Avaya Communication Manager Administrator's Manual

Category
Soundbar speakers
Type
Administrator's Manual
Administrator’s Guide for
Avaya Communication Manager
Volumes 1, 2, and 3
555-233-506
Issue 7
November 2003
Copyright 2003, Avaya Inc.
All Rights Reserved
Notice
Every effort was made to ensure that the information in this document
was complete and accurate at the time of printing. However,
information is subject to change.
Warranty
Avaya Inc. provides a limited warranty on this product. Refer to your
sales agreement to establish the terms of the limited warranty. In
addition, Avaya’s standard warranty language as well as information
regarding support for this product, while under warranty, is available
through the following Web site: http://www.avaya.com/support
.
Preventing Toll Fraud
“Toll fraud” is the unauthorized use of your telecommunications
system by an unauthorized party (for example, a person who is not a
corporate employee, agent, subcontractor, or is not working on your
company's behalf). Be aware that there may be a risk of toll fraud
associated with your system and that, if toll fraud occurs, it can result
in substantial additional charges for your telecommunications
services.
Avaya Fraud Intervention
If you suspect that you are being victimized by toll fraud and you need
technical assistance or support, in the United States and Canada, call
the Technical Service Center's Toll Fraud Intervention Hotline at
1-800-643-2353.
How to Get Help
For additional support telephone numbers, go to the Avaya support
Web site: http://www.avaya.com/support
. If you are:
Within the United States, click the Escalation Management link.
Then click the appropriate link for the type of support you need.
Outside the United States, click the Escalation Management link.
Then click the International Services link that includes telephone
numbers for the international Centers of Excellence.
Providing Telecommunications Security
Telecommunications security (of voice, data, and/or video
communications) is the prevention of any type of intrusion to (that is,
either unauthorized or malicious access to or use of) your company's
telecommunications equipment by some party.
Your company's “telecommunications equipment” includes both this
Avaya product and any other voice/data/video equipment that could be
accessed via this Avaya product (that is, “networked equipment”).
An “outside party” is anyone who is not a corporate employee, agent,
subcontractor, or is not working on your company's behalf. Whereas, a
“malicious party” is anyone (including someone who may be
otherwise authorized) who accesses your telecommunications
equipment with either malicious or mischievous intent.
Such intrusions may be either to/through synchronous (time-
multiplexed and/or circuit-based) or asynchronous (character-,
message-, or packet-based) equipment or interfaces for reasons of:
Utilization (of capabilities special to the accessed equipment)
Theft (such as, of intellectual property, financial assets, or toll
facility access)
Eavesdropping (privacy invasions to humans)
Mischief (troubling, but apparently innocuous, tampering)
Harm (such as harmful tampering, data loss or alteration,
regardless of motive or intent)
Be aware that there may be a risk of unauthorized intrusions
associated with your system and/or its networked equipment. Also
realize that, if such an intrusion should occur, it could result in a
variety of losses to your company (including but not limited to,
human/data privacy, intellectual property, material assets, financial
resources, labor costs, and/or legal costs).
Responsibility for Your Company’s Telecommunications Security
The final responsibility for securing both this system and its
networked equipment rests with you - Avaya’s customer system
administrator, your telecommunications peers, and your managers.
Base the fulfillment of your responsibility on acquired knowledge and
resources from a variety of sources including but not limited to:
Installation documents
System administration documents
Security documents
Hardware-/software-based security tools
Shared information between you and your peers
Telecommunications security experts
To prevent intrusions to your telecommunications equipment, you and
your peers should carefully program and configure:
Your Avaya-provided telecommunications systems and their
interfaces
Your Avaya-provided software applications, as well as their
underlying hardware/software platforms and interfaces
Any other equipment networked to your Avaya products
TCP/IP Facilities
Customers may experience differences in product performance,
reliability and security depending upon network configurations/design
and topologies, even when the product performs as warranted.
Standards Compliance
Avaya Inc. is not responsible for any radio or television interference
caused by unauthorized modifications of this equipment or the
substitution or attachment of connecting cables and equipment other
than those specified by Avaya Inc. The correction of interference
caused by such unauthorized modifications, substitution or attachment
will be the responsibility of the user. Pursuant to Part 15 of the Federal
Communications Commission (FCC) Rules, the user is cautioned that
changes or modifications not expressly approved by Avaya Inc. could
void the users authority to operate this equipment.
