Quadra-Fire Santa Fe Pellet Insert SANTAFEI-B User manual

Quadra-Fire
Brand
Quadra-Fire
Model
Santa Fe Pellet Insert SANTAFEI-B
Category
Fireplaces
Type
User manual

This manual is also suitable for

R
www.quadrare.com
October 27, 2011
CASTILE & SANTA FE PELLET INSERT
Owner’s Manual
Installation and Operation
CASTILEI-CE-MBK
SANTAFEI-CE-MBK
Models:
DO NOT DISCARD THIS MANUAL
NOTICE
• Importantoperatingand
maintenance instruc-
tionsincluded.
• Leavethismanualwith
partyresponsibleforuse
andoperation.
• Read,understandand
follow these instruc-
tionsforsafeinstalla-
tionandoperation.
DO NOT
DISCARD
WARNING
Please read this entire manual
before installation and use of this
pellet fuel-burning room heater.
Failure to follow these instructions
could result in property damage,
bodily injury or even death.
• Donotstoreorusegasolineorotheram-
mablevaporsandliquidsinthevicinityofthis
oranyotherappliance.
• Donotoverre-Ifanyexternalpartstartsto
glow,youareoverring.Reducefeedrate.
Overringwillvoidyourwarranty.
• Complywithallminimumclearancestocom-
bustiblesasspecied.Failuretocomplymay
causehousere.
WARNING
Hot glass will cause burns.
• Donottouchglassuntilitiscooled
• NEVERallowchildrentotouchglass
• Keepchildrenaway
• CAREFULLYSUPERVISEchildreninsameroomas
replace.
• Alert children and adults to hazards of high
temperatures.
High temperatures may ignite clothing or other
ammable materials.
• Keepclothing,furniture,draperiesandotherammable
materialsaway.
HOT SURFACES!
Glassandothersurfacesare
hotduringoperationAND
cooldown.
7069-101B
FuelType:WoodPellets,lessthan38mminlength,
6mmto8mmindiameter.
Burningofanyothertypeoffuelvoidsyourwarranty.
CAUTION
Checkbuildingcodespriortoinstallation.
• Alllocalregulations,includingthosereferringtonationaland
Europeanstandardsneedtobecompliedwithwheninstalling
theappliance.
• Consultlocalreofcialsorauthoritieshavingjurisdiction
aboutrestrictions,installationinspection,andpermits.
CAUTION
Page2
October 27, 2011
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Castile & Santa Fe CE Insert
7069-101B
and Welcome to the Quadra-Fire Family!
Hearth&HomeTechnologieswelcomesyoutoourtraditionof
excellence!InchoosingaQuadra-Fireappliance,youhaveour
assuranceofcommitmenttoquality,durability,andperformance.
This commitment begins with our research of the market,
including ‘Voice of the Customer’contacts,ensuringwemake
productsthatwillsatisfyyourneeds.OurResearchandDevel-
opmentfacilitythenemploystheworld’s most advanced tech-
nologytoachievetheoptimumoperationofourstoves,inserts
and replaces. Andyetwe are old-fashioned when it comes to
craftsmanship.Eachunitismeticulouslyfabricatedandsurfaces
arehand-nishedforlastingbeautyandenjoyment.Ourpledge
toqualityiscompletedaseachmodelundergoesaqualitycontrol
inspection.
We wish you and your family many years of enjoyment in the
warmth and comfort of your hearth appliance. Thank you for
choosingQuadra-Fire.
NOTE: Consult insurance carrier, local building inspector, re
ofcials or authorities having jurisdiction over restrictions,
installation inspection and permits.
1445 North Highway - Colville, WA 99114 - USA
Nominal heat output:
Puissance nominale:
Nominaal vermogen:
Max: 7,7 kW
Min: 3,0 kW
EN 14785 - 2006
SANTA FE CE PELLET INSERT
CO emission (at 13% O2):
Des émissions de CO (à 13% O2):
CO-uitstoot (bij 13% O2):
Max: 0,003%
Min: 0,018%
Eciency:
Ecacité:
Eciëntie:
Max: 83,6%
Min: 82,7%
Flue gas temperature:
Température des fumées:
Rookgastemperatuur:
161°C
Max electrical power supply:
Max approvisionnement électrique:
Max elektrische voeding:
470 W
Rated Voltage:
Tension nominale:
Nominale spanning:
230 V - 50 Hz
Safety clearance distance (back):
Distance de dégagement de sécurité (retour):
Veiligheidsafstand afstand (terug):
N/A
Safety clearance distance (side):
Distance de dégagement de sécurité (côté):
Veiligheidsafstand afstand (zijde):
410 mm
Use only recommended fuels. Utilisez uniquement des combustibles
recommandés. Gebruik alleen aanbevolen brandstoen.
Read and follow the operating instructions! Lisez et suivez les
instructions d'utilisation! Lees en volg de gebruiksaanwijzing!
R
2011
2012
2013 JAN FEB MAR APR MAY JUN
JUL AUG SEP OCT NOV DEC
SERIAL NO. / NUMÉRO DE SÉRIE / SERIENUMMER
007031
7069-100
1445 North Highway - Colville, WA 99114 - USA
Nominal heat output:
Puissance nominale:
Nominaal vermogen:
Max: 7,7 kW
Min: 3,0 kW
EN 14785 - 2006
CASTILE CE PELLET INSERT
CO emission (at 13% O2):
Des émissions de CO (à 13% O2):
CO-uitstoot (bij 13% O2):
Max: 0,003%
Min: 0,018%
Eciency:
Ecacité:
Eciëntie:
Max: 83,6%
Min: 82,7%
Flue gas temperature:
Température des fumées:
Rookgastemperatuur:
161°C
Max electrical power supply:
Max approvisionnement électrique:
Max elektrische voeding:
470 W
Rated Voltage:
Tension nominale:
Nominale spanning:
230 V - 50 Hz
Safety clearance distance (back):
Distance de dégagement de sécurité (retour):
Veiligheidsafstand afstand (terug):
N/A
Safety clearance distance (side):
Distance de dégagement de sécurité (côté):
Veiligheidsafstand afstand (zijde):
410 mm
Use only recommended fuels. Utilisez uniquement des combustibles
recommandés. Gebruik alleen aanbevolen brandstoen.
