Avaya Communication Manager Administrator's Manual

Administrator’s Guide for

Avaya Communication Manager

Volumes 1, 2, and 3

555-233-506

Issue 7

November 2003

Notice

Every effort was made to ensure that the information in this document

was complete and accurate at the time of printing. However,

information is subject to change.

Warranty

Avaya Inc. provides a limited warranty on this product. Refer to your

sales agreement to establish the terms of the limited warranty. In

addition, Avaya’s standard warranty language as well as information

regarding support for this product, while under warranty, is available

through the following Web site: http://www.avaya.com/support

.

Preventing Toll Fraud

“Toll fraud” is the unauthorized use of your telecommunications

system by an unauthorized party (for example, a person who is not a

corporate employee, agent, subcontractor, or is not working on your

company's behalf). Be aware that there may be a risk of toll fraud

associated with your system and that, if toll fraud occurs, it can result

in substantial additional charges for your telecommunications

services.

Avaya Fraud Intervention

If you suspect that you are being victimized by toll fraud and you need

technical assistance or support, in the United States and Canada, call

the Technical Service Center's Toll Fraud Intervention Hotline at

1-800-643-2353.

How to Get Help

For additional support telephone numbers, go to the Avaya support

Web site: http://www.avaya.com/support

. If you are:

• Within the United States, click the Escalation Management link.

Then click the appropriate link for the type of support you need.

• Outside the United States, click the Escalation Management link.

Then click the International Services link that includes telephone

numbers for the international Centers of Excellence.

Providing Telecommunications Security

Telecommunications security (of voice, data, and/or video

communications) is the prevention of any type of intrusion to (that is,

either unauthorized or malicious access to or use of) your company's

telecommunications equipment by some party.

Your company's “telecommunications equipment” includes both this

Avaya product and any other voice/data/video equipment that could be

accessed via this Avaya product (that is, “networked equipment”).

An “outside party” is anyone who is not a corporate employee, agent,

subcontractor, or is not working on your company's behalf. Whereas, a

“malicious party” is anyone (including someone who may be

otherwise authorized) who accesses your telecommunications

equipment with either malicious or mischievous intent.

Such intrusions may be either to/through synchronous (time-

multiplexed and/or circuit-based) or asynchronous (character-,

message-, or packet-based) equipment or interfaces for reasons of:

• Utilization (of capabilities special to the accessed equipment)

• Theft (such as, of intellectual property, financial assets, or toll

facility access)

• Eavesdropping (privacy invasions to humans)

• Mischief (troubling, but apparently innocuous, tampering)

• Harm (such as harmful tampering, data loss or alteration,

regardless of motive or intent)

Be aware that there may be a risk of unauthorized intrusions

associated with your system and/or its networked equipment. Also

realize that, if such an intrusion should occur, it could result in a

variety of losses to your company (including but not limited to,

human/data privacy, intellectual property, material assets, financial

resources, labor costs, and/or legal costs).

Responsibility for Your Company’s Telecommunications Security

The final responsibility for securing both this system and its

networked equipment rests with you - Avaya’s customer system

administrator, your telecommunications peers, and your managers.

Base the fulfillment of your responsibility on acquired knowledge and

resources from a variety of sources including but not limited to:

• Installation documents

• System administration documents

• Security documents

• Hardware-/software-based security tools

• Shared information between you and your peers

• Telecommunications security experts

To prevent intrusions to your telecommunications equipment, you and

your peers should carefully program and configure:

• Your Avaya-provided telecommunications systems and their

interfaces

• Your Avaya-provided software applications, as well as their

underlying hardware/software platforms and interfaces

• Any other equipment networked to your Avaya products

TCP/IP Facilities

Customers may experience differences in product performance,

reliability and security depending upon network configurations/design

and topologies, even when the product performs as warranted.

Standards Compliance

Avaya Inc. is not responsible for any radio or television interference

caused by unauthorized modifications of this equipment or the

substitution or attachment of connecting cables and equipment other

than those specified by Avaya Inc. The correction of interference

caused by such unauthorized modifications, substitution or attachment

will be the responsibility of the user. Pursuant to Part 15 of the Federal

Communications Commission (FCC) Rules, the user is cautioned that

changes or modifications not expressly approved by Avaya Inc. could

void the user’s authority to operate this equipment.

Product Safety Standards

This product complies with and conforms to the following

international Product Safety standards as applicable:

Safety of Information Technology Equipment, IEC 60950, 3rd Edition

including all relevant national deviations as listed in Compliance with

IEC for Electrical Equipment (IECEE) CB-96A.

