VTech VC9312-245 Installation guide

8 – Ethernet port

• ConnecttorouterwithaRJ45network

cable(optional).

9 – 3.5mm line jack

• Connecttoaudiooutputdevice(optional).

10 – micro SD card slot

11 – Online LED indicators

• Flashorangeandbluealternatelywhen

thecameraunitisinpairingmode.

• Orangeissteadyonwhenthecameraunit

isconnectingtotheInternet.

• Orangeandbluearesteadyonwhenthe

cameraunitisidle.

• Flashorangeandblueslowlyduringvideo

streaming.

• Flashorangeandbluequicklyand

alternatelywhenthecameraunitis

updatingitsfirmware.

TIP

• Youcanturnoffthecamera’sLEDsifyou

findthemtoobright.ReadtheOnline LED

indication sectionunderCamera settings

inyourhomeviewer’sappmanualfor

instructions.

12 – Volume –

• Presstodecreasethespeakervolume.

Volume +

• Presstoincreasethespeakervolume.

13 – Pair/reset button

• Pressandholdforthreesecondstoenter

pairingmode.

2 Camera Wireless Monitoring System

Installation guide

VC9312-245

Overview

HD Pan/tilt camera overview

1 – Light sensor

2 – Infrared LEDs

• Allowyoutoseeclearlyinadark

surrounding.

3 – Camera lens

4 – Microphone

5 – Antenna

• ConnecttorouterwithWi-Fi.

6 – Speaker

7 – Power jack

mic

volume

micro SD

WIFI MAC:0012A4A3CE4

LAN MAC:00122A4A3CE5

S/N:VM500006007

Model:VC931

Connect

Youcanchoosetosetupthecameraunits

fordesktopusage,wallmountingorceiling

mounting.

NOTES

• Useonlythecamerapoweradapterssuppliedwith

thisproduct.

• Makesuretheelectricaloutletsarenotcontrolledby

wallswitches.

• Thepoweradaptersareintendedtobecorrectly

orientedinverticalorfloormountpositions.The

prongsarenotdesignedtoholdthepluginplaceif

itispluggedintoaceiling,under-the-tableorcabinet

outlet.

• Makesurethecameraunitsandthepoweradapter

cordsareoutofreachofchildren.

Connect the Camera units

Wi-Fi connection

NOTES

• Beforeyouconnectthecameraunits,makesureyou

haveInternetaccessandaWi-Firouter

(IEEE 802.11 b/g/n).Datachargesapplyand

serviceplanmayvaryforInternetaccess.Routeris

notincluded.

• Donotpluginthenetworkcable.

• TomaintaincompliancewiththeFCC’sRFexposure

guidelines,placetheHDcameraatleast20cmfrom

nearbypersons.

1. Connectthepoweradaptertothecameraunit

andapowersupply.

2. Placethecameraunitatadesiredplace.

NOTES

• Toturnoffthecameraunit,unplugthecamerafrom

thepowersupply.

Cable connection (optional)

Afteryouhavepairedthecameraunitswithyour

homeviewerviaWi-Fi,youcanconnectthe

cameraunitstotheInternetusingthenetwork

cablestooptimizeyourInternetconnection.Refer

totheonlineappmanualfortheinstructionson

howtopairyourcameraunitswithyourhome

viewer.

volume

micro SD

Go to

www.vtechphones.com

for support and the latest

VTech product news.

Congratulations

onpurchasingyournewVTechproduct.Before

usingthis2CameraWirelessMonitoringSystem,

pleasereadtheImportant safety instructions.

Forsupport,shopping,andeverythingnewat

VTech,visitourwebsiteat

www.vtechphones.com.

Operating range

TheoperatingrangeoftheIPCameraisupto

1,000feetoutdoorsor150feetindoors.The

actualoperatingrangemayvarydepending

ontheenvironmentalconditionsandother

interferencessuchaswalls,doorsandother

obstructions.

volume

micro SD

volume

micro SD

Protect your privacy and online

security

VTechcaresaboutyourprivacyandpeaceof

mind.That’swhywe’veputtogetheralistof

industry-recommendedbestpracticestohelp

keepyourwirelessconnectionprivateandyour

devicesprotectedwhenonline.Werecommend

youcarefullyreviewandconsidercomplyingwith

thefollowingtips.

