Polycom VVX 500 series Long Format Manual

VVX 500 series
Polycom
Brand
Polycom
Model
VVX 500 series
Category
Telephones
Type
Long Format Manual

This manual is also suitable for

Polycom VVX 500 series gives you access to various phone features and capabilities, such as dialing, answering calls, call hold, voicemail, call transfer, and three-way calling/conference calls, that you can control through its touch screen or hard keys. It also has programmable on-screen buttons for speed dials, Busy Lamp Field, and more. You can adjust the volume, change the ring type, clear missed call alerts, and clean the screen from the phone itself.

Polycom VVX 500 series gives you access to various phone features and capabilities, such as dialing, answering calls, call hold, voicemail, call transfer, and three-way calling/conference calls, that you can control through its touch screen or hard keys. It also has programmable on-screen buttons for speed dials, Busy Lamp Field, and more. You can adjust the volume, change the ring type, clear missed call alerts, and clean the screen from the phone itself.

Polycom VVX 500 & VVX 600
Long Format Guide
Table of Contents
Phone Layout
................................
Compare the VVX Media Phone Models
Important Onscreen Information
Saving Favorites from Recent Calls
How to Use your ClearStar Phone
To Make a Call
................................
Answering the Phone
................................
Call Hold ................................
................................
Voicemail ................................
................................
Call Transfer
................................
Three-
Way Calling/Conference Call
Call Forward
................................
Call Park................................
................................
Adjusting the Volume on the Phone
Changing the Ring Type
Missed Calls - Clearing Alert
................................
Clean Screen
................................
Phone Reboot
................................
Video Calling
................................
Polycom VVX 500 & VVX 600
Long Format Guide
Table of Contents
................................
................................................................
................................
Compare the VVX Media Phone Models
................................
................................
Important Onscreen Information
................................................................
................................
Saving Favorites from Recent Calls
................................................................
................................
How to Use your ClearStar Phone
................................................................
................................
................................
................................................................
................................
................................
................................
................................
................................
................................
................................
................................
................................
................................
................................
................................................................
................................
Way Calling/Conference Call
................................................................
................................
................................
................................................................
................................
................................
................................
................................
Adjusting the Volume on the Phone
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. 15
Phone Layout
Reading the Guide
The guide is dense with instruction. We’ve tried to make it clear for you. Here’s a hint.
refer to three kinds of buttons:
Onscreen Buttons
& Icons
Buttons are in Bold
and labeled
Softkeys:
are context sensitive and lined up along the bottom of the display.
will be italicized
and labeled softkeys
Pre-
programmed buttons
to these just as buttons.
Keypad: These are just the numbers 1
In the instructions, we are direct in whether you should
a hard key.
Polycom Video Camera
Messages/Recent Calls
(Onscreen Buttons)
Message Waiting
Light
Home Button
Softkeys
(Along bottom of Display)
Headset Button
Speakerphone Button
Mute Button
Volume Buttons
Speakerphone Microphone
Polycom VVX 500 & VVX 600
Long Format Guide
V1.2 10-3-13
Reading the Guide
The guide is dense with instruction. We’ve tried to make it clear for you. Here’s a hint.
& Icons
: You will
touch the screen to engage these buttons. Onscreen
and labeled
Onscreen Buttons or Icons.
are context sensitive and lined up along the bottom of the display.
and labeled softkeys
.
programmed buttons
: are hard keys on the phone
like speakerphone. We will
Keypad: These are just the numbers 1
-9 plus * 0 #.
In the instructions, we are direct in whether you should
tap
an onscreen button or
Page 2 of 15
The guide is dense with instruction. We’ve tried to make it clear for you. Here’s a hint.
We will
touch the screen to engage these buttons. Onscreen
are context sensitive and lined up along the bottom of the display.
Softkeys
like speakerphone. We will
refer
an onscreen button or
press
Compare the VVX Media Phone Models
Each Polycom Phone Model has
to these just as
onscreen button
The first onscreen button is
programmed to be
be used for speed dials, including park
have a headset jack and remote answer capabilities
from your desk on a wireless headset can be an essential in a busy office environment
phones feature High Definition
a
call history and mute.
All phones are powered via
power supply may be purchased in the event a Power
unavailable.
VVX 300: Six Onscreen Button
s, B&W Screen, Four Softkeys,
switch.
