Lucent Technologies Security Camera 8.2, 8.2 User manual

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555-233-506
Comcode 108678798
Issue 1
April 2000
DEFINITY
®
Enterprise Communication Server
Release 8.2
Administrator’s Guide
Copyright
2000, Lucent Technologies
All Rights Reserved
Printed in U.S.A.
Notice
Every effort was made to ensure that the information in this book was
complete and accurate at the time of printing. However, information is
subject to change.
Your Responsibility for Your System’s Security
Toll fraud is the unauthorized use of your telecommunications system
by an unauthorized party, for example, persons other than your com-
pany’s employees, agents, subcontractors, or persons working on your
companys behalf. Note that there may be a risk of toll fraud associated
with your telecommunications system and, if toll fraud occurs, it can
result in substantial additional charges for your telecommunications
services.
You and your system manager are responsible for the security of your
system, such as programming and configuring your equipment to pre-
vent unauthorized use. The system manager is also responsible for
reading all installation, instruction, and system administration docu-
ments provided with this product in order to fully understand the fea-
tures that can introduce risk of toll fraud and the steps that can be taken
to reduce that risk. Lucent Technologies does not warrant that this
product is immune from or will prevent unauthorized use of com-
mon-carrier telecommunication services or facilities accessed through
or connected to it. Lucent Technologies will not be responsible for any
charges that result from such unauthorized use.
Lucent Technologies Fraud Intervention
If you suspect that you are being victimized by toll fraud and you need
technical support or assistance, call Technical Service Center Toll
Fraud Intervention Hotline at 1 800 643-2353.
Federal Communications Commission Statement
Part 15: Class A Statement. This equipment has been tested and
found to comply with the limits for a Class A digital device, pursuant to
Part 15 of the FCC Rules. These limits are designed to provide reason-
able protection against harmful interference when the equipment is
operated in a commercial environment. This equipment generates,
uses, and can radiate radio-frequency energy and, if not installed and
used in accordance with the instructions, may cause harmful interfer-
ence to radio communications. Operation of this equipment in a resi-
dential area is likely to cause harmful interference, in which case the
user will be required to correct the interference at his own expense.
Part 68: Network Registration Number. This equipment is registered
with the FCC in accordance with Part 68 of the FCC Rules. It is identi-
fied by FCC registration number AS593M-13283-MF-E.
Part 68: Answer-Supervision Signaling. Allowing this equipment to
be operated in a manner that does not provide proper answer-supervi-
sion signaling is in violation of Part 68 Rules. This equipment returns
answer-supervision signals to the public switched network when:
Answered by the called station
Answered by the attendant
Routed to a recorded announcement that can be administered by
the CPE user
This equipment returns answer-supervision signals on all DID calls
forwarded back to the public switched telephone network. Permissible
exceptions are:
A call is unanswered
•A busy tone is received
A reorder tone is received
Canadian Department of Communications (DOC)
Interference Information
This digital apparatus does not exceed the Class A limits for radio
noise emissions set out in the radio interference regulations of the
Canadian Department of Communications.
Le Présent Appareil Nom
érique n’é
met pas de bruits radio
é
lectriques
d
é
passant les limites applicables aux appareils num
é
riques de la class
A pr
é
scrites dans le reglement sur le brouillage radio
é
lectrique
é
dict
é
par le minist
é
re des Communications du Canada.
Trademarks
See the preface of this document.
Ordering Information
Call: Lucent Technologies BCS Publications Center
USA 1 888 582-3688
USA Fax 1 800 566-9568
Canada +1 317-322-6619
Europe, Middle East, Africa +1 317-322-6416
Asia, Caribbean, China, Latin America, and
the Pacific Region +1 317-322-6411
International Fax +1 317 322-6699
Write: Lucent Technologies BCS Publications Center
2855 N. Franklin Road
Indianapolis, IN 46219
Order: Document No. 555-233-506
Comcode 108678798
Issue 1, April 2000
For additional documents, refer to ‘‘
References’’ on page 21-1604
You can be placed on a standing order list for this and other documents
you may need. Standing order will enable you to automatically receive
updated versions of individual documents or document sets, billed to
account information that you provide. For more information on stand-
ing orders, or to be put on a list to receive future issues of this docu-
ment, contact the Lucent Technologies Publications Center.