Product Safety Standards
This product complies with and conforms to the following
international Product Safety standards as applicable:
Safety of Information Technology Equipment, IEC 60950, 3rd Edition
including all relevant national deviations as listed in Compliance with
IEC for Electrical Equipment (IECEE) CB-96A.
Safety of Information Technology Equipment, CAN/CSA-C22.2
No. 60950-00 / UL 60950, 3rd Edition
Safety Requirements for Customer Equipment, ACA Technical
Standard (TS) 001 - 1997
One or more of the following Mexican national standards, as
applicable: NOM 001 SCFI 1993, NOM SCFI 016 1993, NOM 019
SCFI 1998
The equipment described in this document may contain Class 1
LASER Device(s). These devices comply with the following
standards:
EN 60825-1, Edition 1.1, 1998-01
21 CFR 1040.10 and CFR 1040.11.
The LASER devices operate within the following parameters:
Maximum power output: -5 dBm to -8 dBm
Center Wavelength: 1310 nm to 1360 nm
Luokan 1 Laserlaite
Klass 1 Laser Apparat
Use of controls or adjustments or performance of procedures other
than those specified herein may result in hazardous radiation
exposures. Contact your Avaya representative for more laser product
information.
Electromagnetic Compatibility (EMC) Standards
This product complies with and conforms to the following
international EMC standards and all relevant national deviations:
Limits and Methods of Measurement of Radio Interference of
Information Technology Equipment, CISPR 22:1997 and
EN55022:1998.
Information Technology Equipment – Immunity Characteristics –
Limits and Methods of Measurement, CISPR 24:1997 and
EN55024:1998, including:
Electrostatic Discharge (ESD) IEC 61000-4-2
Radiated Immunity IEC 61000-4-3
Electrical Fast Transient IEC 61000-4-4
Lightning Effects IEC 61000-4-5
Conducted Immunity IEC 61000-4-6
Mains Frequency Magnetic Field IEC 61000-4-8
Voltage Dips and Variations IEC 61000-4-11
Powerline Harmonics IEC 61000-3-2
Voltage Fluctuations and Flicker IEC 61000-3-3
Federal Communications Commission Statement
Part 15:
Part 68: Answer-Supervision Signaling
Allowing this equipment to be operated in a manner that does not
provide proper answer-supervision signaling is in violation of Part 68
rules. This equipment returns answer-supervision signals to the public
switched network when:
answered by the called station,
answered by the attendant, or
routed to a recorded announcement that can be administered by
the customer premises equipment (CPE) user.
This equipment returns answer-supervision signals on all direct
inward dialed (DID) calls forwarded back to the public switched
telephone network. Permissible exceptions are:
A call is unanswered.
A busy tone is received.
A reorder tone is received.
Avaya attests that this registered equipment is capable of providing
users access to interstate providers of operator services through the use
of access codes. Modification of this equipment by call aggregators to
block access dialing codes is a violation of the Telephone Operator
Consumers Act of 1990.
REN Number
For MCC1, SCC1, CMC1, G600, and G650 Media Gateways:
This equipment complies with Part 68 of the FCC rules. On either the
rear or inside the front cover of this equipment is a label that contains,
among other information, the FCC registration number, and ringer
equivalence number (REN) for this equipment. If requested, this
information must be provided to the telephone company.
For G350 and G700 Media Gateways:
This equipment complies with Part 68 of the FCC rules and the
requirements adopted by the ACTA. On the rear of this equipment is a
label that contains, among other information, a product identifier in
the format US:AAAEQ##TXXXX. The digits represented by ## are
the ringer equivalence number (REN) without a decimal point (for
example, 03 is a REN of 0.3). If requested, this number must be
provided to the telephone company.
For all media gateways:
The REN is used to determine the quantity of devices that may be
connected to the telephone line. Excessive RENs on the telephone line
may result in devices not ringing in response to an incoming call. In
most, but not all areas, the sum of RENs should not exceed 5.0. To be
certain of the number of devices that may be connected to a line, as
determined by the total RENs, contact the local telephone company.
REN is not required for some types of analog or digital facilities.
Means of Connection
Connection of this equipment to the telephone network is shown in the
following tables.