Safety of Information Technology Equipment, CAN/CSA-C22.2

No. 60950-00 / UL 60950, 3rd Edition

Safety Requirements for Customer Equipment, ACA Technical

Standard (TS) 001 - 1997

One or more of the following Mexican national standards, as

applicable: NOM 001 SCFI 1993, NOM SCFI 016 1993, NOM 019

SCFI 1998

The equipment described in this document may contain Class 1

LASER Device(s). These devices comply with the following

standards:

• EN 60825-1, Edition 1.1, 1998-01

• 21 CFR 1040.10 and CFR 1040.11.

The LASER devices operate within the following parameters:

• Maximum power output: -5 dBm to -8 dBm

• Center Wavelength: 1310 nm to 1360 nm

Luokan 1 Laserlaite

Klass 1 Laser Apparat

Use of controls or adjustments or performance of procedures other

than those specified herein may result in hazardous radiation

exposures. Contact your Avaya representative for more laser product

information.

Electromagnetic Compatibility (EMC) Standards

This product complies with and conforms to the following

international EMC standards and all relevant national deviations:

Limits and Methods of Measurement of Radio Interference of

Information Technology Equipment, CISPR 22:1997 and

EN55022:1998.

Information Technology Equipment – Immunity Characteristics –

Limits and Methods of Measurement, CISPR 24:1997 and

EN55024:1998, including:

• Electrostatic Discharge (ESD) IEC 61000-4-2

• Radiated Immunity IEC 61000-4-3

• Electrical Fast Transient IEC 61000-4-4

• Lightning Effects IEC 61000-4-5

• Conducted Immunity IEC 61000-4-6

• Mains Frequency Magnetic Field IEC 61000-4-8

• Voltage Dips and Variations IEC 61000-4-11

• Powerline Harmonics IEC 61000-3-2

• Voltage Fluctuations and Flicker IEC 61000-3-3

Federal Communications Commission Statement

Part 15:

Part 68: Answer-Supervision Signaling

Allowing this equipment to be operated in a manner that does not

provide proper answer-supervision signaling is in violation of Part 68

rules. This equipment returns answer-supervision signals to the public

switched network when:

• answered by the called station,

• answered by the attendant, or

• routed to a recorded announcement that can be administered by

the customer premises equipment (CPE) user.

This equipment returns answer-supervision signals on all direct

inward dialed (DID) calls forwarded back to the public switched

telephone network. Permissible exceptions are:

• A call is unanswered.

• A busy tone is received.

• A reorder tone is received.

Avaya attests that this registered equipment is capable of providing

users access to interstate providers of operator services through the use

of access codes. Modification of this equipment by call aggregators to

block access dialing codes is a violation of the Telephone Operator

Consumers Act of 1990.

REN Number

For MCC1, SCC1, CMC1, G600, and G650 Media Gateways:

This equipment complies with Part 68 of the FCC rules. On either the

rear or inside the front cover of this equipment is a label that contains,

among other information, the FCC registration number, and ringer

equivalence number (REN) for this equipment. If requested, this

information must be provided to the telephone company.

For G350 and G700 Media Gateways:

This equipment complies with Part 68 of the FCC rules and the

requirements adopted by the ACTA. On the rear of this equipment is a

label that contains, among other information, a product identifier in

the format US:AAAEQ##TXXXX. The digits represented by ## are

the ringer equivalence number (REN) without a decimal point (for

example, 03 is a REN of 0.3). If requested, this number must be

provided to the telephone company.

For all media gateways:

The REN is used to determine the quantity of devices that may be

connected to the telephone line. Excessive RENs on the telephone line

may result in devices not ringing in response to an incoming call. In

most, but not all areas, the sum of RENs should not exceed 5.0. To be

certain of the number of devices that may be connected to a line, as

determined by the total RENs, contact the local telephone company.

REN is not required for some types of analog or digital facilities.

Means of Connection

Connection of this equipment to the telephone network is shown in the

following tables.

For MCC1, SCC1, CMC1, G600, and G650 Media Gateways:

Note: This equipment has been tested and found to comply with

the limits for a Class A digital device, pursuant to Part 15 of the

FCC Rules. These limits are designed to provide reasonable

protection against harmful interference when the equipment is

operated in a commercial environment. This equipment generates,

uses, and can radiate radio frequency energy and, if not installed

and used in accordance with the instruction manual, may cause

harmful interference to radio communications. Operation of this

equipment in a residential area is likely to cause harmful

interference in which case the user will be required to correct the

interference at his own expense.