European Union Declaration of Conformity
The “CE” mark affixed to the DEFINITY® equipment described in
this book indicates that the equipment conforms to the following Euro-
pean Union (EU) Directives:
Electromagnetic Compatibility (89/336/EEC)
Low Voltage (73/23/EEC)
Telecommunications Terminal Equipment (TTE) i-CTR3 BRI
and i-CTR4 PRI
For more information on standards compliance, contact your local dis-
tributor.
Comments
To comment on this document, return the comment card at the front of
the document.
Acknowledgment
This document was prepared by Product Documentation Development,
Lucent Technologies, Denver, CO.
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Contents
Contents iii
About this document xv
Overview xv
Purpose xvi
Audience xvi
Reason for reissue xvi
How to use this document xvi
Organization xvi
Task-related information xviii
Feature-related information xix
Conventions used in this document xix
Trademarks and service marks xxi
How to get this book on the web xxii
How to order more copies xxii
How to get help xxiii
Tell us what you think xxiii
1 System basics 1
Logging into the system 1
Logging in with Access Security Gateway 3
Logging off the system 4
Setting command permissions 5
Establishing daylight savings rules 7
Setting the system date and time 9
Using the bulletin board 11
Saving translations 13
2 Introduction to the DEFINITY system 17
Understanding your configuration 17
Understanding the dial plan 19
Adding feature access codes 21
Controlling the calls your users can make and receive 22
Controlling the features your users can access 24
System-wide settings 25
Changing feature parameters 25
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Administering treatment for denied calls 26
Setting up Music-on-Hold 27
Providing service for multiple tenants 29
Receiving notification in an emergency 31
Notifying a digital pager of an emergency 34
Other useful settings 35
3 Managing phones 37
Adding new phones 37
Using templates to add phones 41
Using an alias 42
Customizing your phone 43
Upgrading phones 44
Swapping phones 45
Using TTI to move phones 46
Removing phones 49
Adding a fax or modem 51
Adding a DEFINITY IP Softphone 52
4 Managing phone features 57
Adding feature buttons 57
Telephone feature buttons 58
Adding abbreviated dialing lists 79
Setting up bridged call appearances 84
Setting up Terminal Self Administration 87
5 Managing your attendant consoles 91
Overview 91
Adding an attendant console 95
Attendant console feature buttons 97
Removing an attendant console 104
Setting console parameters 105
Providing backup for an attendant 106
6 Managing displays 109
Displaying caller information 109
Displaying ANI calling party information 109
Displaying ICLID Information 110
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Changing the display language 112
Setting up directory buttons 115
7 Handling incoming calls 117
Setting up basic call coverage 117
Setting up advanced call coverage 121
Setting up call forwarding 127
Setting up night service 132
Adding call pickup 146
Managing hunt groups 152
Managing vectors and VDNs 157
Understanding Automatic Call Distribution 169
Assigning a terminating extension group 170
8 Routing outgoing calls 173
World class routing 173
Managing calling privileges 174
Assigning ARS FAC 174
Displaying ARS analysis information 175
Understanding ARS analysis 175
Setting up multiple locations 182
Routing with multiple locations 184
Modifying call routing 186
Overriding call restrictions 190
Defining ARS Partitions 191
Setting up time of day routing 194
Setting up shortcut dialing 196
9 Managing multimedia calling 201
Multimedia Applications Server Interface 201
Multimedia Call Handling 230
Understanding the multimedia complex 249
Enhanced Mode MM complex 263
10 Setting up telecommuting 285
Configuring DEFINITY ECS for telecommuting 285
Setting up Personal Station Access 287
Creating a station security code 290
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Assigning coverage options 291
Setting up call forwarding 292
Assigning an extender password 294
Installing home equipment 295
Setting up remote access 297
Training users 301
11 Enhancing system security 305
