Polycom VVX 500 series Quick Manual

VVX 500 series
Polycom
Brand
Polycom
Model
VVX 500 series
Category
Mobile phones
Type
Quick Manual

Polycom VVX 500 series is a versatile business phone that enhances communication and productivity. With its touchscreen interface, you can easily access features like call history, contacts, and voicemail. Make or receive calls using the handset, speakerphone, or headset, and enjoy crystal-clear audio quality. You can also connect to Wi-Fi or Bluetooth for wireless convenience.

Polycom VVX 500 series is a versatile business phone that enhances communication and productivity. With its touchscreen interface, you can easily access features like call history, contacts, and voicemail. Make or receive calls using the handset, speakerphone, or headset, and enjoy crystal-clear audio quality. You can also connect to Wi-Fi or Bluetooth for wireless convenience.

Quick Guide for Polycom® VVX® 500 Performance Business Media Phone
Document Date: 07/30/13
Document Version: 1.0d
Quick Guide Content
Polycom® VVX® 500 Performance Business Media Phone
Polycom® VVX® 500 Performance Business Media Phone Button
Diagram ............................................................................................... 3
Features ............................................................................................... 4
About the Touchscreen ......................................................................................................4
Phone Views ............................................................................................................................4
Home View .............................................................................................................................. 4
Lines View ................................................................................................................................4
Calls View.................................................................................................................................. 5
Active Call View ...................................................................................................................... 5
Entering Data .......................................................................................................................... 5
About Calls ...............................................................................................................................5
Placing Calls ............................................................................................................................. 5
Call Park ....................................................................................................................................6
Park Pickup ..............................................................................................................................6
Additional Onscreen Options ...........................................................................................6
Dialpad ...................................................................................................................................... 6
Recent ........................................................................................................................................6
Directory ................................................................................................................................... 6
Favorites .................................................................................................................................... 7
Phone Top Features .............................................................................7
Adjusting the Volume on the phone ............................................................................ 7
Changing the Ring Type ..................................................................................................... 7
Missed Calls Clearing Alert ................................................................................................ 7
Phone Reboot......................................................................................................................... 7
1-800-942-4700 masergy.com
1. USB for future camera (expected in 2013)
2. Message Waing Indicator
3. Home Key
4. Touch Screen
5. Headset
6. Speakerphone
7. Mute
8. Speakerphone Mic.
9. Volume Keys
Polycom® VVX® 500 Performance Business Media Phone Button Diagram
Polycom® VVX® 500 Performance Business Media Phone
1-800-942-4700 masergy.com
About the Touchscreen
•Tap to select and highlight screen items. To scroll, touch
•the screen, and swipe your nger up, down, right, or le.
•To go back to a previous screen, tap Back.
Phone Views
Your phone has four main Views: Home, Calls, Active
Call, and Lines View (the default).
To change Views:
•For Home View, press .
•From Home View, press to display either Lines, Calls, or
Acve Call View.
•To switch between Lines View and either Calls or Acve Call
View, swipe the screen.
Home View
Home View displays icons you can tap to access phone
functions.
Touch and hold to display fewer icons. Touch and hold or swipe the screen to
display more icons.
From Home View, tap the phone Line to display your phone Lines and Favorites—contacts
you can dial by tapping their name. To go back, tap Close.
Lines View
Lines View displays phone Lines, Favorites, and soft keys.
If your phone is idle, you can:
•Tap the phone Line to access the Dialer.
• Swipe to switch between Lines View and the Browser (if applicable).
Polycom® VVX® 500 Performance Business Media Phone
Features
1-800-942-4700 masergy.com
Tip: Returning to Your Calls
Entering Data
Use the onscreen keyboard or the dialpad keys to enter information. To backspace,
tap .
To use the onscreen keyboard, tap .
To type with the dialpad keys, press a key repeatedly to view the character options
and stop to select.