VVX 310: Six Onscreen Button
s, B&W Screen, Four Softkeys,
VVX 400: Twelve
Onscreen Button
Ethernet switch.
VVX 410: Twelve
Onscreen Button
switch.
VVX 500: Twelve
Onscreen Button
Ethernet switch, Available video
VVX 600: Sixteen
Onscreen Button
Ethernet switch, Available video
Polycom Camera: Compatible
with VVX 500 & VVX 600.
Polycom VVX 500 & VVX 600
Long Format Guide
V1.2 10-3-13
Compare the VVX Media Phone Models
Each Polycom Phone Model has
a set number of
onscreen programmable buttons. We will refer
onscreen button
s.
programmed to be
your extension. The other
onscreen button
be used for speed dials, including park
and important numbers
, or Busy Lamp Field.
have a headset jack and remote answer capabilities
for wireless headsets. Answering away
from your desk on a wireless headset can be an essential in a busy office environment
a
udio, full-
duplex speakerphone, message waiting light, redial,
All phones are powered via
an Ethernet connection
, although an optional
power supply may be purchased in the event a Power
-Over-
Ethernet network switch is
s, B&W Screen, Four Softkeys,
Two-port 10/100
Megabit
s, B&W Screen, Four Softkeys,
Two-port Gig
abit Ethernet switch.
Onscreen Button
s, Color Screen, Four Softkeys, Two-port
10/100
Onscreen Button
s, Color Screen, Four Softkeys, Two-port Gig
abit Ethernet
Onscreen Button
s, Color Touch Screen, Five Softkeys, Two-
port
calling, Available USB call recording.
Onscreen Button
s, Color Touch Screen, Five Softkeys, Two-
port
calling, Available USB call recording.
with VVX 500 & VVX 600.
Page 3 of 15
onscreen programmable buttons. We will refer
onscreen button
s can
, or Busy Lamp Field.
All phones
for wireless headsets. Answering away
from your desk on a wireless headset can be an essential in a busy office environment
. All
duplex speakerphone, message waiting light, redial,
, although an optional
Ethernet network switch is
Megabit
Ethernet
abit Ethernet switch.
10/100
Megabit
abit Ethernet
port
Gigabit
port
Gigabit
Onscreen
Navigation
There are several ways to access these options and we’ll show you short cuts to each.
If you tap the Clock
icon at the top left, t
Dialpad
Directory
Recent
Favorites
Dialpad
The Dialpad menu will appear w
hen you
From here you can dial a number
As you begin entering digits
the phone
completes. T
he phone displays a scrollable list of recently dialed numbers; you may
of those instead
of entering digits.
If you mistype a digit, simply
Tap the Green Handset
onscreen button
Tap the Red Handset
onscreen button
Recent
To review missed
, received, and placed
Menu (or the Recent
softkey when in the
Tap the onscreen
Squiggly Arrow
the onscreen X to return).
Tap the onscreen Funnel
icon
onscreen X to return).
Tap the onscreen Trash
icon
Directory
There are a
few directories that the phone can access. There are numbers saved directly onto
your phone and numbers on the phone system
softkey only shows the numbers saved on the phone.
This shows
the numbers saved into the phone using the Polycom phone services
personal phone list, group custom directory, and/or group common phone list.
Tap the name
Tap the number to dial
To get to a live searchable directory,
the Phone Book icon labeled
Directories
For quick results, tap search to find a specific name or number
Tap the nu
mber, then tap it again to dial
Polycom VVX 500 & VVX 600
Long Format Guide
V1.2 10-3-13
Navigation
There are several ways to access these options and we’ll show you short cuts to each.
icon at the top left, t
he softkeys change to:
hen you start dialing a phone number
or lift the handset
From here you can dial a number
.
the phone
displays
recently dialed calls, like a browser auto
he phone displays a scrollable list of recently dialed numbers; you may
of entering digits.
If you mistype a digit, simply
tap the onscreen button labeled “X”
to backspace.
onscreen button
to call the dialed number.
onscreen button
to cancel your entry and return to the Main Menu.
, received, and placed
calls, tap the Clock icon at the top left
of the Main
softkey when in the
Dialpad Menu).