Basic security 306
Preventing toll fraud 306
Physical security 309
System security checklist 309
Adding logins and passwords 314
Changing a login 317
Displaying a login 318
Removing a login 319
Using access security gateway 319
Changing login permissions 324
Changing passwords 326
Using busy verify 327
Setting up security violations notification 328
Setting up authorization codes 331
Dealing with security violations 334
12 Managing trunks 337
Tips for working with trunk groups 337
Adding a CO, FX, or WATS trunk group 340
Adding a DID trunk group 343
Adding a DIOD trunk group 345
Adding a PCOL trunk group 345
Adding a Tie or Access trunk group 348
Setting up digital trunks 351
Adding trunks to a trunk group 355
Removing trunks from a trunk group 357
Removing trunk groups 358
Inserting and absorbing digits 359
Administering answer detection 361
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Administering trunks for listed directory numbers 362
13 Managing announcements 365
Understanding announcements 365
Adding announcement data modules 365
Adding announcement extensions 367
Recording announcements 368
Saving announcements 369
Copying announcements 370
Restoring announcements 371
Deleting and erasing announcements 372
Setting up continuous-play announcements 373
14 Managing group communication 375
Setting up voice paging over loudspeakers 375
Setting up chime paging over loudspeakers 378
Paging over speakerphones 381
Paging users who are on active calls 383
Using phones as intercoms 385
Observing calls 387
15 Managing data calls 391
Types of data connections 391
Data Call Setup 392
Default Dialing 398
Alphanumeric Dialing 399
Data Hotline 400
Data Privacy 401
Data Restriction 402
Data-Only Off-Premises Extensions 404
Data Modules — general 405
Administered Connection 408
Modem Pooling 415
PC Interface 417
Wideband Switching 421
CallVisor Adjunct-Switch Application Interface 434
Setting up CallVisor ASAI 436
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16 Collecting billing information 439
Collecting information about calls 439
Recording calls between users on the same switch 442
Tracking calls by account code 443
Forcing users to enter account codes 444
Receiving call-charge information 446
Viewing call charge information 449
17 Screen reference 451
AAR and ARS Digit Analysis Table 451
AAR and ARS Digit Conversion Table 455
Abbreviated Dialing List 459
Access Endpoint 467
Administered Connection 471
Alias Station 476
Alphanumeric Dialing Table 478
Announcements/Audio Sources 480
ARS Toll Table 483
Attendant Console 484
Authorization Code — COR Mapping 497
Bulletin Board 499
Call Vector 501
CAMA Numbering Format 506
CDR System Parameters 508
Class of Restriction 520
Class of Service 532
Code Calling IDs 535
Command Permission Categories 536
Console Parameters 540
Coverage Answer Group 550
Coverage Path 551
Crisis Alert System Parameters 555
Data modules 558
Date and Time 589
Daylight Savings Rules 591
Dial Plan Record 593
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Digit Absorption 598
DS1 Circuit Pack 599
Extended Pickup Group 617
Extensions Administered
to have an MCT-Control Button 618
Feature Access Code 619
Feature-Related System Parameters 632
Group Paging Using Speakerphone 681
Hospitality 683
Hunt Group 696
Intercom Group 720
Inter-Exchange Carrier (IXC) Codes 721
Intra-Switch CDR 723
IP Trunk Configuration Manager 724
ISDN trunk group 738
ISDN Numbering — Private 772
ISDN Numbering — Public/ Unknown 775
ISDN-BRI Trunk Circuit Pack 777
Language Translations 786
Listed Directory Numbers 800
Locations 802
Login Administration 804
Loudspeaker Paging 810
Mode Code Related System Parameters 813
Modem Pool Group 817
Multifrequency-Signaling-Related
System Parameters 823
Music Sources 845
Packet Gateway Board 846
Partition Route Table 848
Personal CO Line Group 848
Pickup Group 852
PRI Endpoint 853
Remote Access 857
Remote Call Coverage Table 863
RHNPA Table 864
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Route Pattern 865
Second Digit Table 874
Security-Related System Parameters 875
Site Data 882
Station 882
System Parameters Call Coverage / Call Forwarding 911
System Parameters Country-Options 918