Read and follow the operating instructions! Lisez et suivez les
instructions d'utilisation! Lees en volg de gebruiksaanwijzing!
R
2011
2012
2013 JAN FEB MAR APR MAY JUN
JUL AUG SEP OCT NOV DEC
SERIAL NO. / NUMÉRO DE SÉRIE / SERIENUMMER
007029
7071-100
R
October 27, 2011
Page3
Castile & Santa Fe CE Insert
7069-101B
TABLE OF CONTENTS
Safety Alert Key:
• DANGER! Indicatesahazardoussituationwhich,ifnotavoidedwillresultindeathorseriousinjury.
• WARNING!Indicatesahazardoussituationwhich,ifnotavoidedcouldresultindeathorseriousinjury.
• CAUTION! Indicatesahazardoussituationwhich,ifnotavoided,couldresultinminorormoderateinjury.
• NOTICE:Indicatespracticeswhichmaycausedamagetotheapplianceortoproperty.
Congratulations...............................................................2
SampleofSafety/SerialNumerLabel.............................2
SafetyAlertKey...............................................................3
LimitedWarranty.............................................................4-5
Section 1: Listing and Code Approvals
A. ApplianceCertications.....................................6
B. GlassSpecications..........................................6
C. ElectricalRating................................................6
D. Specications....................................................6
User’s Guide
Section 2: Operating Instructions
A. FireSafety.........................................................7-8
B. Combustible/Non-CombustibleMaterial............8
C. FuelMaterial&FuelStorage............................8
D. GeneralOperationInformation..........................9
E. BeforeYourFirstFire........................................9
F. FillingtheHopperwithFuel...............................9
G. StartingYourFirstFire......................................10
H. FireCharacteristics...........................................10
I. FlameHeightAdjustment(FeedRate)..............10
J. IgnitionCycles...................................................11
K. ClearSpace......................................................11
Section 3: Maintaining & Servicing Appliance
A. ProperShutdownProcedures...........................12
B. QuickReferenceMaintenanceChart................12
C. GeneralMaintenance&Cleaning.....................12-15
D. HighAshFuelContentMaintenance................16
Section 4: Troubleshooting for Homeowner
A. FrequentlyAskedQuestions.............................17
Installer’s Guide
Section 5: Getting Started
A. Design,Installation&Location
ConsiderationsandFloorSupport....................18
B. ThermostatLocation.........................................19
C. Tools&SuppliesNeeded..................................19
D. InspectApplianceandComponents.................19
E. Pre-BurnChecklist............................................19
Section 6: Dimensions & Clearances
A. ApplianceDimensions.......................................20
B. ClearancetoCombustibles,
Masonry&ZeroClearance...............................21
C. MinimumOpeningforMasonryand
Factory-BuiltFireplace......................................21
D. FloorProtection.................................................21
E. PrefabricatedMetalChimney............................21
Section 7: Vent Information
A. VentingTerminationRequirements...................22
B. AvoidingSmokeandOdors..............................22-23
C. NegativePressure.............................................23
D. Draft
..................................................................23
E. Chimney&ExhaustConnection.......................24
F. PelletVentingCharts........................................25
Section 8: Vent Systems
A. FullRelinewithOutsideAir-Horizontal..............26
B. FullRelinewithoutOutsideAir-Vertical.............27
Section 9: Appliance Set-Up
A. LevelingSystem................................................28
B. OutsideAirInstallation......................................28
C. DoorHandleRemoval.......................................29
D. DoorRemoval...................................................29
E. AdjustableHearthSupport................................29
F. HearthSupport,StandardSurround.................30-31
G. Surround&TrimSet,Econo.............................31
H. SurroundCastTrimSet....................................32
I. PanelandTrimSet...........................................33
J. LogSetPlacement(Optional)...........................34
K. ThermostatInstallation......................................35
ContactInformation...................................................36
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Castile & Santa Fe CE Insert
7069-101B
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7069-101B
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October 27, 2011
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Castile & Santa Fe CE Insert
7069-101B
A. Appliance Certication
B. Glass Specications
D. Specications
Thisapplianceisequippedwith5mmceramicglass.Replace
glass only with 5mm ceramic glass. Please contact your
dealerforreplacementglass.
C. Electrical Rating
230VAC,50Hz,Start2.80Amps,Run0.80Amps
*Thermaloutputwill vary, dependingon the type of fuel
you use in your appliance. Consult your Quadra-Fire
dealerforbestresults.
NOTICE: Hearth&HomeTechnologies,manufacturer
ofthisappliance,reservestherighttoalteritsprod-
ucts,theirspecicationsand/orpricewithoutnotice.
WARNING! Risk of Fire! Hearth&HomeTechnologiesdis-
claimsanyresponsibilityfor,andthewarrantyandagency
listingwillbevoidedbythefollowingactions.
DO NOT:
• Installoroperatedamagedappliance
• Modifyappliance
• Useasanincineratororanyotherdifferentwayfrom
whichitwasconceived
• Install other than as instructed by Hearth & Home
Technologies
• Operate the appliance without fully assembling all
components
• Overre
• Install any component not approved by Hearth &
HomeTechnologies
• InstallpartsorcomponentsnotListedorapproved.
Improper installation, adjustment, alteration, service or
maintenancecancauseinjuryorpropertydamage.
Forassistanceoradditionalinformation,consultaqualied
installer,serviceagencyoryourdealer.
