Black Box VOE102 Getting Started Manual

Brand: Black Box

Model: VOE102

Category: Networking

Type: Getting Started Manual

VOE102

ISDN VoIP Gateway

Getting Started Guide

Important

This is a Class A device and is intended for use in a light industrial environment. It is not intended nor approved for use in an industrial

or residential environment.

CUSTOMER

SUPPORT

INFORMATION

Order toll-free in the U.S. 24 hours, 7 A.M. Monday to midnight Friday: 877-877-BBOX

FREE technical support, 24 hours a day, 7 days a week: Call 724-746-5500 or fax 724-746-0746

Mail order: Black Box Corporation, 1000 Park Drive, Lawrence, PA 15055-1018

Web site: www.blackbox.com • E-mail: [email protected]

Compliance

EMC

•FCC Part 15, Class A

•EN55022, Class A

•EN55024

Safety

•IEC 60950-1

•EN60950-1

Radio and TV Interference

This equipment generates and uses radio frequency energy, and if not installed and used properly—that is, in

strict accordance with the manufacturer's instructions—may cause interference to radio and television recep-

tion. This equipment has been tested and found to comply with the limits for a Class A computing device in

accordance with the speciﬁcations in Subpart B of Part 15 of FCC rules, which are designed to provide reason-

able protection from such interference in a commercial installation. However, there is no guarantee that inter-

ference will not occur in a particular installation. If the equipment causes interference to radio or television

reception, which can be determined by disconnecting the cables, try to correct the interference by one or more

of the following measures: moving the computing equipment away from the receiver, re-orienting the receiving

antenna, and/or plugging the receiving equipment into a different AC outlet (such that the computing equip-

ment and receiver are on different branches)

ISDN Connection

The device identiﬁed in this document is not intended nor approved for connection to the public ISDN tele-

communication network.

CE Notice

We certify that the apparatus identiﬁed in this document conforms to the requirements of Council Directive

1999/5/EC on the approximation of the laws of the member states relating to Radio and Telecommunication

Terminal Equipment and the mutual recognition of their conformity.

The safety advice in the documentation accompanying this product shall be obeyed. The conformity to the

above directive is indicated by the

sign on the device.

Trademarks Used In This Manual

All applied-for and registered trademarks are the property of their respective owners.

Normas Oﬁciales Mexicanas (NOM)

Electrical Safety Statement

Instrucciones De Seguridad

1. Todas las instrucciones de seguridad y operación deberán ser leídas antes de que el aparato eléctrico sea

operado.

2. Las instrucciones de seguridad y operación deberán ser guardadas para referencia futura.

3. Todas las advertencias en el aparato eléctrico y en sus instrucciones de operación deben ser respetadas.

4. Todas las instrucciones de operación y uso deben ser seguidas.

5. El aparato eléctrico no deberá ser usado cerca del agua—por ejemplo, cerca de la tina de baño, lavabo,

sótano mojado o cerca de una alberca, etc.

6. El aparato eléctrico debe ser usado únicamente con carritos o pedestales que sean recomendados por el

fabricante.

7. El aparato eléctrico debe ser montado a la pared o al techo sólo como sea recomendado por el fabri-

cante.

8. Servicio—El usuario no debe intentar dar servicio al equipo eléctrico más allá a lo descrito en las

instrucciones de operación. Todo otro servicio deberá ser referido a personal de servicio caliﬁcado.

9. El aparato eléctrico debe ser situado de tal manera que su posición no interﬁera su uso. La colocación del

aparato eléctrico sobre una cama, sofá, alfombra o superﬁcie similar puede bloquea la ventilación, no se

debe colocar en libreros o gabinetes que impidan el ﬂujo de aire por los oriﬁcios de ventilación.

10. El equipo eléctrico deber ser situado fuera del alcance de fuentes de calor como radiadores, registros de

calor, estufas u otros aparatos (incluyendo ampliﬁcadores) que producen calor.

11. El aparato eléctrico deberá ser connectado a una fuente de poder sólo del tipo descrito en el instructivo

de operación, o como se indique en el aparato.

12. Precaución debe ser tomada de tal manera que la tierra ﬁsica y la polarización del equipo no sea elimi-

nada.

13. Los cables de la fuente de poder deben ser guiados de tal manera que no sean pisados ni pellizcados

por objetos colocados sobre o contra ellos, poniendo particular atención a los contactos y receptáculos

donde salen del aparato.