For MCC1, SCC1, CMC1, G600, and G650 Media Gateways:
Note: This equipment has been tested and found to comply with
the limits for a Class A digital device, pursuant to Part 15 of the
FCC Rules. These limits are designed to provide reasonable
protection against harmful interference when the equipment is
operated in a commercial environment. This equipment generates,
uses, and can radiate radio frequency energy and, if not installed
and used in accordance with the instruction manual, may cause
harmful interference to radio communications. Operation of this
equipment in a residential area is likely to cause harmful
interference in which case the user will be required to correct the
interference at his own expense.
Manufacturer’s Port
Identifier
FIC Code SOC/REN/
A.S. Code
Network
Jacks
Off premises station OL13C 9.0F RJ2GX,
RJ21X,
RJ11C
DID trunk 02RV2-T 0.0B RJ2GX,
RJ21X
CO trunk 02GS2 0.3A RJ21X
02LS2 0.3A RJ21X
Tie trunk TL31M 9.0F RJ2GX
Basic Rate Interface 02IS5 6.0F, 6.0Y RJ49C
1.544 digital interface 04DU9-BN 6.0F RJ48C,
RJ48M
04DU9-IKN 6.0F RJ48C,
RJ48M
04DU9-ISN 6.0F RJ48C,
RJ48M
120A4 channel service unit 04DU9-DN 6.0Y RJ48C
For G350 and G700 Media Gateways:
For all media gateways:
If the terminal equipment (for example, the media server or media
gateway) causes harm to the telephone network, the telephone
company will notify you in advance that temporary discontinuance of
service may be required. But if advance notice is not practical, the
telephone company will notify the customer as soon as possible. Also,
you will be advised of your right to file a complaint with the FCC if
you believe it is necessary.
The telephone company may make changes in its facilities, equipment,
operations or procedures that could affect the operation of the
equipment. If this happens, the telephone company will provide
advance notice in order for you to make necessary modifications to
maintain uninterrupted service.
If trouble is experienced with this equipment, for repair or warranty
information, please contact the Technical Service Center at
1-800-242- 2121 or contact your local Avaya representative. If the
equipment is causing harm to the telephone network, the telephone
company may request that you disconnect the equipment until the
problem is resolved.
A plug and jack used to connect this equipment to the premises wiring
and telephone network must comply with the applicable FCC Part 68
rules and requirements adopted by the ACTA. A compliant telephone
cord and modular plug is provided with this product. It is designed to
be connected to a compatible modular jack that is also compliant. It is
recommended that repairs be performed by Avaya certified
technicians.
The equipment cannot be used on public coin phone service provided
by the telephone company. Connection to party line service is subject
to state tariffs. Contact the state public utility commission, public
service commission or corporation commission for information.
This equipment, if it uses a telephone receiver, is hearing aid
compatible.
Canadian Department of Communications (DOC) Interference
Information
This Class A digital apparatus complies with Canadian ICES-003.
Cet appareil numérique de la classe A est conforme à la norme
NMB-003 du Canada.
This equipment meets the applicable Industry Canada Terminal
Equipment Technical Specifications. This is confirmed by the
registration number. The abbreviation, IC, before the registration
number signifies that registration was performed based on a
Declaration of Conformity indicating that Industry Canada technical
specifications were met. It does not imply that Industry Canada
approved the equipment.
Declarations of Conformity
United States FCC Part 68 Suppliers Declaration of Conformity
(SDoC)
Avaya Inc. in the United States of America hereby certifies that the
equipment described in this document and bearing a TIA TSB-168
label identification number complies with the FCC’s Rules and
Regulations 47 CFR Part 68, and the Administrative Council on
Terminal Attachments (ACTA) adopted technical criteria.
Avaya further asserts that Avaya handset-equipped terminal
equipment described in this document complies with Paragraph
68.316 of the FCC Rules and Regulations defining Hearing Aid
Compatibility and is deemed compatible with hearing aids.
Copies of SDoCs signed by the Responsible Party in the U. S. can be
obtained by contacting your local sales representative and are
available on the following Web site: http://www.avaya.com/support
.
All Avaya media servers and media gateways are compliant with FCC
Part 68, but many have been registered with the FCC before the SDoC
process was available. A list of all Avaya registered products may be
found at: http://www.part68.org
by conducting a search using “Avaya”
as manufacturer.