To type other characters, tap Encoding or Mode. When using the dialpad keys, use
the 1, *, 0, and # keys.
About Calls
Only one call can be active at one time.
You can use the handset, speakerphone, or headset for calls. During a call, you can
change modes by picking up the handset, or by pressing or .
If you navigate away from your call(s), tap to see Active Call or Calls
View
again.
Placing Calls
Enter the phone number,
Pick up the handset, or press
Calls View
Calls View displays a list of all your calls.
Call color indicates status:
•Dark green Acve call.
•Dark blue Incoming and held calls.
•Bright green Acve call is highlighted.
•Bright blue Incoming or held call is highlighted.
Tap a call to highlight it. The soft keys apply to the
highlighted call.
Active Call View
If a phone Line has only one call—and it’s active—you can
access Active Call View.
Polycom® VVX® 500 Performance Business Media Phone
1-800-942-4700 masergy.com
Call Park
Call Park is a “non-exclusive Hold” It puts a call on hold that
can be picked up anywhere at the company. A call can be
parked by anyone at any extension and then the call picked
up from any extension. Once a call has been parked your
phone is free for other calls.
You should have IM or paging to utilize Call Park most
efciently. Only one call can be parked at an extension. If
the parked call has not been picked up after 50 seconds,
the call will ring back to the phone where the call was
answered and parked from. This 50 second timer can.
Call Park
•While on the call you want to park.
•Press the so key labeled More.
•Press the so key labeled PARK.
•Dial the extension.
•Press the so key labeled Enter.
•Page the person to let them know there is call parked at their
extension.
Park Pickup
•Press the so key labeled ParkPck.
•Enter your extension (where the call was parked to.)
•Press the so key labeled Enter.
Additional Onscreen Options
There are more options not yet discussed. There are several ways to access these
options. We’ll show you short cuts to each, but as soon as you see one, the others
are right there.
The soft keys change to
•Dialpad
•Directory
•Recent
•Favorites
Dialpad
When you start dialing a phone number, you get to this menu.
•From here to can dial a number, the phone has a memory of calls you’ve been dialing.
•To reset what you are working on, press the Red handset to hang up.
Recent
To review Missed Calls and other recent calls, press the clock at the top left.
•Click the up/down arrow to view/change sorng opons. (Click the X to return).
•Click The funnel to view/change all calls, missed, received or placed calls.(Click the X
to return).
•Click the trash to clear lists. (Click the X to return).
Directory
This is a view of the numbers saved into the phone using the Polycom phone
services with your personal phone list, group custom directory, and/or group
common phone list.
•You can easily arrive here by tapping home, then Directories.
•For quick results, tap search to nd a specic name or number
•Tap the number, then tap it again to dial.
How to Use your Polycom® VVX® 500
Performance Business Media Phone
1-800-942-4700 masergy.com
Favorites
You can save numbers in the directory and they will appear
on you home screen.
•Locate the number in the directory.
•Tap once to view.
•Tap Add to Favorites.
OR
•To add favorites. Find the entry or create the entry under
Directory. Under Favorite Index enter a number. Starng with 1
to see them on the display of the phone. Tap Save.
•To remove them again, nd them in the directory, edit (pencil)
scroll to favorite index and delete the number. Tap Save.
Phone Top Features
Adjusting the Volume on the phone
Note: These buttons are located at the bottom of the phone.
•While the phone is idle the volume keys adjust the ringer.
•While on the handset, headset or speakerphone the volume
keys adjust the volume.
Changing the Ring Type
To change the ring type
•Press the home hard key, shaped like a house.
•Press Sengs.
•Press 1 for Basic or press Basic on the screen.
•Press 4 for Ring Type.
•Touch or swipe the screen to view each Ring Type.
•Tap the ring type.
Press the soft key labeled Play, the one you listen to last is one you’ll use.
Missed Calls Clearing Alert
To clear the number and scrolling of the time, you must review your missed calls.
The easiest way is to tap the clock with number of missed calls. Notice the Recent
tab has a number. When that number disappears your missed calls alert will also be
gone.
•Missed calls have an x in a red circle.
•Received calls have a downward/le arrow in a green circle.
•Placed calls have an upward/right arrow in a blue circle.
In the event you are not viewing missed or all calls,
•Click the funnel to select all or missed.
•Click the X to return.
•The alerts are now cleared for certain.
Phone Reboot
Periodically, the phone may require a user reboot. Reasons for this include
accepting a new conguration or new software upgrade.
There are two ways to reboot the phone:
•Unplug the power supply, wait two seconds and then plug in the power supply.
OR
•Press Home.
•Press Sengs.
•Press 1 for Basic.
•Press 9 for Restart Phone.
•Press Yes.
Note: The reboot process is complete when the idle display and current time is on
the display.
How to Use your Polycom® VVX® 500
Performance Business Media Phone
1-800-942-4700 masergy.com
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Polycom VVX 500 series Quick Manual

VVX 500 series
Polycom
Brand
Polycom
Model
VVX 500 series
Category
Mobile phones
Type
Quick Manual

Polycom VVX 500 series is a versatile business phone that enhances communication and productivity. With its touchscreen interface, you can easily access features like call history, contacts, and voicemail. Make or receive calls using the handset, speakerphone, or headset, and enjoy crystal-clear audio quality. You can also connect to Wi-Fi or Bluetooth for wireless convenience.

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