• Dependingonsurroundingsandobstructingfactors,
suchastheeffectdistanceandinternalwallshave
onsignalstrength,youmayexperiencereduced
Wi-Fisignal.ToimprovetheWi-Fisignalstrength,
adjustthedistanceordirectionofyourhomeviewer.
Checkwithyourhomevieweragain.
Specificationsaresubjecttochangewithoutnotice.
©2018VTechCommunications,Inc.
Allrightsreserved.04/18.VS13112-2_IG_V1.0
Documentordernumber:96-012116-010-100
Google Play TMisatrademarkofGoogleInc.
App StoreisatrademarkofAppleInc.,registeredinthe
U.S.andothercountries.
Limited warranty
What does this limited warranty cover?
ThemanufacturerofthisVTechProductwarrantsto
theholderofavalidproofofpurchase(“Consumer”
or“you”)thattheProductandallaccessories
providedinthesalespackage(“Product”)are
freefromdefectsinmaterialandworkmanship,
pursuanttothefollowingtermsandconditions,
wheninstalledandusednormallyandinaccordance
withtheProductoperatinginstructions.Thislimited
warrantyextendsonlytotheConsumerforProducts
purchasedandusedintheUnitedStatesofAmerica
andCanada.
What will VTech do if the Product is not free from
defects in materials and workmanship during
the limited warranty period (“Materially Defective
Product”)?
Duringthelimitedwarrantyperiod,VTech’s
authorizedservicerepresentativewillrepair
orreplaceatVTech’soption,withoutcharge,
aMateriallyDefectiveProduct.Ifwerepair
theProduct,wemayuseneworrefurbished
replacementparts.Ifwechoosetoreplacethe
Product,wemayreplaceitwithaneworrefurbished
Productofthesameorsimilardesign.Wewillretain
defectiveparts,modules,orequipment.Repairor
replacementoftheProduct,atVTech’soption,is
yourexclusiveremedy.VTechwillreturntherepaired
orreplacementProductstoyouinworkingcondition.
Youshouldexpecttherepairorreplacementtotake
approximately30days.
How long is the limited warranty period?
ThelimitedwarrantyperiodfortheProductextends
forONE(1)YEARfromthedateofpurchase.If
VTechrepairsorreplacesaMateriallyDefective
Productunderthetermsofthislimitedwarranty,
thislimitedwarrantyalsoappliestotherepairedor
replacementProductforaperiodofeither(a)90days
fromthedatetherepairedorreplacementProduct
isshippedtoyouor(b)thetimeremainingonthe
originalone-yearwarranty;whicheverislonger.
What is not covered by this limited warranty?
Thislimitedwarrantydoesnotcover:
1. Productthathasbeensubjectedtomisuse,
accident,shippingorotherphysicaldamage,
improperinstallation,abnormaloperationor
handling,neglect,inundation,fire,waterorother
liquidintrusion;or
2. Productthathasbeendamagedduetorepair,
alterationormodificationbyanyoneotherthan
anauthorizedservicerepresentativeofVTech;or
3. Producttotheextentthattheproblem
experiencediscausedbysignalconditions,
networkreliability,orcableorantennasystems;
or
4. Producttotheextentthattheproblemiscaused
byusewithnon-VTechaccessories;or
5. Productwhosewarranty/qualitystickers,product
serialnumberplatesorelectronicserialnumbers
havebeenremoved,alteredorrenderedillegible;
or
6. Productpurchased,used,serviced,orshipped
forrepairfromoutsidetheUnitedStatesof
AmericaorCanada,orusedforcommercialor
institutionalpurposes(includingbutnotlimitedto
Productsusedforrentalpurposes);or
7. Productreturnedwithoutavalidproofof
purchase(seeitem2below);or
8. Chargesforinstallationorsetup,adjustmentof
customercontrols,andinstallationorrepairof
systemsoutsidetheunit.
How do you get warranty service?
ToobtainwarrantyserviceintheUSA,pleasevisit
ourwebsiteatwww.vtechphones.comorcall
1-844-848-8324(1-844-84-VTECH).InCanada,go
towww.vtechcanada.comorcall1-888-211-2005.
NOTE:Beforecallingforservice,pleasereviewthe
user’smanual-acheckoftheProduct’scontrolsand
featuresmaysaveyouaservicecall.
Exceptasprovidedbyapplicablelaw,youassume
theriskoflossordamageduringtransitand
transportationandareresponsiblefordelivery
orhandlingchargesincurredinthetransportof
theProduct(s)totheservicelocation.VTech
willreturnrepairedorreplacedProductunder
thislimitedwarranty.Transportation,deliveryor
handlingchargesareprepaid.VTechassumesno
riskfordamageorlossoftheProductintransit.If
theProductfailureisnotcoveredbythislimited
warranty,orproofofpurchasedoesnotmeetthe
termsofthislimitedwarranty,VTechwillnotifyyou
andwillrequestthatyouauthorizethecostofrepair
priortoanyfurtherrepairactivity.Youmustpayfor
thecostofrepairandreturnshippingcostsforthe
repairofProductsthatarenotcoveredbythislimited
warranty.