European Union Declarations of Conformity
Avaya Inc. declares that the equipment specified in this document
bearing the “CE” (Conformité Europeénne) mark conforms to the
European Union Radio and Telecommunications Terminal Equipment
Directive (1999/5/EC), including the Electromagnetic Compatibility
Directive (89/336/EEC) and Low Voltage Directive (73/23/EEC). This
equipment has been certified to meet CTR3 Basic Rate Interface (BRI)
and CTR4 Primary Rate Interface (PRI) and subsets thereof in CTR12
and CTR13, as applicable.
Copies of these Declarations of Conformity (DoCs) can be obtained
by contacting your local sales representative and are available on the
following Web site: http://www.avaya.com/support
.
Japan
This is a Class A product based on the standard of the Voluntary
Control Council for Interference by Information Technology
Equipment (VCCI). If this equipment is used in a domestic
environment, radio disturbance may occur, in which case, the user
may be required to take corrective actions.
To order copies of this and other documents:
Call: Avaya Publications Center
Voice 1.800.457.1235 or 1.207.866.6701
FAX 1.800.457.1764 or 1.207.626.7269
Write: Globalware Solutions
200 Ward Hill Avenue
Haverhill, MA 01835 USA
Attention: Avaya Account Management
E-mail: total[email protected]om
For the most current versions of documentation, go to the Avaya
support Web site: http://www.avaya.com/support
.
Manufacturers Port
Identifier
FIC Code SOC/REN/
A.S. Code
Network
Jacks
Ground Start CO trunk 02GS2 1.0A RJ11C
DID trunk 02RV2-T AS.0 RJ11C
Loop Start CO trunk 02LS2 0.5A RJ11C
1.544 digital interface 04DU9-BN 6.0Y RJ48C
04DU9-DN 6.0Y RJ48C
04DU9-IKN 6.0Y RJ48C
04DU9-ISN 6.0Y RJ48C
Basic Rate Interface 02IS5 6.0F RJ49C
Contents
Administrators Guide for Avaya Communication Manager 5
November 2003
Contents
Volume 1
About this document 19
•Overview 19
Intended audience 19
Using this book 19
New product names 22
Related Sources 23
Conventions used in this document 25
Trademarks 26
How to get this book on the web 26
How to get help 27
Tell us what you think 28
1 System Basics 29
Logging into the System 29
Accessing the S8700 Media Server 30
Logging in with Access Security Gateway 34
Logging off the System 35
Setting Command Permissions 36
Establishing Daylight Savings Rules 37
Setting Time of Day Clock Synchronization 40
Setting the System Date and Time 47
Using the Bulletin Board 48
Saving Translations 50
Backup via the Web interface
(S8100 Media Server only) 52
2 Planning the System 61
Understanding Your Configuration 61
Understanding the Dial Plan 62
Controlling the Features Your Users Can Access 66
System-Wide Settings 67
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6 Administrator’s Guide for Avaya Communication Manager
November 2003
Changing Feature Parameters 67
Setting WAN Bandwidth Limits Between Network Regions 68
Administering Treatment for Denied or Invalid Calls 70
Setting up Music-on-Hold 70
Providing Service for Multiple Tenants 72
Receiving Notification in an Emergency 73
Notifying a Digital Pager of an Emergency 76
Other Useful Settings 77
Controlling the Calls Your Users Can Make and Receive 78
Fiber Link Administration 80
3 Managing Phones 81
Installing New Phones 81
Adding New Phones 82
Using Templates to Add Phones 85
•Using an Alias 86
Customizing Your Phone 87
Upgrading Phones 88
Swapping Phones 88
Using ACTR to Move Phones 89
Using TTI to Move Phones 91
Removing Phones 94
Adding a Fax or Modem 95
Adding an IP Softphone 96
Adding an IP Telephone 100
Setting up Remote Office 104
2420 DCP telephone 110
4 Managing Phones Features 113
Adding Feature Buttons 113
Telephone feature Buttons 114
Adding Abbreviated Dialing Lists 131
Setting up Bridged Call Appearances 134
Setting up an Extension to Cellular Feature Access Button 137
Setting up Terminal Self Administration 139
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Administrators Guide for Avaya Communication Manager 7
November 2003
5 Managing Attendant Consoles 141
Attendant Consoles 141
Adding an Attendant Console 146
Attendant Console Feature Buttons 147
Setting Console Parameters 153
Removing an Attendant Console 154
Providing Backup for an Attendant 155
6 Managing Displays 157
