for Business Phone Software...............................................134
Update Skype for Business Software Later..........................................................135
Troubleshooting............................................................................................. 136
Speakerphone.................................................................................................................136
USB Port......................................................................................................................... 136
Check the Status of the Calendar................................................................................... 137
Polycom Desktop Connector...........................................................................................137
Troubleshoot Audio and Echo Issues............................................................................. 138
Recording Issues and Solutions......................................................................................138
Better Together over Ethernet.........................................................................................138
Troubleshoot Polycom BToE Connector Installation............................................139
Troubleshoot Polycom BToE Connector Start Issues.......................................... 139
Troubleshoot Pairing Your Phone with Your Computer....................................... 139
Troubleshoot Polycom BToE Connector with a USB Audio Device..................... 140
Regenerate a Pairing Code for Manual BToE Pairing..........................................140
Login Credentials............................................................................................................ 140
Set Log Levels................................................................................................................ 141
Send Log Files to the Skype for Business Server Using the Web Configuration Utility.. 141
Send Log Files to the Skype for Business Server...........................................................141
Reset the Phone to Factory Defaults.............................................................................. 141
Using an Approved Power Source.................................................................................. 142
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Before You Begin
Topics:
Audience, Purpose, and Required Skills
Related Documentation
This Polycom VVX Business IP Phones with Skype for Business User Guide contains overview
information for navigating and performing tasks on Polycom
®
VVX
®
Business IP Phones.
This user guide contains information for the following Polycom
®
VVX
®
products:
VVX 250 business IP phones
VVX 350 business IP phones
VVX 450 business IP phones
Audience, Purpose, and Required Skills
This guide is intended for beginning users, as well as intermediate and advanced users, who want to
learn more about the features available with VVX business IP phones.
Related Documentation
You can view the following types of documents on each product support page on Polycom Voice Support:
Quick Tips—A quick reference on how to use the phone's most basic features.
Setup Sheet—This guide describes the contents of your package, how to assemble the phone or
accessory, and how to connect the phone to the network. This guide is included in your phone
package.
Wallmount Instructions—This document provides detailed instructions for mounting your phone on
the wall. To install your phone on the wall, you need the optional wallmount package, which
includes the wallmount instructions.
Administrator Guide—This guide provides detailed information about setting up your network and
configuring features.
Regulatory Notice—This guide provides information for all regulatory and safety guidance.
You can also view Feature Descriptions and Technical Notifications that describe workarounds to existing
issues and provide expanded descriptions and examples for phone settings and features. You can find
these documents on the
Polycom Profiled UC Software Features and Polycom Engineering Advisories
and Technical Notifications support pages.
Polycom, Inc. 9
Getting Started with Polycom
®
VVX
®
Business IP Phones
Topics:
Overview of Phone Hardware and Keys
Accessing Screens on VVX Business IP Phones
Icons and Status Indicators on VVX Business IP Phones
Entering Information in Data Fields
Before you use your phone, take a few moments to familiarize yourself with its features and user
interface.
The terms “the phone” and “your phone” refer to any of the VVX business IP phones. Unless specifically
noted in this guide, especially with regard to phone graphics, all phone models operate in similar ways.
Note: As you read this guide, keep in mind that certain features are configurable by your system
administrator or determined by your network environment. As a result, some features may not be
enabled or may operate differently on your device. Additionally, the examples and graphics in this
guide may not directly reflect what is displayed or is available on your device screen.
Overview of Phone Hardware and Keys
Use the following figures and tables to understand hardware features available on VVX business IP
phones. For more information about attaching phone hardware, including how to connect your phone to
the network, see the Setup Sheet for your phone available on your phone's support page on Polycom
Voice Support.
Related Links
Use Your Phone as a Digital Picture Frame on page 103
Use Personal Photos as Screen Savers on page 102
VVX 250 Hardware
The following figure displays the hardware features on VVX 250 business IP phones. The table lists each
feature numbered in the figure.
Polycom, Inc. 10
VVX 250 hardware features
VVX 250 Hardware Features
Reference
Number
Feature Feature Description
1 Line keys Enable you to select a phone line, view calls on a line,
or quickly call a favorite contact.