1
Listing and Code Approvals
Model CastileorSantaFePelletInsertAppliance
Type ResidentialSpaceheatingappliancered
bywoodpellets
Standard EN14785:2006
Hearth&HomeTechnologies
1445NorthHighway
Colville,WA99114
UnitedStates
2011
Quadra-Fire is a registered trademark of Hearth &
Home Technologies
NOTE: Some generator or battery back-up systems may
not be compatable with the micro-processor electron-
ics on this appliance. Please consult the power supply
manufacturer for compatable systems.
Distance to Adjacent
Combustion Materials:
StandofftoSide:410mm
StandofftoHeader:305mm
CO Concentration at 13%
O
2
(mg/m
3
):
Max:0.003%
Min:0.030%
Flue Gas Temperature: 161°C
*Thermal Output:
Max:6.3kW
Min:3.0kW
Energy Efciency: Max:75.1%
Min:75.0%
Heating Capacity: 220m
2
to350m
2
Hopper Capacity: 18kg
Fuels: WoodPellets,lessthan
38mminlength,6mmto
8mmindiameter
Shipping Weight: 109kg,add18kgwhenthe
hopperisfull
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Castile & Santa Fe CE Insert
7069-101B
HOT SURFACES!
GlassandothersurfacesarehotduringoperationANDcooldown.
Hot glass will cause burns.
• Donottouchglassuntilitiscooled
• NEVERallowchildrentotouchglass
• Keepchildrenaway
• CAREFULLYSUPERVISEchildreninsameroomasappliance.
• Alertchildrenandadultstohazardsofhightemperatures.
High temperatures may ignite clothing or other ammable materials.
• Keepclothing,furniture,draperiesandotherammablematerialsaway.
WARNING
2
Operating Instructions
User’s Guide
WARNING! Do not operate appliance before reading and
understanding the operating instructions in the Owner’s
Manual. Failure to operate appliance according to operating
instructions could cause re or injury.
Page8
October 27, 2011
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Castile & Santa Fe CE Insert
7069-101B
A. Fire Safety
To provide reasonable re safety, the following should be
givenseriousconsideration:
• InstallatleastonesmokedetectorandCO
monitoroneach
oorofyourhome.
• Locatedetectorsawayfromtheheatingapplianceandclose
tothesleepingareas.
• Follow the detector’s manufacturer’s placement and
installationinstructionsandmaintainregularly.
• Convenientlylocateareextinguishertocontendwithsmall
res.
• Intheeventofahopperre:
• Evacutethehouseimmediately.
• Notifyredepartment.
B. Combustible/Non-Combustible Materials
• Combustible Material
Material made of or surfaced with wood, compressed
paper, plant bers, plastics, or any material capable
of igniting and burning, whether ame-proofed or not,
plasteredorunplastered.
• Non-combustible Material
Materialwhichwillnotigniteandburn.Suchmaterialsare
thoseconsistingentirelyofsteel,iron,brick,tile,slate,
glassorplasters,oranycombinationthereof.
• FirestopNon-combustible Sealant Material
Sealantswhichwillnotigniteandburn.
Clinkers
Mineralsandothernon-combustiblematerialssuchassand
willturnintoahard,glass-likesubstancecalledaclinkerwhen
heatedintherepot.
Treesfromdifferentareaswillvaryinmineralcontent.That
iswhysomefuelsproducemoreclinkersthanothers.
Moisture
Alwaysburndryfuel.Burningfuelwithhighmoisturecontent
takes heat from the fuel and tends to cool the appliance,
robbingheatfromyourhome.Damppelletfuelcanclogthe
feedsystem.
Size
•
Pelletsareeither6or8mmindiameter
• Lengthshouldbenomorethat38mm
• Pellet lengths can vary from lot to lot fromthe same
manufacturer
• Duetolengthvariations,theameheight(feedrate)may
needadjustingoccasionally.Seepage 10 forinstructions.
Performance
• Higherashcontentrequirestheashdrawertobeemptied
morefrequently
• Hardwoodsrequiremoreairtoburnproperly
• Premiumwoodpelletsproducethehighestheatoutput.
• Burningpelletslongerthan38mmcancauseaninconsistent
fuelfeedrateand/ormissedignitions.
C. Fuel Material and Fuel Storage
Pelletfuelqualitycangreatlyuctuate.Werecommendthat
youbuyfuelinmulti-tonlotswheneverpossible.However,
wedorecommendtryingvariousbrandsbeforepurchasing
multi-tonlotstoensureyoursatisfaction.
FuelMaterial
• Madefromsawdustorwoodby-products
• Dependingonthesourcematerialitmayhaveahighor
lowashcontent.
HigherAshContentMaterial
• Hardwoodswithahighmineralcontent
• Fuelthatcontainsbark
• Standardgradepelletsandhighashpellets
LowerAshContentMaterial
• Softwoods
• Fuelswithlowmineralcontent
• Premiumgradepellets
CAUTION! Do not burn fuel that contains an additive;
(such as soybean oil).
• Maycausehopperres
• Damagetoproductmayresult
Storage
• Woodpelletsshouldbeleftintheiroriginalsealedbaguntil
usingtopreventmoistureabsorption.
• Do not store any pellet fuel within theclearance
requirements or in an area that would hinder routine
cleaningandmaintenance.
CAUTION! Testedandapprovedforwoodpellets.Burning
ofanyothertypeoffuelvoidsyourwarranty.
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D. General Operating Information
1. Thermostat Calls For Heat
Theapplianceislikemostmodernfurnaces;whenthethermostat
callsforheat,yourappliancewill automaticallylightanddeliver
heat.
When the room is up to temperature and the thermostat is
satised,theredcalllightwillshutoffandtheappliancewillshut
down.Theredcalllightislocatedbehindtherightaccesspanel.
2. Heat Output Controls
T
his appliance is equipped with a heat output control switch
that has three settings or burn rates; low, medium and high.
Figure 9.1.