Displaying Caller Information 157
Displaying ANI Calling Party Information 157
Displaying ICLID Information 158
Changing the Display Language 160
Setting up Directory Buttons 162
7 Handling Incoming Calls 163
Setting up Basic Call Coverage 163
Setting up Advanced Call Coverage 166
Setting up Call Forwarding 172
Setting up Night Service 176
Adding Call Pickup 188
Managing Hunt Groups 193
Managing Vectors and VDNs 199
Understanding Automatic Call Distribution 210
Assigning a Terminating Extension Group 211
8 Routing Outgoing Calls 213
World Class Routing 213
Managing calling privileges 213
Assigning ARS FAC 214
Displaying ARS Analysis Information 215
Understanding ARS Analysis 215
Setting up Multiple Locations 221
Routing with Multiple Locations 223
Modifying Call Routing 225
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8 Administrator’s Guide for Avaya Communication Manager
November 2003
Overriding Call Restrictions 228
Defining ARS Partitions 229
Setting up Time of Day Routing 231
Location by Region 233
9 Managing MultiMedia Calling 237
Multimedia Applications Server Interface 237
Multimedia Call Handling 261
Understanding the Multimedia Complex 276
Enhanced Mode MM Complex 287
10 Setting Up Telecommuting 303
Configuring Avaya Communication
Manager for Telecommuting 303
Setting up Personal Station Access 305
Creating a Station Security Code 307
Assigning an Extender Password 308
Setting up Call Forwarding 309
Assigning Coverage Options 310
Installing Home Equipment 312
Setting up Remote Access 314
Training Users 317
11 Enhancing System Security 321
Basic Security 321
Preventing Toll Fraud 322
Physical Security 323
System Security Checklist 324
Adding Logins and Passwords 327
Changing a Login 330
Displaying a Login 331
Removing a Login 331
Using Access Security Gateway 332
Changing Login Permissions 336
Changing Passwords 337
Volume 1
Administrators Guide for Avaya Communication Manager 9
November 2003
Using Busy Verify 338
Setting up Authorization Codes 339
Setting up Security Violations Notification 342
Using Station Lock 345
Dealing with Security Violations 346
12 Managing Trunks 349
Tips for Working with Trunk Groups 349
Adding a CO, FX, or WATS Trunk Group 351
Adding a DID Trunk Group 353
Adding a PCOL Trunk Group 355
Adding a Tie or Access Trunk Group 358
Setting up digital trunks 360
Adding a DIOD Trunk Group 364
Adding a SIP trunk group 364
Removing Trunk Groups 366
Adding Trunks to a Trunk Group 366
Removing trunks from a trunk group 368
Inserting and Absorbing Digits 369
Administering Trunks for Listed Directory Numbers 370
Administering Answer Detection 372
13 Managing Announcements 373
Understanding Announcements 373
Adding Announcement Data Modules 373
Adding Announcement Extensions 374
Recording Announcements 376
Saving Announcements 378
Copying Announcements 379
Restoring Announcements 380
Deleting and Erasing Announcements 381
Setting up Continuous-Play Announcements 382
Getting Started with the TN2501AP or G700 Virtual VAL 383
Managing VAL Announcements Using the SAT 384
Managing VAL Announcements Using FTP 389
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10 Administrator’s Guide for Avaya Communication Manager
November 2003
VAL Manager 395
Troubleshooting VAL Announcements 396
Non-Volatile Storage of Announcements on VAL 399
Announcements for TTY Callers 400
14 Managing Group Communications 401
Setting up Voice Paging Over Loudspeakers 401
Setting up Chime Paging Over Loudspeakers 403
Paging Over Speakerphones 406
Paging Users Who are on Active Calls 408
Using Phones as Intercoms 409
Setting up Automatic Answer Intercom Calls 412
Observing Calls 414
15 Managing Data Calls 417
Types of Data Connections 417
Data Call Setup 417
Alphanumeric Dialing 423
Data Hotline 424
Data Privacy 424
Default Dialing 426
Data Restriction 426
Data-Only Off-Premises Extensions 428
Data Modules — General 429
Administered Connection 431
Modem Pooling 437
PC Interface 439
Wideband Switching 442
CallVisor Adjunct-Switch Application Interface 452
Setting up CallVisor ASAI 454
Setting up DEFINITY LAN Gateway 455
PC Interface 456
Wideband Switching 460
Volume 1
Administrators Guide for Avaya Communication Manager 11
November 2003