What must you return with the Product to get
warranty service?
1. Returntheentireoriginalpackageand
contentsincludingtheProducttotheVTech
servicelocationalongwithadescriptionofthe
malfunctionordifficulty;and
2. Includea“validproofofpurchase”(salesreceipt)
identifyingtheProductpurchased(Product
model)andthedateofpurchaseorreceipt;and
3. Provideyourname,completeandcorrectmailing
address,andtelephonenumber.
Frequently asked questions
Belowarethequestionsmostfrequentlyaskedabout
thewirelessmonitoringsystem.Ifyoucannotfindthe
answertoyourquestioninthebelowtable,visitour
websiteatwww.vtechphones.comorcall
1-844-848-8324(1-844-84-VTECH)forcustomer
service.InCanada,gotowww.vtechcanada.comor
call1-888-211-2005.
TheLEDson
thecamera
unitaretoo
bright.CanI
turnthemoff?
YoucanturnofftheLEDsof
yourcameraunits.Readthe
Online LED indicationsection
underCamera settingsinyour
homeviewer’sappmanualfor
instructions.
Whydoesthe
HDcamera
notrespond
normally?
Trythefollowing(intheorder
listed)forcommoncure:
1.Disconnectthepowertothe
cameraunit.
2.Waitafewminutesbefore
connectingpowerbacktothe
cameraunit.
3.Rebootthehomeviewer.
Whyismy
screeninblack
andwhite?
TheHDcameraunithasa
lightsensorthatmeasuresthe
ambientlight.Whentheambient
lightisdim,suchasduring
nighttimeorinadarkroom,the
cameraactivatesitsinfrared
LEDs,anddisplaysthecamera
viewinblackandwhite.
Whydoesmy
HDcamera
showoffline?
Whyisthe
connectionlost
everynowand
then?
Thecameraunitmaylosethe
Internetconnection.Checkyour
networkandtheroutersetting.
Otherelectronicproductsmay
causeinterferencewithyourHD
cameras.TryinstallingyourHD
camerasasfarawayfromthese
electronicdevicesaspossible.
Other limitations
Thiswarrantyisthecompleteandexclusive
agreementbetweenyouandVTech.Itsupersedes
allotherwrittenororalcommunicationsrelatedto
thisProduct.VTechprovidesnootherwarrantiesfor
thisProduct.Thewarrantyexclusivelydescribesall
ofVTech’sresponsibilitiesregardingtheProduct.
Therearenootherexpresswarranties.Noone
isauthorizedtomakemodificationstothislimited
warrantyandyoushouldnotrelyonanysuch
modification.
State/ProvincialLawRights:Thiswarrantygivesyou
specificlegalrights,andyoumayalsohaveotherrights,
whichvaryfromstatetostateorprovincetoprovince.
Limitations:Impliedwarranties,includingthoseof
fitnessforaparticularpurposeandmerchantability(an
unwrittenwarrantythattheProductisfitforordinary
use)arelimitedtooneyearfromthedateofpurchase.
Somestates/provincesdonotallowlimitationsonhow
longanimpliedwarrantylasts,sotheabovelimitation
maynotapplytoyou.InnoeventshallVTechbeliable
foranyindirect,special,incidental,consequential,
orsimilardamages(including,butnotlimitedtolost
profitsorrevenue,inabilitytousetheProductor
otherassociatedequipment,thecostofsubstitute
equipment,andclaimsbythirdparties)resultingfrom
theuseofthisProduct.Somestates/provincesdo
notallowtheexclusionorlimitationofincidentalor
consequentialdamages,sotheabovelimitationor
exclusionmaynotapplytoyou.
Please retain your original sales receipt as proof
of purchase.
Insert micro SD card into the home
viewer (optional)
Yourhomeviewercomeswith4GBinternal
flashmemorythatallowsyoutostoresnapshots
capturedandvideosrecordedmanuallywithyour
cameras.YoucanalsoinsertamicroSDcard
intothehomeviewerformorestoragecapacity.
• Someoftheinternalflashmemorywillbeoccupied
bythehomeviewer’soperatingsystemanddata
storage.Theactualmemoryavailablewillbeless
than4GB.
Insert micro SD card
Insert micro SD card into the camera
units (recommended)
Yourcameraunitscancapturevideosofthe
monitoringareawhenmotionisdetected.You
canchoosetosavethevideostoamicroSD
card.
• YourcameraunitssupportClass4orhighermicro
SDcards,witheachstoragecapacityupto32GB.
• PriortoinsertingorejectingthemicroSDcard,the
cameraunitmustbepoweredoff.Topoweroff,
unplugthecameraunitfromthepowersupply.
volume
-
+
micro SD
micro SD
Click!