14. El equipo eléctrico debe ser limpiado únicamente de acuerdo a las recomendaciones del fabricante.

15. En caso de existir, una antena externa deberá ser localizada lejos de las lineas de energia.

16. El cable de corriente deberá ser desconectado del cuando el equipo no sea usado por un largo periodo

de tiempo.

17. Cuidado debe ser tomado de tal manera que objectos liquidos no sean derramados sobre la cubierta u

oriﬁcios de ventilación.

18. Servicio por personal caliﬁcado deberá ser provisto cuando:

— A: El cable de poder o el contacto ha sido dañado; o

— B: Objectos han caído o líquido ha sido derramado dentro del aparato; o

— C: El aparato ha sido expuesto a la lluvia; o

— D: El aparato parece no operar normalmente o muestra un cambio en su desempeño; o

— E: El aparato ha sido tirado o su cubierta ha sido dañada.

Summary Table of Contents

1General information...................................................................................................................................... 14

2Applications overview.................................................................................................................................... 18

3VOE installation............................................................................................................................................ 21

4VOE initial configuration.............................................................................................................................. 26

ASpecifications ................................................................................................................................................ 36

BCabling ......................................................................................................................................................... 40

CPort pin-outs ................................................................................................................................................ 43

DVOE factory configuration ........................................................................................................................... 45

EEnd user license agreement ........................................................................................................................... 49

Table of Contents

Summary Table of Contents ........................................................................................................................... 5

Table of Contents ........................................................................................................................................... 6

List of Figures ................................................................................................................................................. 8

List of Tables .................................................................................................................................................. 9

About this guide ........................................................................................................................................... 10

Audience............................................................................................................................................................... 10

Structure............................................................................................................................................................... 10

Precautions ........................................................................................................................................................... 11

Safety when working with electricity ...............................................................................................................12

ISDN connection ............................................................................................................................................12

General observations .......................................................................................................................................12

Typographical conventions used in this document................................................................................................ 13

General conventions .......................................................................................................................................13

1General information...................................................................................................................................... 14

VOE102 overview .................................................................................................................................................15

VOE102 rear panel .........................................................................................................................................16

VOE102 front panel .......................................................................................................................................17

2Applications overview.................................................................................................................................... 18

Introduction..........................................................................................................................................................19

Connect ISDN terminals to an Internet Telephony Service Provider (ITSP).........................................................19

ISDN telecommuter connection to a PBX via a corporate-private network............................................................20

3VOE installation............................................................................................................................................ 21

Installing the VOE ................................................................................................................................................22

Placing the VOE .............................................................................................................................................22

Installing cables ...............................................................................................................................................22

Connecting the VOE to the ISDN terminals ............................................................................................23

Connecting the VOE to the IP network ....................................................................................................23

Connecting the VOE to the power supply .................................................................................................24

External S-Bus power supply .....................................................................................................................25

4VOE initial configuration.............................................................................................................................. 26

Introduction..........................................................................................................................................................27

1. Start the VOE Discovery Tool...........................................................................................................................27

2. Access the Web Browser (GUI) Interface...........................................................................................................27

3. Configuring your VOE......................................................................................................................................30

Accessing the Internet .....................................................................................................................................30

Bootloader.............................................................................................................................................................32

Start Bootloader ..............................................................................................................................................32

Start-up with factory configuration .................................................................................................................33

Load a new application image (VOE Firmware) via TFTP ..............................................................................33

VOE102 Getting Started Guide

Load a new application image (VOE Firmware) via the serial link ..................................................................35

ASpecifications ................................................................................................................................................ 36

DSP.......................................................................................................................................................................37

Voice connectivity .................................................................................................................................................37

Data connectivity ..................................................................................................................................................37

Voice processing (signalling dependent).................................................................................................................37

Fax and modem support........................................................................................................................................37

Voice signalling .....................................................................................................................................................38

Voice routing—session router................................................................................................................................38

IP services..............................................................................................................................................................38

Management .........................................................................................................................................................39

Operating environment .........................................................................................................................................39

Operating temperature ....................................................................................................................................39

Operating humidity ........................................................................................................................................39

System...................................................................................................................................................................39

Dimensions ...........................................................................................................................................................39

Weight and power dissipation ...............................................................................................................................39

BCabling ......................................................................................................................................................... 40

Introduction..........................................................................................................................................................41

Ethernet ................................................................................................................................................................41

ISDN BRI.............................................................................................................................................................42

CPort pin-outs ................................................................................................................................................ 43

Introduction..........................................................................................................................................................44