CallVisor Adjunct-Switch Application Interface 470
Setting up CallVisor ASAI 472
Setting up DEFINITY LAN Gateway 473
16 Administering Media Servers 475
Administering Media Servers 475
•Overview 475
G700 Media Gateway administration 475
Media Server administration 480
Call-processing administration 484
SNMP Agents 493
17 Collecting Billing Information 503
Collecting Information About Calls 503
Recording Calls Between Users on the Same Server 505
Tracking Calls by Account Code 506
Forcing Users to Enter Account Codes 507
Receiving Call-Charge Information 509
Viewing Call Charge Information 511
18 Command Reference 513
Before you start 513
Command Reference 513
19 Phone Reference 547
500 telephones 547
2402 telephone 548
2420 telephone 548
2500-series telephones 548
4600-series IP telephones 549
6200-series telephones 551
6400-series telephones 555
7100-series telephones 558
7300-series telephones 559
731x-series hybrid telephones 561
Volume 2
12 Administrator’s Guide for Avaya Communication Manager
November 2003
7400-series telephones 566
ISDN telephones (7500s & 8500s) 582
8110 telephones 586
8400-series telephones 587
CALLMASTER telephones 593
Cordless telephone 596
Internet Protocol (IP) Softphones 599
Volume 2
20 Screen Reference 603
AAR and ARS Digit Analysis Table 603
AAR and ARS Digit Conversion Table 607
Abbreviated Dialing List 610
Access Endpoint 619
Administered Connection 624
Alias Station 628
Alphanumeric Dialing Table 629
Announcements/Audio Sources 631
ARS Toll Table 638
Attendant Console 639
Audix-MSA Node Names 654
Authorization Code — COR Mapping 655
Best Service Routing 656
Bulletin Board 659
Call Vector 661
CAMA Numbering Format 666
CDR System Parameters 668
Change Station Extension 680
Class of Restriction 682
Class of Service 696
Code Calling IDs 700
Command Permission Categories 701
Configuration Set 705
Console Parameters 707
Volume 2
Administrators Guide for Avaya Communication Manager 13
November 2003
Coverage Answer Group 719
Coverage Path 720
Crisis Alert System Parameters 724
CTI Link 728
Data modules 732
Date and Time 761
Daylight Savings Rules 764
DCS to QSIG TSC Gateway screen 766
Dial Plan Analysis Table 769
Dial Plan Parameters 773
Digit Absorption 775
DLG Administration 777
DS1 Circuit Pack 778
Extended Pickup Group 799
Extensions Administered
to have an MCT-Control Button 800
Feature Access Code 801
Feature-Related System Parameters 816
Group Paging Using Speakerphone 877
Holiday Table 879
Hospitality 881
Hunt Group 894
Intercom Group 920
Inter-Exchange Carrier (IXC) Codes 922
Intra-Switch CDR 924
IP Address Mapping 925
•IP Codec Set 928
IP Interfaces 931
IP Network Region 936
IP Node Names 947
IP-Options System Parameters 948
•IP Routing 953
ISDN Numbering - Calling Party Number Conversion for Tandem Calls 961
ISDN Trunk Group 964
ISDN Numbering — Private 995
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14 Administrator’s Guide for Avaya Communication Manager
November 2003
ISDN Numbering — Public/ Unknown 998
ISDN-BRI Trunk Circuit Pack 1001
Language Translations 1009
Listed Directory Numbers 1038
List Usage Report for node-name 1040
List Usage Report for ip-address 1041
Locations 1042
Location Parameters 1045
Login Administration 1051
Loudspeaker Paging 1059
Media-Gateway 1063
Meet-me Vector Directory Numbers 1066
Mode Code Related System Parameters 1066
Modem Pool Group 1070
Multifrequency-Signaling-Related
Parameters 1076
Music Sources 1099
Packet Gateway Board 1101
Partition Routing Table 1103
Personal CO Line Group 1104
Pickup Group 1108
PRI Endpoint 1109
QSIG to DCS TSC Gateway 1114
Remote Access 1115
Remote Call Coverage Table 1121
Remote Office 1122
RHNPA Table 1123
Route Pattern 1125
Security-Related System Parameters 1133
Signaling Group 1140
Site Data 1156
Station 1157
System Parameters Call Coverage / Call Forwarding 1195
System Parameters Country-Options 1202
System-Parameters Customer-Options 1206
Volume 3
Administrators Guide for Avaya Communication Manager 15
November 2003
System Parameters OCM Call Classification 1229
Telecommuting Access 1233
Tenant 1234
Terminal Parameters 1237
Terminating Extension Group 1242
TFTP Server 1245
Time of Day Coverage Table 1246
Time of Day Routing Plan 1247
Toll Analysis 1248
