Polycom VVX 500 series Long Format Manual

Brand: Polycom

Model: VVX 500 series

Category: Telephones

Type: Long Format Manual

This manual is also suitable for

Polycom VVX 500 series gives you access to various phone features and capabilities, such as dialing, answering calls, call hold, voicemail, call transfer, and three-way calling/conference calls, that you can control through its touch screen or hard keys. It also has programmable on-screen buttons for speed dials, Busy Lamp Field, and more. You can adjust the volume, change the ring type, clear missed call alerts, and clean the screen from the phone itself.

Polycom VVX 500 & VVX 600

Long Format Guide

Table of Contents

Phone Layout

................................

Compare the VVX Media Phone Models

Important Onscreen Information

Saving Favorites from Recent Calls

How to Use your ClearStar Phone

To Make a Call

................................

Answering the Phone

................................

Call Hold ................................

................................

Voicemail ................................

................................

Call Transfer

................................

Three-

Way Calling/Conference Call

Call Forward

................................

Call Park................................

................................

Adjusting the Volume on the Phone

Changing the Ring Type

................................

Missed Calls - Clearing Alert

................................

Clean Screen

................................

Phone Reboot

................................

Video Calling

................................

Polycom VVX 500 & VVX 600

Long Format Guide

Table of Contents

................................

................................................................

................................

Compare the VVX Media Phone Models

................................

Important Onscreen Information

................................................................

................................

Saving Favorites from Recent Calls

................................................................

................................

How to Use your ClearStar Phone

................................................................

................................

................................................................

................................

................................................................

................................

Way Calling/Conference Call

................................................................

................................

................................................................

................................

Adjusting the Volume on the Phone

................................................................

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... 4

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. 15

Phone Layout

Reading the Guide

The guide is dense with instruction. We’ve tried to make it clear for you. Here’s a hint.

refer to three kinds of buttons:

 Onscreen Buttons

& Icons

Buttons are in Bold

and labeled

 Softkeys:

are context sensitive and lined up along the bottom of the display.

will be italicized

and labeled softkeys

 Pre-

programmed buttons

to these just as buttons.



Keypad: These are just the numbers 1



In the instructions, we are direct in whether you should

a hard key.

Polycom Video Camera

Messages/Recent Calls

(Onscreen Buttons)

Message Waiting

Light

Home Button

Softkeys

(Along bottom of Display)

Headset Button

Speakerphone Button

Mute Button

Volume Buttons

Speakerphone Microphone

Polycom VVX 500 & VVX 600

Long Format Guide

V1.2 10-3-13

Reading the Guide

The guide is dense with instruction. We’ve tried to make it clear for you. Here’s a hint.

& Icons

: You will

touch the screen to engage these buttons. Onscreen

and labeled

Onscreen Buttons or Icons.

are context sensitive and lined up along the bottom of the display.

and labeled softkeys

programmed buttons

: are hard keys on the phone

like speakerphone. We will

Keypad: These are just the numbers 1

-9 plus * 0 #.

In the instructions, we are direct in whether you should

tap

an onscreen button or

Page 2 of 15

The guide is dense with instruction. We’ve tried to make it clear for you. Here’s a hint.

We will

touch the screen to engage these buttons. Onscreen

are context sensitive and lined up along the bottom of the display.

Softkeys

like speakerphone. We will

refer

an onscreen button or

press

Compare the VVX Media Phone Models

Each Polycom Phone Model has

to these just as

onscreen button

The first onscreen button is

programmed to be

be used for speed dials, including park

have a headset jack and remote answer capabilities

from your desk on a wireless headset can be an essential in a busy office environment

phones feature High Definition

call history and mute.

All phones are powered via

power supply may be purchased in the event a Power

unavailable.

VVX 300: Six Onscreen Button

s, B&W Screen, Four Softkeys,

switch.

VVX 310: Six Onscreen Button

s, B&W Screen, Four Softkeys,

VVX 400: Twelve

Onscreen Button

Ethernet switch.

VVX 410: Twelve

Onscreen Button

switch.