Manufacturer’s Port

Identifier

FIC Code SOC/REN/

A.S. Code

Network

Jacks

Off premises station OL13C 9.0F RJ2GX,

RJ21X,

RJ11C

DID trunk 02RV2-T 0.0B RJ2GX,

RJ21X

CO trunk 02GS2 0.3A RJ21X

02LS2 0.3A RJ21X

Tie trunk TL31M 9.0F RJ2GX

Basic Rate Interface 02IS5 6.0F, 6.0Y RJ49C

1.544 digital interface 04DU9-BN 6.0F RJ48C,

RJ48M

04DU9-IKN 6.0F RJ48C,

RJ48M

04DU9-ISN 6.0F RJ48C,

RJ48M

120A4 channel service unit 04DU9-DN 6.0Y RJ48C

For G350 and G700 Media Gateways:

For all media gateways:

If the terminal equipment (for example, the media server or media

gateway) causes harm to the telephone network, the telephone

company will notify you in advance that temporary discontinuance of

service may be required. But if advance notice is not practical, the

telephone company will notify the customer as soon as possible. Also,

you will be advised of your right to file a complaint with the FCC if

you believe it is necessary.

The telephone company may make changes in its facilities, equipment,

operations or procedures that could affect the operation of the

equipment. If this happens, the telephone company will provide

advance notice in order for you to make necessary modifications to

maintain uninterrupted service.

If trouble is experienced with this equipment, for repair or warranty

information, please contact the Technical Service Center at

1-800-242- 2121 or contact your local Avaya representative. If the

equipment is causing harm to the telephone network, the telephone

company may request that you disconnect the equipment until the

problem is resolved.

A plug and jack used to connect this equipment to the premises wiring

and telephone network must comply with the applicable FCC Part 68

rules and requirements adopted by the ACTA. A compliant telephone

cord and modular plug is provided with this product. It is designed to

be connected to a compatible modular jack that is also compliant. It is

recommended that repairs be performed by Avaya certified

technicians.

The equipment cannot be used on public coin phone service provided

by the telephone company. Connection to party line service is subject

to state tariffs. Contact the state public utility commission, public

service commission or corporation commission for information.

This equipment, if it uses a telephone receiver, is hearing aid

compatible.

Canadian Department of Communications (DOC) Interference

Information

This Class A digital apparatus complies with Canadian ICES-003.

Cet appareil numérique de la classe A est conforme à la norme

NMB-003 du Canada.

This equipment meets the applicable Industry Canada Terminal

Equipment Technical Specifications. This is confirmed by the

registration number. The abbreviation, IC, before the registration

number signifies that registration was performed based on a

Declaration of Conformity indicating that Industry Canada technical

specifications were met. It does not imply that Industry Canada

approved the equipment.

Declarations of Conformity

United States FCC Part 68 Supplier’s Declaration of Conformity

(SDoC)

Avaya Inc. in the United States of America hereby certifies that the

equipment described in this document and bearing a TIA TSB-168

label identification number complies with the FCC’s Rules and

Regulations 47 CFR Part 68, and the Administrative Council on

Terminal Attachments (ACTA) adopted technical criteria.

Avaya further asserts that Avaya handset-equipped terminal

equipment described in this document complies with Paragraph

68.316 of the FCC Rules and Regulations defining Hearing Aid

Compatibility and is deemed compatible with hearing aids.

Copies of SDoCs signed by the Responsible Party in the U. S. can be

obtained by contacting your local sales representative and are

available on the following Web site: http://www.avaya.com/support

.

All Avaya media servers and media gateways are compliant with FCC

Part 68, but many have been registered with the FCC before the SDoC

process was available. A list of all Avaya registered products may be

found at: http://www.part68.org

by conducting a search using “Avaya”

as manufacturer.

European Union Declarations of Conformity

Avaya Inc. declares that the equipment specified in this document

bearing the “CE” (Conformité Europeénne) mark conforms to the

European Union Radio and Telecommunications Terminal Equipment

Directive (1999/5/EC), including the Electromagnetic Compatibility

Directive (89/336/EEC) and Low Voltage Directive (73/23/EEC). This

equipment has been certified to meet CTR3 Basic Rate Interface (BRI)

and CTR4 Primary Rate Interface (PRI) and subsets thereof in CTR12

and CTR13, as applicable.