Ensureyourwirelessconnectionissecure.

• Beforeinstallingadevice,ensureyourrouter’s

wirelesssignalisencryptedbyselectingthe

“WPA2-PSKwithAES”settinginyourrouter’s

wirelesssecuritymenu.

Changedefaultsettings.

• Changeyourwirelessrouter’sdefaultwireless

networkname(SSID)tosomethingunique.

• Changedefaultpasswordstounique,strong

passwords.Astrongpassword:

- Isatleast10characterslong.

- Iscomplex.

- Doesnotcontaindictionarywordsor

personalinformation.

- Containsamixofuppercaseletters,

lowercaseletters,specialcharactersand

numbers.

Keepyourdevicesuptodate.

• Downloadsecuritypatchesfrom

manufacturersassoonastheybecome

available.Thiswillensureyoualwayshave

thelatestsecurityupdates.

• Ifthefeatureisavailable,enableautomatic

updatesforfuturereleases.

DisableUniversalPlugandPlay(UPnP)onyour

router.

• UPnPenabledonaroutercanlimitthe

effectivenessofyourfirewallbyallowingother

networkdevicestoopeninboundportswithout

anyinterventionorapprovalfromyou.Avirus

orothermalwareprogramcouldusethis

functiontocompromisesecurityfortheentire

network.

Formoreinformationonwirelessconnections

andprotectingyourdata,pleasereviewthe

followingresourcesfromindustryexperts:

1. FederalCommunicationsCommission:

WirelessConnectionsandBluetoothSecurity

Tips–

www.fcc.gov/consumers/guides/how-protect-

yourself-online.

2. U.S.DepartmentofHomelandSecurity:

BeforeYouConnectaNewComputertothe

Internet–

www.us-cert.gov/ncas/tips/ST15-003.

3. FederalTradeCommission:UsingIPCameras

Safely–

https://www.consumer.ftc.gov/articles/0382-

using-ip-cameras-safely.

4. Wi-FiAlliance:DiscoverWi-FiSecurity–

http://www.wi-.org/discover-wi-/security.

Introduction

VTech2CameraWirelessMonitoringSystem

allowsyoutokeepaneyeonyourareaswhen

youareonthemoveoraway.

ThismonitoringsystemisWi-Fienabled,which

usesyourhomewirelessnetworktostreamlive

videoandaudiothroughtheHDcameraunits

and5-inchtouchscreenhomeviewer.

Youcanalsomonitoryourareasfromyour

smartphoneandmobiletablet.

VTech2CameraWirelessMonitoringSystem

usesMyVTech Camsapptoletyouinstantlysee

andhearwhat’shappeninginyourareasfrom

anywhereintheworld.

TheappcanbedownloadedfromtheAppStore

ortheGooglePlayTMStore,directlyfromyour

smartphoneormobiletablet.

What’s in the box

Your2CameraWirelessMonitoringSystem

packagecontainsthefollowingitems.Saveyour

salesreceiptandoriginalpackagingintheevent

warrantyserviceisnecessary.

mic

x4 x4

Installationguide Importantsafety

instructions

Quickstartguide

Requirements

Makesureyoursystemincludesthefollowing

components,andtheymeettheminimum

requirement.

Network Wi-Fi

Wi-Firouter 2.4GHzIEEE802.11b/g/n

Internetconnection Atleast1.0Mbpsupload

bandwidthpercamera

microSDcard

SupportClass4orhigher,

withstoragecapacityupto

32GB

Smartphones/tablets

(forremoteaccess)

• Android®oriOSdevices

with3G/4Gmobile

communication.

• Android4.4orlater;or

iOS8.0orlater.

Videocodec

(forremoteaccess) H.264

mic

Home viewer overview

1+ / VOL / -

• Presstoincreaseordecreasethe

speakervolume.

• Pressandholdtopoweronoroff,

ortorebootthehomeviewer.