VVX 500: Twelve

Onscreen Button

Ethernet switch, Available video

VVX 600: Sixteen

Onscreen Button

Ethernet switch, Available video

Polycom Camera: Compatible

with VVX 500 & VVX 600.

Polycom VVX 500 & VVX 600

Long Format Guide

V1.2 10-3-13

Compare the VVX Media Phone Models

Each Polycom Phone Model has

a set number of

onscreen programmable buttons. We will refer

onscreen button

programmed to be

your extension. The other

onscreen button

be used for speed dials, including park

and important numbers

, or Busy Lamp Field.

have a headset jack and remote answer capabilities

for wireless headsets. Answering away

from your desk on a wireless headset can be an essential in a busy office environment

udio, full-

duplex speakerphone, message waiting light, redial,

All phones are powered via

an Ethernet connection

, although an optional

power supply may be purchased in the event a Power

-Over-

Ethernet network switch is

s, B&W Screen, Four Softkeys,

Two-port 10/100

Megabit

s, B&W Screen, Four Softkeys,

Two-port Gig

abit Ethernet switch.

Onscreen Button

s, Color Screen, Four Softkeys, Two-port

10/100

Onscreen Button

s, Color Screen, Four Softkeys, Two-port Gig

abit Ethernet

Onscreen Button

s, Color Touch Screen, Five Softkeys, Two-

port

calling, Available USB call recording.

Onscreen Button

s, Color Touch Screen, Five Softkeys, Two-

port

calling, Available USB call recording.

with VVX 500 & VVX 600.

Page 3 of 15

onscreen programmable buttons. We will refer

onscreen button

s can

, or Busy Lamp Field.

All phones

for wireless headsets. Answering away

from your desk on a wireless headset can be an essential in a busy office environment

. All

duplex speakerphone, message waiting light, redial,

, although an optional

Ethernet network switch is

Megabit

Ethernet

abit Ethernet switch.

10/100

Megabit

abit Ethernet

port

Gigabit

port

Gigabit

Onscreen

Navigation

There are several ways to access these options and we’ll show you short cuts to each.

If you tap the Clock

icon at the top left, t

 Dialpad

 Directory

 Recent

 Favorites

Dialpad

The Dialpad menu will appear w

hen you



From here you can dial a number

 As you begin entering digits

the phone

completes. T

he phone displays a scrollable list of recently dialed numbers; you may

of those instead

of entering digits.



If you mistype a digit, simply

 Tap the Green Handset

onscreen button

 Tap the Red Handset

onscreen button

Recent

To review missed

, received, and placed

Menu (or the Recent

softkey when in the

 Tap the onscreen

Squiggly Arrow

the onscreen X to return).

 Tap the onscreen Funnel

icon

onscreen X to return).

 Tap the onscreen Trash

icon

Directory

There are a

few directories that the phone can access. There are numbers saved directly onto

your phone and numbers on the phone system

softkey only shows the numbers saved on the phone.

 This shows

the numbers saved into the phone using the Polycom phone services

personal phone list, group custom directory, and/or group common phone list.

 Tap the name

 Tap the number to dial

To get to a live searchable directory,

the Phone Book icon labeled

Directories



For quick results, tap search to find a specific name or number

 Tap the nu

mber, then tap it again to dial

Polycom VVX 500 & VVX 600

Long Format Guide

V1.2 10-3-13

Navigation

There are several ways to access these options and we’ll show you short cuts to each.

icon at the top left, t

he softkeys change to:

hen you start dialing a phone number

or lift the handset

From here you can dial a number

the phone

displays

recently dialed calls, like a browser auto

he phone displays a scrollable list of recently dialed numbers; you may

of entering digits.

If you mistype a digit, simply

tap the onscreen button labeled “X”

to backspace.

onscreen button

to call the dialed number.

onscreen button

to cancel your entry and return to the Main Menu.

, received, and placed

calls, tap the Clock icon at the top left

of the Main

softkey when in the

Dialpad Menu).