Squiggly Arrow
icon at the top right
to view/change sorting options. (
icon
to filter the type of recent calls you wish to
view. (
icon
to clear lists. (Tap the onscreen X to return).
few directories that the phone can access. There are numbers saved directly onto
your phone and numbers on the phone system
that can be searched
in real time
softkey only shows the numbers saved on the phone.
the numbers saved into the phone using the Polycom phone services
personal phone list, group custom directory, and/or group common phone list.
To get to a live searchable directory,
tapping the Home
button to the right of the display
Directories
.
For quick results, tap search to find a specific name or number
mber, then tap it again to dial
Page 4 of 15
There are several ways to access these options and we’ll show you short cuts to each.
or lift the handset
.
recently dialed calls, like a browser auto
he phone displays a scrollable list of recently dialed numbers; you may
tap one
to backspace.
to cancel your entry and return to the Main Menu.
of the Main
to view/change sorting options. (
Tap
view. (
Tap the
few directories that the phone can access. There are numbers saved directly onto
in real time
. The Directory
the numbers saved into the phone using the Polycom phone services
with your
personal phone list, group custom directory, and/or group common phone list.
button to the right of the display
, then
Favorites
Favorites are useful if you have a small group of numbers you call regularly. You can save a
phone number or a Feature Access Code to the phone arrange them into a Favorites list.
Saving Favorites from Recent Calls
Tap the Clock icon
Scroll to t
he number you want to save
Tap the “i
” (to the right of the number)
Tap Save
Tap Add to Favorites
Tap Yes
Saving Favorites Newly
Tap the Clock icon
Tap the Directory softkey
Tap the onscreen “+” icon (
Plus Sign
Enter the First and Last
name with keypad or on screen keyboard
Enter the phone number (or feature access code) under “
Enter a number into the “
Favorite Index
Tap the Save softkey
Calling Favorites
If you have room on your screen’s
Or
Tap the onscreen Clock icon
Tap the Favorites softkey
Tap the name to call
Polycom VVX 500 & VVX 600
Long Format Guide
V1.2 10-3-13
Favorites are useful if you have a small group of numbers you call regularly. You can save a
phone number or a Feature Access Code to the phone arrange them into a Favorites list.
Saving Favorites from Recent Calls
he number you want to save
” (to the right of the number)
Plus Sign
) at the top right
name with keypad or on screen keyboard
Enter the phone number (or feature access code) under “
Contact”
Favorite Index
” (If this is your first one, enter 1)
If you have room on your screen’s
desktop, you’ll see your Favorites, tap it to dial
Page 5 of 15
Favorites are useful if you have a small group of numbers you call regularly. You can save a
phone number or a Feature Access Code to the phone arrange them into a Favorites list.
desktop, you’ll see your Favorites, tap it to dial
How
to Use your ClearStar
The phone has a touch screen
and takes a little getting used to. If you find yourself on an odd
screen, tap the Red Handset
icon
return to the main menu.
To Make a Call
L
ift the handset, dial a phone number or extension,
immediately or simply wait.
OR
While the phone is idle,
dial a phone number or extension
Speakerphone button
to place the call
Answering the Phone
When you are getting a call, the phone will ring and the display will show the incoming call.
answer:
pick up the handset or
press the speakerphone
button
press the headset
button
tap the Answer softkey
To mute a call, press the Mute button.
a small
microphone with a slash through it at the top right of the screen.
Polycom VVX 500 & VVX 600
Long Format Guide
V1.2 10-3-13
to Use your ClearStar
Phone
and takes a little getting used to. If you find yourself on an odd
icon
to hang up and/or press the Home
button once or twice to
ift the handset, dial a phone number or extension,
press
Pound (#) to send the digits
dial a phone number or extension
. L
ift the handset or push the
to place the call
.
Answering the Phone
When you are getting a call, the phone will ring and the display will show the incoming call.
button
or
button
or
To mute a call, press the Mute button.
The Mute button will turn red and the
display will show
microphone with a slash through it at the top right of the screen.
Page 6 of 15
and takes a little getting used to. If you find yourself on an odd
button once or twice to
Pound (#) to send the digits
ift the handset or push the
When you are getting a call, the phone will ring and the display will show the incoming call.
To
display will show
To Answer a Second Call/
Call W
A second incoming
call will be indicated by both
Incoming Call.