Copies of these Declarations of Conformity (DoCs) can be obtained

by contacting your local sales representative and are available on the

following Web site: http://www.avaya.com/support

.

Japan

This is a Class A product based on the standard of the Voluntary

Control Council for Interference by Information Technology

Equipment (VCCI). If this equipment is used in a domestic

environment, radio disturbance may occur, in which case, the user

may be required to take corrective actions.

To order copies of this and other documents:

Call: Avaya Publications Center

Voice 1.800.457.1235 or 1.207.866.6701

FAX 1.800.457.1764 or 1.207.626.7269

Write: Globalware Solutions

200 Ward Hill Avenue

Haverhill, MA 01835 USA

Attention: Avaya Account Management

E-mail: total[email protected]om

For the most current versions of documentation, go to the Avaya

support Web site: http://www.avaya.com/support

.

Manufacturer’s Port

Identifier

FIC Code SOC/REN/

A.S. Code

Network

Jacks

Ground Start CO trunk 02GS2 1.0A RJ11C

DID trunk 02RV2-T AS.0 RJ11C

Loop Start CO trunk 02LS2 0.5A RJ11C

1.544 digital interface 04DU9-BN 6.0Y RJ48C

04DU9-DN 6.0Y RJ48C

04DU9-IKN 6.0Y RJ48C

04DU9-ISN 6.0Y RJ48C

Basic Rate Interface 02IS5 6.0F RJ49C

Contents

Administrator’s Guide for Avaya Communication Manager 5

November 2003

Contents

Volume 1

About this document 19

•Overview 19

• Intended audience 19

• Using this book 19

• New product names 22

• Related Sources 23

• Conventions used in this document 25

• Trademarks 26

• How to get this book on the web 26

• How to get help 27

• Tell us what you think 28

1 System Basics 29

• Logging into the System 29

• Accessing the S8700 Media Server 30

• Logging in with Access Security Gateway 34

• Logging off the System 35

• Setting Command Permissions 36

• Establishing Daylight Savings Rules 37

• Setting Time of Day Clock Synchronization 40

• Setting the System Date and Time 47

• Using the Bulletin Board 48

• Saving Translations 50

• Backup via the Web interface

(S8100 Media Server only) 52

2 Planning the System 61

• Understanding Your Configuration 61

• Understanding the Dial Plan 62

• Controlling the Features Your Users Can Access 66

• System-Wide Settings 67

Volume 1

6 Administrator’s Guide for Avaya Communication Manager

November 2003

• Changing Feature Parameters 67

• Setting WAN Bandwidth Limits Between Network Regions 68

• Administering Treatment for Denied or Invalid Calls 70

• Setting up Music-on-Hold 70

• Providing Service for Multiple Tenants 72

• Receiving Notification in an Emergency 73

• Notifying a Digital Pager of an Emergency 76

• Other Useful Settings 77

• Controlling the Calls Your Users Can Make and Receive 78

• Fiber Link Administration 80

3 Managing Phones 81

• Installing New Phones 81

• Adding New Phones 82

• Using Templates to Add Phones 85

•Using an Alias 86

• Customizing Your Phone 87

• Upgrading Phones 88

• Swapping Phones 88

• Using ACTR to Move Phones 89

• Using TTI to Move Phones 91

• Removing Phones 94

• Adding a Fax or Modem 95

• Adding an IP Softphone 96

• Adding an IP Telephone 100

• Setting up Remote Office 104

• 2420 DCP telephone 110

4 Managing Phones Features 113

• Adding Feature Buttons 113

• Telephone feature Buttons 114

• Adding Abbreviated Dialing Lists 131

• Setting up Bridged Call Appearances 134

• Setting up an Extension to Cellular Feature Access Button 137

• Setting up Terminal Self Administration 139

Volume 1

Administrator’s Guide for Avaya Communication Manager 7

November 2003

5 Managing Attendant Consoles 141

• Attendant Consoles 141

• Adding an Attendant Console 146

• Attendant Console Feature Buttons 147

• Setting Console Parameters 153

• Removing an Attendant Console 154

• Providing Backup for an Attendant 155

6 Managing Displays 157

• Displaying Caller Information 157

• Displaying ANI Calling Party Information 157

• Displaying ICLID Information 158

• Changing the Display Language 160

• Setting up Directory Buttons 162

7 Handling Incoming Calls 163

• Setting up Basic Call Coverage 163

• Setting up Advanced Call Coverage 166

• Setting up Call Forwarding 172

• Setting up Night Service 176

• Adding Call Pickup 188

• Managing Hunt Groups 193

• Managing Vectors and VDNs 199

• Understanding Automatic Call Distribution 210