Ethernet ................................................................................................................................................................44

ISDN BRI Terminal (NT/Net) port .....................................................................................................................44

DVOE factory configuration ........................................................................................................................... 45

Introduction..........................................................................................................................................................46

EEnd user license agreement ........................................................................................................................... 49

End User License Agreement.................................................................................................................................50

1. Definitions ..................................................................................................................................................50

2. Title ............................................................................................................................................................50

3. Term ...........................................................................................................................................................50

4. Grant of License ..........................................................................................................................................50

5. Warranty ....................................................................................................................................................50

6. Termination ................................................................................................................................................51

7. Other licenses .............................................................................................................................................51

List of Figures

1 VOE102 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15

2 VOE102 rear panel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16

3 VOE102 front panel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17

4 ISDN home-office application . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19

5 PBX extension to home office . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20

6 Connecting to an ISDN terminal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23

7 Connecting the VOE to the network via a hub or switch . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24

8 Router Power LED . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25

9 VOE Discovery Tool window . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27

10 VOE home page . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28

11 Main GUI elements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29

12 WAN page . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31

13 Typical Ethernet straight-through cable diagram . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 41

14 Connecting an ISDN device . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 42

List of Tables

1 General conventions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13

2 Rear panel ports . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16

3 VOE102 LED definitions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17

4 VOE weight and maximum power specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39

5 RJ-45 Ethernet socket . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 44

6 RJ-45 BRI (NT/Net) socket . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 44

About this guide

This guide describes the VOE102 hardware, installation and basic conﬁguration.

Audience

This guide is intended for the following users:

•Operators

•Installers

•Maintenance technicians

Structure

This guide contains the following chapters and appendices:

•Chapter 1 on page 14 provides information about router features and capabilities

•Chapter 2 on page 18 contains an overview describing router operation and applications

•Chapter 3 on page 21 provides hardware installation procedures

•Chapter 4 on page 26 provides quick-start procedures for conﬁguring the VOE router

•Appendix A on page 36 contains speciﬁcations for the routers

•Appendix B on page 40 provides cable recommendations

•Appendix C on page 43 describes the router’s ports and pin-outs

•Appendix D on page 45 lists the factory conﬁguration settings for VOE

•Appendix E on page 49 provides license information that describes acceptable usage of the software pro-

vided with the VOE

For best results, read the contents of this guide

before

you install the router.

VOE102 Getting Started Guide

About this guide

Precautions

Notes, cautions, and warnings, which have the following meanings, are used throughout this guide to help you

become aware of potential problems.

Warnings

are intended to prevent safety hazards that could result in per-

sonal injury.

Cautions

are intended to prevent situations that could result in property damage or

impaired functioning.

Note

A note presents additional information or interesting sidelights.

The alert symbol and IMPORTANT heading calls attention to

important information.

The alert symbol and CAUTION heading indicate a potential haz-

ard. Strictly follow the instructions to avoid property damage.

The shock hazard symbol and CAUTION heading indicate a

potential electric shock hazard. Strictly follow the instructions to

avoid property damage caused by electric shock.

The alert symbol and WARNING heading indicate a potential safety hazard.

Strictly follow the warning instructions to avoid personal injury.

The shock hazard symbol and WARNING heading indicate a potential electric

shock hazard. Strictly follow the warning instructions to avoid injury caused

by electric shock.

IMPORTANT

CAUTION

WARNING

VOE102 Getting Started Guide

About this guide

Safety when working with electricity

ISDN connection

The device identiﬁed in this document is not intended nor approved for connection to the public ISDN tele-

communication.

General observations

•Clean the case with a soft slightly moist anti-static cloth

•Place the unit on a ﬂat surface and ensure free air circulation

•Avoid exposing the unit to direct sunlight and other heat sources

•Protect the unit from moisture, vapors, and corrosive liquids

Mains Voltage: Do not open the case when the power cord is attached. The

external power adapter shall be a listed limited power source that incorpo-

rates a disconnect device and shall be positioned within easy reach of the

operator. The mains outlet shall be within 10 feet (3 meters) of the device,

shall be easily accessible, and protected by a circuit breaker.

Hazardous network voltages are present in WAN ports regardless of whether

power to the VOE is ON or OFF. To avoid electric shock, use caution when

near WAN ports. When detaching cables, detach the end away from the

VOE ﬁrst.

Do not work on the system or connect or disconnect cables during periods of

lightning activity.