Tone Generation 1251
Trunk Group 1256
Uniform Dial Plan Report 1326
Uniform Dial Plan Table 1327
Vector Directory Number 1330
Volume 3
21 Feature Reference 1339
AAR and ARS partitioning 1339
AAR/ARS Dialing without FAC 1340
Abbreviated dialing 1345
Access Security Gateway 1347
Administration change notification 1348
Administered connections 1349
Administrable language displays 1353
Alternate facility restriction levels 1354
Analog busy automatic callback without flash 1355
Announcements 1356
Answer detection 1359
Attendant Features 1361
Audible message waiting 1368
Authorization codes 1369
Automated attendant 1372
Automatic callback 1374
Automatic circuit assurance 1377
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16 Administrator’s Guide for Avaya Communication Manager
November 2003
Automatic customer telephone rearrangement 1379
Automatic number identification 1382
Automatic routing — general 1384
Barrier codes 1388
Bridged call appearance 1389
Busy indicator 1399
Busy tone disconnect 1399
Busy verification 1400
Call admission control - bandwidth limitation 1403
Calling party/billing number 1406
Call-by-call service selection 1407
Call charge information 1412
Call coverage 1417
Call detail recording 1433
Call forwarding 1479
Call park 1485
Calling party number restriction 1487
Call Pickup 1488
Call waiting termination 1492
CLAN and processor CLAN QoS and CIDR support 1493
Class of restriction 1495
Restriction — controlled 1499
Conference 1500
Co-Resident DEFINITY Local Area Network Gateway 1503
Crisis Alert 1505
Dial plan 1506
Distinctive ringing 1513
DS1 trunk service 1514
Extension to Cellular and Off-PBX Stations (OPS) 1518
Emergency 911 calls 1523
Emergency Access to the Attendant 1528
Emergency Transfer 1531
Enhanced Conferencing 1532
Extended user administration of redirected calls 1532
Volume 3
Administrators Guide for Avaya Communication Manager 17
November 2003
Facility and Non-Facility Associated Signaling 1536
Facility restriction levels and traveling class marks 1542
Generalized route selection 1544
Group paging 1547
Hospitality features 1549
Hunt groups 1567
Incoming Call Line Identification 1573
Intercom 1574
Internal Automatic Answer 1575
ISDN service 1579
Leave Word Calling 1590
Line Lockout 1592
Listed Directory Numbers 1593
Look-ahead routing 1594
Loss plans 1596
Loudspeaker paging 1597
Malicious Call Trace 1601
Misoperation Handling 1605
Modem pooling 1607
Multifrequency signaling 1610
Multiple locations 1616
Multiple Level Precedence and Preemption 1617
Multiappearance Preselection and Preference 1620
NAT and NAT Shuffling 1621
Night Service 1622
Off-Premises Station 1629
One-Step Recording via Audix 1630
•PC Interface 1633
Personal Station Access 1637
Posted Messages 1640
Priority Calling 1642
Recorded Telephone Dictation Access 1644
Remote Access 1645
Remotely readable electronic phone IDs 1648
Volume 3
18 Administrator’s Guide for Avaya Communication Manager
November 2003
Reset Shift Call 1649
Ringing — Abbreviated and Delayed 1650
Ringer Cutoff 1653
Security violations notification 1654
Separation of Bearer and Signaling 1658
Service observing 1668
Single-Digit Dialing and Mixed Station Numbering 1672
Station Hunting 1675
Station Lock 1680
Station security codes 1681
Telephone displays 1682
Temporary Bridged Appearance 1711
Tenant Partitioning 1712
Terminating Extension Group 1720
Terminal Translation Initialization 1722
Time of Day Routing 1725
Time of Day Clock Synchronization 1726
Transfer 1729
Transfer — Outgoing Trunk to Outgoing Trunk 1732
Transfer — Trunk-to-Trunk 1734
Trunk Flash 1736
Trunks and trunk groups 1738
Supporting TTY Callers 1746
Uniform Dial Plan 1749
Voice Message Retrieval 1753
Voice messaging systems 1755
Whisper paging 1760
Wideband Switching 1764
World-Class Tone Detection and Generation 1776
Glossary and Abbreviations 1777
Index 1833
About this document
Overview
Administrators Guide for Avaya Communication Manager 19
November 2003
About this document
Overview
This document describes the May 2003 release of Avaya Communication Manager, and includes all
incremental releases up to and including this release. You may also want to see the Highlights of Avaya
Communication Manager document to see what is new.