To answer the second call:
Let your first caller know you want to pick up another call
then tap the Answer
onscreen
The active call will be
displayed on the screen
To resume the original call,
Tap the End Call
softkey on an active call to
Your second call will remain on hold and you must
that call
Call Hold
To put an active call on hold,
tap
To pick up the call from hold,
tap
Voicemail
The first time you call your voicemail, you need to set up a new passcode
(not a greeting, just your name)
. Simply follow the prompts.
Welcome Letter with your temporary passcode.
phone number
to check messages from home
From Your VoIP Phone
Tap the Envelope icon
(top left of screen)
Enter your passcode and press #
From Any Phone
Dial your extension or
personal direct telephone number
up
Press Star (*)
Enter your passcode and press #
OR
Dial the v
oicemail portal telephone number
Enter your extension
Enter your passcode and press #
To check a general voicemail box
Tap the Envelope icon
(top left)
Press Star (*)
Dial
the general voicemail box extension
Polycom VVX 500 & VVX 600
Long Format Guide
V1.2 10-3-13
Call W
aiting
call will be indicated by both
an audible beep a
nd an onscreen display of
To answer the second call:
Let your first caller know you want to pick up another call
and
onscreen
button or Answer softkey
displayed on the screen
above the held call.
To resume the original call,
Tap the held call, and then tap the Resume
softkey
softkey on an active call to
disconnect that call
Your second call will remain on hold and you must
tap the Resume
softkey to
tap
the Hold softkey.
tap
the Resume
softkey. Pick up the handset after
The first time you call your voicemail, you need to set up a new passcode
and
record your name
. Simply follow the prompts.
You should have received a
Welcome Letter with your temporary passcode.
Ask your administrator for
the voicemail portal
to check messages from home
.
(top left of screen)
Enter your passcode and press #
personal direct telephone number
and wait for the voicemail to pick
Enter your passcode and press #
oicemail portal telephone number
Enter your passcode and press #
To check a general voicemail box
(top left)
the general voicemail box extension
, then the passcode followed by
Pound
Page 7 of 15
nd an onscreen display of
an
softkey
softkey to
to pick up
softkey. Pick up the handset after
Resume.
record your name
You should have received a
the voicemail portal
and wait for the voicemail to pick
Pound
(#)
Note:
To clear the message waiting indicator
While the phone is idle, dial
*99
Press the
speakerphone button
Listen for the “Voice Message Waiting Indicator has been cleared”
The call will automatically disconnect
Call Transfer
Call Transfer is used to move
an active call to another phone or into voicemail.
flavors of Call Transfer:
Consulted/Regular Transfer
Blind Transfer
Direct Transfer to Voicemail
You decide which one is best for the business scenario at hand.
Consulted Transfer
This w
ill allow you to let the person receiving the call
completing the transfer. Y
OUR Caller ID information
While on a call, tap the
Transfer
Dial extension
(or phone number)
Remain on the
line until the person answers
A
nnounce the name of the person who would like to be transferred
If they accept, tap the
Transfer
You can hang up the handset at this time
If they do not accept,
tap
be transferred directly into voicemail
Blind Transfer
This will allow you to send a call directly without any introduction. If unanswered
go into vo
icemail (or forward if that is programmed.)
ID information of the caller (
NOT
While on a call, tap the
Transfer
Tap the Blind
onscreen button
Dial the extension
Press Pound (#) t
o send the digits
You may now, hang up
the handset
Polycom VVX 500 & VVX 600
Long Format Guide
V1.2 10-3-13
To clear the message waiting indicator
*99
speakerphone button
Listen for the “Voice Message Waiting Indicator has been cleared”
The call will automatically disconnect
an active call to another phone or into voicemail.
There are three
Consulted/Regular Transfer
Direct Transfer to Voicemail
You decide which one is best for the business scenario at hand.
ill allow you to let the person receiving the call
know
who is on the line before
OUR Caller ID information
will be presented to the receiving party
Transfer
softkey
(or phone number)
where you want to send the held call
line until the person answers
nnounce the name of the person who would like to be transferred
Transfer
softkey to complete transfer
You can hang up the handset at this time
tap
the Cancel
softkey to talk to the caller and ask if they wish to
be transferred directly into voicemail
This will allow you to send a call directly without any introduction. If unanswered
icemail (or forward if that is programmed.)
This transfer will
pass through the Caller
NOT
yours).