• Presstoturnonoroffthescreen

displaywithoutpoweringoffthe

homeviewer.Youcanstillhear

soundfromthecameraunitif

thecameraisstreamingandthe

speakervolumeofthehomeviewer

isturnedon.

35-inch touch screen monitor

• Whenthescreenisturnedonand

locked,swipetounlockthescreen.

4Microphone

5Antenna

6Speaker

7 micro SD card slot

8RESET

• Forcerebootthehomeviewer.

9 3.5mm audio jack

• Connecttostereoearphone.

10 Micro USB 2.0 port

• Connecttoapowersupplyfor

charging.

• Connecttoapersonalcomputeras

anexternalstoragefortransferring

manuallycapturedsnapshotsand

recordedvideosstoredinthehome

viewer.

How the system works

TheWi-Firouter(notincluded)providesInternet

connectivitytoyourwirelessmonitoringsystem.

Itservesasacommunicatingchannelbetween

yourcameraunitsandhomeviewer,allowing

youtomonitorand/orcontrolyourcameraunits

whereveryouare.

x2

Specificationsaresubjecttochangewithoutnotice.

©2017VTechCommunications,Inc.

Allrightsreserved.08/17.VC9312-245_IG_V2.0

Documentordernumber:96-011812-020-100

Google Play TMisatrademarkofGoogleInc.

App StoreisatrademarkofAppleInc.,registeredinthe

U.S.andothercountries.

Limited warranty

What does this limited warranty cover?

ThemanufacturerofthisVTechProductwarrantsto

theholderofavalidproofofpurchase(“Consumer”

or“you”)thattheProductandallaccessories

providedinthesalespackage(“Product”)are

freefromdefectsinmaterialandworkmanship,

pursuanttothefollowingtermsandconditions,

wheninstalledandusednormallyandinaccordance

withtheProductoperatinginstructions.Thislimited

warrantyextendsonlytotheConsumerforProducts

purchasedandusedintheUnitedStatesofAmerica

andCanada.

What will VTech do if the Product is not free from

defects in materials and workmanship during

the limited warranty period (“Materially Defective

Product”)?

Duringthelimitedwarrantyperiod,VTech’s

authorizedservicerepresentativewillrepair

orreplaceatVTech’soption,withoutcharge,

aMateriallyDefectiveProduct.Ifwerepair

theProduct,wemayuseneworrefurbished

replacementparts.Ifwechoosetoreplacethe

Product,wemayreplaceitwithaneworrefurbished

Productofthesameorsimilardesign.Wewillretain

defectiveparts,modules,orequipment.Repairor

replacementoftheProduct,atVTech’soption,is

yourexclusiveremedy.VTechwillreturntherepaired

orreplacementProductstoyouinworkingcondition.

Youshouldexpecttherepairorreplacementtotake

approximately30days.

How long is the limited warranty period?

ThelimitedwarrantyperiodfortheProductextends

forONE(1)YEARfromthedateofpurchase.If

VTechrepairsorreplacesaMateriallyDefective

Productunderthetermsofthislimitedwarranty,

thislimitedwarrantyalsoappliestotherepairedor

replacementProductforaperiodofeither(a)90days

fromthedatetherepairedorreplacementProduct

isshippedtoyouor(b)thetimeremainingonthe

originalone-yearwarranty;whicheverislonger.

What is not covered by this limited warranty?

Thislimitedwarrantydoesnotcover:

1. Productthathasbeensubjectedtomisuse,

accident,shippingorotherphysicaldamage,

improperinstallation,abnormaloperationor

handling,neglect,inundation,fire,waterorother

liquidintrusion;or

2. Productthathasbeendamagedduetorepair,

alterationormodificationbyanyoneotherthan

anauthorizedservicerepresentativeofVTech;or

3. Producttotheextentthattheproblem

experiencediscausedbysignalconditions,

networkreliability,orcableorantennasystems;

4. Producttotheextentthattheproblemiscaused

byusewithnon-VTechaccessories;or

5. Productwhosewarranty/qualitystickers,product

serialnumberplatesorelectronicserialnumbers

havebeenremoved,alteredorrenderedillegible;

6. Productpurchased,used,serviced,orshipped

forrepairfromoutsidetheUnitedStatesof

AmericaorCanada,orusedforcommercialor

institutionalpurposes(includingbutnotlimitedto

Productsusedforrentalpurposes);or

7. Productreturnedwithoutavalidproofof

purchase(seeitem2below);or

8. Chargesforinstallationorsetup,adjustmentof

customercontrols,andinstallationorrepairof

systemsoutsidetheunit.