Theappliancewillturnonandoffasthethermostatdemands.
Whenthethermostatcallsforheat,theappliance willalways
startuponHigh.Afterburningapproximately4 minutes,the
appliance will then burn at the rate at which it was originally
set.Iftheapplianceissetatoneofthelowersettings,itwill
runquieterbuttakeslongertoheatupanareathanifitwere
setatahigherburnrate.
Regardlessoftheburnrate,whentheareaiswarmenoughto
satisfythethermostat,theappliancewillshutoff.
WARNING
FireHazard.
Keepcombustiblematerials,gasoline
andotherammablevaporsandliquids
clearofappliance.
• DoNOTstoreammablematerialsintheappliance’s
vicinity.
•
DONOTUSEGASOLINE,LANTERNFUEL,KEROSENE,
CHARCOALLIGHTERFLUIDORSIMILARLIQUIDSTO
STARTOR“FRESHENUP”AFIREINTHISHEATER.
• DONOTBURNGARBAGEORFLAMMABLEFLUIDS
SUCHASGASOLINE,NAPHTHAORENGINEOIL.
• DONOTUSECHEMICALSOFFLUIDSTOSTARTTHE
FIRE.
• Keepallsuchliquidswellawayfromtheheaterwhileitisin
use.
• Combustiblematerialsmayignite.
High
Med
Low
Reset
Button
E. Before Your First Fire
1. First,makesureyourappliancehasbeenproperlyinstalled
and that all safety requirements have been met. Pay
particular attention to the fire protection, venting and
thermostatinstallationinstructions.
2. Doublecheckthattheashdrawerandreboxareempty!
3. Closethefrontdoor.
CAUTION
Tipofthermocouplemustbeincontactwiththe
insideendofthethermocouplecover.
Missedignitionscanoccur.
F. Filling the Hopper with Fuel
a. Openthehopperlidandpullthelidtowardsyou.
b. Donotoverllthehopper.Thelidmustbecompletely
closedtomaintainpropervacuumandforthefeedmotor
tooperate. Anerrormessagewill appear on the wall
controlifthelidisnotproperlyclosed.
c. Remove any sawdust or fuel from the lid gasket after
rellinghopper.
d. Donotleaveanypartofthefuelbagontheappliance
afterrellinghopper.
e. Storefuelawayfrom theappliancetomaintainproper
safeairclearancetocombustibles.
Figure 9.1
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H. Fire Characteristics
Aproperlyadjustedrewiththeheatoutputcontrolbutton
seton“HIGH”hasashortactiveamepatternthatextends
outoftherepotapproximately102mm.
Iftherehastallameswithblacktailsandseemssomewhat
lazy,thefeedratewillneedtobereduced.
Ifthereisnot102mmtall,increasethefeedrate.Amedium
andlowsettingwillgiveashorterame.Theamewillrise
andfallsomewhat.Thisisnormal.
Thefeedadjustmentcontrolrodisfactoryset,andshouldbe
adequateformostfuels.T
hecontrolrodwillslidebyonly
looseningthewingscrew.
However,iftheflameheightistoohighortoolow,youwill
needtoadjustthefeedrate.Waituntiltheappliancehasbeen
burningfor15minutesbeforemakingyouradjustmentsand
a
llow15minutesforfeedadjustmenttotakeeffect.

Make
adjustmentsinapproximately12.7mmincrements.
1. Loosenthewingscrew.Figure 10.2
2. Adjustthefueladjustmentcontrolrodtowardstotheright
anduptoincreasethefeedrateandameheightorto
theleftanddowntodecreasethefeedrateandame
height.
3. Re-tightenthewingscrew.
I. Feed Rate Adjustment Instructions
G. Starting Your First Fire
1. A thermostat is required for proper operation of this
appliance.Atthistime,llthehopperwithpellets,set
thethermostattoitslowestsetting.Plugthepowercord
intonearbyoutlet.
2. The exhaust blower will stay on for approximately 18
minutes even though the thermostat is not calling for
heat.Thisisnormal.
3. Locatetheheatoutputcontrolswitchonthelowerright
sideofthereboxbehinddecorativefrontdoor.Settothe
HIGHsettingandthenadjustthethermostattoitshighest
setting.Theredcalllightwillbeonwhichislocatedon
thetopofthejunctionboxbehindtherightaccesspanel.
Thisindicatesthethermostatiscallingforheat.Figure
10.1.
4.
Thefuelfeedsystemandtheignitershould
now
beon.
5. Foryourrstreitwillbenecessarytopressthereset
buttononceperminuteuntilpelletsstarttodropintothe
repot,thenpressbutton1moretime.Thiswillllthe
feedsystemandallowtheappliancetobegindropping
pellets.Theappliancewillcontinuetorunaslongasthe
thermostatiscallingforheat.
6. Oncetheappliancehasignited,letitburnforapproximately
15minutes,thensetthethermostattothedesiredroom
temperature.Adjusttheheatoutputcontrolswitchtothe
desiredsetting.
Figure 10.1
Odorsandvaporsreleasedduringinitialoperation.
• Curingofhightemperaturepaint.
• Openwindowsforaircirculation.
Odorsmaybeirritatingtosensitiveindividuals.
CAUTION
Control Box
Junction Box
Reset Button
Heat Output
Switch
Power Cord
Outlet
Thermostat
Block
Fuse
Red Call
Light
Red/Green/Amber Light
Blue Light
Firepot Cleaning Rod
Feed Adjustment Control Rod
Set Screw
Wing Nut
Figure 10.2
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J. Ignition Cycles
1. Atthebeginningofeachignitioncycle,itisnormaltosee
somesmokeintherebox.Thesmokewillstoponce
therestarts.
2. Theconvectionblowerwillautomaticallyturnonafteryour
appliancehasreachedthesettemperature.
Thisblowertransfersheatfromyourapplianceintothe
room,andwillcontinuetorunafterthethermostathas
stoppedcallingforheatuntiltheappliancehascooled
down.