• Assigning a Terminating Extension Group 211

8 Routing Outgoing Calls 213

• World Class Routing 213

• Managing calling privileges 213

• Assigning ARS FAC 214

• Displaying ARS Analysis Information 215

• Understanding ARS Analysis 215

• Setting up Multiple Locations 221

• Routing with Multiple Locations 223

• Modifying Call Routing 225

Volume 1

8 Administrator’s Guide for Avaya Communication Manager

November 2003

• Overriding Call Restrictions 228

• Defining ARS Partitions 229

• Setting up Time of Day Routing 231

• Location by Region 233

9 Managing MultiMedia Calling 237

• Multimedia Applications Server Interface 237

• Multimedia Call Handling 261

• Understanding the Multimedia Complex 276

• Enhanced Mode MM Complex 287

10 Setting Up Telecommuting 303

• Configuring Avaya Communication

Manager for Telecommuting 303

• Setting up Personal Station Access 305

• Creating a Station Security Code 307

• Assigning an Extender Password 308

• Setting up Call Forwarding 309

• Assigning Coverage Options 310

• Installing Home Equipment 312

• Setting up Remote Access 314

• Training Users 317

11 Enhancing System Security 321

• Basic Security 321

• Preventing Toll Fraud 322

• Physical Security 323

• System Security Checklist 324

• Adding Logins and Passwords 327

• Changing a Login 330

• Displaying a Login 331

• Removing a Login 331

• Using Access Security Gateway 332

• Changing Login Permissions 336

• Changing Passwords 337

Volume 1

Administrator’s Guide for Avaya Communication Manager 9

November 2003

• Using Busy Verify 338

• Setting up Authorization Codes 339

• Setting up Security Violations Notification 342

• Using Station Lock 345

• Dealing with Security Violations 346

12 Managing Trunks 349

• Tips for Working with Trunk Groups 349

• Adding a CO, FX, or WATS Trunk Group 351

• Adding a DID Trunk Group 353

• Adding a PCOL Trunk Group 355

• Adding a Tie or Access Trunk Group 358

• Setting up digital trunks 360

• Adding a DIOD Trunk Group 364

• Adding a SIP trunk group 364

• Removing Trunk Groups 366

• Adding Trunks to a Trunk Group 366

• Removing trunks from a trunk group 368

• Inserting and Absorbing Digits 369

• Administering Trunks for Listed Directory Numbers 370

• Administering Answer Detection 372

13 Managing Announcements 373

• Understanding Announcements 373

• Adding Announcement Data Modules 373

• Adding Announcement Extensions 374

• Recording Announcements 376

• Saving Announcements 378

• Copying Announcements 379

• Restoring Announcements 380

• Deleting and Erasing Announcements 381

• Setting up Continuous-Play Announcements 382

• Getting Started with the TN2501AP or G700 Virtual VAL 383

• Managing VAL Announcements Using the SAT 384

• Managing VAL Announcements Using FTP 389

Volume 1

10 Administrator’s Guide for Avaya Communication Manager

November 2003

• VAL Manager 395

• Troubleshooting VAL Announcements 396

• Non-Volatile Storage of Announcements on VAL 399

• Announcements for TTY Callers 400

14 Managing Group Communications 401

• Setting up Voice Paging Over Loudspeakers 401

• Setting up Chime Paging Over Loudspeakers 403

• Paging Over Speakerphones 406

• Paging Users Who are on Active Calls 408

• Using Phones as Intercoms 409

• Setting up Automatic Answer Intercom Calls 412

• Observing Calls 414

15 Managing Data Calls 417

• Types of Data Connections 417

• Data Call Setup 417

• Alphanumeric Dialing 423

• Data Hotline 424

• Data Privacy 424

• Default Dialing 426

• Data Restriction 426

• Data-Only Off-Premises Extensions 428

• Data Modules — General 429

• Administered Connection 431

• Modem Pooling 437

• PC Interface 439

• Wideband Switching 442

• CallVisor Adjunct-Switch Application Interface 452

• Setting up CallVisor ASAI 454

• Setting up DEFINITY LAN Gateway 455

• PC Interface 456

• Wideband Switching 460

Volume 1

Administrator’s Guide for Avaya Communication Manager 11

November 2003

• CallVisor Adjunct-Switch Application Interface 470

• Setting up CallVisor ASAI 472

• Setting up DEFINITY LAN Gateway 473

16 Administering Media Servers 475

• Administering Media Servers 475

•Overview 475

• G700 Media Gateway administration 475

• Media Server administration 480

• Call-processing administration 484

• SNMP Agents 493