Squiggly Arrow

icon at the top right

to view/change sorting options. (

icon

to filter the type of recent calls you wish to

view. (

icon

to clear lists. (Tap the onscreen X to return).

few directories that the phone can access. There are numbers saved directly onto

your phone and numbers on the phone system

that can be searched

in real time

softkey only shows the numbers saved on the phone.

the numbers saved into the phone using the Polycom phone services

personal phone list, group custom directory, and/or group common phone list.

To get to a live searchable directory,

tapping the Home

button to the right of the display

Directories

For quick results, tap search to find a specific name or number

mber, then tap it again to dial

Page 4 of 15

There are several ways to access these options and we’ll show you short cuts to each.

or lift the handset

recently dialed calls, like a browser auto

he phone displays a scrollable list of recently dialed numbers; you may

tap one

to backspace.

to cancel your entry and return to the Main Menu.

of the Main

to view/change sorting options. (

Tap

view. (

Tap the

few directories that the phone can access. There are numbers saved directly onto

in real time

. The Directory

the numbers saved into the phone using the Polycom phone services

with your

personal phone list, group custom directory, and/or group common phone list.

button to the right of the display

, then

Favorites

Favorites are useful if you have a small group of numbers you call regularly. You can save a

phone number or a Feature Access Code to the phone arrange them into a Favorites list.

Saving Favorites from Recent Calls

 Tap the Clock icon

 Scroll to t

he number you want to save

 Tap the “i

” (to the right of the number)

 Tap Save

 Tap Add to Favorites

 Tap Yes

Saving Favorites Newly

 Tap the Clock icon

 Tap the Directory softkey

 Tap the onscreen “+” icon (

Plus Sign

 Enter the First and Last

name with keypad or on screen keyboard



Enter the phone number (or feature access code) under “

 Enter a number into the “

Favorite Index

 Tap the Save softkey

Calling Favorites



If you have room on your screen’s

 Tap the onscreen Clock icon

 Tap the Favorites softkey

 Tap the name to call

Polycom VVX 500 & VVX 600

Long Format Guide

V1.2 10-3-13

Favorites are useful if you have a small group of numbers you call regularly. You can save a

phone number or a Feature Access Code to the phone arrange them into a Favorites list.

Saving Favorites from Recent Calls

he number you want to save

” (to the right of the number)

Plus Sign

) at the top right

name with keypad or on screen keyboard

Enter the phone number (or feature access code) under “

Contact”

Favorite Index

” (If this is your first one, enter 1)

If you have room on your screen’s

desktop, you’ll see your Favorites, tap it to dial

Page 5 of 15

Favorites are useful if you have a small group of numbers you call regularly. You can save a

phone number or a Feature Access Code to the phone arrange them into a Favorites list.

desktop, you’ll see your Favorites, tap it to dial

How

to Use your ClearStar

The phone has a touch screen

and takes a little getting used to. If you find yourself on an odd

screen, tap the Red Handset

icon

return to the main menu.

To Make a Call

ift the handset, dial a phone number or extension,

immediately or simply wait.

While the phone is idle,

dial a phone number or extension

Speakerphone button

to place the call

Answering the Phone

When you are getting a call, the phone will ring and the display will show the incoming call.

answer:

 pick up the handset or

 press the speakerphone

button

 press the headset

button

 tap the Answer softkey

To mute a call, press the Mute button.

a small

microphone with a slash through it at the top right of the screen.

Polycom VVX 500 & VVX 600

Long Format Guide

V1.2 10-3-13

to Use your ClearStar

Phone

and takes a little getting used to. If you find yourself on an odd

icon

to hang up and/or press the Home

button once or twice to

ift the handset, dial a phone number or extension,

press

Pound (#) to send the digits

dial a phone number or extension

. L

ift the handset or push the

to place the call

Answering the Phone

When you are getting a call, the phone will ring and the display will show the incoming call.

button

To mute a call, press the Mute button.

The Mute button will turn red and the

display will show

microphone with a slash through it at the top right of the screen.

Page 6 of 15

and takes a little getting used to. If you find yourself on an odd

button once or twice to

Pound (#) to send the digits

ift the handset or push the

When you are getting a call, the phone will ring and the display will show the incoming call.

display will show

To Answer a Second Call/

Call W

A second incoming

call will be indicated by both

Incoming Call.