3. Occasionallytheappliancemayrunoutoffuelandshut
itselfdown.Whenthishappens,theredcalllightwillbe
on.See Figure 10.1 on page 10.1.
Torestartit,llthehopperandpresstheresetbutton.
Whenyoupresstheresetbuttontheredcalllightwillgo
out.Releasethebuttonandthelightwillcomebackon.
Youshouldseeareshortly.
Ifnot,followtheinstructionsonpage 10, “StartingYour
FirstFire”.
WARNING
FireRisk
DoNOToperateappliance:
• Withappliancedooropen.
• Firepotooropen.
• Cleaningslideplatesopen.
DoNOTstorefuel:
• Closerthanrequiredclearancestocom-
bustiblestoappliance
• Withinspacerequiredforloadingorash
removal.
Back side of Firepot
Firepot floor left open
Figure 11.1-DO NOT LEAVE FIREPOT FLOOR OPEN
WARNING! RISK OF FIRE!
Keepcombustiblematerials,
gasolineandotherammablevaporsandliquidsclearof
appliance.
• DoNOTstoreammablematerialsintheappliance’s
vicinity.
• Do NOTusegasoline,lanternfuel, kerosene,charcoal
lighteruidorsimilarliquidstostartor“freshenup”are
inthisheater.
Keepallsuchliquidswellawayfromtheheaterwhileitisin
useascombustiblematerialsmayignite.
K. Clear Space
WARNING! RISK OF FIRE! DoNOTplacecombustible
objectsinfrontoftheappliance.Hightemperaturesmay
igniteclothing,furnitureordraperies.Maintainaminimum
clearanceof914mminfrontofappliance.
NOTICE: Clearancesmayonlybereducedbymeansap-
provedbytheregulatoryauthorityhavingjurisdiction.
Mantel:
Avoid placing candles and other heat-sensitive
objects on mantel or hearth. Heat may damage these
objects.
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3
Maintaining & Servicing Your Appliance
C. General Maintenance
1. Types of Fuel
Dependingonthetypeoffuelyouareburningwilldictatehow
oftenyouhavetocleanyourrepot.
Ifthefuelyouareburninghasahighdirtorashcontentitmay
benecessarytocleantherepotmorethanonceaday.
Dirtyfuelwillcauseclinkerstoformintherepot.Aclinkeris
formedwhendirt,ashoranon-burnablesubstanceisheatedto
1093°Candbecomesglass-like.
Clinker
Figure 12.1 - Clinker
Shock and Smoke Hazard
• Turndownthermostat,letappliancecompletely
coolandexhaustblowermustbeoff.Nowyou
canunplugappliancebeforeservicing.
• Smokespillageintoroomcanoccurifappliance
isnotcoolbeforeunplugging.
• Riskofshockifappliancenotunpluggedbefore
servicingappliance.
CAUTION
A. Proper Shutdown Procedure
B. Quick Reference Maintenance Chart
Follow the detailed instructions found in this
section for each step listed in the chart below.
Cleaning or Inspection
Frequency Daily Weekly Monthly Yearly
AshPan/Drawer Every5bagsoffueldepend-
ingonthefueltypeorash
build-up
OR X
AshRemovalfromFirebox Every5bagsormorefre-
quentlydependingonthefuel
typeorashbuild-up
OR X
BeneathHeatExchanger Every1tonoffuel OR X
Blower,Combustion(Exhaust) Morefrequentlydependingon
thefueltype
OR X
Blower,Convection Every25bagsormorefre-
quentlydependingonthefuel
type
OR
X
DoorLatchInspection Priortoheatingseason OR X
Firebox-PrepareforNon-BurnSeason Atendofheatingseason OR X
Firepot-Burningpellets-hardwood Every3bags OR X
Firepot-Burningpellets-softwood Every5bags OR X
Glass
Whenclearviewofrepot
becomesobscure
OR X
HeatExchanger&DropTube Every15bagsoffuel OR X 
Hopper Every50bagsoffuelorwhen
changingfueltypes
OR X
VentingSystem Morefrequentlydependingon
thefueltype
OR X
NOTICE: Thesearerecommendations.Cleanmorefrequentlyifyouencounterheavybuild-upofashat
therecommendedintervaloryouseesootcomingfromthevent.Not properly cleaning your
appliance on a regular basis will void your warranty.
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5. Disposal of Ashes
• Frequency:Asneeded
• By:Homeowner
Ashes should be placed in a metal container with a
tight-ttinglid.Theclosedcontainerofashesshould
beplacedonanon-combustibleoororontheground,
wellawayfromallcombustiblematerials,pendingnal
disposal.
Iftheashesaredisposedofbyburialinsoilorotherwise
locally dispersed, they should be retained in the
closedcontaineruntilallcindershavebeenthoroughly
cooled.
DisposalofAshes
WARNING
• Ashes should be placed in metal container
withtightttinglid.
• Ashesshouldberetainedinclosedcontainer
untilallcindershavethoroughlycooled.
2. Cleaning Firepot with Cleaning Rod & Firepot
Clean-Out Tool
• Frequency:Dailyormoreoftenasneeded
• By:Homeowner
a.The appliance must be in complete shutdown and
cool and theexhaust blower off. NOTE: If youare
justcleaningtherepot,thereisnoneedtounplugthe
insert.
b.PullrepotcleaningrodOUTandINacoupleoftimes
tohelpshakedebrisloose.See Figure 12.1 on page
12.
Ifrodishardtopull,itmaybenecessarytouseyour
repotclean-outtooltochipawaymaterialthathasbuilt
uponthebottomplateoftherepotandtopushoutany
clinkers.Largerclinkersmayhavetoberemovedfrom
thetopoftherepot.Cornclinkerscanbeespecially
difculttobreakup.
c.Therepotoorplatemustbefullyclosedwhennished.
