EN
7
10 Troubleshooting the copier/scanner
Finding the solution . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .138
Scanning problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . .138
Copying problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .138
The scanner did nothing . . . . . . . . . . . . . . . . . . . . . . . . .139
No preview appeared on the screen . . . . . . . . . . . . . . . .141
Scanned image is of poor quality. . . . . . . . . . . . . . . . . . .142
Part of the image did not scan or text is missing. . . . . . .144
The text cannot be edited . . . . . . . . . . . . . . . . . . . . . . . .145
The scan takes too long. . . . . . . . . . . . . . . . . . . . . . . . . .146
Error messages appear on the screen . . . . . . . . . . . . . .147
No copy came out of the printer or the scanner
did nothing. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .148
Copies are blank, missing images, or faded . . . . . . . . . .149
Improving copy/scan quality. . . . . . . . . . . . . . . . . . . . . . . . . .150
Preventing problems . . . . . . . . . . . . . . . . . . . . . . . . . . . .150
Identifying and correcting copy/scan defects. . . . . . . . . .151
Paper handling problems. . . . . . . . . . . . . . . . . . . . . . . . .154
Cleaning the copier/scanner . . . . . . . . . . . . . . . . . . . . . . . . .155
Clearing copier/scanner jams. . . . . . . . . . . . . . . . . . . . . . . . .156
Replacing the copier/scanner separation pad . . . . . . . . . . . .158
Removing the copier/scanner . . . . . . . . . . . . . . . . . . . . . . . .159
Closing the left side panel . . . . . . . . . . . . . . . . . . . . . . . . . . .161
11 Troubleshooting the print server
Finding the solution . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .164
HP JetDirect 175X configuration page. . . . . . . . . . . . . . .165
Understanding the print server’s light patterns. . . . . . . . . . . .166
Using a print server configuration page . . . . . . . . . . . . . . . . .167
Printing a print server configuration page . . . . . . . . . . . .167
Understanding the print server configuration page . . . . . . . .167
Status field error messages. . . . . . . . . . . . . . . . . . . . . . .167
Page sections and messages . . . . . . . . . . . . . . . . . . . . .168
General HP JetDirect information . . . . . . . . . . . . . . . . . .169
USB port information . . . . . . . . . . . . . . . . . . . . . . . . . . . .171
Network statistics. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .172
TCP/IP protocol information. . . . . . . . . . . . . . . . . . . . . . .173
IPX/SPX protocol information . . . . . . . . . . . . . . . . . . . . .177
AppleTalk protocol information . . . . . . . . . . . . . . . . . . . .179
Error messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .180
Verifying your hardware . . . . . . . . . . . . . . . . . . . . . . . . . . . . .185
The printer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .185
The print server . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .185
Verify printing when attached to a computer . . . . . . . . . .186
Verify scanning over the network. . . . . . . . . . . . . . . . . . .186