Transfer
softkey
onscreen button
(top right)
o send the digits
immediately
the handset
Page 8 of 15
There are three
who is on the line before
will be presented to the receiving party
.
softkey to talk to the caller and ask if they wish to
This will allow you to send a call directly without any introduction. If unanswered
, the call will
pass through the Caller
Direct Transfer to Voice Mail
If someone is out of the office
or conducting a meeting and does not want to be interrupted,
you may want to send a call directly into voicemail.
not show a missed call. If the
caller
way.
While on a call, tap the
Transfer
Dial *55
Dial th
e extension number
Press Pound (#)
You may now Hang
up the
Three-
Way Calling/Conference C
This function allows you to talk to two parties at the same time. This is a standard function. You
can make two calls or receive two calls and join them together.
an Executive User
, you may speak to up to five parties at once.
While on an active call, l
et Caller A know you
Tap the Confrnc softkey
(this puts
Dial Caller B’s number
, press Pound (#) to send the digits immediately
After
Caller B answers, let him know you will be conferencing in Caller A
Tap the Confrnc softkey
Now everyone i
s together
Yo
ur display will show Conference
When you finished speaking with everyone, you can
everyone is disconnected.
If you have the Executive S
eat six
repeatedly.
Polycom VVX 500 & VVX 600
Long Format Guide
V1.2 10-3-13
or conducting a meeting and does not want to be interrupted,
you may want to send a call directly into voicemail.
The receiving ext
ension will not ring and will
caller
leaves
a message, the message will be delivered in the usual
Transfer
softkey
e extension number
up the
handset
Way Calling/Conference C
all
This function allows you to talk to two parties at the same time. This is a standard function. You
can make two calls or receive two calls and join them together.
If your account
, you may speak to up to five parties at once.
et Caller A know you
’ll be right back with Caller B
(this puts
Caller A on hold)
, press Pound (#) to send the digits immediately
Caller B answers, let him know you will be conferencing in Caller A
s together
ur display will show Conference
When you finished speaking with everyone, you can
tap the End Call softkey
to be certain
eat six
-
way calling feature, you can simply continue this process
Page 9 of 15
or conducting a meeting and does not want to be interrupted,
ension will not ring and will
a message, the message will be delivered in the usual
This function allows you to talk to two parties at the same time. This is a standard function. You
is configured as
’ll be right back with Caller B
Caller B answers, let him know you will be conferencing in Caller A
to be certain
way calling feature, you can simply continue this process
Call Forward
If you will be out of the office, you may want to send your calls to another number. You ma
send calls to another extension or
number. If any voicemail
messages are left, they will not be on your business line
on the forwarding destination voicemail.
Call Forward Always
o
Forwards all calls immediately
Call Forward No Answer
o
Forwards all calls after ringing the desk phone
Call Forward Busy
o
Forwards all calls if the phone is in Do Not Disturb
If you have multiple phones
programmed
softkey. You will need to use Feature Access Codes (see below under
Call Forward For Single Phone
Users
To Enable/Disable
Call Forwarding
Tap the Forward
softkey
1.
Call Forward “Always”
2.
Call Forward “No Answer”
3.
Call Forward “Busy”
Tap one of the options
Enter the Call Forward destination
Tap the Enable or
Disable
There will be a forward message displayed near the clock at the top right.
Call Forwarding For Multi-
Phone Users
Call Forward Always
To enable
While the phone is idle, d
Enter
the number you want to forward to
Press the speakerphone button
Listen for the prompt, “Call Forwarding Always Service has been activated
The call will automatically disconnect
Polycom VVX 500 & VVX 600
Long Format Guide
V1.2 10-3-13
If you will be out of the office, you may want to send your calls to another number. You ma
send calls to another extension or
a number outside of the office system, including
messages are left, they will not be on your business line
on the forwarding destination voicemail.
There are three flavors of Call Forward:
Forwards all calls immediately
Forwards all calls after ringing the desk phone
Forwards all calls if the phone is in Do Not Disturb
programmed
with your extension, you will not have a
softkey. You will need to use Feature Access Codes (see below under
Multi-
phone Users
Users
Call Forwarding
softkey
to view this menu:
Call Forward “Always”
Call Forward “No Answer”
Call Forward “Busy”
Enter the Call Forward destination
Disable
softkey
There will be a forward message displayed near the clock at the top right.