How do you get warranty service?

ToobtainwarrantyserviceintheUSA,pleasevisit

ourwebsiteatwww.vtechphones.comorcall

1-844-848-8324(1-844-84-VTECH).InCanada,go

towww.vtechcanada.comorcall1-888-211-2005.

NOTE:Beforecallingforservice,pleasereviewthe

user’smanual-acheckoftheProduct’scontrolsand

featuresmaysaveyouaservicecall.

Exceptasprovidedbyapplicablelaw,youassume

theriskoflossordamageduringtransitand

transportationandareresponsiblefordelivery

orhandlingchargesincurredinthetransportof

theProduct(s)totheservicelocation.VTech

willreturnrepairedorreplacedProductunder

thislimitedwarranty.Transportation,deliveryor

handlingchargesareprepaid.VTechassumesno

riskfordamageorlossoftheProductintransit.If

theProductfailureisnotcoveredbythislimited

warranty,orproofofpurchasedoesnotmeetthe

termsofthislimitedwarranty,VTechwillnotifyyou

andwillrequestthatyouauthorizethecostofrepair

priortoanyfurtherrepairactivity.Youmustpayfor

thecostofrepairandreturnshippingcostsforthe

repairofProductsthatarenotcoveredbythislimited

warranty.

What must you return with the Product to get

warranty service?

1. Returntheentireoriginalpackageand

contentsincludingtheProducttotheVTech

servicelocationalongwithadescriptionofthe

malfunctionordifficulty;and

2. Includea“validproofofpurchase”(salesreceipt)

identifyingtheProductpurchased(Product

model)andthedateofpurchaseorreceipt;and

3. Provideyourname,completeandcorrectmailing

address,andtelephonenumber.

Frequently asked questions

Belowarethequestionsmostfrequentlyaskedabout

thewirelessmonitoringsystem.Ifyoucannotfindthe

answertoyourquestioninthebelowtable,visitour

websiteatwww.vtechphones.comorcall

1-844-848-8324(1-844-84-VTECH)forcustomer

service.

TheLEDson

thecamera

unitaretoo

bright.CanI

turnthemoff?

YoucanturnofftheLEDsof

yourcameraunits.Readthe

Online LED indicationsection

underCamera settingsinyour

homeviewer’sappmanualfor

instructions.

Whydoesthe

HDcamera

notrespond

normally?

Trythefollowing(intheorder

listed)forcommoncure:

1.Disconnectthepowertothe

cameraunit.

2.Waitafewminutesbefore

connectingpowerbacktothe

cameraunit.

3.Rebootthehomeviewer.

Whyismy

screeninblack

andwhite?

TheHDcameraunithasa

lightsensorthatmeasuresthe

ambientlight.Whentheambient

lightisdim,suchasduring

nighttimeorinadarkroom,the

cameraactivatesitsinfrared

LEDs,anddisplaysthecamera

viewinblackandwhite.

Whydoesmy

HDcamera

showoffline?

Whyisthe

connectionlost

everynowand

then?

Thecameraunitmaylosethe

Internetconnection.Checkyour

networkandtheroutersetting.

Otherelectronicproductsmay

causeinterferencewithyourHD

cameras.TryinstallingyourHD

camerasasfarawayfromthese

electronicdevicesaspossible.

Other limitations

Thiswarrantyisthecompleteandexclusive

agreementbetweenyouandVTech.Itsupersedes

allotherwrittenororalcommunicationsrelatedto

thisProduct.VTechprovidesnootherwarrantiesfor

thisProduct.Thewarrantyexclusivelydescribesall

ofVTech’sresponsibilitiesregardingtheProduct.