17 Collecting Billing Information 503

• Collecting Information About Calls 503

• Recording Calls Between Users on the Same Server 505

• Tracking Calls by Account Code 506

• Forcing Users to Enter Account Codes 507

• Receiving Call-Charge Information 509

• Viewing Call Charge Information 511

18 Command Reference 513

• Before you start 513

• Command Reference 513

19 Phone Reference 547

• 500 telephones 547

• 2402 telephone 548

• 2420 telephone 548

• 2500-series telephones 548

• 4600-series IP telephones 549

• 6200-series telephones 551

• 6400-series telephones 555

• 7100-series telephones 558

• 7300-series telephones 559

• 731x-series hybrid telephones 561

Volume 2

12 Administrator’s Guide for Avaya Communication Manager

November 2003

• 7400-series telephones 566

• ISDN telephones (7500s & 8500s) 582

• 8110 telephones 586

• 8400-series telephones 587

• CALLMASTER telephones 593

• Cordless telephone 596

• Internet Protocol (IP) Softphones 599

Volume 2

20 Screen Reference 603

• AAR and ARS Digit Analysis Table 603

• AAR and ARS Digit Conversion Table 607

• Abbreviated Dialing List 610

• Access Endpoint 619

• Administered Connection 624

• Alias Station 628

• Alphanumeric Dialing Table 629

• Announcements/Audio Sources 631

• ARS Toll Table 638

• Attendant Console 639

• Audix-MSA Node Names 654

• Authorization Code — COR Mapping 655

• Best Service Routing 656

• Bulletin Board 659

• Call Vector 661

• CAMA Numbering Format 666

• CDR System Parameters 668

• Change Station Extension 680

• Class of Restriction 682

• Class of Service 696

• Code Calling IDs 700

• Command Permission Categories 701

• Configuration Set 705

• Console Parameters 707

Volume 2

Administrator’s Guide for Avaya Communication Manager 13

November 2003

• Coverage Answer Group 719

• Coverage Path 720

• Crisis Alert System Parameters 724

• CTI Link 728

• Data modules 732

• Date and Time 761

• Daylight Savings Rules 764

• DCS to QSIG TSC Gateway screen 766

• Dial Plan Analysis Table 769

• Dial Plan Parameters 773

• Digit Absorption 775

• DLG Administration 777

• DS1 Circuit Pack 778

• Extended Pickup Group 799

• Extensions Administered

to have an MCT-Control Button 800

• Feature Access Code 801

• Feature-Related System Parameters 816

• Group Paging Using Speakerphone 877

• Holiday Table 879

• Hospitality 881

• Hunt Group 894

• Intercom Group 920

• Inter-Exchange Carrier (IXC) Codes 922

• Intra-Switch CDR 924

• IP Address Mapping 925

•IP Codec Set 928

• IP Interfaces 931

• IP Network Region 936

• IP Node Names 947

• IP-Options System Parameters 948

•IP Routing 953

• ISDN Numbering - Calling Party Number Conversion for Tandem Calls 961

• ISDN Trunk Group 964

• ISDN Numbering — Private 995

Volume 2

14 Administrator’s Guide for Avaya Communication Manager

November 2003

• ISDN Numbering — Public/ Unknown 998

• ISDN-BRI Trunk Circuit Pack 1001

• Language Translations 1009

• Listed Directory Numbers 1038

• List Usage Report for node-name 1040

• List Usage Report for ip-address 1041

• Locations 1042

• Location Parameters 1045

• Login Administration 1051

• Loudspeaker Paging 1059

• Media-Gateway 1063

• Meet-me Vector Directory Numbers 1066

• Mode Code Related System Parameters 1066

• Modem Pool Group 1070

• Multifrequency-Signaling-Related

Parameters 1076

• Music Sources 1099

• Packet Gateway Board 1101

• Partition Routing Table 1103

• Personal CO Line Group 1104

• Pickup Group 1108

• PRI Endpoint 1109

• QSIG to DCS TSC Gateway 1114

• Remote Access 1115

• Remote Call Coverage Table 1121

• Remote Office 1122

• RHNPA Table 1123

• Route Pattern 1125

• Security-Related System Parameters 1133

• Signaling Group 1140

• Site Data 1156

• Station 1157

• System Parameters Call Coverage / Call Forwarding 1195

• System Parameters Country-Options 1202

• System-Parameters Customer-Options 1206

Volume 3

Administrator’s Guide for Avaya Communication Manager 15

November 2003

• System Parameters OCM Call Classification 1229

• Telecommuting Access 1233

• Tenant 1234

• Terminal Parameters 1237

• Terminating Extension Group 1242

• TFTP Server 1245

• Time of Day Coverage Table 1246

• Time of Day Routing Plan 1247

• Toll Analysis 1248

• Tone Generation 1251

• Trunk Group 1256

• Uniform Dial Plan Report 1326