See Figure 11.1 on page 11.
4. Cleaning Ash Pan/Drawer
• Frequency:Weeklyorevery5bagsormore
frequentlydependingonashbuild
• By:Homeowner
Locatetheashpan/drawerunderneaththerepotand
slidethe ash drawer straight out. Empty into a non-
combustiblecontainerandre-installashpan/drawer.
3. Ash Removal from Firebox
• Frequency:Weeklyor5bagsormorefrequently
dependingonashbuild-up
• By:Homeowner
a.Theremustnotbeanyhotashesinthereboxduring
cleaning so allow the appliance to completely cool.
The rebox ash should be removed every time the
exhaustpathiscleaned.Frequentcleaningoftheash
inthereboxwillhelpslowdownthebuild-upofash
intheexhaustblowerandventsystem.
b.Plug in your appliance, if unplugged, and turn the
thermostatonandimmediatelyshutitofftostartthe
exhaustbloweronitscycletime.Itwillpullyashout
theexhaustinsteadofintotheroom.
c.Opendoor.Thereare2cleaningslideplatestothe
leftandrightoftherepotwithngerholes.Pullboth
slideplatesoutandsweeptheremainingashfromthe
reboxintothe2openholes.Apaintbrushworkswell
forthis.Closeslideplates.
d.Thisashisdepositedinthesameashdrawerasthe
repotdebris.Theashdrawershouldbeemptiedevery
timeyoucleantherebox.Remembertoplacetheash
anddebrisintoametalornon-combustiblecontainer.
e.The2cleaningslideplatesmustbefullyclosedwhen
cleaningiscomplete.
WARNING
• NEVERpullrepotcleaningrodsorcleaning
slideplateswhenapplianceisoperating.Hot
pelletsmayfallintoashpanandmaystarta
reorhavemis-startsduetolackofvacuum.
FireRisk
WARNING
• Thecleaningslideplatesmustbefully
CLOSEDwhenapplianceisoperating.Hot
pelletsmayfallintoashpanandstartare.
FireRisk.
Page14
October 27, 2011
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Castile & Santa Fe CE Insert
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The amount of ash buildup in the repot will be a good
guide to determine how often you should clean the heat
exchangers.
WARNING
Heatexchangercleaningrodsmaybewarm
tothetouch.Forsafetypurposeswear
gloves.
Donotpullheatexchangercleaningrods
whileapplianceisoperating.
PushcleaningrodsINwhendone,DONOT
leavecleaningrodsOUT.Injurycanoccur.
7. Cleaning Beneath Heat Exchanger
• Frequency:Monthlyorafterburning1tonoffuel
• By:Homeowner
a. Besuretheapplianceisallowedtocool,hasbeen
unpluggedandtheexhaustblowerisoff
b. Amorethoroughcleaningisneededtoremovethe
excess ash that is left behind from the use of the
cleaningrodsfortheheatexchangertubes.
c. Theashwillberestingonthebackofthebafe.This
willrequireremovingthecastbafe.
a.Allow the appliance to completely cool down before
pullingthecleaningrods. Turnthethermostatonand
thenimmediatelyofftostarttheexhaustbloweronits
cycletime.Itwillpullyashouttheexhaustinstead
ofintotheroom.
b. Locatethe2exposedrodsdirectlyunderneaththeheat
exchangertubes.Figure 14.1.
c.To clean, pull the rods straight outuntil it stops,
approximately203mm.SlidetherodsOUTandINa
coupleoftimes.
Figure 14.1
Cleaning
Rods
10 Heat Exchanger Tubes
NOTE:
Hearth & Home Technologies recommends to
use a heavy duty vacuum cleaner specically
designed for solid fuel appliance cleaning.
8. Cleaning the Hopper
• Frequency:Monthlyorafterburning50bagsoffuel
• By:Homeowner
Afterburningapproximately1tonoffuelyouwillneed
tocleanthehoppertopreventsawdustbuild-up.
A combination of sawdust and pellets on the auger
reducestheamountoffuelsupplytotherepot.This
canresultinnuisanceshutdownsandmis-starts.
a. The appliance must be in complete shutdown.
Allowtheappliancetocompletelycooldown.
b. Emptythehopperofanyremainingpellets.
c. Vacuumthehopperandfeedtube.
9. Cleaning the Glass
• Frequency:Whenclearviewoftherepotbecomes
obscure
• By:Homeowner
a.Appliance mustbecompletelycoolbeforecleaning
glass.
b. Vacuumyashfromglassanddoorrope.
c.Useadamppapertoweloranynon-abrasiveglass
cleaner.Wipeoffwithdrytowel.
Handleglassassemblywithcare.
When cleaning glass:
• Avoidstriking,scratchingor
slammingglass.
• DoNOTcleanglasswhenhot.
CAUTION
• DoNOTuseabrasivecleaners.
• Refertomaintenanceinstructions.
Handleglasswithcare.
• Inspectthegaskettoensureitis
undamaged.
• DoNOTstrike,slamorscratchglass.
• DoNOToperateappliancewithglass
assemblyremoved.
WARNING
• DoNOToperatewithglasscracked,brokenor
scratched.
6. Cleaning Heat Exchanger Chambers & Drop Tube
• Frequency:Weeklyorevery15bagsormorefre
quentlydependingonashbuild-up
• By:Homeowner
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12. Cleaning Combustion Blower - Requires No
Lubrication
• Frequency:Yearlyorasneeded
• By:QualiedServiceTechnician
• Task: Contact your local dealer
13. Cleaning Convection Blower - Requires No
Lubrication
• Frequency:Monthlyorevery25bagsormorefre
quenlydependingonoperatingenviron-
ment
• By:QualiedServiceTechnician
• Task: Contact your local dealer.
14. Preparing Firebox for Non-Burn Season
• Frequency:Yearlyattheendoftheheatingseason
• By:Homeowner
a.Be sure the appliance is allowed to cool, has been
unpluggedandtheexhaustblowerisoff.
b.