System Parameters Customer-Options 928
System Parameters OCM
Call Classification 948
Telecommuting Access 951
Tenant 951
Terminal Parameters 954
Terminating Extension Group 959
Time of Day Coverage Table 962
Time of Day Routing Plan 963
Toll Analysis 964
Trunk Group 967
Vector Directory Number 1033
18 Command reference 1041
19 Phone reference 1065
Multibutton electronic telephones 1066
500 telephones 1067
2500-series telephones 1067
6200-series telephones 1067
6400-series telephones 1071
7100-series telephones 1075
7300-series telephones 1075
731x-series hybrid telephones 1078
7400-series telephones 1083
ISDN telephones (7500s & 8500s) 1100
8110 telephones 1105
8400-series telephones 1105
CALLMASTER telephones 1112
Cordless telephones 1116
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DEFINITY Internet Protocol (IP) Softphones 1119
20 Features and technical reference 1123
AAR and ARS partitioning 1123
AAR/ARS shortcut dialing 1125
Abbreviated Dialing 1129
Access security gateway 1131
Administered Connections 1133
Administrable Language Displays 1138
Alternate facility restriction levels 1140
Answer detection 1141
Attendant Features 1143
Audible Message Waiting 1152
Authorization codes 1152
Automated Attendant 1157
Automatic Callback 1159
Automatic circuit assurance 1162
Automatic Number Identification 1165
Automatic routing — general 1167
Barrier codes 1172
Bridged Call Appearance 1174
Busy Indicator 1188
Busy Verification 1189
Call Charge Information 1195
Call Coverage 1200
Call Detail Recording 1221
Call Forwarding 1278
Call Park 1287
Call Pickup 1289
Call Waiting Termination 1294
Call-by-Call Service Selection 1295
Calling Party/Billing Number 1302
Calling Party Number Restriction 1303
Class of Restriction 1304
Conference 1309
Restriction Controlled 1311
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Crisis Alert 1313
Dial Plan 1315
Distinctive Ringing 1317
DS1 Trunk Service 1317
Emergency Access to the Attendant 1323
Emergency Transfer 1326
Extended User Administration of Redirected Calls 1327
Facility and Non-Facility Associated Signaling 1331
Facility restriction levels and
traveling class marks 1338
Generalized route selection 1340
Group paging 1343
Hospitality features 1346
Hunt Groups 1368
Incoming Call Line Identification 1376
Intercom 1377
Internal Automatic Answer 1379
IP trunk service 1383
ISDN service 1394
Leave Word Calling 1408
Line Lockout 1410
Listed Directory Numbers 1411
Look-Ahead routing 1413
Loss Plans 1415
Loudspeaker paging 1416
Malicious Call Trace 1421
Messaging Server Interface 1426
Misoperation Handling 1429
Modem Pooling 1433
Multiappearance Preselection and Preference 1436
Multifrequency Signaling 1438
Night Service 1444
Off-Premises Station 1453
PC Interface 1454
Personal Station Access 1458
Priority Calling 1462
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Pull Transfer 1463
Recorded Announcements 1464
Recorded Telephone Dictation Access 1466
Remote Access 1466
Ringer Cutoff 1474
Ringing Abbreviated and Delayed 1475
Security violations notification 1479
Service observing 1483
Single-Digit Dialing and Mixed Station Numbering 1487
Station Hunting 1491
Station Security Codes 1498
Telephone Displays 1499
Temporary Bridged Appearance 1534
Tenant Partitioning 1536
Terminal Translation Initialization 1547
Terminating Extension Group 1551
Time of Day Routing 1553
Transfer 1554
Transfer — Outgoing Trunk to
Outgoing Trunk 1557
Transfer — Trunk-to-Trunk 1560
Trunk Flash 1562
Trunks and Trunk Groups 1564
Voice Message Retrieval 1573
Voice Messaging Systems 1576
Whisper paging 1582
Wideband Switching 1587
World-Class Tone Detection and Generation 1601
21 References 1604
Basic DEFINITY ECS documents 1604
GL Glossary and abbreviations 1612
IN Index IN-1
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About this document
xvOverview
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About this document
Overview
This document describes the DEFINITY Enterprise Communications Server
(ECS) Release 8 administration, and includes all incremental releases up to and
including Release 8.2. You may also want to see the DEFINITY ECS Change
Description to see what is new as of R8.2.