5. Connectthepoweradaptertothecameraunit
andapowersupplynotcontrolledbyawall
switch.
3. Aligntheholesonthewallmountbracket
withthescrewsonthewallorontheceiling.
Tightenthescrewsintheholes.
4. Placethecameraunitonthewallmount
bracket,andthenslideitforwarduntilitlocks
intoplace.
-OR-
Mount the camera unit (optional)
1. Placethewallmountbracketonawalloron
theceiling,andthenuseapenciltomarktwo
holesinparallel.
2. Removethewallmountbracketandthendrill
twoholesinthewallorontheceiling(7/32”
drillbit).
• Ifyoudrilltheholesintoanobjectotherthana
stud,insertthewallanchorsintotheholesand
tapgentlyontheendswithahammeruntilthe
wallanchorsareflushwiththewall.
Set up your wireless monitoring
system
Afteryouhaveconnectedthehomeviewerand
thecameraunits,refertotheQuickstartguide
includedinyourpackagetosetupyourwireless
monitoringsystem.
2CameraWirelessMonitoringSystemsetup:
• SetupWi-Ficonnection
• Addcameras
micro SD
Connect to audio output device
(optional)
Thecameraunithasabuilt-inspeaker.Youcan
alsoconnectanexternalself-poweredspeakerto
yourcameraunitforextrasoundquality.
AUDIO IN
LR
Test the location for the camera
units
Beforeyouinstallyourcameraunits,youneed
totestwhichofyourselectedmonitoringareas
havegoodWi-Fisignalstrength.Afteryouhave
connectedyourhomeviewertoaWi-Finetwork,
youcanuseyourhomeviewer’sWi-Fisignal
strengthindicatortoassistinchecking.Onceyou
haveidentifiedasuitablelocation,youcaninstall
yourcameraunit.Adjustthedistancebetween
yourcameraunitsandtheWi-Firouterifneeded.
General product care
Tokeepthisproductworkingwellandlooking
good,followtheseguidelines:
• Avoidputtingitnearheatingappliancesand
devicesthatgenerateelectricalnoise(for
example,motorsorfluorescentlamps).
• DONOTexposeittodirectsunlightor
moisture.
• Avoiddroppingtheproductortreatingit
roughly.
• Cleanwithasoftcloth.
• DONOTimmersethehomeviewerandthe
camerasinwateranddonotcleanitunderthe
tap.
• DONOTusecleaningsprayorliquidcleaners.
• Makesurethehomeviewerandthecameras
aredrybeforeyouconnectthemtothemains
again.
Storage
Whenyouarenotgoingtousethewireless
monitoringsystemforsometime,storethehome
viewer,thecameraunits,andtheadaptersina
coolanddryplace.
Pair new camera unit
Youcanaddorreplaceanycameraunitstoyour
2CameraWirelessMonitoringSystem.
Yourhomeviewercanpairandaccessa
maximumoffourcameraunits.Youcanadd
morecameraunitstoyourwirelessmonitoring
systemusingtheMyVTech Camsmobileapp.
Downloadthemobileappandcreateacamera
account.Then,youcanpairyourexistingcamera
unitsinyourhomeviewertoyourcamera
account,andpairadditionalcameraunitsto
thecameraaccountusingthemobileapp.The
mobileappcanpairandaccessupto10camera
units.Theadditionalcameraunitscanonlybe
pairedandaccessedviathemobileapp.
Technical specifications
Frequency Cameraunit:2412-2462MHz
Channels 11
LCD 5’’ColorLCD
(IPS480x854pixels)
Nominal
effective
range
MaximumpowerallowedbyFCC
andIC.Actualoperatingrangemay
varyaccordingtoenvironmental
conditionsatthetimeofuse.
Power
requirement
1. Homeviewerpoweradapter:
Input:100-240VAC50/60Hz
Output:5VDC1.5A
2. HomeviewerUSBcharger:
5VDC
3. Homeviewer:3.7VLi-polymer
batteryisbuilt-in.
Cameraunitpoweradapters:
Input:100-240VAC50/60Hz
Output:5VDC1500mA
Connect and charge the home viewer
Charge before use
NOTE
• Chargethehomeviewerbeforeuse.Thehome
viewerisfullychargedafterthreehoursof
continuouscharging.
• Ittakeslongertochargewhenthehomevieweris
turnedon.Toshortenthechargingtime,turnthe
homevieweroffwhilecharging.
• Thestandbytimevariesdependingonyouractual
use.
Afterthehomeviewerisfullycharged,pressand
hold topoweron.
Thebatteryiconindicatesthebatterystatus(see
thefollowingtable).
Battery
indicators
Battery
status
Action
Thescreen
displays .
Thebattery
hasverylittle
chargeand
maybeused
foronlya
shorttime.
Charge
without
interruption
(about
30minutes).
Thebattery
iconbecomes
solid .
Thebattery
isfully
charged.
Tokeep
thebattery
charged,
connectitto
ACpower
whennotin
use.
4s