To answer the second call:



Let your first caller know you want to pick up another call

 then tap the Answer

onscreen

The active call will be

displayed on the screen



To resume the original call,

 Tap the End Call

softkey on an active call to



Your second call will remain on hold and you must

that call

Call Hold

To put an active call on hold,

tap

To pick up the call from hold,

tap

Voicemail

The first time you call your voicemail, you need to set up a new passcode

(not a greeting, just your name)

. Simply follow the prompts.

Welcome Letter with your temporary passcode.

phone number

to check messages from home

From Your VoIP Phone

 Tap the Envelope icon

(top left of screen)



Enter your passcode and press #

From Any Phone

 Dial your extension or

personal direct telephone number

 Press Star (*)



Enter your passcode and press #

 Dial the v

oicemail portal telephone number

 Enter your extension



Enter your passcode and press #

To check a general voicemail box

 Tap the Envelope icon

(top left)

 Press Star (*)

 Dial

the general voicemail box extension

Polycom VVX 500 & VVX 600

Long Format Guide

V1.2 10-3-13

Call W

aiting

call will be indicated by both

an audible beep a

nd an onscreen display of

To answer the second call:

Let your first caller know you want to pick up another call

and

onscreen

button or Answer softkey

displayed on the screen

above the held call.

To resume the original call,

Tap the held call, and then tap the Resume

softkey

softkey on an active call to

disconnect that call

Your second call will remain on hold and you must

tap the Resume

softkey to

tap

the Hold softkey.

tap

the Resume

softkey. Pick up the handset after

The first time you call your voicemail, you need to set up a new passcode

and

record your name

. Simply follow the prompts.

You should have received a

Welcome Letter with your temporary passcode.

Ask your administrator for

the voicemail portal

to check messages from home

(top left of screen)

Enter your passcode and press #

personal direct telephone number

and wait for the voicemail to pick

Enter your passcode and press #

oicemail portal telephone number

Enter your passcode and press #

To check a general voicemail box

(top left)

the general voicemail box extension

, then the passcode followed by

Pound

Page 7 of 15

nd an onscreen display of

softkey

softkey to

to pick up

softkey. Pick up the handset after

Resume.

record your name

You should have received a

the voicemail portal

and wait for the voicemail to pick

Pound

(#)

Note:

To clear the message waiting indicator

 While the phone is idle, dial

*99

 Press the

speakerphone button



Listen for the “Voice Message Waiting Indicator has been cleared”



The call will automatically disconnect

Call Transfer

Call Transfer is used to move

an active call to another phone or into voicemail.

flavors of Call Transfer:



Consulted/Regular Transfer

 Blind Transfer



Direct Transfer to Voicemail

You decide which one is best for the business scenario at hand.

Consulted Transfer

This w

ill allow you to let the person receiving the call

completing the transfer. Y

OUR Caller ID information

 While on a call, tap the

Transfer

 Dial extension

(or phone number)

 Remain on the

line until the person answers

 A

nnounce the name of the person who would like to be transferred

 If they accept, tap the

Transfer



You can hang up the handset at this time

 If they do not accept,

tap

be transferred directly into voicemail

Blind Transfer

This will allow you to send a call directly without any introduction. If unanswered

go into vo

icemail (or forward if that is programmed.)

ID information of the caller (

NOT

 While on a call, tap the

Transfer

 Tap the Blind

onscreen button

 Dial the extension

 Press Pound (#) t

o send the digits

 You may now, hang up

the handset

Polycom VVX 500 & VVX 600

Long Format Guide

V1.2 10-3-13

To clear the message waiting indicator

*99

speakerphone button

Listen for the “Voice Message Waiting Indicator has been cleared”

The call will automatically disconnect

an active call to another phone or into voicemail.