Removeallashfromthereboxandvacuumthoroughly.
c. Paintallexposedsteel,includingcast-iron.
•
UsetheTouch-Uppaintsuppliedwiththeappliance;
or;
• Purchasepaintfromyourlocaldealer.
• Mustuseahigh-temperaturepaintmadespeci-
ciallyforheatingappliances.
10. Soot and Fly Ash: Formation & Need for Removal
in Exhaust Venting System.
• Frequency:Yearlyormorefrequentlydependingon
ashbuild-up.
• By:QualiedServiceTechnician/Homeowner
Be sure the appliance is allowed to cool, has been
unpluggedandtheexhaustblowerisoff.
The products of combustion will contain small particles
ofyash.Theyashwillcollectintheexhaustventing
systemandrestricttheowoftheuegases.
At start-up if there is incomplete combustion, or if there
is a shutdown or incorrect operation of the appliance it
willleadtosome soot formation. Thiswill collect in the
exhaustventingsystem.
Theventing(chimney)systemmayneedtobecleanedat
leastonceayearormoreoftendependinguponthequal-
ityofyourfuelorifthereisalotofhorizontalpipesections.
Ashwillbuildupmorequicklyinthehorizontalsections.
11. Door Latch Inspection
• Frequency:Priortoheatingseasonormonthlyduring
heatingseason
• By:Homeowner
Thedoorlatchisnon-adjustablebutthegasketingbetween
theglassandreboxshouldbeinspectedperiodicallytomake
surethereisagoodseal.
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Castile & Santa Fe CE Insert
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D. High Ash Fuel Content Maintenance
• Frequency:Asneeded
• By:Homeowner
Correct Flame Size, Yellow/White in Color
Correct
Figure 16.3
Ash Build Up in Firebox
Pellets Back Up
In Feed Tube
Firepot Overfills
Tall, Lazy Flame, Orange in Color
Incorrect
Figure 16.1
Figure 16.2
Fire Risk.
WARNING
• High ash fuels, or lack of maintenance, can
cause the firepot to overfill. Follow proper
shutdown procedure if ash buildup exceeds
half way point in firepot.
• Failure to do so could result in smoking,
sooting and possible hopper fires.
Poorqualitypelletfuel,orlackofmaintenance,cancreate
conditionsthatmaketherepotllquicklywithashesand
clinkers.
Thisconditionmakestheappliancesusceptibletooverlling
therepotwithpelletswhichmayresultinsmoking,sooting
andpossiblehopperres.Figure 16.1showsanexample
wheretherepotoverlls,pelletsbackupintothefeedtube
andashhasaccumulatedintherebox.
Aninefcientandnon-economicalmethodofburningoffuel
causedbypoorqualitypelletfuelisshownin Figure 16.2.
The correct ame size when good quality, premium pellet
fuelisburnedisshowninFigure 16.3.
If the ash buildup exceeds the half way point in the repot
IMMEDIATE ATTENTION AND CLEANING IS REQUIRED.
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NOTICE: Odorsandvaporsarereleasedduringinitialoperationduetothecuringofhightem-
peraturepaint.Openwindowsforaircirculation.Odorsmaybeirritatingtosensitiveindividuals.
4
Troubleshooting for Homeowner
A. Frequently Asked Questions
ISSUES SOLUTIONS
1. Metallicnoise. 1. Noiseiscausedbymetalexpandingandcontractingas
itheatsupandcoolsdown,similartothesoundpro-
ducedbyafurnaceorheatingduct.Thisnoisedoesnot
affecttheoperationorlongevityofyourappliance.
2. Whiteashbuilduponglass. 2. Thisisnormal.Cleantheglassusinganynon-abrasive
glasscleaner.
3. Glasshasbuildupofblacksoot 3. Excessivebuild-upofash.Seesolution#4.Thelower
burnsettingswillproducemoreash,thehigherburn
settingsproduceless.Themoreitburnsonlowthe
morefrequentcleaningoftheglassisrequired.
4. Glasshasturneddirty. 3. Excessivebuildupofash.Thelowerburnsettingswill
producemoreash,thehigherburnsettingsproduce
less.Themoreitburnsonlowthemorefrequentclean-
ingoftheglassisrequired.
5. Firehastallameswithblacktailsandislazy. 4. Thefeedrateneedstobereducedortherepotneeds
cleaning.Heatexchangerorexhaustblowerneeds
cleaning.
6. Smokeystart-uporpuffsofsmokefromtheairwash. 5. Eithertherepotisdirtyorthereistoomuchfuelat
start-upandnotenoughair.Closedownfeedrate1/4
(6mm)inchatatimeuntilthisnolongerhappens.
6. Largeameatstart-up. 6. Thisisnormal.Flamewillsettledownoncethereis
established.
Page18
October 27, 2011
R
Castile & Santa Fe CE Insert
7069-101B
5
Getting Started
Installer’s Guide
A
.
Design, Installation & Location Considerations
WARNING! Risk of Fire Damagedpartscouldimpairsafe
operation.DoNOTinstalldamaged,incompleteorsubstitute
components.
1. Appliance Location
NOTICE:
Checkbuildingcodespriortoinstallation.
• Installation MUST comply with all local building codes
andregulationsincludingthosereferringtonationaland
Europeanstandards.
• Consult insurance carrier, local building inspector, re
ofcialsorauthoritieshavingjurisdictionoverrestrictions,
installationinspectionandpermits.
Itisagoodideatoplanyourinstallationonpaper,usingexact
measurements for clearances and oor protection, before
actuallybeginningtheinstallation.Locationoftheappliance
andchimneywillaffectperformance.
Considerationmustbegivento:
• Safety,convenience,trafcow
• Placementofthechimneyandchimneyconnectorandto
minimizetheuseofchimneyoffsets.