NOTE:
This book contains information previously contained in the DEFINITY ECS
Administration and Feature Description and DEFINITY ECS
Implementation books.
DEFINITY ECS is a family of cost-effective digital communication systems.
These systems:
route voice and data information between various endpoints (telephones,
terminals, computers)
provide highly robust networking capabilities
include an extensive set of standard features including attendant consoles,
voice processing interface, call coverage, DS1 (T1 and E1) connectivity,
hospitality support, recorded announcements, and trunk-to-trunk transfer
provide flexibility and allow for the addition of optional features and/or
upgrades to the system as business needs change
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xviPurpose
Purpose
This document provides an overall reference for planning, operating, and
administering your DEFINITY ECS. The book is divided into three volumes that
present information on how to perform administrative tasks, how to complete
administrative screens, and more detailed information on individual features.
This document does not contain information about how to install, maintain, repair,
or troubleshoot the switch. See ‘‘
References’’ on page 1604 for a list of related
DEFINITY ECS documents.
Audience
This document is intended for DEFINITY ECS system administrators and
managers, users interested in information about specific features, and Lucent
Technologies personnel responsible for planning, designing, configuring, selling,
and supporting the system.
Reason for reissue
This document is updated to include DEFINITY ECS Release 8.2 information. It
also presents a restructure of the information contained in the DEFINITY ECS
Administration and Feature Description to present standard administration
procedures and allow the reader to make decisions about what actions to take to
accomplish administrative goals.
How to use this document
Use this document as a guide to completing administrative procedures and as a
reference document. If you are interested in information about a particular task,
screen, or feature, use the index or table of contents to locate the page number
where the information is described.
Organization
The first volume of this document provides step-by-step tasks for the
administrative procedures that implement DEFINITY ECS features. The second
volume explains how to fill out DEFINITY ECS screens and defines the values for
the fields on the screens. The third volume explains DEFINITY ECS features and
provides additional detail about switch operations.
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xviiOrganization
The following list describes the sections in this book.
‘‘System basics’’ tells you how to log in and log off, set permissions for others
who use the administration terminal, set daylight savings rules, set the system date
and time, post messages, and back up the information you administer.
‘‘
Introduction to the DEFINITY system’’ provides information on system-wide
functions. It explains how to read, use, and make simple changes to your dial plan,
and how to assign feature access codes.
‘‘
Managing phones’’ explains how to add, swap, and remove phones on your
system, and how to customize a phone for a switch administrator.
‘‘
Managing phone features’’ explains how to administer feature buttons for your
users’ phones.
‘‘
Managing your attendant consoles’’ explains attendant console feature buttons,
and tells you how to change, move, or add attendant consoles.
‘‘
Managing displays’’ provides information on the messages that appear on the
read-out screen on display phones.
‘‘
Handling incoming calls’’ shows you how to set up call coverage for incoming
calls to be sure that incoming calls are answered when the called party is not
available.
‘‘
Routing outgoing calls’’ explains how the switch handles outgoing calls and tells
you how to modify call restrictions and your routing plan.
‘‘
Managing multimedia calling’’ describes the Multimedia Applications Server
Interface (MASI), and provides instructions on administration, monitoring, and
troubleshooting. This section also provides information on Multimedia Call
Handling (MMCH), which enables users to control voice, video, and data
transmissions using a telephone and PC.
‘‘
Setting up telecommuting’’ provides information on switch-wide settings and
individual administration for telecommuting.
‘‘
Enhancing system security’’ provides information on analyzing and setting up
basic system security, preventing toll fraud, using logins and permissions and
passwords, and dealing with security violations.
‘‘
Managing trunks’’ contains procedures for working with analog and digital
trunks. Specialized trunks such as APLT, tandem, release-link, DMI-BOS and
ISDN trunk groups are not covered in this manual.