There are three

Consulted/Regular Transfer

Direct Transfer to Voicemail

You decide which one is best for the business scenario at hand.

ill allow you to let the person receiving the call

know

who is on the line before

OUR Caller ID information

will be presented to the receiving party

Transfer

softkey

(or phone number)

where you want to send the held call

line until the person answers

nnounce the name of the person who would like to be transferred

Transfer

softkey to complete transfer

You can hang up the handset at this time

tap

the Cancel

softkey to talk to the caller and ask if they wish to

be transferred directly into voicemail

This will allow you to send a call directly without any introduction. If unanswered

icemail (or forward if that is programmed.)

This transfer will

pass through the Caller

NOT

yours).

Transfer

softkey

onscreen button

(top right)

o send the digits

immediately

the handset

Page 8 of 15

There are three

who is on the line before

will be presented to the receiving party

softkey to talk to the caller and ask if they wish to

This will allow you to send a call directly without any introduction. If unanswered

, the call will

pass through the Caller

Direct Transfer to Voice Mail

If someone is out of the office

or conducting a meeting and does not want to be interrupted,

you may want to send a call directly into voicemail.

not show a missed call. If the

caller

way.

 While on a call, tap the

Transfer

 Dial *55

 Dial th

e extension number

 Press Pound (#)

 You may now Hang

up the

Three-

Way Calling/Conference C

This function allows you to talk to two parties at the same time. This is a standard function. You

can make two calls or receive two calls and join them together.

an Executive User

, you may speak to up to five parties at once.

 While on an active call, l

et Caller A know you

 Tap the Confrnc softkey

(this puts

 Dial Caller B’s number

, press Pound (#) to send the digits immediately

 After

Caller B answers, let him know you will be conferencing in Caller A

 Tap the Confrnc softkey

 Now everyone i

s together

 Yo

ur display will show Conference

When you finished speaking with everyone, you can

everyone is disconnected.

If you have the Executive S

eat six

repeatedly.

Polycom VVX 500 & VVX 600

Long Format Guide

V1.2 10-3-13

or conducting a meeting and does not want to be interrupted,

you may want to send a call directly into voicemail.

The receiving ext

ension will not ring and will

caller

leaves

a message, the message will be delivered in the usual

Transfer

softkey

e extension number

up the

handset

Way Calling/Conference C

all

This function allows you to talk to two parties at the same time. This is a standard function. You

can make two calls or receive two calls and join them together.

If your account

, you may speak to up to five parties at once.

et Caller A know you

’ll be right back with Caller B

(this puts

Caller A on hold)

, press Pound (#) to send the digits immediately

Caller B answers, let him know you will be conferencing in Caller A

s together

ur display will show Conference

When you finished speaking with everyone, you can

tap the End Call softkey

to be certain

eat six

way calling feature, you can simply continue this process

Page 9 of 15

or conducting a meeting and does not want to be interrupted,

ension will not ring and will

a message, the message will be delivered in the usual

This function allows you to talk to two parties at the same time. This is a standard function. You

is configured as

’ll be right back with Caller B

Caller B answers, let him know you will be conferencing in Caller A

to be certain

way calling feature, you can simply continue this process

Call Forward

If you will be out of the office, you may want to send your calls to another number. You ma

send calls to another extension or

number. If any voicemail

messages are left, they will not be on your business line

on the forwarding destination voicemail.

 Call Forward Always

Forwards all calls immediately

 Call Forward No Answer

Forwards all calls after ringing the desk phone

 Call Forward Busy

Forwards all calls if the phone is in Do Not Disturb

If you have multiple phones

programmed

softkey. You will need to use Feature Access Codes (see below under

Call Forward For Single Phone

Users

To Enable/Disable

Call Forwarding

 Tap the Forward

softkey

Call Forward “Always”

Call Forward “No Answer”

Call Forward “Busy”

 Tap one of the options



Enter the Call Forward destination

 Tap the Enable or

Disable



There will be a forward message displayed near the clock at the top right.

Call Forwarding For Multi-

Phone Users

Call Forward Always

To enable



While the phone is idle, d

 Enter

the number you want to forward to



Press the speakerphone button



Listen for the prompt, “Call Forwarding Always Service has been activated



The call will automatically disconnect

Polycom VVX 500 & VVX 600

Long Format Guide

V1.2 10-3-13

If you will be out of the office, you may want to send your calls to another number. You ma

send calls to another extension or

a number outside of the office system, including

messages are left, they will not be on your business line

on the forwarding destination voicemail.