• Uniform Dial Plan Table 1327

• Vector Directory Number 1330

Volume 3

21 Feature Reference 1339

• AAR and ARS partitioning 1339

• AAR/ARS Dialing without FAC 1340

• Abbreviated dialing 1345

• Access Security Gateway 1347

• Administration change notification 1348

• Administered connections 1349

• Administrable language displays 1353

• Alternate facility restriction levels 1354

• Analog busy automatic callback without flash 1355

• Announcements 1356

• Answer detection 1359

• Attendant Features 1361

• Audible message waiting 1368

• Authorization codes 1369

• Automated attendant 1372

• Automatic callback 1374

• Automatic circuit assurance 1377

Volume 3

16 Administrator’s Guide for Avaya Communication Manager

November 2003

• Automatic customer telephone rearrangement 1379

• Automatic number identification 1382

• Automatic routing — general 1384

• Barrier codes 1388

• Bridged call appearance 1389

• Busy indicator 1399

• Busy tone disconnect 1399

• Busy verification 1400

• Call admission control - bandwidth limitation 1403

• Calling party/billing number 1406

• Call-by-call service selection 1407

• Call charge information 1412

• Call coverage 1417

• Call detail recording 1433

• Call forwarding 1479

• Call park 1485

• Calling party number restriction 1487

• Call Pickup 1488

• Call waiting termination 1492

• CLAN and processor CLAN QoS and CIDR support 1493

• Class of restriction 1495

• Restriction — controlled 1499

• Conference 1500

• Co-Resident DEFINITY Local Area Network Gateway 1503

• Crisis Alert 1505

• Dial plan 1506

• Distinctive ringing 1513

• DS1 trunk service 1514

• Extension to Cellular and Off-PBX Stations (OPS) 1518

• Emergency 911 calls 1523

• Emergency Access to the Attendant 1528

• Emergency Transfer 1531

• Enhanced Conferencing 1532

• Extended user administration of redirected calls 1532

Volume 3

Administrator’s Guide for Avaya Communication Manager 17

November 2003

• Facility and Non-Facility Associated Signaling 1536

• Facility restriction levels and traveling class marks 1542

• Generalized route selection 1544

• Group paging 1547

• Hospitality features 1549

• Hunt groups 1567

• Incoming Call Line Identification 1573

• Intercom 1574

• Internal Automatic Answer 1575

• ISDN service 1579

• Leave Word Calling 1590

• Line Lockout 1592

• Listed Directory Numbers 1593

• Look-ahead routing 1594

• Loss plans 1596

• Loudspeaker paging 1597

• Malicious Call Trace 1601

• Misoperation Handling 1605

• Modem pooling 1607

• Multifrequency signaling 1610

• Multiple locations 1616

• Multiple Level Precedence and Preemption 1617

• Multiappearance Preselection and Preference 1620

• NAT and NAT Shuffling 1621

• Night Service 1622

• Off-Premises Station 1629

• One-Step Recording via Audix 1630

•PC Interface 1633

• Personal Station Access 1637

• Posted Messages 1640

• Priority Calling 1642

• Recorded Telephone Dictation Access 1644

• Remote Access 1645

• Remotely readable electronic phone IDs 1648

Volume 3

18 Administrator’s Guide for Avaya Communication Manager

November 2003

• Reset Shift Call 1649

• Ringing — Abbreviated and Delayed 1650

• Ringer Cutoff 1653

• Security violations notification 1654

• Separation of Bearer and Signaling 1658

• Service observing 1668

• Single-Digit Dialing and Mixed Station Numbering 1672

• Station Hunting 1675

• Station Lock 1680

• Station security codes 1681

• Telephone displays 1682

• Temporary Bridged Appearance 1711

• Tenant Partitioning 1712

• Terminating Extension Group 1720

• Terminal Translation Initialization 1722

• Time of Day Routing 1725

• Time of Day Clock Synchronization 1726

• Transfer 1729

• Transfer — Outgoing Trunk to Outgoing Trunk 1732

• Transfer — Trunk-to-Trunk 1734

• Trunk Flash 1736

• Trunks and trunk groups 1738

• Supporting TTY Callers 1746

• Uniform Dial Plan 1749

• Voice Message Retrieval 1753

• Voice messaging systems 1755

• Whisper paging 1760

• Wideband Switching 1764

• World-Class Tone Detection and Generation 1776

Glossary and Abbreviations 1777

Index 1833

About this document

Overview

Administrator’s Guide for Avaya Communication Manager 19

November 2003

About this document

Overview

This document describes the May 2003 release of Avaya Communication Manager, and includes all

