Support
If you experience any problems with your software, please get in touch with our support team:
Support website: http://support.magix.net
This website will lead you to the MAGIX user service page, which, among other things, contains the
following free offers:
FAQs (frequently asked questions) and general tricks and tips. In most cases you'll find the
solution to your problem here. If not, use the Email support form:
E-mail support form. Via the special form you inform our support staff about your system. This
information is used to solve your problems quickly and competently. Simply fill out and send with
a mouse-click!
Support forum: You are not alone. Perhaps other users had a similar problem and can help you
solve yours. Our support staff are also regular contributors.
Download section: Updates, improvements and patches are likewise offered free of charge via
download Many problems you may experience are well-known to us, and which can be solved
by downloading the latest patch. Besides patches, there are also wizards for checking and
optimizing your system
Links: In the links list you will find the contact addresses of all the most important hardware
manufacturers.
You can also reach our support team by telephone:
0905 118 0888 (25p/min)
(open Monday to Friday 9:00 - 16:00 GMT)
077345695
(open Monday to Friday 10:00 - 17:00 CET)
0942597819
(open Monday to Friday 10:00 - 17:00 CET)
021543223
(open Monday to Friday 10:00 - 17:00 CET)
0852507027
(open Monday to Friday 10:00 - 17:00 CET)
Please have the following information at hand:
Program version
Configuration details (operating system, processor, memory, hard drive...)
Sound card configuration (type, driver)
Information regarding other audio software installed
Further assistance on using MAGIX 3D
Maker
If you can't find the answer in this manual, the Help menu has several options:
Use menu "Help > Play Movie" to watch a program introduction movie.
MAGIX 3D Maker Support links to our support website (support.xara.com) which includes
comprehensive FAQs.
MAGIX 3D Maker Forum links to the TalkGraphics discussion forums (www.talkgraphics.com)
where you can ask other MAGIX 3D Maker users for advice or suggestions.
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