There are three flavors of Call Forward:

Forwards all calls immediately

Forwards all calls after ringing the desk phone

Forwards all calls if the phone is in Do Not Disturb

programmed

with your extension, you will not have a

softkey. You will need to use Feature Access Codes (see below under

Multi-

phone Users

Users

Call Forwarding

softkey

to view this menu:

Call Forward “Always”

Call Forward “No Answer”

Call Forward “Busy”

Enter the Call Forward destination

Disable

softkey

There will be a forward message displayed near the clock at the top right.

Phone Users

While the phone is idle, d

ial *72

the number you want to forward to

Press the speakerphone button

Listen for the prompt, “Call Forwarding Always Service has been activated

The call will automatically disconnect

Page 10 of 15

If you will be out of the office, you may want to send your calls to another number. You ma

a number outside of the office system, including

your mobile

messages are left, they will not be on your business line

; they will be

There are three flavors of Call Forward:

with your extension, you will not have a

Forward

phone Users

There will be a forward message displayed near the clock at the top right.

Listen for the prompt, “Call Forwarding Always Service has been activated

successfully”

To disable



While the phone is idle, d



Press the speakerphone button



Listen for the prompt, “Call Forwarding Always Service has been deactivated

successfully”



The call will automatically disco

To confirm the

Call Forward Always



While the phone is idle, d



Press the speakerphone button

 Listen for the

information



The call will automatically disconnect

Call Forward No Answer

To enable

 While the phone is idle,

Dial *

 Enter

the number you want to forward to



Press the speakerphone button



Listen for the prompt, “Call Forwarding

successfully”



The call will automatically disconnect

To disable

 While the phone is idle,

Dial *



Press the speakerphone button



Listen for the prompt, “Call Forwarding

successfully. Thank you.

”



The call will automatically disconnect

To confirm the Call Forward

No Answer settin



While the phone is idle, d



Press the speakerphone button

 Listen for the

information. Call Forward no answer is activated to voicemail by default.



The call will automatically disconnect

Polycom VVX 500 & VVX 600

Long Format Guide

V1.2 10-3-13

While the phone is idle, d

ial *73

Press the speakerphone button

Listen for the prompt, “Call Forwarding Always Service has been deactivated

The call will automatically disco

nnect

Call Forward Always

setting

While the phone is idle, d

ial *21*

Press the speakerphone button

information

. Call Forward Always is off by default

The call will automatically disconnect

Dial *

the number you want to forward to

Press the speakerphone button

Listen for the prompt, “Call Forwarding

No Answer

Service has been activated

The call will automatically disconnect

Dial *

Press the speakerphone button

Listen for the prompt, “Call Forwarding

No Answer

Service has been deactivated

”

The call will automatically disconnect

No Answer settin

While the phone is idle, d

ial *61*

Press the speakerphone button

information. Call Forward no answer is activated to voicemail by default.

The call will automatically disconnect

Page 11 of 15

Listen for the prompt, “Call Forwarding Always Service has been deactivated

Service has been activated

Service has been deactivated

information. Call Forward no answer is activated to voicemail by default.

Call Park

Call Park can be a confusing conce

outer space that can be picked up from any phone in your office

phone.

This feature allows you to “p

then retrieve that

call from your new location

to that call, so that you can retrieve the call after you move to another phone. For simplicity,

the number used must

be one of the extensions f

used, as this is just a placeholder

extension of the person the call is for.

Parking a Call

 While on a call, tap the

Transfer

 Dial *68

 Enter the extension

(for whom the call is for



The parked caller will now be placed on hold

 Hang up

Park Pickup

To retrieve a parked call



While the phone is idle, dial

 Enter the extension

where

continue your call

Polycom VVX 500 & VVX 600

Long Format Guide

V1.2 10-3-13

Call Park can be a confusing conce

pt. It is actually really easy to use. Call Park

outer space that can be picked up from any phone in your office

, rather than only from YOUR

This feature allows you to “p

ark” a call,

walk to any other phone within

call from your new location

When parking a call, you must assign a number

to that call, so that you can retrieve the call after you move to another phone. For simplicity,

be one of the extensions f

or your phone system. ANY e

xtension can be

used, as this is just a placeholder

to retrieve the call later.