2 Reversible tab Secures the handset in the cradle when your phone
stand is positioned at a high angle. To secure the
handset, remove the tab, reverse it so the protrusion
points up, and re-insert it. Position the handset so the
protrusion on the tab fits into the slot on the handset.
3 Speaker Provides ringer and speakerphone audio output.
4 Back key Enables you to return to the previous screen.
5 Transfer key Transfers an active call to a contact.
6 Hold key Holds an active call or resumes a held call.
7 Volume keys Adjust the volume of the handset, headset, speaker,
and ringer.
8 Dial pad Enables you to enter numbers, letters, and special
characters. You can also use the dial pad keys to
select menu items that have index numbers.
9 Mute key Mutes local audio during calls and conferences.
Getting Started with Polycom
®
VVX
®
Business IP Phones
Polycom, Inc. 11
Reference
Number
Feature Feature Description
10 Speakerphone key Enables you to place and receive calls using the
speakerphone.
11 Headset key Enables you to place and receive calls through a
headset.
12 USB Port Enables you to attach a USB flash drive or USB
headset.
13 Home key Displays the Home screen from other screens and
displays the Lines and Calls screen from the Home
screen.
14 Navigation keys / Select key Scrolls through information or options displayed on the
phone's screen. Selects a field of displayed data.
15 Soft keys Enable you to select context sensitive keys that display
along the bottom of the screen.
16 Security slot (on back) Enables you to attach a universal security cable lock to
your phone so you can secure it to a desktop.
17 Screen Shows a 7.1 cm (2.8 in) color display that enables you
to view menu options and data.
18 Message Waiting Indicator Flashes red to indicate when you have new messages.
VVX 350 Hardware
The following figure displays the hardware features on VVX 350 business IP phones. The table lists each
feature numbered in the figure.
Getting Started with Polycom
®
VVX
®
Business IP Phones
Polycom, Inc. 12
VVX 350 hardware features
VVX 350 Hardware Feature Descriptions
Reference
Number
Feature Feature Description
1 Line keys Enable you to select a phone line, view calls on a line,
or quickly call a favorite contact.
2 Reversible tab Secures the handset in the cradle when your phone
stand is positioned at a high angle. To secure the
handset, remove the tab, reverse it so the protrusion
points up, and re-insert it. Position the handset so the
protrusion on the tab fits into the slot on the handset.
3 Speaker Provides ringer and speakerphone audio output.
4 Back key Enables you to return to the previous screen.
5 Transfer key Transfers an active call to a contact.
6 Messages key Enables you to access and manage instant and voice
messages.
7 Hold key Holds an active call or resumes a held call.
8 Volume keys Adjust the volume of the handset, headset, speaker,
and ringer.
Getting Started with Polycom
®
VVX
®
Business IP Phones
Polycom, Inc. 13
Reference
Number
Feature Feature Description
9 Dial pad Enables you to enter numbers, letters, and special
characters. You can also use the dial pad keys to
select menu items that have index numbers.
10 Mute key Mutes local audio during calls and conferences.
11 Speakerphone key Enables you to place and receive calls using the
speakerphone.
12 Headset key Enables you to place and receive calls through a
headset.
13 USB Port Enables you to attach a USB flash drive or USB
headset.
14 Home key Displays the Home screen from other screens and
displays the Lines and Calls screen from the Home
screen.
15 Navigation keys / Select key Scrolls through information or options displayed on the
phone's screen. Selects a field of displayed data.
16 Soft keys Enable you to select context sensitive keys that display
along the bottom of the screen.
17 Security slot (on back) Enables you to attach a universal security cable lock to
your phone so you can secure it to a desktop.
18 Screen Shows a 8.89 cm (3.5 in) color screen with a backlight
that enables you to view menu options and data.
19 Message Waiting Indicator Flashes red to indicate when you have new messages.
VVX 450 Hardware
The following figure displays the hardware features on VVX 450 business IP phones. The table lists each
feature numbered in the figure.
Getting Started with Polycom
®
VVX
®
Business IP Phones
Polycom, Inc. 14
VVX 450 hardware features
VVX 450 Hardware Feature Descriptions
Reference
Number
Feature Feature Description
1 Line keys Enable you to select a phone line, view calls on a line,
or quickly call a favorite contact.