Phone Users
While the phone is idle, d
ial *72
the number you want to forward to
Press the speakerphone button
Listen for the prompt, “Call Forwarding Always Service has been activated
The call will automatically disconnect
Page 10 of 15
If you will be out of the office, you may want to send your calls to another number. You ma
y
a number outside of the office system, including
your mobile
messages are left, they will not be on your business line
; they will be
There are three flavors of Call Forward:
with your extension, you will not have a
Forward
phone Users
).
There will be a forward message displayed near the clock at the top right.
Listen for the prompt, “Call Forwarding Always Service has been activated
successfully”
To disable
While the phone is idle, d
Press the speakerphone button
Listen for the prompt, “Call Forwarding Always Service has been deactivated
successfully”
The call will automatically disco
To confirm the
Call Forward Always
While the phone is idle, d
Press the speakerphone button
Listen for the
information
The call will automatically disconnect
Call Forward No Answer
To enable
While the phone is idle,
Dial *
Enter
the number you want to forward to
Press the speakerphone button
Listen for the prompt, “Call Forwarding
successfully”
The call will automatically disconnect
To disable
While the phone is idle,
Dial *
Press the speakerphone button
Listen for the prompt, “Call Forwarding
successfully. Thank you.
”
The call will automatically disconnect
To confirm the Call Forward
No Answer settin
While the phone is idle, d
Press the speakerphone button
Listen for the
information. Call Forward no answer is activated to voicemail by default.
The call will automatically disconnect
Polycom VVX 500 & VVX 600
Long Format Guide
V1.2 10-3-13
While the phone is idle, d
ial *73
Press the speakerphone button
Listen for the prompt, “Call Forwarding Always Service has been deactivated
The call will automatically disco
nnect
Call Forward Always
setting
While the phone is idle, d
ial *21*
Press the speakerphone button
information
. Call Forward Always is off by default
The call will automatically disconnect
Dial *
92
the number you want to forward to
Press the speakerphone button
Listen for the prompt, “Call Forwarding
No Answer
Service has been activated
The call will automatically disconnect
Dial *
93
Press the speakerphone button
Listen for the prompt, “Call Forwarding
No Answer
Service has been deactivated
”
The call will automatically disconnect
No Answer settin
g
While the phone is idle, d
ial *61*
Press the speakerphone button
information. Call Forward no answer is activated to voicemail by default.
The call will automatically disconnect
Page 11 of 15
Listen for the prompt, “Call Forwarding Always Service has been deactivated
Service has been activated
Service has been deactivated
information. Call Forward no answer is activated to voicemail by default.
Call Park
Call Park can be a confusing conce
outer space that can be picked up from any phone in your office
phone.
This feature allows you to “p
then retrieve that
call from your new location
to that call, so that you can retrieve the call after you move to another phone. For simplicity,
the number used must
be one of the extensions f
used, as this is just a placeholder
extension of the person the call is for.
Parking a Call
While on a call, tap the
Transfer
Dial *68
Enter the extension
(for whom the call is for
The parked caller will now be placed on hold
Hang up
Park Pickup
To retrieve a parked call
While the phone is idle, dial
Enter the extension
where
continue your call
Polycom VVX 500 & VVX 600
Long Format Guide
V1.2 10-3-13
Call Park can be a confusing conce
pt. It is actually really easy to use. Call Park
is
outer space that can be picked up from any phone in your office
, rather than only from YOUR
This feature allows you to “p
ark” a call,
walk to any other phone within
call from your new location
.
When parking a call, you must assign a number
to that call, so that you can retrieve the call after you move to another phone. For simplicity,
be one of the extensions f
or your phone system. ANY e
xtension can be
used, as this is just a placeholder
to retrieve the call later.
For ease, park the call at the
extension of the person the call is for.
Transfer
softkey
(for whom the call is for
)
followed by the Pound (#)
The parked caller will now be placed on hold
While the phone is idle, dial
*88
where
the call was parked or pick up the handset
You may now
Page 12 of 15
is
like a hold in
, rather than only from YOUR
walk to any other phone within
your business,
When parking a call, you must assign a number
to that call, so that you can retrieve the call after you move to another phone. For simplicity,
xtension can be
For ease, park the call at the
followed by the Pound (#)
You may now
Phone Top Features
Adjusting the Volume on the Phone
Note: These buttons are located at the bottom of the phone.