For ease, park the call at the

extension of the person the call is for.

Transfer

softkey

(for whom the call is for

)

followed by the Pound (#)

The parked caller will now be placed on hold

While the phone is idle, dial

*88

where

the call was parked or pick up the handset

You may now

Page 12 of 15

like a hold in

, rather than only from YOUR

walk to any other phone within

your business,

When parking a call, you must assign a number

to that call, so that you can retrieve the call after you move to another phone. For simplicity,

xtension can be

For ease, park the call at the

followed by the Pound (#)

You may now

Phone Top Features

Adjusting the Volume on the Phone

Note: These buttons are located at the bottom of the phone.



While the phone is idle the volume



While on the handset, headset

for that mode

Changing the Ring Type

To change the ring type

 Press the Home button

 Tap Settings (the Gear icon)

 Press 1 on keypad or

tap onscreen

 Press 5 on keypad or

tap onscreen

 Press 1 on keypad or

tap onscreen



Swipe the screen up or down using your finger to scroll through the list of ring types.

 Tap any ringtone

 Tap the Play softkey

to hear the ringtones

 The

active ring tone will have a check mark in the box in front of it.

Missed Calls -

Clearing Alert

When you have missed calls, the date will

calls (seen below the

time at the top right of screen).

To clear the

number and scrolling of the date

easiest way is to tap the Clock

icon

number. After tapping the

Clock

alert.

When reviewing your call list, note that:

 Missed calls have an X

in a red circle.



Received calls have a downward

 Placed calls have an upward

To ensure your call list includes your missed calls, while viewing the call l

 Tap the Funnel icon



Select “All Calls” or “Missed Calls”

 Tap the onscreen

X to return

Polycom VVX 500 & VVX 600

Long Format Guide

V1.2 10-3-13

Phone Top Features

Adjusting the Volume on the Phone

Note: These buttons are located at the bottom of the phone.

While the phone is idle the volume

buttons adjust the ringer

While on the handset, headset

and speaker phone the volume button

s adjust the volume

Changing the Ring Type

tap onscreen

Basic

tap onscreen

Ring Type

tap onscreen

Default

Swipe the screen up or down using your finger to scroll through the list of ring types.

to hear the ringtones

active ring tone will have a check mark in the box in front of it.

Clearing Alert

When you have missed calls, the date will

revolve with a display including

the number of missed

time at the top right of screen).

number and scrolling of the date

, you must review your list of

missed

icon

with number of missed calls. N

otice the Recent tab has a

Clock

icon, that number disappears, along with

your missed calls

When reviewing your call list, note that:

in a red circle.

Received calls have a downward

and left pointing arrow in a green circle.

andright pointing arrow in a blue circle.

To ensure your call list includes your missed calls, while viewing the call l

ist:

Select “All Calls” or “Missed Calls”

X to return

Page 13 of 15

s adjust the volume

Swipe the screen up or down using your finger to scroll through the list of ring types.

the number of missed

missed

calls. The

otice the Recent tab has a

your missed calls

Clean Screen

To clean your touch screen without

phone:

 Press the Home button

 Tap Settings (the Gear

icon)

 Press 1 on keypad or

tap onscreen

 Scroll down

using your finger to

 Press 8 on keypad or tap



Wipe the touch screen wit

paper towels

 When finished press a

Phone Reboot

Periodically, the phone may

need to be

configuration

, new software upgrade, or restore B

maintenance.