incremental releases up to and including this release. You may also want to see the Highlights of Avaya

Communication Manager document to see what is new.

This document provides an overall reference for planning, operating, and administering your Avaya

converged solution.

This document does not contain information about how to install, maintain, repair, or troubleshoot the

servers, gateways and devices comprising the solution.

Intended audience

This document is intended for Communication Manager administrators and technical managers, users

interested in information about specific features, and Avaya personnel responsible for planning,

designing, configuring, selling, and supporting Avaya’s converged solutions.

Using this book

Use this document both as a guide to completing administrative procedures and as a reference document.

If you are interested in information about a particular task, screen, or feature, use the index or table of

contents to locate the page number where the information is described.

The book is divided into three volumes that present information on how to perform administrative tasks,

how to complete administrative screens, and more detailed information on individual features.

Organization

The first volume of this document provides step-by-step tasks for the administrative procedures that

implement features of Communication Manager. The second volume explains how to fill out screens in

Communication Manager and defines the values for the fields on those screens. The third volume

explains Communication Manager features and provides additional detail about they work.

The following list describes the sections in this book.

Chapter 1, “

System Basics” tells you how to log in and log off, set permissions for others who use the

administration terminal, set daylight savings rules, set the system date and time, post messages, and back

up the information you administer.

About this document

Using this book

20 Administrator’s Guide for Avaya Communication Manager

November 2003

Chapter 2, “Planning the System” provides information on system-wide functions. It explains how to

read, use, and make simple changes to your dial plan, and how to assign feature access codes.

Chapter 3, “

Managing Phones” explains how to add, swap, and remove phones, and how to customize a

phone, for Communication Manager administrators.

Chapter 4, “

Managing Phones Features” explains how to administer feature buttons for your users’

phones.

Chapter 5, “

Managing Attendant Consoles” explains attendant console feature buttons, and tells you how

to change, move, or add attendant consoles.

Chapter 6, “

Managing Displays” provides information on the messages that appear on the read-out screen

on display phones.

Chapter 7, “

Handling Incoming Calls” shows you how to set up call coverage for incoming calls to be

sure that incoming calls are answered when the called party is unavailable.

Chapter 8, “

Routing Outgoing Calls” explains how Avaya Communication Manager handles outgoing

calls and tells you how to modify call restrictions and your routing plan.

Chapter 9, “

Managing MultiMedia Calling” describes the Multimedia Applications Server Interface

(MASI), and provides instructions on administration, monitoring, and troubleshooting. This section also

provides information on Multimedia Call Handling (MMCH), which enables users to control voice,

video, and data transmissions using a telephone and PC.

Chapter 10, “

Setting Up Telecommuting” provides information on system-wide settings and individual

user administration for telecommuting.

Chapter 11, “

Enhancing System Security” provides information on analyzing and setting up basic system

security, preventing toll fraud, using logins and permissions and passwords, and dealing with security

violations.

Chapter 12, “

Managing Trunks” contains procedures for working with analog and digital trunks.

Specialized trunks such as APLT, tandem, release-link, DMI-BOS and ISDN trunk groups are not

covered in this manual.

Chapter 13, “

Managing Announcements” tells you how to record, save, copy, restore and delete

announcements.

Chapter 14, “

Managing Group Communications” shows you how to administer your system so users can

page other users or use their phones as intercoms. You can also give specific users permission to monitor

other users’ calls or to interrupt active calls with important messages.

Chapter 15, “

Managing Data Calls” describes the system features available to enable data

communications.

Chapter 16, “

Administering Media Servers” provides information on administering an Avaya G700

Media Gateway and the S8300 Media Server and the S8700 Media Server.

Chapter 17, “

Collecting Billing Information” provides information on account codes, and on tracking and

collecting information about calls.

Chapter 18, “

Command Reference” lists the commands to access each administration screen.

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