Barco service bulletin
Serial Number: 1373
Date: 18/01/2018
Product: E2, S3–4 K, and Ex Systems Using
4K Tri-Combo Inp ut (TCI) Cards
Priority code*: B
A.
”Must” modification, Barco will provide the necessary components to perform this modification
at no charge.
B.
Improves the reliability of the product.
C.
Improves the general working conditions of t he pr odu ct.
D.
For information only.
1. UPG RADING E2, S3–4K , AND EX SYS TEMS
USING 4K TCI INPUT CARDS
1.1 General
Phenom enon
Under certain conditions, the DisplayPort Input of the TCI card may fail to acquire a valid
video.
Solution
Update your E2, S3–4K, or Ex processor to Release 5.0.1555. The code is available
only on f
tp://ftp.folsom.co m/ under “Product\Image Processing\E2_S3_Ex\Beta Re-
leases\E2_S3_Ex\Release 5.0 PATCH”.
This patch will be included in software release 5.1, expected in February.
Scope
This phenomenon affects only 4K TCI cards used in E2, S3–4K, or EX processors.
1.2 Upgrading the firmware
Firmware upgrade
1. Go to the Barco Folsom FTP site at f
tp://ftp.folsom.co m/.
2. Go to Products\Image Processing\E2_S3_Ex\Beta Releases\E2_S3_Ex\Release 5.0
PATCH.
3. Download the ZIP file to a FAT32-formated USB thumb drive.
4. Unzip the firmware upgrade on the USB thumb drive.
This operation automatically creates a directory named
EM with the upgrade file inside
(em_update_vp.5.0.1555.tar.gz).
5. Perform the firmware upgrade, using the USB thumb drive.
See Section 8.1, “Upgrading firmware using the USB port” of the Event Master Devices
User’s guide (R5905948/06) for details.
Barco Inc, Image Processing
3078 Prospect Park Drive, Rancho Cordova, CA , 95670, USA
www.barco.com
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