There are two ways to reboot the phone:



Unplug the power supply

 Wait two seconds

 Plug in the power supply

 Press the Home button

 Press Settings (the Gear

icon)

 Press 1 on keypad or

tap onscreen

 Press 11 on keypad or

tap

 Tap the Yes softkey

Note: The reboot process is complete when the idle display and current time is on the

Polycom VVX 500 & VVX 600

Long Format Guide

V1.2 10-3-13

To clean your touch screen without

accidentally calling someone or activating

features on

icon)

tap onscreen

Basic

using your finger to

swipe from bottom to top of screen

onscreen Screen Clean

Wipe the touch screen wit

h a dry cloth; do NOT use paper products like

button or keypad button on the phone

need to be

rebooted

. Reasons for this include accepting a new

, new software upgrade, or restore B

usy Lamp Field

appearances after

There are two ways to reboot the phone:

Unplug the power supply

icon)

tap onscreen

Basic

tap

onscreen Restart Phone

Note: The reboot process is complete when the idle display and current time is on the

Page 14 of 15

features on

the

facial tissues or

. Reasons for this include accepting a new

appearances after

Impulse

Note: The reboot process is complete when the idle display and current time is on the

screen.

Video Calling

For video calling, you’ll need the Polycom

Removing that tab will reveal a USB outlet for the Polycom Camera.

Setup

Video Calling has many facets. One is your atmosphere. You’ve never had to worry about what

you’re wearing or the décor behind

looking at them or looking at your computer. Lighting can also be a factor to consider when

video calling. You may develop your own strategy. Home Video Calling users have been known

to have

a nice shirt and well groomed hair, while wearing pajama bottoms and slippers.

The camera has a shutter. It’s engaged by twisting the near front ring. This not only puts a

barrier in front of the camera, it stops the video stream from sending.

There is a

camera tilt on the top of the camera. You can tilt up and down depending on your

height and how far away you are from the phone. If you are using a camera, you can see

yourself in the top right of the display.

When you are setting up your room to be “Vid

own box (top right) to swap the screens. This is what others see on video calls. Tap the small

box in the top right again to swap back to normal view.

While on a call

When you call other people with a similar phone and camera, you’ll see them right away. And

more importantly, they’ll see you. If someone has their shutter closed, they can still see you.

Your screen will show a blue screen with a white camera with an X th

You can tap the screen to view them in Full Screen mode. This can be set automatically if you

prefer, but if you want access to your softkeys, you’ll need to not be in Full Screen mode.

The camera itself has a small indicator light to the right of the lens.



The light is orange when



you are a call with a non



when you place a caller on hold



when the opposite end places you on hold

 The

light is off when the shu



The light is green when you are on an active

Polycom VVX 500 & VVX 600

Long Format Guide

V1.2 10-3-13

For video calling, you’ll need the Polycom

Camera. There is a black tab in the top of the phone.

Removing that tab will reveal a USB outlet for the Polycom Camera.

Video Calling has many facets. One is your atmosphere. You’ve never had to worry about what

you’re wearing or the décor behind

you until video calling. People will also be able to see if you

looking at them or looking at your computer. Lighting can also be a factor to consider when

video calling. You may develop your own strategy. Home Video Calling users have been known

a nice shirt and well groomed hair, while wearing pajama bottoms and slippers.

The camera has a shutter. It’s engaged by twisting the near front ring. This not only puts a

barrier in front of the camera, it stops the video stream from sending.

camera tilt on the top of the camera. You can tilt up and down depending on your

height and how far away you are from the phone. If you are using a camera, you can see

yourself in the top right of the display.

When you are setting up your room to be “Vid

eo Ready” you can make a video call and tap your

own box (top right) to swap the screens. This is what others see on video calls. Tap the small

box in the top right again to swap back to normal view.

When you call other people with a similar phone and camera, you’ll see them right away. And

more importantly, they’ll see you. If someone has their shutter closed, they can still see you.

Your screen will show a blue screen with a white camera with an X th

rough it.

You can tap the screen to view them in Full Screen mode. This can be set automatically if you

prefer, but if you want access to your softkeys, you’ll need to not be in Full Screen mode.

The camera itself has a small indicator light to the right of the lens.

The light is orange when

you are not transmitting video and ready:

you are a call with a non

-video phone

when you place a caller on hold

when the opposite end places you on hold

light is off when the shu

tter is closed a

nd you will not transmit video

The light is green when you are on an active

video call

Page 15 of 15