While the phone is idle the volume
While on the handset, headset
for that mode
Changing the Ring Type
To change the ring type
Press the Home button
Tap Settings (the Gear icon)
Press 1 on keypad or
tap onscreen
Press 5 on keypad or
tap onscreen
Press 1 on keypad or
tap onscreen
Swipe the screen up or down using your finger to scroll through the list of ring types.
Tap any ringtone
Tap the Play softkey
to hear the ringtones
The
active ring tone will have a check mark in the box in front of it.
Missed Calls -
Clearing Alert
When you have missed calls, the date will
calls (seen below the
time at the top right of screen).
To clear the
number and scrolling of the date
easiest way is to tap the Clock
icon
number. After tapping the
Clock
alert.
When reviewing your call list, note that:
Missed calls have an X
in a red circle.
Received calls have a downward
Placed calls have an upward
To ensure your call list includes your missed calls, while viewing the call l
Tap the Funnel icon
Select “All Calls” or “Missed Calls”
Tap the onscreen
X to return
Polycom VVX 500 & VVX 600
Long Format Guide
V1.2 10-3-13
Phone Top Features
Adjusting the Volume on the Phone
Note: These buttons are located at the bottom of the phone.
While the phone is idle the volume
buttons adjust the ringer
While on the handset, headset
and speaker phone the volume button
s adjust the volume
Changing the Ring Type
tap onscreen
Basic
tap onscreen
Ring Type
tap onscreen
Default
Swipe the screen up or down using your finger to scroll through the list of ring types.
to hear the ringtones
active ring tone will have a check mark in the box in front of it.
Clearing Alert
When you have missed calls, the date will
revolve with a display including
the number of missed
time at the top right of screen).
number and scrolling of the date
, you must review your list of
missed
icon
with number of missed calls. N
otice the Recent tab has a
Clock
icon, that number disappears, along with
your missed calls
When reviewing your call list, note that:
in a red circle.
Received calls have a downward
and left pointing arrow in a green circle.
andright pointing arrow in a blue circle.
To ensure your call list includes your missed calls, while viewing the call l
ist:
Select “All Calls” or “Missed Calls”
X to return
Page 13 of 15
s adjust the volume
Swipe the screen up or down using your finger to scroll through the list of ring types.
the number of missed
missed
calls. The
otice the Recent tab has a
your missed calls
Clean Screen
To clean your touch screen without
phone:
Press the Home button
Tap Settings (the Gear
icon)
Press 1 on keypad or
tap onscreen
Scroll down
using your finger to
Press 8 on keypad or tap
Wipe the touch screen wit
paper towels
When finished press a
ny
Phone Reboot
Periodically, the phone may
need to be
configuration
, new software upgrade, or restore B
maintenance.
There are two ways to reboot the phone:
Unplug the power supply
Wait two seconds
Plug in the power supply
OR
Press the Home button
Press Settings (the Gear
icon)
Press 1 on keypad or
tap onscreen
Press 11 on keypad or
tap
Tap the Yes softkey
Note: The reboot process is complete when the idle display and current time is on the
Polycom VVX 500 & VVX 600
Long Format Guide
V1.2 10-3-13
To clean your touch screen without
accidentally calling someone or activating
features on
icon)
tap onscreen
Basic
using your finger to
swipe from bottom to top of screen
onscreen Screen Clean
Wipe the touch screen wit
h a dry cloth; do NOT use paper products like
ny
button or keypad button on the phone
need to be
rebooted
. Reasons for this include accepting a new
, new software upgrade, or restore B
usy Lamp Field
appearances after
There are two ways to reboot the phone:
Unplug the power supply
icon)
tap onscreen
Basic
tap
onscreen Restart Phone
Note: The reboot process is complete when the idle display and current time is on the
Page 14 of 15
features on
the
facial tissues or
. Reasons for this include accepting a new
appearances after
Impulse
Note: The reboot process is complete when the idle display and current time is on the
screen.
Video Calling
For video calling, you’ll need the Polycom
Removing that tab will reveal a USB outlet for the Polycom Camera.
Setup
Video Calling has many facets. One is your atmosphere. You’ve never had to worry about what
you’re wearing or the décor behind
looking at them or looking at your computer. Lighting can also be a factor to consider when
video calling. You may develop your own strategy. Home Video Calling users have been known
to have
a nice shirt and well groomed hair, while wearing pajama bottoms and slippers.