Therearenootherexpresswarranties.Noone

isauthorizedtomakemodificationstothislimited

warrantyandyoushouldnotrelyonanysuch

modification.

State/ProvincialLawRights:Thiswarrantygivesyou

specificlegalrights,andyoumayalsohaveotherrights,

whichvaryfromstatetostateorprovincetoprovince.

Limitations:Impliedwarranties,includingthoseof

fitnessforaparticularpurposeandmerchantability(an

unwrittenwarrantythattheProductisfitforordinary

use)arelimitedtooneyearfromthedateofpurchase.

Somestates/provincesdonotallowlimitationsonhow

longanimpliedwarrantylasts,sotheabovelimitation

maynotapplytoyou.InnoeventshallVTechbeliable

foranyindirect,special,incidental,consequential,

orsimilardamages(including,butnotlimitedtolost

profitsorrevenue,inabilitytousetheProductor

otherassociatedequipment,thecostofsubstitute

equipment,andclaimsbythirdparties)resultingfrom

theuseofthisProduct.Somestates/provincesdo

notallowtheexclusionorlimitationofincidentalor

consequentialdamages,sotheabovelimitationor

exclusionmaynotapplytoyou.

Please retain your original sales receipt as proof

of purchase.

Insert micro SD card into the home

viewer (optional)

Yourhomeviewercomeswith4GBinternal

flashmemorythatallowsyoutostoresnapshots

capturedandvideosrecordedmanuallywithyour

cameras.YoucanalsoinsertamicroSDcard

intothehomeviewerformorestoragecapacity.

NOTES

• Someoftheinternalflashmemorywillbeoccupied

bythehomeviewer’soperatingsystemanddata

storage.Theactualmemoryavailablewillbeless

than4GB.

Insert micro SD card

Insert micro SD card into the camera

units (recommended)

Yourcameraunitscancapturevideosofthe

monitoringareawhenmotionisdetected.You

canchoosetosavethevideostoamicroSD

card.

NOTES

• YourcameraunitssupportClass4orhighermicro

SDcards,witheachstoragecapacityupto32GB.

CAUTION

• PriortoinsertingorejectingthemicroSDcard,the

cameraunitmustbepoweredoff.Topoweroff,

unplugthecameraunitfromthepowersupply.

volume

micro SD

micro S

Click!

5. Connectthepoweradaptertothecameraunit

andapowersupplynotcontrolledbyawall

switch.

3. Aligntheholesonthewallmountbracket

withthescrewsonthewallorontheceiling.

Tightenthescrewsintheholes.

4. Placethecameraunitonthewallmount

bracket,andthenslideitforwarduntilitlocks

intoplace.

-OR-

Mount the camera unit (optional)

1. Placethewallmountbracketonawalloron

theceiling,andthenuseapenciltomarktwo

holesinparallel.

2. Removethewallmountbracketandthendrill

twoholesinthewallorontheceiling(7/32”

drillbit).

• Ifyoudrilltheholesintoanobjectotherthana

stud,insertthewallanchorsintotheholesand

tapgentlyontheendswithahammeruntilthe

wallanchorsareflushwiththewall.

Set up your wireless monitoring

system

Afteryouhaveconnectedthehomeviewerand

thecameraunits,refertotheQuickstartguide

includedinyourpackagetosetupyourwireless

monitoringsystem.

2CameraWirelessMonitoringSystemsetup:

• SetupWi-Ficonnection

• Addcameras

micro SD

Connect to audio output device

(optional)

Thecameraunithasabuilt-inspeaker.Youcan

alsoconnectanexternalself-poweredspeakerto

yourcameraunitforextrasoundquality.

AUDIO IN

Test the location for the camera

units

Beforeyouinstallyourcameraunits,youneedto

testwhichofyourselectedmonitoringareaswithin

thehousehavegoodWi-Fisignalstrength.After

youhaveconnectedyourhomeviewertoaWi-Fi

network,youcanuseyourhomeviewer’sWi-Fi

signalstrengthindicatortoassistinchecking.