In accordance with the requirements of council directive 2002/

96/EC on Waste of Electrical and Electronic Equipment (WEEE),

ensure that at end-of-life you separate this product from other

waste and scrap and deliver to the WEEE collection system in

your country for recycling.

WARNING

VOE102 Getting Started Guide

About this guide

Typographical conventions used in this document

This section describes the typographical conventions and terms used in this guide.

General conventions

The procedures described in this manual use the following text conventions:

Table 1. General conventions

Convention Meaning

Garamond blue type

Indicates a cross-reference hyperlink that points to a ﬁgure, graphic, table, or sec-

tion heading. Clicking on the hyperlink jumps you to the reference. When you

have ﬁnished reviewing the reference, click on the

Go to Previous View

button in the Adobe® Acrobat® Reader toolbar to return to your starting point.

Futura bold type

Commands and keywords are in

boldface

font.

Futura bold-italic type

Parts of commands, which are related to elements already named by the user, are

boldface italic

font.

Italicized Futura type

Variables for which you supply values are in

italic

font

Futura type Indicates the names of ﬁelds or windows.

Garamond bold type

Indicates the names of command buttons that execute an action.

< > Angle brackets indicate function and keyboard keys, such as <SHIFT>, <CTRL>,

<C>, and so on.

[ ] Elements in square brackets are optional.

{a | b | c} Alternative but required keywords are grouped in braces ({ }) and are separated

by vertical bars ( | )

blue screen

Information you enter is in

blue screen

font.

screen

Terminal sessions and information the system displays are in

screen font

node

The leading IP address or nodename of a VOE is substituted with

node

boldface italic

font.

VOE

The leading

VOE

on a command line represents the nodename of the VOE

# An hash sign at the beginning of a line indicates a comment line.

Chapter 1

General information

Chapter contents

VOE102 overview .................................................................................................................................................15

VOE102 rear panel .........................................................................................................................................16

VOE102 front panel .......................................................................................................................................17

VOE102 overview

VOE102 Getting Started Guide

1 • General information

VOE102 overview

The VOE102 ISDN VoIP Gateway (see ﬁgure 1) gives demanding ISDN users a quick and easy way to reap

the beneﬁts of state-of-the art Voice-over-IP technology while preserving their investments in ISDN phones

and PBX equipment. Supporting two concurrent voice or fax calls over an IP network, the VOE102 is a simple

and cost-effective way for home and home-ofﬁce users to connect their ISDN terminals to the cost-saving

world of Voice-over-IP.

The VOE102 provides an ISDN S

(S/T) Basic Rate Interface (BRI) that delivers high-quality Voice-over-IP

(VoIP) to ISDN terminals, connected directly or via a residential S-bus. A 10/100 Base-T Ethernet port pro-

vides connection to either 1) an Internet Telephony Service Provider (ITSP) via a broadband access router and

xDSL or cable modem, or 2) a remote IP-PBX over a corporate-private network.

Figure 1. VOE102

The VOE102 performs the following major functions:

•Two channels of Voice or FAX-over-IP through a single Euro-ISDN BRI/S

port (NT orientation).

•Provides line power to connected ISDN phone or PBX terminals (TE orientation).

•Standards-compliant VoIP in accordance with SIP or H.323 protocols.

•10/100Base-T Ethernet WAN port for connection to a router, xDSL, cable, or wireless modem.

VOE102 overview

VOE102 Getting Started Guide

1 • General information

VOE102 rear panel

The VOE102 is an ISDN-to-VoIP Digital Telephone Adapter for home or home-ofﬁce use that supports two

VoIP calls via a single ISDN BRI port (see ﬁgure 2). The VOE102 rear panel ports are described in table 2.

Figure 2. VOE102 rear panel

Table 2. Rear panel ports

Port Description

ETH (WAN)

Switched Auto-MDX Fast-Ethernet port, RJ-45 (see

ﬁgure 2

), connect the unit to an Inter-

net Telephony Service Provider (ITSP) [via an xDSL or cable modem] or a remote IP-PBX

[via a private corporate network].

BRI (Phone)

ISDN BRI/

port. RJ-45 connector presents the NT (Net) side of the

S/T

interface

(see

ﬁgure 2

) for connecting the VOE102 to an ISDN phone or PBX TE port. Conﬁg-

urable as point-to-point or point-to-multipoint.

5V DC, 1.0A The VOE102 has a 5V DC 1A power input (see ﬁgure 2).

Reset The reset button (see ﬁgure 2) has three functions:

•Restart the unit with the current startup conﬁguration—Press (for less than 1 second)

and release the

Reset

button to restart the unit with the current startup conﬁguration.