2 Reversible tab Secures the handset in the cradle when your phone
stand is positioned at a high angle. To secure the
handset, remove the tab, reverse it so the protrusion
points up, and re-insert it. Position the handset so the
protrusion on the tab fits into the slot on the handset.
3 Speaker Provides ringer and speakerphone audio output.
4 Back key Enables you to return to the previous screen.
5 Transfer key Transfers an active call to a contact.
6 Messages key Enables you to access and manage instant and voice
messages.
7 Hold key Holds an active call or resumes a held call.
8 Volume keys Adjust the volume of the handset, headset, speaker,
and ringer.
Getting Started with Polycom
®
VVX
®
Business IP Phones
Polycom, Inc. 15
Reference
Number
Feature Feature Description
9 Dial pad Enables you to enter numbers, letters, and special
characters. You can also use the dial pad keys to
select menu items that have index numbers.
10 Mute key Mutes local audio during calls and conferences.
11 Speakerphone key Enables you to place and receive calls using the
speakerphone.
12 Headset key Enables you to place and receive calls through a
headset.
13 USB Port Enables you to attach a USB flash drive or USB
headset.
14 Home key Displays the Home screen from other screens and
displays the Lines and Calls screen from the Home
screen.
15 Navigation keys / Select key Scrolls through information or options displayed on the
phone's screen. Selects a field of displayed data.
16 Soft keys Enable you to select context sensitive keys that display
along the bottom of the screen.
17 Security slot (on back) Enables you to attach a universal security cable lock to
your phone so you can secure it to a desktop.
18 Screen Shows a 10.9 cm (4.3 in) color display with a backlight
that enables you to view menu options and data.
19 Message Waiting Indicator Flashes red to indicate when you have new messages.
Securing Your Phone with the Security Slot
By fastening one end of a universal security cable to a desk or table and the other end to the security slot
available on VVX business IP phones, you can prevent your phone from being removed.
See the hardware figure for your phone for the location of the security slot . Refer to the universal
security documentation for more information on securing your phone.
Accessing Screens on VVX Business IP Phones
You can access the following screens on your phone:
Main Menu—Displays menu options for settings and device information.
Calls Screen—Displays all active and held calls on your line.
Getting Started with Polycom
®
VVX
®
Business IP Phones
Polycom, Inc. 16
Lines Screen—Displays your phone lines, favorites, and conditional soft keys.
Access the Main Menu
On VVX business IP phones, you can access phone features and settings from the Main Menu screen.
Main Menu on VVX 250 Phones
Procedure
1. Press .
Access the Calls Screen
You can access the Calls screen when you have one held call or an active and held call in progress on
your phone.
The Calls screen is automatically displayed when you have an active call and one or more held calls on
your phone. The total number of calls is displayed on your line. If you have multiple lines on your phone,
the calls display under the associated line, as shown next.
Call Screen on VVX 250
Procedure
1. During a call, do one of the following:
Press the Home key .
Getting Started with Polycom
®
VVX
®
Business IP Phones
Polycom, Inc. 17
From the Lines screen, press the Calls soft key.
Access the Lines Screen
The Lines screen is the default screen that displays when VVX business IP phones are not in use.
When you have multiple calls on your phone, the number of calls is displayed next to the line number.
You can view your phone lines, favorites, and soft keys on the Lines screen, as shown next.
Phone line, favorites, and soft keys on the Lines screen
When you are signed into your Skype for Business account, your registered line number also displays in
the status bar on the Lines screen.
Procedure
1. Do one of the following:
Press the Home key .
During a call, select the Lines soft key.
Switch Among Phone Screens
You can see any phone screen by pressing the Home key . Although you can access any phone
screen from whatever screen you are on, certain screens are only accessible if your phone is idle or has
one or more calls in progress.
You can access these screens in the following scenarios:
If your phone is not in use, you can access the Main Menu and Lines screens.
If your phone has an active call, you can access all screens.
If your phone has one active call only, you can access the Main Menu, Lines, and Call screens.
If your phone has multiple calls, or one held call, you can access the Main Menu, Lines, and Calls
screens.
If your phone is off-hook but not in a call, you can access Main Menu and Lines screens.
Procedure
1. Do one of the following:
Getting Started with Polycom
®
VVX
®
Business IP Phones
Polycom, Inc. 18
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Polycom VVX 250 User manual

Category
Telephones
Type
User manual
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