This document provides an overall reference for planning, operating, and administering your Avaya
converged solution.
This document does not contain information about how to install, maintain, repair, or troubleshoot the
servers, gateways and devices comprising the solution.
Intended audience
This document is intended for Communication Manager administrators and technical managers, users
interested in information about specific features, and Avaya personnel responsible for planning,
designing, configuring, selling, and supporting Avaya’s converged solutions.
Using this book
Use this document both as a guide to completing administrative procedures and as a reference document.
If you are interested in information about a particular task, screen, or feature, use the index or table of
contents to locate the page number where the information is described.
The book is divided into three volumes that present information on how to perform administrative tasks,
how to complete administrative screens, and more detailed information on individual features.
Organization
The first volume of this document provides step-by-step tasks for the administrative procedures that
implement features of Communication Manager. The second volume explains how to fill out screens in
Communication Manager and defines the values for the fields on those screens. The third volume
explains Communication Manager features and provides additional detail about they work.
The following list describes the sections in this book.
Chapter 1, “
System Basics tells you how to log in and log off, set permissions for others who use the
administration terminal, set daylight savings rules, set the system date and time, post messages, and back
up the information you administer.
About this document
Using this book
20 Administrator’s Guide for Avaya Communication Manager
November 2003
Chapter 2, “Planning the System provides information on system-wide functions. It explains how to
read, use, and make simple changes to your dial plan, and how to assign feature access codes.
Chapter 3, “
Managing Phones explains how to add, swap, and remove phones, and how to customize a
phone, for Communication Manager administrators.
Chapter 4, “
Managing Phones Features explains how to administer feature buttons for your users’
phones.
Chapter 5, “
Managing Attendant Consoles explains attendant console feature buttons, and tells you how
to change, move, or add attendant consoles.
Chapter 6, “
Managing Displays provides information on the messages that appear on the read-out screen
on display phones.
Chapter 7, “
Handling Incoming Calls shows you how to set up call coverage for incoming calls to be
sure that incoming calls are answered when the called party is unavailable.
Chapter 8, “
Routing Outgoing Calls explains how Avaya Communication Manager handles outgoing
calls and tells you how to modify call restrictions and your routing plan.
Chapter 9, “
Managing MultiMedia Calling describes the Multimedia Applications Server Interface
(MASI), and provides instructions on administration, monitoring, and troubleshooting. This section also
provides information on Multimedia Call Handling (MMCH), which enables users to control voice,
video, and data transmissions using a telephone and PC.
Chapter 10, “
Setting Up Telecommuting provides information on system-wide settings and individual
user administration for telecommuting.
Chapter 11,
Enhancing System Security provides information on analyzing and setting up basic system
security, preventing toll fraud, using logins and permissions and passwords, and dealing with security
violations.
Chapter 12, “
Managing Trunks contains procedures for working with analog and digital trunks.
Specialized trunks such as APLT, tandem, release-link, DMI-BOS and ISDN trunk groups are not
covered in this manual.
Chapter 13, “
Managing Announcements tells you how to record, save, copy, restore and delete
announcements.
Chapter 14, “
Managing Group Communications shows you how to administer your system so users can
page other users or use their phones as intercoms. You can also give specific users permission to monitor
other users’ calls or to interrupt active calls with important messages.
Chapter 15, “
Managing Data Calls describes the system features available to enable data
communications.
Chapter 16, “
Administering Media Servers provides information on administering an Avaya G700
Media Gateway and the S8300 Media Server and the S8700 Media Server.
Chapter 17, “
Collecting Billing Information provides information on account codes, and on tracking and
collecting information about calls.
Chapter 18, “
Command Reference lists the commands to access each administration screen.
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Avaya Communication Manager Administrator's Manual

Category
Soundbar speakers
Type
Administrator's Manual

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