Onceyouhaveidentifiedasuitablelocation,you

caninstallyourcameraunit.Adjustthedistance

betweenyourcameraunitsandtheWi-Firouterif

needed.

TIP

• Dependingonsurroundingsandobstructingfactors,

suchastheeffectdistanceandinternalwallshave

onsignalstrength,youmayexperiencereduced

Wi-Fisignal.ToimprovetheWi-Fisignalstrength,

adjustthedistanceordirectionofyourhomeviewer.

Checkwithyourhomevieweragain.

General product care

Tokeepthisproductworkingwellandlooking

good,followtheseguidelines:

• Avoidputtingitnearheatingappliancesand

devicesthatgenerateelectricalnoise(for

example,motorsorfluorescentlamps).

• DONOTexposeittodirectsunlightor

moisture.

• Avoiddroppingtheproductortreatingit

roughly.

• Cleanwithasoftcloth.

• DONOTimmersethecameraunitinwater

anddonotcleanitunderthetap.

• DONOTusecleaningsprayorliquidcleaners.

• Makesurethecameraunitisdrybeforeyou

connectittothemainsagain.

Storage

Whenyouarenotgoingtousethewireless

monitoringsystemforsometime,storethehome

viewer,thecameraunits,andtheadaptersina

coolanddryplace.

Pair new camera unit

Youcanaddorreplaceanycameraunitstoyour

2CameraWirelessMonitoringSystem.

Thewirelessmonitoringsystemfamilyincludes

HDcamerasVC921andVC931,whichcanbe

purchasedseparately.Theycanbecross-paired

withinthefamily,forexample,youcanhavea

combinationofVC921andVC931.Youcanpaira

maximumoffourHDcameraunitstoyourhome

viewer.

Formoredetails,refertotheonlineappmanual

ofyourwirelessmonitoringsystem(VC921or

VC931)intheHelppageofyourhomeviewer.

NOTES

• Yourhomeviewercanpairandaccessamaximum

offourcameraunits.Youcanaddmorecamera

unitstoyourwirelessmonitoringsystemusingthe

MyVTech Camsmobileapp.Downloadthemobile

appandcreateauseraccount.Then,youcanpair

yourexistingcameraunitsinyourhomeviewerand

pairadditionalcameraunitstoyouruseraccount

usingthemobileapp.Themobileappcanpair

andaccessupto10cameraunits.Theadditional

cameraunitscanonlybepairedandaccessedvia

themobileapp.

Technical specifications

Frequency Cameraunit:2412-2462MHz

Channels 11

LCD 5’’ColorLCD

(IPS480x854pixels)

Nominal

effective

range

MaximumpowerallowedbyFCC

andIC.Actualoperatingrangemay

varyaccordingtoenvironmental

conditionsatthetimeofuse.

Power

requirement

1. Homeviewerpoweradapter:

Input:100-240VAC50/60Hz

Output:5VDC1.5A

2. HomeviewerUSBcharger:

5VDC

3. Homeviewer:3.7VLi-polymer

batteryisbuilt-in.

Cameraunitpoweradapters:

Input:100-240VAC50/60Hz

Output:5VDC1500mA

Connect and charge the home viewer

NOTE

• Thehomeviewerisfullychargedafterthreehoursof

continuouscharging.

• Ittakeslongertochargewhenthehomevieweris

turnedon.Toshortenthechargingtime,turnthe

homevieweroffwhilecharging.

• Thestandbytimevariesdependingonyouractual

use.

Afterthehomeviewerisfullycharged,pressand

hold topoweron.

Thebatteryiconindicatesthebatterystatus(see

thefollowingtable).

Battery

indicators

Battery

status

Action

Thescreen

displays .

Thebattery

hasverylittle

chargeand

maybeused

foronlya

shorttime.

Charge

without

interruption



(about

30minutes).

Thebattery

iconbecomes

solid .

Thebattery

isfully

charged.

Tokeep

thebattery

charged,

connectitto

ACpower

whennotin

use.

VTech VC9312-245 Installation guide

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