The camera has a shutter. It’s engaged by twisting the near front ring. This not only puts a
barrier in front of the camera, it stops the video stream from sending.
There is a
camera tilt on the top of the camera. You can tilt up and down depending on your
height and how far away you are from the phone. If you are using a camera, you can see
yourself in the top right of the display.
When you are setting up your room to be “Vid
own box (top right) to swap the screens. This is what others see on video calls. Tap the small
box in the top right again to swap back to normal view.
While on a call
When you call other people with a similar phone and camera, you’ll see them right away. And
more importantly, they’ll see you. If someone has their shutter closed, they can still see you.
Your screen will show a blue screen with a white camera with an X th
You can tap the screen to view them in Full Screen mode. This can be set automatically if you
prefer, but if you want access to your softkeys, you’ll need to not be in Full Screen mode.
The camera itself has a small indicator light to the right of the lens.
The light is orange when
you are a call with a non
when you place a caller on hold
when the opposite end places you on hold
The
light is off when the shu
The light is green when you are on an active
Polycom VVX 500 & VVX 600
Long Format Guide
V1.2 10-3-13
For video calling, you’ll need the Polycom
Camera. There is a black tab in the top of the phone.
Removing that tab will reveal a USB outlet for the Polycom Camera.
Video Calling has many facets. One is your atmosphere. You’ve never had to worry about what
you’re wearing or the décor behind
you until video calling. People will also be able to see if you
looking at them or looking at your computer. Lighting can also be a factor to consider when
video calling. You may develop your own strategy. Home Video Calling users have been known
a nice shirt and well groomed hair, while wearing pajama bottoms and slippers.
The camera has a shutter. It’s engaged by twisting the near front ring. This not only puts a
barrier in front of the camera, it stops the video stream from sending.
camera tilt on the top of the camera. You can tilt up and down depending on your
height and how far away you are from the phone. If you are using a camera, you can see
yourself in the top right of the display.
When you are setting up your room to be “Vid
eo Ready” you can make a video call and tap your
own box (top right) to swap the screens. This is what others see on video calls. Tap the small
box in the top right again to swap back to normal view.
When you call other people with a similar phone and camera, you’ll see them right away. And
more importantly, they’ll see you. If someone has their shutter closed, they can still see you.
Your screen will show a blue screen with a white camera with an X th
rough it.
You can tap the screen to view them in Full Screen mode. This can be set automatically if you
prefer, but if you want access to your softkeys, you’ll need to not be in Full Screen mode.
The camera itself has a small indicator light to the right of the lens.
The light is orange when
you are not transmitting video and ready:
you are a call with a non
-video phone
when you place a caller on hold
when the opposite end places you on hold
light is off when the shu
tter is closed a
nd you will not transmit video
The light is green when you are on an active
video call
Page 15 of 15
Camera. There is a black tab in the top of the phone.
Video Calling has many facets. One is your atmosphere. You’ve never had to worry about what
you until video calling. People will also be able to see if you
looking at them or looking at your computer. Lighting can also be a factor to consider when
video calling. You may develop your own strategy. Home Video Calling users have been known
a nice shirt and well groomed hair, while wearing pajama bottoms and slippers.
The camera has a shutter. It’s engaged by twisting the near front ring. This not only puts a
camera tilt on the top of the camera. You can tilt up and down depending on your
height and how far away you are from the phone. If you are using a camera, you can see
eo Ready” you can make a video call and tap your
own box (top right) to swap the screens. This is what others see on video calls. Tap the small
When you call other people with a similar phone and camera, you’ll see them right away. And
more importantly, they’ll see you. If someone has their shutter closed, they can still see you.
You can tap the screen to view them in Full Screen mode. This can be set automatically if you
prefer, but if you want access to your softkeys, you’ll need to not be in Full Screen mode.
nd you will not transmit video
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Polycom VVX 500 series Long Format Manual

VVX 500 series
Polycom
Brand
Polycom
Model
VVX 500 series
Category
Telephones
Type
Long Format Manual
This manual is also suitable for

Polycom VVX 500 series gives you access to various phone features and capabilities, such as dialing, answering calls, call hold, voicemail, call transfer, and three-way calling/conference calls, that you can control through its touch screen or hard keys. It also has programmable on-screen buttons for speed dials, Busy Lamp Field, and more. You can adjust the volume, change the ring type, clear missed call alerts, and clean the screen from the phone itself.

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