•Restart the unit with factory default conﬁguration—Press the

Reset

button for

5 seconds until the

Power

LED (see ﬁgure 3 on page 17) starts blinking to restart

the unit with factory default conﬁguration.

•Restart the unit in bootloader mode (to be used only by trained VOE102 techni-

cians)—Starting with the unit powered off, press and hold the

Reset

button as you

apply power to the unit. Release the

Reset

button when the

Power

LED starts blink-

ing so the unit will enter bootloader mode.

ETH

Ethernet port BRI

IDSN phone port

VOE102 overview 17

VOE102 Getting Started Guide 1 • General information

Figure 3. VOE102 front panel

VOE102 front panel

Figure 3 shows VOE102 LEDs, the LED deﬁnitions are listed in table 3.

Table 3. VOE102 LED deﬁnitions

LED Description

Note If an error occurs, all LEDs will ﬂash once per second.

Power When lit, indicates power is applied and the unit is in normal operation. Off indi-

cates no power applied. Flashes once per second during boot (startup).

VoIP •On indicates the gateway is registered to an H.323 gatekeeper/SIP server, or,

in the case of direct routing, has at least one active VoIP connection.

•Off indicates the unit is not conﬁgured or registered, or has no active direct-

routed VoIP connection.

•Flashing green indicates that the unit is attempting to register or has failed

to register.

BRI Off indicates no active calls. Blinking when one or two B-channels are connected.

Ethernet •On when the Ethernet connection has a link indication.

•Flashes when data is received or transmitted at the corresponding Ethernet port.

ISDN VoIP Telephone Adapter

Power VoIP BRI ETH

ISDN VoIP Telephone Adapter

Power VoIP BRI ETH

Chapter 2 Applications overview

Chapter contents

Introduction..........................................................................................................................................................19

Connect ISDN terminals to an Internet Telephony Service Provider (ITSP).........................................................19

ISDN telecommuter connection to a PBX via a corporate-private network............................................................20

Introduction 19

VOE102 Getting Started Guide 2 • Applications overview

Introduction

Black Box’s VOE102 Residential VoIP Digital Telephone Adapter provides home and home-ofﬁce ISDN users

a quick and easy migration path to the cost-saving world of IP telephony. This chapter describes typical appli-

cations for which the VOE is uniquely suited.

Whether you are connecting to an Internet Telephony Service Provider (ITSP) or the phone system at your

main ofﬁce, VOE provides the features you need for high-quality, state-of-the-art Voice-over-IP. In either sce-

nario, Black Box’s robust and mature software provides call-property adaptation with regular-expression map-

ping between ISDN and SIP/H.323 signaling schemes. In the corporate private network, intelligent and

conﬁgurable call-routing supports existing numbering plans for ultimate useability.

Note Detailed conﬁguration information for the applications can be found on the

CD-ROM that was included with your VOE device or online from the

Black Box webserver at www.blackbox.com.

Connect ISDN terminals to an Internet Telephony Service

Provider (ITSP)

Residential users can connect the VOE’s built-in BRI/NT port directly to an ISDN phone, or to the ISDN S-

bus in the home for two-channel VoIP calling using an ITSP VoIP service. (see ﬁgure 4).

The VOE replaces the network terminal adapter while providing an Ethernet connection to the home LAN for

Internet access.

The VOE supports three types of Internet-access service, including ﬁxed-IP address, DHCP, and PPPoE.

Figure 4. ISDN home-ofﬁce application

ISDN telecommuter connection to a PBX via a corporate-private network 20

VOE102 Getting Started Guide 2 • Applications overview

ISDN telecommuter connection to a PBX via a corporate-

private network

For a SoHo/telecommuter, the VOE can provide a home-ofﬁce extension to the ISDN PBX at the corporate

headquarters. The VOE routes the ISDN calls through the corporate-private network (see ﬁgure 5) using

Voice-over-IP, so a home user avoids toll charges when making calls to headquarters. Remote users can make

and receive calls as though located in the main ofﬁce, with all the calling features and services available to call-

ers connected directly to the PBX (such as station-to-station dialing, outside trunk access, and voice mail).

Figure 5. PBX extension to home ofﬁce

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Black Box VOE102 Getting Started Manual

Brand: Black Box

Model: VOE102

Category: Networking

Type: Getting Started Manual

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Black Box VOE102 Getting Started Manual

Black Box VOE102 Getting Started Manual

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