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xviiiTask-related information
‘‘Managing announcements’’ tells you how to record, save, copy, restore and
delete announcements.
‘‘
Managing group communication’’ shows you how to administer your system so
users can page other users or use their phones as intercoms. You can also give
specific users permission to monitor other users’ calls or to interrupt active calls
with important messages.
‘‘
Managing data calls’’ describes the system features available to enable data
communications.
‘‘
Collecting billing information’’ provides information on account codes, and on
tracking and collecting information about calls.
‘‘
Screen reference’’ provides a brief description and a graphic representation of
the screens used for DEFINITY ECS administration. It also lists the valid values
for the fields on the screens, and describes when and why to use each value.
‘‘
Command reference’’ Use the commands in these tables to access each
administration screen.
‘‘
Phone reference’’ describes many of the Lucent telephones that you can connect
to the DEFINITY ECS. It also describes the unique features and buttons for each
phone series to help you administer your user phones.
‘‘
Features and technical reference’’ is a comprehensive technical reference for
feature information.
Task-related information
The information for each task is usually presented under the following headings:
Task
Identifies the administrative procedure and gives a brief explanation of
what is accomplished by completing the task.
Before you start
Lists hardware that must be installed or other tasks that must be completed
before starting the task.
Instructions
Begins with a short introduction to set up an example, then provides
step-by step, numbered instructions on how to complete the administrative
task. Screen pictures and background or decision-making information are
provided when appropriate.
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xixFeature-related information
Fixing problems
This section is not included in all task sections. It provides a brief coverage
of possible problems, possible causes, and suggested solutions.
More information
Presents additional technical information that pertains directly to the
completion of the current task.
Related topics
Provides cross-references to related tasks or related feature references.
Feature-related information
The information for each feature is usually presented under four headings:
Feature title
Gives the name and a brief overview of the feature. Tells what it does or
how it serves the system.
Detailed description
Provides more detailed, technical information about a feature. When
appropriate, additional guidelines and examples are provided. In some
cases, expanded technical information is provided on one or several aspects
of the feature.
Interactions
Lists and briefly discusses other features that may significantly affect a
feature.
Related topics
Provides cross-references to related tasks, features, or screens.
Conventions used in this document
Become familiar with the following terms and conventions. They help you use this
book with your DEFINITY system.
To “move” to a certain field, you can use the TAB key, arrows, or the RETURN
key.
A “screen” is a screen form displayed on the terminal monitor.
In this book we use the terms “telephone” and “voice terminal” to refer to
phones.
If you use terminal emulation software, you need to determine which keys
correspond to
ENTER, RETURN, CANCEL, HELP, NEXT PAGE, etc.
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xxConventions used in this document
Commands are printed in bold face as follows: command.
Keys and buttons are printed as follows: KEY.
Screen displays are printed in constant width as follows: screen
display
.
Variables are printed in italics as follows: variable.
We show complete commands in this book, but you can always use an
abbreviated version of the command. For example,
list configuration
station
can be entered as list config sta.
We show commands and screens from the newest DEFINITY system and
refer to the most current books. Please substitute the appropriate
commands for your system and refer to the manuals you have available.
If you need help constructing a command or completing a field entry,
remember to use
HELP.
When you press HELP at any point on the command line, a list of available
commands appears.
When you press HELP with your cursor in a field on a screen, a list of valid
entries for that field appears.
The status line or message line can be found near the bottom of your
monitor display. This is where the system displays messages for you.
Check the message line to see how the system responds to your input.
Write down the message if you need to call our helpline.
When a procedure requires you to press ENTER to save your changes, the
screen you were working on clears and the cursor returns to the command
prompt. The message line shows “
command successfully
completed
” to indicate that the system accepted your changes.
Tip:
Draws attention to information that you may find helpful.
NOTE:
Draws attention to information that you must heed.
!
CAUTION:
Denotes possible harm to software, possible loss of data, or possible service
interruptions.
!
WARNING:
Denotes possible harm to hardware or equipment.
/