• Placetheappliancewheretherewillbeaclearpassage
foraListedchimneythroughtheceilingandroof(verti-
cal)orthroughexteriorwall(horizontal).
• Installingtherequiredoutsideairkitwillaffecttheloca-
tionoftheventtermination.
Marginal Location:
• Below peak
Location NOT recommended:
• Not the highest point of the roof
• Wind loading possible
Multi-level Roofs
Windward
Leeward
Recommended:
Outside Air Intake
on windward side
NOT recommended:
Outside Air Intake
on leeward side
Recommended Location:
• Above peak
Recommended:
• Insulated exterior chase
in cooler climates
Recommended Location:
• Above peak
• Inside heated space
Location NOT recommended:
• Too close to tree
• Below adjacent structure
• Lower roof line
• Avoid outside wall
Marginal Location:
• Wind loading possible
Figure 18.1
Sincepelletexhaustcancontainash,sootorsparks,you
mustconsiderthelocationof:
• Windows
• AirIntakes
• AirConditioner
• Overhang,softs,porchroofs,adjacentwalls
• Landscaping,vegetation
• Horizontalorverticalventtermination
Whenlocatingventandventingtermination,theideallo-
cationistoventaboverooflinewhenpossible.Thismini-
mizestheaffectsofwindloading.
2. Floor Support
The supporting oor under the appliance must be able
to handle the weight of the appliance, fuel load and the
weightofthechimney.
Ensurethatyouroorwillsuporttheseweightspriortoin-
stallation. Add sufcient additional support to meet this
weightrequirmentpriortoinstallation.Theweightofthis
applianceis109kgandwithafullhopperoffuelweighing
18kg,thetotalfortheapplianceandfuelis137kg.
R
October 27, 2011
Page19
Castile & Santa Fe CE Insert
7069-101B
B. Thermostat Location
The thermostat’s location will have some effect on the
appliance’soperation.
Whenthethermostatislocatedclosetotheappliance,itmay
requireaslightlyhighertemperaturesettingtokeeptherest
ofthehousecomfortable.
If the thermostat location is in an adjacent room or on a
differentoorlevel,youwillnoticehighertemperaturesnear
theappliance.
7/16inchSocketWrench
(or10mm6ptor11mm6
ptsocket)
FramingSquare
ElectricDrill&Bits
Self-TappingScrews
OutsideAirRequired
ClassLorPLPelletVent
Mayalsoneed:
VentSupportStraps
ReciprocatingSaw
Hammer
PhillipsScrewdriver
TapeMeasure
PlumbLine
Level
FramingMaterial
Hi-tempCaulkingMaterial
Gloves
SafetyGlasses
Tools and building supplies normally required for instal-
lation.
C. Tools And Supplies Needed
D. Inspect Appliance and Components
WARNING! Risk of Fire! Damagedpartscouldimpairsafe
operation.DoNOTinstalldamaged,incompleteorsubstitute
components.
• Opentheapplianceandremoveallthepartsandarticles
packedinsidetheComponentPack.Inspectalltheparts
andglassforshippingdamage.
• Reporttoyourdealeranypartsdamagedinshipment.
•
Alllabelshavebeenremovedfromtheglassdoor.
•
Platedsurfaceshavebeenwipedcleanwithasoftcloth,
ifapplicable.
• Read all the instructions before starting the installation.
Follow these instructions carefully during the
installation to ensure maximum safety and benet.
• Follow pipe manufacturer instructions for installation
and air clearance requirments.
E. Pre-Burn Check List
1. Placetheapplianceinalocationnearthe
nalinstallationareaandfollowtheproce-
duresbelow:
2. Opentheapplianceandremovealltheparts
and articles packed inside the Component
Pack.Inspectallthepartsandglassforship-
pingdamage.Contactyourdealerifanyirregu-
laritiesarenoticed.
3. All safety warnings have been read and fol-
lowed.
4.
ThisOwner’sManualhasbeenread.
5. Floorprotectionrequirementshavebeenmet.
6. Ventingisproperlyinstalled.
7. Theproperclearancesfromtheapplianceand
chimney to combustible materials have been
met.
8.
Themasonrychimneyisinspectedbyaprofes-
sionalandis clean, or thefactorybuilt metal
chimneyisinstalledaccordingtothemanufac-
turer’sinstructionsandclearances.
9. The chimney meets the required minimum
height.
10.
All labels have been removed from the glass
door.
11. Plated surfaces have been wiped clean, if
applicable.
12.
Thermostatorremotehasbeeninstalled.
13. Apoweroutletisavailablenearby.
Page20
October 27, 2011
R
Castile & Santa Fe CE Insert
7069-101B
6
Dimensions and Clearances
A. Appliance Dimensions
Figure 20.3- Front View
Figure 20.1 - Top View
Figure 20.2 -Side View
483mm
629mm
249mm
330mm
51mm
Overall Size A B
MetalSurroundw/CastTrim,STD 1080mm 762mm
MetalSurroundw/CastTrim,LRG 1219mm 864mm
MetalSurroundw/StandardTrim,STD 1092mm 787mm
MetalSurroundw/StandardTrim,LRG 1294mm 864mm
A
B
21-1/2”
(546mm)
28-7/8”
(733mm)
23-5/8”
(600mm)
8”
(203mm)
C
L
Figure 20.4 - Top View
12-3/4”
(
324mm)
8-5/8”
(
219mm)
23”
(
584mm)
25-3/8”
(
645mm)
Figure 20.5 -Side View
Figure 20.6- Front View
Panel A B
Standard 762mm 1016mm
Large 838mm 1270mm
CASTILE ONLY
SANTA FE ONLY
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Quadra-Fire Santa Fe Pellet Insert SANTAFEI-B User manual

Quadra-Fire
Brand
Quadra-Fire
Model
Santa Fe Pellet Insert SANTAFEI-B
Category
Fireplaces
Type
User manual
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